• Seasonal Customer Experience Coordinator

Seasonal Customer Experience Coordinator

Denver, CO - You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission.
As a Seasonal Customer Experience Coordinator, you’ll be a vital part of our Customer Experience Team — a liaison between the Artifact Uprising team and our amazing community. You’ll be on the front lines of customer communication, assisting with project creation, product information, and the swift resolution of any product or service issues throughout the busy holiday season. 

Pay: $17.30/hour

The Day-to-Day

  • Manage a daily combination of direct email and live chat correspondence with customers
  • Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
  • Consistently provide timely, accurate, and kind responses to customers
  • Assist the AU team in various tasks to help ensure a flawless customer experience
  • Use your insider knowledge to proactively raise ways to improve our customer experience, and work with the team to implement those improvements

What We're Looking For

  • Bachelor’s degree or equivalent experience preferred
  • 1-3 years experience in a customer support position, or other relevant customer-facing roles
  • Fast Learner: Comfortable learning and working across multiple technologies, able to learn and pivot quickly
  • Hard Worker: Ability to resolve issues quickly and prioritize tasks in an extremely fast paced/high volume environment, knowing the day is not over until the job is done
  • Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
  • Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help solve their problems
  • Detail Oriented: Excellent attention to detail
  • Positive: Constantly maintain a positive attitude, no matter the situation
  • Team Player: Thrive in team settings, and know that a win individually is a win for the whole team

  • Nice to Have:
  • An existing love for our product and brand
  • An interest in the world of art and photography
  • Experience in the e-commerce industry

Please Note

  • Based in our Denver, Colorado office - this is not a remote position
  • This position is full-time and may include weekend, night, and/or holiday hours. Overtime hours may be available
About Artifact Uprising

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.

Why Artifact Uprising?

Creative Freedom
We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you.

Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.

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