Customer Reviews
Title:
Score:
5
Name:
Rachael J.
Content:
Love my new photos! Great quality!
Title:
Perfect!
Score:
5
Name:
Adrienne B.
Content:
Could not be more happy with the product we received. Beautiful printing and top quality paper. Would highly recommend!
Title:
Amazing Quality - Photography Showcase
Score:
5
Name:
Emily C.
Content:
I've looked into making a book of my photography work for over two years now and never could quite get over the price tag. This year I finally decided to create one and it was absolutely worth it. The quality is above and beyond - especially the full two-page spreads with the flattened binding. I loved all of the layout options and the thick pages make it feel substantial. I ended up sharing this with my partner and it stands out from our coffee table books being the center of attention!
Title:
Perfect gift!
Score:
5
Name:
Lindsay R.
Content:
We uploaded photo graphics that included text and it printed very clearly. We gifted them to our board members and they were perfect.
Title:
great overall
Score:
5
Name:
Nick L.
Reviewed On:
Everyday Photo Prints
Content:
had quick help with customer service, shipping was pretty fast, and my prints turned out great!
Title:
favorite calendar every year
Score:
5
Name:
Cecelia R.
Content:
makes for such a sentimental gift
Title:
Great quality as usual!
Score:
5
Name:
Derek Z.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Great quality as usual!
Title:
Note cards
Score:
5
Name:
Kira M.
Reviewed On:
Design Your Own Folded Cards
Content:
I have tried several different companies recently but was astounded with AU product. Excellent quality, grwat materials and i love that they are using recycled products to help our environment. Will definitely be order again.
Title:
Helpful and fast
Score:
5
Name:
Jacob J.
Reviewed On:
Hardcover Photo Book
Content:
Excellent customer service and quality
Title:
Guest Book
Score:
5
Name:
Julia
Content:
Beautifully crafted! A perfect addition to our wedding day!
Title:
Best pictures for our wall frame shelf
Score:
5
Name:
Diana S.
Reviewed On:
Ultra-Thick Signature Prints
Content:
These photos are seriously worth it. Great quality and goes on great on a picture wall frame. We wanted to opt out of actual frames and purchase something that was less hazardous and if given a bump on the wall wouldn’t hurt someone or break. We love it!
Title:
Great frame
Score:
5
Name:
Emily
Reviewed On:
Wooden Tabletop Frames
Content:
The frame and packaging is really lovely. I wish they had a gift option so you can add a note and not have the receipt included.
Title:
delivered on time to satisfaction.
Score:
5
Name:
Ross B.
Reviewed On:
Large Format Prints
Content:
delivered on time to satisfaction.
Title:
Always Fabulous
Score:
5
Name:
Elaine T.
Reviewed On:
Everyday Photo Prints
Content:
I love your prints, they look like they are museum quality.
Title:
Beautiful Book
Score:
5
Name:
Jessie J.
Reviewed On:
Hardcover Photo Book
Content:
I got this book for my sister’s first Mother’s Day and it looks incredible. The colors are vibrant and it looks better than I imagined. Even the photos that were marked as “low quality” while making the book turned out perfect and not blurry at all!
Title:
Clean Lines - Beautiful Frame
Score:
5
Name:
Sara M.
Reviewed On:
Modern Metal Frames
Content:
Stunning. Quality frame, as usual.
Title:
Nice quality book!
Score:
4
Name:
Esther C.
Reviewed On:
Everyday Photo Book
Content:
The book is nice quality and worth it but I knocked one star down because it will get pricey if you want to make more books down the line. If you add more pages plus tax and shipping, it will be about $100 for one book so I would get it when they have discounts haha. Overall, the book is chic and has a punch since you get to appreciate one photo at a time for each page. It's classy which is why I bought it!
Title:
Great gift for Mother’s Day,
Score:
5
Name:
Xema G.
Content:
Great gift for Mother’s Day, my mom absolutely loved it!
Title:
Okay Experience
Score:
3
Name:
Alison B.
Reviewed On:
Hardcover Photo Book
Content:
I felt it was very inconvenient not being able to speak to someone on the phone and then wait 3 days for someone to contact you if you have problems. I also was disappointed at the quality of the product. They did, however, easily replace one of my photo books pretty easily when it came in with red streaks in the picture. The cover for my photo was folded lazily and in the incorrect area.
Title:
You get what you pay for!
Score:
4
Name:
Kristine M.
Reviewed On:
Film Slide Holiday Card
Content:
Beautiful, nice texture, design, and quality. A bit pricey for holiday cards, though. . .
Title:
Great response to my order
Score:
5
Name:
Stephen D.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Great response to my order problem with a missing paper cover for my album. It was quickly and expertly provided.
Title:
It was delivered as stated
Score:
1
Name:
Kacie P.
Reviewed On:
Softcover Photo Book
Content:
It was delivered as stated but sad about the quality of the book
Title:
Best Gift
Score:
5
Name:
Kim H.
Reviewed On:
Wedding Layflat Photo Album
Content:
It was absolutely perfect!
Title:
Print Quality OK (not perfect), Customer Support Fell Short
Score:
2
Name:
Anna A.
Reviewed On:
Hardcover Photo Book
Content:
Upon receiving the book, the cover and most interior pages were beautifully produced and met the high quality I expected. However, several pages had noticeable flaws—ink blemishes or darkened photos—which was surprising given Artifact Uprising’s reputation and the consistently positive reviews I had seen online. I reached out to the AU team regarding the defects and included photos, but I never received a response. Instead, a replacement book was unexpectedly shipped without any prior communication or confirmation. It was sent to a temporary holiday address, and I was never asked whether I wanted a reprint or where it should be delivered. Overall, the situation felt poorly handled. There was no clear point of contact or communication to help manage or resolve the issue in a practical way. We ultimately kept the original and flawed book as we had already gifted it for Christmas to a loved one. Unfortunately, we did not need a second copy printed or shipped—especially one shipped to the wrong, temporary holiday address.
Title:
Loved it
Score:
5
Name:
Janelle P.
Reviewed On:
Brass & Wood Display Box
Content:
Loved it
Title:
Love this calendar
Score:
5
Name:
Claudia E.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
Love this ! We’ve been re-ordering for years and will continue doing so. The quality is great and we love the design.
Title:
Photos are very dark
Score:
2
Name:
brobertori g.
Reviewed On:
Baby Board Book
Content:
The books pictures were really dark. Its hard to see them unless you're in really bright, natural light.
Title:
A Memory Book.
Score:
5
Name:
Caroline D.
Reviewed On:
Signature Layflat Photo Album
Content:
I worked with Angeline to create my book. It was a gift to a client who had recently sold his home of 40 years. Angeline was absolutely fantastic in helping me put together a very beautiful and very thoughtful memory book. It is gorgeous and my client loved it. I chose a linen cover with pages that laid flat. It came out beautifully. My client loves it a prominently displays it on his coffee table.
Title:
10/10 would recommend
Score:
5
Name:
marketing k.
Reviewed On:
Layflat Photo Album
Content:
Such a stunning book. I ordered 2 and they came out perfect for our coffee table books
Title:
Horrible experience
Score:
1
Name:
jennprigge g.
Reviewed On:
Giclée Art Prints
Content:
The quality was so poor. The picture were exceptionally clear in the preview but ALL of our prints came blurry. I had Christmas gifts planned and literally had to throw them away. Such a waste. I do not recommend these prints.
Title:
Very Satisfied
Score:
5
Name:
Susan A.
Reviewed On:
Custom Photo Calendar
Content:
Excellent quality photos for my calendar!
Title:
A stunning book for the best day of my life!
Score:
5
Name:
Allison B.
Reviewed On:
Signature Layflat Photo Album
Content:
The wedding book I created is stunning and higher quality than I even realized I paid for. The premium lay flat pages are a must do, especially if you choose to have one picture stretch across two pages. The website was easy to use and I liked that you could edit each picture if preferred and preview page by page. My only suggestion for others going forward is offering the user to make their own picture layout and having the option to duplicate the layout on other pages. I added the photo strips from the photo booth at my wedding and that was painfully tedious to do. Probably added 2-4 hours of time overall. But I still give a 5 star review regardless!!
Title:
Beautiful photo book. I used
Score:
5
Name:
adrien e.
Reviewed On:
Layflat Photo Album
Content:
Beautiful photo book. I used Artifact to commemorate my trip to Japan with my daughter. Very high quality.
Title:
Love the Quality
Score:
5
Name:
alison M.
Reviewed On:
Softcover Photo Book
Content:
As usual, Artifact Uprising doesn't disappoint. I love the quality and the ease of use on their website. The travel books I make are shared with the travelers and they love them.
Title:
Off-center borders
Score:
2
Name:
Phil S.
Reviewed On:
Photo Block & Prints Refill
Content:
I’ve ordered refill prints multiple times and sadly this one came with off-center white orders.
Title:
Flat lay book
Score:
5
Name:
Beth H.
Reviewed On:
Wedding Layflat Photo Album
Content:
The book was beautiful! Super expensive, but beautiful. In the future, I will probably use a more cost-efficient service provider like Shutterfly, but for a fun splurge for our wedding guest book it was nice to have the linen cover. The prints look great! Love how the book looks!
Title:
Great
Score:
5
Name:
Andrea J.
Reviewed On:
Everyday Photo Book
Content:
Great
Title:
12/10 Recommend
Score:
5
Name:
Blue H.
Reviewed On:
Everyday Photo Prints
Content:
Smooth, fast, and prints look trememndous. This was my second order with Artifact and it was just as excellent as a few years ago; longevity business right here. Thank you!!!
Title:
Artifact Uprising delivers again. Beautiful
Score:
5
Name:
Tyler D.
Reviewed On:
Everyday Photo Prints
Content:
Artifact Uprising delivers again. Beautiful prints and high quality in everything they do, as always. Thanks!
Title:
Perfect Gift
Score:
5
Name:
olivst01 g.
Reviewed On:
Calendar Refill Pack
Content:
Perfect gift for our family members every year. How they look forward to receiving their beautiful and high quality calendar refill.
Title:
makes my desk so much
Score:
5
Name:
kara t.
Reviewed On:
Photo Block
Content:
makes my desk so much happier to have your beautiful prints up of my beautiful people on the beautiful block!
Title:
I make this for my
Score:
5
Name:
Darla S.
Reviewed On:
Calendar Refill Pack
Content:
I make this for my family every year for christmas - love that we can now have multiple photos per month
Title:
Quality was not what I
Score:
1
Name:
brenditaa06 g.
Reviewed On:
Everyday Photo Book
Content:
Quality was not what I expected. Design was ok but some pictures way too small to see.
Title:
Lovely Gift
Score:
5
Name:
N. M.
Reviewed On:
Album Design Services
Content:
Maria Doka is a professional. She works very quickly and still somehow does excellent, elevated work. I'm still not quite sure how she immediately understood my vision for a complicated, rushed project (involving tons of photos and text) and then over-delivered in a record amount of time. Maria helped me give a wonderful, lasting gift to someone very special to me. Excellent experience. Thank you!
Title:
Love my Travel Photo Books
Score:
5
Name:
jeanie w.
Reviewed On:
Hardcover Photo Book
Content:
I love the 8x 8 hard cover books. The paper is sturdy and my prints look amazing on them. I am in the process of making books for my travels abroad so I can share them with my kids and grandchildren rather than spending more time on my device.
Title:
AlmostPerfect
Score:
4
Name:
The E.
Reviewed On:
Baby Board Book
Content:
Almostperfectjustlikethis
Title:
Rdzcbgf45667
Score:
5
Name:
Ak
Content:
Fxdhbdcbb
Title:
🤍
Score:
5
Name:
Yana F.
Reviewed On:
Simple Photo Holiday Card
Content:
🤍
Title:
💚
Score:
5
Name:
Kristin R.
Reviewed On:
Walnut Album Box
Content:
💚
Title:
I
Score:
5
Name:
Julie T.
Reviewed On:
Baby Board Book
Content:
I
Title:
Layflat
Score:
5
Name:
Rod M.
Reviewed On:
Layflat Photo Album
Content:
Layflat
Title:
Horrible product
Score:
1
Name:
Nina B.
Content:
Made professional photos look pixelated
Title:
Horrible product
Score:
1
Name:
Nina B.
Reviewed On:
Hand-Lettered Hello World Birth Announcement
Content:
Made professional photos look pixelated
Title:
Cheap for the price
Score:
2
Name:
The K.
Reviewed On:
Tabletop Frames without Prints
Content:
For what you get - a metal frame with a clear plastic piece - this is very expensive for the product. I’ve already found basically the same frames elsewhere for less than half the cost. Product is visually appealing though so I gave 2 stars rather than one.
Title:
Had high hopes
Score:
2
Name:
rp
Reviewed On:
Everyday Photo Book
Content:
I wish I could write a good review but this product is very overpriced for what it is - looks like computer print out quality on cardstock. I could've done that at home!! I was expecting photo paper at least but nope it's cardstock. It sucks because I made this as a Christmas gift for someone and now it's too late to get something else. Giving two stars because shipping was quick and customer serivce was responsive. Probably would not use again.
Title:
Unimpressed
Score:
2
Name:
Tom H.
Content:
Mediocre quality, limited photo layouts, poor customer support
Title:
Unimpressed
Score:
2
Name:
Tom H.
Reviewed On:
Hardcover Annual Photo Book
Content:
Mediocre quality, limited photo layouts, poor customer support
Title:
Quality doesn't match the price
Score:
2
Name:
Isabelle
Reviewed On:
Hardcover Photo Book
Content:
I decided to do a test album with my proposal photos before ordering a wedding album with AU and I am so happy that I did because the quality of this album is quite underwhelming bordering on disappointing. My photos looked grainy and not high quality at all. The cover looks cheap and not something I would expect for a $200 album. If you are thinking of splurging on this album, save your money and check out another site. Giving it 2 stars because the shipping was pretty fast.
Title:
Overpriced
Score:
2
Name:
Verna K.
Content:
Overpriced
Title:
Overpriced
Score:
2
Name:
Verna K.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
Overpriced
Title:
Terrible Packaging
Score:
3
Name:
Karen H.
Reviewed On:
Everyday Photo Prints
Content:
I’m giving this three stars solely because of the packaging. While I appreciate the use of recycled paper, I’m all for sustainability. But, this particular packaging fell apart when I opened it. The inner stuffing started to break down and created a ton of dust that got all over the photos and spread around the house. I was really surprised since I’ve ordered photos before and never had this issue. The photo quality was excellent, but the mess it caused was frustrating.
Title:
Sent damaged product
Score:
1
Name:
kersti.e.muul g.
Reviewed On:
Design Your Own Folded Cards
Content:
Product damaged
Title:
Poor quality prints and the
Score:
2
Name:
Allison M.
Reviewed On:
Wooden Tabletop Frames
Content:
Poor quality prints and the frames are meh. way overpriced
Title:
Poor quality photos
Score:
3
Name:
amyzhang d.
Reviewed On:
Baby Board Book
Content:
The photo quality was really poor. All the photos were way darker than what was shown on screen and printed blurry. Disappointing Father’s Day present.
Title:
Underwhelmed
Score:
2
Name:
jacq.click15 g.
Reviewed On:
Everyday Photo Book
Content:
I got this made for my wedding album and was very unimpressed with the photo quality and the paper texture. The book feels very cheap and the pictures look nothing like the original photo.
Title:
Terrible print out and over priced
Score:
1
Name:
pohl.lindsay@gmail.com p.
Reviewed On:
Softcover Photo Book
Content:
Terrible layout and app design, over priced
Title:
If I could give zero stars I would
Score:
1
Name:
Ashly R.
Reviewed On:
Large Format Prints
Content:
First the options for prints and sizes is annoyingly minuscule. Second the site does not allow for the entire picture to fit within the crop box, you HAVE to crop smaller. Third the quality was abysmal, ink bleeding, the matte was soo uninspired and lackluster. I have had matte prints in the past still show great depth. Fourth shipping is rather high and cannot be reduced based on size of order. Finally it is quite expensive, especially based on the first four reasons given. Exceptionally disappointed and disheartened.
Title:
Poor Quality
Score:
1
Name:
megankmarsh g.
Content:
Very poor quality for the cost. The wood holder was all cracked upon arrival and the photo quality was poor. Very dissatisfied.
Title:
Not worth what it costs
Score:
2
Name:
woodpepper7 g.
Reviewed On:
Hardcover Photo Book
Content:
The print quality of this product is extremely disappointing for the price. I had to order two books, one from Artifact and the other from another manufacturer. Despite Artifact’s twice the price, the quality of the book from Artifact was significantly worse. It was a very upsetting experience.
Title:
Terrible quality
Score:
1
Name:
S G.
Content:
Not as described or as appears in photos. Not walnut. Brass frame misaligned. Poor quality. Customer service refuses to issue a refund
Title:
Poor
Score:
1
Name:
Jeanette W.
Reviewed On:
Large Format Prints
Content:
Spent a lot of money expecting big things. Items were for a special gift, arrived several days late(past the event date where they were to be gifted), and when they did finally arrive, were severely damaged. Customer service was difficult to contact.
Title:
Poor quality printing, lack of transparency/honesty
Score:
1
Name:
Justine M.
Content:
"Press printing" made my high quality wedding photos look like they were taken on an iphone. I had to search the website for over 15 minutes to find any information on the press printing technique that is used after being told about it by a customer service representative. I wasted a significant amount of money on a low quality wedding album because of this lack of transparency regarding the low quality "press printing" technique that is used. To top it all off, the "customer service representative" got very snippy with me when I was displeased with my purchase. Overall, unimpressed, will not be using this company again.
Title:
Poor quality printing, lack of transparency/honesty
Score:
1
Name:
Justine
Reviewed On:
Hardcover Wedding Photo Book
Content:
"Press printing" made my high quality wedding photos look like they were taken on an iphone. I had to search the website for over 15 minutes to find any information on the press printing technique that is used after being told about it by a customer service representative. I wasted a significant amount of money on a low quality wedding album because of this lack of transparency regarding the low quality "press printing" technique that is used. To top it all off, the "customer service representative" got very snippy with me when I was displeased with my purchase. Overall, unimpressed, will not be using this company again.
Title:
Poor quality printing for the price
Score:
1
Name:
Alice H.
Reviewed On:
Hardcover Photo Book
Content:
The photo printing quality is poor, and the quality of spine and page text has gotten worse. I've ordered a book like this for the past three years, but this is my last since the quality has consistently declined. Disappointed.
Title:
Poor quality
Score:
1
Name:
Julie
Reviewed On:
Everyday Photo Prints
Content:
The print quality on these photos has diminished a lot since I last ordered from AU. All the prints are blurry, dark, and dull color tones. Definitely not worth the $.
Title:
Horrible
Score:
1
Name:
Keri P.
Reviewed On:
Softcover Photo Book
Content:
Cheaply made
Title:
Inaccurate soft proofs
Score:
2
Name:
Liam D.
Reviewed On:
Softcover Photo Book
Content:
PDF proofs generated by AU do not reflect the actual print quality delivered by their third party suppliers. Softcover digital booklets display significant gradient banding and poor shadow detail.
Title:
Poor quality, bad paint
Score:
2
Name:
Lauren T.
Reviewed On:
Tone-On-Tone Frame
Content:
I was really disappointed with this photo frame. The quality was much lower than expected—it felt flimsy and cheap, and didn’t even have real glass to hold the photo in. The sides and corners were not painted throughly, and had an overall cheap feeling to it. I didn’t get a good chance to look at it until I was wrapping it up as a Christmas gift for my mother in law (and by then it was too late to do anything about it). I felt embarrassed giving it to her it looked so bad. I would not order anything from here in the future.
Title:
Poor quality and customer service
Score:
1
Name:
Lee G.
Reviewed On:
Hardcover Photo Book
Content:
I made an album for my daughter and was very disappointed by the quality of the photos. The coloring of the printed photos was completely different than what was uploaded - most of the photos were dark and over saturated. More importantly, the customer service was atrocious. I tried communicating my concerns about the album after I received it and it was nearly impossible to get a reply. And when I did get a reply it wasn’t helpful. Ultimately the company agreed to make a new album to fix the quality of the photos (which I very much appreciated), but sadly the photos in the new album are no different. Now I just have 2 albums I’m not happy with. For such an expensive photo service I expected better quality and significantly better service.
Title:
Grainy
Score:
2
Name:
Jessie M.
Reviewed On:
Be Light Holiday Card
Content:
Very grainy looking Christmas card not worth the $$$
Title:
Poor Quality
Score:
2
Name:
sandra s.
Reviewed On:
Baby Board Book
Content:
I was disappointed in the quality of the board book. The edges of the cover were frayed and peeling before even unwrapping it.
Title:
Poor quality dark printing, scuffed jacket cover, very disappointing
Score:
1
Name:
Caitlyn T.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Our photo book was so disappointing. After spending a lot of time designing it, we were so excited when it arrived only to find that the printing quality was very poor. We had high resolution professionally taken photos that are truly stunning, and this book makes them look terrible. Also the book jacket is scuffed up with some white sort of marks on it. We will be requesting a refund.
Title:
Poor quality of printing, and damage
Score:
1
Name:
Zoe
Reviewed On:
Wedding Layflat Photo Album
Content:
We received our wedding album and noticed on most of the pages, the photos were not level. The gaps at the top and bottom of images were not even, and even the gaps in between images were off. The company did send us 2 replacement books, but unfortunately both had significant printing issues including alignment and leveling. Quality control and assurance is just not there with this company, and for the price of the books it's just not worth it. One book even arrived with dirt/damage to the front cover. I think attention to detail is lacking, and this company must run on just computer based ordering/printing and no one quality checking. I would not recommend them to friends or family so I felt I needed to write a review so others could think twice before spending their money on this product.
Title:
Inaccurate lead times
Score:
1
Name:
Linda
Reviewed On:
Layflat Photo Album
Content:
Placed an order based off their window of shipping and production. Followed up to ask about status and they claim a glitch caused inaccurate lead times. Promised date is now 10 days beyond the date at order. Asked about how I could expedite shipping and was offered no alternatives on how I could further rush this order. Customer service was disappointing.
Title:
Poor quality - had to return twice
Score:
1
Name:
sally s.
Reviewed On:
Custom Photo Calendar
Content:
Poor quality and I had to return my item twice. Jagged cut edge, no hole drilled for stand components, and label was stamped into the wood wonky.
Title:
Low quality, blurry photos, horrible cover
Score:
1
Name:
Elizabeth
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I am disappointed in the quality of this book. I’ve had good experience with the lay flat hardcover book and the everyday books, but this photo wrapped hardcover book is very disappointing in quality. I would rather have a plain no photo cover than this awful blurry photo on textured paper. Seriously, why have a photo cover option when the photo execution looks so awful! Additionally, many photos on the inside pages came out blurry even though all of my photos were high res professionally shot photos. Given I recently also had a poor quality experience with the Color Series books, I’m seriously rethinking continuing to order from AU.
Title:
Expensive book, poor quality of pages/photos
Score:
2
Name:
Jane H.
Reviewed On:
Layflat Photo Album
Content:
I felt that the quality of the photos was poor for the price of the book. I was disappointed.
Title:
Terrible quality and damaged frames
Score:
1
Name:
valin2024wedding g.
Reviewed On:
Modern Wall Tile
Content:
My frame came with a huge chip on it that was apparently colored in with a sharpie. The photos were bad quality printing without a protective cover (glass or plastic) over a piece of paper. What a waste of money.
Title:
Unacceptable
Score:
1
Name:
lorine.card g.
Reviewed On:
Merry & Bright Collage Card
Content:
The cards were printed off center so the bottom and right pictures were cut off. I sent a photo of the cards and asked for them to be reprinted and fixed and I got new cards with the exact same problem. There was no quality control for this product. Will not use again. Spent a lot of money for an inferior product.
Title:
So so sad
Score:
2
Name:
Gloria
Reviewed On:
Gallery Frames
Content:
I ordered this for a friends birthday and was super excited for it and I can’t believe how cheap it looks and feels. For $160 the quality is just not there. It reminds me of a framed piece of art I got from target for $40. I cannot believe how cheap this looks. 2 stars is generous. Do yourself a favor and don’t buy this.
Title:
Fell apart
Score:
1
Name:
havenmeaves g.
Reviewed On:
Baby Board Book
Content:
Did not hold up. Wishing months the spine of the book started to fall apart. Pictures were great quality, but the book was put together very poorly.
Title:
Poor Photo Quality
Score:
3
Name:
Kai
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was really excited to receive this book but am disappointed by the poor quality of the photos. They are dark and grainy and the colors are dull. For the price, I was expecting much higher quality prints and have seen better quality from other vendors. The book itself is nice, but the photos are not.
Title:
Blurry even with the highest res photos - trust the other reviews
Score:
1
Name:
The F.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
Poor quality
Title:
Damaged and Poor Quality
Score:
2
Name:
mariescbld
Reviewed On:
Hardcover Travel Photo Book
Content:
Very disappointed with this purchase. I was expecting something a lot nicer considering I paid $85 for this photo book. It arrived damaged and the quality of the pictures are just poor. I'll just print my photos at Walmart next time.
Title:
Lack luster
Score:
2
Name:
Margaret S.
Reviewed On:
Handwritten Trio Holiday Card
Content:
Hard to manage website, print quality is low for the price.
Title:
Overpriced photo album
Score:
2
Name:
Grace M.
Reviewed On:
Everyday Photo Book
Content:
Overpriced, took over a month to ship and was dented in the mail.
Title:
Poor print quality
Score:
2
Name:
Julia F.
Reviewed On:
Everyday Photo Prints
Content:
I was surprised with how poor the print quality was considering the price and previous reviews. The photos appear grainy on what seems like thick paper.
Title:
Printing Error
Score:
2
Name:
Andria
Content:
I put two stars since the albums are definitely well made. But I ordered three albums as gifts and they all had a printing error on the first page. They were Christmas gifts so I ended up gifting them anyways due to time, but it’s unfortunate for the price point that proofs aren’t sent and the design interface becomes super glitchy if you’re working with a lot of photos in your gallery.
Title:
Horrible!
Score:
1
Name:
NICOLE F.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Paid for expedited shipping and arrives much later. Photo quality was horrible. Way too dark! Nothing like the clear image I sent!
Title:
Unsatisfactory Product
Score:
2
Name:
Diane
Reviewed On:
Color Series Photo Book
Content:
I had high hopes after. purchasing four of these photo books in hopes to receive a vibrant keepsake with a custom and luxurious feel, but was disappointed when it officially arrived... The promised attention to detail and carefully handmade product was delivered with sloppy mistakes. Two of the covers have foil all over the front from the foil title and the circle cut out on all four books were left with jagged edges. While the interior pages are dull and printed on ordinary copy paper. The picture on the first page is pixelated, around the edges and what look like ink smudges are scattered across several pages in a majority of the books. I was surprised when opening that the pictures were not printed on glossy paper and arrived in a plastic film:( Overall, my expectations were not met and feel that this product although has great potential but is mis-advertised and missing some key quality checks before being shipped out. I can not present these gifts to the clients I had hope to be surprising.
Title:
Poorly constructed
Score:
2
Name:
tclau2009 g.
Reviewed On:
Walnut Album Box
Content:
For the amount I paid, the box was poorly constructed a the nails were visible. The box itself does not align properly
Title:
Poor quality
Score:
1
Name:
Tarushi G.
Reviewed On:
Wedding Guest Book
Content:
Poor quality
Title:
Poor quality
Score:
1
Name:
srothstein y.
Reviewed On:
Brass Easel and Prints Refill Pack
Content:
Poor quality
Title:
Poor quality
Score:
1
Name:
DOROTHY S.
Reviewed On:
Softcover Photo Book
Content:
Poor quality
Title:
Blurry printing
Score:
2
Name:
Nicole
Content:
Love the design of this holiday card, but the print quality was disappointing- my photos look dark, dull & blurry.
Title:
Washed out inage
Score:
2
Name:
jennifer.cordovana g.
Reviewed On:
Bold Holiday Card
Content:
Washed out and unimpressed
Title:
Abysmal Quality, Do Not Order!
Score:
1
Name:
Kayleigh F.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Such a disappointment. I ordered 3 as gifts and the quality was abysmal. Covers were scratched, corners dented, scratches on internal pages, and the printing on the spine was off, leaving a line down it. I reached out the they were reprinted for me. Again, horrible quality. Same issue with the spine. There was a stain inside, and the pages were misaligned with the covers which looked awful. After reaching out AGAIN I was offered either another round of reprints or a 50% discount. Based on the track record, I did not trust a third round, but a full refund would have been much more fair. Besides, the actual print quality was not good. Grainy looking, darker than they should have been, not at all good quality. A waste of my money and time. Never ordering from here again.
Title:
Blurry pictures
Score:
3
Name:
Marguerite E.
Content:
The photo album had several blurry/low resolution pictures. I would have expected the tool to provide a warning when images are low resolution and may appear blurry. It was disappointing to spend so much money on this album only for some of the key pictures to be blurry and pixelated.
Title:
Poor quality
Score:
1
Name:
deven t.
Content:
Poor image quality
Title:
Poor Quality, Not As Advertised
Score:
1
Name:
Erik
Reviewed On:
Color Series Photo Book
Content:
We ordered this as a Christmas gift for my father and were so excited for this product. We were extremely disappointed when the photo book arrived. The picture quality is incredibly poor, it genuinely looks like it’s been made with a home printer. Also, our book has a defective “scratch” of silver foil in the upper corner of the cover which makes it look sloppy. Save your money and find a better quality photo book. We would’ve been better off going to our local drugstore.
Title:
Terrible quality
Score:
1
Name:
victoriawhitt907 g.
Reviewed On:
Pressed Glass Photo Ornament
Content:
So disappointed in the quality of this item. I reached out to customer service to try to ask them about it and they never responded. Feels like a big waste of money. The latch will not stay closed so the picture constantly falls out and the ribbon immediately unraveled.
Title:
Several pages ruined
Score:
1
Name:
anna g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Several pages had white spots all over the pictures. For how expensive these books are, I’m highly disappointed.
Title:
Poor photo quality
Score:
2
Name:
John B.
Reviewed On:
Merry & Bright Collage Card
Content:
The quality of the photos on our holiday cards were not impressive. We used high resolution photos from our photographer and that was not reflected on our holiday cards. They were grainy and dark. I was not impressed this year.
Title:
Poor printing quality
Score:
1
Name:
keersten.fitzgerald29 g.
Reviewed On:
Hardcover Photo Book
Content:
I was very disappointed in this product. I would not recommend it to anyone. The printing appears very grainy and the colours come across dull on the matte paper. I will not be using this website again.
Title:
Poor quality, disappointed
Score:
1
Name:
rileypbroadhead g.
Reviewed On:
Color Series Photo Book
Content:
I was really disappointed when it arrived. The cover material was smudgy and low quality, the paper was thin, the ink made the pictures look dark and smudgy, and the pages were collapsing where the ink was because the paper was so thin. Asked for a refund and no one helped how I needed them too. Very sad.
Title:
poor quality. The photos look washed out and really bad
Score:
3
Name:
melissa c.
Reviewed On:
Hardcover Photo Book
Content:
Bad quality photos, nice book
Title:
Poor quality photograph and poor customer service
Score:
1
Name:
Rebecca C.
Reviewed On:
Large Format Prints
Content:
Poor quality photograph. Spoiled by water in packaging. Not usable on arrival. Poor customer service - initially responsive but no follow up or replacement photograph offered.
Title:
Missing cards, poor quality
Score:
3
Name:
Chelsea M.
Reviewed On:
Simplest Things Card
Content:
My order was missing cards and when the replacements came, they were printed poorly and had different coloration - a pink hue to them. Customer service was helpful but the quality of the printing was not worth the cost in my opinion. Will not order from here again.
Title:
Poor quality
Score:
2
Name:
Lindsey B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was very disappointed with the quality of the book for the price. It feels like it was printed on cheap paper and the binding was already cracking when it arrived. Artifact Uprising did my wedding album and it was beautiful, so this is a real disappointment.
Title:
Terrible quality
Score:
1
Name:
erickaipan g.
Reviewed On:
Hardcover Photo Book
Content:
I was very disappointed in the build quality of the book. While the cover was okay, the quality of the paper used was barely above printer paper. And for the price coming, this was definitely not a worthwhile purchase.
Title:
Underwhelmed - not worth the $
Score:
1
Name:
Alexandria F.
Reviewed On:
Everyday Photo Book
Content:
Disappointed. The photos used were all professional and didn’t look clear in the actual book. Low quality. The first page was smudged. Was going to order a few more for my parents and sisters family but decided to look elsewhere.
Title:
Fast delivery, average quality
Score:
3
Name:
Aloise R.
Reviewed On:
Softcover Photo Book
Content:
I order two photo books and love them dearly. The site was easy to use when designing the books, in regards to photo layouts and editing abilities. I spent about 5 hours designing both. They arrived on time. There were a few marks, scratches, and printing errors in each before that makes this a 3 star review. Even before taking them out of the plastic packets I could see on the back some black mark on the back. In one of the full page photos there a line line through the photo where the ink wasn't applied. I will likely not use this company again but I am happy with what I now have to look back on.
Title:
Low quality
Score:
2
Name:
tief.m.sarah g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Not what I was expecting. Quality wasn’t good and pictures turned out really dark. Didn’t look like the pdf proof I received.
Title:
Low quality prints for a lot of money
Score:
2
Name:
Adrien M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The paper is of low quality. Feels very thin and I’m scared to turn the pages feels like it could rip easily. The prints are very low quality. Colors are dull and muddy.
Title:
Very poor quality prints
Score:
1
Name:
Nino L.
Reviewed On:
Everyday Photo Prints
Content:
The photos came in basically on cardboard. Very disappointing
Title:
Poor quality photos
Score:
1
Name:
Ella C.
Reviewed On:
Hardcover Photo Book
Content:
The photo quality is so poor. Printing came out really dark.
Title:
Terrible
Score:
1
Name:
Laura G.
Reviewed On:
Pressed Glass Frame
Content:
Terrible
Title:
Poor quality
Score:
1
Name:
Jennae S.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Photo print quality was very poor and I regret making my book on Artifact Uprising. The photos turned out dark, were not clear and had lines on some of them. I also found the website to be slow, glitchy and frustrating.
Title:
Poor Quality/Late
Score:
1
Name:
Hannah Z.
Reviewed On:
Wedding Guest Book
Content:
Arrived after wedding. Poor quality, the spine of the book is lifted and wrinkled and not as advertised.
Title:
Expensive for boring and blah.
Score:
2
Name:
Allison Y.
Reviewed On:
Hardcover Photo Book
Content:
The dust jacket is ill fitting and looks super awkward on the book. The "half jacket" looks cute online, but don't fall for it - it fits poorly, is weird to shift on the book to get it centered, and overall it looks like a total afterthought. The foil on the spine was also already wearing off when I received the book. For a product that cost as much to make in both dollars and time, I was very underwhelmed.
Title:
Cheaply made
Score:
1
Name:
Camille C.
Reviewed On:
Wooden Tabletop Frames
Content:
The stands for the frames are just metal sticks that aren’t even the right size for the frame. Pretty pathetic
Title:
Terrible customer service
Score:
1
Name:
John J.
Content:
I would like to give a zero because the service from this company is non existent
Title:
Terrible
Score:
1
Name:
Kait M.
Reviewed On:
2023 Photo Display Ornament
Content:
The poorly printed photo floats around loosely in the ornament and falls out. I actually thought a piece was missing — like a glass insert — but in fact it’s just poorly designed. Do not order. I honestly hope AU reimburses me because as far as I am concerned, this product is misleading. A real bummer as I purchased this for my mom for Christmas; if I’d known how poorly it was made, I would have bought a photo ornament elsewhere.
Title:
Subpar quality
Score:
2
Name:
dmonaghan15 g.
Reviewed On:
Hardcover Photo Book
Content:
Overall, the photobook really did not meet expectations. The cover looks pretty cheap, and the photo prints are grainy.
Title:
Disappointing service - wish I just used Shutterfly
Score:
1
Name:
natashalgalperin g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was very disappointed with my experience. I ordered a photo book that arrived with significant binding and layout issues. After contacting customer service, I was told the book would be fixed and reprinted. Unfortunately, the replacement still had binding problems and the overall book quality felt poor. Pages did not lay flat, the binding looked sloppy, and the finished product did not meet the standard I expected, especially for the price. This was meant to be a meaningful keepsake, and having it arrive twice with quality issues was extremely frustrating. While customer service was responsive, the final product itself did not improve enough to make this a positive experience. I will not be using this service again and would not recommend it for important or sentimental projects.
Title:
Poor quality for how expensive
Score:
1
Name:
Brian W.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Poor quality for how expensive it was. The product wasn't really what I was expecting. Thought it would be a solid ornament with the photo on it, not a cheep locket thing.
Title:
Overpriced, poor quality
Score:
2
Name:
maggiezander g.
Reviewed On:
Tone-On-Tone Frame
Content:
These frames look really cool in the photos, but sadly are quite poor quality and cheap looking in reality. The frame is made of a cheap lightweight particle board, the photo is printed on regular paper and is behind plexiglass, not real glass. Plus, the blue of the frame and the blue mat are not exact matches. I expected much higher quality for the $100 price tag.
Title:
Poor quality
Score:
1
Name:
Sierra S.
Reviewed On:
Wedding Guest Book
Content:
Poor quality, disappointed
Title:
Horrible Print Quality
Score:
1
Name:
pcbene g.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Comically horrible print quality, cards were completely unusable. There was bleeding, mis-stamping, some of the cards they didn't even bother putting foil on. Missed the mailing deadline and ended up skipping Christmas Cards this year, very sad and frustrating experience.
Title:
The print and frame quality
Score:
1
Name:
katiedunwoody g.
Reviewed On:
Banister Wood Frame
Content:
The print and frame quality are significantly below expectations, with the print appearing faded and the frame feeling flimsy and poorly constructed. Customers can expect to be repeatedly transferred between different representatives of customer service without receiving any meaningful assistance or solutions. As a result, this experience is a complete waste of money, time, and effort.
Title:
Pretty disappointed
Score:
2
Name:
lucywilliams0 g.
Reviewed On:
Hardcover Milestone Photo Book
Content:
The photo print quality was surprisingly poor. Photos all came out darker than I expected and even though I used high res images everything looks soft / blurry. Pretty disappointed because this was not cheap!!!
Title:
Atrocious customer service ruined my
Score:
1
Name:
Patrick M.
Reviewed On:
Everyday Photo Book
Content:
Atrocious customer service ruined my
Title:
Awful customer service
Score:
1
Name:
Tony A.
Reviewed On:
Baby Board Book
Content:
Product (baby photo album) was 2 weeks late for a Mother’s Day gift. Customer service was terrible. No phone line - are you kidding? The product quality was just OK. Premium price for an average product and really bad customer service.
Title:
Poor quality
Score:
2
Name:
Paige D.
Reviewed On:
Color Series Photo Book
Content:
Disappointed with the quality of the pictures (printed dark) and cover foil text was cut off on multiple books
Title:
Poor quality control
Score:
4
Name:
katiericc g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I was pretty disappointed in the quality of the printing. The linen book itself was nice, but paper quality was thin which caused oversaturated and dark photos printed, not to mention scuffs on the front dust jacket and the fact that they completely added someone else’s prints into our book.
Title:
Bad printing, bad customer service
Score:
1
Name:
emma r.
Reviewed On:
Hardcover Annual Photo Book
Content:
Black and white images have a blue tint, dull, lacks contrast, bad customer service
Title:
Quite literally a scam
Score:
1
Name:
Miriam K.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Terrible quality, binding coming apart. Front cover not attached in any way, just folded over the "album". All the photos were suddenly dark and blurry although they had been taken by a professional photographer
Title:
Awful quality
Score:
1
Name:
Kayla K.
Reviewed On:
Tied With a Bow Holiday Card
Content:
I ordered the regular christmas cards and the print quality was not good. I then did a re order that they allowed me to do and ordered the "premium" because I didnt want them to be pearly, and the premium was still a terrible print just thicker.
Title:
Not good quality
Score:
5
Name:
Debra C.
Content:
When I received my holiday cards, I was surprised to find the quality of the printing seemed poor. This was very disappointing on top of my cards arriving later than promised.
Title:
Horrible picture quality
Score:
1
Name:
tspenc53 i.
Reviewed On:
Everyday Photo Book
Content:
My pictures are blurry and they were downloaded from a professional gallery. The black and white images you can’t even see either. Not worth the money I spent on such a special gift
Title:
Bad quality
Score:
3
Name:
mr.elanweiner g.
Reviewed On:
Baby Board Book
Content:
1 page was cut off. Quality is worse than an average kids board book
Title:
Not as high quality as expected
Score:
3
Name:
Mee-Ju R.
Reviewed On:
Wedding Album Design Services
Content:
I purchased a wedding layflat album as well as design services. The designer was great to work with but when I received the actual album I was so disappointed with the quality. The website advertises the product as heirloom quality and high definition printing. The printing was grainy and the colour had a very unappealing pink and blue tone. The overall effect is that it ends up looking a little cheap. For the amount that I paid, I really was expecting a better product. After a week of receiving the album, the pages have also begun to bend/warp a bit. We will actually be shelling out another $500-$700 to get our wedding album remade. So disappointed - especially because there were such great reviews.
Title:
Poor image quality
Score:
1
Name:
jmw
Content:
Very disappointed in the image quality—not worth the money. I didn't spend thousands on a wedding photographer just to get mediocre printouts in this book. I feel like the description should mention that the image quality will not be the same as a photograph. That information is hidden under FAQ's at the bottom of the website. Beautifully bound but kind of pointless if the image quality sucks.
Title:
Unimpressed
Score:
1
Name:
emilykist99 g.
Reviewed On:
Softcover Mini Photo Book
Content:
This product was overpriced and underwhelming. I could’ve gone to office max or something and gotten the same product for so much cheaper. Waste of money
Title:
Disappointing, horrible photo quality, cheap feel
Score:
1
Name:
Elisabeth
Reviewed On:
Color Series Photo Book
Content:
I ordered these because they appeared to be high quality for the price, and the software was easy to navigate. When I received the product, the quality of the photos was incredibly low- like bad printer paper. The pages aren't glossy, the images ALL appeared darker than what I submitted online, and even my highest quality images were printed blurry and dark. The cover images are pixelated, and the cover itself got greasy from my fingerprints upon touching it once with clean hands. The book itself is thin, not like it appears in the example images above. These are a horrible price for the quality, I wouldn't pay more than $5 each for them given how they turned out. While the platform was easy to use and design, I would never order from here again given how overpriced this is for the low quality. I hope I am able to get a refund because MAYBE the other products on this site have better image quality. I wouldn't count on it though, given how this was represented compared to the product I received.
Title:
Disappointing cover
Score:
4
Name:
lauren n.
Reviewed On:
Hardcover Travel Photo Book
Content:
The pages and printing were very high quality, but the unattached printed paper "flap" over the fabric as a cover was very disappointing considering the price and the overall product quality. Also, I don't recall it being made clear that that would be the design when I placed the order.
Title:
Poor print quality
Score:
1
Name:
Julianna B.
Reviewed On:
Color Series Photo Book
Content:
Print quality was poor and noticeable decrease in quality from prior artifact uprising prints of same photos.
Title:
Poor quality
Score:
2
Name:
Christopher J.
Reviewed On:
Wooden Tabletop Frames
Content:
Frame was chipped when first opened.
Title:
Bad quality prints.
Score:
1
Name:
Shilpa P.
Reviewed On:
Large Format Prints
Content:
Save your money. The quality of these prints has significantly declined over the past 7 years. Not worth it, there are other web based printers who excel.
Title:
Bad printing quality compared to previous years
Score:
2
Name:
Brian J.
Reviewed On:
Photo Capsule Holiday Card
Content:
Grainy print resolution and poor color saturation. Very disappointed in this year’s quality
Title:
Meh
Score:
2
Name:
Crissy D.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The colors of the photos were completely different from the photos submitted. Very dark, can barely see the details!
Title:
Poor quality for the price
Score:
1
Name:
MMD
Content:
Paint on the gold portion was chipping off upon arrival. Looks very cheap (especially considering the price).
Title:
Very poor communication
Score:
2
Name:
David P.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Product fine; communication terrible
Title:
Damaged Binding & Disappointing Quality for Cost
Score:
1
Name:
Karen F.
Reviewed On:
Signature Layflat Photo Album
Content:
Damaged binding and low quality photo resolution for cost. Have seen many positive reviews for Artifact, so was very disappointed in the quality of the product given the premium price.
Title:
Very disappointed photographer
Score:
1
Name:
Christina E.
Reviewed On:
Brass & Wood Display Box
Content:
Honestly awful. Cheap quality.
Title:
Poor quality
Score:
1
Name:
Carrie C.
Content:
The book showed up scratched
Title:
Disappointed .
Score:
1
Name:
Meredith C.
Reviewed On:
Aesthetic Thank You Card
Content:
I have always been a huge fan of AI, their quality is always unmatched. But these cards were not the case, so cheap looking and the photo quality printed was horrible. My at home printer could have done better. Very disappointed in the overall quality of these cards. Everything looked grainy and blurred.
Title:
Disappointing Quality
Score:
1
Name:
Bruce L.
Reviewed On:
Everyday Photo Book
Content:
From cover to cover, the finished product was a complete disappointment. Upon opening the package, I found one corner of the cover bent, and the foil title was not centered on either the cover or the spine. The cover text misalignment is off by more than a centimeter and is very obvious. There is a painful lack of contrast and depth to all of the prints and the darkest prints are ruined. All detail has been lost in them. Terrible quality control, terrible value.
Title:
Poor Materials
Score:
2
Name:
Dillon
Reviewed On:
Brass & Wood Display Box
Content:
I purchased this hoping it would have high quality design, only to receive it and find that the advertised brass is actually wood veneer painted a brass color. Furthermore, the quality of the prints that I ordered with it are not high grade. In theory, this is a great gift. However, it is constructed cheaply. For the price, it is not worth it.
Title:
Poor print quality - colors were inaccurate.
Score:
1
Name:
Trish M.
Reviewed On:
Giclée Art Prints
Content:
I am a photographer and typically print at home. I expected the giclee prints to be of better quality than my home prints, but they were not. The paper felt cheap and the colors were inaccurate.
Title:
Horrible experience
Score:
1
Name:
The F.
Content:
I ordered this frame with a picture of my son for his grandparents for Christmas. Artifact Uprising sent multiple emails and texts encouraging customers that if they ordered before Dec. 14 it would arrive in time for the holidays. Well we ordered on the 13th and it wasnt SHIPPED OUT until Dec. 31. This was not the fault of mail carriers.. this company just didn’t fulfill what they said they would. Worst part? Customer service barely responded to my emails asking what was going on. It was such a horrible experience... everyone received their gifts super late... and on top of it we have found their products to be overpriced due to the quality. Would not recommend. I know there’s better quality out there but most of all, it’s not worth the stress
Title:
Very disappointed
Score:
1
Name:
Karen B.
Content:
Poor paper quality, grainy photos
Title:
Very disappointed
Score:
1
Name:
Karen B.
Reviewed On:
Hardcover Travel Photo Book
Content:
Poor paper quality, grainy photos
Title:
Awful quality
Score:
1
Name:
Gina L.
Reviewed On:
Color Series Photo Book
Content:
Very disappointed in these. I ordered 3- two to give away, one for myself. Print lines were visible on the photos, the book was much thinner than I thought. Foil on cover was flaking off on some of the letters. Would not make another one of these at this cost and for this subpar print quality.
Title:
Not worth the money or hassle
Score:
3
Name:
Alyssa D.
Content:
The quality was not as expected and the online tool was very difficult to work with. The print quality of the photos did not match the price tag.
Title:
Cheap quality, not worth the money
Score:
2
Name:
Cristina M.
Reviewed On:
Tone-On-Tone Frame
Content:
I spent a while debating this before ultimately purchasing, as the price was hard for me to justify for one frame but I love the look and was struggling to find a cheaper version. I was so excited when this arrived, only to be immediately disappointed in the quality. I'm honestly shocked there aren't other reviews saying something similar. As soon as I took the frame out of the packaging, my first impression was how flimsy and light it felt. There is barely any weight to it, and it feels like it could very easily break. While it is not terrible visually, you can definitely pick up on the lack of quality when looking at the frame and the plexi glass (which is mentioned in the description and I was expecting) only adds to the cheap appearance. I gave two stars as it was packaged very well upon arrival and I do still appreciate the design of the frame with it's tone on tone appearance and color options. With that being said, I am disappointed enough to write a review so others can be aware and I will definitely think twice before purchasing here as I don't feel like I got my money's worth in this product at all.
Title:
Eh- Quality and Service Didn't Match the Price
Score:
1
Name:
joseph.m.delaney g.
Reviewed On:
Baby Board Book
Content:
Honestly, the idea of this was adorable. But execution wasn't the best. The book itself was underwhelming for such a high cost. The colors were all darker than what we had on screen (which was a color calibrated mac screen). Mainly impacted our cover photo which was our family photo- really disappointing. The binding was wonky and there was sloppy cutting that left a piece of paper that we had to cut at the top of the book. Other than that- you should be able to customize the intro to the book. This would make it more personalized instead of the text that you cannot edit Also, the book shipped in a padded mailer and looks like it got a little beat up. for $13 to ship the thing, you'd think they would pack it with care. Also $13 for snail mail shipping is ludicrous.
Title:
Poor quality
Score:
1
Name:
Brett B.
Reviewed On:
Metal Tabletop Frames
Content:
Very disappointed in the quality, especially for the price. I received a drug store quality frame with a print haphazardly thrown into the back.
Title:
Unsatisfied with product quality
Score:
1
Name:
lauren.labadie g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I made and ordered several photo books as Christmas presents this year. The quality of each was washed out, pixelated and poor quality. I'm very unhappy die to the amount of time and money spent on all of my books.
Title:
Disappointed
Score:
2
Name:
Stacy U.
Content:
Poor design of the website led me to receive only 1 of the 25 prints I ordered (24 were blank prints). It took days for them to respond to my complaint then they placed the blame on me and I wasn’t satisfied with their offer to make it right. My project had a deadline and was ruined so this was just very disappointing. I have ordered from them before and the quality of their products had been good.
Title:
Disappointed
Score:
2
Name:
Stacy U.
Reviewed On:
Everyday Photo Prints
Content:
Poor design of the website led me to receive only 1 of the 25 prints I ordered (24 were blank prints). It took days for them to respond to my complaint then they placed the blame on me and I wasn’t satisfied with their offer to make it right. My project had a deadline and was ruined so this was just very disappointing. I have ordered from them before and the quality of their products had been good.
Title:
Terrible quality and misleading product
Score:
1
Name:
Lydia R.
Reviewed On:
Gallery Frames
Content:
Absolutely dreadful experience from start to finish. The print quality is horrible—blown out, grainy, and nothing like what was advertised. And let’s talk about this so-called oak frame… it looks exactly like the ivory one. Zero wood grain, zero warmth, just a flat, cheap-looking white frame that completely clashes with the aesthetic of my photos. To make matters worse, they refused to provide a full refund even after acknowledging the issue. I’ve given this company multiple chances, and each time I’ve been met with disappointment. Consider this your warning: the products look cheap, the colors are misleading, and the customer service is anything but “satisfaction guaranteed. ” Attaching a picture of the “oak” frame so you can see just how far off it really is. Buyer beware.
Title:
Disappointing
Score:
1
Name:
hasooj g.
Reviewed On:
Baby Board Book
Content:
Spacing was weird throughout. Pictures all turned out much darker than expected. Overall disappointed.
Title:
Disappointment
Score:
1
Name:
mbabjg g.
Reviewed On:
Softcover Photo Book
Content:
The album is not as I expected. The photos were not well done. They are of low quality. The book is bland. I am so disappointed that I paid the price and it did not measure up. I have gotten better books from the pharmacies or the free online services. I thought I was getting professionally done photos.
Title:
Poor Quality and Disappointment
Score:
1
Name:
Jamie A.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I ordered a photo book of my wedding album. When I received it, there was a black spec printed into one of the pages. Customer service was kind and immediately replaced it with a new book, but the second book had white lines printed through the cover. Again, customer service was kind and replaced it with a third book. This third book had a rip down the spine. I am left with no perfect photo book from our wedding day, and was given a 50% refund. I would not recommend this as a keepsake to other brides.
Title:
Poor quality, high price Would
Score:
1
Name:
Susan Z.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Poor quality, high price Would not recommend
Title:
Poor quality and late shipping
Score:
1
Name:
Mary B.
Reviewed On:
Wedding Layflat Photo Album
Content:
Curated the album myself, then paid $10 for the quality assurance check. Received a very unhelpful email saying the quality of some images did not meet the standards, but got no guidance on which photos were bad, or what the standard was. The photos were from a professional wedding photographer so absolutely dissatisfied that this is what Artifact Uprising considers "quality assurance". Paid for rushed shipping to meet Mother's Day gift timeline, and on the day it was supposed to be delivered, it still hadn't been shipped yet, and no updates provided by the company. I reached out to customer service AGAIN, and was told it would be printed that day and overnighted. Product arrived a day late, and the album photos were blurry, and for some reason they printed and shipped 2 identical albums instead of the 1 that I ordered. Left my mother totally bewildered and disappointed.
Title:
Not worth the price
Score:
2
Name:
Kellyann E.
Reviewed On:
Softcover Photo Book
Content:
The product is okay, however it wasn’t worth dealing with the challenges of uploading hundreds of photos to the website and the product is not worth the price. You can get something better elsewhere for a better price.
Title:
Poor printing and jagged edges
Score:
3
Name:
Carissa K.
Reviewed On:
Baby Board Book
Content:
I was really looking forward to this book as a Father’s Day gift and planning to make another for my daughter’s birthday but the quality didn’t match what was advertised. The rounded corners look like they were cut with a kid using scissors and the pages looked like the printer was running out of ink. Maybe my book was just a one-off but not worth the price if it wasn’t.
Title:
Poor Quality Softcover Mini Book
Score:
1
Name:
Emily M.
Reviewed On:
Softcover Mini Photo Book
Content:
Very poor quality and not what I usually receive from Artifact Uprising. No wonder it is only $17, but I would’ve paid more for a better result. The final product did not look like the ”preview” version and the worst mistake was that the front page title was cut off at the bottom (bottom half of text missing). Other layout and overall quality issues too. The editor tool for making the book was also very glitchy. I didn’t have time to reorder since it was a gift for an end of year event. Very disappointed. The more expensive hardcover photo books are always beautiful, so I was shocked by this poorly made product.
Title:
Poor quality frame
Score:
2
Name:
lauraboard@live.com l.
Reviewed On:
Modern Metal Frames
Content:
For the price I was very disappointed. The frame came with very rough edges and even sharp metal shavings as if it hadn’t been filed down and finished. Artifact sent me a replacement which came with the edges of the frame misaligned so there was a gap at the corners. Really poor attention to detail for how much this cost. At least the print looks nice
Title:
Poor Quality
Score:
1
Name:
kristagiacobazzi g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The prong and binding quality was not at all worth the price.
Title:
Flimsy and dull
Score:
2
Name:
Lauren R.
Content:
I loved the design but the paper quality was low and the announcements flexed a bit. The colour was dull and the whole thing felt cheap snd flimsy. I wouldn’t purchase it again.
Title:
Flimsy and dull
Score:
2
Name:
Lauren R.
Reviewed On:
Hand-Lettered Hello World Birth Announcement
Content:
I loved the design but the paper quality was low and the announcements flexed a bit. The colour was dull and the whole thing felt cheap snd flimsy. I wouldn’t purchase it again.
Title:
Disappointing
Score:
2
Name:
Jennifer B.
Reviewed On:
Wedding Guest Book
Content:
I ordered a lay flat guest book for our upcoming wedding. I uploaded the engagement photos our photographer took of us. These were the original size high-quality images. It was surprised and incredibly disappointed to see just how off the colors were/are on the images. My red lipstick looks borderline fluorescent and orange. The images look blurry and colors muted in many cases. Save yourself the hassle, cost, and disappointment. Order elsewhere.
Title:
Disappointed
Score:
2
Name:
Jared L.
Reviewed On:
Color Series Photo Book
Content:
Below standards I was expecting.
Title:
Terrible printed giftcard experience
Score:
1
Name:
Yoonhwa J.
Content:
Took 3+ weeks for production, no tracking or confirmation of shipping was provided. There wasn't a way to learn if the card had even shipped (status was "in production" the entire time) until I opened a ticket for a follow-up, and even then it was a mystery if it would ever arrive. It arrived 2 weeks after this follow-up — a total of month's time.
Title:
Just okay
Score:
3
Name:
Amanda W.
Content:
I was not impressed by the quality of the block or the prints. Prints weren’t very crisp. The block seemed very amateurish.
Title:
Ornament -
Score:
5
Name:
Ann T.
Reviewed On:
Photo Display Ornament
Content:
Photo was poorly printed. Ornament quality was fine but poor quality of phot printing made the gift mediocre.
Title:
Mediocre quality
Score:
3
Name:
The F.
Reviewed On:
Photo Display Ornament
Content:
Mediocre quality
Title:
Not worth it
Score:
1
Name:
Brittany
Reviewed On:
Baby Board Book
Content:
This is my second review as the first one did not show up or they must have deleted it. This is a poor quality photo book. The pictures were dark and gloomy. It's not worth $30+. I emailed customer service, and they gave me instructions on how to lighten the photos, change the coloring, and the style of the photo prints. Had no idea that you had to do all the extra work to get what you want. It's not worth my time. They won't refund you for it. They will replace it if you want to spend the extra time and effort to get what you want.
Title:
Disappointing
Score:
3
Name:
Sharon L.
Content:
The front cover for the book was not folded properly at where the photo ends and a white portion can be seen. This reflects poorly on the quality. The paper quality was also worse than expected.
Title:
Disappointing
Score:
3
Name:
Sharon L.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The front cover for the book was not folded properly at where the photo ends and a white portion can be seen. This reflects poorly on the quality. The paper quality was also worse than expected.
Title:
Terrible quality
Score:
1
Name:
Mike
Reviewed On:
Hardcover Photo Book
Content:
I ordered a photo book for my wife from our kids for Christmas. I can't even begin to describe how poor the quality is for $160. I was originally most excited about this gift, but I'm very disappointed now. The prints are very grainy and don't look great.
Title:
Poor quality, website difficult to use
Score:
2
Name:
Becky D.
Reviewed On:
Color Series Photo Book
Content:
Ragged edges along the cutout, looks cheap. Website is difficult to use to design my product. Had a lot of difficulty uploading my pictures. When designing the pages, I can only see a couple pictures or design layouts at a time so it becomes time consuming scrolling and clicking back and forth to find what I’m looking for. Would not recommend
Title:
Poor quality
Score:
1
Name:
Holderness F.
Reviewed On:
Handwritten Trio Holiday Card
Content:
The quality of my cards was very poor. Pictures were too dark. Do not recommend using this service.
Title:
Disappointed
Score:
2
Name:
Haley F.
Content:
This is the third year I've gotten the calendar refill pack and I was really disappointed in the quality of the calendar this year. Every picture is blurry and it doesn't look very good at all.
Title:
Disappointed
Score:
2
Name:
Haley F.
Content:
This is the third year I've gotten the calendar refill pack and I was really disappointed in the quality of the calendar this year. Every picture is blurry and it doesn't look very good at all.
Title:
Disappointing
Score:
1
Name:
Jean K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
A lot of the pictures in all 3 books I ordered (ordered 3 copies of the same book) are blurry. I was extremely disappointed after seeing my long-awaited books, especially since Artifact Uprising is pretty pricey compared to other competing companies.
Title:
Terrible quality print that was supposed to be high quality
Score:
1
Name:
Rebecca A.
Reviewed On:
Giclée Art Prints
Content:
Poor quality. Ordered fine prints and it looked like post cards.
Title:
Poor quality images considering the
Score:
3
Name:
Coby P.
Reviewed On:
Color Series Photo Book
Content:
Poor quality images considering the price
Title:
Low Quaility, Replacement Worse
Score:
1
Name:
Taylor
Reviewed On:
Color Series Photo Book
Content:
Original book was poor quality with glue on the edges of the cover, photo not centered in the circle even though centered on preview, and not cut correctly on edges. Was sent a replacement book that has the same cover, but photos are not mine. Photo book was a gift for a child and replacement had inappropriate nude photos.
Title:
Not worth the Money
Score:
1
Name:
Olivia K.
Content:
The wedding Album did not turn out the way we both hoped to, the pages are so delicate that you have to be so careful turning, and when I complained to customer service of how unhappy I was and how much money I spent on it, they were only willing to offer 50% off , when the book is completely distorted. Not happy at all.
Title:
Dull, dark, lackluster - not
Score:
1
Name:
Erica M.
Reviewed On:
Lustre Photo Prints
Content:
Dull, dark, lackluster - not impressed with these
Title:
Meh
Score:
2
Name:
morrowmallory17 g.
Reviewed On:
Softcover Photo Book
Content:
Material different than expected.
Title:
Poor color quality
Score:
2
Name:
design h.
Reviewed On:
Bold Holiday Card
Content:
The color was off in the photo. Everyone looked sunburned/dark pink. It didn’t look like that in the proof on the computer. I didn’t send the card out. Very disappointed
Title:
Poor Quality Printing
Score:
1
Name:
Chelsea G.
Reviewed On:
Baby Board Book
Content:
I followed the specified instructions for bleed and file resolution, but unfortunately my project was cropped much smaller and looked pixelated. The price point for these products is premium and the print quality did not match for my book.
Title:
Disappointing Quality
Score:
3
Name:
A. Z.
Reviewed On:
Hardcover Photo Book
Content:
I purchased two photo books to showcase our wedding photos to gift to both our parents. I was exciting to receive the photos but unfortunately was tremendously disappointed in the quality. Foremost, the cover page featured a very flimsy, thin paper with grainy printing. Beyond disappointing but I figured the photo book itself would be stellar. Again, disappointing. The paper itself is thin, flimsy material. The printing is no better. Each photo appears grainy. I know the resolution of the photo is not the issue because I printed these same photos at CVS and achieved great results. Overall, very disappointed in the quality and wish I had not ordered. Do your research and choose wisely.
Title:
Defective book
Score:
1
Name:
RKS
Reviewed On:
Baby Board Book
Content:
I’m extremely dissatisfied with this product. I bought this as a gift to my daughter for Santa to give to her at a Christmas party. Paid an extra $16 for shipping so it can be delivered on time and I got a completely defective book! One of the pages is all crinkled and the front and back of the book doesn’t close. It stays standing up. I had to convince my husband to buy from this website because the reviews were good and I received a terrible product. $70 on a baby board book that looks like trash. Extremely disappointed. I have been emailing them and no one has reached back to me. DO NOT BUY!!!!!
Title:
Poor print quality, great setting
Score:
3
Name:
CASEY K.
Reviewed On:
Pressed Glass Photo Ornament
Content:
I’m a long time user of artifact uprising for all my photobooks and I love the idea of these ornaments. I was disappointed in the print quality on this one sadly. It isn’t saturated enough and poorly cut to fit the setting (the registration lines are still visible).
Title:
Disappointed
Score:
3
Name:
Julie J.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Pretty ornament but the quality was not what I expected. I could have made the same thing myself. The frame itself was poorly made. And the picture was printed on flimsy cardboard. I guess my expectations were too high. I usually go to AU for items you can’t find elsewhere.
Title:
Very poor quality
Score:
1
Name:
Ameena A.
Reviewed On:
Everyday Photo Prints
Content:
Paper was thick and didn’t feel like photo paper at all. The quality of the colour and print felt like it had been done with a home printer - for the cost it’s not worth it.
Title:
Poor Printing Quaility
Score:
1
Name:
Lydia S.
Reviewed On:
Everyday Photo Prints
Content:
I am very dissatisfied with my order. I spent so much money on my wedding photos. The colors are murky dark and the details are gone. I spent hours editing them as suggested for the matte paper ( making them lighter and turning down computer brightness). I am very disappointed and have not heard back from customer service regarding my issues. The prints did not turnout as advertised. I am really hoping for a refund at this point since they are unusable as gifts and for personal use and it has been so disappointing.
Title:
Really poor quality, would not recommend.
Score:
1
Name:
Mary B.
Reviewed On:
Photo Block & Prints
Content:
The photos came out grainy and dull. The walnut holder was unfinished and poorly sanded on the ends. It was so disappointing, and since it arrived soon before Mother's Day, I wasn't able to order a better version in time to give it to my mom.
Title:
Book came dented
Score:
2
Name:
Isabel C.
Reviewed On:
Baby Board Book
Content:
My book arrived dented in multiple spots because it wasn’t shipped in proper packaging - surprising to see something like this shipped without a box. Super disappointing after putting so much time into it and the cost of the item
Title:
Worst customer service
Score:
1
Name:
Anastasia B.
Reviewed On:
Modern Wall Calendar
Content:
One of the worst creator experiences I've encountered. After spending hours building two custom calendars, I was told I could not upgrade them from refills to the full calendar and that that I needed to start over. This was after it took over a week and 3 messages to hear back from customer service. Artifact has beautiful products, but the customer experience is terrible.
Title:
Highly disappointed
Score:
1
Name:
Megan
Reviewed On:
Everyday Photo Prints
Content:
I was really excited for the "everyday print set" but the print quality is awful! It looks highly pixelated, despite the photos being very high resolution and professionally taken. The photos were shipped in a flimsy paper envelope and several of the photos have damaged corners, negating the entire purpose of buying these with the border and on double thick paper. I had intended to give these as gifts, but I'm too embarrassed to give such poor quality photos! The thickness of the paper itself is really nice, though.
Title:
Very poor printing quality
Score:
1
Name:
Jennie L.
Reviewed On:
Softcover Photo Book
Content:
I spent a lot of time organizing a (small) book for my daughter and thought that I was splurging on better quality than the more commercial websites, but I was very disappointed with what arrived. The printing quality of the photos is very poor. The images are faded and lots of them have streaks through them — one even has my daughter’s eye gouged out (things that should have been caught by quality control). The paper thickness is nice but it is not photo grade paper and has the appearance of a home printer.
Title:
Terrible
Score:
1
Name:
Anna K.
Content:
Very excited and then very disappointed. The first album arrived with a wrinkle under the fabric cover, a scratch on the cover and the text inside was not formatted the way I had formatted and saved it in my project. I received the wrong box as well. They remade it and the new album arrived with a tear on the inside cover and the pages were not lay flat as ordered. I still received the wrong box. I ended up getting only half my money back and went a different route. They continue to send emails wanting me to rate them, so here ya go!
Title:
Buy from somewhere else, feels and looks cheap!
Score:
2
Name:
alana p.
Reviewed On:
Hardcover Photo Book
Content:
Quality was not what I expected for the ridiculously high price- it was a maybe $40 value but triple the cost. AU used to be top notch when I purchased items in the past, now just feeling disappointed as the expensive book felt cheap and low quality. Bummed and won’t be buying again.
Title:
disappointed
Score:
1
Name:
Nicole N.
Reviewed On:
Layflat Photo Album
Content:
Not the quality I thought for the price. The cover writing is extremely messy. The print quality also is not very clear and I used professional pictures.
Title:
Poor quality
Score:
1
Name:
Sydney B.
Reviewed On:
Wedding Layflat Photo Album
Content:
I really unfortunate issues with the quality of the albums I ordered. The first one that had a stain on the white cover and then the second one I had the pages had scratches in it super unfortunate due to the price that you pay.
Title:
Disappointing quality for price
Score:
2
Name:
Caitlyn
Reviewed On:
Custom Photo Calendar
Content:
I was very disappointed in my calendar after receiving it. The pictures were not great quality and some were very grainy (it gave me no warning that resolution would not be high enough). My wood also has a blue-ish streak on the left side. I would have been better off making this myself for less and better quality.
Title:
Very poor quality
Score:
1
Name:
Charlotte W.
Reviewed On:
Modern Wall Tile
Content:
Very poor quality
Title:
Poor Quality
Score:
1
Name:
Braeden W.
Reviewed On:
Wedding Layflat Photo Album
Content:
Really disappointing. Poor quality of printing. I ordered the layflat wedding album as a gift for my partner for the holidays and now the quality is so bad I spent time with customer service explaining it. They are sending a new copy so we will see if its better.
Title:
Disappointment
Score:
1
Name:
Sarah B.
Content:
Using the artifact website was extremely frustrating and no one from the support team could help. The website needs major bug fixes in order to work properly. Super disappointing experience.
Title:
Poor Print Quality
Score:
1
Name:
Lauren L.
Reviewed On:
Design Your Own Flat Cards
Content:
Uploaded the images according to website, a 300 dpi jpg, it would not let me upload a pdf, and text was pixelated
Title:
Disappointing
Score:
1
Name:
Keelan G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I ordered a Photo-Wrapped Hardcover Book with high hopes but found that the quality is not worth the cost. The photos printed darker than they had shown on my computer and the "texture" of the hardcover is underwhelming. There are also limited options for customizing layouts and getting the exact look you want. I would have expected to pay half the price for what I ended up getting. I much prefer the books I've ordered from other companies, and won't be recommending this one.
Title:
Poor quality printing and shipping
Score:
3
Name:
debbie.bong g.
Reviewed On:
Baby Board Book
Content:
Really disappointed to receive a board book that was dented with a white mark on several pages inside the book.
Title:
Subpar Quality
Score:
2
Name:
Kelsey M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
First time using AU, I understand the workflow they've created and how efficient it is, but I do think some of the colour balance was poor throughout the book, very heavy shadows. The printing on the cover was cute but the binding was poor and the book came damaged. The packaging for shipping wasn't very effective. Envelope came ripped and fluff was flying everywhere and the front cover was smashed up. I'd also like an option for a coloured endsheet.
Title:
Mediocre printing
Score:
3
Name:
Kira P.
Reviewed On:
Softcover Photo Book
Content:
Not the quality I expected.
Title:
TERRIBLE customer service
Score:
1
Name:
Tony A.
Content:
Awful customer service. No telephone number. Terrible email support that does not respond quickly. They respond when they feel like it and they do not provide answers. Quality is nice, but the service is terrible and the price is high. One and done. Never using AU again.
Title:
Cheap
Score:
2
Name:
Abhirame H.
Reviewed On:
Gallery Frames
Content:
The frame feels really cheap and not up to the quality that Artifact Uprising is known for.
Title:
DISAPPOINTING
Score:
2
Name:
Anna M.
Reviewed On:
Everyday Photo Book
Content:
For a product that cost over a hundred dollars, the quality was astoundingly poor...
Title:
Disappointing
Score:
2
Name:
Nathaniel L.
Reviewed On:
Hardcover Photo Book
Content:
This hardcover photo book did not match the quality of the one I ordered in 2019. Pages are see-through, so where different photo sizes are used on consecutive pages the larger ones bleed through. The print quality in several photos is noticeably poor, with muddy darks and digital compression (despite high resolution photos being uploaded).
Title:
Horrible Service. Very Disappointed.
Score:
1
Name:
nicole f.
Content:
The wood calendar stand was so poorly made I could not gift it as planned. The edges were not sanded and were splintering. The piece of wood was warped and bowed in the centre. The pine looked cheap and unfinished. From the pictures online I was expecting a lovely light wood with a Scandinavian/ Japanese aesthetic. In person it looked closer to cheap Ikea or art store balsa wood. The custom service experience was equally as bad. To get the calendar replaced dragged on over a week. Instead of rectifying the problem immediately I found myself having to send several emails to follow up only to run out of time before christmas. In the end I purchased a similar product from another brand. I cannot recommend Artifact Uprising to anyone.
Title:
Disappointing photo quality in books
Score:
3
Name:
Taryn W.
Content:
Loved the design of the book, but the photos don't print well and makes this seem low quality.
Title:
Disappointing photo quality in books
Score:
3
Name:
Taryn W.
Reviewed On:
Hardcover Annual Photo Book
Content:
Loved the design of the book, but the photos don't print well and makes this seem low quality.
Title:
Okay, I guess
Score:
2
Name:
Karlyn L.
Reviewed On:
Custom Photo Calendar
Content:
Quality of pictures was poor, the prints had a horrible smell.
Title:
COLORS WERE COMPLETELY WRONG
Score:
1
Name:
Kenzie P.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The product I ordered was awful, the colors in the photos that were printed in the book had a consistent green shade across all the photos. They looked nothing like the colors of the original photos that I uploaded. I am so disappointed, I chose Artifact Uprising because I thought they would be a quality product but it was not at all. Low quality printing.
Title:
Alright Book
Score:
3
Name:
vickivo11@yahoo.com v.
Content:
I wasn’t impressed by the quality of my photo book. The photos weren’t as vibrant as their digital pictures and there were lines through all of the prints (I assume from the print process) in my book. From far away, it looks great...but I’m not viewing this small book from far away.
Title:
Alright Book
Score:
3
Name:
Vickivo11@Yahoo.Com V.
Reviewed On:
Softcover Photo Book
Content:
I wasn’t impressed by the quality of my photo book. The photos weren’t as vibrant as their digital pictures and there were lines through all of the prints (I assume from the print process) in my book. From far away, it looks great...but I’m not viewing this small book from far away.
Title:
Poor Quality
Score:
1
Name:
Brandi S.
Content:
I was so excited about these but when they arrived the white border around the image was totally uneven. I reached out to Artifact for a replacement and the second set of cards also arrived with uneven & oddly cut borders. There doesn't seem to be any quality control checks in place and I'm very disappointed in the quality for the price.
Title:
Poor quality wood
Score:
1
Name:
Jackie
Content:
I’m purchased this as gift for the holidays unfortunately I was sent a damaged wood holder that wasn’t birch in color more like black/gray and was chipped out on the clip piece. After contacting customer service they quickly sent me a new on expedited but that one can damaged and the wood was all splintered and and had dings in it. So Much for a Xmas gift on time. Do not purchase this item it is such cheep quality. Upgrade to the walnut if you want something worthy of giving. So bummed about this purchase.
Title:
Damaged product
Score:
2
Name:
Frankie R.
Reviewed On:
Large Format Prints
Content:
Damaged product
Title:
Not impressed by this product
Score:
1
Name:
Michelle L.
Content:
Very cheap, good paint was chipping off and overall low quality item. Also, returns are quite difficult as it took 5 emails to the company to get the info on how to return it and then you pay for shipping yourself to return the item. Would not recommend.
Title:
Late and Poor Quality
Score:
1
Name:
Nicole S.
Reviewed On:
Hardcover Photo Book
Content:
I am sorry to say but Artifact Uprising was truly disappointing this year. I have used them for the past two years and this year they not only delivered my order 2 weeks late the quality was not there. Their cancelation policy is 50% which is unfair because they were late with the order. A truly disappointing experience and my family did not receive their gifts and now I have to pay to mail them.
Title:
Extremely disappointed. After the first
Score:
1
Name:
Iva K.
Reviewed On:
Softcover Photo Book
Content:
Extremely disappointed. After the first book came damaged I got a replacement that was in even worse condition. I already spent hours preparing the next photo book that now won’t see the light of day since I’m not willing to pay $60 for a damaged final product.
Title:
Poor quality
Score:
1
Name:
Emma D.
Reviewed On:
Design Your Own Folded Thank You Card
Content:
Hello, I am really disappointed with the thank you cards that we recently ordered. There is a white bar to the side of the image that should not be there, the image is printed dark than it should be and the image shows up pixilated in the print. All of this said we would like to be reimbursed for this as we will have to reprint these cards elsewhere. I am starting a chat with customer service and hope that this can be resolved.
Title:
Book binding was warping and coming off
Score:
2
Name:
Campbell B.
Content:
Images looked great, but the book looked cheap and the cover was coming unglued from the book. Ripples were very apparent in the binding cover… looked cheap and poorly made. I took a video and photo of it and have been meaning to reach out to ask for a refund or another book that is not coming apart.
Title:
Photo quality was poor
Score:
2
Name:
Amanda D.
Reviewed On:
Hardcover Photo Book
Content:
Photo quality was poor
Title:
Damage and low quality
Score:
1
Name:
barquerov.fa g.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Quality of colors on the picture is very low
Title:
not impressed for the cost
Score:
1
Name:
Hannah J.
Reviewed On:
Wedding Guest Book
Content:
poor quality photos linen binding arrived wrinkled
Title:
Poor Quality Print and Mistake
Score:
2
Name:
alyssahechavarria g.
Reviewed On:
Modern Birth Announcement
Content:
Print quality was on the lower end. Paper was nice. Biggest problem was instead of inch marks their system replaced it with a box symbol so they were unusable. Had to get the shipping but got a refund. Won’t be using again.
Title:
Quality is not the best
Score:
2
Name:
Kate
Reviewed On:
Custom Photo Calendar
Content:
Ordered as a Christmas gift for my friend and was really disappointed by the quality of the product. Clipboard has a huge hole and wasn’t even polished properly. Colors of the prints look completely different from the original ones, plus they all look blurry although the quality of the photos was good. Additionally, the metal bracket wasn't even fastened straight. I had the feeling it was done by child. I’m sure for this amount of money you can find better quality gifts.
Title:
Failed to deliver by promised date
Score:
1
Name:
Howard K.
Reviewed On:
Hardcover Photo Book
Content:
Artifact Uprising had one of those “order now to receive by Christmas” promotions, and I ordered a day before the deadline. The product delivered a few days after Christmas. Then the customer service rep tried to gaslight me into thinking it was my own fault for procrastinating. This company fails to deliver on their promises and then has terrible customer service. Do yourself a favor and choose another company.
Title:
Terrible Experience - Not worth it no matter the quality
Score:
1
Name:
Alison
Content:
I typically never post reviews but this experience has been so terrible, I feel obligated to post this. I used the design services which was great. I put in my order on Dec 6. I waited the production +shipping time before following up for an update. They said there was an issue with my order and it didn't go through. They put in a second order on Jan 10. I wait the production time and follow up for an update. I see on my account that they put in YET ANOTHER reorder. In summary, it's been 2 full months where I've received 0 updates on the status of my order and have had to follow up with them multiple times. I haven't received any refunds. They only thing they did was upgrade to rush shipping...but they haven't even made my order so there's no item to rush ship. If there's any other company that does this service, I would recommend them. These albums aren't cheap and I would have expected much better service for the price.
Title:
Photos are all blurry - unacceptable for the cost.
Score:
1
Name:
Ashley T.
Reviewed On:
Wedding Layflat Photo Album
Content:
Majority of photos came out blurry and they were professionally done photos. Really disappointed.
Title:
Really bad experience
Score:
1
Name:
The B.
Reviewed On:
Classic Corners Holiday Card
Content:
Generally terrible experience, picture was off center and very dark despite high quality image provided.
Title:
Not worth the cost
Score:
2
Name:
Beth L.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
The printed photo had low quality paper and the frame itself is cute but could be 1/3 the price, looks like something from target or the dollar store
Title:
Product felt unfinished
Score:
1
Name:
karsen e.
Content:
The pocket for the photo was extremely large and even with a 5 pack of photos, they did not stay in place. I had to wedge a piece of cardboard to secure the photos from falling out. There was also no glass or acrylic covering for the photos, so it felt like an unfinished ornament. Not worth the price and would not buy again, very disappointed with this.
Title:
Product felt unfinished
Score:
1
Name:
karsen e.
Content:
The pocket for the photo was extremely large and even with a 5 pack of photos, they did not stay in place. I had to wedge a piece of cardboard to secure the photos from falling out. There was also no glass or acrylic covering for the photos, so it felt like an unfinished ornament. Not worth the price and would not buy again, very disappointed with this.
Title:
Disappointed
Score:
1
Name:
kunal.r.anand@gmail.com k.
Reviewed On:
Hardcover Travel Photo Book
Content:
The paper cover was incorrectly folded and all the high-resolution photos came out blurry. Extremely disappointed. I used the website contact form to inquire about a refund and nobody contacted me back.
Title:
Terrible. They sent me 50
Score:
1
Name:
patrickccannon g.
Reviewed On:
Brass & Wood Display Box
Content:
Terrible. They sent me 50 blank photos twice and a damaged photo box. They didn’t bother contacting me to tell me if my order was submitted incorrectly. Then they offers to fix it, and repeated the same mistake. I think it must be AI filling the orders incorrectly.
Title:
Poor finishing quality
Score:
2
Name:
Kim C.
Content:
Ordered a nice photo book but the paper edges were poorly finished after the cuts. Rough and not as nicely presented as expected.
Title:
Poor finishing quality
Score:
2
Name:
Kim C.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Ordered a nice photo book but the paper edges were poorly finished after the cuts. Rough and not as nicely presented as expected.
Title:
Wasted $100
Score:
2
Name:
Seth D.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The print quality was passable at best. However, on the last page, I had included, not a photograph, but a scanned image of an autograph with a white background. Somehow there was included a thin black rectangular outline around the image that was nowhere present in the original file I used for the image, nor was such an outline present in the online preview of the expected result. This was something I was extremely disappointed with and it rendered the result entirely unpresentable. This was originally a gift for someone, and I will now have to look elsewhere for service. An absolute waste of $100.
Title:
Calendar
Score:
1
Name:
Tatjana S.
Reviewed On:
Custom Photo Calendar
Content:
Disappointed. Bad quality pictures and terrible costumer service.
Title:
So disappointed
Score:
1
Name:
Miha P.
Content:
I am a photographer and ordered a calendar in hopes of being able to send it to my clients as a promo. I just received it and it is very bad quality. The wood board feels like it is cheap wood from Home Depot. It is not cut straight, it has dings and dirt on it.. The quality of the photos is also bad and they are printed dark and red. It's too bad! I don't see a way to post photos to show how bad this product is..
Title:
Failed to deliver
Score:
1
Name:
Larkin V.
Reviewed On:
E-Gift Card
Content:
$50 gift card arrived. I asked them to check on this and they said they resent it (by email. ) I asked my son he initially said he got it but then it turned out that was a different gift card from a different company. I’m very disappointed with this transaction. Would appreciate the delivery of the gift card or a refund.
Title:
Unhappy with recent order
Score:
1
Name:
Netiti M.
Reviewed On:
Large Format Prints
Content:
The art was printed on flimsy paper where the packaging tape torn the art. The last project was done on thick quality paper. So I am not understanding why this was printed poorly. Also, no one followed up on my compliant. Very disappointing, since this art was for a client.
Title:
Not worth the money
Score:
2
Name:
Stephanie G.
Reviewed On:
Everyday Photo Book
Content:
I wanted to print a nice photobook from my wedding pictures. The built is nice, even if some of the caracters are not supported (I'm french). However, the quality of the print is bad. I can achieve the same look with my basic inkjet color printer. This is not worth the $$$.
Title:
never again
Score:
1
Name:
juliaacaruso g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I would give 0 stars if I could. The book arrived over a month late, after I paid for expedited shipping, only to open in and all the pages literally fall right out
Title:
Poor quality
Score:
1
Name:
Danny C.
Content:
Bad picture quality (software also didn’t indicate issues with resolution of photos) and very disappointed in final product for the $300 price tag. Going back to Shutterfly next year for my annual photo album- better quality and prices.
Title:
Phot book
Score:
3
Name:
Kaitlyn R.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
High hopes and great at first but within a few minutes the top of the cover ripped. And it’s been a few weeks now and the cover has completely warped. It’s bent upwards and doesn’t sit flat. It’s a real shame because we spent so much money on this book.
Title:
Poor cropping
Score:
1
Name:
jsarkinen g.
Reviewed On:
Custom Photo Calendar
Content:
Was so excited to buy this for a gift as I kept hearing amazing things about your brand from friends but when my calendars arrived many of the pictures were cropped with heads cut off. They were not at all how I submitted them. Super disappointed.
Title:
Supply Chain Headache + Product Mismatch
Score:
2
Name:
Blythe F.
Reviewed On:
Modern Lines Holiday Card
Content:
Took almost a month to get to me and then didn't really match what I thought I'd ordered. Won't use AU again for holiday cards.
Title:
Disappointing quality
Score:
3
Name:
Lindsey U.
Reviewed On:
Hardcover Photo Book
Content:
I don’t feel like the quality of these books has really gone down - the text printing wasn’t crisp at all for the second straight book. I love the Artifact Uprising aesthetic but between the decrease in quality and the cumbersome/slow photo book UI, I think this is sadly the last photo book I’ll do with AU!
Title:
Disappointed
Score:
2
Name:
Jessica
Reviewed On:
Everyday Photo Book
Content:
Received my photo book today and I was disappointed with the final product. The photos were dull looking and off centered. More than half of the photos in the book were not centered which bothered me. The picture quality was not great either. I printed out the same proposal pictures and the quality of the print was very different from the quality of the book prints. Again, the book prints were full, blurry and had odd smudging in some of the pictures. The pictures I uploaded were clear and not blurry so I’m bothered by that. I was planning to use this album as my wedding guest book for my wedding in January, but now I think I’m going to use something else.
Title:
Damaged followed by late order
Score:
1
Name:
Erica A.
Content:
I ordered close to 2000 worth of albums from your company- given the price charged, I would expect the quality to be impeccable. Over thanksgiving I placed an order that arrived in early December with pages glued together, creases on the paper, and all together an embarrassing quality album that I could not gift to family. I contacted customer service immediately, and was told that they would expedite creating a new album and ship it, and I would receive it in time for Christmas. It is already Dec 25 and I emailed 2 days ago, without a response. The album is still not here, so the carefully crafted gift I had created for my family was not available due to multiple errors on the part of artifact uprising. For the cost of your items, the quality and customer service is really unforgivable in my opinion.
Title:
Disappointing
Score:
2
Name:
Jordan C.
Reviewed On:
Color Series Photo Book
Content:
I’ve ordered from here before and loved what I received. However, this product I was disappointed with the quality. The gold foil letters on the front weren’t fully intact and scuffed away. The photos didn’t look great on the paper and the book itself was thin and poorly made. I expected more 😔
Title:
Trash
Score:
1
Name:
Dissapointed G.
Content:
It's a poorly made plywood box with a metal frame glued to the front. No glass on the front and the space for the display photo is too large so the photo just kind of awkwardly sits at an angle and looks awful. I cannot believe I paid over $50 for this thing (+ an exorbitant expedited shipping fee to get it before a holiday). A normal frame would look way better and it's not exactly difficult to change out photos in a normal frame. GARBAGE. DO NOT BUY!
Title:
Not worth the cost
Score:
1
Name:
Elizabeth G.
Reviewed On:
Wedding Layflat Photo Album
Content:
The cover was beautiful; however, page quality is poor. Used the superfine pages and would not recommend at all, our super high resolution photos from our photographer looked terrible printed on these pages. Also, our large dark black and white photos printed terribly! One of our favorite wedding photos is a close up detail of my husband's cufflinks but printed out the page is entirely black. Details of the photo are unrecognizable! Extremely disappointed with the quality. Would not recommend given the cost.
Title:
Underwhelming - Poor printing quality
Score:
2
Name:
Lauren
Reviewed On:
Color Series Photo Book
Content:
Print quality looks like it is from an at-home printer that was low on certain colors, printed on Staples printer paper. Color balance is off. Some photos are pixilated. The front cut-out looks like it was popped out with the edges remaining behind. It will feel very flimsy unless you add lots of pages. Best parts are the waxy cover material and it's a nicely bound book. I created mine with my newborn's photos and I was hoping to have a consistent album format for as she grows. Next one I won't put so much effort, thought and time into the book because now I know it's just an album to keep memories for myself. Not a showcase piece or something I'd consider giving as a gift. I'd expect better from a printing company but truthfully I haven't found any other options at this price point that has nice layouts and products. I'll order again but will temper my expectations.
Title:
Underwhelming
Score:
2
Name:
The C.
Content:
Poor quality for the price tag
Title:
Crushed. Bad packaging.
Score:
1
Name:
Megan G.
Reviewed On:
Large Format Prints
Content:
Print was packaged poorly and arrived completely crushed. Not good quality for the high price. They did give me a full refund when I requested.
Title:
Unhappy repeat customer
Score:
1
Name:
Linda C.
Reviewed On:
Someone to Meet Birth Announcement
Content:
I’m dissatisfied with the baby birth announcement cards that I purchased. The photo is cropped and the printing colors are off. I won’t be sending these out. I usually love artifact uprising but the quality just isn’t there
Title:
Not worth the money
Score:
2
Name:
Hailey P.
Content:
Production was quick but they ship with FedEx, which took two weeks for them to deliver it. We got it one week before our wedding, and the quality was not what I expected. We uploaded professional photos and they printed so grainy and poor quality in the photo album. It could have been the paper choice, but that’s what they recommended for writing in a guest book. The cover felt thin and cheap and was kind of sticky, but wasn’t adhered properly to the spine of the book. For the amount you pay for this product, absolutely does not live up to the quality you’d expect.
Title:
Disappointing
Score:
3
Name:
Dina H.
Content:
I was disappointed that there was zero editing on your end. I reached out via email several times during construction and got zero response. As a result, a few pages had pictures with heads cut off. For a nearly $200 project, this is unacceptable. This does not set your company apart and there are competitiors that actual make sure this doesn’t hpppen.
Title:
Poor quality board pages
Score:
1
Name:
Elizabeth S.
Reviewed On:
Baby Board Book
Content:
This book is very cute and feels like a Lovevery book, but the quality for the price is extremely poor and not what I would have expected from the brand. All of the pages arrived looking split like this. The book arrived the day I was gifting it so I couldn’t return but it’s disappointing that for $40 I know it’ll fall apart with normal toddler use.
Title:
The print quality is disapointing
Score:
1
Name:
cathykam2006 g.
Reviewed On:
Everyday Photo Book
Content:
The print quality is mediocre.
Title:
Pictures came out really dark
Score:
2
Name:
aslaugtorfadottir g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The cover is lovely but the pictures came out really dark inside the book and the layout isn't as nice as we expected. I don't think we'll be looking through it much again. Very disappointing.
Title:
I was honestly disappointed by
Score:
2
Name:
nickjulianahome g.
Content:
I was honestly disappointed by the quality given how expensive these were. The gold ink of “Hers” is messed up and hard to read, making it look like “Hin. ” I wasn’t going to review, but then I saw that the production sticker on the back left a rectangle of residue. Just overall lacking in quality and not worth it. You’re better off getting small notebooks from Target.
Title:
Photos way too dark.
Score:
1
Name:
Allison R.
Reviewed On:
Merry Script Holiday Card
Content:
Terrible. I spent $100 on cards that I couldn’t even send because the photos printed so dark, you couldn’t really see the people in them. I tried emailing customer service and never got a reply back. Will stick to other printing services going forward. Total waste of money this year
Title:
Low Quality
Score:
2
Name:
Kyra W.
Reviewed On:
Everyday Photo Prints
Content:
Print quality was bad. Images were streaky and colors were different than shown online.
Title:
Very disappointing
Score:
2
Name:
Gillian m.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I bought this at full price and it is absolutely not worth it. It is poorly binded, the photos are dull in color, and the paper is thin and flimsy. It does not have any sort of elegant feel that you would expect for the price.
Title:
Low quality photos for expensive price
Score:
1
Name:
Jackie G.
Reviewed On:
Everyday Photo Book
Content:
Really disappointed. Photo quality is not the best and it looks like something printed off of CVS or Walgreens. I'm honestly disappointed considering it costs over $100 for low quality photos. I utilized a combination of iPhone photos and my Sony Alpha 6000 photos and it came out really dark and lacking sharpness. I even used the editing tool to brighten some of the photos and it still does not look good. I selected glossy at the start of the project but was delivered matte pages. I would consider looking elsewhere.
Title:
Disappointing Experience With Print Quality
Score:
1
Name:
Amy
Reviewed On:
Lustre Photo Prints
Content:
We’ve ordered from Artifact Uprising before with great results, which makes this experience especially disappointing. The prints from this order look as though a heavy filter was applied—colors are dull and heavily desaturated, with dark halos around mouths and faces that are not present in the original images. In addition, the images appear out of focus, which is not an issue in the original files we submitted. Overall color accuracy and sharpness are poor, and the paper and print quality feel cheap compared to previous orders. At this price point, this level of quality is unacceptable. Unfortunately, we are very unhappy with the prints and won’t be able to use them. Customer service has refused to refund our order, stating that the prints meet their quality standards, which has been extremely frustrating.
Title:
Poor quality
Score:
1
Name:
Haniya T.
Reviewed On:
Hardcover Photo Book
Content:
Really poor quality production. I would not order from Artifact Uprising again. The print quality is poor, colors are off, and foil looks bad. Too pricey for what it is. Especially if you want to have a nice family keepsake this is not it!
Title:
Horrible customer service
Score:
1
Name:
Amy D.
Reviewed On:
Hardcover Photo Book
Content:
I was disappointed that there was a printing error and no offer to reprint or make amends.
Title:
Very disappointing. The photo book
Score:
1
Name:
lilia.buciuceanu g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Very disappointing. The photo book quality is extremely poor. The pictures are dark and heavily pixelated, even though the original photos were clear and high quality. The printing does not accurately reproduce the images, and the overall result looks cheap and unprofessional. This was a waste of money, and I would not recommend this product to anyone expecting decent photo quality.
Title:
Cheap, flimsy, not what I
Score:
1
Name:
Michelle J.
Reviewed On:
Color Series Photo Book
Content:
Cheap, flimsy, not what I expected at all
Title:
Poor quality
Score:
2
Name:
argerievillalobos@gmail.com a.
Content:
I was disappointed with my calendars. I bought two. The photo quality was low and one of them has smudges in the ink in the numbers
Title:
Disappointed with this product but still love Artifact Uprising.
Score:
2
Name:
Homer M.
Reviewed On:
Modern Metal Frames
Content:
I was a bit disappointed with the quality of the photo. It was pixelated. From my experience in the past, ordering at Artifact Uprising, I usually get notified if the quality is not good. Additionally, I should have read the description of the frame; It was very flimsy and not the quality I expected.
Title:
Poor outcome
Score:
2
Name:
mawsampson g.
Reviewed On:
Signature Layflat Photo Album
Content:
Exterior was nice, however interior prints were very poor quality. We paid for the “best” of everything and the final product was a huge disappointment
Title:
Wedding guest book
Score:
2
Name:
Chelsea G.
Reviewed On:
Wedding Guest Book
Content:
The images printed very dark and grainy. Expected higher quality based on the price. Disappointing.
Title:
Really disappointed in ink/printing
Score:
1
Name:
13kruen
Reviewed On:
Layflat Photo Album
Content:
I was so excited to receive my wedding album. I opened it up and immediately noticed the ink/printing looked awful, Th pictures look grainy or blurry like the printing wasn't aligned. I know this was not a image size/quality issue as I used what came directly from my photographer. Paying $500 for this is super upsetting - I wouldn't even pay $100 for this cheap looking mess, I feel ripped off.
Title:
Extremely overpriced
Score:
2
Name:
Yuliya O.
Content:
The price for the album should have been 75% of what I actually paid for. The album layouts have almost no customization and most of the layouts are way smaller than the actual page. Very disappointed
Title:
Disappointing
Score:
1
Name:
Kelsey S.
Reviewed On:
Color Series Photo Book
Content:
I splurged on the Color Series Photo Book from Artifact Uprising because usually AU quality is much higher than other printing services. I was really disappointed in the subdued color and quality of the photos as they appear in the book, and the gold foil lettering on the cover had partially peeled off before I received the book. I was going to order two more for grandparent Christmas gifts, but it came out so poorly and I spent nearly $100, I figured I'll go with a cheaper photo book vendor.
Title:
Not happy. Poor print quality.
Score:
1
Name:
Meredith M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Was not thrilled with the quality of this book. Images printed dark, colors were muddy. This is my third book I printed with Artifact and I was disappointed. Sad I cant expect consistency with this company.
Title:
Chipped
Score:
1
Name:
Cassandra U.
Reviewed On:
Walnut Album Box
Content:
This box was not worth the cost. It was chipped and it is a poor quality finish. I wish I had not purchased this. I want to return it.
Title:
Disappointed
Score:
3
Name:
M W.
Reviewed On:
Layflat Photo Album
Content:
The lustre coating didnt look great for my books purpose (genealogy), look liked a sort of rainbow oil slick coating over antique photos, and the text printed on the thick lay flat looked WAY worse than on normal thickness paper. It was blurry and faint in areas of thin font. Hard to read. The premium I paid for the lay flat book I regret. All I wanted was the fold foil stamped text on the plain fabric cover (no paper sleeve), which is only an option on lay flat. I’m not sure why thats not an option for the normal paper books as a separate upgrade. They both have the same cover materials. Pics are too small on the 8” book, which I had concern before ordering, but to upgrade to a 10” cost so much more money (+$100 to $200 I think) I took the risk, and I regret it. Wish I could have gotten swatches before hand to review before ordering, especially for an oder like mine which was over $1000. Also, to change the album from 8” to 10” requires re-tweaking every single pic which would have taken hours for my 70+ page book. I dont get this either as the proportions and layouts are the same, thats a software feature that must be addressed. You should be able to build your book, then change the options later (like kind of book, lay flat or normal, size of book, etc) and if the proportions stay the same (8” square to 10” to 12”) there should be no need to adjust anything. If I could do it again, I’d do the normal book (NOT lay flat) at 10” and try the superfine coating and not lustre. Then try to find somewhere else to gold stamp the cover. Would have saved me hundreds of dollars and the quality would have been better. So….I paid a premium for poorer quality.
Title:
Poor quality
Score:
2
Name:
Hanna H.
Reviewed On:
Large Format Prints
Content:
Was surprised by how grainy the large format prints were
Title:
I can get a better frame at Walmart for $8
Score:
1
Name:
Colby S.
Reviewed On:
Gallery Frames
Content:
The frames were not well mitered so the corners didn’t line up. Some of the gaps were filled with poorly matching wood putty that was still tacky. Other gaps were just left open. The wood was supposed to be walnut, but it was clearly just a cheap, soft wood stained with a walnut finish. This was overall disappointing. The customer service was fast and completely refunded the cost, but don’t waste your time on this sham of a product without a hint of quality control.
Title:
Bad service.
Score:
1
Name:
Bryna w.
Reviewed On:
Baby Board Book
Content:
No way to contact a representative for help. This is terrible. I’ve been trying for 3 days. No results.
Title:
Disappointed
Score:
1
Name:
Rudy D.
Reviewed On:
Large Format Prints
Content:
Material is so thin for the price. I had to redo it and print it myself on a nicer, thicker cardstock. This was a gift for someone and I'm literally embarrassed to give it. I'm very disappointed.
Title:
Three star review for the
Score:
3
Name:
Uzma W.
Reviewed On:
Hardcover Photo Book
Content:
Three star review for the fuzziness of the images. I uploaded high resolution files that appear quite crisp on my monitor. in print, they are muddy, looking like a 150 dpi image. We re-printed and that wasn't any better. Haven't had this problem with other AU products. Everything else about the process was good - software interface, delivery, price, etc.
Title:
It’s ok
Score:
3
Name:
Andy M.
Reviewed On:
Hardcover Photo Book
Content:
The pictures are all very dark, many are badly cropped
Title:
Sadly Disappointed in Quality
Score:
2
Name:
jgbendon g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Unfortunately, the photos are grainy and fuzzy. It’s not a resolution issue, as it’s not pixelated, and even the text I added in their software is fuzzy and blurry. They would only give me a partial refund, and said that the printing quality is what they would expect. However, they were very communicative via email.
Title:
Very low quality. Slow and
Score:
1
Name:
Sholom K.
Content:
Very low quality. Slow and very limited design options.
Title:
Very poor
Score:
1
Name:
jordynmanecke g.
Reviewed On:
Wedding Guest Book
Content:
Very dissatisfied. The printing on the front cover was horrible & I reached out asking for a reprint, I heard back from customer service but was never shipped another book.
Title:
Really pixelated
Score:
1
Name:
Madeline
Reviewed On:
Large Format Prints
Content:
I was not impressed with the quality of the printing. My images were small, 8x10, but came out super pixelated, to the point where I was not able to give these as a gift as I intended. One of them even shipped to me with small black marks right in the middle, left by whatever printer they use. Clearly no one is quality checking before they go out the door. If you're looking for a fine art print and not just a casual novelty item, I would look elsewhere.
Title:
Terrible Quality
Score:
1
Name:
Angela K.
Reviewed On:
Everyday Photo Prints
Content:
Quality of pictures was awful.
Title:
Not recommended
Score:
1
Name:
ma.geragosian g.
Reviewed On:
Everyday Photo Book
Content:
Blurry print. Emailed customer service several times but no response.
Title:
Disappointed
Score:
2
Name:
sambonfante g.
Reviewed On:
Giclée Art Prints
Content:
Poor reproduction quality.
Title:
Not as expected
Score:
2
Name:
Alyssa K.
Content:
The picture quality was good. But the wood came unfinished, and was a gray, ashy color rather than a brown, walnut. The hardware was silver, not brass. The hole that was drilled for the support was peeling and chipping. Very poor quality for the the price.
Title:
Disappointing Picture Quality
Score:
3
Name:
lin.tiffanya g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Found Artifact Uprising after being bombarded by Instagram ads. Reviews on Google seemed to be solid. The book itself is gorgeous, website user interface terrific, but we were incredibly disappointed by the picture quality. We used high-resolution images from our professional photographer, yet some of the pictures appear almost blurry. Pretty disappointing considering the $$$ we paid and time invested to make the book - would 100% recommend looking elsewhere.
Title:
Disappointing quality
Score:
2
Name:
Erin B.
Reviewed On:
Softcover Photo Book
Content:
Creating the photo book was easy; however, I was pretty disappointed in the print quality for the price. The photos appear almost grainy and the paper quality feels like hard card you could print at home.
Title:
Disappointing Product
Score:
1
Name:
asweene12 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
The way the photos were printed made the images look grainy. All photos were taken with a high quality Nikon Camera. The pages also came warped on the edges. Overall really dissatisfied with the quality, especially for a $200+ price point.
Title:
Poor design
Score:
2
Name:
Ashley
Reviewed On:
Legacy Baby Book
Content:
I was so excited for this book as we anticipate our baby’s arrival. But the binder is poorly designed… when in the binder clips, the pages are wider than the binder. So each page sticks out from the binder when it is closed, which doesn’t bode well for protecting these pages and ensuring this book - which should be a keepsake - lasts. I contacted Artifact Uprising and they were quick to send me a replacement, but the issue is the same with the second. It’s a beautiful book, I’m disappointed this is an issue.
Title:
Very poor unsatisfactory
Score:
1
Name:
John K.
Content:
Terrible with 2 photos. First photo was terrible quality. Both only were printed on one of the 10 cards. On 2nd try, photo quality was ok but same problem. Printed on only one of the 10 cards. Asked for refund and got it so that part was good.
Title:
Very poor unsatisfactory
Score:
1
Name:
John K.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
Terrible with 2 photos. First photo was terrible quality. Both only were printed on one of the 10 cards. On 2nd try, photo quality was ok but same problem. Printed on only one of the 10 cards. Asked for refund and got it so that part was good.
Title:
Underwhelming print quality
Score:
2
Name:
sarah t.
Content:
The quality of the images was not very good. The pictures look dull and washed out. I’m not sure if this having to do with the ink/printing capabilities or the paper itself. Perhaps if we had chosen the glossy paper, the pictures would have been more vibrant. It’s very disappointing even how much time I put into my wedding album.
Title:
Books were misprinted TWICE
Score:
1
Name:
Rebekah S.
Reviewed On:
Hardcover Photo Book
Content:
I cannot seem to receive books that look like the ones that I so carefully formatted. I’ve twice now received misprints that remove the crops I put on photos, cut off essential text, move other text to totally different parts of the page… I don’t know why they can’t seem to print the book the way that I submitted it. I submitted a complaint and was sent misprinted books AGAIN after the first complaint. Very disappointed.
Title:
Bad quality
Score:
2
Name:
camilasweeney92 g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The printing paper was very bad quality. Not happy with the product at all
Title:
disappointing
Score:
2
Name:
Nora C.
Reviewed On:
Square Photo Prints
Content:
I feel like I could have printed these on a personal printer for about the same quality. Two stars bc they were free. Would not recommend or order again— honestly kind of a shock how low budget these prints look.
Title:
Disappointing purchase
Score:
1
Name:
Elli M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I unfortunately purchased three of these books as Christmas gifts for my family. They were printed as duplicates (the entire book is printed twice with billing pages in the middle). Not sure how this passed any kind of quality check. I was really looking forward to these and I was left disappointed both with the product and the poor customer service in an attempt to fix the item.
Title:
Terrible. Extremely disappointed.
Score:
2
Name:
Gabriella G.
Reviewed On:
Contemporary Classic Save the Date
Content:
Wrong envelope color was delivered. A few of the envelopes weren’t completely sealed. The packaging was awful. Most of our save the dates were damaged (smashed) in one corner. Extremely disappointed.
Title:
Disappointed
Score:
2
Name:
Vanessa M.
Reviewed On:
Hardcover Photo Book
Content:
Disappointed
Title:
Disappointing, Not as expected
Score:
1
Name:
Liz
Reviewed On:
Brass & Wood Display Box
Content:
I should have taken other reviews more seriously. This is not of quality. Which is surprising/disappointing given other products from this site. It looked like a diy project where someone poorly hot glued a thin piece of metal to a cheap box. The box is maybe balsa wood? Certainly not birch or walnut hardwood. I think the description and pictures are deceiving. Also, there is no glass. I assumed there would be based on the photos and price. I am requesting a refund currently and expressed the same directly to the help email. Tbd. Also. It is strange to not have a return process so buyer beware. Real bummer all around.
Title:
Not the best quality
Score:
3
Name:
Natale P.
Reviewed On:
Hardcover Travel Photo Book
Content:
I’ve ordered other photos from here and they were good , but the book was dissapointing for the price I paid . The pictures were blurrier and low quality . Also the cover is cheap and just falls off when you open then book .
Title:
Not the best quality
Score:
3
Name:
Natale P.
Content:
I’ve ordered other photos from here and they were good , but the book was dissapointing for the price I paid . The pictures were blurrier and low quality . Also the cover is cheap and just falls off when you open then book .
Title:
Poor quality, very disappointing
Score:
1
Name:
The F.
Reviewed On:
Geometric Holiday Card
Content:
Ink bled, transferred onto other areas of the card. The re-print was delayed, even though it was supposed to be expedited and the re-print was just as poor of print quality as the first batch. Very frustrating for such an expensive order.
Title:
Horrible Quality
Score:
5
Name:
ktalerico3 g.
Reviewed On:
Baby Board Book
Content:
If you’re interested in purchasing this book, please consider a different company. Considering the price, the quality just isn’t there. The pages arrived frayed and coming apart. In addition, weeks after it arrived I was given a bill for an import fee. There are so many other companies that I would recommended over this company. This was gift and I was terrible embarrassed watching them flip through the pages trying to hide the fact that it was falling apart. I ended up replacing it from a company called Mixbook and I’m much happier. The price was much less and the quality was immensely better.
Title:
Good book, poor quality
Score:
2
Name:
Carina B.
Reviewed On:
Everyday Photo Book
Content:
The book itself is cute but extremely disappointed in the photo quality and grainy texture. I used professional, web, high definition photos and during production/printing the photos became extremely pixelated, ruining the quality of the photos and overall book. Upsetting to know that the gift isn’t as polished looking when opened.
Title:
Just ok
Score:
2
Name:
tiffanylpaolini g.
Reviewed On:
Square Photo Prints
Content:
Ordered standard photo prints and they didnt meet my expectations.
Title:
Very dissatisfied
Score:
1
Name:
Stephen D.
Reviewed On:
Wedding Layflat Photo Album
Content:
Hey team, My wife and I ordered two books from you guys $150+ and we were both disappointed with the quality of the pictures that displayed in the book. The pictures aren’t sharp and are of low quality. I would say this book should cost $50 for the quality you’re giving.
Title:
Item arrived damaged
Score:
1
Name:
Lindsay
Content:
I bought this and was really excited about it, however the item arrived damaged. The wooden block has multiple holes cut into the side of it. It looks like it was a scrap piece of wood. Disappointed in this product, not the usual high quality of Artifact Uprising.
Title:
Flimsy frame
Score:
2
Name:
katiemvinopal@gmail.com k.
Reviewed On:
Metal Tabletop Frames
Content:
The frame isn’t as high quality as I expected, and there is no reliable way to keep it standing, portrait-direction, on a surface. It looks beautiful but I feel disappointed by the functionality.
Title:
Disappointment
Score:
1
Name:
erica.lafser@gmail.com e.
Reviewed On:
Color Series Photo Book
Content:
The first time I ordered this book the quality was exceptional. This order however is incomparable, and not in a good way. The quality of the printed photos was quite poor, there was an extra sheet with unrelated information in the middle of the book that I had to cut out, and the cover had rough edges in the cut out instead of a smooth finish. The quality of what I received this time was not at all consistent with the one I ordered years before.
Title:
Poor Image Quality
Score:
1
Name:
Reagan
Reviewed On:
Editorial Christmas Holiday Card
Content:
I have ordered many items from AU and was so excited about these Holiday cards. I got my cards in this week and am extremely disappointed with the quality of the images on the card. I used photos from a professional photographer so it must have been an issue with the printer.. the four smaller photos on the card are very hard to see. Do not use this layout!!
Title:
Disappointing print quality
Score:
2
Name:
Sara P.
Reviewed On:
Joy Multi-Image Holiday Card
Content:
We ordered from AU since they have modern, nice prints but my husband and I were both extremely disappointed in the quality of our Christmas cards. We had professional, high-res photos taken and the card resolution was low and blurry. Sadly, we will never be ordering our cards from Artifact Uprising again.
Title:
Optional Box Was A Disappointment
Score:
3
Name:
neil n.
Reviewed On:
Wedding Layflat Photo Album
Content:
The wooden box that arrived for our album was broken apart, loose, and split. Based on the cost of our album this was actually a big disappointment and we don't have a protective box for our album. We shouldn't have to try and glue and nail the box together after this was supposed to be a premium type of item.
Title:
Disappointed for the price
Score:
2
Name:
brittany.white0724 g.
Reviewed On:
Hardcover Photo Book
Content:
I was super disappointed with the quality of the book for the price. The pages felt cheap and flimsy. I know I could have upgraded the paper but assumed the generic would be sufficient. On a positive it was very fast shipping but the quality for the price doesn’t match
Title:
Eh…
Score:
2
Name:
Selena K.
Content:
The quality wasn’t the best. For the cost of the book, I’d expected the front inside to be glued down correctly. It was not. And the corners of the hardcover were bent. Photo quality didn’t seem great either but that could have been because my photos were taken from my iPhone.
Title:
Eh…
Score:
2
Name:
Selena K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality wasn’t the best. For the cost of the book, I’d expected the front inside to be glued down correctly. It was not. And the corners of the hardcover were bent. Photo quality didn’t seem great either but that could have been because my photos were taken from my iPhone.
Title:
I was extremely disappointed with
Score:
1
Name:
Sanaa K.
Reviewed On:
Baby Board Book
Content:
I was extremely disappointed with this baby board book. The print quality was not what I expected, and there were multiple spelling errors throughout the book, which is unacceptable for a personalized product. On top of that, one of the photos was poorly cropped and cut off part of my husband's face. It felt like there was little to no quality control before it was printed. I was really looking forward to this keepsake, but it did not meet my expectations. I would not recommend this product based on my experience.
Title:
Poor quality. . when it came to colors.
Score:
2
Name:
jacqlips g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The Colors were completely off. Skin tones were to Red and the many of the images were to dark. I've had print made from the same file and they looked just amazing. . . just like my proofs. But these were off. Which is to bad. I was hoping the quality would be there. For the price even after the discount, these pages looked like something from any on line apps that the public uses all the time. . . but for less money.
Title:
Terrible communication
Score:
1
Name:
Carrie B.
Content:
Product delayed and no outreach
Title:
All Wrong
Score:
1
Name:
ally s.
Reviewed On:
Pronounced Save the Date
Content:
I ordered Save the Date cards for my upcoming wedding and couldn’t have been more disappointed when they arrived. Even after reviewing multiple proofs, the final product came missing two full lines of text. Additionally, the photo (which was professional and high res) was extremely pixelated. Finally, the envelope addressing was printed crooked—who isn’t checking these when they’re being printed. Plus, I still haven’t heard back from Customer Service regarding my order. I’m beyond disappointed and won’t entrust any quality products to Artifact Uprising again.
Title:
Disappointed
Score:
3
Name:
kelseyzdebski g.
Reviewed On:
Design Your Own Holiday Card
Content:
We were missing 60 envelopes and some of the print quality on the cards was terrible
Title:
Dull color and low definition
Score:
1
Name:
Amy
Reviewed On:
Everyday Photo Prints
Content:
I'm very disappointed with my prints from our honeymoon to Italy. I got a coupon from A. U. to try 25 "everyday photo" prints for free, and of course, I ended up ordering quite a few more. It was expensive, and I regret the purchase. The colors are dull and desaturated, shadows look very dark, and the definition of the photos is way below my expectations. It's almost like what you get from mass holiday card printing off a website like Shutterfly. I would NOT order the "everyday photo" prints again.
Title:
Cute Idea but Quality of Stand Questionable
Score:
3
Name:
abbychianglin g.
Content:
It took THREE tries for Artifact to send a semi-satisfactory wood calendar stand. I chose the natural wood option and the wood quality is pretty bad. There was large swaths of gray in the wood, random rough chips that can leave splinters, and the metal bracket wasn't even fastened straight.
Title:
Not worth the cost or the wait
Score:
1
Name:
Melissa A.
Reviewed On:
Large Format Prints
Content:
Shipping was wildly expensive and it took 10+ days for my order to arrive. The final product was underwhelming: colors were dull, details were blurry. I could've printed these at home and had the same result without paying an exorbitant amount. Do not recommend.
Title:
Low Quality
Score:
2
Name:
Kkruse
Reviewed On:
Everyday Photo Prints
Content:
Not what I expected and not worth the money. Shipped quickly but I am pretty disappointed in the quality of the paper. Just feels cheap.bought for birthday photos and I will have to order from somewhere else.
Title:
Overpriced for what you actually get
Score:
3
Name:
Katlyn T.
Reviewed On:
Wedding Layflat Photo Album
Content:
Very disappointed in the entire process and the customer service. Greedy company that tried to bite off more than they could handle. And according to the reviews this same thing happened last year. So they’re actually running a scam every holiday season. The books came not completely glued at the spine and I had to hand out the ugly ones and decide who got the pretty ones. For the price that is insane. Not worth it
Title:
Poor Quality
Score:
2
Name:
Kahley K.
Reviewed On:
Hardcover Photo Book
Content:
I have purchased from Artifact Uprising for years but I am disappointed in my most recent photo album purchase. The quality is not what I am use to. I may think twice about purchasing photo items in the future.
Title:
Terrible print quality
Score:
1
Name:
Robbie A.
Content:
Paper is like a rubber. Photos came out dark and muddy. Customer service would do nothing about it.
Title:
Decline in quality since last order
Score:
1
Name:
Sonaz B.
Reviewed On:
Brass Easel & Prints
Content:
Last order was wonderful. This orders everyday prints were done poorly. The prints all have a yellowish border that bleed into the picture and the print quality is very disappointing with the colors not true to the photo. These were supposed to be for a baby book. Not sure I want to include them. Bummer.
Title:
Just okay
Score:
3
Name:
Molly D.
Reviewed On:
Everyday Photo Book
Content:
I was absolutely blown away by the wedding albums we had made through Artifact Uprising, but less impressed with the everyday photo book I made for my husband when our dog died. It is very “every day” in that the photo quality doesn’t inspire as much as the more expensive options do. If I were to take another artifact uprising album, I would go with one of the more expensive options because I think this one is just not worth it. The photos don’t look nice enough for this to be a remarkable keepsake.
Title:
Late Delivery
Score:
1
Name:
finallyflores25 g.
Reviewed On:
Wedding Guest Book
Content:
My album was printed poorly then the reprint arrived 2 days after my wedding. Very disappointing for such a high price point for something for such a huge day.
Title:
Pictures are blurry and no response on customer service
Score:
1
Name:
cara.fullerton89 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Hi - I was really excited and spent $800 on two wedding albums, but the photos showed up very blurry, and I'm super disappointed. I reached out to customer service for support, and never heard back.
Title:
Late, difficult, not quality
Score:
1
Name:
Blythe G.
Reviewed On:
Everyday Photo Prints
Content:
Late compared to the date given at checkout. Quality not what they used to be. Not worth the price. Has to hassle on and on to get them to agree to refund shipping— even though checkout flow showed it would be here earlier than when it arrived. Don’t recommend.
Title:
Terrible quality
Score:
1
Name:
jkriech7 g.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
Spots and green marks all over our pictures. Tried contacting customer service multiple times for a refund and never heard back. Will never buy from here again.
Title:
Not impressed with quality
Score:
2
Name:
tessdangelo2 g.
Reviewed On:
Brass & Wood Display Box
Content:
It did not seem to be so basic/unfinished wood online, comes in a cardboard box, was pretty disappointed to have spent so much on a gift that wasn’t very nice.
Title:
Beyond disappointed, wildly overpriced
Score:
1
Name:
CJ
Content:
For almost $60 I'm honestly stunned at the quality. This looks like something I would have made in a crafting class -- the ends of the box are just unfinished wood, the sides are rough -- by no stretch of the imagination is this worth $57!! It simply wasn't nice enough to gift my dad, a new grandfather. (Also, the prints I ordered with it took more than two weeks to ship and arrived after Christmas.) The box + prints were $120 together, I couldn't use it as a gift, and the quality was just nowhere near what I expected. Shutterfly is far better and about 1/4 the cost. Will not order from Artifact Uprising again. Expected much better.
Title:
Expensive but poor quality
Score:
3
Name:
stephanie c.
Reviewed On:
Tone-On-Tone Frame
Content:
This item arrived with chipped paint in multiple places. It was pretty pricey so I expected more.
Title:
Subpar for the price
Score:
2
Name:
marialibertin g.
Reviewed On:
Hardcover Photo Book
Content:
Photo book was lovely but the sleeve was totally misprinted
Title:
disappointed on every account
Score:
1
Name:
Carrie W.
Reviewed On:
Everyday Photo Prints
Content:
My photo arrived completely destroyed and covered in dirt with the package opened on arrival. Despite ordering several prints, only one arrived. The others still have not arrived. They were ordered the first week of December and planned on giving them as christmas gifts. I was unable to do this and am very disappointed. I was offered no retribution. This is the second time I've been extremely disappointed with artifact uprising.
Title:
Just OK
Score:
3
Name:
ssmded g.
Reviewed On:
Modern Metal Frames
Content:
Premium Price/ Mediocre Quality
Title:
Too dark. Absolutely ruined
Score:
1
Name:
teddyb.toler g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The pictures came out super dark, there were details completely lost because of the quality of the pictures. For a $100 book i was really expecting something high quality and professional. This was not it.
Title:
Disappointing
Score:
1
Name:
Jesse C.
Reviewed On:
Everyday Photo Book
Content:
I have been ordering the photo book for Xmas the last few years and this year the quality has definitely dropped. Had to have the first one remade because the title was not legible due to the printing. And the quality of the photo prints inside are subpar. Will not be purchasing again.
Title:
Delayed arrival & poor quality for price
Score:
2
Name:
morganbuchanan0 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was very disappointed with my order once it arrived. My cover photo was blown out on the front and I had to wait a lot longer than promised to receive my order. Not worth the price.
Title:
Poor quality and delivered late
Score:
2
Name:
Monique S.
Reviewed On:
Layflat Photo Album
Content:
The binding was done poorly. There are bubbles beneath the canvas covering and the spine doesn’t feel secure. Additionally the book was delivered late.
Title:
CHEAP QUALITY PRINTS
Score:
1
Name:
michelle l.
Reviewed On:
Signature Layflat Photo Album
Content:
do not purchase their wedding albums. Extremely poor print quality. Dark colors printed as solid black with no visible detail. My husband's dark brown suit appeared as black shapes making the images unusable. It resembles low-end CVS pharmacy photo prints rather than a professionally produced wedding album. Their response to my complaint was a generic template response blaming the photo brightness and paper selection, and only gave me credit for a replacement album. Despite my doubts, I followed their directions for my replacement album. But the same issues were present, giving the entire album an extremely cheap appearance. And this time, the spine came dented. My 2nd complaint was met with the same copy/pasted generic template response.
Title:
Terrible product and terrible customer service
Score:
1
Name:
Hanna S.
Content:
The holiday card looked so bad I didn’t send it out. They refused to give me any more than a 50% refund on my order and I don’t think they’ve given me the refund yet. There was a lot of emails back and forth just to get any refund and it’s more infuriating when they say they want to make it right and want the customers to be satisfied but refuse to make it right. Won’t be using this company again.
Title:
Disappointing
Score:
1
Name:
sofia a.
Reviewed On:
Hardcover Photo Book
Content:
The product quality was disappointing and the customer service was even worse. After receiving damaged box and an album with blurry photos, I reached out to customer service for help. I had my order expedited for a wedding gift and was forced to still give this gift due to the timing. The customer service manager alerted me that I need to provide photos, which I did of the outside packaging which was damaged. She insisted I needed to provide pictures of the inside in order to receive any assistance. I tried explaining to her that this item was no longer in my possession, and therefore I could not provide any photos. As you can imagine, asking the gift recipient for photos would be extremely inappropriate. After lots of back and forth trying to explain the circumstances and mentioning that nowhere during the order process does it mention I must retain photo evidence of my order, the representative closed with ticket and no solutions were provided. Despite the claims that quality is guaranteed, it doesn’t appear this company cares about that promise. I would stay away, I ended up with a poor quality item and a horrible customer service experience.
Title:
Cheaply made
Score:
1
Name:
Sara G.
Reviewed On:
Tone-On-Tone Frame
Content:
Bought the green frame, and it arrived with the paint chipped along every edge. I could touch it up if I found the right color, however the frame itself felt very cheaply made and overall would not recommend purchasing this frame. You’d be better off buying a quality frame and painting it yourself for less money.
Title:
Average quality and slow software for luxury price
Score:
2
Name:
Karen R.
Reviewed On:
Hardcover Travel Photo Book
Content:
I wanted to like this but the whole process is frustrating and expensive for vastly underwhelming quality. First the software used to design books is full of glitches, slow, and not very customizable. I had to clear my computer caches and cookies about every 5 photos added, I also had to switch between Chrome and Edge about every 20 photos added because one would crash and only work on the other then vice versa. Text boxes would delete or reformat themselves if you tried to type too quickly. Uploading more than about 20 photos at a time from Google Photos would crash the site. But I powered through the creation process because I was already in too deep, hoping the quality would be great. Now that I have my book in hand, I think I could have printed my own photos on computer paper and gotten the same picture quality. And about 90% of my book is professional photography, the quality should be so much better. On top of all of that… I’m paying almost $200 (and I bought during a 20% off sale) for poor quality and a headache from countless hours of working with a glitchy program. I’m so so SO sad about this book. This is the type of quality I’d expect from a drug store print service or Staples and quality I would have accepted at half the price.
Title:
Poor photo/printing quality
Score:
1
Name:
Rachael M.
Reviewed On:
Hardcover Photo Book
Content:
Poor photo/printing quality
Title:
Not great quality
Score:
3
Name:
semibreve42 g.
Reviewed On:
Softcover Photo Book
Content:
For the price I was disappointed in the quality of the book. Especially calling it a soft cover seems misleading. More like no cover, or pamphlet.
Title:
Poor quality
Score:
2
Name:
Nika
Reviewed On:
Softcover Photo Book
Content:
I was definitely not thrilled when I opened up the photobooks I created for our parents for the holidays. I used the high-res photos our photographer gave us, but the quality in the books is terrible. I've never had this issue with any other Artifact Uprising products, so not sure if it's the paper used in this or what. You can totally see printer marks on it, and it really dulled the images. The text I added is also off center on the front page, and one of the colors is barely noticable. So sad about this, but our parents will still cherish the books!
Title:
Shoddy construction
Score:
2
Name:
Amy W.
Reviewed On:
Gallery Frames
Content:
One corner wasn’t square, the hanging hook was off-center, bits of cardboard fluff were trapped inside the glass, and the mounting hardware didn’t work with the hook. It was a terrible unboxing experience for the gift recipient. On top of it, I have received no response to my request for a replacement.
Title:
Terrible Quality
Score:
1
Name:
Kat
Reviewed On:
Large Format Prints
Content:
I had a gift card so ordered 5 wedding prints. I was very disappointed when they arrived. They were shipped in a triangular "tube" and the prints were bent and dented. They also still had the print cut lines visible and there were scratches on the image. I asked for new prints which came in a flat package (which was better than the first time) but they were still not cut evenly and the quality wasn't great. It's insane how much this company charges for such terrible quality.
Title:
Flat boring print
Score:
2
Name:
joshua.hayford@gmail.com j.
Reviewed On:
Large Format Prints
Content:
Flat colors, they should cap the size lower. Awful resolution.
Title:
Mediocre Quality
Score:
3
Name:
Mimi L.
Reviewed On:
Hardcover Travel Photo Book
Content:
The quality of the images isn’t great, but it does create an interesting blurred effect…
Title:
Disappointing Results
Score:
2
Name:
Brandon
Content:
For the price of these albums I was very disappointed with the results. The printing is done in such a way that the crispness and clarity of the photos is lost. Also lighter photos get washed out. I had a lot of hope that this would be my dream wedding album but I asked for a refund and am going to try a different company. While the album is aestheticly pleasing, the low quality of the printing was just too much to get over.
Title:
Really poor photo quality
Score:
1
Name:
Aubrey
Reviewed On:
Hardcover Photo Book
Content:
The binding/cloth cover of the book is nice, but the photo quality is absolutely terrible! Both in the book and on the sleeve. Even professional photos came out blurry. There is also no opportunity for customization on layouts, you have to use their established layout which is problematic if you want to crop photos in a specific manner. The photo quality in our $20 Walgreens photo book is better, and we spent well over $100 on our Artifact Uprising book. Very disappointing.
Title:
Not what I expected. Disappointed.
Score:
3
Name:
themerrymans25 g.
Reviewed On:
Wedding Guest Book
Content:
While I love that the book was easy to make and it delivered quickly, I was disappointed. I was really excited to look at our book when it arrived, but when it arrived, the page finish was not what I expected (matte, so the images look a little blurry/pixely) and our names printed on the front of the book were smudged and off-center -- this resulted in the book looking "cheap". For the cost and for how highly rated the reviews were I was expecting a much better product than we received.
Title:
Blurry print despite clear preview of my wedding album
Score:
2
Name:
katiedid1763 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was disappointed with my experience ordering a wedding photo album from Artifact Uprising. Unfortunately, the photos in the printed album turned out blurry, even though they appeared clear and sharp during the design process and there were no warnings about image resolution or print quality at any point. Because this was a wedding album and a premium product, I expected some kind of alert if the images wouldn’t translate well to print. The lack of guidance made it feel like the final result didn’t match what was shown on screen, which was especially upsetting given the importance of these photos. I had high expectations based on the brand’s reputation, so this was frustrating.
Title:
Grainy photo
Score:
1
Name:
Aria S.
Reviewed On:
Minimal Ribbon Holiday Card
Content:
Grainy photo and very disappointed
Title:
Extremely disappointed - images are a size down from what is advertised
Score:
1
Name:
KM
Reviewed On:
Ultra-Thick Signature Prints
Content:
I purchased one of each size (7 photos total) and was extremely disappointed to receive them and see these are advertised falsely. The “5x7” images are actually 4x6 - far too small to be framed and put on the wall. The only one that looks half decent to be framed is the 11x14 but again, it’s way smaller than I expected due to the mat. Nowhere on this listing does it say that the image would be a different size. Also, since the mat is already there you’re limited in framing options as most nice frames you would be doing a mat within the frame. Waste of $100!
Title:
The worst customer service
Score:
1
Name:
chris t.
Reviewed On:
Layflat Photo Album
Content:
Customer service lied to me twice about product leaving me without a gift they guaranteed would arrive on time.
Title:
Quality did not meet expectations
Score:
2
Name:
brynnsonstage g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Unfortunately, not only was my book late for Christmas but it was not at all the quality I expected given the time and money I invested. This is not a cheep product so I was expending a high quality coffee table book. I proofed this product over and over again. Not only are many of the images blurry, the paper is not a thick high quality paper, the cover has ripped and the font is not the same size that it was in the proof. I am hoping for some sort of compensation.
Title:
Not what I expected. Print and colors are very low quality.
Score:
2
Name:
hello t.
Reviewed On:
Hardcover Photo Book
Content:
Honestly I am very disappointed. I guess I should have order some example prints. My photographs are beautiful and I have bit prinout of them and even sell them. This book print is far from what my photography looks like and I am very disappointed. The price is 4 times what it should be for this kind of print. I wouldn’t recommend working with Artifact.
Title:
Disappointing to say the least
Score:
1
Name:
Caroline
Reviewed On:
Wedding Album Design Services
Content:
I went to use the album design service to create a wedding album (my photographer had a baby after we got our photos back and was not designing albums). I had expectations of the designer sending over a finished album that was well-organized and thoughtful. Instead, I got an album that seems thoughtless and rushed. Photos repeated multiple times, low-quality images included (despite having the high-quality photos), photos at different scales so that they looked odd together. Even after revisions, comments were not followed or addressed. I ended up making changes to nearly every page myself. A disappointing use of time and money. As opposed to spending on design service, I should have just done myself (because I ended up doing that anyways).
Title:
Looks blurry
Score:
2
Name:
Matthew W.
Reviewed On:
Framed Canvas Print
Content:
The canvas makes the photo blurry
Title:
Not the quality I was expecting for the price tag
Score:
3
Name:
Jessica H.
Content:
I wanted to splurge on a family album this year. Ordering from Canada means high shipping costs and currency exchange. I ended up with a $170 photo album that was just mediocre. The quality of image printing was just average, and the texture/feeling of the hard cover was also just average. I found my images printed darker than what I saw on screen. Doesn’t equate to spending almost 4x the price of what I could have ordered elsewhere.
Title:
Not the quality I was expecting for the price tag
Score:
3
Name:
Jessica H.
Reviewed On:
Hardcover Annual Photo Book
Content:
I wanted to splurge on a family album this year. Ordering from Canada means high shipping costs and currency exchange. I ended up with a $170 photo album that was just mediocre. The quality of image printing was just average, and the texture/feeling of the hard cover was also just average. I found my images printed darker than what I saw on screen. Doesn’t equate to spending almost 4x the price of what I could have ordered elsewhere.
Title:
average quality + overpriced
Score:
1
Name:
Khalid M.
Reviewed On:
Everyday Photo Book
Content:
I've been making photobooks for several years - shutterfly, mixbook, and now artifact uprising. AF is definitely the most overrated in my opinion, and so overpriced for no good reason. There is absolutely little to no creative options. You only get a small selection of layouts, and I was most surprised that despite the prices and the hype on their books, my photo book was delivered to me NOT in a nice box or packaging but it was in a envelope and the edges were taped so amateurly. You would think they would do better. I know for a fact that when you order books from Mixbook or Shutterfly, when you get your delivery, it is handled and delivered in a real nice way. Even the print quality of the book and the paper stock was so average. I literally feel it was nothing special and I guess I expected more from AF. Not going to use AF in the future.
Title:
Disappointing
Score:
2
Name:
Amanda C.
Reviewed On:
Modern Metal Frames
Content:
Had some pretty major issues with my order… the first shipment was pretty bad. The frames were not good quality at all. The corners weren’t properly aligned, the artwork itself looked fine but wasn’t aligned in the frames themselves. I reached out to customer service with the issues and was quickly sent a new shipment. The frames were better in the second shipment but still had the same issues with the artwork. While I appreciated the prompt customer service, my issue is with the amount of money I spent on this. It was so wildly expensive for the quality. I’ve purchased items from Artifact before and really liked it. This was a major miss though. I ended up using the artwork but finding my own frames so that the artwork actually looked good.
Title:
Disappointed
Score:
1
Name:
david v.
Content:
Product arrived damaged. Customer service abhorrent consistently
Title:
Poor quality and company forgot
Score:
1
Name:
Joel S.
Content:
Poor quality and company forgot my card stickers no refund and my delivery was a week and a half late for Xmas cards.
Title:
I'd avoid: Poor quality, underwhelming, TERRIBLY PACKAGED.
Score:
2
Name:
admin f.
Reviewed On:
Large Format Prints
Content:
I bought 5 13"x17" prints for my company employees. Color was adequate. But, it was difficult to ship to different addresses, as the company doesn't allow you to ship one order to multiple addresses, which is a real bummer for a company that prides itself in gift-giving. Multiple prints arrived in THIN cardboard (not padded or corrugated). They did not even brave the print with adequate corrugated cardboard but just 1mm thick cardstock and tissue. Really was embarrassing. I really would have been better off printing at my local print shop, packaging myself (as I know how to package prints) and shipping via Pirate Ship.
Title:
Terrible again
Score:
1
Name:
Miha M.
Content:
I got a wooden calendar and it came damaged and looked super cheap. The folks at artifact apologized and said let us resend it, we will make up for it, that should not have happened. I waited for the redo and it arrived a few days later and I am so disappointed. It’s even worse this time. I would like my money back. Do not order this product. It looks like it was made in a high school wood shop.
Title:
Not worth the price
Score:
1
Name:
Shahrzad F.
Content:
Poor quality pages, felt like printer paper and not a photo book. We paid for expedited shipping based on processing times and processing took longer than indicated on website. 1 star given for packaging, but that’s about it. Will go back to my previous photo book printer.
Title:
Not worth the price
Score:
1
Name:
Shahrzad F.
Reviewed On:
Hardcover Milestone Photo Book
Content:
Poor quality pages, felt like printer paper and not a photo book. We paid for expedited shipping based on processing times and processing took longer than indicated on website. 1 star given for packaging, but that’s about it. Will go back to my previous photo book printer.
Title:
Every card was defective
Score:
1
Name:
Adrianna A.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
Every single card had a major printing defect and I couldn’t use any of them (this is from 2 orders) Very cute design but the worst printing I’ve ever experienced.
Title:
Disappointed
Score:
2
Name:
Natalie C.
Reviewed On:
Hardcover Travel Photo Book
Content:
The quality of the photos was disappointing. The printer was incapable of differentiating highs and lows working lighting so compensated with a haze quality. Will not purchase here again
Title:
Underwhelming
Score:
2
Name:
Rohit K.
Content:
I purchased a simple soft-cover photobook for some vacation photos a year back which turned out well considering its price that's why I decided to go for the premium one this time for our honeymoon album. However the photos are really dark and the pages are the same quality as the ones on the prior photobook even when I went for the premium option. Not worth the nearly the 200$, time and effort I spent on this.
Title:
Underwhelming
Score:
2
Name:
Rohit K.
Reviewed On:
Hardcover Travel Photo Book
Content:
I purchased a simple soft-cover photobook for some vacation photos a year back which turned out well considering its price that's why I decided to go for the premium one this time for our honeymoon album. However the photos are really dark and the pages are the same quality as the ones on the prior photobook even when I went for the premium option. Not worth the nearly the 200$, time and effort I spent on this.
Title:
Won’t order another one
Score:
3
Name:
Amy G.
Reviewed On:
Color Series Photo Book
Content:
The print quality of the small photo book was worse than the first two I ordered, the colour and resolution is disappointing and not worth the price or effort of making an album.
Title:
Low quality for the price.
Score:
2
Name:
Caleb
Reviewed On:
Brass & Wood Display Box
Content:
I would say the quality of mine was disappointing for the price. The brass front cover isn’t centered on mine and the wood is very ashy as if it didn’t have any finish put on it.
Title:
photos were cropped poorly not
Score:
1
Name:
lererabigail g.
Reviewed On:
Wedding Layflat Photo Album
Content:
photos were cropped poorly not how i had organize, photos were tinted strange colors and grainy, not the quality i had uploaded or anticipated
Title:
Poorly placed image
Score:
2
Name:
Amy F.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I was extremely disappointed that the photo was weighted towards the bottom of the page instead of the top, almost like it’s upside down.
Title:
high price, very low quality
Score:
1
Name:
KT
Reviewed On:
Calendar Refill Pack
Content:
I ordered one of these calendars a few years ago as a gift. Decided to order a refill this year. The print quality is awful - super muddy, dark photos with a weird tint. Even the black and white photos are tinted green. The paper is weird and feels cheap to me. This refill pack is so expensive, too. Overall quite disappointed as this was a gift.
Title:
Disappointed 😔
Score:
3
Name:
Sarah K.
Reviewed On:
Hardcover Photo Book
Content:
The book I ordered was smaller, but I didn’t expect the pictures to be so tiny on each page. The images printed darker than on the screen so many of the pictures were unclear and faces weren’t visible. Also, the font looked cheap on the inside- ugh. This was supposed to be my wedding gift to my fiancé but it is not up to par for the money I spent.
Title:
Not worth the price
Score:
2
Name:
Greta H.
Reviewed On:
Tone-On-Tone Frame
Content:
For the price I’m super disappointed in the quality of this frame. The inside edges aren’t fully covered in the red paint, leaving a fine which line between frame and matte. And the red paint covering the frame is almost sheer, covering the wood frame but not giving it a solid red appearance as I expected. The wood quality of the frame is also poor and highly textured on the inside edges, like it wasn’t sanded properly before painting. Very lightweight and I just expected more for the price. It still gives an effective look from a distance, but up close it looks cheap.
Title:
Customer Service Fail
Score:
5
Name:
Claire A.
Reviewed On:
Simple Save The Date Photo Card
Content:
My Save the Dates turned out amazing! I'd like to share about my very difficult customer service experience with AU. I'm a loyal customer, but a technical glitch and over 4 days of no replies from any customer service representative made my order overdue by 14 days. It's one thing to have a technical glitch, it's another thing to not reply to daily emails 4 days in a row regarding a time-sensitive order. I'm grateful for AU's cooperation on the back end, but was very disappointed by their communication.
Title:
Bad quality
Score:
1
Name:
Darolyn N.
Reviewed On:
Trio Script Holiday Card
Content:
Bad quality. Greeting on holiday card was cut off.
Title:
Would not buy aain
Score:
2
Name:
Sara C.
Reviewed On:
Metal Tabletop Frames
Content:
The print was high quality, The frame is poorly made, flimsy and overpriced.
Title:
BAD PACKAGING AND RECEIVED BOOKS DAMAGED
Score:
1
Name:
hello w.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
This is the first time I've ordered with Artifact Uprising. They need to send the replacement 2 times due to the books received in a damaged condition. Despite feedback to them about the minimal work of packaging and requesting extra protection, they still send in the same packaging methods with no extra protection. I won't be ordering again as I already told them if the 2nd replacement comes with the same conditions, I won't bother to make a complaint anymore as they don't take it seriously.
Title:
Poor printing
Score:
1
Name:
Kristin D.
Reviewed On:
Brass Easel & Calendar
Content:
I ordered the desktop calendar and spent a great deal of time editing my photos to have them printed just right, centering images, etc. The printing was careless and my photos look terrible. Waste of time and money. Will not order again
Title:
Matte recycled paper isn't photoworthy
Score:
3
Name:
Miriam G.
Reviewed On:
Hardcover Photo Book
Content:
I have to reprint my book because my photos came out dark and grainy. The customer service rep at Artifact Uprising explained that this was the result of the properties of the matte recycled paper I chose. If the paper causes the photos to print with such poor quality, it shouldn't be an option for photo books. I spent months working on this book and was very disappointed with the result. Thankfully, Artifact Uprising took my concerns seriously and is allowing me to reprint for free. All of this could have been avoided if matte recycled paper weren't an option. I can't see how anyone would be pleased with the quality it produced.
Title:
Not as designed
Score:
1
Name:
Indyk F.
Reviewed On:
Hand-Drawn Stars Card
Content:
The fonts printed on my holiday cards were not what I had selected in designing it
Title:
Horrible
Score:
1
Name:
Kerin S.
Reviewed On:
Everyday Photo Book
Content:
I am so upset, one of my books backing is completely unglued. Overall picture quality is not good when I know my photos were entered with 300 poi (I’m a graphic designer) I was hoping to print all my vacation books with your company but won’t be doing this moving forward. Very upsetting.
Title:
Poor Quality
Score:
1
Name:
Sammie S.
Reviewed On:
Large Format Prints
Content:
I had reached out to customer service about the quality of the print I received, I never received a response. I was surprised at how blurry my print was.
Title:
Not impressed for paying THIS much
Score:
2
Name:
morgan.ellenbecker g.
Reviewed On:
Wedding Guest Book
Content:
The wording was off center on the cover. It was too far off to the side. The pictures in black and white are so dark you can hardly see our faces. The page quality and colored photos were fine, but over 1/2 the pictures that I chose are black and white and they turned out terrible. And this was supposed to be my wedding guestbook
Title:
Poor Paper Quality
Score:
1
Name:
melissa.n.london g.
Reviewed On:
Hardcover Photo Book
Content:
I chose Artifact Uprising because of all the photo book companies on the market, they appeared to care about quality, but I was diappointed in their matte paper. It seemed cheap to the touch. . . A small step up from Xerox paper. When I contacted customer service to see if i could reprint on their lustre paper, I never received a response. Not what I would expect from a company with considerably higher prices than their competitors.
Title:
Image coloring is SIGNIFICANTLY distorted
Score:
1
Name:
Kayla
Reviewed On:
Layflat Photo Album
Content:
I cannot express how disappointed I am after receiving a book that I spent $200 on. I splurged thinking I would for sure get a fantastic quality. I received the book and the photo coloring is so distorted that some images are barely able to be seen images. You can see all of the background is completely muted. I am so incredibly disappointed, and I expect a full refund considering this was not at all what I was promised. Website article to your phone to 50% to get similar quality to what the print would be and it is nowhere near that. There should be a big warning sign before you order about how distorted your image will be.
Title:
Terrible customer service
Score:
1
Name:
Lexie C.
Reviewed On:
Everyday Photo Book
Content:
I love artifact uprising. I received my book and it is great quality. However, I paid $40 for express shipping with a guaranteed delivery date of December 18. I ordered the book on December 11. On December 17 the book hadn’t even shipped. I emailed customer service, and someone responded quickly. Once I explained my issue, the person kept responding with the same response, copy and paste. They did not listen to my complaint or issue and would not connect me with anybody to help. I wanted my money back for the express shipping fee and never received any help. I did not receive my order until late on Christmas Eve, a week after , the guaranteed ship arrival date.
Title:
not worth the price
Score:
3
Name:
kt
Content:
sadly feel pretty disappointed in this product, especially considering the cost. i love the design and concept - got it to give a grandparent for christmas. the prints look good. but the wood feels and looks incredibly cheap. paid extra for the walnut, because i wanted something nicer, but it still feels like I could’ve purchased it in the target dollar section. this was not a cheap gift, so to find the quality sub-par is really disappointing.
Title:
Errors and poor customer follow-up
Score:
2
Name:
The F.
Reviewed On:
Modern Magazine Holiday Card
Content:
The first set of cards we ordered had several cards missing the silver foil stamped “Holidays.” I had to hand calligraphy them myself. The second batch we ordered with blank envelopes and our return address. We were disappointed when all the envelopes arrived already addressed to recipients from our previous order. I had to source replacement envelopes from Amazon. I brought these issues to the attention of customer service and was only offered a refund of ~$30 as compensation.
Title:
Unimpressed
Score:
2
Name:
jmichellebui g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Spent over $700 on a book for it to have blemishes throughout. Black dots on multiple pages and also a scrape(? Not sure how to describe it, but the mark was a different texture than the rest of the book and crumbled when you rubbed it) on one of the photos. Only gave a second star for their customer service - but being nice doesn’t pay for bad quality.
Title:
Poor print quality
Score:
1
Name:
wutislyf3tho g.
Reviewed On:
Baby Board Book
Content:
For the price it is, it’s truly awful print quality on cheap paper can’t believe what I got for over $100
Title:
blurry pictures, wording didn't show.
Score:
2
Name:
Ashley W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was so excited for this book. The pictures came out blurry and the back font wording didn't show up. I'm ashamed to give this for a gift. So sad
Title:
Color Series Photo Book
Score:
1
Name:
Kathleen K.
Reviewed On:
Color Series Photo Book
Content:
Poor quality. Pixelated photos. I followed the software for putting the book together. When an exclamation point appeared on a photo, I removed the photo. If the photo did not have an exclamation point for poor quality, I left the photo in the book. My daughter told me most of the pictures were pixelated. A blurry book was not acceptable. A 50% refund was not enough. I remade the book on a different site.
Title:
Mediocre photo quality for cost
Score:
3
Name:
mariennesantaelena g.
Reviewed On:
Wedding Guest Book
Content:
I was slightly disappointed in my guestbook. Some of the photos were too dark. Customer service was ok, but they said nothing could be done to the cover since it was already ordered. I tried to contact them right after I finalized my order. There was no way to make the size of the cover text larger on their website.
Title:
So disappointed!
Score:
1
Name:
Joanne B.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
Ordering the photos was an absolute headache!!! It took hours as the website and app is not user friendly at all or dynamic enough for ordering multiple pictures, sizes, quantities etc. I even wrote the company and they sent an email back with little explanation or acknowledgement of the clear issues. This company can not be competitive with other picture ordering services especially at the cost you expect more. After all of that, I received my order of pictures and the coloring is so horrible. In every picture, every person's coloring looks horrible and not accurate at all.
Title:
Disappointed
Score:
2
Name:
Julie K.
Reviewed On:
Hardcover Travel Photo Book
Content:
Sadly this is a very low quality print book. Customer service explained to me their printing process to clarify why my images came out (in the printed book) less clear and less bright than they did when I was creating my book online, but I’m still very disappointed. No matter much you try and explain it away, the quality of my printed photos is not good. Also some of the text I inserted is cut off on the edge even though I got no warnings or flags during editing or proofing. Unfortunately I can’t recommend this product or this company if all their photo books come out like this.
Title:
Meh.
Score:
2
Name:
rachel.jump1234 g.
Reviewed On:
Custom Photo Calendar
Content:
Underwhelming. Was very excited to give a precious gift to a grandparent. Was with them when they opened it. The prints were very dark and the calendar portion was tiny, especially for older eyes. While Grandma loved the content (photos of grandchildren), I was disappointed by the presentation. Didn't feel like it was worth the cost or energy to put together.
Title:
Disappointed.
Score:
2
Name:
Michelle S.
Reviewed On:
Everyday Photo Book
Content:
Book was tiny, photos were tiny, pictures weren't as clear a I would have liked, and color quality was distorted. I was overall disappointment for the price.
Title:
Very disappointing print this year
Score:
1
Name:
Kim
Reviewed On:
Scripted Greeting Holiday Card
Content:
I wish I had seen the other reviews - the print quality is very dark and blurry this year, I can barely see our faces on these cards. The envelope printing is also not centered. I would be so embarrassed to send these and I hope that Artifact can make it right.
Title:
Not worth the time
Score:
1
Name:
xoitsmeliexo g.
Reviewed On:
Baby Board Book
Content:
I wanted to love this but it just wasn’t it. The program is very difficult to use if you don’t use a template. Images don’t line up correctly. There is also a much larger bleed/cut off area than shown in the previews, so even though my images fit in the preview when I revived my item more was cut off the top and bottom. Overall for the price, super disappointing. Not worth all the time it took for a subpar finished product.
Title:
Incorrect margins
Score:
1
Name:
Pendar Y.
Reviewed On:
Baby Board Book
Content:
The quality of the board book is ok. My book has white space around the artwork and they're meant to be equal distance on all sides. In the AU preview tool, the artwork I uploaded looked right. However, the printed product has all different margins on different pages, making it look quite bad.*
Title:
Poor Quality Print
Score:
1
Name:
dosopstew g.
Reviewed On:
Hardcover Photo Book
Content:
Unhappy with purchase. I used Aritfact Uprising to print my wedding album, and it came out so dark! On the computer, the photos look fine and are at good brightness. I worked with the support team, and they asked me to lower the brightness on the computer, to see what the expected printed book/photos would look like. That did not compare to the actual printed items. Will not use again, and I felt like they were finding an excuse for the poor quality of print. I do not recommend
Title:
Ehh
Score:
2
Name:
Ali H.
Content:
I don’t love it. The images came out very dark :( this calendar was for a client and I will have to lighten the images to reprint for her then order again. So I don’t love that. The calendar was still pretty just bummed about the image quality. P.s - I had an album made through another company and the image came out perfect so I know it’s not the images.
Title:
Inconsistency of Jackets on hardbooks
Score:
3
Name:
Monte A.
Content:
Inconsistency of jackets on hard books. One of the jackets is really short on the back end of the book fold. It’s about an inch and a half long? And the front side is 3 to 4 inches on the jacket - on the fold
Title:
Inconsistency of Jackets on hardbooks
Score:
3
Name:
Monte A.
Reviewed On:
Hardcover Photo Book
Content:
Inconsistency of jackets on hard books. One of the jackets is really short on the back end of the book fold. It’s about an inch and a half long? And the front side is 3 to 4 inches on the jacket - on the fold
Title:
Awful experience. Will never order
Score:
1
Name:
Elizabeth K.
Reviewed On:
Everyday Photo Prints
Content:
Awful experience. Will never order from this business again.
Title:
Poor quality
Score:
3
Name:
Devin H.
Reviewed On:
Brass Easel & Calendar
Content:
The metal frame had a chip on the bottom showing silver instead of black and also had a chip on the base. Expected better from this brand.
Title:
Not Expected Quality
Score:
2
Name:
Rowe W.
Reviewed On:
Classic Birth Announcement
Content:
I’ve purchased many different products from AU over the years and this seemed to be lacking in the quality I’ve come to expect. The color of the image had strange pink/red undertones not in the original image I submitted. The card itself and envelope felt thin, and the text on both was light. I was disappointed.
Title:
Lackluster
Score:
2
Name:
Lexi E.
Content:
We ordered a small photo book to remember our honeymoon. We absolutely loved our wedding album from AU but this book left a lot to be desired. Belly band arrived not laying flat one edge is tilted up. Photo quality was grainy and lackluster even though no warnings were given as to picture resolution. We ordered from AU instead of cheaper sites bc we thought we’d be getting better quality but will probably stick to cheaper ones moving forward unless we’re paying $500 again for all the fancy finishes because it wasn’t worth $85
Title:
Lackluster
Score:
2
Name:
Alexa E.
Reviewed On:
Hardcover Travel Photo Book
Content:
We ordered a small photo book to remember our honeymoon. We absolutely loved our wedding album from AU but this book left a lot to be desired. Belly band arrived not laying flat one edge is tilted up. Photo quality was grainy and lackluster even though no warnings were given as to picture resolution. We ordered from AU instead of cheaper sites bc we thought we’d be getting better quality but will probably stick to cheaper ones moving forward unless we’re paying $500 again for all the fancy finishes because it wasn ’t worth $85
Title:
Very Displeased with Quality
Score:
5
Name:
Ashley H.
Content:
I've been ordering for AU since 2016. The quality of the image in the photo that was printed is very low. It came out as grainy and looked cheap. I reached out to AU assuming this was a defect because I've never had this issue with other products I have bought and was told that nothing was wrong with them and that photos often look grainy when printed (keep in mind these are high res photos from my wedding photographer). Would not recommend for the price point.
Title:
Very Displeased with Quality
Score:
5
Name:
Ashley H.
Reviewed On:
Modern Metal Frames
Content:
I've been ordering for AU since 2016. The quality of the image in the photo that was printed is very low. It came out as grainy and looked cheap. I reached out to AU assuming this was a defect because I've never had this issue with other products I have bought and was told that nothing was wrong with them and that photos often look grainy when printed (keep in mind these are high res photos from my wedding photographer). Would not recommend for the price point.
Title:
Horrible.
Score:
2
Name:
alex
Reviewed On:
Softcover Mini Photo Book
Content:
I'm highly disappointed with the quality of this book but more so how it makes the photos look. So dull and not the least vibrant. Please help yourself and order from a different company.
Title:
Extremely Disappointed in Quality for the Price
Score:
2
Name:
Erin
Reviewed On:
Metal Tabletop Frames
Content:
I’m really disappointed in the Metal Tabletop Frame I received. For the price point, I expected something far more durable and better constructed. The structural piece that’s supposed to support the frame on a tabletop was pulling away from the backing right out of the box, which means the hook can’t sit securely and the frame barely stands up on its own. It simply isn’t functional. The glass also arrived surprisingly dirty underneath all of the packaging. Not scratched, but covered in a dark dust and smudges, which added to the overall impression of poor quality control. The item was packaged well and arrived safely, but the product itself just doesn’t reflect the more premium price tag. I absolutely love the prints from Artifact Uprising and will continue ordering those, but I would not recommend their frames based on this experience. The quality is nowhere near what you would expect for the cost; you’re genuinely better off ordering the prints here and buying your frames from somewhere like Target or World Market for a fraction of the price—and with better durability.
Title:
Not worth the money
Score:
2
Name:
Katie B.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The book's binding was already worn off in the corners when it arrived. Instead of keeping the book in my bookcase, like I'd originally planned, it's staying in its box because I don't want it to wear down any further. Very unfortunate considering this is my wedding photo album and I paid a lot of money for it.
Title:
Not worth it for the price
Score:
2
Name:
paigebrooks67 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I was very underwhelmed at the product for the price. It just seemed that it would have been nicer quality and binding if I’m paying $65 dollars for it.
Title:
Customer Service and Quality Control Fail
Score:
1
Name:
Abby A.
Reviewed On:
Photo Display Ornament
Content:
The first ornament arrived unglued on the side, very poor construction. I asked for a replacement to the be shipped and the second ornament they sent was black instead of brass. It took 19 days total and I'm back to square one with no ornament to gift and no refund.
Title:
Lacking in quality
Score:
2
Name:
Kristen S.
Reviewed On:
Hardcover Photo Book
Content:
I have ordered multiple photo books in the past, and this experience was definitely less impressive. The quality of the printing was not as good as the previous books I've ordered, and the book jacket did not come printed as expected. Upon reaching out to customer service, I was told that the image online was different than in real life. I'm not sure that I'll use AU again.
Title:
Disappointed I asked for this...
Score:
2
Name:
Samantha
Reviewed On:
Legacy Baby Book
Content:
I registered for this book after seeing it on social media. I should have looked into it more because I was really disappointed. After the initial newborn stuff, it is repetitive (in a bad way) and not interesting topics. I am going to create my own pages to be printed and just use the binder. Overall, it is a really expensive keepsake that doesn't outshine it's lower-priced competitors. Even though I didn't pay for it, I feel like it was a huge waste.
Title:
Lackluster, pun intended
Score:
2
Name:
Izabella
Content:
Overall underwhelming, especially for the price tag. The editing software is clunky at best and incredibly slow. Within 12 hours of ordering I realized I had put the matte finish instead of the lustre finish. I contacted customer support and was told only way I would have been able to change it is if I canceled my order - with only 50% reimbursement - and resubmitted it. It took me some time to save up for it in the first place so this wasn't really an option. The quality of the print is just okay. The pictures are not as sharp as I expected them to be.
Title:
It’s ok.
Score:
2
Name:
megan@meganbeth.com m.
Content:
Was expecting better quality for the price. The cover color was already rubbing off before I had a chance to give it as a gift...which was only a week. Knowing the cover quality I wouldn’t buy it again unless it was discounted by 50%.
Title:
If I could give 0 stars I would
Score:
1
Name:
aakhmatova
Reviewed On:
Wedding Layflat Photo Album
Content:
I have been purchasing from AU since 2017, mostly gallery frames and everyday prints with which I've been happy. So I was very excited to order my wedding album and felt I was in good hands. What I arrived, however, was absurdly poor quality. The title on the front cover was off center; about half the photos were streaky and cross-hatched. I may as well have gone to a local Fedex and used a self printer. This was unacceptable for the $600 price tag, and I reached out for a refund. The representative (who was admittedly polite and prompt—no complaints there) offered a replacement album. Unfortunately, this had the *exact same issues* of off-center title on the cover and streaky photos all around. I also ordered some gallery frames of a few photos from the album, and these turned out well, even though they were much larger prints. It's clear that their album printers are different from gallery frame printers, and of much lower quality. I asked for a refund and have yet to hear from AU. As it stands, I am ready to give up AU and move to a different service.
Title:
Paint chips & hooks don’t match
Score:
1
Name:
Harmony C.
Reviewed On:
Tone-On-Tone Frame
Content:
These are terrible quality. The frame coloring chips very easily. The picture hooks that came with the frame don’t work. You can see in my photos that the piece to hang from the hook on the back of the frame is too high for the picture hook, so the hooks can be seen. I’m baffled by the cost. So disappointing
Title:
NOT WORTH IT
Score:
1
Name:
Eliza W.
Reviewed On:
Wedding Layflat Photo Album
Content:
not worth it at all. Really disappointed in the photo quality. The binding is really nice but the photo process they use blows out photos and if you spent lots of money on a photographer only to have the photos print like crap, lets just say its really disappointing. I would not suggest this product.
Title:
Disappointed
Score:
2
Name:
Sarah O.
Content:
Printing quality/color was very poor. My friend had raved about these books so I decided to spend more than I usually do (I order an annual photo album on Shutterfly) but the quality was not good. The photos printed quite dark and the colors seemed distorted. I would not order from here again. I did like the concept and simplicity of the look of the album and ease from ordering on your phone. I just wish the quality had been better. Especially for the amount I paid for a relatively small album!
Title:
Disappointed
Score:
2
Name:
Sarah O.
Reviewed On:
Softcover Photo Book
Content:
Printing quality/color was very poor. My friend had raved about these books so I decided to spend more than I usually do (I order an annual photo album on Shutterfly) but the quality was not good. The photos printed quite dark and the colors seemed distorted. I would not order from here again. I did like the concept and simplicity of the look of the album and ease from ordering on your phone. I just wish the quality had been better. Especially for the amount I paid for a relatively small album!
Title:
Wouldnt order again
Score:
2
Name:
Phillip H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Binding part is not clean. Looks low quality. All photos came out too dark. Hard to see face expressions. Disappointed.
Title:
POOR CUSTOMER SERVICE
Score:
1
Name:
Margaret R.
Reviewed On:
Large Format Prints
Content:
My original prints had a couple of spots and purchased a reprint but customer service was unwilling to waive the reprint fee
Title:
Not great
Score:
3
Name:
meganshawarnold g.
Content:
Photos were blurry, paid a lot of $, disappointed.
Title:
Disappointed for the price point
Score:
1
Name:
Sarah D.
Reviewed On:
Contemporary Holiday Card
Content:
Was really excited to get our cards. We've gotten photo albums from Artifact Uprising before that were great quality. However these cards were very disappointing - especially for the price point. There was variation in print quality. In every other card there was a blur right in the middle. Picture quality was also not what was illustrated online. The gold foil was slightly sloppy. I wouldn't be as harsh except the price was 2x - 3x more than the competitors and I received better cards from them.
Title:
Grainy Photos/Printing Quality
Score:
2
Name:
Molly B.
Reviewed On:
Hardcover Travel Photo Book
Content:
Maybe it's because the paper was matted, but in general we felt the quality of the images once printed was poor (granier and not as sharp) compared to how they looked on screen.
Title:
Meh
Score:
2
Name:
Lauren F.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Clarity of the pictures was not impressive, resulting in an underwhelming memory book.
Title:
Poorly made
Score:
1
Name:
Heather E.
Content:
I love the concept, but on the first box I ordered, the brass was not on straight- it was scratched and there were blobs of glue that had seeped out onto the wood. AU was great about replacing it, but unfortunately the brass was scratched, it was the wrong color of wood and there were glue blobs that were on the wood.
Title:
Disappointed in Design
Score:
4
Name:
Amanda K.
Reviewed On:
Album Design Services
Content:
The design services I received were unsatisfactory. The product did not look professionally done the spacing was uneven and the product was not well laid out. I spent hours writing comments but the second revision still had many of the same problems. I have chosen to now design the album myself because I had originally paid to have design services to avoid spending the time to design the album and I already spent more than the time I would have taken to design it myself.
Title:
Disappointed with final product.
Score:
2
Name:
Virginia S.
Reviewed On:
Layflat Photo Album
Content:
The album itself is beautiful. But I had 5 albums printed, they were each over $350 and all the pictures are blurry. I had originally paid for design services so not exactly sure what happened. Disappointed with the final product.
Title:
Much smaller than I expected.Quality
Score:
1
Name:
kim.hart.fl g.
Reviewed On:
Wooden Tabletop Frames
Content:
Much smaller than I expected.Quality wasn’t as good as expected. Could have bought some in a local store for less than 1/4 of the price. Way overpriced. Lost me completely as a cudtomer going forward.
Title:
Not worth the price
Score:
3
Name:
Nikkel F.
Reviewed On:
Wooden Tabletop Frames
Content:
For the price, the frames are not worth it…they are cheaply made, I expected better form Artifact
Title:
Disappointed with the quality of
Score:
2
Name:
cynthia.r.henderson g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Disappointed with the quality of images and overall. Wouldn’t order again
Title:
Photo Quality
Score:
3
Name:
Jessica B.
Reviewed On:
Everyday Photo Book
Content:
Unexpectedly poor picture quality. Disappointed
Title:
Pretty but terrible quality
Score:
1
Name:
Heather M.
Reviewed On:
Baby Board Book
Content:
Just opened the book today for Christmas and the quality is horrible- the “board book” pages are peeling/separating.
Title:
Way too Expensive
Score:
3
Name:
Marisa R.
Reviewed On:
Metal Tabletop Frames
Content:
the photo product was satisfactory
Title:
2 stars print quality.. I'm receiving much better looking cards from other people from more affordable companies
Score:
2
Name:
Marybeth B.
Reviewed On:
Joy Multi-Image Holiday Card
Content:
I've bought a number of things from AU over the years, including last year's cards. Looking back, the cards were too dark. I looked past it since I liked the layouts and other products. I just received my cards (that use unaltered photos from a professional photographer), and this year, you can't even see our face faces due to print quality and the card stock they are using. The photos also have a warm cast and the cards don't lay flat. The card stock and print job of the promotional material they included looks way better, which just made me feel even worse about my purchase. I cannot recommend you purchase holiday cards here.
Title:
off centered/flat printing
Score:
1
Name:
Alison M.
Reviewed On:
Calendar Refill Pack
Content:
book title off center on cover and prints dull and flat
Title:
Horrible response time and turn around time
Score:
1
Name:
Dana C.
Reviewed On:
Large Format Prints
Content:
I never received my order. I emailed on multiple occasions. I still don’t know where my order is. I placed the order exactly one month ago and I have no communication from them despite multiple failed attempts on my part.
Title:
Disappointed
Score:
2
Name:
Amanda W.
Reviewed On:
Modern Metal Frames
Content:
The photos seem much darker than they looked online. I was really disappointed when I saw the back and white photo it was so dark I can barely make out the people. I have loved everything from artifact before but for the price of these prints and frames I was bummed.
Title:
Poor quality photos
Score:
1
Name:
Teryn B.
Reviewed On:
Brass & Wood Display Box
Content:
2 sets of my photos had orange lines running through them. For the price of these photos, I would expect better quality.
Title:
Poor service
Score:
2
Name:
msowah59 g.
Reviewed On:
Large Format Prints
Content:
The quality was not worth the wait. Could have gotten it done at Walgreens. Photo arrived more than 4 weeks after order and slightly bent.
Title:
Not worth the Money or the Hassle!
Score:
1
Name:
Blial C.
Reviewed On:
Hardcover Photo Book
Content:
Everyone always says that "you get what you pay for" so I splurged on a $100 Photo Book and was terribly disappointed. If you want a crisp clear bright photo print do not order here. The photos came out way too dark and they were soft, not sharp and crisp. Customer service offered me a 50% refund on my purchase or a reprint. I chose the reprint and changed the paper type from superfine to lustre like they recommended. They then canceled my new order 3 times because of errors on their end of things requiring 10 emails back and forth over a two week period. I am still waiting for my new book but I do not have high hopes and will not be ordering here again. They cant deliver what they promise. Here are some words from customer service: "Since we use matte paper, the ink also absorbs a bit more, so darker images may appear even darker in print, and images will appear less detailed in print than they do on screen. This is why photos printed with us won't look the same as photos printed on high-gloss paper." AND "For most of our products, we do what is called “press printing”. This is different from a traditional photographic print in that it is a series of tiny dots which may make the photo appear less sharp than a traditional photographic print. "
Title:
I chose Artifact Uprising, despite
Score:
2
Name:
adamsjw4 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I chose Artifact Uprising, despite the high price point, because I believe in paying more for quality. Unfortunately, quality is not what I received. To start, the $85 keepsake box was absolutely awful. I found more info on the website about their boxes and saw a beautiful photo of a walnut keepsake box for $80 - that seemed like a match to me, but is not what is received when you add a box onto the album. What I got was an unfinished pine box that was full of holes and arrived in pieces because it is help together with medium-light duty staples and a small amount of glue that was clearly not clamped at any point. It genuinely looks like a woodworking project done at an elementary school. According to the customer support rep, there exists a description of the box somewhere that explains the box is made of "reclaimed beetle pine" - but I have confirmed that description never showed for me at any point in the design or checkout process, and regardless of the wood type, $80 for a box design that ikea wouldn't even sell is absurd. The book itself is fairly nice. I don't love the page thickness, it feels like paper glued to styrofoam which feels cheap to me, but I'm sure some people love the thickness and think it feels "premium". My issue is with the quality of the photos - we had a fantastic photographer that took amazing photos that looked great in both the Artifact Uprising editor and in the proofs we had generated before purchasing. However, upon receiving the book, the photos look washed out and less rich in color, which makes them look like we printed our cell phone photos onto a shutterfly book vs professionally taken and edited photos. They looked less crisp and some details were lost entirely, especially if they were in shadow - and our photographer loves playing with light. If your photos were taken with aggressive studio style lighting, this wouldn't be as noticeable, but it's painfully clear in our book. Again, this did not show up in the proofs. I have added a photo of a proof versus real life comparison to illustrate this.
Title:
Very Poor Quality Prints
Score:
1
Name:
Erica M.
Reviewed On:
Modern Wall Tile
Content:
Poor print quality, thin paper, seems like they used a home printer to print the photographs.
Title:
Rotten product
Score:
1
Name:
Linda B.
Reviewed On:
Softcover Photo Book
Content:
Will never purchase again. Too Dark. Every photo. Useless to complain. Customer service said “that’s the way it is” with our photos/books.
Title:
not true to color
Score:
2
Name:
qutran260 g.
Reviewed On:
Large Format Prints
Content:
Prints are way too dark, not true to image color.
Title:
Arrived Damaged and Broken
Score:
5
Name:
alexagahagan g.
Reviewed On:
Wedding Guest Book
Content:
Our book arrived damaged and broken. The pages were falling out and the spine had multiple dents. I defiantly expected better quality for a book like this.
Title:
Alright
Score:
2
Name:
Tom M.
Reviewed On:
Everyday Photo Prints
Content:
Prints were super dark and no good quality. They get printed on a cardboard like material. Didn’t think the professional pictures printed better here compared to Walgreens/shutteryfly
Title:
Not worth what I paid
Score:
1
Name:
stella h.
Reviewed On:
Giclée Art Prints
Content:
Not worth what I paid
Title:
Disappointed
Score:
1
Name:
Sam L.
Reviewed On:
Softcover Photo Book
Content:
The way the photo printed on the cover had streaks. Colours printed far too dark. Had to reorder from a different company
Title:
I was embarrassed to give this as a gift
Score:
1
Name:
rmcg2794 g.
Content:
I spent hours making a wedding album to give to my in-laws. I used high quality photos from my photographer and they were all blurry in the album. I spent $700 on this album there’s just no excuse for how poor the quality was. Please use another service, this one is not worth it.
Title:
Disappointed
Score:
2
Name:
allison m.
Content:
There were multiple pictures that were cut off. I went through each photo and centered them and whole faces were just cut off. Very disappointing especially for the price.
Title:
Not worth the money
Score:
2
Name:
Claire B.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Not worth the money
Title:
Disappointed in the quality
Score:
2
Name:
Sam
Reviewed On:
Everyday Photo Book
Content:
I was a bit disappointed in the quality of this product. I ordered two as Christmas gifts for family members who had recently had professional photos taken and was excited to give something thoughtful. The online proofs looked great, but when the books arrived, the images appeared grainy and lower resolution than expected. The pages also felt more like card stock than I anticipated. While the images looked very clear online, the in-person quality didn’t match. I would recommend reviewing resolution options carefully or considering another brand if image quality is a priority.
Title:
Overpriced; Slow Production times; Warped pages & Lines in albums
Score:
2
Name:
Irene C.
Reviewed On:
Wedding Layflat Photo Album
Content:
Honestly, production time for my first album took a week longer it should have. It came with lines on every single page so there's no quality control. 2nd replacement album should have come before christmas but they ran late again but they refunded back shipping costs. 2nd album was better than first but the first album is already warped which is surprising so hopefully that doesn't happen to the replacement album. Honestly for the price they're charging, I could have gotten better quality and with less wait elsewhere. I would be wary of ordering from them again.
Title:
Frame beautiful! Prints looked dull
Score:
3
Name:
The F.
Reviewed On:
Pressed Glass Frame
Content:
The pressed glass frame was extremely beautiful. I would purchase prints elsewhere. The frame includes prints but they arrive on what looks like thick card stock and are not very clear. For the price charged, you’d assume the prints would be very clear and vivid. Three stars for the beautiful frame minus two for disappointing print quality.
Title:
Box Broken
Score:
5
Name:
Aaron D.
Reviewed On:
Walnut Album Box
Content:
Unfortunately the box came broken
Title:
Picture was terrible!! Muddy—utterly useless.
Score:
1
Name:
Robin T.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Picture was terrible!! Muddy—utterly useless. Don’t use this company.
Title:
Below Expectation
Score:
3
Name:
Louis L.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Sadly the prints weren’t well printed. They were dark and flat. I’ve had great luck with the giclee prints, this was unepected. I went with another service to get them reprinted.
Title:
SO BAD
Score:
1
Name:
Hannah T.
Reviewed On:
Layflat Photo Album
Content:
I had major problems with my order and it looked terrible. Communication throughout wasn't consistent and it took a long time to get replies. There were so many obvious formatting issues like text on top of text, a lot of text got cut off, text on top of photos, spacing issues, etc. No one checked it before it was sent. The formatting didn't show up on the computer when I made it so i was surprised when it arrived. I was so sad by my experience with Artifact Uprising as I had done extensive research to make a book and so many people said Artifact Uprising was the best, but I found it to be even worse than Walgreens Photobooks. I'm embarrassed by the book and I put so much work into it, I'm absolutely gutted.
Title:
Disappointed in Quality
Score:
2
Name:
Anna D.
Reviewed On:
Color Series Photo Book
Content:
This product is a bit flawed, in my opinion. The cut out in the cover actually makes the book quite flimsy. The first time I opened it, I realized I'd need to be extremely careful with it to not tear anything. (That's not what you want in a photo album!) The cover and pages both need to be more durable. I was also a bit disappointed in the photo quality and binding of the book. Some photos were printed much too close to the binding, despite using the available layouts in on the Artifact Uprising website. I could also see the glue in various points in the book. I had intended to use this style of album as an annual photo book for all my various snapshots throughout each year, but I will need to look elsewhere. This product doesn't seem like it's built to last. I would not recommend it to a friend.
Title:
Poor Quality Prints
Score:
2
Name:
rkorloff g.
Reviewed On:
4-Image Square Holiday Card
Content:
Unfortunately, not a good experience.
Title:
Low quality product
Score:
4
Name:
jlchaussee g.
Reviewed On:
Everyday Photo Book
Content:
The lettering is all crooked and the metallic font color is smudged and missing in some sections. Overall the quality just isn’t there. Feel a bit ripped off, won’t buy from here again.
Title:
Pictures grainy
Score:
2
Name:
Neal M.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Not sure what the issue was. I downloaded pictures from photographer. High quality. Many of the pictures were of poor quality. Very difficult to work with customer service. Respond days later only through email. They let me make another book. Different pictures with same problem. I would shop around different sites. People look at our book and say, “who did this?” Referring to grainy pictures. Just mediocre quality. Sorry. Just being honest.
Title:
Expected better
Score:
2
Name:
Alicia R.
Reviewed On:
Hardcover Annual Photo Book
Content:
The paper quality was poor and looked like a home print out. The photo wrap was also useless- didn’t fit well. Next time I’ll be sure to select better paper, no outside photo wrap and print photos at larger scale.
Title:
Disappointed
Score:
3
Name:
Noel N.
Reviewed On:
Hardcover Photo Book
Content:
The photos came out a dark and the page cutting wasn't very good. Full bleed images didn't go to the edge of the page and there were strips of white. Seems like you don't extend the images past the cut lines to avoid this problem. Product could use some QA/QC for how much I paid for it.
Title:
Where’s the Quality Control Mgmt?
Score:
1
Name:
Nicole N.
Reviewed On:
Bold Handwritten Christmas Card
Content:
Our first time using this company and our Christmas cards came out horribly BAD! Every single card has imperfections, misprints, scratches, ink voids etc. Im shocked they even allowed to let these leave their facilities. I’m embarrassed I have to send these out to my family and friends.
Title:
Honestly was so bummed- I
Score:
2
Name:
tanya.oselska g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Honestly was so bummed- I love Artifact but my book came wrinkled and looked like it was glued by a 3 year old. Dissapointing
Title:
Order Not on Time and No Customer Service
Score:
2
Name:
Jess D.
Reviewed On:
Everyday Photo Book
Content:
I ordered prior to the specified cut off date and paid expedited shipping. We have now passed the arrival date and the order still is noted as being in production. Company does not respond to customer inquiries. For the amount of money spent it is not worth it. Should have used Shutterfly.
Title:
Defective Photo Book
Score:
2
Name:
Anne S.
Reviewed On:
Softcover Photo Book
Content:
Unfortunately, as excited as I was about creating photo books to give to friends, the design software wasn't very smooth, and after a lot of effort to put together my book, one of the copies' pages wasn't properly cut, maybe on account of a faulty machine. I had hoped for a really clean, well put together product, and though I like the templates offered, I don't think that the photo books were worth the price, software and defect considered.
Title:
Faded Prints - Lacked Color
Score:
2
Name:
sunnyykim1 g.
Reviewed On:
Layflat Photo Album
Content:
The prints were very faded-looking. Unfortunately, did not look like the proofs online. The binding was nice, but the photos were all washed out. I spent $500+ on 2 books as Christmas gifts. Customer service was also nice, but the print quality was disappointing for the price.
Title:
Quality not up to standard
Score:
1
Name:
mrsanndeeds g.
Content:
For the price I was expecting so much more. Very disappointed in the quality of the printing. I used high resolution images that looked wonderful on the site in the design phase. When the product got here, there was distortion in the printing that made faces look odd on several of the cards. For the price, I would not recommend this to others.
Title:
Low quality product and lack of follow up
Score:
1
Name:
Jenny R.
Content:
We purchased 2 wooden boxes for our albums and one arrived in pieces and the other arrived chipped on the sides. The quality was surprisingly poor for the amount of money we paid for them. When called to ask for replacement, customer service rep said you’re out of stock and that I should call back in 2 weeks to check. What type of quality and service is this for a company that charge prices and quote quality as the main priority? It’s been almost 2 weeks and I have no idea if my boxes will be replaced.
Title:
Not what I expected
Score:
2
Name:
Louie K.
Content:
Not great quality of photos. I see no difference in getting photos from walgreens
Title:
Disappointed
Score:
2
Name:
The F.
Reviewed On:
Border Grid Holiday Card
Content:
I’ve ordered my cards from AU for the last 4 or 5 years. I received the cards in record time, but the printing quality this year was noticeably bad. The colors were muted and, in some places, the photos were blurred despite the digital photos having no quality issues.
Title:
I felt like the product
Score:
2
Name:
Sarah S.
Reviewed On:
2023 Photo Display Ornament
Content:
I felt like the product was poorly made; pictures were blurry and the wood frame was chipped and unfinished looking. The metal had scratches on it. After many emails with customer service, I got a full refund and appreciated that.
Title:
Messed up 2 years in a row
Score:
2
Name:
Cassie, J.
Reviewed On:
Bold & Bright Holiday Card
Content:
The cards were delivered 2 weeks after ordering in November and at that time they were cropped crookedly. The card looked slanted and terrible. I also only received 25 envelopes. I contacted customer service and they offered to send more. The new ones arrived the week of Christmas and would not be delivered in time to friends and family. I requested a refund but was not given one since the second batch of cards were already sent to me. Last year I was given the incorrect number of envelopes. I will not be buying from artifact uprising again.
Title:
Just doesn't worth a cost
Score:
1
Name:
kei
Reviewed On:
Color Series Photo Book
Content:
I ordered this hoping that it meets the expectation and high cost of production. It did not. The material looks extremely cheap looks like a junk flier that comes in your mail. Very disappointed won't order from this company ever again.
Title:
Not happy, don’t recommend
Score:
1
Name:
Aditi P.
Reviewed On:
Baby Board Book
Content:
Bought the baby book for father’s day and after opening and reading through one time, tge cover page film started to come off and appear in a different color. Have so many baby books and this has necer happened. Also this book was ~50$ which is not worth it
Title:
Printing too dark
Score:
3
Name:
David W.
Reviewed On:
Hardcover Photo Book
Content:
The photo print quality was disappointing for such an expensive album. Everything is so dark and the clarity/resolution not very good.
Title:
Does not work as a signature guest book.
Score:
2
Name:
Elizabeth H.
Reviewed On:
Wedding Guest Book
Content:
We used the book as our guestbook for our wedding last night. Was beautiful, but the ink bled through the pages with a sharpie and all other pens smudged. Book is ruined. Very upset
Title:
Low quality
Score:
2
Name:
themcallisters2022 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The ink for the text on the cover of our wedding album is bleeding. I am disappointed in the quality for the price I paid.
Title:
Okay if you don't have a printer
Score:
2
Name:
Breanne H.
Reviewed On:
Everyday Photo Prints
Content:
I was really looking forward to using these in my baby book since I loved the baby book so much. The paper quality is nice and all, but the print quality is meh. I could have easily just printed these on my personal printer with better results. Not worth the money AT ALL. Very concerned about my book orders now... so disappointed.
Title:
The WORST Decision of my LIFE
Score:
1
Name:
Alex
Content:
I trusted this company with my engagement album which was to be used as a guestbook at my wedding. The first one they sent - absolute nightmare. Damaged, incorrectly printed, stained with ink, horrible photo quality. So they send a replacement. It’s even worst. It’s absolutely horrific how much worse it is.
Title:
I ordered two framed prints,
Score:
1
Name:
Meg G.
Reviewed On:
Giclée Art Prints
Content:
I ordered two framed prints, and they both arrived with the wrong mat color/frame color combination. Customer service sent two more as replacements, and one was still the wrong mat/frame combination. They sent another, and I realized that out of the five framed prints, only one had a finished back (the others had exposed staples and unstained wood). Frustrated, I contacted CS again to explain that this is unreasonable, and asked for a full refund. They refused and issued a partial refund. If these were not gifts, I might not have minded the unfinished backs as much, but there's a lack of quality control - and quality in general - that does not match the price. I will not be ordering from AU again.
Title:
Didn’t print the correct project
Score:
1
Name:
Meghann S.
Reviewed On:
Color Series Photo Book
Content:
Customer service reprinted a photo book because of the poor quality of gold foil and messed up text block. The reprinted book was not the correct book.
Title:
Pictures were blurry
Score:
2
Name:
M P.
Reviewed On:
Hardcover Photo Book
Content:
The original book that was sent was a mess of fonts, cutting off the paragraphs people had sent. Fortunately there was time and Arrifact did make it right. But it did show that no one had looked at the original book because they would have seen it was wrong. But the pictures were really blurry and not what it looked like when on the website. I thought the quality would be better for the price
Title:
Chipped frames
Score:
2
Name:
C, B.
Reviewed On:
Tone-On-Tone Frame
Content:
The photo quality is great and I love the colour of the frames but they arrived with worn looking edges that make them look really cheap. I ordered both a blue and green frame. Disappointing as this was a gift.
Title:
Absolutely awful. I want my
Score:
1
Name:
Brianna G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Absolutely awful. I want my money back. I hated everything about it. I thought I got a huge bucket. I got a small book. The pictures were blurry. I don’t recommend.
Title:
Buyer Beware
Score:
5
Name:
Eric O.
Reviewed On:
Hardcover Photo Book
Content:
Absolutely horrific experience! Poor customer service! Cannot speak with an individual to resolve my issue/concern. Meanwhile you have finagled $96. 00 from me.
Title:
poor manufacturing, but getting a replacement was smooth
Score:
4
Name:
emmabrownwritesmail g.
Reviewed On:
Custom Photo Calendar
Content:
When I received the calendar, I was surprised by the poor quality of the wooden base. It looked liked it was manufactured from a knotted part of the wood, which included discoloration, loose chips and splinters, and a hole at the center of the knot. Not in a "rustic" way, but a "not quality controlled by a human" way. Fine to use as a personal clip-board but not acceptable for a gift or at this price point. I requested a replacement and got prompt help (from a real human), and am completely happy with the second calendar base. From looking closely at the packaging, I would guess that Artifact Uprising may be using various different manufacturers. . . and that's acceptable; I just hope they keep a closer eye on whichever one produced my first order. I've been quite satisfied with their print quality in the past and will most likely continue ordering from them.
Title:
Disappointed by the picture quality
Score:
2
Name:
jenna f.
Content:
It was not what I expected
Title:
Disappointed by the picture quality
Score:
2
Name:
Jenna R.
Reviewed On:
Hardcover Photo Book
Content:
It was not what I expected
Title:
Not as pictured.
Score:
1
Name:
Presli S.
Reviewed On:
Brass & Wood Display Box
Content:
Product looks cheap. Picture slides down when standing upright and you can see the white edge of the photo (not supposed to be the picture).
Title:
Poor quality
Score:
1
Name:
Laura G.
Reviewed On:
Large Format Prints
Content:
Smeared, easily scratched and didn’t give me my money back
Title:
Not great
Score:
2
Name:
devanmichael@gmail.com d.
Reviewed On:
Large Format Prints
Content:
Disappointed in the quality of prints. Matte and not glossy. Printing quality poor - fuzzy and dark. I was told by a customer service rep at AU that the prints would be identical to the ones in the framed photos as that was what I was looking to replicate, and they were not.
Title:
Poor Color Quality
Score:
1
Name:
Emily H.
Content:
I’ve ordered calendars every year from Artifact Uprising. We’re professional photographers and usually love the quality, this time the colors were totally off. Overly red and orange (on photos taken with professional cameras and professionally color corrected, so we can’t blame that). Very disappointing for the price. The paper quality is lovely, but the color quality matched Walgreens. I’ll order from my local print shop from now on.
Title:
Disappointed
Score:
1
Name:
erica v.
Reviewed On:
Hardcover Travel Photo Book
Content:
The coloring was different on the screen than the pages in the book, my screen is calibrated. The jacket cover was “bent” in the wrong place and unrelated, doesn’t sit nicely. Getting 1star because at least my photos are in a tangible album. Not the quality I was expecting for the price I paid.
Title:
Slow delivery
Score:
1
Name:
Caroline M.
Reviewed On:
Softcover Photo Book
Content:
I ordered some books on 17 November they took a month to arrive. My second order was made on 28 November and to date (21 December) has not arrived. Sadly it does not look like this gift will arrive for Christmas.
Title:
Circle Cut Out Sloppy and Print Quality Low
Score:
1
Name:
laurenlongest g.
Reviewed On:
Color Series Photo Book
Content:
The circle cut out on first order (2 copies of same book) was irregular and jagged. Customer service was responsive and sent the order again and the issues were the exact same with the second order. The print quality was low and there were areas on the photos with static type lines where the ink ran low. I am disappointed. I designed the order as a gift and am too embarrassed to give it away.
Title:
Blurry image , not crisp
Score:
1
Name:
Lily c.
Reviewed On:
Everyday Photo Prints
Content:
Very disappointing. I’ve use AU before with success but the matte prints are terrible. Not sure why anyone would want this type of print. My professional grade/resolution images look blurry and unable to frame or display, while my iPhone ones look terrible which for a 5x7 is ridiculous. CVS would have provided better results. The they look like mid quality post cards. Big shadows . My black horse looks like a big shadow in every photo and my eyes and face are blues . I can’t believe the pricing on these as they are described as being matte on good quality paper. Some are also bent. I reached out through customer service requesting a refund or replacement on a gloss as I’m so upset on the waste time putting together my photos and expensive shipping for the bad quality .
Title:
Grainy image
Score:
3
Name:
Arielle N.
Reviewed On:
Hardcover Photo Book
Content:
Excellent layout and easy to use but matte paper made image quality poor. Professional photographs appeared grainy once printed. Was disappointed with the printing quality given the cost. Emailed customer service given product satisfaction guaranteed but they were not helpful in unfortunately.
Title:
Not what I was hoping for
Score:
2
Name:
sarahdrinkstea g.
Reviewed On:
Design Your Own Folded Cards
Content:
The paper wasn't the quality I was hoping for and the images weren't as sharp. I won't order again.
Title:
Not worth it
Score:
2
Name:
Alexis L.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The pictures came out really dark. I bought 5 books which was expensive so that is disappointing that I’m not happy with how they turned out
Title:
abysmal customer service
Score:
1
Name:
the W.
Content:
Artifact Uprising changed me $160. I cancelled the order within an hour after placing and was never refunded. This was 3+ months ago and I'm still asking for a refund with no support.
Title:
Misleading and poor delivery.
Score:
1
Name:
Sarah C.
Reviewed On:
Large Format Prints
Content:
Disappointed. Item did not deliver on time (ordered with a 3 week buffer but never arrived), therefore unable to give the gift for desired occasion. Once it did arrive (after reordering) it was not true to size. I see the error I made after revisiting the website, but I think it is unclear that you have to select a full bleed when ordering to get the actual 8x10 size. This information could be clearer. The photo with boarder does not measure 8x10. Overall disappointing experience and I am left with a less than perfect product.
Title:
Poor quality
Score:
2
Name:
Sarah T.
Reviewed On:
'Tis The Season Holiday Card
Content:
Disappointed in the quality for the price point. Paper and image quality similar to much cheaper holiday card options. Will not use again.
Title:
Not worth it! Not any better than Shutterfly or Walgreens Quality
Score:
1
Name:
Sadie W.
Reviewed On:
Layflat Photo Album
Content:
I uploaded professional photos of high quality. I did have some lightened so that they wouldn't turn out dark for the print. 90% of the photos still came out too dark. They also came out a little fuzzy. The low quality outcome is not worth the price. I would have been happy with the price tag if the book didn't have these flaws. Will not recommend to anyone.
Title:
photos looks blurry
Score:
2
Name:
Haniya T.
Reviewed On:
Everyday Photo Prints
Content:
Print quality is not great. I would not order these again. The images lose detail and the color re-production is not good.
Title:
Poor quality Giclee
Score:
1
Name:
jhk048 g.
Reviewed On:
Large Format Prints
Content:
Not as saturated or sharp as it should be. I compared the quality of the print to the original photo, and noticed that the print was not as high quality as it should be. So, I ordered the same photo print from a different store for luster and shinny: they both came out to be way better quality Giclee prints than the one from this store. I do not know who wants to hang the print from this store to show off your decor
Title:
Bad costumer service
Score:
1
Name:
Mariana W.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I was working on a different kind of hardcover than the one I wanted, I asked for help, they confirmed it’d come out the way I wanted and I received a complete different kind of album. I don’t recommend that at all.
Title:
Ehhh seemed far overpriced
Score:
3
Name:
Matt C.
Content:
Ehhh seemed far overpriced. Print didn't turn out great and there was lots of paper pulp trapped behind the glass of the frame.
Title:
Ehhh seemed far overpriced
Score:
3
Name:
Matt C.
Reviewed On:
Modern Metal Frames
Content:
Ehhh seemed far overpriced. Print didn't turn out great and there was lots of paper pulp trapped behind the glass of the frame.
Title:
Meh
Score:
3
Name:
Esme B.
Reviewed On:
Everyday Photo Prints
Content:
Not good value for money. It’s not really photo quality. Looks exactly the same as when my husband printed out pictures on a printer at our local coffee shop.
Title:
Not worth the cost.
Score:
1
Name:
Constanza R.
Reviewed On:
Photo Curation Services
Content:
I was very unhappy with the photo curation services. The pictures chosen were not ideal and there was no opportunity to give feedback on the types of photos I was looking for. I ended up just curating the photos myself.
Title:
Poor printing, ink bleed on
Score:
3
Name:
iannuzzi.matt g.
Reviewed On:
Signature Layflat Photo Album
Content:
Poor printing, ink bleed on cover. Quality disappointing for an outrageously expensive print job.
Title:
Perhaps I chose the improper
Score:
3
Name:
Hibba A.
Content:
Perhaps I chose the improper format for my wedding photos. The pictures turned out much darker in print than they appeared in the rendering online. The finish also seemed lack-luster.
Title:
Perhaps I chose the improper
Score:
3
Name:
Hibba A.
Reviewed On:
Hardcover Photo Book
Content:
Perhaps I chose the improper format for my wedding photos. The pictures turned out much darker in print than they appeared in the rendering online. The finish also seemed lack-luster.
Title:
Not as good as I had hoped
Score:
1
Name:
Elisabeth W.
Reviewed On:
Color Series Photo Book
Content:
I like the layout of these books but when they arrived in the mail they were much different that expected. I didn't realize that they were soft cover books which was disappointing. And the photo quality in the book didn't match what you saw online. Some photos had warning messages that they were lower quality. In the online version, they still looked OK so I decided to print them anyways. When they were printed though, the image was completely pixelated and you can hardly see what the picture is of. The google photo integration was also broken at the time of creating these books, which made it extremely time consuming to put together.
Title:
Sadly disappointed in the quality.
Score:
3
Name:
becschumann7 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I had such high hopes for Artifact Uprising. I had seen so many videos in social media hyping up the products, especially for weddings. However, I was disappointed in the quality. My first one came damaged. I reached out to customer service and they were able to send me an expedited replacement. It still looks nice but no where near the quality I was expecting. I paid over $70 for the photo book with shipping and was anticipating an excellent product. Sadly, I am still disappointed and will not purchase from them again.
Title:
NOT worth the $$$
Score:
1
Name:
B
Reviewed On:
Baby Board Book
Content:
UGH, I had super high hopes for creating a cute board book for my baby. When creating the board book online, the pics looks a lot lighter and when I received the book, alllll of the pictures looks so dark. . . and glazed. It's definitely not a quality book that I have hoped for. Definitely not worth $35 plus shipping and tax. I could have done this same type of work at Walgreens, unfortunately.
Title:
Don’t waste your money
Score:
1
Name:
sarahgrace1130 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The book is nice in theory but really you can only print big pictures in your book if you want nice quality. ALL of the smaller photos in my wedding album turned out horrible. People’s faces are unrecognizable because they’re so blurry and pixelated. Customer service claims it’s because they use press printing and make the photos out of tiny dots. Regardless, don’t advertise that this a premium quality book because it’s not. The books we made for our parents with our wedding photos from Shutterfly had better picture quality than this. Like I said, you’ll only get good quality photos if you make every single page each its own photo in a large size. If you make any of your photos small, forget about having nice clear picture quality.
Title:
Photo Quality is horrible
Score:
1
Name:
Jennifer M.
Reviewed On:
Hardcover Photo Book
Content:
I spent many hours creating a gift of the 8. 5 smaller size book. Out of the 250+ photos added, I would consider two of them (both black and white photos) to be of good quality. The pictures are extremely dark and completely blurry. Each photo was taken with a new iPhone or a professional camera so resolution is not the issue. I have had much better quality at Shutterfly, Walmart and Amazon so I don't consider this acceptable for a book that cost nearly $150. I reached out to Artifact and after sending them pictures of the quality, they responded that "it looks like your order printed as expected". They did offer to reprint but not sure why I would put more time into this if it printed in the quality they expect. They also told me that they use technology that prints as little dots rather than traditional photos. Had I known this I definitely would not have ordered an expensive "photo" book from them. This was a gift that I can't even gift because the quality is that bad.
Title:
Not worth $350!
Score:
1
Name:
Erika P.
Reviewed On:
Signature Layflat Photo Album
Content:
I was extremely disappointed with the quality of the book for the price I paid. A few letters from the cover the ink had smeared but most importantly the texture of the thick pages makes photos look blurry. Especially the pages were you can select 5+ photos, the size of the photos are 2”x3”, that size photo with a thick textured paper makes the detail of people’s faces look very blurry. I wish I would have shopped around and actually read reviews. Milk books is a company I wish I would have trying instead.
Title:
Low quality printing of pictures
Score:
1
Name:
mary.mcgann5 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Disappointed with low quality pictures, especially considering the price.
Title:
Disappointed
Score:
1
Name:
Alyssa M.
Reviewed On:
Signature Layflat Photo Album
Content:
I would not order from this company again. The photo quality was not good- the photos show up so much darker than they really are. The book quality was also not up to par. I wanted to invest in a nice book for our wedding photos that would last forever. I invested in the nicest option and when it came the front page is literally just a photo glued on to the leather front. Could have made this myself and probably done better. Waste of $550 as I will now have to order elsewhere.
Title:
Beautifully made
Score:
3
Name:
Alexandra R.
Reviewed On:
Modern Wall Calendar
Content:
I only put 3 stars cause I never received one of the calendars I ordered.
Title:
Dark
Score:
2
Name:
Christopher L.
Reviewed On:
Large Format Prints
Content:
The photos I ordered arrived dark. I had the same photos printed elsewhere and they arrived much lighter. The photos are also not very sharp. Others that I purchased elsewhere were as sharp as the original file.
Title:
Not printed correctly
Score:
1
Name:
Lauren T.
Reviewed On:
Large Format Prints
Content:
This is the second order I have placed and my print did not print correctly. There is a huge white boarder around my print when it needs to print to the edge. After 3 weeks of talking to someone I finally got a discount code to reorder and the same issues happened. I sent another email and no one has responded to my issue.
Title:
Overpriced for what you get
Score:
2
Name:
Jordan O.
Content:
The book itself looks beautiful, but the photos printed super dark. Definitely not work $700
Title:
Sent wrong item
Score:
1
Name:
Hayley C.
Reviewed On:
Custom Photo Calendar
Content:
They sent the wrong wood color and when I reached and they sent a replacement, it was also wrong
Title:
Slow production. Decent quality. Average.
Score:
3
Name:
Joanne B.
Reviewed On:
Merry Christmas Card
Content:
Slow production. Decent quality. Average. Expensive!
Title:
Great Book Quality, Bad Picture Quality
Score:
2
Name:
robhenke17 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I thought the book itself was very well made but even with uploading HD pictures they are grainy and to be honest my GF did not like the way they turned out so alittle disappointing for a 50 dollar product.
Title:
Ehh
Score:
3
Name:
acruz0920 g.
Reviewed On:
Softcover Mini Photo Book
Content:
Great price, decent quality. Unfortunately, some images were rotated and there were errors on title. .
Title:
Underwhelmed
Score:
1
Name:
Amika D.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
Both my original order and replacement were not centered, not happy with the quality that I usually expect from AU. The color variation was also off.
Title:
Terrible service
Score:
1
Name:
The F.
Content:
Poor quality and poor communication -holiday cards arrived 2 weeks late and therefore couldn’t be used
Title:
Just ok
Score:
2
Name:
lisa.henault g.
Reviewed On:
Everyday Photo Prints
Content:
These were ok but not what I was expecting. The colour seemed a bit faded and as if they were printed from a printer at home.
Title:
The outside was nice but
Score:
1
Name:
jennprigge g.
Reviewed On:
Everyday Photo Book
Content:
The outside was nice but inside was cheap paper and blurry prints. So disappointed 😔
Title:
Disappointed. The text on the
Score:
1
Name:
lauren g.
Content:
Disappointed. The text on the last page of my book was cut off.
Title:
Disappointed. The text on the
Score:
1
Name:
Lauren G.
Reviewed On:
Color Series Photo Book
Content:
Disappointed. The text on the last page of my book was cut off.
Title:
7 weeks in - Still hasn’t arrived
Score:
1
Name:
Nathaniel H.
Content:
Ordered the product in early May with standard production / delivery. They were unable to complete the “wooden box” component so delayed and resubmitted the order was in late May. When the “Estimated Ship Date” had passed, reached back out and was told that “a technical glitch” required the order to be resubmitted AGAIN. Six weeks later and still no sign of our $800 wedding book. Be very wary if you’re on a timeline for any time-sensitive gift.
Title:
Poor customer service for damaged book
Score:
1
Name:
Erin
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I love the interior of book but it came damaged two weeks ago and for $150 I expect it to be fixed. Iv been trying to get in contact with them for two whole weeks and have not heard anything. Sent in multiple tickets and emails.
Title:
Nice frames, poor quality photo printing
Score:
3
Name:
amanda b.
Reviewed On:
Floating Frames
Content:
The frames were very nice and modern but the print quality was not at all impressive
Title:
Not Keepsake Quality
Score:
2
Name:
lvandermause1 g.
Reviewed On:
Hardcover Photo Book
Content:
The color quality and resolution is disappointing. We’ll use this as a coffee table book but it’s definitely not a long term keepsake album. Wish I would have ordered elsewhere!
Title:
Poor print quality
Score:
2
Name:
The F.
Content:
The paper quality and texture is great but the color of the photos and quality of the printing, specifically the gold embossing, leave something to be desired. The embossed areas are not crisp.
Title:
2 failed attempts
Score:
5
Name:
sylwiamozdzen33 g.
Reviewed On:
Photo Guest Book
Content:
We ordered our first book, the order of the pages was printed incorrectly. Our replacement book came with pages stuck together that tore the pages when we tried to pull apart.
Title:
Overpriced
Score:
2
Name:
Kelsey B.
Reviewed On:
Legacy Baby Book
Content:
Not the best writing prompts. Overpriced for what it is.
Title:
Not worth the price
Score:
2
Name:
Sativa H.
Reviewed On:
Layflat Photo Album
Content:
The quality was less than I expected for spending almost $300 for a photo album. I'm not impressed and honestly would return it if I could. The pages are thick and sturdy and the cloth cover is nice but those are the only positives. I chose the option with a small square photo on the cover and it's literally just glued on top not built into the cover like it appears in the examples. Every single picture is WAY darker than they are on my phone or printed through walgreens (and walgreens is cheap!), some of them you can't even see people faces because it's so dark. On top of that the image quality is extremely low, all of the pictures turned out blurry even the larger ones. And I know this isn't a photo quality issue because I have very large printed ones hung up in my home that look the same as they do digitally. The shipping also took longer than they said it would. I was so excited for this and I'm extremely disappointed. Feels like I was scammed.
Title:
Nice but…
Score:
3
Name:
Robin B.
Reviewed On:
Layflat Photo Album
Content:
The photos in the album are lovely. The colors are vibrant and accurate. The reason I’m giving it 3 stars is because of the cover. The album title was hand stamped off center and it looked horrible. I used their live chat and complained. They were nice enough to redo it so I chose a different placement of the title, bottom right side, and it looked better. However, the second time I received the album, the cover came warped so it doesn’t lie flat. For the price of the album, it’s very disappointing. I won’t be using this company again.
Title:
Too Dark
Score:
2
Name:
Martha N.
Reviewed On:
Large Format Prints
Content:
The print was much too dark and it took forever to get here.
Title:
Poor photo quality
Score:
2
Name:
Hayoung Y.
Content:
Wish the photo quality was as good as everything else they have going. It was easy to design and i loved the half jacket look, but the photos look like they’re printed off of the computer on regular. No gloss, grainy. And they’re professional taken photos. Wish I could say better things about them because I heard good things and wanted to like them.
Title:
Poor photo quality
Score:
2
Name:
Hayoung Y.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Wish the photo quality was as good as everything else they have going. It was easy to design and i loved the half jacket look, but the photos look like they’re printed off of the computer on regular. No gloss, grainy. And they’re professional taken photos. Wish I could say better things about them because I heard good things and wanted to like them.
Title:
Poor printing quality and lacking customer service
Score:
2
Name:
Judy K.
Reviewed On:
Merry & Bright 4-Image Card
Content:
The images on this card that we ordered came out blotchy and blurry. I contacted customer service and they gave me the option to re-order them, but I’d have to cover the shipping costs. I ordered these on Black Friday and with a reprint, I needed them to get here asap so per the website’s timeline, I paid $38 dollars for expedited shipping. They shipped the new order past the expected ship date so I received it several days after the estimated arrival time, since it went past the weekend. I contacted customer service again, and they tried to tell me the timeline was correct all along.
Title:
Broken
Score:
1
Name:
Isaac C.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The book came cracked on the cover and I haven’t heard from customer service for any of my complaints.
Title:
Weird and too scripted
Score:
1
Name:
Lauren H.
Content:
I love Artifact Uprising but this particular product does not deliver. It’s design is not suited for a baby book and instead of being sweet it comes off as awkward and serious. Very unhappy that I wasted my money.
Title:
Weird and too scripted
Score:
1
Name:
Lauren H.
Reviewed On:
Legacy Baby Book
Content:
I love Artifact Uprising but this particular product does not deliver. It’s design is not suited for a baby book and instead of being sweet it comes off as awkward and serious. Very unhappy that I wasted my money.
Title:
Not as nice as I was expecting
Score:
3
Name:
Christine D.
Reviewed On:
Wedding Guest Book
Content:
The photos look kind of pixelated on the scrapbook paper. Also some strange black dust was in the package that sort of smudged into the gold lettering on the cover when I tried to brush it off.
Title:
Proofreading isn’t worth it
Score:
2
Name:
loishambel p.
Reviewed On:
Wedding Layflat Photo Album
Content:
Two albums from this company and each of them had errors on the cover. Don’t pay extra for proofreading…it doesn’t cover when they (Artifact Uprising) misspelled a common first name (album #1 in 2019) or entirely messing up the bride and groom’s names. (album #2 in 2026). Yes, it’s a beautiful album, but I won’t be ordering any more albums from a company that doesn’t proofread the cover and then have to wait another week for another album. Really?
Title:
Unimpressed
Score:
2
Name:
Connor J.
Reviewed On:
Layflat Photo Album
Content:
Honestly I am a bit disappointed. I purchased a 90 page lay flat album, which was pretty expensive. $500+ total. Unfortunately I was not impressed by the print quality. Some of the pictures are blurred, and some of them you can see printing texture. Additionally, on several images I found blemishes and marks on the print that were not found in the original image. The construction of the book is solid, but the print quality is easily outmatched by other cheaper photobook websites.
Title:
Fell apart after 2 weeks
Score:
1
Name:
nikkiledwich g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Received the book and it looked through it 3 times before it starting falling apart. I contacted customer service a week ago and have yet to hear back. It is an expensive product with terrible quality.
Title:
Blurry Christmas Card Photos
Score:
2
Name:
Corey S.
Reviewed On:
Taped Collage Holiday Card
Content:
Our christmas card photos came out very blurry. We had them professionally taken, so there was no reason for our photos to be blurry. I did my wedding albums with Artifact Uprising and loved them, so was really surprised when the quality was lacking on the Christmas cards.
Title:
Terrible quality
Score:
1
Name:
Michael W.
Reviewed On:
Wedding Layflat Photo Album
Content:
Terrible quality
Title:
Blurry and Dark Photos
Score:
2
Name:
Alia A.
Content:
Photos are very dark and blurry (the photos that we sent over were good quality, light, and clear). disappointed because for the price, we should've received better quality. The writing on the front is so small and blends into the cover as well.
Title:
Pretty disappointing
Score:
1
Name:
arin r.
Reviewed On:
Softcover Photo Book
Content:
The second we opened the book the spine broke and the pages are already falling out.
Title:
Not what I expected
Score:
3
Name:
Shelagh
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
We have been purchasing the hardcover photobooks with covers for several years. I decided to try something new. The quality was not what I expected from ArtifactUprising. The cover felt cheap to me. I was also disappointed the books did not come in some sort of box - just plastic wrapping (this was probably in the description but I did not catch it. We will stick with the hardcovers with dust jackets.
Title:
I was unsatisfied with my products
Score:
1
Name:
Shelby H.
Reviewed On:
Hardcover Photo Book
Content:
Incorrect, disappointed, rushed
Title:
Poor quality photos
Score:
2
Name:
Lori M.
Reviewed On:
Everyday Photo Book
Content:
I’m really upset with the way my book looks. For the price I could have gotten a better quality photo book from Shutterfly. I’m not happy with this at all.
Title:
Not what I expected
Score:
3
Name:
sarm21 g.
Reviewed On:
Hardcover Photo Book
Content:
No t the quality i was expecting for the price
Title:
NOT WORTH THE MONEY
Score:
1
Name:
kjakobi22@gmail.com k.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I am so disappointed - I received a book with dirty pages, misprinted pages, and ink smudges. For how expensive these books are it feels ridiculous to have this many mistakes.
Title:
poor color quality
Score:
2
Name:
Karen M.
Content:
High cost for a product that felt a little home made, and had lots of color inaccuracy.
Title:
poor color quality
Score:
2
Name:
Selina M.
Reviewed On:
Softcover Photo Book
Content:
High cost for a product that felt a little home made, and had lots of color inaccuracy.
Title:
Not happy
Score:
2
Name:
Grace O.
Reviewed On:
Everyday Photo Prints
Content:
Sent pics from photographer. Photos were cropped, side of person cut off, top of head cut off. Some not centered. Did not look like photographer’s pictures. Returning, requests reprints is an arduous process. There is no customer service tel number, it’s all by email.
Title:
Horrible
Score:
1
Name:
Corey A.
Content:
They canceled my order and haven’t refunded my money!
Title:
Disappointed
Score:
1
Name:
Nicole N.
Reviewed On:
Album Design Services
Content:
The books aren’t the quality I expected at all. The lettering on the front is done very messy and is smudging. This was way too much money for the quality of the book and prints.
Title:
Super super blurry on several pages
Score:
2
Name:
Leigh M.
Content:
Very disappointed
Title:
Super super blurry on several pages
Score:
2
Name:
Leigh M.
Reviewed On:
Hardcover Travel Photo Book
Content:
Very disappointed
Title:
Disappointing
Score:
2
Name:
Margo K.
Reviewed On:
Hardcover Photo Book
Content:
Book Jacket looks very cheap, book jacket was not cut out properly, it curls at both sides, the book had a cheap look.
Title:
Disappointed
Score:
3
Name:
Amy B.
Reviewed On:
Merry Christmas Bow Card
Content:
The website was easy to use and the template is beautiful but very disappointed with the quality of printing of the photos. We used high quality images from a photographer uploaded on a computer and the image resolution was great on the preview but when we received the cards, it was blurry and not clear. Pretty disappointing.
Title:
Photos weren't good quality
Score:
3
Name:
rlohnes s.
Content:
This product is fine but if you want something that'll display your photos better, I'd get something else. The photos look very faded and blurry.
Title:
Huge dropoff in quality
Score:
1
Name:
Claire O.
Content:
Very disappointed
Title:
Disappointed
Score:
2
Name:
jamie w.
Reviewed On:
Hardcover Milestone Photo Book
Content:
I didn't realize the cover was white. The website couldn't detect duplicate photos uploaded where they had different file names so I mistakenly added multiple pictures twice. The quality of the imaging was dark and not as good as the proof led me to believe.
Title:
Poor Quality
Score:
2
Name:
Erin M.
Reviewed On:
Baby Board Book
Content:
We've had the book for 2 weeks now and the edges are already starting to fray. It looks great, but the coating is starting to come off. Very disappointed and would love some kind of response for what can be done about this.
Title:
Disappointing photobook
Score:
1
Name:
Meaghan
Reviewed On:
Hardcover Photo Book
Content:
I was very excited to order from Artifact Uprising after mainly purchasing my photobooks from Shutterfly as I wanted to purchase a more premium feeling book for my dad for Christmas. Unfortunately, the quality is not on par with the price. The cover came a bit dented, the photo paper is not thick, and the photo quality is low (not clear and crisp at all). I think I could have printed out the pictures myself and achieved the same result.
Title:
Damaged frames, cheap backing
Score:
1
Name:
Brittney
Reviewed On:
Gallery Frames
Content:
The quality does not match the high price of these frames. I ordered 4 and 3 of them arrived damaged. It's easy to see why the cheap backing was damaged. The flex points punctured holes and it look me an hour to clean off all the black fuzz/dust from that. I have always been impressed by the professional quality of AU until now. However customer service was only willing to replace the frames and not give me a refund. I'm not confident the new ones wouldn't arrive in the same condition or eventually have issues.
Title:
Doesn’t hold up sadly
Score:
2
Name:
Laura P.
Reviewed On:
Baby Board Book
Content:
We gave this as a gift to our son for Christmas and sadly by March, even with light use, the binding on the spine is coming off. Normally we love the quality of AU products but this one was disappointing.
Title:
Disappointed
Score:
1
Name:
Patty S.
Content:
Many of the pictures came out dark/dull and not clear at all. Very disappointed this time.
Title:
These ended up being really
Score:
2
Name:
deguzman.kim@gmail.com d.
Reviewed On:
Photo Display Ornament
Content:
These ended up being really cute and a great gift. I do recommend this for the holidays. However, I’m rating it only 2 stars because I originally purchased Brass Square Photo ornaments and was told it would be substituted to Black instead because they oversold the brass product and could not fulfill my original order which was a bummer.
Title:
Okay Experience
Score:
3
Name:
Alison B.
Content:
I felt it was very inconvenient not being able to speak to someone on the phone and then wait 3 days for someone to contact you if you have problems. I also was disappointed at the quality of the product. They did, however, easily replace one of my photo books pretty easily when it came in with red streaks in the picture. The cover for my photo was folded lazily and in the incorrect area.
Title:
Terrible. Very disappointed.
Score:
2
Name:
Gabriella G.
Reviewed On:
Wedding Envelope Seals (Set of 24)
Content:
The envelope color we selected wasn’t what was delivered. A couple of the envelopes weren’t completely sealed. The packaging was awful. Most of our save the dates were smashed in one corner. Not happy with the product, which is unfortunate since I love the layflat albums so much.
Title:
Board books and photo album
Score:
1
Name:
Melissa G.
Reviewed On:
Softcover Photo Book
Content:
The board books pictures are peeling off! I am so disappointed! I spent hours navigating the website to put these books together. It’s only a few weeks after Christmas and the pages are coming apart. Also, the photo album was not as I thought it would be. The finish is flat, not glossy or even matte.
Title:
Cheap Frame
Score:
1
Name:
Daniel B.
Reviewed On:
Deep-Set Frames
Content:
I can get a better quality frame in any local framing store for a fraction of the price. It never occurred to me that, for the price I paid, I wouldn't even receive genuine wood! Awful waste of money.
Title:
Disappointed compared to other Artifact Uprising albums
Score:
2
Name:
amanda.briere g.
Reviewed On:
Hardcover Photo Book
Content:
The paper and print quality was similar to plain paper I'd print at home. I was really disappointed in what I originally hoped would be was a keepsake item.
Title:
VERY poor quality and craftsmanship
Score:
1
Name:
Mike T.
Reviewed On:
Signature Layflat Photo Album
Content:
Buyer beware! The quality and craftsmanship of these albums are extremely poor. They promptly replaced the first album that arrived due to multiple issues, but the second album was even worse. It’s astonishing to think that the second album was even worse than the first. This is not a good way to demonstrate that you care about your customers. Here are photos of the wood boxes and albums directly from the box.
Title:
Disappointed in quality
Score:
2
Name:
Caitlin
Reviewed On:
Legacy Baby Book
Content:
These books are beautifully designed, but the quality is disappointing particularly given the price. The holes in the pages are punched unevenly so the edges are all uneven and don’t line up and look very messy. some of the holes are punched at an angle or very close to the edge of the page, about to rip. For $100 I would expect much better attention to detail and execution.
Title:
Poor packaging
Score:
1
Name:
Tasha B.
Reviewed On:
Large Format Prints
Content:
I reached out about this order and it was replaced. What I got was WORSE than what happened with it before. Someone there must really dislike their job. I’ve reached out to customer service again. I am very unhappy with this and will not order prints from AU ever again.
Title:
mediocre
Score:
3
Name:
maya.jane.beal g.
Reviewed On:
Softcover Photo Book
Content:
was flimsier and not as nice as i was expecting
Title:
Just OK for the price
Score:
3
Name:
Hillary C.
Reviewed On:
Brass & Wood Display Box
Content:
Brass frame was completely unattached to wood box when I opened the package. Super glued it back together… but for the price I would have expected better quality construction.
Title:
Elopement photo book
Score:
1
Name:
Kate K.
Reviewed On:
Elopement Layflat Photo Album
Content:
Given the cost of this item, I was surprised that it was less high quality than I was expecting, with some of my professional photos looking pixelated. Additionally, I paid extra for 1day shipping and it arrived 6 days later. I paid extra given that we were going out of the country and I did not want it to get damaged or stolen off my porch. There is no customer service line, just an email that requires numerous back and forth communication. Overall I was unimpressed and will not be using this company again.
Title:
Very overpriced; poor quality
Score:
1
Name:
Alex D.
Reviewed On:
Large Format Prints
Content:
Artifact Uprising is very overpriced. I paid $33 (+$10 shipping) for a basic print and the quality wasn’t even good! Use another website!!
Title:
Just not what I expected.
Score:
1
Name:
Marina F.
Reviewed On:
Everyday Photo Prints
Content:
Just not what I expected. The printing paper looks like postcard and the color are not bright Very disappointing
Title:
Terrible quality
Score:
1
Name:
delaneymckenzie98 g.
Reviewed On:
Everyday Photo Book
Content:
Quality is not what I had expected it to be. I could have ordered the same thing off Walgreens for 15. 99
Title:
Disappointed in overall quality.
Score:
4
Name:
judithsz b.
Reviewed On:
Framed in Color Holiday Card
Content:
It was a very poor quality, looked so much better on the screen. I am rather disappointed. The paper, the printing, everything was off. I expected something more festive, maybe I chose the wrong materials, but I then do not understand why the company would go with such low quality offer at all. The envelops I liked though, nice touch that we can address them.
Title:
Just ok
Score:
2
Name:
Mollie B.
Content:
We were sent the wrong type of calendars originally. The walnut wood is pretty cheap and had some marks and wood peeling off near the hole where you attach the stand. The actual calendar numbers are really hard to read. Not super impressed.
Title:
A three stars due to the entire process
Score:
3
Name:
jenn D.
Content:
The finished product is nice and I do like it, however making it was a massive pain. There was an issue with text and fonts reverting to things I hadn’t chosen. I had to contact AU at least 4 times to fix. The program used is just not what it should be for something so expensive. Happy with the end result but I’ll never use this site again.
Title:
Terrible Customer Service/Quality
Score:
1
Name:
Susan K.
Reviewed On:
Modern Wall Calendar
Content:
I have previously purchased both Christmas cards and wall calendar from UR. Both were satisfactory. But this year, there were issues with my wall calendar and the run around I received from customer service was terrible. Plus when I did receive the calendar the holes were not punched in, so I could not hang it. Which meant another customer service call, again terrible experience. For the price that is charged for their products, service & quality where woefully lacking this time.
Title:
Disappointed
Score:
1
Name:
Jimena L.
Reviewed On:
Wedding Layflat Photo Album
Content:
Although I really liked the paper quality, the material of my album, and the beautiful color, just as I imagined, I am very disappointed with the image quality. I sent high-resolution photos taken by a professional photographer, but the images do not look sharp. Considering the price I paid and that this is a keepsake of such an important moment in my life, for which I did not pay a low price, I am quite disappointed. I thought I would recommend you, but at the moment I don’t think I will. I’m not sure if there is a way to resolve this or if there was a printing error that caused the photos not to turn out as expected.
Title:
Came broken
Score:
1
Name:
Marly G.
Reviewed On:
2023 Photo Display Ornament
Content:
Metal frame was apart from the wood, I had to glue it back together. It was cheap, looked cheap, guess you get what you pay for
Title:
yikes.
Score:
1
Name:
ola h.
Reviewed On:
Design Your Own Holiday Card
Content:
received product with crooked printing, missing parts of printed addresses, blank pages, etc. contacted customer support for a replacement. they said it would be here by a certain date, and now that day has come and the new order hasn't even shipped yet. guess im not sending out cards this year. won't be using this site again.
Title:
Not Typical Quality
Score:
2
Name:
Anna
Reviewed On:
Simple Photo Holiday Card
Content:
I've ordered many products from AU and unfortunately this just wasn't up to par. The photo printing had odd coloration, and the Artifact Uprising logo on the back was so large it overshadowed our family holiday message.
Title:
Poor quality for the short
Score:
2
Name:
Anna R.
Content:
Poor quality for the short ledge, it does not fit snuggly against wall for the short ledge, the long one is great and does fit snuggly against the wall
Title:
Poor quality for the short
Score:
2
Name:
Anna R.
Reviewed On:
Wooden Photo Ledge
Content:
Poor quality for the short ledge, it does not fit snuggly against wall for the short ledge, the long one is great and does fit snuggly against the wall
Title:
Disappointing Photo Quality
Score:
2
Name:
Maggie K.
Reviewed On:
Hardcover Photo Book
Content:
Photos are too dark
Title:
Bad Quality for Price
Score:
1
Name:
Walton V.
Reviewed On:
Softcover Photo Book
Content:
I was disappointed in the quality of the book for what I paid for it. I have ordered a number of photo books and I feel like this one is just gong to tear up and it wasn't cheap.
Title:
Not great quality
Score:
3
Name:
shaylynnporter95 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Very low photo quality
Title:
Not impressed with the quality
Score:
2
Name:
Natacha B.
Reviewed On:
Everyday Photo Book
Content:
Not impressed with the quality - the clarity reminds me of a newspaper photo.
Title:
Scratched
Score:
1
Name:
Carrie C.
Reviewed On:
Softcover Photo Book
Content:
Scratched
Title:
Sadly not the quality I was hoping for
Score:
2
Name:
Nicole S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Unfortunately I’m a little disappointed in the quality of my photo book. The images were blurry despite using highest image quality.
Title:
Frame doesn't stand freely
Score:
1
Name:
Claire R.
Reviewed On:
Tabletop Frames without Prints
Content:
This frame does not appear to be freestanding, which was why I purchased it. The removable metal piece is not sturdy enough for me to use as a tabletop frame. The metal piece is loose even after reassembling the frame a few times. The quality of this product is poor, not reflective of the cost.
Title:
Front page ripped right away
Score:
2
Name:
Shelby K.
Reviewed On:
Color Series Photo Book
Content:
My mother in law was looking through the pages and when she went to close the book the front page was ripped. She was not rough with it. The quality is just not good on this book which is a shame. I love the hardcover books from here. I will not order a softcover again.
Title:
Left a lot to be expected
Score:
1
Name:
Mary H.
Reviewed On:
Softcover Photo Book
Content:
I was highly disappointed. My book arrived with whole pages of words left off. The website provided no warning or evidence that the words would be cut off. I could read everything on the digital proof so there was no indication for me to realize the product would be anything but what I was viewing. I even checked the box for expert review and no one reached out to me about any changes. Very disappointed.
Title:
Borders are uneven
Score:
2
Name:
Laura
Reviewed On:
Square Photo Prints
Content:
This is my 2nd time I've ordered the 4inch square set and the quality has gone down hill from 5 years ago when I ordered my first set. This set of 75 images (one bundle of 25 and one of 50) the borders weren't even. On the left side the border is close to 1/8 of an inch and the right side is closer to 1/4 of an inch. While not a huge difference, with such small prints it really is noticeable. Very disappointing. I expected more for prints that are as expensive as these.
Title:
Photos are too dark and turned out fuzzy
Score:
1
Name:
Sadie W.
Reviewed On:
Layflat Photo Album
Content:
These were professional photos of high quality. I did have some lightened so that they wouldn't turn out dark. 90% of the photos still came out too dark. They also came out a little fuzzy. The low quality outcome is not worth the price. I would have been happy with the price tag if the book didn't have these flaws. Will not recommend to anyone.
Title:
Colors Muddled
Score:
2
Name:
Tara A.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I was a disappointed with the saturation and finish. I was expecting a matte finish, of course, but the coverage was lacking, leaving me with a muddled finish.
Title:
Terrible
Score:
1
Name:
lexi.lakota1207 g.
Reviewed On:
Everyday Photo Prints
Content:
My clients never received their photos in the mail and I reached out to Customer service and never heard anything back or got a refund.
Title:
Badly Delayed
Score:
3
Name:
Jen C.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
The quality of the card we ordered was great, but Artifact Uprising had some issue that caused our order to be badly delayed, and to be honest, it made our holiday cards late. This was a bummer all around and dampened my experience working with Artifact Uprising.
Title:
You can do better elsewhere
Score:
1
Name:
Yashmeeta S.
Reviewed On:
Legacy Baby Book
Content:
The album cover doesn't hold up well against other surfaces. It was placed on paper for a few days and the paper rubbed off on the book. There isn't nearly enough room for photos as other baby books which is really disappointing as this is the "legacy" baby book.
Title:
Decent but overpriced
Score:
3
Name:
Sara B.
Reviewed On:
Legacy Baby Book
Content:
Good quality but overpriced. Quotes/writing prompts are very cheesy. Not enough pages; need more space for open ended writing and more photos. The refill pages are way overpriced.
Title:
Disappointed
Score:
1
Name:
kara@aqworkshop.com k.
Reviewed On:
Bold & Bright Holiday Card
Content:
I’ve been using AU for years for all of the books I make, calendars, cards… thjs year the print job on the back of the card was very poor quality. All of our eyes look very black with no white showing. I showed the card to my 5 year old niece and she said we all looked “scary.” Unfortunately I’m going to have to throw these away and find another place to print them and now they are going to be very late
Title:
Low picture quality
Score:
1
Name:
Margaret C.
Reviewed On:
Hardcover Photo Book
Content:
The pictures printed in my book were extremely pixelated. I printed the same pictures with Shutterfly and the pictures were very clear. I believe there must have been some type of misprint with my particular AU order.
Title:
Poor product, dark photos, slow shipping
Score:
1
Name:
jill6487 g.
Reviewed On:
Baby Board Book
Content:
I can’t recommend ordering the custom board books. I purchased in time for “guaranteed delivery” by Fathers Day. It came late, and I was unable to gift it in time. Customer service was kind and helpful, but it was a bit of back and forth before they agreed to refund my shipping. Then, when I received the book, I was disappointed to see that every single photo was very dark. I would understand and accept that I chose poor photos if one or two were dark, but every single page is darkly printed. I told this to customer service and they asked me to send a photo. I begin to take a photo and, as all iPhones do these days, it automatically brightens what I am taking a photo of… so, I can’t accurately show how dark these photos are without seeing it in person. Not blaming them, but just not a reasonable solution to this poor product. I would never, ever expect such a poor product after spending $60+ on this. I wouldn’t buy from this company again.
Title:
Quality for cost
Score:
3
Name:
keaganmadison g.
Reviewed On:
Hardcover Photo Book
Content:
I actually was not very impressed with the book for the amount it was. I thought it was extremely overpriced for how it looked once received. I got a second opinion on it & they agreed the cost was not worth it. Some thoughts: -the gold foil letters should also be directly on the book not just the cover -more designs should be offered for each page -more layout options are needed so it’s not to repetitive -the quality of paper and photos did not match the price Overall my mom and dad still enjoyed the book so that is good.
Title:
Poor quality print/printed with a tint and poor customer service
Score:
2
Name:
amandamaveus g.
Reviewed On:
Joy Multi-Image Holiday Card
Content:
I was excited when I ordered these cards as I’ve had a couple other purchases (photos books) from Artifact Uprising and was happy with them. I was willing to pay a little extra for a high quality Christmas card, but they printed with a purple/red tint to the photos. When I compared them to other cards I received from family that they ordered from cheaper places, my family’s cards were better. I reached out to artifact Uprising about the printing issue and never heard back. Definitely not worth the extra money. Next time I’ll be buy from Shutterfly and save a lot of money.
Title:
Not good printing, color, and delivery timeframe
Score:
2
Name:
Lilly G.
Reviewed On:
Merry Script Holiday Card
Content:
I’m not pleased at all with the print quality and the darkness of the images even when brightening it up in the editor. In addition, I paid for overnight shipping but it didn’t even process for shipping for 2 weeks.
Title:
Print quality has declined
Score:
1
Name:
Brenda D.
Content:
I have ordered several calendars over the years and this last batch had very poor quality. Everything looked orange
Title:
Order came wrong
Score:
1
Name:
Shelan M.
Reviewed On:
Contemporary Classic Thank You Card
Content:
My cards arrived without the gold foil on them, so Artifact Uprising refunded me 50%.
Title:
Meh
Score:
3
Name:
kevin.and.azeena g.
Reviewed On:
Baby Board Book
Content:
The corners were damaged in delivery.
Title:
Very difficult to work with
Score:
2
Name:
Julie G.
Content:
Very difficult to work with designers by email . The items they sent to review did not look like finished item, would not recommend .
Title:
Cheap!
Score:
1
Name:
Lane F.
Reviewed On:
Metal Tabletop Frames
Content:
I am incredibly disappointed with my purchase. As a previously satisfied customer, I am extremely upset with my latest purchase. The metal frame was very cheap and similar to something I could get at Home Goods or Target. The cardboard backing was too small for the frame so it did not fit snug into the frame. As a result the picture is able to slide around. I am also able to see through the frame where the backing does not meet the frame on the top. Very dissatisfied customer.
Title:
Book printed 3 times and still not right...
Score:
1
Name:
Callie M.
Reviewed On:
Baby Board Book
Content:
My book has been printed three times and I still have yet to receive a correctly printed version. Each time there has been an error with printing - spine not glued correctly, pages printed overlapping each other and not in alignment with the folds of the book, bubble under the front cover of the book. Clearly no one is quality checking these books before they are shipped. I am very disappointed and unsatisfied with the quality of these Baby Board Books that I have received.
Title:
Typos and dull pictures
Score:
1
Name:
Grace A.
Content:
I am devastated by my recent order. We ordered 3 books and 2 of them have typos. For hundreds of dollars an album you can’t hire someone to proofread? Also, the pictures look dull, dark, and lackluster. Extremely disappointed.
Title:
Photos were dark and blurry
Score:
3
Name:
Cassandra D.
Reviewed On:
Hardcover Photo Book
Content:
I was disappointed with the quality of the books. In one book in particular the photos were very grainy and darker than they appear online or printed on photo paper. The other book was better but still some issues with photo quality. None of the photos had an alert that they were too small or low quality when making the books.
Title:
Not what I expected
Score:
3
Name:
Jessica B.
Reviewed On:
Everyday Photo Prints
Content:
The prints were done on more of a card stick material which made the high resolution photos a touch grainy. Not what I was looking for, but maybe someone else would appreciate the print style.
Title:
Quality not as expected
Score:
2
Name:
Lauren C.
Reviewed On:
Photo Block & Prints
Content:
The cropping of these pictures turned out totally different than what I had layed out online. Tops of heads are cut off and some pictures are unusable. Disappointed as it took several weeks for this item to be delivered!
Title:
Very Disappointing
Score:
1
Name:
Marilyn B.
Content:
Hey ! I was really disappointed with the book. As I was putting it together, I requested that you send me a PDF so I could verify the quality of the images before I finalized my order. I asked twice for the pdf. It never came, so given the timing, I had to move forward. I was disappointed with the finished product. I am sure that would not have been the case if I had been able to review a pdf before placing the order.
Title:
Do not get superfine. Just do lustre.
Score:
1
Name:
heewon.lim g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I wish there was more warning about the quality of superfine paper. It made so many of the photos look pixelated and dropped the quality. We were incredibly disappointed. I was planning to have family and friends sign the pages the next time we had the get together and chose superfine since it was recommended kn the site. For $400+ not worth it at all. Maybe the lustre makes it better. But wow. The quality was just sad for the price.
Title:
Disappointed
Score:
2
Name:
haleystarkin g.
Reviewed On:
Metal Tabletop Frames
Content:
Looks cheap
Title:
Disappointed
Score:
1
Name:
betsy.n.jones g.
Reviewed On:
Everyday Photo Prints
Content:
I feel like the quality is so low when paying so much. The color is lost almost entirely, and not in a cool vintage way. I was expecting nicer, richer end results still in a matte style, but this is not it.
Title:
Terrible quality images. Not worth the price point
Score:
1
Name:
Taylor
Reviewed On:
Hardcover Travel Photo Book
Content:
I ordered 2 of these books for over $300 and I'm very unhappy with the quality. At that price point, I expected something that I could treasure forever. 1) Most of the images came out very dark and blurry. All of the images that I used were high-res, 300DPI, sRGB, jpeg images (as recommended by AU). I edited and calibrated every single image, reviewed every single PDF proof page, and made sure everything was perfect before submitting the order. So this was the biggest disappointment in the product. 2) One of the books were a gift, so I added a message on the final page. The message was cutoff and not fully printed. 3) The cover itself is very cheap. We did a partial wrap, but the inside tabs are so short they fall off easily or get caught in pages as you're flipping through. 4) Lots of random print lines or blobs on the photos. I would highly recommend that you do not print with AU if you're looking for a high-quality keepsake or gift. I'm aware that photos print differently than they appear on screen (I work in Graphic Design), but this was not acceptable quality at all, even if the price was half as much.
Title:
Disappointing print quality
Score:
3
Name:
dijo
Reviewed On:
Softcover Photo Book
Content:
I've ordered multiple hard cover photo books and greeting cards from AU in the past few years, so I decided to give their soft cover photo books a shot. I ordered 4 books for my past travels, and their print quality was less than desirable. Some of the photos have washed out colors, and when compared to the digital copy, they are very dull and dark. The shipping envelope came unsealed, but the books were not damaged. Not sure if I'll be ordering more of these from AU.
Title:
Stay away
Score:
1
Name:
Lisa L.
Content:
Product and customer service were terrible. Product arrived with multiple duplicated pages. No apology was given; the attitude was that it was a minor thing they were “willing” to fix. By the time I heard back from them, it was well past the date the gift was to be given. I paid rush shipping to have the gift in time, but did not have the gift in time as the book they sent was ungiftable. They made no offer of a refund on shipping or any other accommodation.
Title:
Stay away
Score:
1
Name:
Lisa L.
Reviewed On:
Hardcover Photo Book
Content:
Product and customer service were terrible. Product arrived with multiple duplicated pages. No apology was given; the attitude was that it was a minor thing they were “willing” to fix. By the time I heard back from them, it was well past the date the gift was to be given. I paid rush shipping to have the gift in time, but did not have the gift in time as the book they sent was ungiftable. They made no offer of a refund on shipping or any other accommodation.
Title:
Dented and scratched and color was off
Score:
2
Name:
felicia a.
Content:
Cute cards but some of them were dented on the edges, has some scratches and one of the designs was a lot darker printed than uploaded
Title:
Dented and scratched and color was off
Score:
2
Name:
Felicia A.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Cute cards but some of them were dented on the edges, has some scratches and one of the designs was a lot darker printed than uploaded
Title:
Disappointed
Score:
1
Name:
Darcey S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I'm very disappointed with how this turned out. All the photos in the book are very dark. As a designer, I know what I'm doing when color-adjusting photos, so when my husband opened the pages of this book, I was disappointed to see how dark all of the photos turned out.
Title:
Great idea, POOR qualIty
Score:
1
Name:
Al
Content:
I was so excited to give these as gifts, and then highly disappointed when they came in. They sent me the wrong finish color for both boxes and they are very cheaply constructed. There was glue residue on the front of the frames and glue coming out of the seams. Do NOT waste your money on these. You can honestly find something much nicer at the dollar store.
Title:
Probably won’t order again.
Score:
1
Name:
Haley S.
Reviewed On:
Front and Center Holiday Card
Content:
I was very disappointed with my order. The envelopes didn’t seal. The addresses weren’t the ones I had requested which was probably an error on my part but I had to readdress everything myself to get things out on time. I recieved the wrong number of cards to envelopes, and overall was unimpressed. Tried to request a refund and no one responded or anything. I spent $300 for the convenience and ended up with a hassle. The only nice thing was the actual card itself looked nice.
Title:
Not as expected
Score:
1
Name:
Antonina P.
Reviewed On:
Hardcover Photo Book
Content:
Poor quality, reached out to customer support and didn’t receive a response
Title:
Quality extremely disappointing
Score:
2
Name:
Brandi M.
Reviewed On:
Baby Board Book
Content:
I am so disappointed at the quality of the book I made for my son for Christmas. I made one several years ago for another child and we have loved it so much I decided to make an updated one for my youngest. Unfortunately, the quality of the book has decreased dramatically. The front cover is extremely flimsy, it bends the binding open and the corners of the pages were already wearing off after just a few days. It is clear to me this book is not going to last very long at all for my toddler. It’s a shame because I previously recommended these books to everyone I knew. That will no longer be the case.
Title:
Quality Issues
Score:
3
Name:
Kate C.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I created and purchased 4 books of my wedding for Xmas gifts and unforruantely the quality of the albums weren't great. The spines of 2 of the 3 hard cover books are very warped and angled. The color of the photos are not true to the quality of the orignal copies. The flatlay album I bought was almost $400 and the cover is warped and curved. . The color was much better on the flatlay book but I'm not pleased with the colors on the photo wrapped hardcover books. I also emailed with a couple of questions and I never received a response. I was going to buy the last photo album for us however I'm looking at other companies now based on the quality issues.
Title:
Disappointed with Cropping
Score:
2
Name:
Krista R.
Reviewed On:
Everyday Photo Prints
Content:
I wasn’t aware that the photos would be cropped to fit the size print that I chose. If there was an editing feature available to avoid cropping, it wasn’t easy for me to figure out. I purchased 50 pictures of which only a handful were salvageable.
Title:
Received an inferior product
Score:
2
Name:
Kasey J.
Reviewed On:
Large Format Prints
Content:
My friend prints from Artifact Uprising so I decided to give it a try. I printed 4 portraits of my kids and the skin tone was terrible. It looked like they had sunburns. Artifact Uprising said there was nothing they could do for that because of their materials and print processes but I could get half of my money back. So one start for half of my money back and one star for nice customer service agent. Still a bummer! I reprinted with Nations Photo Lab and had no problems with the skin tones on the first try. Not sure I’d recommend unless you like wasting money or don’t mind the color being off.
Title:
Ornament
Score:
2
Name:
Molly W.
Content:
I was unimpressed with the quality of the print for the ornament. It was matte and washed out; I feel like I could have done a better print job. My order was also not all shipped to me; I purchased two ornaments and they only shipped me one. I had to ask for my second ornament and wait another week or so for it to be delivered.
Title:
Not quality I expected especially
Score:
3
Name:
pvmertz g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Not quality I expected especially given the cost. Discount was not applied.
Title:
Disappointed
Score:
2
Name:
Bonnie
Reviewed On:
Pronounced Save the Date
Content:
I love the look of this template, but was disappointed with the end result. The photo I chose looked great on the screen when I was designing it, and it's a high-quality, professional image, but the printed image looks dull and a lot darker than it was on screen. I assumed they would send a proof image, but I never saw one. Also, they sent me the wrong envelope colors (tan instead of beige) and I uploaded a .csv file for my guest addresses, but they printed the same address on all of the envelopes. Not sure if there was an issue with my .csv file, but I would have assumed someone would have reached out if there was an error.
Title:
Defective prints
Score:
1
Name:
Alisha
Reviewed On:
Calendar Refill Pack
Content:
I just received the calendar refills I ordered for my parent’s Christmas gift (literally all they wanted) and they are completely messed up. The wording for the month on every page is cut off making some of the month abbreviations strange. For instance, FEB for February looks like “FFB”, December looks like “DFC”, etc. These are Christmas presents and I paid for rush shipping just to make sure I got them in time and now they are useless so needless to say I’m quite frustrated. They aren’t the quality of the first batch I gifted them with the brass holder last year. I reached out to see how the company is going to make this right so I really hope they do. Pretty disappointing as their products are marketed as higher quality, but this is definitely not high quality at all.
Title:
Disappointing for the Price
Score:
2
Name:
caitlinegolden g.
Reviewed On:
Hardcover Photo Book
Content:
Unfortunately I regret purchasing this book because of the pricepoint. The pages were not vivid, rather dull and matte. I purchased it as a gift and was upset with the quality.
Title:
A bit disappointed
Score:
3
Name:
bcaruana23 g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I’m a little disappointed with the quality the my wedding photo book. The photos have lost almost all their high resolution quality on paper. The photos cover of the album has a horrible quality and it looks dull. Honestly think that the quality should be a lot better for the paid price
Title:
Quality is disappointing
Score:
1
Name:
Crista V.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I was very excited to work with Artifact Uprising to create my wedding album and share them as gifts for our moms, and read great reviews online about their products. The system to create the album was easy to use and I thought the templates looked great. I was really excited to get them in the mail. Once they arrived, however, I was deeply disappointed. The quality of the printing was terrible, with every photo looking blurry and the contrast and saturation wildly off. For any of the black and white photos, you could barely make out any details of the photographs because it was so dark. I contacted the company to find out what happened and was told that this was normal due to their printing process. The company uses a process that uses dot-ink instead of normal printing because it is better for the environment (which I applaud) but was told that it often can make photos seem blurry or darker. I was encouraged to re-edit (!!!) all of the photos to be brighter and with less contrast and to try to re-do the album. Alternatively, the would offer me 50% off a different product. This seemed ridiculous to me considering the original photographs were professionally edited. I requested a full refund and intend to work with another company. I can appreciate their commitment to environmentally responsible business practices, however the quality of product I received vs. the cost was absolutely not worth it.
Title:
Picture was very grainy
Score:
1
Name:
janbostahl g.
Reviewed On:
Gallery Frames
Content:
Picture was very grainy
Title:
Received wrong color book, customer service isn’t helpful
Score:
5
Name:
michaeljdunhamjr g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I ordered a grey book with white lettering on the cover. I received a white book with no lettering. Customer service isn’t helping and this is needed for a gift.
Title:
Disappointed
Score:
3
Name:
Elizabeth M.
Content:
The book is nice, but the cover seems to be one-size-fits-all or perhaps was made for a larger book with more pages. It’s flimsy, too big, and falling off. Not the quality one would expect for a $90 album.
Title:
Disappointed
Score:
3
Name:
Elizabeth M.
Reviewed On:
Hardcover Photo Book
Content:
The book is nice, but the cover seems to be one-size-fits-all or perhaps was made for a larger book with more pages. It’s flimsy, too big, and falling off. Not the quality one would expect for a $90 album.
Title:
Poor Quality
Score:
2
Name:
Lindsay R.
Reviewed On:
Everyday Photo Book
Content:
Disappointed in the type quality
Title:
Prints were okay
Score:
3
Name:
Kasey P.
Reviewed On:
Lustre Photo Prints
Content:
I ordered prints from artifact uprising because I love their photo books, but the prints came out very blue tinted. I was surprised the quality wasn’t great.
Title:
Printed crooked
Score:
1
Name:
Taylor H.
Content:
Printed completely crooked and came late
Title:
Way overpriced for what they deliver.
Score:
2
Name:
Denise F.
Content:
Product is nice, we bought as a gift for our friends. It was a nice gift but definitely overpriced. I didn't think this small memento was worth $80 dollars. Will not be ordering from this site unless prices change.
Title:
Album overall wasn't worth it
Score:
2
Name:
Ashley B.
Reviewed On:
Photo Curation Services
Content:
Custom options weren't worth it.
Title:
Printing quality not good
Score:
1
Name:
Minji S.
Content:
I don't think that I would buy it again... I was expecting better quality for this price. All photos are blurred and not sharp even though the photos I uploaded were high resolution. Quite disappointed with the printing quality...
Title:
Exposure issues
Score:
2
Name:
Carol N.
Content:
Sadly even the complimentary reprint was not as I hoped. I followed the suggested guidelines and while some photos exposure was improved others became too light. It is impossible to determine the right exposure as the actual print to paper will always be different than what is on my computer screen. There is no photo editing offered on Artfacts Uprisings part, only picture arrangement, which I did not need.
Title:
Quality is 'Ok'. Somewhat disappointed
Score:
3
Name:
Calvin D.
Reviewed On:
Hardcover Photo Book
Content:
The paper was very nice, however the picture quality wasn't really that impressive. The cover was sort of made weirdly (crooked) and the cover sleeve was also totally crooked and folded wrong. I would not order again from this service due to the mediocre quality and the high price. The final book feel like a homemade book, not like anything that professional or handmade quality.
Title:
Quality is 'Ok'. Somewhat disappointed
Score:
3
Name:
Calvin D.
Content:
The paper was very nice, however the picture quality wasn't really that impressive. The cover was sort of made weirdly (crooked) and the cover sleeve was also totally crooked and folded wrong. I would not order again from this service due to the mediocre quality and the high price. The final book feel like a homemade book, not like anything that professional or handmade quality.
Title:
I was unhappy with the
Score:
1
Name:
meganfdelgado g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was unhappy with the quality of the book. The photos were professionally taken but came out very dark in the book unfortunately. I expected more for the cost of the book.
Title:
Just meh
Score:
1
Name:
josie.mowa g.
Reviewed On:
Only Upside Holiday Card
Content:
I feel meh about this experience. It was very expensive and I thought that postage/shipping was included (it wasn’t) so it ended up costing a lot more than anticipated. I probably will go with a different company next year for my holiday card. Quality was mediocre.
Title:
Disappointed
Score:
1
Name:
Rula W.
Reviewed On:
Simply Handwritten Holiday Card
Content:
I was so disappointed with my first order and how dark the photo looked that I decided to try and order a different card and brighten up my photo. Sadly, I was disappointed again and now have twice as many Christmas cards and don’t like any of them.
Title:
Confusing Custom Text Process
Score:
1
Name:
Ashley
Reviewed On:
Design Your Own Folded Cards
Content:
Cards were not processed correctly. I was trying to rectify the error as my parent wanted folded cards with photo on front and custom text inside. I tried to contact help via chat and customer service to replace an order but I see that there is no option to add copy on the folded card. Only the front view is editable and then the envelopes.
Title:
Poor picture quality
Score:
3
Name:
brittany b.
Content:
My pictures were the correct format. Professionally taken. The quality in your printing is so blurry. I’ll probably never order from you guys again. Custer Service was helpful though
Title:
Not a quality item for the expensive price
Score:
1
Name:
Vanessa R.
Reviewed On:
Signature Layflat Photo Album
Content:
The quality of the printing is subpar. I paid over $1500 for two of these books for my professional multi day wedding photos. The original photos are bright and crisp, high resolution. The printing in these books is dark and blurry. Some of the white pages had black smudge marks on them as well and many pictures had these white bright spots on them (not on the original shots)
Title:
Meh
Score:
3
Name:
Thad S.
Content:
I somehow ended up with two pages back to back with the same photo even though I had the option to hide pictures already in use.
Title:
Meh
Score:
3
Name:
Thad S.
Reviewed On:
Hardcover Photo Book
Content:
I somehow ended up with two pages back to back with the same photo even though I had the option to hide pictures already in use.
Title:
very dark and neutral
Score:
2
Name:
Hanna
Reviewed On:
Lustre Photo Prints
Content:
The print came out darker than I expected. I edited the photos to be brighter than usual because prints tend to look darker, but even then, the result was still too dark. Also, the colors look very neutral and a bit flat compared to what I saw on screen.
Title:
Frame arrived damaged
Score:
1
Name:
Becca C.
Content:
Frame chipped on top edge. It was a Christmas gift and it arrived on the 24th, so I had to go ahead and gift it. I was very disappointed by the damage.
Title:
Book binding was way off
Score:
1
Name:
maireadresch@gmail.com m.
Reviewed On:
Hardcover Milestone Photo Book
Content:
The binding cut off most pages of book and needs to be redone
Title:
Not What I Expected
Score:
2
Name:
John D.
Content:
Hate to say it, but really disappointed in the cover and spine typography. Just poorly typeset. Would rather have had no type at all. Secondly, perhaps I overlooked the specs, but wasn’t expecting the pages to be so incredibly thick. Anticipated it to be a heavier text weight, but not laminated board stock. When combined with the fact my images were not of great quality due to being from old scans (my responsibility, not Artifact’s), I learned an expensive lesson.
Title:
Damaged Order, Slow Shipping on New Book
Score:
2
Name:
Ellen W.
Reviewed On:
Baby Board Book
Content:
Too expensive for the quality.
Title:
Lack of attention to detail was disappointing.
Score:
3
Name:
Kerry L.
Reviewed On:
Wooden Tabletop Frames
Content:
Photo was framed in such a way that tops of two heads were cut off by the mat.
Title:
Very Disappointed in our wedding album
Score:
1
Name:
Amelia L.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The photos did not line up correctly and prints were very dark. Very disappointed- will have our wedding album re printed with another company
Title:
meh -- mediocre process- mediocre product
Score:
2
Name:
japhet k.
Reviewed On:
Minimal Greeting Holiday Card
Content:
ok, but nothing special and kinda pricey
Title:
Low quality for price
Score:
1
Name:
Jihye C.
Reviewed On:
Baby Board Book
Content:
I ordered three baby board books and was disappointed as soon as I opened the box. The colors were off, board book has a MATTE finish, resulting in dull colors - this is not noted in the product description. I have never seen a matte baby book, ever. It looked terrible. I will not purchase again and don’t recommend.
Title:
Pictures cropped without warning
Score:
1
Name:
Sarah
Reviewed On:
Everyday Photo Book
Content:
I spent $109 on this for my husband and was so disappointed to receive it and find that the photos were flush to the edges of every page, making them all square — regardless of the size or shape of the original photo. This means that people (or people’s heads) are cropped out of photos. It looks terrible. I now feel really bad about how much I spent on it. I used it creating the AU app; I don’t know what I could have possibly done differently. This is simply unacceptable.
Title:
Disappointed
Score:
2
Name:
Maria K.
Reviewed On:
Color Series Photo Book
Content:
Cover and pages are thin, print is a bit dull, not crisp.
Title:
Disappointing Photo Quality
Score:
3
Name:
Kayla
Reviewed On:
Everyday Photo Book
Content:
I wanted to love this book, but unfortunately was pretty disappointed. The book itself is beautiful and the page weight is very high quality, but the photo print is fairly poor. I would compare it to what I would expect printing these out on your home printer - details are fuzzy and dark colors muddied. The margins were also inconsistent for photos meant to be centered on the page. If you want a book that looks outwardly beautiful and collects your phone photos and memories, this is great, but if you have high quality or professional photos you would be better off seeking another service.
Title:
Poor quality
Score:
1
Name:
Michelle D.
Reviewed On:
Everyday Photo Prints
Content:
As another reviewer mentioned, the quality of the photos were subpar. I chose the matte version, and while I did not expect the photos to come out crisp, the vibrancy of the photos did not match close to what was uploaded. I ended up using another print service that was slightly less expensive but far superior in print quality.
Title:
Everyday Photo Book
Score:
3
Name:
Amber P.
Reviewed On:
Everyday Photo Book
Content:
Some photos were poor quality prints and blurry.
Title:
Disappointed
Score:
3
Name:
Natalie
Content:
Overall, pretty disappointed with this. While the book cover was beautiful, the photo pages were poor quality and the pictures were dull and grainy. I have only ordered one other photo book from Shutterfly before and for half the price, the Shutterfly photo book pages and prints were far superior even though I only used poor quality iPhone snaps for it. I actually received two copies of the book from AU (I cancelled one within the first hour but it was still printed) and they were both the same so I know it isn't a one off thing. I was in the process of creating another album for a separate trip but I am going to look elsewhere now. It's really a shame because I had a great experience with the customer service and the customizable book covers are wonderful. The insides of the book just aren't worth the high price.
Title:
Disappointed
Score:
3
Name:
Natalie L.
Reviewed On:
Hardcover Travel Photo Book
Content:
Overall, pretty disappointed with this. While the book cover was beautiful, the photo pages were poor quality and the pictures were dull and grainy. I have only ordered one other photo book from Shutterfly before and for half the price, the Shutterfly photo book pages and prints were far superior even though I only used poor quality iPhone snaps for it. I actually received two copies of the book from AU (I cancelled one within the first hour but it was still printed) and they were both the same so I know it isn't a one off thing. I was in the process of creating another album for a separate trip but I am going to look elsewhere now. It's really a shame because I had a great experience with the customer service and the customizable book covers are wonderful. The insides of the book just aren't worth the high price.
Title:
Quality Issues
Score:
2
Name:
algchris03 g.
Reviewed On:
Large Format Prints
Content:
Colors were too saturated compared to the actual photo. Not happy with the overall quality.
Title:
Underwhelmed
Score:
2
Name:
Stef
Reviewed On:
Layflat Photo Album
Content:
I created my wedding album and was so excited to receive the final product. I just opened it, and was underwhelmed. I had a very vibrant wedding (lots of color) and the pictures in the album seem dark and not the printing standard I would have expected for the price. There was also a sticker stuck to our last page (I'm assuming from printing) that we were able to take off, but still left a mark.
Title:
Very disappointed.
Score:
1
Name:
kristina a.
Reviewed On:
Deep-Set Frames
Content:
Unfortunately I’m completely unsatisfied. I paid a good amount of money for this frame and the print inside is printed on what it seems paper? It’s starting to wave and looks absolutely low quality. I made sure I upgraded to high quality and even spoke to customer service. What a shame. Will not purchase again.
Title:
So upsetting.
Score:
1
Name:
Catherine J.
Reviewed On:
Softcover Photo Book
Content:
The books were so badly printed I gave my clients refunds
Title:
Already coming apart...
Score:
1
Name:
lillycvoelker g.
Reviewed On:
Baby Board Book
Content:
I loved the final product of this book, but after 3 weeks of having it (and having my son open it ONCE), the pages are separating already. This is NOT a cheap book. I am very disappointed.
Title:
Very bad printing quality
Score:
5
Name:
camila.jarrin g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I vas honestly shocked at how bad the printing quality on the inside pages where, it looked like a home printer. I purchased the board book previous to this and the quality on that one was fine so I do not understand how the hardcover book was so bad. Truly, I wanted to create many albums with Artifacts Uprising because the quality seemed superior from the images on the web but that is definitely not what I received.
Title:
Picture Discoloration
Score:
2
Name:
CARLY W.
Reviewed On:
Hardcover Photo Book
Content:
I have used AU many times before and was excited about this book, but was disappointed by the actual quality of the pictures printed. It seemed like there was a filter or discoloration to the photos that distorted some of them… not the usual quality I was expecting.
Title:
The print quality is disapointing
Score:
2
Name:
cathykam2006 g.
Reviewed On:
Brass & Wood Display Box
Content:
I originally noticed your store by seeing one of the influencers featuring their wedding albums. But unfortunately, after seeing the final product, the prints are blurry. There are better options elsewhere with lower price points.
Title:
Just okay
Score:
3
Name:
Jacqueline A.
Content:
Photos came out darker than what was shown on the website… too shadowy.
Title:
So disappointed, don’t recommend ordering
Score:
1
Name:
Alexa
Reviewed On:
Hardcover Wedding Photo Book
Content:
Was so excited to order my parents and in law a wedding album for the holiday. The books came in and the spine of the books are wrinkled, not glued together and looks like it’s already falling apart. I’m so disappointed! Don’t recommend ordering this book.
Title:
Back-to-back disappointment
Score:
3
Name:
Maria H.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Second disapppointment. The first was due to bad quality printing, even when I took time to upload high resolution images and adjusted the lighting. Cards came out very dark. I received a kind response saying he’ll take care of the issue with a full refund, with a suggestion of upgrading the recyled paper into pearlescent. That’s in the guise of paying more. I received the cards today. The photos are still dark, I got no full refund. I’ve been using Artifact Uprising, but it may be my last one. Sad. My international mailing is now very delayed.
Title:
I ordered several days before
Score:
2
Name:
cindy.mcintyre g.
Reviewed On:
Pressed Glass Frame
Content:
I ordered several days before the guaranteed arrival by Father's Day cut off date and this arrived 4 days late. Minimal support and only a shipping cost refund on my $300 order. The product is beautiful but not worth skipping over local professional print and frame shops when the convenience factor isn't there.
Title:
Poor quality
Score:
1
Name:
Talia B.
Content:
I’ve ordered from Artifact Uprising in the past but it’s clear the quality of both their products and printing have gone WAY down. I contacted customer service for improved printing and they sent me back the exact same, poor quality product. Strongly recommend you find another site! This is no longer worth the money, even though it used to be nice.
Title:
Multiple problems with order requiring
Score:
2
Name:
Arthur H.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Multiple problems with order requiring continuous emails and follow up to resolve. Never an acknowledgment or apology from Artifact Uprising of the inconvenience cause to me as the customer. Quite a frustrating experience.
Title:
Photo wrapped book
Score:
3
Name:
Claudia K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I goi d the paper to be super thin … print quality is just ok … not impressed … I was hopi g for super quality like their prints … very disappointed. Book comes in a paper bag , Had dents … no customer service to call … not really a good company to deal with if you have issues .. I will try a different book , but prices are over the top in my opinion
Title:
Blurry and dark pictures
Score:
1
Name:
julia.duplin g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I’m so sad that some of my professional pictures came put dark/blurry in the wedding lay flat album. For the price I paid, it doesn’t seem worth it :(
Title:
Honestly not impressed
Score:
3
Name:
tiffanylpaolini g.
Reviewed On:
Everyday Photo Prints
Content:
Honestly not impressed
Title:
Easy to make, poor quality
Score:
2
Name:
Brittany B.
Reviewed On:
Baby Board Book
Content:
The process of making the book was easy and fun, but unfortunately it feels pretty cheap and indeed has already started to fall apart with just a few reads. I regret spending the money on it and wouldn't recommend it.
Title:
Blurry photos not flagged
Score:
3
Name:
Lauren D.
Reviewed On:
Hardcover Photo Book
Content:
It turned out nicely except a few photos were pretty blurry. They weren’t flagged for quality, but the one on the back cover was and it turned out fine. I haven’t had this issue before because I’ve used high res, professional photos, but I do wish the ones that turned out blurry were flagged for potentially too low quality.
Title:
Interesting Piece- Expensive Overall
Score:
3
Name:
Jordan W.
Reviewed On:
Modern Wall Calendar
Content:
The concept is cute, but the execution and quality were a little lack-luster for the price. The photos were faded and they're an odd size. You have to get a custom frame to repurpose them after the calendar is finished. I wouldn't repurchase as Artifact has much higher quality pieces than this for gifts.
Title:
color seemed off
Score:
1
Name:
Jared M.
Reviewed On:
Ultra-Thick Signature Prints
Content:
color was quite off. i normally have had great experiences, but this print let me down.
Title:
Packaging left our calendar damaged
Score:
2
Name:
Jessalyn K.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
The packaging used for the calendar didn’t have anything protecting it inside the cardboard box. Unfortunately it was dropped off on a rainy day and the calendar was soaked through. It does not look good which is such a bummer as this was a Father’s Day gift.
Title:
Lettering was not centered on
Score:
3
Name:
Kathryn M.
Reviewed On:
Photo Scrapbook Album
Content:
Lettering was not centered on cover. Template showed the letters being cut off.
Title:
Just okay
Score:
3
Name:
Rachel Q.
Content:
I received this as a gift and was so excited because I had been eyeing it for a long time. But honestly, the adhesive liner included has made my scrapbooking experience so frustrating. The liner doesn’t peel off the adhesive easily and most times I couldn’t get it off. I ended up spending majority of my time trying to peel off the liner instead of actually planning and scrapbooking. Eventually, I just used scotch tape. To spend $100 on something that doesn’t include the correct tools is aggravating.
Title:
awful printing quality for this price point
Score:
2
Name:
S
Content:
I ordered a book of maternity photos I had taken by a professional photographer. Enjoying and preserving the photos to look back on for years to come was why I ordered a book from AU. The printing quality is very disappointing, the photos are dark and grainy, the image quality is lost. Absolutely unacceptable for an item advertised as heirloom quality photo printing. When contacting customer service, I was told the printing quality I received is what they expect. If you are ordering a book in order to display high quality photos, do not order from AU. The price is mind boggling at this printing quality, and you are paying for their marketing. I feel quite stupid for falling for it.
Title:
Really dark photos - disappointed
Score:
2
Name:
Hawley B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I wasn’t prepared for how dark all of the photos would come out— had I known, i would have edited them all to be lighter. It’s hard to see details in many of the photos. When I asked customer service, there was no offer to reprint or right the wrong. Really disappointed.
Title:
Not like I designed
Score:
4
Name:
mcackel001 g.
Reviewed On:
Layflat Photo Album
Content:
When I got the book, I was expecting it to look like I designed it, but it has alot of white space leftover. Kinda disappointing for it to be so expensive
Title:
Disappointed
Score:
1
Name:
Hanna O.
Reviewed On:
Gallery Frames
Content:
I had such high hopes for my Artifact Uprising projects, as we had heard great things. I would not recommend the service to others nor will I use it again. One of our frames arrived damaged with scratched wood and a dent in it. Our photo album arrived with a small stain on the front cover and the glue coming apart on the binding. Overall the quality wasn’t what I was expecting and I don’t plan to use the service again.
Title:
It was ok!
Score:
3
Name:
Tou L.
Reviewed On:
Baby Board Book
Content:
It’s mediocre, from how it look on the website to in hand kind of disappointing, words were cut off, it look good on the website with nothing cut off; print quality ok, should of contact me if the words was going to get cut off, I double check everything to make sure it’s inside the bleed are which it was but like I said dissatisfied with the words being cut.
Title:
Frustrating experience
Score:
1
Name:
Renee K.
Content:
My order was cancelled twice due to a ‘glitch’ within the company. I reached out directly to the individual who notified me that my order was cancelled and I also reached out to the help line. In both notifications of my order being cancelled, I was offered upgraded shipping since I had lost several days since my first order and a 40% code. After taking the time to design my 3 products three separate times, the 40% code did not work. I placed the order anyway as I did not want to lose any additional time. I reached out again (as it was requested I do) they could upgrade my shipping as offered. I never heard back. I also reached out to the help line. Several days passed with numerous attempts and still I never heard back. My order shipped without the upgrading shipping. After the order was received, I finally received a response refunding me the 40% for the code that was provided but did not work. I understand that the holiday season is a very busy time and many requests for help are probably submitted but priority should be given to customers who are reaching out due to the company’s error. My order was cancelled two times due to no fault of my own. The company should not offer to rectify the error unless they are actually willing to do so. I did receive my order. The product is nice but can certainly be purchased similarly elsewhere. Overall, it was a very frustrating experience.
Title:
SO DISAPOINTED
Score:
1
Name:
Alex
Content:
Please read the reviews on other websites first. I ordered an engagement album to be used as a guest book for my rehearsal dinner in a few weeks. Printing isn't aligned, quotes I inserted are cut off, ink splotches on nearly every page. Can't even call them to get a refund and have a new one made.
Title:
Poster print
Score:
2
Name:
Carlie L.
Content:
It’s not as high quality as expected. The paper is thinnner than expected and the clarity of the photos are not great. Ultimately, I’m disappointed since I know how high quality AU typically has.
Title:
Not impress
Score:
2
Name:
Phooi K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The color of the pictures printed on the cover is much darker than normal. I understand the slight color differences may occurred, as I have been ordering from AU for many years. But this time the color for this product is different. The book doesn't come with a box, unlike the previous hard cover books I ordered, which are the same price. Since it wasn't place in a box, one corner of the book was bent slightly, not good.
Title:
Arrived very late so never sent. The additional stickers never came at all.
Score:
1
Name:
Moe S.
Content:
The product seems fine. The customer service is the worst.
Title:
Sent empty frames twice. Never resolved.
Score:
1
Name:
Erica M.
Reviewed On:
2023 Photo Display Ornament
Content:
Product is beautiful. But was sent empty (without the photo I uploaded) twice even after talking to customer service multiple times.
Title:
Not impressed with quality for the price
Score:
3
Name:
Miranda A.
Reviewed On:
Hardcover Travel Photo Book
Content:
I spent a lot of time deciding which company to order a book through and ultimately chose AU because I liked the fabric covers and the look. I’m wishing I had listened to all of the forums about quality not being worth the price because they were correct. The photo quality is grainy, photos print dark, some of the printed text was cut off, and my book came with a smudge on the fabric of the front cover that I couldn’t get out (possibly excess glue? Not sure). I did like the design interface and found it simple to use, and the book is nice enough overall, I just think that for the steep price the books should at least be checked for quality before they go out with smudges and misprints. I travel a lot and was hoping this would be my go-to for photo books, but I don’t think I can justify paying that much for a subpar end product
Title:
I received the wrong book
Score:
1
Name:
Rachel N.
Reviewed On:
Color Series Photo Book
Content:
I was sent the wrong book, and you sent my book to someone else, disclosing my personal information to a stranger. This has been a highly stressful experience and I would not use your product again.
Title:
Printing quality was not at
Score:
2
Name:
francisca.maertens g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Printing quality was not at all what I expected, photos had poor resolution
Title:
Disappointed
Score:
2
Name:
Kayleen M.
Content:
Very disappointed in the process and outcome. Website issues followed by printing issues and then the process of trying to rectify the issue was not clear, smooth or easy. It was a baby shower gift that arrived so late due to AU issues that the baby arrived before the present. Very disappointed in the entire experience.
Title:
Terrible printing quality
Score:
1
Name:
jaymielum@gmail.com j.
Reviewed On:
Hardcover Photo Book
Content:
I was so excited to finally order a book from AU and was very disappointed when I received it. I’ve had the exact same photos printed in calendars by Shutterfly and for other gifts through other vendors, all which far exceeded the quality in the AU book. My pictures printed so dark and almost with a hint of pink/red. I won’t be purchasing from AU again. It doesn’t appear they offer a refund either. I’ve worked with Shutterfly and Chatbooks previously in which each has a fabulous customer service and quality guarantee. I would think carefully before investing in a company that won’t stand behind their products. For a company with such an impressive social media presence, the quality shared on that platform differs greatly from the product they deliver.
Title:
Such a letdown
Score:
1
Name:
Marie
Reviewed On:
Softcover Mini Photo Book
Content:
I was so excited about my photo books, but the quality was AWFUL. It was such a letdown after the cost (HUGE waste of money) and the time I invested in putting them together (it took me hours across multiple weeks, as I find the online interface to be very difficult to use). Sadly, it was the worst quality of any photo books printer I've ever ordered from. I will have to remake the books elsewhere now, and these books were promptly tossed in the Recycle bin.
Title:
Don’t show you the back
Score:
1
Name:
SM
Reviewed On:
2023 Photo Display Ornament
Content:
Disappointed in how much I paid for these for the quality. It’s literally a metal plate glued on to something that looks like plywood. They don’t show you the plywood/backing on the site photos. Plus it’s just one loose photo card that has no glass or plastic screen protector. Not the quality gift I was expecting and disappointed I paid so much.
Title:
Some disappointing photo quality
Score:
3
Name:
Sandy H.
Reviewed On:
Hardcover Photo Book
Content:
Sadly a few photos came out VERY blurry, even though I tried really hard to ensure quality when uploaded. also thought that the actual book itself would be engraved (instead of just a cover)- seemed a little misleading from the website photos.
Title:
Just okay
Score:
3
Name:
Colin C.
Reviewed On:
Snowfall Card
Content:
The design of the card is so simple and elegant, but the printing execution isn’t there. Zero cards out of the 100 or so I ordered had all of the gold foil snow. Most had 2” large spaces with no foil at all so the “snow” was really patchy. I didn’t have time to re-order so I made due but for the cost it was a big disappointment.
Title:
Lots of ink bleeding, not
Score:
2
Name:
Kate L.
Reviewed On:
Layflat Photo Album
Content:
Lots of ink bleeding, not worth price
Title:
Unsatisfied
Score:
1
Name:
Amy K.
Content:
Unsatisfied with this product. Spent hours using their limited templates to make an anniversary album for my husband. When it finally arrived, the print quality was terrible. It was very unclear to me how to improve this after like 5+ emails with customer support & their product options are limiting - can't get linen cover in the size you want with the paper you want or the album size you want, etc etc. When you ask for recommendations, they email you a list of all the types of albums/books/etc instead of actually recommending something. I just gave up. Going to take my business to another photo printing company before I lose another $250 here. The books look beautiful online but mine wasn't that way in hand. Total bummer.
Title:
total bed
Score:
1
Name:
Olha N.
Reviewed On:
Everyday Photo Book
Content:
I recently placed an order for two photo books, and unfortunately, both arrived damaged. I was very disappointed to find that the books were poorly packaged, resulting in bent corners and even creased inner pages. Since shipping was paid for separately and is not included for free, I expected the books to be delivered in perfect condition. This level of damage is unacceptable and does not meet the quality standards promised at the time of purchase. I kindly request that you send me new, undamaged replacement books at no additional cost. Please let me know the next steps to resolve this matter promptly. Thank you for your understanding and cooperation.
Title:
Overpriced
Score:
2
Name:
Kelsey B.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
It’s fine but just really overpriced.
Title:
Quality not as expected for price
Score:
1
Name:
Sarah L.
Content:
Even with using professional photos you most printed blurry and you can not make any photo large on the page without bad resolution. It not 100% terrible but definitely not worth the cost
Title:
Mediocre
Score:
3
Name:
Gabrielle M.
Content:
Photo looked like I simply printed it out on my home printer. Disappointed for the price. Needed it for a photography project. Ended up going to my school's copy center and got a better print for under a dollar on nice paper.
Title:
Mediocre
Score:
3
Name:
Gabrielle L.
Reviewed On:
Large Format Prints
Content:
Photo looked like I simply printed it out on my home printer. Disappointed for the price. Needed it for a photography project. Ended up going to my school's copy center and got a better print for under a dollar on nice paper.
Title:
It’s okay, but not worth the $$$
Score:
3
Name:
Kristen B.
Reviewed On:
Wedding Layflat Photo Album
Content:
For the price, I don’t think this is the best photo printing service. My photos came out dark and grainy in the book. Cover dirties very easily.
Title:
James graduation
Score:
1
Name:
Bonnie C.
Reviewed On:
Hardcover Photo Book
Content:
It was awful. I was disappointed I paid so much. Many spelling errors I was unable to fix. Pictures were off center and unable to fix. Would never recommend. I threw them away.
Title:
AVOID AT ALL COST THEY WILL RUIN YOUR WEDDING IF YOU PLAN TO USE THIS AS A GUESTBOOK
Score:
1
Name:
Alex
Reviewed On:
Wedding Layflat Photo Album
Content:
I ordered an engagement album from this company and it arrived with the worst possible quality I could imagine. To be clear, they don't actually quality check it because if they had they would have been able to tell it didn't print properly. My engagement album was meant to be our guestbook for our wedding so when it arrived we immediately contacted Artifact to have this fixed. They don't have a phone number so you're literally just waiting for an email. They sent a new product - again completely wrong. Only on the third attempt did they miraculously get it right - AFTER MY WEDDING. Completely useless at that point. Now I have an engagement album with a bunch of blank pages so I need to have a new one made and after reaching out to me and me requesting this be done they GHOSTED ME. This is the worst company I have ever dealt with in my life. Avoid it at all costs.
Title:
Bizzare
Score:
3
Name:
Kamala S.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Quality of the print itself was good. On my first order two of the prints were off-center. They were quickly replaced and all the second round the other two Prints were off center. We now have a full set of prints centered, and a full set of prints off-center. It’s bizarre. Clearly there is an issue with the production makes for a arduous process.
Title:
Image Brightness Issues, Ink Smear
Score:
2
Name:
Evan S.
Reviewed On:
Hardcover Photo Book
Content:
The book quality and materials themselves are great, but the images printed very dark. Several images lost a good amount of detail as a result. There is also an ink smear on one of the pages. Not the end of the world of course, but a surprising oversight for the price I paid.
Title:
Honestly, second time is another failure
Score:
1
Name:
Elizabeth T.
Content:
Didn’t get the right product and still missing pieces weeks later. Last time I ordered they ruined all the photos in a book. Full of excuses but just poor quality all around.
Title:
Blurry Photos
Score:
1
Name:
iredmond2025 m.
Reviewed On:
Wedding Layflat Photo Album
Content:
Some of the larger photos were blurry and I wish I had known that the resolution would be so poor. Especially when it looked clear online keep in mind these are all professional photos.
Title:
Wedding Book
Score:
1
Name:
Carolyn C.
Content:
I was disappointed with the quality of the printing. Specifically, the images in the book appear muted and discolored. Additionally, I was disappointed with the quality of the book itself. The pages were unbelievably thin and appear poor in quality. For the price of this book, I was not pleased with my results. I would not order another book again.
Title:
Wedding Book
Score:
1
Name:
Carolyn C.
Reviewed On:
Hardcover Photo Book
Content:
I was disappointed with the quality of the printing. Specifically, the images in the book appear muted and discolored. Additionally, I was disappointed with the quality of the book itself. The pages were unbelievably thin and appear poor in quality. For the price of this book, I was not pleased with my results. I would not order another book again.
Title:
Picture
Score:
1
Name:
Misa N.
Reviewed On:
Large Format Prints
Content:
Terrible quality of photo
Title:
Don’t trust the stated production times
Score:
1
Name:
Laura C.
Reviewed On:
Baby Board Book
Content:
Actual dispatch was 7 days after promised dispatch…. The products didn’t arrive in time. I was only advised of the delay when I followed up. Very disappointing.
Title:
photo color quality - meh
Score:
3
Name:
Kimberly Y.
Reviewed On:
Hardcover Travel Photo Book
Content:
The color saturation in the photos was lacking.
Title:
The album is warping. Huge
Score:
1
Name:
Sophie G.
Content:
The album is warping. Huge amount of money, doesn't lay flat and is warped. Not happy.
Title:
Wood block was lacking
Score:
2
Name:
adri.gasteazoro@gmail.com
Content:
I get that it's made with reclaimed wood, but I was seriously disapointed in the wood block I got. A corner had chipped off and there are two cracks that run along the top that are open enough to slide a business card into and I'm afraid that whole section will break off at any point.
Title:
Image quality on paper isn't the same as screen qulaity
Score:
2
Name:
carlie.fishgold g.
Reviewed On:
Festive Stamp Holiday Card
Content:
Pictures are barely viewable, especially the small ones. For anyone over 40 they can't see. It was a sad waste of money and time.
Title:
Poor Print Qulaity
Score:
1
Name:
Anne T.
Reviewed On:
Hardcover Photo Book
Content:
We are an interior design firm and got 2 books made as client gifts showing before and after photos of their homes. The homes were professionally photographed so the image quality was extremely high, when we got the books in, the print quality was so dark and fuzzy that we decided we couldn't give them to our clients as gifts. Unfortunately, even though we spent over $200 on the books the quality was very disappointing and unusable.
Title:
Quality Not Worth Price
Score:
2
Name:
Hannah T.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Really disappointed in the quality of this print. Certainly not worth the $40+ price point.
Title:
Messed up printing
Score:
1
Name:
Nicole Y.
Reviewed On:
Merry Script Holiday Card
Content:
The foil printing was completely messed up on half of my Christmas cards and I am still waiting on my reprints. When you have printing mistakes you should reprint them and overnight them. Now I am over two weeks behind on sending out my Christmas cards
Title:
Didn’t love the quality of the book or the prints
Score:
2
Name:
Elizabeth N.
Content:
Meh.
Title:
Didn’t love the quality of the book or the prints
Score:
2
Name:
Elizabeth N.
Reviewed On:
Color Series Photo Book
Content:
Meh.
Title:
Delayed production and shipping
Score:
5
Name:
Thorsten K.
Reviewed On:
Contemporary Holiday Card
Content:
This is the second year in a row Artifact was well behind published production and shipping timelines. I had to cancel my order. Will not use again.
Title:
Poor quality
Score:
1
Name:
christeller596 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Photos were too dark and had a green tint to them.
Title:
Printing error...again.
Score:
2
Name:
Melissa C.
Reviewed On:
Everyday Photo Prints
Content:
This is the second and third set of everyday prints (the same exact set of photos) that I've ordered and they were still printed poorly. The border widths are unequal for both sets. This was the same exact issue for the original set that was ordered. I emailed to ask for assistance and they gave me a $25 promo code, but I had to pay for shipping on these reprints and they still were printed poorly. I am wondering if any one is actually checking for quality control once the prints are printed and before they are packaged to ship. This is very frustrating because I'm spending more money than necessary when Artifact Uprising keeps charging me for shipping each time. And they are wedding photos I am trying to frame and gift.
Title:
Warbled Print
Score:
1
Name:
Lara G.
Reviewed On:
Modern Metal Frames
Content:
My print is warbled in the frame…it’s a movie poster with words, so it’s really noticeable and outrageous considering the price that I paid. I reached out to customer service about this and haven’t gotten a response. I wish I would have just printed and framed this myself! The frame itself also seems cheap. It’s thin plexiglass and a metal frame. Very disappointed.
Title:
Very cute but quality not quite what I hoped
Score:
3
Name:
Rebecca Y.
Reviewed On:
Baby Board Book
Content:
I love that they're offering a board book, such a fun idea and that's mostly responsible for the 3 stars. I did an ABC book and everyone thought it was adorable and I got much more credit for being creative than I deserved. I do wish that there had been a few more design options. Only 3 stars because I expected the picture quality to be a little better. And, more importantly, the coating is already peeling a little on the back cover, after about a week of use. So if you have a baby who is really going to chew on this like any other board book, beware.
Title:
Okay
Score:
3
Name:
Vicki G.
Content:
The paper isn’t the best and the photo quality, despite these being professional photos is a little pixelated. Since it’s not our actual wedding album it’s probably fine but I’m thinking twice about getting our album from AI.
Title:
For the expensive price, the
Score:
1
Name:
Brooke I.
Content:
For the expensive price, the quality is not there. The pages feel cheap. Text sizing when making it online is very misleading - the text inside the book is way too big, and then I can hardly read the text on the cover - this was not seen when reviewed online. Would not recommend this company. There are many others that provide the same service for half (or more than half) the price.
Title:
Lay flat not worth the price
Score:
2
Name:
Krystal B.
Content:
Quality was disappointing for this price range. The cover had errors (uncentered, foil bleed) and their printer does not produce high quality photos. My engagement photos were high res but they printed with poor color (were really magenta in comparison) and blurry. Would highly recommend printing elsewhere if you’re looking for a high quality photo album.
Title:
Not worth the cost
Score:
2
Name:
Karli L.
Reviewed On:
Everyday Photo Book
Content:
For the price, I was expecting really good quality pages that only enhanced the photos. What I found was that my photos looked very dulled out because of how they were printed.
Title:
Terrible customer service
Score:
1
Name:
Amanda V.
Reviewed On:
Framed Canvas Print
Content:
Terrible customer service
Title:
Cover text way off center
Score:
2
Name:
Kendra S.
Content:
Beautiful album but the text on the cover is significantly off center. I’ve emailed customer service twice, first time was over a week ago, and still have not gotten a response.
Title:
Disappointing
Score:
2
Name:
Kate D.
Reviewed On:
Photo Block & Prints
Content:
I guess I expected higher quality of materials and printing. The pictures came out really dark and were printed on cardstock which will probably only last a couple of years. Not so much an heirloom by any means. I'll look elsewhere next time I'm looking for a special keepsake.
Title:
Pictures not as crisp or clear
Score:
3
Name:
Elim L.
Reviewed On:
Christmas Script Holiday Card
Content:
Pictures not as clear/crisp as I would have liked. Didn’t like the envelopes either… they didn’t seal very well
Title:
Poor picture quality
Score:
2
Name:
Laura B.
Content:
I just received my calendar refill pages. I bought the calendar easel last Christmas as a gift. We loved it so much I bought refill pages again this year. The pictures were very dark this time around. I’m very disappointed.
Title:
Poor picture quality
Score:
2
Name:
Laura B.
Content:
I just received my calendar refill pages. I bought the calendar easel last Christmas as a gift. We loved it so much I bought refill pages again this year. The pictures were very dark this time around. I’m very disappointed.
Title:
Flimsy and cheap
Score:
1
Name:
cbburnett@gmail.com c.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
Not high quality; I wish it had glass
Title:
Poor quality
Score:
1
Name:
Iris M.
Reviewed On:
Color Series Photo Book
Content:
Unwelcome spectacle on a photo.
Title:
Don’t waste your money
Score:
1
Name:
Erika F.
Reviewed On:
Wedding Layflat Photo Album
Content:
I ordered this book as a wedding gift for my mother on my wedding day. Honestly, for the price I expected a much higher quality book. The foil stamps on the front & bind of the book were off centered. The photos printed were grainy & looked terrible. There were also what looked like scuff marks on more than half of the pages - I’m assuming a printing error? The spine was also damaged at the bottom of the book. I expressed my concerns with artifact uprising & my options were to print it again, which would arrive similarly, or a 20% refund. Neither option seemed worth the time & effort I put into creating the book, the money spent, or the heartbreak when it arrived days before my wedding. Go with a different company …
Title:
Framed wedding photo did not meet expectations
Score:
1
Name:
christianemoonpiano g.
Reviewed On:
Gallery Frames
Content:
We were so excited to gift a framed wedding photo to my parents for Christmas, but unfortunately, the photo that was delivered was crooked in the frame. We contacted the company regarding the issue, and they were quick to send a replacement for free, but the replacement is also crooked in the frame :( Comparing both side-by-side, there is quite a bit of variation in the color of the prints (one is much more saturated). The fact that both are crooked is disappointing, and we will need to look elsewhere for another frame.
Title:
Not centered and crooked
Score:
2
Name:
jamiekang419 g.
Reviewed On:
Contemporary Classic Thank You Card
Content:
I was highly disappointed with the printing of the product i ordered. The paper quality is great but the image was not centered and many were printed crooked, which is very noticeable because the design i chose has a white border. I do not have time to place a second order so i am stuck using a paper cutter to try and salvage them. I think i am even more disappointed with the fact that no one reached out to me despite me emailing your team about my disappointment as soon as i received it.
Title:
Disappointed and damaged.
Score:
1
Name:
Kali D.
Reviewed On:
Gallery Frames
Content:
Unfortunately my frame mat came bent in the packaging, probably due to the hustle and bustle of the holidays and limited care during transport. This was a gift for an engagement for my SIL. Frame also had a lot of paper shavings which I had to clear off the plastic covering, not glass. For the price and quality definitely not worth it but would consider their photo books in the future. A little disappointed!
Title:
Flawed design builder, quality printing
Score:
3
Name:
Jessica M.
Content:
I wish the building application had displayed a line where the seam would be. We thought each page would be a separate page rather than a 2 page spread. Unfortunately, the first picture, the one we most wanted to showcase from our wedding, is awkwardly small in proportion to the two pages and has a crease right down the middle between us. My husband immediately said that it looked like we were prepared for a divorce in case we needed to tear someone out of the picture. Not the reaction we hoped for when opening our wedding album Otherwise, the quality of the printing and color of the photos is beautiful. Happy with the book otherwise, but would have made better design decisions had it been made clear where the crease on the page would be located. Rather than calling two pages a singular page, I wish it had indicated it was actually a two page spread. Disappointed with the final product for the price, though pleased with the printing quality.
Title:
Order was incorrect in multiple ways
Score:
1
Name:
Marcia E.
Reviewed On:
Hardcover Photo Book
Content:
Not carefully done
Title:
Quality has declined
Score:
5
Name:
mtlehman g.
Reviewed On:
Baby Board Book
Content:
Paid extra for it to come quick, it still was late; cropped the heads off people even though I had worked really hard to make sure photos were properly cropped
Title:
Poor Paper Quality
Score:
2
Name:
Shanna A.
Content:
I was really disappointed in the quality and weight of the paper in the book. I didn't expect the pages to feel like regular computer paper. The binding of the book does not leave much room for any margins and some of the photos are set into the binding which makes it difficult to see the photos well. Overall I was not happy with the outcome.
Title:
Poor Paper Quality
Score:
2
Name:
Shanna A.
Reviewed On:
Hardcover Photo Book
Content:
I was really disappointed in the quality and weight of the paper in the book. I didn't expect the pages to feel like regular computer paper. The binding of the book does not leave much room for any margins and some of the photos are set into the binding which makes it difficult to see the photos well. Overall I was not happy with the outcome.
Title:
Poor image quality
Score:
2
Name:
Mary G.
Reviewed On:
Large Format Prints
Content:
Quality of the print was poor- very pixelated. Could have been the wrong digital file type, but would have appreciated input before I spent >$20 on it.
Title:
Title printed wrong
Score:
1
Name:
carolinefletcher30 g.
Reviewed On:
Color Series Photo Book
Content:
The title of my photo book on the front page was printed wrong so a word was cutoff, I messaged customer service and they sent me a new one, just opened it and it's still printed wrong. Would not buy from them again.
Title:
Came late and every page’s words were cutoff
Score:
1
Name:
cristinajbailes g.
Reviewed On:
Baby Board Book
Content:
Used the ABCs template and every page has the bottom of the words cutoff. Shipping was quoted for Jan 6th, didn’t receive until I emailed in on the 8th and the book wasn’t even printed yet. Upgraded me to 2 day shipping and received it the following week. Severely disappointed for the cost.
Title:
Arrived damaged
Score:
1
Name:
bloomished g.
Reviewed On:
Instagram Friendly Books
Content:
The spine was badly bent and scraped. The cover was bent in several places. No measures were taken to prevent the soft cover book from being damaged. It was very poorly packaged. I’m an artist so I used the pages to make collage. Oh well for my memory book.
Title:
Not what I expected
Score:
1
Name:
Scott H.
Reviewed On:
Hardcover Photo Book
Content:
Process was easy. Once the book arrived I was terribly disappointed, the pictures are so small that you can hardly see them and there is too much white on all of the pages
Title:
Not impressed anymore
Score:
3
Name:
Taylor V.
Content:
Probably my last year ordering from Artifact Uprising. The prints used to have a wow factor but now they feel like something coming off a color copier.
Title:
Back ripped
Score:
3
Name:
Gillie B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
It was super high quality printing, but the back of the hardback book ripped when I took off the sticker with the barcode or something similar on it. Had to tape over so the back doesn’t continue to rip.
Title:
Not worth the price, so sad
Score:
2
Name:
elinatar49@gmail.com e.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The paper is very thin very much like regular computer paper, the prints looks blurry. Loved using the software tho very easy to use and customize but so sad the product is such low quality. Wanted to find something i could use for a lifetime of books ;(
Title:
Fell Apart Within 2 Weeks
Score:
5
Name:
nikkiledwich g.
Reviewed On:
Memorabilia Pocket
Content:
I received the book and looked through it 3 times and pages starting falling out. I contacted customer service a week ago and still have yet to hear back regarding a refund. Proceed with caution. They are expensive and the quality is terrible.
Title:
Book is great, partial jacket quality is a let down
Score:
3
Name:
Chelsea H.
Content:
The interior book is fantastic, but I was majorly let down by the partial jacket. The quality is terrible. The top and bottom edges are curling and the text is not the font size described on the website ( I use Arial 8-14 pt on a daily basis and it’s no where near that small!). It totally ruined the experience of the book for me.
Title:
Book is great, partial jacket quality is a let down
Score:
3
Name:
Chelsea H.
Reviewed On:
Hardcover Photo Book
Content:
The interior book is fantastic, but I was majorly let down by the partial jacket. The quality is terrible. The top and bottom edges are curling and the text is not the font size described on the website ( I use Arial 8-14 pt on a daily basis and it’s no where near that small!). It totally ruined the experience of the book for me.
Title:
Told to “be patient”
Score:
1
Name:
Monique E.
Content:
I ordered a gift voucher for my cousins baby shower many months ago and it hasn’t arrived. I’ve been fobbed off many times by customer service and told to “be patient” because it was on the way. Months ago I attended the shower with no gift and I’m still following my voucher up with customer service. I’m about 30 emails deep. They asked if I’d like it sent out again, I said yes and now I’m being told they can’t, I’d have to wait for a refund and repurchase. I don’t often get mad in customer service situations, but at this very late stage Artifact Uprising are pushing my limits. No reason was given as to why it wasn’t sent out and customer service have ignored all my questions and done nothing to rectify the situation. I was formally a loyal and longtime customer, who referred their friends and family. I will no longer be shopping with Artifact Uprising.
Title:
Overall disappointed
Score:
3
Name:
david b.
Reviewed On:
Softcover Photo Book
Content:
Several pages including the cover have very misaligned photos or groups of photos. They aren't squared to the borders of the page. This is pretty unusual for AF products.
Title:
Nothing spectacular
Score:
3
Name:
Amy A.
Content:
I was really excited for my photo book. When it arrived I realized it wasn’t as amazing as I thought it would be. I could hardly see the words printed on the cover or the spine. The pictures looked darker than they were on my laptop. Overall it was not worth the money.
Title:
Nice layouts, terrible print quality
Score:
1
Name:
Elizabeth
Reviewed On:
Hardcover Photo Book
Content:
I spent many hours on crafting a photo book with a layout that I love, and while there were no errors with the layout on print, the printed photo quality looks terrible! I used to be a professional photographer and I used my professional gear for many of the shots I printed, so I know it isn't a resolution issue of the photos I uploaded. To me, it looks like a poor quality printer was used since everything is a little bit blurry and dark. I'm really disappointed, especially having spent over $200 on a book that is a gift. The price does not match the quality at all.
Title:
Prints were great, wood block was terrible
Score:
2
Name:
April
Content:
The wood block is poor quality wood that has dents and gouges out of it & is not well sanded so you could easily get slivers. Also has no finish on it.
Title:
Really poor quality printing.
Score:
2
Name:
Antonio D.
Reviewed On:
Hardcover Photo Book
Content:
Really poor quality printing.
Title:
Photos printed very dark and muddy
Score:
2
Name:
Jule
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I should have listened to the reviews warning that their photos printed too dark. I ordered an 8.5x8.5 book with lustre paper and made sure to go through and lighten up all of the photos. Despite that, the photos still turned out incredibly dark and muddy. Customer service says this is how they would expect them to print -- what? If I hadn't lightened the photos, the book would have been ungiftable. As it was, I didn't feel great about giving it. I'm giving it 2 stars because the cover is nice. Otherwise it would be a 1 star.
Title:
Printing was off
Score:
1
Name:
Libby H.
Reviewed On:
Softcover Photo Book
Content:
I ordered 3 books and one was printed too high. Doesn’t look good
Title:
Disappointing (Photo Wrap Book)
Score:
2
Name:
NL
Reviewed On:
Hardcover Photo Book
Content:
Each photo book I ordered had an issue - book is askew, pages smudged, text misplaced. Each replacement I received to correct the issue only introduced new issues. Unfortunately, just not reliable and QA is really lacking. The larger book I ordered seems to be much better than the smaller one. The smaller one doesn't seem like it can handle a large number of pages and ends up being slanted/not aligned.
Title:
Cute but flaws
Score:
3
Name:
Alex
Reviewed On:
Baby Board Book
Content:
I made a custom picture book for my husband for Father’s Day. While it turned out cute, I was disappointed that some pages were printed crooked and the edges of pages were cut off, more than the preview showed. So it ended up that some of my story was cut off :(. Very disappointing for the price. If you choose to purchase this, just know the preview isn’t accurate.
Title:
Photo Reproduction Poor.
Score:
3
Name:
Pamela H.
Reviewed On:
Softcover Photo Book
Content:
The Customer Service representatives were very good (a 9 out of 10) but the photo reproduction, even after completely redoing the project after saving the photos format as instructed, the photo reproduction was poor. A $500 plus disappointment.
Title:
Really Low Quality, Very Blurry Pictures
Score:
2
Name:
jennygryka g.
Reviewed On:
Softcover Photo Book
Content:
I am really disappointed in my purchase, especially for the premium positioning of the brand - my books from mpix and shutterfly have come out so much clearer and I cannot get a response from customer service. Would not recommend.
Title:
Unreliable service
Score:
1
Name:
Negin J.
Content:
Very bad experience. I ordered this for my wedding and paid extra to have it in time. One week later on the day the order was scheduled to be shipped my order was canceled due to an issue with the font. It was too close to wedding date so i had to find other available options. Will definitely not recommend to anyone else
Title:
Underwhelming Photo Clarity
Score:
3
Name:
Maggie
Reviewed On:
Hardcover Travel Photo Book
Content:
I recently went on an incredible trip to Kenya and decided to splurge on an AU travel photo book. AU advertises itself as a premier service dedicated to "high quality and elevated design," so I figured they would deliver. I spent ages designing the book online and was so excited to receive it today. The result is...okay. The book itself is a lovely fabric-covered hardcover. However, the photo quality inside is underwhelming. Even the text that I added in AU's design interface came out kind of pixely, which is crazy to me -- how hard is it to make text crisp? I'd selected lustre paper too, thinking that would only increase the sharpness, but no. Just to make sure I wasn't insane, I compared the book side-by-side with a Mixbook.com book I'd made a couple years ago for another trip, and I was shocked by the difference in photo clarity. Some iPhone photos in the Mixbook were clearer than photos I'd taken with my brand new Lumix G9M2 camera in the AU book. And the Mixbook's text was perfect. It's disappointing, because I know my safari photos deserve better; they are incredibly sharp on my computer screen. Sadly, I don't think this book was worth the price I paid, especially when Mixbook is out there offering better print quality for less. My advice is don't get taken in by AU's lofty slogans and fancy website, and use Mixbook instead.
Title:
Disappointed in colour quality
Score:
2
Name:
Karis H.
Reviewed On:
Softcover Photo Book
Content:
Disappointed in print colour, product was quite faded. Been a customer for years. You used to take more time, and it showed in outcome.
Title:
Pretty Disappointed
Score:
1
Name:
Patti M.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I was so excited to receive my book. It was a Christmas gift for my daughter. Using the professional photos only from her wedding photographer, I was extremely disappointed in the quality of the pixelated photos. Although I got a proof, I was looking at the design and pictures. I would think that this being a 'professional company' they would have called out the fact if my pictures were not of the best resolution. Or were they and the printing was not up to par. There is a big difference in viewing something online, and in print. I am pretty disappointed and kind of embarrassed that I gave her this as her wedding album. I expected more as I paid $175 for it.
Title:
Material feels cheap for the cost
Score:
3
Name:
Samantha P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The cover material and quality is cheap for the price of the album. I ordered this as a “sample” to see if I would offer these for clients but after receiving it, I’ve decided against it. I didn’t care for the texture or feel.
Title:
Poor experience
Score:
1
Name:
James F.
Content:
Ordered gift cards for Christmas but never received. No phone support for customer service.
Title:
Not great picture quality
Score:
2
Name:
Patrice B.
Content:
Not great print quality.
Title:
A Big Disappointment
Score:
1
Name:
Dalene L.
Reviewed On:
Large Format Prints
Content:
Shipping and packaging were excellent. Total disappointment in color reproduction. Photos attached for comparison. Yellow leaves and trunk color are very off. Paper quality is not what I expected for the price paid. I will not purchase from this company again.
Title:
quality has declined
Score:
3
Name:
Cristina F.
Content:
several pages had light black marks on the photos, disappointed in overall quality of product
Title:
quality has declined
Score:
3
Name:
Cristina F.
Reviewed On:
Softcover Photo Book
Content:
several pages had light black marks on the photos, disappointed in overall quality of product
Title:
Not the quality I was expecting
Score:
3
Name:
Dainon M.
Reviewed On:
Design Your Own Flat Cards
Content:
I usually like your products but this was not the greatest. Too dark and the quality of what is a clear photo is lost somewhat.
Title:
Don’t order from Canada
Score:
3
Name:
abbiekaczmarek g.
Reviewed On:
Brass Easel & Calendar
Content:
I honestly wouldn’t order again. The duties and taxes by the time it gets to Canada makes this an extremely expensive calendar and not worth the money.
Title:
It was ok
Score:
3
Name:
Christina S.
Reviewed On:
Hardcover Milestone Photo Book
Content:
Was a first anniversary gift for my husband. I picked out 50 photos of us throughout our first year as husband and wife. The book arrived quickly- faster than I expected. The dust cover was beautiful. The reason for the 3 stars is that the pictures inside were not centered on the page as it appeared on the layout preview. It seems that the paper may have been set wrong so the pictures were printed in the wrong place on the page (up close to the top vs more in the middle). The quality of the pictures was also not the best - but I dont know if that’s because of the quality of the photos I took, choosing a matte finish, or the printing. I guess of $70 I expected better quality.. Husband still loved his “paper” gift which is all that matters in the end. Had hoped to make this an annual thing but am reconsidering
Title:
Poor Quality
Score:
1
Name:
Brett S.
Reviewed On:
Modern Metal Frames
Content:
We ordered a picture from our wedding for my parents. The print was very discolored with a red tint. I contacted Artifact Uprising and they quickly replaced it with a new one. Unfortunately, that one had the same discoloring as well. I double checked the image we had uploaded and confirmed it looks very different from what came out in the print.
Title:
Quality not the same
Score:
3
Name:
Amy T.
Reviewed On:
Instagram Friendly Books
Content:
I’ve been using AU for years. This is the first product (small, square photo book) that I wasn’t entirely thrilled with. The quality wasn’t was I’ve come to expect from AU. The paper is now much thinner, the printing not as sharp and the binding not as well done. It’s fine but not what I have come to expect. It’s just okay.
Title:
Blurry Pinrts
Score:
1
Name:
Yvonne L.
Reviewed On:
Giclée Art Prints
Content:
They are blurry even though I chose the recommended sizes
Title:
Easel calendar refill
Score:
5
Name:
Michael N.
Reviewed On:
Deep-Set Frames
Content:
Shipment was late. Could not give it for Christmas. Quality was poor. Photos too dark. Foil stamp was poorly executed—date numbers were broken or uneven. Different paper than I received with my original order. Original was uncoated and printed beautifully. This one matte coated and poor printing. Disappointed. Will not order again.
Title:
Way too dark
Score:
1
Name:
Brittany S.
Reviewed On:
Ultra-Thick Signature Prints
Content:
The print came out much darker than it looked on any screen - it unfortunately makes the photo very hard to see. It mostly looks like a big black rectangle despite being a portrait taken by a talented photographer.
Title:
Such a letdown
Score:
1
Name:
marie.kenna g.
Reviewed On:
Softcover Mini Photo Book
Content:
I was so excited about my photo books, but the quality was AWFUL. It was such a letdown after the cost and the time I invested in putting them together (I find the online interface to be very difficult to use). Sadly, it was the worst quality of any photo books printer I've ever ordered from. I will have to remake the books elsewhere now, and these books were promptly tossed in the Recycle bin.
Title:
Bent Cards & Missing Envelopes
Score:
1
Name:
jplana.anderson g.
Reviewed On:
Christmas Script Holiday Card
Content:
The cards were bent, the first couple of them in the stack and the number was off, there were more cards than envelopes. Not ordering from here again.
Title:
Cute book but disappointing quality
Score:
3
Name:
Laura A.
Reviewed On:
Softcover Photo Book
Content:
I wanted to easily make a book out of my archived Instagram stories. The interface was fairly simple to use, though some of my words were cut off. In some layouts, I was notified that this was the case but the adjustments I made apparently didn’t help. On other pages I was surprised to see words didn’t get printed. The book is cute, but the photo print quality is mediocre.
Title:
Quality of images was not
Score:
1
Name:
Theresa B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Quality of images was not very good on the very first opening photo. And the last photo on final page was cut off making the first and last impressions not good. The paper seemed cheap for the price. I’m bummed as a loyal customer.
Title:
Underwhelming, and disheartening
Score:
5
Name:
Shannon S.
Reviewed On:
Wedding Guest Book
Content:
My wedding album- something I wanted to magnify such a special day. The pictures were blurry, pixilated, and illegible. I have tried to reach out to customer service to rectify, but have not heard back.
Title:
Disappointed returning customer
Score:
3
Name:
Anita B.
Reviewed On:
Holiday Envelope Seals (Set of 24)
Content:
We’ve always loved artifact for our holiday cards but photos were grainy and about half of our envelopes unraveled with the slightest of touch. Needed to get a glue stick to correct.
Title:
Disappointed returning customer
Score:
3
Name:
Anita B.
Reviewed On:
Clean Line Multi-Image Card
Content:
We’ve always loved artifact for our holiday cards but photos were grainy and about half of our envelopes unraveled with the slightest of touch. Needed to get a glue stick to correct.
Title:
Mixed feelings
Score:
3
Name:
Kate S.
Reviewed On:
Modern Metal Frames
Content:
Photo book turned out well. However, the framed photo I ordered was not very good quality. The frame itself seems fine, but the photo is pixelated and the colors are blown out. Hard to find good photo printing services as of late.
Title:
Not impressed
Score:
4
Name:
cailin317 g.
Reviewed On:
Large Format Prints
Content:
Poor quality and arrived wet and wrinkled. I needed the photo quickly so I had it reprinted at Gnomon Copy - the quality and clarity was way better so it arriving ruined was a blessing in disguise.
Title:
Not the quality I’m used to
Score:
3
Name:
Lauren W.
Reviewed On:
Calendar Refill Pack
Content:
I’ve ordered these a few years now. The color quality and paper quality is declining and I didn’t like how the month text is like cut off in its placement.
Title:
Quality not reflected in the price
Score:
3
Name:
Caitlin C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I’m happy to have my photos printed but the price of this photo book isn’t justified based on the quality. The photo on the front isn’t centered (it’s close but not quite right) and the clarity of the photos inside the book could be better. I had the same pictures printed at my local pharmacy and they’re much more clear and crisp. I wouldn’t order again at this price point.
Title:
Mixed feelings
Score:
4
Name:
Lee A.
Content:
I order a small book of photos from my Instagram feed for our family yearbooks and have loved every single one of them, until this year. I order duplicates so I can pass them on to each of our kids, and this year the cover images on 2 of the 4 books were off centred and some of the images inside were a bit blurry. Setting up the books, I did notice warnings on some of the pages for being too low quality, but because they were imported from instagram as I always had in the past, I ignored those warnings and the result was just not great. I didnt reach out to have it corrected because it seemed at least partially my own fault for ignoring the warnings and didnt seem worth the hassle. But there seems to have been some changes made to the process that have lowered the quality. I look forward to trying again next year though.
Title:
Mixed feelings
Score:
4
Name:
Lee S.
Reviewed On:
Instagram Friendly Books
Content:
I order a small book of photos from my Instagram feed for our family yearbooks and have loved every single one of them, until this year. I order duplicates so I can pass them on to each of our kids, and this year the cover images on 2 of the 4 books were off centred and some of the images inside were a bit blurry. Setting up the books, I did notice warnings on some of the pages for being too low quality, but because they were imported from instagram as I always had in the past, I ignored those warnings and the result was just not great. I didnt reach out to have it corrected because it seemed at least partially my own fault for ignoring the warnings and didnt seem worth the hassle. But there seems to have been some changes made to the process that have lowered the quality. I look forward to trying again next year though.
Title:
I was really excited about
Score:
2
Name:
Anna H.
Reviewed On:
Everyday Photo Book
Content:
I was really excited about this photo book for my brother's birthday. I ordered the book with uploaded high resolution photographs from a trip we took together in the Tetons. Overall, I am disappointed in the quality of the photo book given the price I paid. The pages are lovely and thick, but the image quality and binding are subpar.
Title:
Expensive and dark
Score:
1
Name:
Susan S.
Reviewed On:
Everyday Photo Prints
Content:
I have used press printed products for quite some time from professional labs. These were printed particularly dark. The photos were supposed to be a gift but I could not gift them with that quality. I was given a 50% refund so I ended up paying $25 to recycle unusable prints.
Title:
Not worth the price
Score:
1
Name:
Mia C.
Content:
Unfortunately I don’t think it’s quality for the price and you can’t read the font on my cover - I’d actually like my money back
Title:
Poor color quality on matte
Score:
3
Name:
Atticus R.
Reviewed On:
Everyday Photo Prints
Content:
Poor color quality on matte prints
Title:
Disappointed
Score:
2
Name:
Laura F.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Given the cost, I felt the photo book was of low quality. I have purchased other books from here and been very pleased. But this time, I didn't think the quality matched the cost. I purchased my family some cheaper books from another company that were half the price of this. They were not as nice as this one but when comparing the two I did not see how this one was so much more expensive than the other.
Title:
great concept, terrible execution
Score:
2
Name:
a. s.
Reviewed On:
Brass & Wood Display Box
Content:
I bought five 5x7 walnut frames to give as gifts for the holidays in 2023. For almost $60 per frame, I expected the frame to be well-crafted and something worthy of displaying - especially with this brand name attached to it. Though the order arrived in a timely manner, the frames I received were less than exceptional - walnut veneer was chipping along the edges, visible glue oozing in places, brass frames were scratched and misaligned, and the walnut plywood was unfinished (stained but no top coat). I contacted customer service with pictures of all the damage and asked to return all of the frames for a refund. They stated that they do not accept returns but could send me replacement frames. Given the state of the frames I received and other reviews complaining of poor quality, I declined the initial offer as I did not want to receive more defective frames. Customer service was understanding and finally offered a full refund minus the cost of shipping. I am awarding two stars for this product for two reasons - one, I like the concept, and two, customer service was willing to work with me to make this right. Overall, I would not recommend this product until Artifact Uprising addresses quality control issues and improves the quality of the product (and judging that there are still poor reviews a year later it does not appear they have made any revisions).
Title:
Disappointing all around
Score:
2
Name:
julia.breskin g.
Reviewed On:
Layflat Photo Album
Content:
Was excited to use Artifact Uprising after they were recommended by our wedding planning to print wedding albums for our family this holiday season. After rushing to submit well before their Christmas delivery time, the production was very delayed and came over a week delayed. When they arrived our most expensive purchases (2 layflat books) had a huge flaw on every other page, ruining every 4th picture in each book printed. There was clearly no quality control in before these were shipped, and the customer service process to get a reprint or a refund was disappointing, taking a month and many emails to get this resolved. Wish this had a better outcome.
Title:
Just ok not worth the price
Score:
1
Name:
Mona J.
Reviewed On:
Wooden Photo Ledge
Content:
Looks a little dinky. Not worth the price.
Title:
Very disappointed with the product
Score:
2
Name:
julianapinto.s g.
Reviewed On:
Everyday Photo Book
Content:
It arrived dirty, damaged and the print doesn’t have great quality :( will be emailing customer service
Title:
Looks Great, Too Difficult to Use
Score:
1
Name:
mcope.design g.
Reviewed On:
Modern Metal Frames
Content:
Overall, this was a disappointing experience. The package arrived with no instructions or tools, and there was no warning prior to purchase that a flat tool would be required to remove eight tiny screws and bend thick silver metal pieces just to access the back of the frame. I reached out to customer service twice for assistance and ultimately requested a refund, as the frame is unusable if I can’t insert my image. They only agreed to a 50% refund due to their policy. This is especially unfortunate because I genuinely like the style and quality of the frame. I’ve purchased less expensive frames from other companies, such as Opposite Wall, that are much easier to open and don’t require tools or instructions, though the quality doesn’t quite compare.
Title:
Bad photo quality and thin pages
Score:
2
Name:
Liz E.
Content:
This is a cute little book, but for the price the photos are not very good quality (most of the photos are pretty grainy, even the very small ones, and we never got an alert while building the photo book that the image quality was too low to print clearly). Also the pages, as well as cover and back page, are very thin so it truly looks like a nice magazine rather than a book. You can even see through some of the pages to the photos on the other side. The layouts you can make of the pictures and circle cut out in the front are cute and aesthetically pleasing, but overall this book probably is not worth it for the price.
Title:
Bad photo quality and thin pages
Score:
2
Name:
Liz E.
Reviewed On:
Color Series Photo Book
Content:
This is a cute little book, but for the price the photos are not very good quality (most of the photos are pretty grainy, even the very small ones, and we never got an alert while building the photo book that the image quality was too low to print clearly). Also the pages, as well as cover and back page, are very thin so it truly looks like a nice magazine rather than a book. You can even see through some of the pages to the photos on the other side. The layouts you can make of the pictures and circle cut out in the front are cute and aesthetically pleasing, but overall this book probably is not worth it for the price.
Title:
Told to “be patient” many months ago
Score:
5
Name:
Monique E.
Reviewed On:
Floating Frames
Content:
I ordered a gift voucher for my cousin’s baby shower many months ago and it still hasn’t arrived. I’ve been fobbed off many times by customer service and told to “be patient” because it was on the way. I attended the shower with no gift and I’m still following my voucher up with customer service. I’m about 30 emails deep. They asked if I’d like it sent out again, I said yes and now I’m being told they can’t, I’d have to wait for a refund and repurchase. I don’t often get mad in customer service situations, but at this very late stage Artifact Uprising customer service are pushing my limits. The shower was months ago, it’s obviously a really disappointing situation and AU have done nothing to rectify the situation.
Title:
Not worth it for the price
Score:
2
Name:
sacks0michael g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Decent quality, but the hinge (book spine) looks very cheaply done. I don’t think it’ll hold up over time. Wish I ordered one before ordering 8 copies… spent over $1,200 on photo books for family, and I won’t make that mistake again
Title:
not what i hoped for
Score:
2
Name:
amlowrie21 g.
Reviewed On:
Hardcover Photo Book
Content:
the photos didn’t come out as clearly as i would’ve hoped. the colors were muted and i expected more for 180$
Title:
Layflat Photo Album Review
Score:
3
Name:
Rachel A.
Reviewed On:
Layflat Photo Album
Content:
The title on the front cover of the book was off-centered. I used high-resolution photos for my album. However, the photos printed pixilated on "superfine" paper. Overall not satisfied considering the cost of the album.
Title:
very disappointed and have not had any communication from the company on my complaint
Score:
1
Name:
Elaine S.
Reviewed On:
Baby Board Book
Content:
very disappointed in the product - the text was cut off on nearly every page, although there was no indication when I was making the book that this would be an issue. It would have been very easy to adjust the font and the text. the photos are very dark too. I attempted to contact the customer service line and that is not operational and after nearly a week I have not heard anything from my email.
Title:
Disappointed Holiday Cards
Score:
3
Name:
The S.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
Was disappointed in the print for the price, the photos on the backside were definitely blurry/fuzzy and the first half of the batch had tiny specs of white on them either missing color or extra artifact. Also, was hoping to have more layout options especially bc some of my photos were vertical vs horizontal. I played on minted and others, eventually with AU and am unsure I will again.
Title:
One of the photos were blurry
Score:
1
Name:
michaeladaniellecollins g.
Reviewed On:
Gallery Frames
Content:
There was no way for me to proof the actual amount of blur I would be getting so one photo that was showing as lower quality looked good enough and the other turned out poorly, but there was no way for me to know since it just flagged them both as low quality.
Title:
Nothing has happened
Score:
1
Name:
Brittany V.
Reviewed On:
Wedding Album Design Services
Content:
I have reached out multiple times with no response. I bought photo design services and have not receive any instructions nor has anyone reached out about the process. So really just not sure d we here to go from here and feels like I wasted my money.
Title:
Process was painful, Final product was as expected
Score:
4
Name:
beth.lotterer@gmail.com b.
Reviewed On:
The Premium Collection
Content:
The final product is nice, but there are small details that were missed (such as photos being left justified) which shouldn’t have been especially for the price. The process for making the book was also difficult. The UI/UX needs work. It’s not reliable. Support team is also not readily accessible and this got worse with what I am assuming is a new support process only over email.
Title:
I thought the quality would
Score:
3
Name:
ecatapangphotography g.
Reviewed On:
Softcover Photo Book
Content:
I thought the quality would be better and the entire book more flexible for the price. I didn't really like the material of the soft book. I regret not ordering a hardcover photo book.
Title:
Quality has changed
Score:
3
Name:
Temi O.
Reviewed On:
Hardcover Photo Book
Content:
This was the second order I’ve made and I’m really disappointed in the quality. You can barely see the pictures.
Title:
I ordered 2 softcover photo
Score:
3
Name:
jessicaashleyclapp g.
Reviewed On:
Softcover Photo Book
Content:
I ordered 2 softcover photo books and 2 everyday photo books; the books are sturdy and came mostly as advertised; it is just that the print quality is honestly horrible and came out pixelated/grainy; I had many high quality photos that I would've liked to come out with some form of good quality and they look honestly pretty shoddy. I don't think the price of the books equated with the quality; which I found very disappointing.
Title:
Just Okay.
Score:
2
Name:
Katie H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was a bit disappointed. I work in digital and print marketing and wasn't thrilled with the quality difference on the proof and what was delivered. I felt like there should be some indication of photo quality difference with matte paper. I feel like the lighting was much darker in some printed photos and my book arrived with a dent in it. Fine gift, but not for the price. Next time will use something cheaper.
Title:
Disappointed with Superfine Paper Quality
Score:
2
Name:
Jennifer
Content:
I had originally requested that my guest book be printed on superfine paper, since it was recommended for ease of writing. I wouldn't recommend the superfine paper, as there are noticeable fibers (white dots) that will be on your photos because it is printed on recycled paper. Further, the superfine paper mutes/darkens the colours of your photos (some might prefer this, but I was disappointed that my photos lost their vibrancy). The customer service rep recommended that I reprint my guest book using lustre paper but, unfortunately, I never had the chance to see how that would have looked. This is because, every time my guest book was reprinted (twice, and free of charge), my guest books would come back with superfine paper instead of lustre. However, I do appreciate that Artifact Uprising really tried to reprint my guest book to my liking and free of charge, but never met the requirements and ended up refunding me the full amount.
Title:
Disappointed in my final product
Score:
2
Name:
Tina M.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Disappointed in the final product as some of the pages had printed the images wrong with obvious glitches. I have tried to contact CS, but no one has replied to me. It's a shame as 95% of the book is beautiful, but it's my wedding book and I'd love to get a new book printed.
Title:
Easy user experience but bad quality
Score:
2
Name:
Dan F.
Reviewed On:
Color Series Photo Book
Content:
It was easy to navigate and create my photo book online but the quality of what I received was not what I expected. The book is printed on normal paper, pictures are grainy, color was not maintained (blues and greens were very dark), and it looked as if the pictures were printed with an ink jet cartridge I used 20 years ago. Very disappointed.
Title:
Blurry printing, arrived late, no response from support
Score:
1
Name:
Cindy A.
Reviewed On:
Minimal Greeting Holiday Card
Content:
I paid for extra shipping so that my cards arrived before X-Mas but they arrived 2 days after X-Mas. I used hi-res photos but the printing job displayed my photos slightly blurry. I reached out to support on a question regarding font style/size so that my extra wording would be consistent with the included text and never heard back and sure enough, the text on my card did not match.
Title:
Great design, poor print quality
Score:
3
Name:
The P.
Reviewed On:
Hand-Lettered Joy Card
Content:
I love the simplistic and clean designs but when my cards arrived more than half of them had streaks through the printing. It is incredibly disappointing and with no time left to do anything about it I had to send out cards that didn’t look great. For the price which is much higher than other places, I expected better print quality.
Title:
Card quality and image was poor
Score:
1
Name:
The B.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Unfortunately I did not like my Christmas cards and even though a replacement was sent - the replacement was worse than the first one I purchased.
Title:
Frame and matting not right,
Score:
2
Name:
Bill Y.
Reviewed On:
Gallery Frames
Content:
Frame and matting not right, picture grainy. Not suitable as gift. Just trash sorry.
Title:
I've had the worst experience
Score:
1
Name:
Anna L.
Content:
I've had the worst experience with this vendor of anyone I've dealt with in the past few years. Still dealing with the problems. Will never work with them again.
Title:
Shipping Issue
Score:
2
Name:
The F.
Reviewed On:
Wooden Tabletop Frames
Content:
Part of order shipped to another person in different state! Weak follow up.
Title:
Cute but damaged
Score:
3
Name:
Emily B.
Reviewed On:
Baby Board Book
Content:
The book came out adorably. However, the front and back cover are already peeling at the corners.
Title:
Pages warped
Score:
1
Name:
Leanne T.
Reviewed On:
Signature Layflat Photo Album
Content:
Unacceptable quality for price
Title:
Terrible customer service!
Score:
1
Name:
Art
Reviewed On:
Wedding Layflat Photo Album
Content:
Feel free to get back to me on your quality guarantee. Emails don't seem to work and I doubt that a one star review will get me any further, but hopefully I save someone else a headache. I'm not the kind of person that leaves one star reviews and here I am. My book does not look like your pictures and I at this point I just want my money back and I'll get something else for my one year anniversary. Great marketing on quality guarantee and "human to human" talk to make things right. It's time to make things right... I would like a full refund and I'll send the book back. Thanks.
Title:
picture quality and paper quality
Score:
2
Name:
Michele E.
Reviewed On:
Everyday Photo Prints
Content:
picture quality and paper quality poor
Title:
Disappointed
Score:
1
Name:
Casey M.
Reviewed On:
Signature Layflat Photo Album
Content:
The binding of the book is beautiful, but the photos themselves are not crisp or clear, they almost have a blurry effect to them. For an album that is more than 600 dollars I would expect printed quality to be better.
Title:
Print Quality
Score:
3
Name:
gryoung97@gmail.com g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I was very excited to see my photo album but was sorely disappointed in the print quality. Many of the photos have a blur to them or a halo look on the photos that where not in the digital versions. I wish the preview on the site would have shown this before hand.
Title:
Disappointing
Score:
4
Name:
Sandra A.
Reviewed On:
Baby Board Book
Content:
Good quality materials but photos were too dark with muddy colors.
Title:
The quality of the photos
Score:
1
Name:
Aeriel L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality of the photos was awful. I was very disappointed in the quality.
Title:
I paid extra for my
Score:
1
Name:
Rachael T.
Reviewed On:
Baby Board Book
Content:
I paid extra for my package to be delivered before Christmas, it was later than Christmas. Then when we got the book, the film was bubbled all throughout. After a week, the book started falling apart. I paid over $60 for the book that hasn’t help up well. I wouldn’t recommend this to anyone.
Title:
Underwhelmed
Score:
3
Name:
Abigail B.
Reviewed On:
Wedding Album Design Services
Content:
I am overall happy with the wedding album, but underwhelmed by the quality given the price. The words on the spine and cover are not as crisp as I would have expected. Some of the photos appear blurry as well, which may have to do with the photos I uploaded, but I did have to make some of the files smaller to upload them. I did not realize I was sacrificing the image quality so much.
Title:
The quality was not as
Score:
2
Name:
Emily W.
Reviewed On:
Everyday Photo Prints
Content:
The quality was not as expected. Photos appeared dark and unclear. There were at least 2 photos that came damaged (scratched for instance).
Title:
Pictures came out blurry
Score:
2
Name:
jnnylnewton g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The album, pages, and cover were all of high quality and beautifully made. But, for such a steep price, I don’t understand why my photos came out blurry. I had a professional photographer take the photos for my wedding. If the photos were going to be blurry, I wish Artifact Uprising would have flagged the photos for low resolution to let me know before I paid such a hefty price. Most printing companies like Walgreens and Walmart will do this before printing out photos so for such an upscale company like Artifact Uprising, they should have the same.
Title:
Design your own card
Score:
3
Name:
Justine R.
Reviewed On:
Design Your Own Flat Cards
Content:
The photo turned out too dark compared to the digital photo unfortunately.
Title:
Great Service, Poor Product Quality
Score:
2
Name:
Audrey
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I ordered two Photo-Wrapped Hard-cover Books. When I first received them and opened them, the binding began breaking right away. The spine of the book was poorly made and began to come unbound. I sent photos to the team and they kindly replaced the products; I appreciated this. However, upon arrival of the new ones, I had a similar problem with the binding. Disappointing for the price of this product.
Title:
Poor Print Quality
Score:
3
Name:
June M.
Content:
We’ve been ordering the Calendar for the last 3 years for ourselves and as gifts for our families and this past year the print quality was sub par. The photos turned out very orange/enhanced (on more than one photo) and the ordinal photos were NOT this way. They gave us a partial credit but unfortunately we will be looking at very orange Oompa Loompa photos of ourselves for the next year.
Title:
Ok but not great
Score:
3
Name:
Grace S.
Reviewed On:
Baby Board Book
Content:
I was really looking forward to this book, but the quality was a little disappointing. Some of the edges are slightly bent and wrinkled out of the packaging. I think consider its price, it’s a bit disappointing in terms of quality. Shipping was also very delayed and came a week later than intended on Father’s Day.
Title:
Printing was off
Score:
5
Name:
Augustus B.
Content:
This is the second time we've received a product that was not quality controlled. Get humans in there to look at the prints. The first time the file was too dark, albeit our fault, but it was clearly way too dark to be shipped out. When I asked if there was proofing, before even submitting to print, I was pointed towards a "digital proof" which literally does nothing for me except show me the exact same thing on screen sans guidelines or watermarks. We re-ordered these cards, last minute, to have them arrive in time for the holidays. They did show up on time, however the entire margin was off. The printing area itself had shifted, almost off the edge of the card. Of course, this happens, but if someone was there quality checking, an actual human with actual eyes, then this wouldn't have happened. I'm a 30 year old, computer savvy millennial, but seriously, get real people in there. We could have avoided all of this AND saved some trees y'all!
Title:
Printing was off
Score:
5
Name:
Augustus B.
Reviewed On:
Minimal Hand-Lettered Holiday Card
Content:
This is the second time we've received a product that was not quality controlled. Get humans in there to look at the prints. The first time the file was too dark, albeit our fault, but it was clearly way too dark to be shipped out. When I asked if there was proofing, before even submitting to print, I was pointed towards a "digital proof" which literally does nothing for me except show me the exact same thing on screen sans guidelines or watermarks. We re-ordered these cards, last minute, to have them arrive in time for the holidays. They did show up on time, however the entire margin was off. The printing area itself had shifted, almost off the edge of the card. Of course, this happens, but if someone was there quality checking, an actual human with actual eyes, then this wouldn't have happened. I'm a 30 year old, computer savvy millennial, but seriously, get real people in there. We could have avoided all of this AND saved some trees y'all!
Title:
Quality has gone down
Score:
2
Name:
Natalie B.
Reviewed On:
Merry Stitches Holiday Card
Content:
This is my 5th year ordering cards from artifact uprising and will probably be my last. The card stock this year is thicker with more texture (the default was recycled paper) and the texture of the paper made the printing of the images grainy and blurry. The design process was frustrating because changes I made didn’t save and the addresses I uploaded kept adding extra commas (this also happened last year and the bug was not fixed). I used to us AU for the quality but given how disappointed I am in the image quality due to the new card stock used I’ll be going elsewhere in the future.
Title:
Just okay
Score:
1
Name:
Bela P.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Not the same quality as Minted. Some envelopes arrived with a colored dot stain.
Title:
Printed dark
Score:
2
Name:
Katy P.
Reviewed On:
Multi Merry Photo Card
Content:
I’m disappointed in the quality of the photo printing, as they printed quite dark and my husband and children’s eyes look completely black. Not what I was hoping for, and probably won’t use this service again…sorry.
Title:
Product defect
Score:
2
Name:
darya.li.kappe g.
Reviewed On:
Everyday Photo Book
Content:
The everyday album I ordered had ink smeared across two pages. Photos appeared more blurry than usual, with reduced sharpness of image.
Title:
Lines across almost all pages. Customer service won’t reply to my 📧
Score:
1
Name:
jarnety g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
In one of my albums that was a Christmas gift, there were white lines on almost all the pages. Customer service is not replying to my emails despite me sending pictures that are evidence of the damage. In another album, the inside cover is wrinkled and I also sent pictures of that. And where the creases are for the pages, pictures in the center are not even worth placing there as the folds are so thick and raised it ruins the picture.
Title:
not a worthwhile product for the price
Score:
2
Name:
samantha d.
Reviewed On:
Modern Wall Tile
Content:
I have used Artifact Uprising for several photo books and prints over the years and I have generally been happy with the quality until now. The 'modern' wall tiles are cheap, tiny frames with no glass or even acrylic on the front, and they attach to the wall with a sticker?? Why did I pay $16 per frame (discounted off regular price of $20)? I like the 'no glass' look in general but it looks messy and sad when the print quality is junk. It claimed to be 'eggshell' finish but it appears completely matte to me. Despite using high-res photo files, the printed photos looked like they were cut from a newspaper. You can get 3-packs of nicer and larger frames, with acrylic and actual hanging hardware, at Ikea and Target for the same price as one of these frames, and you can get photos printed at a drugstore that look nicer than this. I feel ripped off, and I won't be putting these on my wall (even if they would stick, which they don't).
Title:
Disappointing Experience with Wedding Album Design and Quality
Score:
1
Name:
jessica.amar.shah g.
Reviewed On:
Signature Layflat Photo Album
Content:
I opted for their design services for my wedding album, expecting a smooth and effortless process. However, I ended up being heavily involved in the design, to the point where I had to take over and finish the album myself. To make matters worse, when the album arrived, the binding was already detached from the base! As I flipped through the pages, I noticed that the quality of the materials had significantly deteriorated compared to an album I ordered from them in 2022. Given the sentimental value of such a keepsake and the premium price, this experience was incredibly disappointing.
Title:
Not recommended.
Score:
1
Name:
Brianne R.
Reviewed On:
Wedding Album Design Services
Content:
Despite having paid a premium for this service, the team gave me conflicting pricing, submitted multiple drafts without making note of previous changes… I spent more time following up and fixing than I felt they did actually making the book. I would expect the headache if it were a free service. It is not. Would not recommend.
Title:
Just ok.
Score:
1
Name:
PHENGVATH E.
Content:
Just ok. The price for what you get is not worth it.
Title:
Bad quality printing
Score:
1
Name:
Alyssa C.
Reviewed On:
Everyday Photo Book
Content:
I’ve always thought Artifact Uprising had great print quality until I ordered an everyday photo book. All of the images were off centered and there was a white edge on most of the pages where it misprinted. The quality of the actual print was definitely not great either. I was refunded for the product thankfully but will not be ordering a photo book again.
Title:
Photo Quality
Score:
3
Name:
Erin V.
Reviewed On:
Wooden Tabletop Frames
Content:
The frames themselves are nice, but the photo quality is really poor, especially when I sent hi-res photos. :(
Title:
The book was definitely not
Score:
3
Name:
Alejandra H.
Reviewed On:
Everyday Photo Book
Content:
The book was definitely not the quality shown on the pictures. The printing wasn’t great, pictures were way too dark, it looked like home printer quality. Some pages had ink smears, and the cover font was barely visible and not centered. The order was delayed, but customer service was really nice.
Title:
1 of my 3 photo albums was misprinted
Score:
2
Name:
PJ A.
Reviewed On:
Memorabilia Pocket
Content:
I ordered a few months ago as I wanted to be sure I got all of the albums before I was going to gift them and I did not open them as they were a gift. Upon opening the first book today almost every page was misprinted. Text was cut off and one of the images had a streak of yellow ink down the middle. Given that it is after the 30 days of ordering period I do not know what support will do to help but I hope it is satisfactory.
Title:
I actually think the print
Score:
2
Name:
Mary D.
Reviewed On:
Minimal Greeting Holiday Card
Content:
I actually think the print quality was very poor. My Christmas cards looked dark and very grainy. I was pretty bummed and disappointed to be honest. I was also only sent half of my envelopes with my order.
Title:
For the price point, I
Score:
1
Name:
Kristin B.
Reviewed On:
Everyday Photo Book
Content:
For the price point, I expected much higher quality. The photo printing lacks sharpness, and the pages feel flimsy and not durable. Overall, the book did not meet my expectations.
Title:
Not what I was expecting
Score:
1
Name:
emoleemilligan@gmail.com e.
Reviewed On:
Everyday Photo Prints
Content:
The matte print was very dark and the color was dull. I was so sad because I love the aesthetic of Artifact Uprising!
Title:
Low quality printing
Score:
3
Name:
LauraLee H.
Reviewed On:
Elopement Layflat Photo Album
Content:
The pint quality was not high enough, even with using professional print quality photos. would not purchase this book again from AU. very disappointed in the end result. the cover is nice though.
Title:
At first I was bummed
Score:
5
Name:
jsnwdn2.0 g.
Reviewed On:
Signature Layflat Photo Album
Content:
At first I was bummed when my photo album didn’t come out how I envisioned. Unfortunately I wasn’t happy with the quality of the leather which immediately started showing marks and scratches, there was very noticeable bubbling on the gold end sheet that I paid extra for, the photo on the front was peeling, and the superfine paper really washed out my photos. I’m usually not hard to please, but I was unhappy with the finished product especially for the price I paid. It was disappointing because I had so much fun putting together my album and I was so excited to have a physical photo album for my travel photos. I decided to reach out to the company and I’m so glad I did. They got back to me so quick and offered a replacement. They let me completely re-do my album and I am so happy with the final results. Second time around, I chose a linen cover and lustre paper. The quality is much better in my opinion. The linen cover is nice and smooth and doesn’t show any marks. My photos look much better on the lustre paper, they aren’t washed out and dark (I did bump up the brightness just a bit). The gold end sheets has no bubbling this time and the photo on the front was intact. I will definitely order from AU again for my travel photo albums or any other albums I may need in the future. I feel like they really care about their customers happiness and I’m so grateful for them for letting me re-do my album.
Title:
Quality isn't what it used to be
Score:
1
Name:
Erin
Reviewed On:
Everyday Photo Prints
Content:
I ordered these several years ago and they were fantastic. But my recent order was such a disappointment. First they sent me the wrong prints, then when my prints arrived they looked dull and listless. There's matte and then there's blurry and these were blurry. I don't know if they rushed the reprint of my photos after sending the wrong ones but they did not look good. I had been planning on making a photo book as well but based on the print quality I'll be purchasing that elsewhere.
Title:
Poor production and delivery timeline
Score:
1
Name:
Julia G.
Content:
Production and shipping were very delayed and I still haven’t received my book.
Title:
Disappointed
Score:
2
Name:
Melanie J.
Content:
I spent $300 and a lot of time putting this photo book together. I received my book and was very disappointed in the quality of the prints. I used high resolution photos from our wedding photographer but a lot of the pictures came back grainy/pixelated. I brought this to the attention to customer service and they were generous enough to let me edit the pictures that I considered low quality. So I edited the images to a smaller size and changed some of the photos. It looked good on the “preview” feature. I received my second copy and even the smaller pictures were the same grainy/pixelated quality. And on one of the pages there was ink that’s as transferred from another page. What a bummer and waste of time and money. I won’t be displaying or showing it to friends and family.
Title:
Quality doesn’t match price
Score:
2
Name:
Meredith R.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Quality doesn’t match the price. Books had cracked/bent spines and warped covers so they don’t lay flat.
Title:
not happy
Score:
1
Name:
Elle d.
Content:
terrible quality
Title:
Title on front of book was off
Score:
1
Name:
milaosays g.
Content:
Title on front of the book was off center... not professional looking for the price sadly
Title:
Not Worth It
Score:
2
Name:
lydiamiller3033 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
For the price of this item, I found the quality to be poor. The photos turned out dark, which happened before when I first purchased this photo album a separate time. I assumed it was due to how the professional photos were edited, but now realize that is how Artifact Uprising prints them. I feel like it took away from the memories in those photos. The outside binding of the photo album was not great quality either and is already starting to misshapen. I bought this once for my wedding album and this second time for my honeymoon album. Not worth the price at all for the lack in quality.
Title:
Poor quality printing
Score:
2
Name:
mrinella@mac.com m.
Reviewed On:
2023 Photo Display Ornament
Content:
Despite a color corrected and properly profiled image, the one I received back was muddy to be the most generous.
Title:
Beautiful design, but with printing errors
Score:
2
Name:
J.L.
Reviewed On:
Color Series Photo Book
Content:
I have several of these books. On my most recent order (May 2021), the book had printing errors -- the cover page has a pixelated edge around the circle cutout and many photos had faded lines across them (did not notice this in previous books). Artifact Uprising was not able to get me a reprint that resolved these issues. Sadly, while the design of these books is beautiful, it's all about the pictures! I won't be ordering this product again even though I was hoping to build out my nice little collection of these.
Title:
Not the premium quality expected
Score:
2
Name:
Donnie B.
Reviewed On:
Everyday Photo Book
Content:
After weighing multiple vendor options for photo books I chose to go with Artifact Uprising because it appeared to offer higher quality products than the rest, and I was willing to spend more for this as an anniversary gift. Unfortunately I was disappointed and honestly surprised in the finished product. First, it was delivered in a paper mailer which I just found a little risky given the type of product it is. But what was more surprising was the amount of dust and pieces of scrap/debris inside the packaging. The book itself was concealed in a plastic sleeve so I figured it was fine, but a cloud of dust erupted when pulling it out of there as well. As far as the product itself, it’s beautiful in presentation and looks as expected on the outside. Unfortunately the spine squeaks when opening/closing or applying pressure - this may be a minor detail, but as mentioned I committed to paying more in exchange for higher quality and finish, so having the spine squeak upon arrival is disappointing and concerning for longterm use. Lastly, while it is thick and sturdy, I found the pages used for the photos to feel comparable to standard printer paper — both in look and feel. The photos didn’t pop on the pages, looking kind of dull and grainy, this may be due to choosing the lay-flat option if that limits the card-stock that can be used for this particular offering, I’m not sure. I would avoid this in the future. In all, while I was disappointed by this product — from its handling to its quality — I’m hopeful that it was a unique situation and that a more traditional photo book (not lay-flat) might be the better way to go (assuming issues stem from the lay-flat upgrade).
Title:
Nice frame but cheap plexiglass
Score:
3
Name:
Kelsie
Reviewed On:
Modern Metal Frames
Content:
Frame and photo are nice quality but I was disappointed by the plexiglass. It is flimsy and looks cheap compared to frames with real glass. For such a high price I expected higher quality glass.
Title:
Cheap
Score:
2
Name:
aubreymgreco g.
Content:
The printing quality was really bad. I will not be using your services again.
Title:
Was not a fan of
Score:
2
Name:
AMIN F.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
Was not a fan of the quality and would not reorder.
Title:
Photos cut off, book dinged up
Score:
1
Name:
Morgan P.
Content:
The parts of our book that were correct were beautiful, but there were dings on the cover, the writing on the front was sloppy, and the book was not sitting straight when sitting up. Customer service is quick to respond, but the process of reorder has been difficult with additional problems. We are not at all satisfied with the process, especially for such an expensive book for a special occasion.
Title:
Price and quality don’t match
Score:
2
Name:
peiffer.monica g.
Reviewed On:
Layflat Photo Album
Content:
I was so excited to get the finished yearbook and was super disappointed. The quality of the pictures were dark and not very sharp. It looks really pretty from the outside but questioning if it becomes a yearly tradition with the cost and the quality.
Title:
Bummed about layout proof versus print result
Score:
3
Name:
Praveena A.
Reviewed On:
Hardcover Photo Book
Content:
Photos were good, layout not
Title:
Disappointed
Score:
2
Name:
alana.bishop8 g.
Reviewed On:
Signature Layflat Photo Album
Content:
Thought it would be better paper quality - I just received my order and the corners of the pages have already started to bend/come undone. For the price I paid, I expected much, much better. Not sure how long this product will last, which is disappointing because it's my wedding album.
Title:
Not what they used to be
Score:
1
Name:
David C.
Reviewed On:
Hardcover Photo Book
Content:
This last purchase was my ninth hard cover book purchase with AU since 2020. I love these for year books. While the book came out as expected, the dust cover was discolored and did not print the right dimensions shown in the editor. I tried communicating this with AU who offered to rectify the issue, but after two weeks, I've received no further communication nor the promised corrected dust cover. I'm sorely disappointed with both the new editor software and the customer service. One other word or warning with the new editor - if you're making a large project (mine was a year book with over 300 photos), I found the editor very laggy. It could not handle the project of that size without overloading the memory of my browser, causing crashes. It was a very frustrating experience that I stuck with only because of sunk cost. I really hope that AU fixes these issues with their new software, because I have loved their products in the past. This was also the first order with AU that I've ever had an issue and have been very disappointed in how difficult it has been to invoke the quality guarantee.
Title:
For the money (500) its too small i was expecting something much bigger.
Score:
1
Name:
eugeoribe g.
Reviewed On:
Layflat Photo Album
Content:
I spent almost 500 bucks on what i thought was my dream wedding album, it’s so small and it’s NOT WORTH THE MONEY. I’m so dissatisfied and disappointed. There are my forever memories of my wedding and I can’t believe it’s smaller than the small iPad size. I should have gone with another company
Title:
Was expecting clearer, crisper pictures.
Score:
2
Name:
Hennie B.
Reviewed On:
Wedding Layflat Photo Album
Content:
Was expecting clearer, crisper pictures. Wasn’t happy with the quality. I chose this website based on online reviews.
Title:
Poor Shipping Protection
Score:
3
Name:
Connor R.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The book itself was printed nicely and the turnaround time was good however the book was shipped with inadequate protection and there were a couple marks on the cover that it recurved while in transit. I wouldn’t have minded except for a $200+ dollar book, it seemed ridiculous that it was just packed in essentially an envelope that was taped together with no padding or added protection.
Title:
Blurry Photos
Score:
3
Name:
Yezenia G.
Reviewed On:
Wedding Layflat Photo Album
Content:
The design of the guestbook was very nice matching the aesthetics of our wedding and will later match our home and will be useed as decoration. Unfortunately the photos printed a little blurry. I've printed the same photos at walgreens without experiencing photo quality issues, so I don't believe the issue was my photos.
Title:
Underwhelmed
Score:
3
Name:
Beth C.
Reviewed On:
Metal Tabletop Frames
Content:
I've always been impressed with the quality of printing and photo books by AU - however somewhat disappointed by the framed picture I purchased as a gift. I admit I mistook the sizing as by image and not by frame - so that was the first disappointment. However the quality didn't wow me either for the price - I should have just gone to the store and picked up a frame.
Title:
Prints are way too dark,
Score:
1
Name:
qutran260 g.
Reviewed On:
Everyday Photo Prints
Content:
Prints are way too dark, not true to image color.
Title:
Disappointed
Score:
2
Name:
bill p.
Reviewed On:
Festive Stamp Holiday Card
Content:
For a hundred bucks (50 cards), disappointed. The images printed are washed out and not so attractive - would I order again - NO. Unfortunately, too late and too expensive for a redo.
Title:
Low print quality
Score:
2
Name:
Amanda
Reviewed On:
Hardcover Photo Book
Content:
Very disappointed with printing quality! I bought other products from AU before and was very impressed with the quality but this time was different. The paper is very thin and the pictures were in a subtle color and low resolution.
Title:
Don’t trust the previews
Score:
1
Name:
Michelle S.
Content:
Was making a special book for a girlfriend’s rainbow baby and spent hours on arrangement. Took a final look with the preview feature and the book came out totally misaligned. Customer service rep said it was my fault and I cannot reply on the preview feature... If I can’t use that as a reference, then I’m not sure why it’s there and a final step of the process!?!?
Title:
Do not buy
Score:
1
Name:
Ashley
Reviewed On:
Wedding Layflat Photo Album
Content:
Save your money - do not buy. Terrible quality and trying to get any sort of refund has been a pain. They won’t even refund you the tax you paid! Wish I would have done my due diligence and went with a different company. The binding doesn’t even look to be done properly, and all the pages are bent on the bottom at the seam.
Title:
Too dark
Score:
4
Name:
First N.
Reviewed On:
Softcover Photo Book
Content:
Images printed too dark and muddy
Title:
Photo quality
Score:
1
Name:
bandarturk g.
Reviewed On:
Square Photo Prints
Content:
The photos were very dark and hard to see. Not quality enough to put in a frame
Title:
Too dark
Score:
3
Name:
pamela n.
Reviewed On:
Softcover Photo Book
Content:
The quality of the paper is great, and it looks nice. However, many of the photos are much darker than the originals. If the photos were taken indoors, many of the details aren’t visible - just dark blobs. I’m disappointed.
Title:
I would say the quality
Score:
3
Name:
Brynn B.
Reviewed On:
Color Series Photo Book
Content:
I would say the quality isn’t great for the price. Was disappointed by how flimsy the book was and the paper the images were printed on was nothing great. Wished the cover paper had been more substantial as well.
Title:
Disappointing
Score:
1
Name:
Laura E.
Reviewed On:
Everyday Photo Book
Content:
Not correct, not fixed
Title:
Address printing quality was poor
Score:
3
Name:
Allison B.
Reviewed On:
Merry Christmas Bow Card
Content:
The printing on the envelope was very poor quality, it was hard to read, small and lightly printed. the envelopes also did not have good adhesive and did not stay closed. Would not order again based on the way the addresses were printed. I am amazed any of them made it to their destination.
Title:
Low quality, high price
Score:
2
Name:
Ben R.
Reviewed On:
Hardcover Photo Book
Content:
I had made a beautiful wedding album in the past so decided to make a travel album. I was extremely disappointed with the result. It wasn’t nearly as nice. The paper and print quality were poor despite being so expensive. It looks like a fancy cover for home printed pages. Not worth the money.
Title:
Eh….
Score:
3
Name:
hollyboowood g.
Reviewed On:
Be Light Holiday Card
Content:
I found the website difficult to work with….. spacing of words on our photo card, etc. cards arrived and the main image was very grainy. There was no warning given about the exposure level. There was also a random line printed on every card.
Title:
Too high expectations?
Score:
3
Name:
Kelcie B.
Content:
I spent more than I budgeted for on this album, as a gift for my sister on her anniversary. I was really excited to see the finished product, but was slightly disappointed. There was a lot of wasted space, and some of the pictures didn’t turn out as I had hoped. Website mentioned that third party layouts could be used, but I’m not that skilled.
Title:
Unfortunately the very expensive book
Score:
1
Name:
Nadia H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Unfortunately the very expensive book arrived with really blurry images. Images that I have printed before that are clear and with high definition have been printed in the book really blurry. The print quality is really poor which is so disappointing given I paid $500 for the book. I’m so sad given it was my child’s keepsake book.
Title:
Not as impressed as I thought I would be
Score:
1
Name:
Amy B.
Content:
The metal frame was nice, but the cut out mat was disproportionate. I'm bummed because it was expensive and I expected the attention to detail to be better.
Title:
AVOID!!! Final album different from proof!
Score:
1
Name:
Rebecca R.
Reviewed On:
Signature Layflat Photo Album
Content:
The printed album I received was different from the proof I reviewed before ordering. Literally hundreds of dollars wasted. I will not be using Artifact Uprising again, and would recommend others do the same.
Title:
DO NOT GET COVER PHOTO!
Score:
5
Name:
abrelyst g.
Reviewed On:
Signature Layflat Photo Album
Content:
DO NOT GET COVER PHOTO! The quality is good except for one major flaw that I am EXTREMELY disappointed about. In the description of the item says it is an inlaid photo on the cover and it is not. It’s glued on the front. When I received mine the corner was already lifting and the corner was poorly cut. Considering I paid 500$ after conversion to CAD, this was so incredibly disappointing. This gives me extreme concerns about its longevity. Other than the cover the rest is lovely. Also their customer service was great and was at least able to give me a refund. I am hoping to see the description changed.
Title:
Terrible Service
Score:
1
Name:
sjnoble24 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I had to cancel my order because a ship date could not be provided, I didn’t learn this until the received date had passed; along with my anniversary which this was my gift. It was heartbreaking!
Title:
Came damaged
Score:
1
Name:
rroush96 g.
Reviewed On:
Everyday Photo Book
Content:
The boom I ordered as a gift came damaged and they sent another one with the same problem.
Title:
Dark and Unusable
Score:
1
Name:
danielle r.
Reviewed On:
Everyday Photo Prints
Content:
Dark, Unclear, can’t believe they sent them out to me like this… was really disappointed. Appreciate, after a lot of back and forth, that you agreed to refund because I couldn’t use them.
Title:
Not what I expected
Score:
2
Name:
Traci
Reviewed On:
Everyday Photo Prints
Content:
This was the first time I ordered, and it was not what I was expecting. I have ordered books and holiday cards in the past and was always happy with the product. These are just photos on card stock. The warmth and colors of the photos are lost. Disappointed in the end product for what I was expecting.
Title:
Consistently disappointed
Score:
1
Name:
maryrose.naoum g.
Reviewed On:
Lustre Photo Prints
Content:
Quality of photos was poor. This company does not offer medium sized options for a 2:3 image ratio, so you either get photos that are too small or too big. So overpriced.
Title:
Terrible quality for high price.
Score:
1
Name:
Louise H.
Reviewed On:
Hardcover Photo Book
Content:
Terrible quality for high price.
Title:
Very frustrated with parts of
Score:
3
Name:
Ann D.
Reviewed On:
Baby Board Book
Content:
Very frustrated with parts of it. Couldn’t get print on first two pages to be readable. It was microscopic on final product
Title:
Disappointed
Score:
2
Name:
karen s.
Reviewed On:
Everyday Photo Prints
Content:
Arrived two weeks late because of shipping error-missed Father’s Day. Prints were okay but rather grainy. For the premium price almost a dollar a print…. I think the quality was better a couple years ago. I will not be using again.
Title:
Disappointed
Score:
3
Name:
Kevin E.
Content:
TBH I was disappointed that the cover label looked like what was advertised. The product pic showed the title on the front cover on the picture. But when I customized, there was a white box that couldn’t be removed. I placed the order and then contacted customer service to fix the issue but did not get a response.
Title:
Disappointed
Score:
3
Name:
Kevin E.
Reviewed On:
Hardcover Travel Photo Book
Content:
TBH I was disappointed that the cover label looked like what was advertised. The product pic showed the title on the front cover on the picture. But when I customized, there was a white box that couldn’t be removed. I placed the order and then contacted customer service to fix the issue but did not get a response.
Title:
Poor quality
Score:
3
Name:
Kateryna I.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Photo keeps falling out
Title:
Super Disappointed
Score:
1
Name:
Hannah P.
Reviewed On:
Modern Wall Tile
Content:
I bought this to start a wall dedicated to my twin boys I lost last year. The frame arrived and it was blank. After working with customer service, I was issued a partial refund and told it was customer error. I uploaded a photo but since I didnt "select" it, it wasn't used. It was pretty crushing since this was such an important project to me. I ended up butchering a different print for the frame (since the slotted opening is not as big as the frame itself, nothing easily fit). I guess be smarter than me if you want to purchase but Im not going to be a repeat customer.
Title:
Not quality & not helpful
Score:
1
Name:
Marlee H.
Content:
I had heard such great things about artifacts uprising and was excited to order some wedding albums, one for myself and one for a client. However, upon receiving the albums, I was unfortunately disappointed as soon as I turned the first page. The paper used seems to be some type of flimsy, thin paper that you’d get straight out of a generic office copier. As soon as I flipped to the next page, there was an immediate crease. I held onto some hope though, as there was a note from AU saying that if I wasn’t completely happy with the order I could reach out and see what could be done to make it right. I was again disappointed when I was told that they could not fix custom items, only “baby books, photo holders, and frames without prints”. Why even include a note at all if that is the only thing that you are willing to to “make right?” Really disappointed in my experience.
Title:
Not quality & not helpful
Score:
1
Name:
Marlee H.
Reviewed On:
Hardcover Photo Book
Content:
I had heard such great things about artifacts uprising and was excited to order some wedding albums, one for myself and one for a client. However, upon receiving the albums, I was unfortunately disappointed as soon as I turned the first page. The paper used seems to be some type of flimsy, thin paper that you’d get straight out of a generic office copier. As soon as I flipped to the next page, there was an immediate crease. I held onto some hope though, as there was a note from AU saying that if I wasn’t completely happy with the order I could reach out and see what could be done to make it right. I was again disappointed when I was told that they could not fix custom items, only “baby books, photo holders, and frames without prints”. Why even include a note at all if that is the only thing that you are willing to to “make right?” Really disappointed in my experience.
Title:
Super disappointed in quality
Score:
2
Name:
Olivia
Content:
Overall I'm sorry to say I'm super disappointed in the quality of this photo book. I used a credit that Artifact Uprising gave me for messing up my save the dates (they were all printed crooked/off-center), and unfortunately, this photo book had similar quality control issues: - The foil text printed on the spine and front cover are completely different font sizes (not as shown in proof) - The foil text printed on the spine is vertically off-center (not as shown in proof) - The print quality of the images is poor - dark, dull colors and blurry - Images that are supposed to be centered within pages/spreads are vertically off-center I have friends and family that have used Artifact Uprising in the past and have seen much better quality. Not sure if they changed printers or something, but there are clearly quality control issues happening now. If detail/quality of execution is important to you, I'd recommend going somewhere else.
Title:
So sad!
Score:
1
Name:
Megan G.
Reviewed On:
Walnut Album Box
Content:
Received a Broken box - the wood was chipped and the staples were torn off :( Pretty disappointing buy
Title:
Not what I ordered
Score:
2
Name:
Terre W.
Reviewed On:
Giclée Art Prints
Content:
I’m rating my purchase a 2 only because one print came damaged and the other was not what I ordered. The quality was nice.
Title:
board book
Score:
4
Name:
Erica F.
Reviewed On:
Baby Board Book
Content:
good image quality, poor construction
Title:
Disappointing
Score:
2
Name:
susanrosevg g.
Reviewed On:
Large Format Prints
Content:
Not up to exhibition quality
Title:
Okay quality, not great for guest book
Score:
3
Name:
Bailey A.
Reviewed On:
Hardcover Photo Book
Content:
I was a little disappointed with the quality of this book. The pages may be too thin for a guest book/ signing. The photos showed up a little dull & dark- and they were professionally taken. Just looks & feels cheaper than I expected!
Title:
Quality not great, this was
Score:
1
Name:
meganquinn@outlook.com m.
Reviewed On:
Vintage Stripes Christmas Card
Content:
Quality not great, this was super expensive and my photos turned out orange.
Title:
Bummed
Score:
2
Name:
Austen
Reviewed On:
Calendar Refill Pack
Content:
I’ve bought these a few times mainly for personalized gifts & have used AU for nearly 10 years, I have always loved the quality and considered it a worthwhile treat to order & recieve their products. This is the first time I’m super disappointed with photo quality. If someone told me what I received was printed at Shutterfly I’d believe them but for the price i paid & previous positive experiences I expected a lot more. Super bummed.
Title:
Beautiful cover but blurry photos (even after PDF proof)
Score:
2
Name:
Ashley Y.
Reviewed On:
Layflat Photo Album
Content:
Order cover and paper quality were exactly as described but the quality of the photo was pretty disappointing. The PDF proof provided looked fine on the computer screen, but when I received the photo album many of the larger photos (especially full page/two pages) weren't as crisp as I saw in the PDF.
Title:
Disappointing
Score:
1
Name:
lpdoolittle1211 g.
Reviewed On:
Everyday Photo Prints
Content:
The prints are so dark you can't see any detail in them. And they aren't matte prints on photo paper, they are printed on card stock.
Title:
Not Quite What I Wanted
Score:
5
Name:
Marcy T.
Reviewed On:
Softcover Mini Photo Book
Content:
When I saw it on your website, I loved the idea of a small softcover book. Over the course of several weeks I wrestled with the template on your website to put together a small book of photographs I took at a wake and funeral intended as gifts for the family who lost a wife and mother in one short month. The results are more than disappointing. WAAAY too dark. Details lost. The process and templates are tricky and not intuitive to use. The reespons from the Artifact team not really helpful. I am an unhappy customer, won’t use your service again, won’t recommend to other photographer friends.
Title:
I thought it was matte.
Score:
1
Name:
Richard H.
Reviewed On:
Lustre Photo Prints
Content:
I thought it was matte. I chose the wrong finish. I don’t like the lustre look or texture. Matte is what I thought I was selecting. I’m not happy with the lustre look at all…
Title:
Terrible printing quality
Score:
2
Name:
Sam
Content:
While the design of the cards is stylish, the printing quality is terrible. Be aware that what you see on the website doesn’t reflect the pixelated printing on top of textured paper, which can completely change the picture you include on the card. If you include a picture with faces, make sure it’s a close up and is the majority of the image. Otherwise you’re going to end up looking like a Sims character.
Title:
Deeply Disappointed by Printing Error on a Special Gift
Score:
1
Name:
Sophia Y.
Reviewed On:
Baby Board Book
Content:
I ordered a photo book for my husband as a Father’s Day gift, and I was heartbroken when it arrived with a major printing mistake. I had intentionally left some text fields blank, but instead of being left empty, they were all printed with the word “Name” — on six different pages. This was meant to be a heartfelt and meaningful gift, but the error completely ruined the experience. I ended up having to cover the text with pieces of paper just to make it somewhat presentable. It was such a disappointing and frustrating experience for something that was supposed to be so special.
Title:
Don't waste your money
Score:
1
Name:
P.E.
Reviewed On:
Wooden Photo Ledge
Content:
I've been a customer of AU for many years. We recently purchased a fourth ledge and the quality has drastically gone down since our previous purchases of this product. The wood texture looks like your standard plywood. Cheap. Artifact Uprising also has an outdated return policy. Not only will you cover the cost to ship your product back, but they'll make send you a copy of the tracking number to them. Yep, 2021 and no return labels. AU, you're charging $70 for a chunk of cheap-looking wood. Provide better customer service with return shipping or at the least, a return label. Lost our business.
Title:
No glass!
Score:
1
Name:
Moon F.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
This frame came without glass and the photo didn’t fit properly it doesn’t look very nice. I got this to give as a gift and was a bit embarrassed once I opened it. Not the usual quality I expected from Artifact
Title:
Misleading quality for "recycled matte"
Score:
2
Name:
Nicole K.
Reviewed On:
Hardcover Photo Book
Content:
Let me start by saying the packaging was beautiful & I wanted to love this! But definitely not thrilled with the quality and look of this photo book. I selected “recycled matte” which I understand is not a glossy appearance, but my photos look like they were replaced with a “foggy” look that does not look like the original photos that I uploaded from my wedding. I feel like I have to squint to see them clearly. My photos were professionally taken and had a beautiful color & quality to them, and they look completely altered. I am disappointed that this was not mentioned in the photobook details & am surprised that customers have not mentioned this before. I ordered 2 books that were 140 pages each so I spent a lot of money on these. These were Christmas gifts for my parents so I will have to gift them as is. I planned to order myself one after seeing how these came out and definitely do not plan to order this type again after seeing this quality. Quite sad & let down because I had high hopes for these and I was super excited to order another for myself! :(
Title:
I won’t be using them again
Score:
1
Name:
Monica W.
Reviewed On:
Hardcover Photo Book
Content:
Terrible experience all the way around . It took forever, over 1. 5 hours to upload photos to do a photo book. Then they took good photos and printed photos with tops of heads or 1/2 the upper body cut off. The book itself was to be a gift. It’s so poorly presented, I am unable to gift it. Their site is very, very time consuming. Other sites are much easier to use and much better quality.
Title:
Printing was off
Score:
1
Name:
Heather F.
Content:
Disappointed in quality of print
Title:
Printing was off
Score:
1
Name:
Heather F.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Disappointed in quality of print
Title:
Image wasn’t clear. Pixelated
Score:
2
Name:
leat64 j.
Reviewed On:
Giclée Art Prints
Content:
Image wasn’t clear. Pixelated
Title:
Modern frame
Score:
3
Name:
michellecuix@gmail.com m.
Reviewed On:
Modern Metal Frames
Content:
The picture turned out good however the frame looks cheap and judging how much I spent on this product it’s not worth it.
Title:
Could be great, but…
Score:
2
Name:
laurie r.
Content:
I have ordered these lay flat albums for years for my kids and grandkids as a retrospective of the past year. I find it so difficult to use, so clunky and slow, that I may not do this again. It’s unfortunate, it could be great, but it’s just too hard to get there and so many of the photos came out with poor production quality.
Title:
Just Okay
Score:
2
Name:
Alison N.
Reviewed On:
Color Series Photo Book
Content:
I could forgive the printing (not very sharp) and photo paper (the Mohawk doesn't hold a candle to whatever they use over at Mixbook and Mpix) if not for the fact that the die cutout on the front cover looks like I did it myself with a pair of blunt scissors. It's okay for the price, but I'd be lying if I didn't tell you I was disappointed when I first opened it. The review is not letting me upload an image, which seems telling.
Title:
Good Book, Poor Printing
Score:
2
Name:
lawson.cestridge g.
Reviewed On:
Hardcover Photo Book
Content:
I was very excited to receive this book from what I had heard from others who had bought. The quality of the book itself is nice, good cover and paper quality. I was extremely disappointed to notice that pages that had the same template in the book template were printed with different margins, so photos in my book with the same template do not line up. I was disappointed to make a sizable investment in this book for there to be such an easily fixable mistake.
Title:
Large Gallery Frames
Score:
2
Name:
Kara V.
Reviewed On:
Gallery Frames
Content:
I wish an non-reflective glass was an option. I ordered three frames to hang side by side, and the plexiglass on the middle pieces seems to be warped, making it very difficult to see the photograph from across the room. It ruins the landscape effect I was going for.
Title:
Torn apart quickly by toddler
Score:
2
Name:
shannonhermsen g.
Reviewed On:
Baby Board Book
Content:
The book itself was beautiful but was quickly destroyed by our baby :( I’m not sure if it was a bad batch, but she pulled it apart one of the first times she ever looked at it. I’ve super glued it back together several times now but the pages and spine keep separating. She has dozens of other board books and none of them have been destroyed. It’s sad because the book was meant to be a keepsake
Title:
Pictures were to dark and
Score:
1
Name:
Veronica V.
Reviewed On:
Baby Board Book
Content:
Pictures were to dark and blurry
Title:
Nice design but poor quality
Score:
2
Name:
perezcu.esther g.
Reviewed On:
Baby Board Book
Content:
I dont mind paying for quality. At this price point I was expecting really good quality. However, quality is worse than cheaper competitors like Vistaprint or Shutterfly. Probably would not buy again.
Title:
Photo Book Failure
Score:
5
Name:
Andrew S.
Reviewed On:
Hardcover Photo Book
Content:
I ordered the book (about 115 pages) as a sample to see how photographs would print and how positioning on the page compared to what I saw on my computer screen. Last year I ordered a lay-flat book of images that was great - hence, the attempt this time for a different book, not a lay-flat one. About 25% of the photographs were unuseable due to excessive darkness despite my adding light as suggested by Artifact due to the difference between my back-lit screen and printing. I note that I did not do this last year and those photos printed perfecty. Adding even more light to those photos would blow out some key features even more than the amount I already added. . Many of the photographs were not centered on the page as is implied in the preview feature and in the PDF offered (which I got). Consequently, fixing the centering problem would take an inordinate amount to fime which I do not have. I also had other problems that are attributed solely to me. After all, this was a sample to look for those kinds of errors, and that part worked well. I identified several errors, in the added text that needed correction. These are separate and apart from the darkness and centering issues which seem insurmountable. In short, the "test" or "sample" I ordered leaves me no choice to do anything other than not order the three additional copies I was going to order. I save several hundred dollars, but that misses the point. Artifact simply failed this year after last year's success and I will have to look elsewwhere.
Title:
Quality not as great as first albums
Score:
3
Name:
Brooke J.
Reviewed On:
Hardcover Photo Book
Content:
Not as great as past albums
Title:
Not Worth the Money
Score:
3
Name:
Lisa N.
Content:
As another reviewer noted, binding has issues with bubbling. Asked for a reprint and the binding had the same issue, PLUS a bent corner on the cover. Otherwise, the rest of the album is beautifully made. But not worth the price tag if it doesn’t come out perfect.
Title:
Slow shipping
Score:
1
Name:
jbeebs18 g.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Shipping time not as advertised. Paid max amount and still delayed
Title:
Good product, bad packaging
Score:
3
Name:
estaarrr
Reviewed On:
Modern Wall Calendar
Content:
The quality of the paper and the print is superb, and the layout and hanging wire are clean and chic. But the reason I took off two stars is the way it was packaged. The corners bent because of the box that was packaged in, and the wired got pushed into the calendars, causing the first page to have a permanent dent and black spot. It’s just so unfortunate how the last step in packaging damaged the high quality product. The wire should be wrapped in a plastic bubble wrapper or even tissue paper to prevent damaging the papers, while the calendars should be packaged well so that the corners dont get bent. It is quite disappointing how thoughtless the whole packaging process was. After all, I did pay quite a price when I could have ordered from Etsy.
Title:
Photo was dark and undersaturated
Score:
1
Name:
Amy r.
Reviewed On:
Large Format Prints
Content:
This photo was a huge disappointment. The print was dark and undersaturated. A lot of the detail and contrast was lost. I won’t be hanging this up. It’s going in the trash
Title:
The picture I uploaded was cropped on the canvas
Score:
1
Name:
Seth G.
Reviewed On:
Framed Canvas Print
Content:
The picture I uploaded was cropped on the canvas - these are not cheap and I expected higher quality. First of all I received another persons order - this was supposed to be an xmas present. They did quickly reach back out to me and send out the correct order, but when I received it, I was not impressed. The picture was cropped and you couldn't see the whole image on the canvas. Very disappointed
Title:
Very frustrating
Score:
4
Name:
mha323 g.
Reviewed On:
Calendar Refill Pack
Content:
Paid $60 for expedited shipping and items did not arrive on time.
Title:
No response from AU when it came incorrect
Score:
1
Name:
alea m.
Reviewed On:
Merry Christmas Bow Card
Content:
The card itself was lovely. Though, we customized the bacK and it didn’t look like the draft. The font size we selected was 17pt, but when they arrived it was more like a 5pt. You need a magnifying glass to even read it. I wrote them and got no response, so disappointed.
Title:
Printing error not caught by CQ
Score:
3
Name:
matthewswartz84 g.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Not thrilled - one of my two prints had a very noticeable printing artifact running through the middle of it. I ordered two of the same prints and one had the artifact and one didn't - clearly not an issue with the image file. Not thrilled that this wasn't caught by QC before my order shipped.
Title:
I was disappointed by the
Score:
1
Name:
Sarah C.
Reviewed On:
Wedding Layflat Photo Album
Content:
I was disappointed by the quality of the photos. The photos were taken by a professional camera and some of the images came out a little fuzzy and not as crisp as I thought it would be.
Title:
Not great quality
Score:
2
Name:
selincelebix g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Not great quality
Title:
Holiday card
Score:
2
Name:
fangyys g.
Reviewed On:
Christmas Script Holiday Card
Content:
The printing quality is not very good and the envelope quality is kinda cheap. The first purchase was disappointed.
Title:
Poor page quality
Score:
2
Name:
eskulte12 g.
Reviewed On:
Hardcover Photo Book
Content:
If you get a photobook from this website, please select the option for the luster pages. I selected the recycled matte pages, and was really disappointed with how thin they were. I got a 50 page book and a 40 page book, and neither seemed to fill the spine. I felt like the minimum page amount should be 60 and not 40. I am not sure the luster pages will be better, but I hope so. The only redeeming factor was that the sleeve quality with the gold text was really nice. I also think the website could have more editing options. Overall, I wish I didn't print my photobook here, I have had much better turn outs with other websites like Zola and Shutterfly.
Title:
Quality seems to have gone down.
Score:
1
Name:
Stephanie
Reviewed On:
Everyday Photo Prints
Content:
I've ordered from them multiple times before (we always get Christmas cards and other products) and I've never been so disappointed in a product we've gotten from them before. I could have gotten these results by printing with my home printer on card stock. I don't know if I got a bad batch but this was not worth the price we paid for the photos and based on this experience I may not order again.
Title:
No well printed. Binding weak.
Score:
1
Name:
Jill S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
No well printed. Binding weak. Very expensive
Title:
Arrived crooked and low quality
Score:
4
Name:
diane c.
Reviewed On:
Photo Display Ornament
Content:
Disappointed by the quality considering the price. The picture was sideways and couldn’t be easily adjusted. Do not think this was worth $30. Closer to $5 probably.
Title:
Easy to design but not great quality
Score:
3
Name:
jen7writer g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Kind of disappointed. The photos didn’t come out great, and were definitely darker than the originals. Plus the text (added on Artifact Uprising itself) was grainy sometimes which speaks to the overall lack of quality (not blaming myself for bad photos). Not terrible but I would’ve gone to a cheaper site if I saw the final product first.
Title:
Confusing shipping promotion
Score:
3
Name:
Zoe B.
Reviewed On:
Everyday Photo Prints
Content:
I purchased some prints for the holidays during a shipping promotion you offered which was really confusing and never actually received the promotion which was really disappointing.
Title:
So so quality
Score:
1
Name:
Elisabeth S.
Reviewed On:
Wedding Guest Book Frame
Content:
Wouldn’t buy again, definitely not worth the few hundred dollars they charged
Title:
Binding is poor in the
Score:
1
Name:
ahnguy86 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Binding is poor in the book and photos look dark.
Title:
Okay - not for walls with texture
Score:
3
Name:
Jamie
Reviewed On:
Modern Wall Tile
Content:
These look fine, but unfortunately do not stick well on a slightly textured wall, so warning to everyone in Texas basically. We have knockdown texture and after a day, they have started falling off the wall.
Title:
Do not recommend.
Score:
2
Name:
sarah l.
Reviewed On:
Bold Handwritten Christmas Card
Content:
The print job was poor. Every single one of the cards were blurry on the backside. It’s a shame! I didn’t upgrade the paper or the finish, but at $3/card I expected a better print job. I will be using a different service next year.
Title:
Was a lot smaller and
Score:
1
Name:
javinsanna g.
Reviewed On:
Everyday Photo Book
Content:
Was a lot smaller and lower quality than expected per the amount that was paid. Would not use this company again.
Title:
Not for Photo Lovers
Score:
1
Name:
Kiki
Reviewed On:
Legacy Baby Book
Content:
I was so excited to start my baby book with this album, until I started laying out the photos. . . . The pages are an awkward size, and SMALLER than I expected. I and cannot fit more than 2-3 photos (4x6") even when trimmed. It is an strange layout and not for someone who wants to include many physical photos. PLUS its difficult to even attach the photos to the pages, do you use tape, glue, sticky corners. . . ? They all don't look right on the pages and does not seem like the images would stay put for a generation as I would hope they would. I had so many photos I wanted to include (as any mom would!) so I had to add in additional photo album pages that stuck out from the book and now looks awkward. I already started and too late to "go back", so, I am bummed to start this book as I was expecting so much more from a high end photo retailer. I guess they want you to order a printed photo book instead. . . . do no recommend this album for a photo-lover. I wish I could share photos of my final result.
Title:
Overrated
Score:
3
Name:
oliviafaybox g.
Reviewed On:
Everyday Photo Book
Content:
It’s a cute book, but the print quality is pretty low (and I had high quality photos). I won’t order again
Title:
Does not fit 8 by 8 photos
Score:
1
Name:
Andrea
Reviewed On:
Modern Wall Tile
Content:
The size of the frame will not accommodate a corresponding photo of that size. There is only a slit to insert your photo and it does not extend the entire length of that side, so your photo should be at least two inches smaller than the frame. I did not find anywhere in the description that this was mentioned. Also the frames do not have glass and feel pretty cheap.
Title:
Poor customer support
Score:
2
Name:
Elena G.
Reviewed On:
Brass Easel & Prints
Content:
I wanted to change the Fran’s color and emailed next day after I placed the order- no response from you and the order hasn’t been change. So communication with you is quite poor. Otherwise all good. Love ordering albums from you
Title:
Beautiful frame, terrible print!
Score:
1
Name:
Matthias H.
Reviewed On:
Metal Tabletop Frames
Content:
The frame was beautiful, but the print was terrible. The print lacked color and was a dull grey-looking image. I went to CVS Pharmacy and had the image reprinted, using the same file, and it looked great. I switched out the frames. I doubt I will ever use Artifact again.
Title:
Missing product
Score:
1
Name:
lauren l.
Content:
Product never arrived. Was told a new package was shipped, also never arrived. I understand it is a tricky time with post office and everyone was trying their best but customer service acted like they did me a favor by reshipping second, and still missing, package out. No acknowledgement of frustration on my end or apology. I love this brand and have many projects started with them but don't feel great about using them in future.
Title:
Not happy with the print quality
Score:
1
Name:
hannewall g.
Content:
Unfortunately I wanted to love this album but there were fine lines across the picture. When I emailed a photo of my concerns to the company they were dismissive and did not offer to help. Too bad
Title:
Disappointed
Score:
3
Name:
Kristin F.
Reviewed On:
Baby Board Book
Content:
This is our 2nd board book from Artifact Uprising and it unfortunately seemed to be less well-made then the first. These books are expensive and we were sad to see the cover peeling from the corner on the 2nd day after receiving it. The spine also does not lay flat when open, so the risk of tearing it is high.
Title:
Nice frame but print quality feels cheap. Arrived late.
Score:
3
Name:
Claudia
Reviewed On:
Custom Scallop Tabletop Frame
Content:
I appreciate the high quality design and materials of the frame. However, the press-printed paper looks cheap to me, especially since the frame does not have glass. Additionally, it took me 17 days to receive my package. Unfortunately the package arrived significantly later than Artifact Uprising had advertised, and they told me they could not do anything about this. The company should update their shipping estimates.
Title:
Don't waste your money. Go somewhere else.
Score:
1
Name:
Gina
Reviewed On:
Wedding Layflat Photo Album
Content:
In a word: Trash. I paid $185 for something I could have done better myself. On my order confirmation, it shows the photos are to be printed on "superfine paper". I got my order today AND THEY WERE PRINTED ON CARDBOARD. The photos I wanted printed are beautiful, colorful and vibrant. But in this book they are dull and flat. The software to edit and make your books is absolute garbage as well. It never saves your edits, struggles to make format and adjust photo - it is NOT user friendly. I am livid about my experience - from building the book to how this turned out. Absolutely rip off. Now I have to go waste another $200 to repeat the exact same book/project with another company and PRAY that I get it in time for my Best Friend's Wedding. SEVERELY DISAPPOINTED.
Title:
The colors came out really
Score:
3
Name:
satoko b.
Reviewed On:
Minimal Greeting Holiday Card
Content:
The colors came out really dark compared to original image. . . 🫤
Title:
Disappointed
Score:
3
Name:
Nicole R.
Content:
I have religiously purchased calendars from Artifact Uprising for many years. I have always been so pleased with the product, but this year was different. I uploaded my photos, as usual — my photos have always been taken on my iPhone, nothing has changed, but the quality was somehow very poor this year. I would say 40% of the pages had a blurry or grainy photo so I had to print new photos on my home printer and then cut and paste them onto the calendar pages so I could still give them as Christmas gifts. Interestingly, the photos printed nicely on my home printer, it makes no sense why they printed so badly with Artifact Uprising. Also, these are pretty small calendars so an iPhone photo should work fine… You shouldn’t have to have 12 months of professional photos that are many megabytes in order to put a calendar together. I do really love this company and their products, this was the first year that was a true fail. I will probably order again next year and give it another shot so long as regular, iPhone photos work for the easel calendars.
Title:
Unfortunately, there are issues with
Score:
2
Name:
Bethany H.
Reviewed On:
Deep-Set Frames
Content:
Unfortunately, there are issues with each of the three i photos that I had framed as a gift. The frames are poorly cut and have extremely sharp edges. One of the other frames is separating at the corners. The float frame that I purchased also has issues. The photo is poorly cut so you can see the trim line of the photo. I'm quite disappointed with my recent order.
Title:
Not sure what to do for rating / just take the average because…..
Score:
3
Name:
Morris F.
Reviewed On:
Year in Review Holiday Card
Content:
This is the first time I used Artifacts Uprising for holiday cards. Loved the tools and the process, but was somewhat disappointed at the “grainy” texture of the card. It was a “year in review card” all small images and I had hoped that the photos would be a little more “crisp”
Title:
i was very underwhelmed with
Score:
1
Name:
PAULINE C.
Reviewed On:
Softcover Photo Book
Content:
i was very underwhelmed with the quality & binding. One of the photos also had line through it. I typically enjoy Artifact products, so this is one I won't purchase again but will try other photo books of yours.
Title:
Kind of disappointing
Score:
2
Name:
Peter B.
Reviewed On:
Large Format Prints
Content:
I tried to work with images online but it didn’t work. All 3 images that I sent weren’t usable for the recipient. I think I’d try a different company next time.
Title:
Cover did not meet expectations
Score:
3
Name:
Margaret A.
Content:
I was told that the front cover would not have a white border around the image of my signature flatlay book. It showed up with a white border. I confirmed multiple times prior to make sure it would not show up like that. Disappointing with the amount of money that was spent.
Title:
Uneven borders
Score:
2
Name:
nicole c.
Reviewed On:
Everyday Photo Prints
Content:
I took a chance on AU recently after a bad experience years ago, and havent used them since. My photos were nice but the borders were uneven. Disappointed. Again.
Title:
The book itself is fine
Score:
2
Name:
lilieichler7@gmail.com l.
Reviewed On:
Wedding Layflat Photo Album
Content:
The book itself is fine quality but the photos were printed way too dark. You can barely see anyone's faces. Definitely not worth the price.
Title:
Really bad quality
Score:
1
Name:
maddiebills17 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The photo book was printed way darker than the photos.
Title:
Printed Crooked
Score:
1
Name:
The G.
Content:
With our family Christmas cards, they were printed crooked and uncentered.
Title:
Surprised at the Quality
Score:
2
Name:
Nicole M.
Content:
I ordered the birch box for Mother's Day, and was very upset with the quality when I received it. The wood is unfinished, so it looked very cheap. Also the brass had a small scratch in it, and there is no glass in the frame. The product looked like something a teenager made in shop class, not a frame that was over $50. I emailed customer service about my concerns, and my only option was to ship it back at my own expense. I was completely underwhelmed with the product and the customer service response, especially considering the price point.
Title:
Could be better :(
Score:
3
Name:
Grace H.
Reviewed On:
Hardcover Photo Book
Content:
The photo quality of the prints inside was great, but I was pretty disappointed with the quality of the cover and overall book for the price. I've heard a lot of great things about AU, but it didn't translate for me. I really wanted to love it!
Title:
Disappointed in quality of gold lettering
Score:
3
Name:
Emily S.
Content:
Photo quality is good, lettering on calendar months looks damaged. Almost as if it was packaged before the type was fully dry/firm
Title:
absolutely terrible
Score:
1
Name:
Art R.
Reviewed On:
Layflat Photo Album
Content:
absolutely terrible
Title:
Quality does not reflect price
Score:
3
Name:
Katie R.
Reviewed On:
Modern Wall Tile
Content:
I’m pretty disappointed in the wall tiles. I e been looking for a slide in frame that I could change with each season without having to take it off the wall for years and was so excited when I found these! The price is steep especially considering there is no hardware, glass, hinges, etc. it’s just wood/mdf/ veneer. The veneer is lifting in spots and incomplete in others. Most frustrating is that the pictures are very difficult to remove. Some slide out with no issue but for most of the pictures I had to use painters tape to stick to the picture abs pull it forward and the aggressively wiggle it out because they get stuck in the frame and under the backside lip of the frame. These are the prints that came with the frames so you would expect them to be better fitting. In the 8.5x11 frames the length of the opening is a hair too small so the pictures warp a bit in order to be able to slide it. At this price point I expect a high end and finessed frame and that is not what this is. Furthermore the 8x8 frames are impossible to find refill prints for unless you order from AU because the actual photo size needed is irregular. The prints that come with the frames are not on photo paper and have poor print quality . Overall they have a corner on the market for this exact style of frame and it serves the purpose at the end of the day but it requires way more effort and work to change the photos, cut to the right size, etc.
Title:
Table top frame
Score:
2
Name:
kathy w.
Reviewed On:
Wooden Tabletop Frames
Content:
The stand for the tabletop frame is flimsy and doesn’t fit well. The frame itself is nice but the stand is terrible
Title:
Won’t be ordering here again
Score:
1
Name:
hmurphyphotography g.
Content:
There were multiple issues while trying to create my order and now my order has slipped through the cracks. They assured me that they would fix it and rush the shipping and even refunded the cost of shipping that I paid, but my order remains unchanged and I have no idea when my clients will receive it. I had always heard great things about this company, super bummed that I’m dealing with this experience.
Title:
Blah printing and poor web description
Score:
1
Name:
Lynn M.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I wanted a special 8x10 portrait printed for my daughter. The Ultra-Thick Signature prints come with a white "matte" around them. I couldn't tell on the website whether I was ordering an 8x10 with a larger matt or a 5x7 with an 8x10 matt. Turned out to be a 5x7 with an 8x10 matt. And the printing was flat, not good at all. AND, they make you buy two prints, you can't just buy one. So, I spent $45 (including tax and shipping) when all I wanted was one nice 8x10, then didn't get nice or 8x10. Very disappointed. I gave them to other people and ordered a matte finish 8x10 from Shutterfly for my daughter instead, it was lovely and only like $5. I won't be fooled again.
Title:
Looks nice but already broken after a few uses
Score:
2
Name:
Jessica L.
Reviewed On:
Legacy Baby Book
Content:
I loved the look, but for a fairly expensive baby book, I expected it not to break the first few times I used it. I've only opened it a few times to fill out the first month and the ring already won't close correctly.
Title:
Didn't love it
Score:
3
Name:
antonia.sanhuezaf g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I feel like the price /quality balance is off. I had printed before on another site and it turned out better for half the price + I didn't have to adjust the brightness so much. I feel like the software should improve and do that correction in the background. I uploaded high quality pictures, and the sharpness decreased considerably in some cases. The cover is beautiful, and the material feels great, but the quality of the picture themselves was worse than I expected. The customer service team was very nice, and did their best to statisfy my concerns but after a reprint, I don't think there was that much more to do. It's about the product.
Title:
Terrible print quality on photos, foil, and envelopes - so bad I couldn't send out
Score:
1
Name:
natalie s.
Reviewed On:
Minimalist Sketch Holiday Card
Content:
I've never been so disappointed! I usually use minted for my holiday cards- but have AU a shot this year and was so disappointed. I ordered 200 Christmas cards, with expedited shipping because they were also "new address cards" and they needed to be sent out early to inform contacts if our new address. When I received them/ The foil lines bled , the paper was thin & flimsy despite the upgrade to nice paper, the photo quality was faint and grainy, the return address envelopes were also smeared so it looked like it was a double address, and an entire stack of the holiday cards were missing the foil details. I couldn't even send my holiday cards out , because of how terrible they looked. I asked customer service for a reprint and to be overnighted - but they could only get the cards to me to arrive after thanksgiving which didn't work for my timeline . I received what felt like a bunch of bot email replies - when at that point I asked for a total refund . Still waiting on confirmation of the refund - but I'm so disappointed and will be going back to minted .
Title:
Poor Color Grading
Score:
2
Name:
johnswetzel g.
Content:
I was quite upset by how inaccurate and poor the color matching was. In particular, the black and white has a blue hue and flatness to it rather than a rich Black and crisp white. The color prints also didn't match their digital representation. Nailing color perfectly in photo printing can certainly be a difficult process, but Artifact doesn't do anything to make sure they meet your expectations. For the price point, I expected at least having a reassurance from a print reviewer somewhere along the line where they would communicate and work with you if any issues were on the clients end. This may be a fine service if you want quick prints, but I don't know that I would trust them with important heirloom projects like a Wedding Album.
Title:
DO NOT TRUST ETA
Score:
1
Name:
Emily
Content:
I was promised that my wedding layflat album would arrive by Christmas Eve even with standard shipping, but I ordered a day BEFORE the deadline AND paid for expedited shipping just in case. It STILL will not be here in time so I'll be showing up empty handed to my in-laws for Christmas, even though Artifact promised it would arrive on time. They will blame it on the postal service but they don't allow any wiggle room for holiday related delays.
Title:
Too dark/poor quality
Score:
2
Name:
Laurel J.
Reviewed On:
Softcover Photo Book
Content:
The prints were all too dark. I have ordered previous years and had such a better outcome. Overall the quality this time was poor and it was extremely disappointing.
Title:
Need to pay for the upgrades
Score:
3
Name:
Charlotte L.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the photo paper and photo resolution is not great. I did not opt in to the upgrades because I thought the base product would be nice but it was not the quality I expected. The cover was not bent well so it was falling off the book like someone had just printed it out and wrapped it around the book. I went here instead of Shutterfly to get better quality but I guess you need to pay for the upgrades? You should ensure your “base” model still feels covetable.
Title:
Disappointed and Overspent.
Score:
1
Name:
asheldon515 g.
Reviewed On:
Snowfall Card
Content:
Extremely slow shipping. Have had to reprint four times now to attempt to get the photo right - still awaiting the last round with fingers crossed. Minted would help us throughout the design process, but AU does not. We are now over $300 in on 34 cards. It has been extremely disheartening. Wanted to love this, but it has been a nightmare.
Title:
Seals are required when the envelopes don’t actually seal…
Score:
3
Name:
The W.
Content:
I had to use tape and these seals to actually keep the envelopes closed. The adhesive on the envelope doesn’t work at all. I couldn’t recommend this company mess but if you do work with them might as well get the deals because the envelopes don’t stay closed in their own.
Title:
Binding was torn
Score:
2
Name:
Sharon O.
Reviewed On:
Color Series Photo Book
Content:
The album came with the binding torn
Title:
Poor Shadow Detail for B&W Photographs
Score:
2
Name:
dupreyalexandra g.
Reviewed On:
Hardcover Photo Book
Content:
I printed a collection of black and white film photographs. There was very little shadow detail and the images printed very dark-- not at all like the original negative scans. I think I would have been better off ordering a book with glossy pages.
Title:
Not Folded Correctly :(
Score:
2
Name:
Sarah V.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Eesh. I hate to do this, as I've been an Artifact customer for many years, but as of this review, this product is defective, and they're unable to fix it. The cards are printed well enough, but they are folded asymmetrically, so they don't fit in the envelope, and the image does not appear centered because of the uneven fold. They offered to correct the issue, and then sent me three more orders with the exact same problem. Even after getting a manager involved, they could not fix the problem, and said they would just refund me. So, the product really should be taken down until this issue is resolved, or they are going to drown in emails like mine!
Title:
Layflat Photo Album Review
Score:
2
Name:
Rachel
Reviewed On:
Layflat Photo Album
Content:
The print on the cover of the album is off-centered and sloppy. I used high-resolution professional photos, yet they still printed pixilated on the "superfine" paper. Overall dissatisfied with the album considering the price.
Title:
Page doesn’t lay flat when
Score:
1
Name:
Rosemarie V.
Reviewed On:
Wedding Layflat Photo Album
Content:
Page doesn’t lay flat when opening, white marks on pictures indicating printer defects, and logo on front cover wasn’t centered. Very disappointed and way overpriced for the quality I received.
Title:
Expected better quality
Score:
2
Name:
Rachel K.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Careless print alignment- the white margins surrounding my photo are not equal and my photo and name are not centered on the card.
Title:
Not impressed...
Score:
2
Name:
katiejok
Content:
I got this in hopes to make one every year to collect! I received it as a gift and made my first one. I got it and was just.. not impressed.. the paper quality and photo quality was SO average. I got on to make the photo album for the new year and cold NOT believe it was SOOO expensive!! My opinion of this book gets lower every time I open it and then when I realized it was $80?! The canvas on the outside it beautiful, but this a photo album. I want to enjoy looking at the photos too.
Title:
Not impressed...
Score:
2
Name:
Katiejok
Reviewed On:
Hardcover Travel Photo Book
Content:
I got this in hopes to make one every year to collect! I received it as a gift and made my first one. I got it and was just.. not impressed.. the paper quality and photo quality was SO average. I got on to make the photo album for the new year and cold NOT believe it was SOOO expensive!! My opinion of this book gets lower every time I open it and then when I realized it was $80?! The canvas on the outside it beautiful, but this a photo album. I want to enjoy looking at the photos too.
Title:
Low quality print
Score:
1
Name:
Tanya Z.
Reviewed On:
Everyday Photo Prints
Content:
2 of 10 photo were low quality printed . Also I don’t know why black and white photos printed with green and gray colors.
Title:
Expensive and meh, disappointed with quality
Score:
2
Name:
Deland C.
Reviewed On:
Baby Board Book
Content:
I purchased a customized baby board book (Story of my Daddy) for Father’s Day, having high hopes that it will turn out to be a durable and long-lasting family heirloom that we could pass down. The photo quality was not as expected; colors were muted and matte, as though a pastel filter was used on all of the photos. I am not in love with the product, which is disappointing considering how much we ended up spending on it.
Title:
Nice keepsake but not worth the price
Score:
3
Name:
Laurel S.
Reviewed On:
Wedding Layflat Photo Album
Content:
This is a great keepsake but it’s not worth the price. This book is so expensive for what it is. I ended up paying nearly $400 after a coupon and a gift card. The pictures aren’t sharp quality. I’m disappointed but it does look nice on my shelf. Idk.
Title:
Not a huge difference in quality between Layflat and Signature Layflat Photo Album
Score:
4
Name:
sydney m.
Content:
I ordered 2 lay flat photo albums for family and a signature lay flat photo album for my husband and I. If I were to go back I would definitely just order the Layflat albums, there is no difference in quality to justify the increase in price. Also you have to re-create the album to switch between the Signature vs. Regular, which is a bit frustrating. You should be able to easily switch since theyre the same layout.
Title:
Page and photo quality was
Score:
3
Name:
tschultz2325 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Page and photo quality was good, the wooden keepsake box was broken when it arrived and there was a small lump of something stuck under the fabric of the front cover. Very expensive album. I expected it to be flawless. Overall, it was overpriced and had imperfections.
Title:
Disappointed
Score:
1
Name:
Emily D.
Reviewed On:
Hardcover Photo Book
Content:
I previously ordered my wedding photo album from Artifact Uprising, and I was so impressed with the quality! This go round, however, I'm really disappointed. The pages are shockingly thin, and the image coloring feels off - everything looks so dark! There were bits of glue residue on the binding, as well. In addition, the process of the creating the book felt clunky, and difficult to use - as a result, there were errors in the book - one page missing, and no writing on the spine or cover at all. I ended up making another book from a competitor, at a much better price that I'm much happier with.
Title:
Not worth the price tag
Score:
3
Name:
Ramy
Content:
This wedding album is nice overall but I am not really sure it’s worth the hundreds of dollars spent (price increases quickly with each extra page of photos you add). The photos came out looking kind of dull with the matte finish, and the emboss on the cover was bleeding a little and not super crisp. Not really sure the high cost is giving that next level quality I was expecting.
Title:
The covers on the books
Score:
1
Name:
Rachel P.
Reviewed On:
Hardcover Photo Book
Content:
The covers on the books are terrible. They do not fit properly. Have a terrible feel to it. An elder who held the book dropped it saying "yuck it feels like snake skin". I will not be coming back after spending way too much money.
Title:
Printing quality wasn’t as clear
Score:
4
Name:
Heidi B.
Reviewed On:
'Tis The Season Holiday Card
Content:
Printing quality wasn’t as clear as other cards company. The card curled and wasn’t as smooth as I was expecting. Some of the red ink from the card border roughed up when received.
Title:
Not happy
Score:
2
Name:
Liliana H.
Reviewed On:
Hardcover Photo Book
Content:
I wasn't happy with my purchase, the quality of the pictures was very low it literally looks like they just printed them from a regular printer and the paper wasn't even photo paper. I'll not recommend or buy from this website again!!!
Title:
Color is so awful
Score:
1
Name:
Marisa J.
Reviewed On:
Large Format Prints
Content:
I wish I could upload the photos. The printed color was so awful we all look orange.
Title:
Very bummed
Score:
5
Name:
SEAN J.
Reviewed On:
Brass & Wood Display Box
Content:
The product page didn’t note that pictures With a border will show inside the frame. Hard to describe, but the photo border only shows on the top of the frame. Just looks bad, and it was expensive so I feel bad for buying it
Title:
The process of making the
Score:
3
Name:
margaret d.
Reviewed On:
Hardcover Travel Photo Book
Content:
The process of making the book took some getting used to. The tiny photos on the right made it more difficult. The finished product was a disappointment. The cover and binding were nice but the interior pictures were not as clear as the photos I provided.
Title:
Pretty color but not high quality
Score:
3
Name:
Allison H.
Reviewed On:
Tone-On-Tone Frame
Content:
This was my first AU purchase. I loved the look of the green frames with some photos I wanted to print for holiday gifts, and the color looked great (exactly as pictured), but I was surprised by the poor quality of the frames themselves. I bought multiple, and the backing looks good, but all four corner seams were splitting apart on the frames. I was hoping for higher quality materials for the price.
Title:
Inconsistent Print Quality
Score:
2
Name:
Tina B.
Content:
Every print has a different color grading and different temperature. I am a professional photographer and it is disturbing to see that my images have been changed color wise and flattened.
Title:
Inconsistent Print Quality
Score:
2
Name:
Tina B.
Reviewed On:
Large Format Prints
Content:
Every print has a different color grading and different temperature. I am a professional photographer and it is disturbing to see that my images have been changed color wise and flattened.
Title:
Beautiful Book, but Disappointing Print Quality for the Price
Score:
2
Name:
jeremy.j.rapp g.
Reviewed On:
Signature Layflat Photo Album
Content:
While the layflat photo book is well-constructed and feels high-quality overall, I was disappointed to find that many of the photos printed significantly darker than the original files I submitted. Given the price—nearly $1,000—I expected the print quality to be impeccable. Unfortunately, this level of inconsistency in color and brightness is unacceptable, especially for a premium product. Although we do enjoy the book as a whole, some of the photos are completely ruined and fail to represent the original shots. If you're considering ordering prints, especially if you have photos taken in lower light, I strongly recommend inquiring about the option for a sample print to ensure the final product meets your expectations.
Title:
Cheap Quality
Score:
1
Name:
Amber B.
Content:
If you are looking for high quality album, this is not the product. I have never been more disappointed in the quality of an item. Album covers do not look/fit like pictures on Artifact Uprising website. Pictures within the album are beautiful - but if you are planning to have anyone look at the album you will be embarrassed when they see the outside of the album.
Title:
Not impressed for the price
Score:
2
Name:
Evan S.
Content:
I was super excited to order the lay flat book because I’d seen a ton of positive feedback online. For a photo book over $300 I was expecting something super high quality or at least up to par with standard photo book quality. I made sure to upload hi-res images and didn’t have issues with image quality, but the overall quality of the book itself was pretty poor especially considering the price. The front label was printed very sloppily and the ink bled quite a bit. I had a message on the front page which literally got cut in half looking like more ink bleed from the printer. Overall, maybe I set my expectations too high because I was hoping for the best, but got a little under “fine” I think I’ll just figure out private, custom printing options from local dealers next time I want an important book made.
Title:
Envelopes printed incorrectly
Score:
2
Name:
PHENGVATH E.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
Not that great of a print job with the photo cards. It was just ok. They arrived with half of the envelopes with someone else’s address. Quality control is not there.
Title:
Beautiful Design, Issues with Print Quality
Score:
4
Name:
Jennifer S.
Reviewed On:
Hand-Lettered Joy Card
Content:
The design of the card was beautiful and quality of paper/ink was high, but about 20% of the cards had print issues. There was ink missing from the three center gold dots in the form of the word "Joy", so something must've happened with the print run. It's unfortunate - I love the card design, but the the print issue occurring on so many of the cards was disappointing and can't be ignored as part of the overall review.
Title:
Not Recommended
Score:
3
Name:
Tania A.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Images in photobook were pixelated. I spent hours creating this photobook and didn't receive an error that the images would be blurry or not well focused. Wouldn't recommend this book for the price
Title:
Sadly a terrible experience
Score:
1
Name:
Michelle D.
Reviewed On:
Everyday Photo Book
Content:
Terrible experience. Still have not received photo books ordered 1 month ago nor do I have a date on when I will receive. Tried numerous times to get an accurate update from customer service. I have never written a negative review but this was simply so disappointing.
Title:
A little overpriced for the product and quality
Score:
2
Name:
Shankari G.
Reviewed On:
Tone-On-Tone Frame
Content:
Frame is ok, picture quality is not worth the price.
Title:
pixelated
Score:
2
Name:
zacharygresham g.
Reviewed On:
Large Format Prints
Content:
We were disappointed in the translation of the image to a large size. The upload portal would only accept files <25mb, which precluded TIFFs or PNGs or PSDs. The JPEG we sent was much smaller, and some of the details in the lower portion of the image came out looking more pielated than we had hoped.
Title:
The acrylic was a lot
Score:
1
Name:
Amrit D.
Content:
The acrylic was a lot thinner than what I was expecting for that price point as it is not sturdy at all when writing and wiping off to reuse. Feels like it will snap in the middle if you put too much pressure, which is understandable since it is made out of acrylic, however, I just thought it was going to be a little more thicker/sturdy. Very disappointed with the quality. Also note, it scratches very easily so need to be careful when wiping and writing on it.
Title:
The color was off on many of the prints
Score:
3
Name:
Kristen S.
Content:
The color was off on many of the prints. I had some single prints that used the same photo as the calendar and the two didn't even look the same. The paper is great and the resolution is great but this time I was not satisfied with the color.
Title:
The color was off on many of the prints
Score:
3
Name:
Kristen S.
Reviewed On:
Everyday Photo Prints
Content:
The color was off on many of the prints. I had some single prints that used the same photo as the calendar and the two didn't even look the same. The paper is great and the resolution is great but this time I was not satisfied with the color.
Title:
Too chunky for an ornament
Score:
2
Name:
The D.
Reviewed On:
2023 Photo Display Ornament
Content:
The frame is too heavy to be a Christmas tree ornament, It is also too chunky in proportion to the photo that slides into it.
Title:
It’s okay
Score:
3
Name:
Casey T.
Reviewed On:
Everyday Photo Book
Content:
The binding and style is nice and the building process is fairly easy. We were disappointed with the quality of the photos once printed. Some of them looked like there was a filter on them. For the amount we paid, this was a bummer.
Title:
The print was extremely blurry
Score:
4
Name:
THE B.
Reviewed On:
Large Format Prints
Content:
The print was extremely blurry. Would have thought it would have turned out better or reached out by email before mailing
Title:
Disappointed
Score:
3
Name:
Beverley C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The preview feature is is lacking so when I made my book I didn’t realize that there was tiny print in black over my granddaughter’s forehead on the cover. To spend that amount of money on a very special book and get it back flawed because I couldn’t see what was there is very disappointing. I have made several books through artifact, but this is probably the last one I will do because of the preview feature that is now in place.
Title:
Disappointed
Score:
5
Name:
Jane G.
Reviewed On:
Wedding Layflat Photo Album
Content:
Just received the album I made for my daughter’s Bridal Shower and the cover/binding looks cheap and awful. Very disappointing and want to have it fixed if possible.
Title:
Travel Book
Score:
4
Name:
debcorum54 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
It was okay. I wish that I had been given the opportunity to see a proof as one of the pages was cut off. The printer should have seen this and notified me as it was pretty obvious. I won’t use artifact uprising again because of this. Other products I have used sent me a final proof.
Title:
Did not meet my expectation
Score:
3
Name:
Jeanne S.
Reviewed On:
Color Series Photo Book
Content:
I like how easy it is to use the website. The cover of the photo book is nice, but the photos inside are smaller and the pages are much thiner than I expected, so it does not look as nice. Overall it does not meet my expectation. Maybe I should have used a different design.
Title:
Bad customer service
Score:
2
Name:
Laura C.
Reviewed On:
Everyday Photo Book
Content:
The product itself was okay but I honestly cannot give more than 2 starts for the shipping fiasco that occurred for me and so many others for the holiday shipping. I would really rethink sending generic marketing emails saying “today’s the last day for shipping to get in time for holidays” while customers who ordered weeks before got their products late.
Title:
OK but not great
Score:
3
Name:
Sally M.
Content:
It just didn’t meet expectations for the cost. The cards we received from minted offered better designs and more flexibility.
Title:
Disappointed with cover and shipping cost
Score:
2
Name:
Farrah A.
Reviewed On:
Color Series Photo Book
Content:
Unfortunately I was quite disappointed with the quality of the cover of the album. The circle cut out was not cut well, I had to use scissors to straighten it up. I also paid $70AUD for delivery which is ridiculous for a tiny $30USD book. But because I had already spent so long curating the photos and putting them altogether I just had to suck it up and order. Otherwise the inside of the book is lovely and the colours are true to original.
Title:
Paid A LOT for a little book…shipping fee should be refunded!
Score:
2
Name:
mamasitax4 g.
Reviewed On:
Baby Board Book
Content:
I tried emailing customer service saying I wanted my shipping fee refunded bc the book didn’t arrive until the day AFTER Christmas. I paid extra to have it delivered by 12/20. They said your book is on its way. That didn’t even address my concern. Then once I did get the book, I was a little disappointed in the color quality, the way the book spine title looked, and the size of the book itself. The size of the book is my fault as I didn’t look up the measurements. But when I created the book, it kept saying the font was too big on the spine and the words may get cut off, so I chose a smaller font but then when it arrived you can barely even see the words on the book spine. I still LOVE the idea of the board book, but $66 was A LOT to pay for this little book. I’ll probably try another company for the next one. It would also be super helpful to have a customer service phone number to call, not just “drop us a note” via email.
Title:
I was very hopeful
Score:
2
Name:
aliciaconnerstiles g.
Reviewed On:
Layflat Photo Album
Content:
Not impressed with the quality. For a $200 photobook the prints just don’t seem very clear. The title on the book looks a bit uncentered. I thought the quality would overall be better. I can’t say i would recommend ;(
Title:
A fail every way you look at it.
Score:
1
Name:
Lindsay P.
Content:
I really wanted to love this brand. The sleek and modern designs of the holiday cards caught my eye and I ordered 60 cards on 11/22. 12/4 I received someone else’s cards and immediately tried to contact the company and it’s impossible to actually speak to anyone on the phone. My email was responded to same day and I was told my cards would be rush shipped. I finally received them the 16th of December after reaching out multiple times and never getting a tracking number. I was refunded for the price I paid which I am very thankful for - the quality is just not there. The paper is a nice heavy weight but every other card has a blue dot / splotch.
Title:
It was ok. The manufacturer
Score:
3
Name:
Nilmara M.
Reviewed On:
Hardcover Photo Book
Content:
It was ok. The manufacturer put 0$ as a value in the invoice and goods got stuck in customs for almost 15 days, so my gift was delayed. The photo album was beautiful but I thought the images were a bit to dark, the photos itself are not dark. I guess I was expecting a lot more for the price I paid for.
Title:
I was so excited to
Score:
2
Name:
Sally B.
Reviewed On:
Baby Board Book
Content:
I was so excited to make this special gift for a friend and her baby on the way. Once receiving the book I was thoroughly disappointed. The images are cut off differently than what I set them as in the editor and it was printed with the words “subtitle here” on a line that should have had no text. I spent a lot of money, time, and effort on this book for it to be something I was embarrassed to give as a gift. Be careful if you choose to make this. Obviously there are no humans involved to QC the products in production.
Title:
Don’t waste your money
Score:
1
Name:
Jh
Reviewed On:
Hardcover Photo Book
Content:
I seriously haven’t taken my photo book back out of the box since I received it, I’m that disappointed. The dust cover is wildly desaturated and discolored, our beautiful, high resolution images we paid good money for are all blurry, there’s a stripe through images on all the back pages, there’s ink transfer(?) and cut lines (?) visible on most pages. This album is such poor quality. Honor your pictures and special moments and go with a different print company.
Title:
Price doesn't match quality
Score:
2
Name:
Carlisle K.
Reviewed On:
Everyday Photo Prints
Content:
I was disappointed to see it's printed on cardstock. For the price, the quality isn't there. Was hoping for true photo paper. Other products are great! Just not this one for me
Title:
Disappointing!
Score:
1
Name:
Christine H.
Reviewed On:
Scripted Greeting Holiday Card
Content:
First order Christmas cards were sent without writing („Happy holidays“ etc. was missing. Second order: Ordered three different things, olny two arrived, reordered cards were missing. 4 days later the cards arrived but with a picture I used two years ago. So I spent a lot of money and had no Christmas cards this year. I am super disappointed! Quality of the poster and calendars though was as usual very good! But I probably won’t order again at AU.
Title:
broken boxes
Score:
1
Name:
Tamlyn M.
Content:
very unhappy as the boxes came brown then they sent the wrong size
Title:
Constant printing errors
Score:
1
Name:
Michelle K.
Reviewed On:
Wedding Layflat Photo Album
Content:
It received 3 separate books because of printing issues on Artifact Uprising’s end. There seems to be no quality assurance checking. No discounts or partial refund - just another book to get printed and hoping that the next one would be correct. In total, I ended up waiting over a month to receive a correct wedding album.
Title:
Great Materials, Disappointing Oversight
Score:
3
Name:
Cassidy R.
Reviewed On:
Signature Layflat Photo Album
Content:
I’m a wedding photographer and ordered this album for a client. The materials and build are high quality, and the pages themselves were beautifully printed. That said, I was really disappointed to find that the front cover was printed noticeably off-center. For a professional product my clients pay extra for, this kind of detail matters a lot. It was frustrating to receive something with such a visible flaw, especially on an otherwise well-made album. I hope more care is taken in quality control going forward — consistency is key when offering this to clients.
Title:
Never showed up
Score:
1
Name:
Justine S.
Reviewed On:
Color Series Photo Book
Content:
I placed an order over a month ago and the photo book didn’t arrive by the time it said it would and I didn’t have it for the event I needed it. I’ve tried calling but no one has helped.
Title:
Much worse than last year
Score:
1
Name:
jhughes1 g.
Reviewed On:
Calendar Refill Pack
Content:
Text was way too small for raised foil lettering. Can’t even read the dates.
Title:
Not their traditional quality
Score:
2
Name:
Kylie H.
Reviewed On:
Color Series Photo Book
Content:
First time I’ve ever been disappointed in the printing from AU. the foil on cover was incomplete. Glue shown on several pages. Overall felt cheap.
Title:
Will go elsewhere next time
Score:
2
Name:
beth b.
Reviewed On:
Softcover Photo Book
Content:
Print quality was poorer but than expected, and worse than a previous order
Title:
Not Shown Correctly Online
Score:
1
Name:
Natalie R.
Reviewed On:
Legacy Baby Book
Content:
I ordered the lavender color book and it does not look like what is shown online. The color is much nicer online, but in person the color is much lighter, not the same lavender, and you can barely read the silver text.
Title:
Not as nice as expected
Score:
3
Name:
Kristen B.
Content:
The process was good to design but the paper quality is not what I expected, seems kind of cheaper end.
Title:
Not as nice as expected
Score:
3
Name:
Kristen B.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The process was good to design but the paper quality is not what I expected, seems kind of cheaper end.
Title:
Didn’t come with the wooden
Score:
1
Name:
Jamie H.
Content:
Didn’t come with the wooden part. Misleading
Title:
The picture quality was not
Score:
5
Name:
jennifer A.
Reviewed On:
Hardcover Annual Photo Book
Content:
The picture quality was not good. Blurry photos, despite them being clear and not getting a warning they may be blurry. I’ve done many books before and this was the worst one yet. Really disappointed.
Title:
Terrible
Score:
1
Name:
Liz M.
Reviewed On:
Baby Board Book
Content:
I reviewed the cover of this book before printing. The images were correctly placed inside the frame for printing. When it arrived, dad's face was completely cropped off the top. Insane that this mistake was made. Hopefully they will fix it otherwise this is my first and surely last time ever using this company. $75 for a botched gift.
Title:
missing & duplicate addresses
Score:
1
Name:
Mackenzie G.
Reviewed On:
Scrapbook Holiday Card
Content:
arrived late and with missing and duplicate addresses.
Title:
Despite Promised Christmas Delivery, Arrived Weeks Late
Score:
1
Name:
Jordana B.
Reviewed On:
Metal Tabletop Frames
Content:
Doesn’t really matter, grandma (isolated bc of pandemic) didn’t have her gift under the tree.
Title:
Not printed correctly
Score:
2
Name:
Eva K.
Reviewed On:
Hardcover Photo Book
Content:
Photo quality not sharp. Misprinted dust cover.
Title:
Love the print- SHIPPING AWFUL!
Score:
3
Name:
Jeannie B.
Reviewed On:
Large Format Prints
Content:
Ordered two large prints that shipped separately, each one was left in the rain, second in a downpour. Luckily, we retrieved them before the print was ruined. There was no tracking or delivery notifications for me to know it had been delivered so I don’t even know which company it was. The package could have been left on a covered porch or even put into a plastic bag to protect it, instead was just left on the ground in the driveway. The cardboard envelope literally disintegrated and fell apart as soon as I picked it up. I chose Artifact Uprising for the quality and pay more for that quality. I would expect that more care would be considered when choosing a shipping option. My rating is reflective of the care taken to deliver the prints not the prints themselves.
Title:
Not up to the usual standard
Score:
2
Name:
Michelle F.
Reviewed On:
Calendar Refill Pack
Content:
I’m sorry to say I was so disappointed in my refill pack. The colours of the photos were too dark, saturated, and a bit off. I’ve been getting refill packs for years but this paper choice, perhaps, was the problem. I would not recommend ordering the gold bold option. Perhaps a non foil option would be on different paper that would give better results.
Title:
Design Layout Is Nice - Photo Print Quality was subpar
Score:
3
Name:
Justine W.
Reviewed On:
Hardcover Photo Book
Content:
We overall were not impressed with the print quality of the photos.
Title:
Ok
Score:
4
Name:
Elizabeth D.
Reviewed On:
Hand-Lettered With Joy Baby Announcement
Content:
Photo print quality for birth announcement was not as good as I had expected
Title:
Matte prints
Score:
3
Name:
Christy S.
Reviewed On:
Everyday Photo Prints
Content:
Quality of matte prints was disappointing after all of the rave reviews I’ve heard about AU.
Title:
Album is okay, not the best print quality
Score:
3
Name:
annadeanleone g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I’ve been making photo albums of my husband and I’s travels for several years and have always used mpix (a photographer friend recommended to me years ago). I saw an ad for artifact uprising and wanted to give them a chance since pricing is very similar and they are a smaller shop. Honestly, when I received the album I was disappointed in the quality, of both the paper and the prints :( we have a professional camera and I feel like they just missed the mark on print quality, especially for the price.
Title:
Cute but front cover was peeling upon delivery
Score:
3
Name:
Gloria P.
Reviewed On:
Baby Board Book
Content:
Sad that the cover was peeling off upon arrival!
Title:
So-so print, no envelopes included with Thank You cards
Score:
3
Name:
Kristen B.
Reviewed On:
Everyday Photo Prints
Content:
I ordered thank you cards for my upcoming wedding. I thought the printing was just okay and that the centering of the text felt off (vertically in the space). I was disappointed that there were no envelopes included for the price I paid for these.
Title:
Disappointed with the print quality
Score:
2
Name:
Jenny K.
Reviewed On:
Hardcover Photo Book
Content:
I had Artifact Uprising print my wedding photo book in 2019 and they did a fabulous job, but this time the quality of the photographs had changed and was unacceptable for a company that is focused on printing photo books. The construction of the book was fine but all of the photographs had horizontal lines across them ("banding" that indicates they may have an issue with their print heads or nozzles). I contacted their support team and sent them images of the problem. They claimed this is how the images are expected to print because they do "press printing," but the images in my wedding album did not look terrible like this. After some back and forth they offered to do reprints and said their production team would keep an eye on it to make sure that it printed correctly, but at no point did they acknowledge that there was a problem on their end. When I received the reprints they looked even worse than the first set, so they offered to reprint them again but there was no indication that they would do anything differently. In the end, I accepted a partial refund. I would never order another photo book from Artifact Uprising.
Title:
Printing was off
Score:
2
Name:
mojioladimeji g.
Reviewed On:
Baby Board Book
Content:
The idea is nice however the printing on the standard pages didn’t fully cover the page. For how much the product cost I wouldn’t have expected that the error.
Title:
Unhappy Mom :(
Score:
1
Name:
Kayla S.
Content:
Ordered this book for my mom as a gift for after my wedding. Photos came out wayyyyyy dark. I compared some of the photos from the book to the originals and they are practically black. You’d never know my mom was wearing a blue dress. Even when you look deeper into the photos and compare the carpet detailing in the background... completely different. I’ll be requesting a refund.
Title:
Unhappy Mom :(
Score:
1
Name:
Kayla S.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Ordered this book for my mom as a gift for after my wedding. Photos came out wayyyyyy dark. I compared some of the photos from the book to the originals and they are practically black. You’d never know my mom was wearing a blue dress. Even when you look deeper into the photos and compare the carpet detailing in the background... completely different. I’ll be requesting a refund.
Title:
Some envelopes printed wrong and photos blurry
Score:
3
Name:
Aaron D.
Reviewed On:
Photo Capsule Holiday Card
Content:
About 10 of the envelopes we ordered were printed upside down. The photos on our card aren’t super clear and not printed very well. But over all everything is fine
Title:
Not worth the price
Score:
2
Name:
Jess K.
Reviewed On:
Metal Tabletop Frames
Content:
This was my first purchase in several years, and unfortunately the quality isn’t what I remember, especially given the sharp rise in prices. I ordered a rush print as a gift, and while I’m grateful it got to me in time, the print looked dark and grainy, and the simple wooden frame was just that, simple. A mediocre 4x6 print in a wooden frame costing 100+ dollars just doesn’t make sense to me.
Title:
Cover printed incorrectly and over a week delay
Score:
1
Name:
Luke I.
Reviewed On:
Hardcover Photo Book
Content:
Got this for our wedding anniversary but unfortunately it was delivered a week past our anniversary even though it was expected to be delivered four days prior. The cover didn’t print correctly and some of the quotation marks in the font printed way too large for some unknown reason. The print quality and paper looks great but was disappointed with the service. Luke
Title:
Disappointed
Score:
1
Name:
Shannon N.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
So completely bummed about my high quality photography from my wedding getting printed in low quality print.
Title:
Delayed Production and Shipping
Score:
2
Name:
Brittney W.
Content:
I ordered a photo album and paid for expedited shipping based on when I needed the album to arrive and the standard production time. The album was not completed within the standard production time of 3 business days. Rather, it took 7 business days. I paid for expedited shipping so that as soon as production was complete, I would receive it in time that I needed it. I contact customer support when I recognized the item would not be completed within the production time, to which they responded, I could may more money to ship my product sooner. I had already paid extra money for sooner shipping, but that did not resolve the more than twice as long production time. I am very disappointed in the service given the high price of Artifact Uprising's products.
Title:
Blurry. Very disappointed. This photo
Score:
1
Name:
Haley L.
Reviewed On:
Large Format Prints
Content:
Blurry. Very disappointed. This photo was taken by a professional photographer and was suggested as one we order to use in a large format.
Title:
Disappointed
Score:
1
Name:
The K.
Reviewed On:
Double the Merry Christmas Card
Content:
I never received it. I am not able to send them out in time which is a real bummer after all of this. They are being reprint and it has still not come. We are leaving for the holidays so won’t get to them by the time they come.
Title:
Not delivered on-time despite early order and expedited shipping.
Score:
1
Name:
Chris L.
Reviewed On:
Color Series Photo Book
Content:
Ordered for mothers day with time to spare. Website promised delivery by that day. It came 2 days late. Epic fail.
Title:
Photo book
Score:
1
Name:
Amber R.
Reviewed On:
Hardcover Photo Book
Content:
Really wanted this to be amazing and support a smaller business but the quality of the prints were very dark, blurry in some instances, and subpar
Title:
Ok - received with some dents
Score:
3
Name:
itsjackielaine g.
Reviewed On:
Baby Board Book
Content:
It was ok, not super happy with the finish on the pages, wish they were more glossy. Also received the product with dents in the spine of the book and pages so not super happy about that.
Title:
Disappointed
Score:
1
Name:
Jillian
Reviewed On:
Scripted Greeting Thank You Card
Content:
I don't think the listing made it clear that this product is not a traditional card (which opens and has an interior for writing thank you notes) and is instead a postcard. No where on the listing is this included. I'm disappointed we purchased these for our wedding, especially given the price point relative to other similar products on the market. These weren't cheap and weren't what I was expected or wanted. Definitely bummed.
Title:
Color drab and muted
Score:
1
Name:
logan.e.smith g.
Reviewed On:
Calendar Refill Pack
Content:
Unlike online preview and digital files, the colors on the printed calendars were drab and muted. I bought 6 as holiday gifts. My email to customer service requesting a reprint and explanation has gone unanswered.
Title:
Wait time
Score:
1
Name:
Lori B.
Reviewed On:
E-Gift Card
Content:
Purchased an e gift card. Waited 2 days for it to show in my email. My shower gift was late. So embarrassing. I tried to contact the co through chats and email. No number to call. I never received a response. Very disappointed.
Title:
It's just ok
Score:
2
Name:
Morris C.
Reviewed On:
Layflat Photo Album
Content:
Wish I'd done more research on the actual print quality of the pictures in the book. The packaging and cover and pages are pretty good, but as soon as I opened the book I immediately was underwhelmed by the print quality. I mean you can see the dots without even looking too close. Kinda lame for such an expensive book.
Title:
Never shipped
Score:
1
Name:
Jessica P.
Content:
Ordered over a month ago and still had t shipped
Title:
Meh for the price
Score:
3
Name:
Genesis M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Meh for a very expensive photo book. Bought for my mother-in -law as a Christmas gift. Ordered way in advance to make sure it got there in time. Production time took way longer than they said it would and it didn't arrive in time. They did give me a little discount for the trouble but I still showed up at our Secret Santa with no gift. Ended up spending about $80 total for the photo book + expedited shipping only to have it not arrive on time.
Title:
The frame keeps opening up.
Score:
1
Name:
First N.
Reviewed On:
Pressed Glass Photo Ornament
Content:
The frame keeps opening up. Lock is not secure. Disappointed in that.
Title:
Save your money
Score:
2
Name:
Kristi N.
Reviewed On:
The Premium Collection
Content:
These books are terribly overpriced and it took me hours to figure out how to properly redeem my voucher for the premium collection (the gift card method makes zero sense). Keep in mind that, even after purchasing this collection, you’ll have to pay another $40ish for tax and shipping. I chose Artifact Uprising for the quality, but part of the lettering on the front of my wedding album had already peeled off when it arrived at my house. I’m disappointed and frustrated with my AU experience.
Title:
Not the quality I’d hoped
Score:
1
Name:
Lauren K.
Reviewed On:
Everyday Photo Book
Content:
Not the quality I was hoping for. The pages feel cheap. Pictures didn’t appear blurry online, but are not as clear as I’d like in real life.
Title:
Don’t order the Foil
Score:
2
Name:
Olivia J.
Reviewed On:
Hardcover Photo Book
Content:
The foil does not print well on the book sleeve. It is missing in lots of places. They have sent me a replacement sleeve and it still has the same issues. I am worried about the longevity of the book and I’m so disappointed with my purchase. I feel like I wasted my money.
Title:
Fotos are in different order
Score:
1
Name:
Julia B.
Reviewed On:
Signature Layflat Photo Album
Content:
Fotos are in different order than I designed it. Fotos are cropped differently too. Very frustrating for this incredibly expensive album. I’m so disappointed. I spent so much time deigning this album. Beautiful materials and colors but don’t understand how the result can be so different than in the preview.
Title:
Not happy
Score:
1
Name:
rachelhelfman g.
Reviewed On:
Hardcover Photo Book
Content:
I’m not happy with this at all. While it did arrive sooner than expected the quality of the photos was incredibly pixelated and the darker photos looked horrible. The writing was also way too big. Pretty upset.
Title:
Already peeling
Score:
2
Name:
K G.
Reviewed On:
Baby Board Book
Content:
This is my third book ordered from AU. They always exceed expectations however in less than a month, my newest book is peeling on the front cover and back. I will be contacting AU directly as I am disappointed.
Title:
Disappointed in hard cover with no gold title, as ordered.
Score:
5
Name:
Richard P.
Reviewed On:
Hardcover Photo Book
Content:
Adequate but not up to expected quality. Book jacket and binding will be embarrassing to display on coffee table.
Title:
No help with return
Score:
1
Name:
Keith W.
Reviewed On:
Early Years Book | Years 1-5
Content:
I ordered a 2nd album because the one I ordered was wrong and I couldn’t get any help with a return. Horrible communication, the questions I asked were never answered. I still do not have a resolution to my problem after 5 weeks of trying. Dispute all of that, the album is beautiful and my daughter in law loved it.
Title:
Awful
Score:
1
Name:
jennifer j.
Content:
I have tried since Dec to have you fix my order. At first I heard from folks then crickets. I was hoping you would fix and resend and still I have nothing.
Title:
Not centered
Score:
3
Name:
kealanikahi11 g.
Reviewed On:
Square Photo Prints
Content:
Not centered, the border was completely off. The paper quality seems ok, but if the orientation is incorrect, most likely not going to try again. . . .
Title:
Disappointed
Score:
2
Name:
foreverlongos g.
Reviewed On:
Everyday Photo Prints
Content:
I chose 5x5 matte prints and had them expedited for my boys first birthday. They look like they were printed off a computer and the orders aren’t even even. Maybe satin is a better option.
Title:
Disappointed
Score:
3
Name:
Elizabeth P.
Reviewed On:
Hardcover Travel Photo Book
Content:
I am quite disappointed in the picture quality of this book, as well as the binding. The colors are muted, and the printing a bit fuzzy. For the price especially, you'd assume it to be much better. I bought this as a way to remember a treasured family trip, and now I have to find another option. The layout/ design options are great, but the quality of the product is lacking!
Title:
Beautiful Product, Poor Customer Service
Score:
3
Name:
khaila.pickering g.
Content:
The product we ordered was high quality & beautiful, however the customer service we received from the design team was lacking. The price of our album was misquoted several times & our designers were unwilling to adjust the price to what was quoted. The communication was very poor overall. Again, our album turned out beautiful but in the future I would very much hesitate to use the design services again.
Title:
Scrapbook Album
Score:
3
Name:
Maida K.
Content:
The Scrapbook Album is otherwise beautiful and thoughtfully designed, but not well executed. Photo pockets are glued on crooked and I had to remove four pages because of that. The box that the album came in was smudged inside, but it luckily didn't transfer to the album. More care should be placed on examining the products before they're shipped to customers. I was disappointed to have paid a significant price for a faulty product. Returning it would cost me even more, so I will make do with what I have.
Title:
Disappointed
Score:
1
Name:
ashlea s.
Reviewed On:
Merry Script Holiday Card
Content:
Very disappointed in my Christmas cards I ordered . The print quality was so fuzzy on the pictures. My pictures were professionally taken and uploaded the right way so I know it wasn’t a me issue. I contacted artifact uprising about my concerns and they NEVER got back to me. Needless to say next year I will go back to minted for my Christmas cards.
Title:
Cover has a kink in
Score:
1
Name:
Paige M.
Reviewed On:
Wedding Guest Book
Content:
Cover has a kink in it where the fabric is not pulled all the way tight and I can’t fix it. I don’t really feel excited to put it out at my wedding.
Title:
Pic quality lacking
Score:
3
Name:
originaltribforce h.
Reviewed On:
Everyday Photo Book
Content:
The quality of the book was amazing but the quality of the pictures wasn’t. A few were clear but most were blurry around the edges. The best thing about it was the flat lay pages so the center crease doesn’t ruin the landscape photos. For the money I would have expected better
Title:
Disappointed
Score:
1
Name:
Cade S.
Reviewed On:
Everyday Photo Prints
Content:
I paid for express shipping to be sure my prints would arrive for Father's Day. Not only did they not arrive a week later, FedEx told me it was being returned to sender. Not a great experience at all.
Title:
Nice but not worth price
Score:
2
Name:
Taisha S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
It was a nice book, but I didn’t think it was worth $150+ honestly. The pages were a littler thinner/translucent than I expected and I thought the quality would be better. Again, it’s a nice book, just not worth the price I think. Might as well have printed on Shutterfly for $40.
Title:
Photo Book
Score:
2
Name:
Nigil C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
To be honest, I’m disappointed in how this turned out. A lot of my photos lack contrast with the recycled matte. I’ve printed my work before with that same material and I haven’t had any issues. However, several of my photos in this book look washed out and completely flat. I edited a few of them specifically for print purposes. In addition, the binding feels like it’s about to fall apart. I couldn’t tell whether it was damaged when I first opened it out of the package. There’s also a finishing smell of ink that’s not pleasing and gives me a slight headache. I do however love the design of the cover and the back, but that’s about it.
Title:
Not the best quality
Score:
3
Name:
Jordan D.
Reviewed On:
Simple Line Holiday Card
Content:
Loved the shape of the card, but wished I could've changed the color of the words "Merry Christmas." Also, some of the envelopes came looking sloppy/damaged, and also some of the cards were damaged. It looked like the embossing went too hard so some of the cards were connected and ripped.
Title:
Quality of printing not satisfied
Score:
4
Name:
sandra e.
Content:
Quality of printing not satisfied
Title:
Quality of printing not satisfied
Score:
4
Name:
Sandra E.
Reviewed On:
Hardcover Photo Book
Content:
Quality of printing not satisfied
Title:
Wedding Album
Score:
5
Name:
Rachel J.
Content:
I was really underwhelmed with the result for the price. I wouldn't recommend.
Title:
New year’s cards
Score:
3
Name:
Corrie W.
Reviewed On:
Bold Holiday Card
Content:
The print quality was underwhelming. My very high resolution photos are much blurrier than I expected.
Title:
Cute but probably not worth the price.
Score:
3
Name:
amyalbrightrealtor g.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
It is a cute frame and a nice gift but was dissapointed on the quality of the photo. It appears to be printed on cardboard and was dull and not very pretty. I ended up printing my own photo which was glossy and brighter and inserting it over it. Not sure if it was worth the price.
Title:
disappointed
Score:
1
Name:
Margaret H.
Reviewed On:
Layflat Photo Album
Content:
The album had a mark or stain on the cover, not far from the title. And of course, the cover with the weird mark is the first thing seen when holding or opening the book. It was odd to me, that for the price of one of your most expensive products, quality control would send the book out with a glaring and immediately noticeable imperfection. This was my second copy of the book and the first was impressive enough to spend even more money on the second copy for myself. The first copy was a gift and my first order with AU. The outer cardboard shipping box had no obvious damage.
Title:
Disappointing
Score:
2
Name:
Karen C.
Reviewed On:
Album Design Services
Content:
I purchased design services to help me tell the story. However in the first round, my favorite photos were not even used! The revised album had very little design as it was same the layout in the last 1/3 of the book which was 20 pages (ie they all had the same layout of 12 pics per 2 page spread) with the pics themselves being completely haphazardly arranged. photos from the first dance were mixed in with cake cutting and posed family shots. It made no sense. Also I had uploaded similar photos since I thought the designer would go through and pick the best shot for the spread not just include all the shots even if they were near duplicates. I had to make extensive edits, go through and specify that this 2 page spread should be cake cutting pictures only. By that point, I felt as though I was doing the design myself and the ‘designer’ was following instructions and making all the changes I requested. It was only since I didn’t have access to make the edits myself that I wasn’t just creating the album. Honestly, it felt like a huge bust. I spent a lot of time with the edits which is what I was hoping to avoid with design services. Also I still can’t wrap my head around how poorly the ‘story’ was originally told. In the final round of revisions, there was still a photo completely out of place I had already asked to be removed. By this point, they say they will charge $50 for any additional revisions but I had already specified for this revision. The designer missed it. If we had not received a gift certificate for our wedding album, I’m not sure I would use this company again. I also would not recommend design services to my friends or family because the work was so poor and I ended up doing it myself.
Title:
I thought the quality of
Score:
2
Name:
DeAnna I.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I thought the quality of this picture book wasn’t what I expected.
Title:
Little Disappointing
Score:
3
Name:
Holly P.
Content:
Given the price of the book, I had higher quality expectations for the book. I also thought the pages would be glossy and look a little more professional.
Title:
Little Disappointing
Score:
3
Name:
Holly P.
Reviewed On:
Instagram Friendly Books
Content:
Given the price of the book, I had higher quality expectations for the book. I also thought the pages would be glossy and look a little more professional.
Title:
Order was shipped with missing items
Score:
3
Name:
Agnieszka S.
Reviewed On:
Floating Frames
Content:
The frames looked great but I was missing the hanging screws and hanging template. At first they told me to print the template myself and had shipped me the wrong replacement screws. I let them know again and finally two weeks later got the pieces to hang the frame. Lastly, had to insist on getting a partial refund which they eventually agreed to.
Title:
Order was shipped with missing items
Score:
3
Name:
Agnieszka S.
Content:
The frames looked great but I was missing the hanging screws and hanging template. At first they told me to print the template myself and had shipped me the wrong replacement screws. I let them know again and finally two weeks later got the pieces to hang the frame. Lastly, had to insist on getting a partial refund which they eventually agreed to.
Title:
I’m very unhappy with the finished product
Score:
1
Name:
bdraya9987 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I was very excited to get this book printed and worked very hard to put it together. The price for it wasn’t cheap either. All the pictures turned out so dark you can barely see them. The original pictures themselves aren’t, something they do in the print process is not correct.
Title:
Not great value
Score:
2
Name:
darren.r.reis g.
Content:
This was way over priced and the photo print quality underwhelmed me. But I spent so much I can't go buy another one.
Title:
Ok
Score:
2
Name:
Teresa L.
Reviewed On:
Everyday Photo Book
Content:
Some of the pages came through uneven and crooked , I've order books before that came through well but this one wasn't as good of quality.
Title:
The writing appeared blurry and
Score:
2
Name:
MC F.
Reviewed On:
Minimal Hand-Lettered Holiday Card
Content:
The writing appeared blurry and wasn’t great quality. Quick turnaround, but disappointed in the quality
Title:
Not what I expected
Score:
3
Name:
bridget r.
Reviewed On:
Everyday Photo Prints
Content:
I expected photo matte paper, not card stock. Photos came out well but with too much of a scrap book feel, not high quality photo print feel. I ordered rush shipping but it arrived 2 days late, so AU refunded for shipping. Everything was fine—just didn’t match expectations.
Title:
Disappointed!
Score:
1
Name:
mybeachmoments g.
Reviewed On:
Hardcover Photo Book
Content:
I have already written a formal complaint with no response. My book looks like it was printed in an ink jet printer. All of the photos are super fuzzy and muted. My son bought me a gift certificate and he deserves his money back!
Title:
Hasn’t even shipped yet
Score:
1
Name:
Jaymie I.
Reviewed On:
Wedding Layflat Photo Album
Content:
I was promised delivery from 22-27 Aug but it hasn’t even shipped yet…. .
Title:
Difficulty with editing software
Score:
3
Name:
BECKY D.
Reviewed On:
Baby Board Book
Content:
I love the concept of these books! However, the editing software was very difficult to use and as I made page revisions it was hard for me to review what I had. I thought I had the book the way I wanted it and in the end one page was left out and one page I ended up with an extra:( Unfortunately, it was grandpa that got left out and the dog got two pages.😬
Title:
Frame quality is not great.
Score:
1
Name:
Anna V.
Reviewed On:
Modern Wall Tile
Content:
Frame quality is not great. Feels super lightweight and flimsy. I didn't realize they don't have glass. Prints themselves are not high quality. Very disappointed and wish I could return them.
Title:
Major disappointment
Score:
1
Name:
Gaby W.
Reviewed On:
Hardcover Photo Book
Content:
I made an anniversary photobook and spent upwards of 10 hours editing. The interface and templates are user friendly. The album cover is high quality. Sadly, when I touch the first page of the book, I can immediately feel the low quality paper. It feels thin, I can easily rip or wrinkle the paper. And water stain will definitely show. The quality of the image is also very poor, similar to what I can print at home. They are dark, grainy, and lower resolution. I expected way higher quality for over $120 price I paid. This feels like an art project. I wish all the pages use the same high quality material as the cover. Super disappointed.
Title:
Cut incorrectly and didn’t fit
Score:
2
Name:
Rhiana F.
Reviewed On:
Be Light Holiday Card
Content:
Cut incorrectly and didn’t fit in the envelope provided, the photo quality also wasn’t great
Title:
80% impressed, 20% dissatisfied
Score:
4
Name:
Amanda K.
Reviewed On:
Baby Board Book
Content:
I was really excited to receive this product. When it arrived, the package looked like it had been trampled on (seriously). It was a soft, padded envelope, and it was extremely dirty and ripped in the middle which is my biggest complaint--the front cover of the book was rippled on the edge because of whatever happened during the shipping process. I wish the pages were glossy/a little thicker or more substantial and maybe this wouldn't have happened? However, I hope you're still reading this review because it is a beautiful product and I would still recommend it. 4/5 stars for shipping quality both how it was packaged and how it was handled. If the shipping quality and process were fixed, 5/5.
Title:
Don't use as an actual postcard!
Score:
3
Name:
Cathryn
Reviewed On:
Design Your Own Flat Cards
Content:
Although Artifact Uprising has an article that says these "Design Your Own Flat Cards" may be used as postcards, they are not actually durable enough to withstand post office processing. Unfortunately we ordered 220 of these to use as postcards and when mailed they have been arriving with the edges all ripped up. If you order, make sure to mail in an envelope.
Title:
Wedding album
Score:
4
Name:
marykrzy91 g.
Reviewed On:
Wedding Album Design Services
Content:
Disappointed the center crease of multiple pages is on bride/peoples faces. Photo quality was not as sharp as anticipated
Title:
picture book
Score:
2
Name:
Seth B.
Reviewed On:
Color Series Photo Book
Content:
I was a little disappointed with the quality of the images. They didn’t come out very clear despite the fact the images were taken on a DSLR. The quality of the product doesn’t add up to the price.
Title:
I didn’t like the quality
Score:
3
Name:
Sinead M.
Reviewed On:
Everyday Photo Book
Content:
I didn’t like the quality of the photos I thought they would be more high gloss
Title:
Dont waste your money
Score:
2
Name:
alexiskilmartin g.
Reviewed On:
Hardcover Photo Book
Content:
The quality was not that great
Title:
Not as expected
Score:
2
Name:
janeann300 g.
Reviewed On:
Everyday Photo Prints
Content:
I was shocked at the low quality of the photos / they looked much brighter and alive on my computer screen. Not sure I’d ever try ordering again.
Title:
Poor binding of book
Score:
1
Name:
khennessy2013 g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I paid over 500 dollars for this book and I fear it won't last long because the binding is not secured
Title:
Disappointed
Score:
1
Name:
Tracie S.
Reviewed On:
Hardcover Photo Book
Content:
Photos weren’t clear
Title:
Not what I intended
Score:
2
Name:
Christina R.
Reviewed On:
Square Photo Prints
Content:
I was hoping to order additional prints in the same style as previous orders. The same finish was no longer available (they’re now only available in matte) which wasn’t obvious until I had wasted my money purchasing them.
Title:
Photographs were way darker than
Score:
2
Name:
Fadwa W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Photographs were way darker than the actual images uploaded and the book cover quality felt like it declined.
Title:
Very pricey for end product
Score:
3
Name:
Laine D.
Content:
Cover is not the quality I was expecting, just a printed sheet, not even pressed, does not stay on
Title:
Very pricey for end product
Score:
3
Name:
Egbert S.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Cover is not the quality I was expecting, just a printed sheet, not even pressed, does not stay on
Title:
Disappointed in the quality
Score:
1
Name:
Megan
Reviewed On:
Layflat Photo Album
Content:
I ordered wedding albums for both sets of parents and both of them had bubbles in the fabric on the covers and on the spine. I reached out to customer service 3 times and never got a response back. I really would have expected better quality and better customer service for the price. The least they could do is acknowledge it and offer to replace them.
Title:
Disappointing Photo Quality
Score:
1
Name:
Kristi M.
Reviewed On:
Ribbon Accent Holiday Card
Content:
I have been following AU for years now and finally decided to order some Christmas cards. The design process was so user friendly and intuitive. It really makes it easy to start a project. Unfortunately, we were very disappointed with our print quality. The photos were very dark and hard to see details. Which is a shame because we love the paper quality and addressed envelopes. This was our test to see if we wanted to print some photo albums here, but I guess we'll need to look elsewhere.
Title:
We have ordered a travel
Score:
2
Name:
Kris K.
Reviewed On:
Hardcover Photo Book
Content:
We have ordered a travel photo book in the past, our latest was disappointing. High resolution photos were blurry, color was over saturated in some photos. Overall quality of the print was not what we experienced in the past.
Title:
Photo-book quality not as expected
Score:
3
Name:
Justin C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The binding of the book did not meet my expectations of Artifact Uprising. It was wavy and floppy. I do not expect this book to last
Title:
Disappointed
Score:
2
Name:
Steven M.
Reviewed On:
Hardcover Photo Book
Content:
I was excited to find a website that allowed me to somewhat fully customize a photo album. It wasn’t until I received the actually hard copy that I was disappointed. The packaging is high quality but the actually book felt as though it was halfheartedly put together with inexpensive materials. The cover wrap was cut short and barely starts on while the actual cover material is much thinner than expected. I accidentally ordered the matte finish and the photos were printed much darker than the raw file. All in all, I may hesitantly order from AU again but my expectations won’t be too high for the price I pay.
Title:
Very disappointed in the quality
Score:
1
Name:
nitzan g.
Reviewed On:
Softcover Photo Book
Content:
Very disappointed in the quality of this book. I understood I was ordering a soft cover but it felt more like a piece of paper than a photo album.
Title:
Disappointed. Used to be great. Now. . . nope.
Score:
2
Name:
Kevin P.
Reviewed On:
Lustre Photo Prints
Content:
We historically have really loved our matte prints we've gotten from AU. So while doing a refresh of the prints around our house, we decided to go with them again and this time, get slightly nicer lustre prints and frame one of them in a larger print. We were disappointed and underwhelmed. The print colors were dark and desaturated - lacking any energy at all. We know historically the prints are a little more muted but these were bad and significantly darker than even the matte prints we used to get. We inquired about the issues, documenting the massive difference in the original image and the print. The response pointed to their website disclaimer regarding their print process and how they suggest you manipulate your images to boost the brightness before ordering. So it's our fault. We were then given a small credit for one of the many prints we ordered. I pointed out the issue was with all of the prints and was asked to document the issue with all of them. Sorry, I'm not going to spend hours taking pictures of prints vs their original images to justify things. We showed the example. They're all the same. So yeah, disappointed. And we felt treated like we were in the wrong and they didn't believe we were dissatisfied - maybe trying to take advantage to get free prints? Even though we've ordered from them several times in the past. Won't use them again. Bummer. They used to be a small company that cared.
Title:
Don’t waste your money on this frame
Score:
2
Name:
Victoria
Reviewed On:
Tone-On-Tone Frame
Content:
Wow I’m so incredibly disappointed in this product. I’ve long used Artifact Uprising for prints and love the prints I’ve purchased over the many years. I’ve never ordered frames from here and just received my order and it looks so cheap. I have many Ikea and Target frames for like 1/10 of the price that honestly look better. Also, I was disappointed that the frame only came with a hook on the short end. The photo I ordered with the frame is a landscape photo, so I can’t even hang it with the hook provided on the frame. Just a huge waste of money.
Title:
No photo proof provided dispite waiting nearly a week.
Score:
4
Name:
Linda E.
Content:
After waiting 5 days for pdf proof I received no response. Because the wedding date was close, I was forced to order photo book without first receiving a photo proof and because of no customer service response I had to pay for a rush product. The book arrived barely on time and while a beautiful wedding photo book the groom’s head is cropped out of a hand full of the photos. Since the wedding was upon us there was. No time to return and reorder. There is also no email confirmation or update on the process. I had no idea other than my credit card being charged immediately whether the order was received or when I would receive the wedding book. A nail biter process all around.
Title:
Honestly, not great
Score:
1
Name:
Nicole B.
Reviewed On:
Layflat Photo Album
Content:
Way more expensive than I thought it was going to be. Quality doesn’t justify the price. Super delayed shipping as well.
Title:
Adequate, but not worth the money.
Score:
3
Name:
GEORGE J.
Reviewed On:
Layflat Photo Album
Content:
Pretty good. Not enough attention give to printing. The photos were dark and could easily been adjusted. I approved the final draft so that was my fault. I ordered similar books from another company for family. They were much cheaper. Ours was nicer, but not ten times nicer.
Title:
Disappointed
Score:
1
Name:
Jennifer R.
Reviewed On:
Large Format Prints
Content:
Photos came rolled and are unusable. I have them sitting under heavy books now but who knows if that will fix the issue.
Title:
Didn’t Arrive
Score:
5
Name:
Norri R.
Reviewed On:
Baby Board Book
Content:
So disappointed that the book did not arrive in time to give it to the recipient at a shower. Very upset.
Title:
Calendar Refills
Score:
3
Name:
Sally R.
Reviewed On:
Calendar Refill Pack
Content:
The first quality of the paper compared to when I first began ordering this product is AWFUL. The pictures don’t turn out well anymore at all. I am currently looking for another brand that makes a similar product.
Title:
Book Jacket was not Legible, Photos not Sharp
Score:
2
Name:
rachelroxie g.
Reviewed On:
Large Format Prints
Content:
The photos prints were meant to go into a gallery frames, but were not of high enough quality. One picture had a black smudge on the photo paper. I also ordered a photo book. The title on the photo book jacket was barely visible and cannot be made out or read. The matte finish paper made the photos less sharp or in focus than I imagined. The quality was not worth the price and I will not be ordering from his company again.
Title:
Pictures are too dark
Score:
2
Name:
raquel.moreno.alfaro g.
Reviewed On:
Hardcover Photo Book
Content:
The pictures were really much darker in real life than in the site web. Not really satisfied for the price I paid
Title:
The quality of the picture
Score:
1
Name:
dan.msabbah g.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the picture where not good. Dont recommend if its for a important event.
Title:
Print bows against glass:(
Score:
2
Name:
Lindsey H.
Reviewed On:
Gallery Frames
Content:
While the frame is lovely and top of the line, the photo print inside was ill-fitted and bowed against the plexiglass. What’s more, I cannot remove the frame to trim the edges of the print so it lays flat. What a waste of a lot of money! It was a Christmas gift for my parents, and I was so embarrassed when I saw this dip in quality control from AU. So bummed.
Title:
Expensive for what they are
Score:
2
Name:
Ashley P.
Reviewed On:
Color Series Photo Book
Content:
I’ve used many photo services over the years and was honestly a bit disappointed with the quality of these books given the cost. All the photos had tiny lines going through them as if they weren’t high enough resolution. The gold embossed lettering was flecking off a bit too. I can get a much larger book for a similar cost and better quality elsewhere.
Title:
Unfortunately quite disappointed by the print and customer service
Score:
1
Name:
reylia.ann g.
Reviewed On:
Large Format Prints
Content:
I felt incredibly disappointed by the quality of the print. The paper itself was subpar, and the colors were so washed out. And to be honest, I wouldn't have been so frustrated if it wasn't for the company policy and the customer service. They mention on the website if there's any issue at all, to mail them and talk it out "Human to Human" , but their replies are so robot-ish, and they definitely use the same template for the complaint emails because I saw an identical one to mine online. So more than anything, the way they approached their customer service left me frustrated and baffled. It felt really out of place and not genuine whatsoever. I think if they actually sent out a genuine email as well explaining that it was their policy instead of sending sugary templates, then I would have felt. a bit better, or if I was able to get a refund for the print (Not even the shipping, just the print itself) then that would have been reasonable. But I suppose because of the type of company they are, they only focus on the numbers. At any rate, because this is a negative review, I have a feeling it won't be posted because of the type of impression I got from their company. But as someone who never takes the time to write reviews, let that be an indication of how disappointed I was with their service. lol
Title:
Expected Higher Quality
Score:
2
Name:
eddie.cristobal g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Disappointed in what I received. Quality of the print weren't as expected considering the price.
Title:
annoyed, never again
Score:
1
Name:
Henry R.
Reviewed On:
Everyday Photo Prints
Content:
expensive and annoying
Title:
Would not use company again
Score:
1
Name:
Steven S.
Content:
Quality poor; threw book away
Title:
Would not use company again
Score:
1
Name:
Steven S.
Reviewed On:
Hardcover Travel Photo Book
Content:
Quality poor; threw book away
Title:
Print quality not as great as expected
Score:
2
Name:
Jonas W.
Content:
The images looked much blurrier than expected, even though the previews looked fine and large images were uploaded. Bit of a disappointment.
Title:
I was disappointed with my
Score:
1
Name:
Grace B.
Reviewed On:
Wedding Layflat Photo Album
Content:
I was disappointed with my order. The photos transposed blurry, even when their quality was high resolution. I wish I'd been notified of this during production.
Title:
Shipped to wrong address
Score:
3
Name:
Neil S.
Reviewed On:
Everyday Photo Prints
Content:
Despite changing my address prior to ordering, my purchase was shipped to an old address. I have been unable to retrieve the shipment. The prints were meant to be included in a trade show, and thus I lost out on their inclusion. Very disappointed.
Title:
Not crazy about it
Score:
2
Name:
jenny.d.duvall g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I’m not sure if it’s the paper finish or quality of photos but every picture just looks grainy.
Title:
Not so great
Score:
1
Name:
Teressa W.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The quality is not nearly worth the price.
Title:
AU quality not what it used to be
Score:
2
Name:
Connie L.
Reviewed On:
Minimal Greeting Holiday Card
Content:
The colors were not vibrant; the bleed was cut differently on a portion of the cards. This is the second time I have not been impressed with AU, given the price compared to other printers.
Title:
2 separate orders
Score:
3
Name:
Mary R.
Content:
I made two separate orders recently. The first order that came was perfect, however the second order that came was water damaged, bent corners on the photos and not handled with care. I was disappointed in the second batch of photos that came.
Title:
2 separate orders
Score:
3
Name:
Katie R.
Reviewed On:
Square Photo Prints
Content:
I made two separate orders recently. The first order that came was perfect, however the second order that came was water damaged, bent corners on the photos and not handled with care. I was disappointed in the second batch of photos that came.
Title:
Regret buying these frames
Score:
1
Name:
Elizabeth
Reviewed On:
Metal Tabletop Frames
Content:
I regret buying these frames. They work fine if you have portrait photos with the weird backing, but not for landscape as they don’t stay propped up properly. They should have different backings based on type of photo. Very disappointed.
Title:
I ordered my photo book
Score:
1
Name:
Monica C.
Reviewed On:
Everyday Photo Book
Content:
I ordered my photo book one month ago and I did not get it yet, it was a holiday gift :( I tried to contact costumer service , they did not response , when I go in my account says in production So so bad
Title:
I was very excited to
Score:
2
Name:
Amy L.
Content:
I was very excited to receive my photo book after reading raving reviews. Unfortunately I was not as pleased as I hoped. I paid for the designer service which was fine and helpful, but not quite budget friendly. Each revision after the second is $50, even if it’s a small change. After finally receiving my book, many of my photos were much lower quality than I had expected. I expected top quality prints but unfortunately these seemed to be less clear than photo books purchased via other online shops for my parents and in laws at much lower prices. I’d say overall, the customer service at artifact is amazing but the photo books are very much over priced for what you get.
Title:
Dirty packaging box
Score:
3
Name:
Ellen K.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The book was printed as expected but both the white box and the sleeve had stains and scuff on it which really dampened the experience. Since I was giving this as a gift I had to find a different way to present it since the packaging was unusable.
Title:
A little disappointed :/
Score:
3
Name:
amelianeil95 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The quality of the book and the thickness of the layflat pages is great. However there are a couple of photos that are sort of fuzzy, even though they were uploaded in high res and it didn’t raise any warning flags when I was putting the book together online. On several of the pages inside the book, the bottom corners are wrinkled up and bent :( for $300 I expected a lot better.
Title:
Wood looked bad
Score:
2
Name:
Natalie P.
Reviewed On:
Custom Photo Calendar
Content:
The wood was discolored and ugly
Title:
Kinda disappointed for the price
Score:
3
Name:
Maurie S.
Reviewed On:
Hardcover Photo Book
Content:
I thought our photos came out a bit too dark and the quality of the paper was not what I was expecting. The process of making it was fairly simple though!
Title:
Holiday card
Score:
3
Name:
Redmond -.
Reviewed On:
Simple Greeting Holiday Card
Content:
I had a lot of difficulty trying to have 2 last names on the card. My husband & I have different last names and it was very frustrating. Then the font was way too small on who the card was from. Older individuals struggle reading fonts smaller than 11. The program would not save my changes. Very frustrating. When you are done designing your personal card you should be able to see your finale product and not the model. I’m not sure I will use Artfacts Uprising again for cards. Design program needs fine tuning.
Title:
Not what I expected
Score:
3
Name:
Debbie D.
Reviewed On:
Ultra-Thick Signature Prints
Content:
The colors were kind of off in one of the Ultra Thick Signature Prints.
Title:
Terrible delivery service
Score:
2
Name:
Wolfgang B.
Reviewed On:
Folded Photo Cards – 5x7
Content:
I ordered the post cards 04/18. The cards shipped 04/20. Estimated delivery is in a couple weeks time —> 05/27/22. Had I known that shipping to Hawaii takes over 5 weeks I would have ordered the cards
Title:
Not what I expected
Score:
2
Name:
kodietalleybusiness g.
Reviewed On:
Hardcover Photo Book
Content:
I was so excited to splurge on this book and had hoped it’d be an annual purchase for memories. I love the linen cover but wish they’d stamp the date or title right on the front in gold instead of having the sleeve cover. The sleeve doesn’t fit tight against the book cover. The pages were made of recycled paper and it just looks so cheap. For $70 I was pretty disappointed
Title:
Underexposed and oversaturated
Score:
3
Name:
banting_wu y.
Reviewed On:
Hardcover Photo Book
Content:
Most photos are underexposed and oversaturated.
Title:
Order was Incorrect
Score:
1
Name:
katy.feighan g.
Content:
Order was Incorrect
Title:
Disappointed by the coloring
Score:
3
Name:
Leslie K.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Disappointed by the coloring
Title:
Got a refund, albums arrived blurry and terrible
Score:
1
Name:
sarahhoward.292 g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I was surprised with how terrible the details were of our photos in such a small book. When uploaded and previewed, the photos were crystal clear. Upon delivery of the albums I was shocked with how blurry and horrific everyone's faces looked. It was like something out of a horror movie. When I reached out to customer service, they reviewed the photos of the finished product and essentially said "yes this looks right. " Confirming the blurry faces and details were "correct. " How is that okay? Why be proud to ship off a product that looks awful? For a company specializing in presenting beautiful photos and memories in a nice package, blurry photos arriving at your door should not even be an option. I was genuinely shocked they were fine with what they sent me and also didn't seem to care I was upset. Kinda sad. Definitely warranted a full refund
Title:
Color Series Album
Score:
2
Name:
Carrie H.
Reviewed On:
Color Series Photo Book
Content:
Picture quality is terrible on every page. Photos were taken with a camera not a phone too.
Title:
The quality of the printing
Score:
2
Name:
Trinidad B.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the printing is not good on the lustre paper. In addition, the last page was ripped although the book was inside the box.
Title:
Disappointed
Score:
1
Name:
Kaylyn B.
Reviewed On:
Pressed Glass Frame
Content:
Frame was very nice but photos were completely washed out. I am going to have to order photos from somewhere else to display.
Title:
A bit disappointed
Score:
3
Name:
amandaschenck g.
Reviewed On:
Baby Board Book
Content:
I was very excited to get my board book for my daughter as the website makes the pictures look very vibrant. But, what I received was a bit muted and the placement of the pictures in the final print was slightly off. This was not a huge deal, but when you spend a significant amount of time making sure pictures are placed perfectly, and then a part of someones hair is clipped off, it's annoying. I expected more for the price-tag.
Title:
2nd purchase but not great
Score:
1
Name:
deandra.dhicks g.
Reviewed On:
Name in Lights Holiday Card
Content:
I purchased this first and realized I didn’t order enough. I did a duplicate order and my item is wrong. The name does not show on the card but it’s on my design in projects. I’ve tried to get help with a representative and very little luck. The cards are now even more late and I’ve wasted money. The only way I can contact a representative is via email which is not effective.
Title:
don't use iphone photos
Score:
3
Name:
dilbeckalex1 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
if you're using iphone photos they print very dark and do not look like the original quality. fairly disappointed.
Title:
Difficult to navigate
Score:
3
Name:
Lisa R.
Content:
I thought your program was difficult to navigate. We had a Wedding Album printed and the very first photo on the front page had a black header that was not desirable to look at.
Title:
Not What I expected
Score:
4
Name:
Lauren M.
Reviewed On:
Hardcover Photo Book
Content:
For all the hype, I was expecting something better, but I think I just didn't design a good enough book. The quality it probably great
Title:
Album
Score:
3
Name:
chiajungchou g.
Content:
Received the original album in a horrible condition, not only it was dirty, it was also misaligned and creased. Received the replacement album in a much better condition, however, the color printed is darker and not as vibrant as the original album. Also, binding of the replacement album is still off, as the back wasn’t glued properly. We also have another album order through our photographer, also from Arifact and the binding was perfect, aligned and tight. Disappointed with the quality and inconsistency of the albums, especially with the price being on the high end. Was going to print album for my wedding day with Artifact, now I will be reconsidering other services.
Title:
Not happy with the printing
Score:
1
Name:
sarahnicoleboyle2002 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I’m not happy with the quality of the printing on the spine and how it got smudged
Title:
Unhappy with quality
Score:
3
Name:
Christine S.
Reviewed On:
Scripted Greeting Holiday Card
Content:
I was excited to use Artifact for our holiday cards as we've used them for our wedding albums in the past. But I was surprised at the quality when we received our cards. We used professional photos but the prints on the material we chose did not come out well and made the photos appear blurry.
Title:
A little disapointed
Score:
2
Name:
kkeliz2002 g.
Reviewed On:
Wedding Guest Book
Content:
The photo book is very pretty; however, I was very disappointed when I opened the box and couldn’t read what the book said on the cover. The font is so tiny I have to hold it up in the light of the words. The font is way smaller than in the product preview, and the gold blends into the material, which did not look like in the preview. The writing was also not straight on the book. I bought this as a wedding guest book for guests to sign, so I'm disappointed it didn’t turn out as I expected for the money you paid.
Title:
Pictures will not come out as shown online
Score:
1
Name:
Thi D.
Reviewed On:
Custom Photo Calendar
Content:
Have ordered from AU in the past and generally had no issues with photo quality but the latest round is subpar in quality. The photos I received for the calendar were darker and warm/yellow toned than the photos I uploaded. When I reached out and provided examples of what I uploaded vs what I received, I was told that the product would not look like what I uploaded and they gave me instructions on what to change in the settings but it did not seem to guarantee the results. Not sure why I would continue to order something where the product I receive is not what is shown to me online. Order at your discretion!
Title:
Font too light
Score:
3
Name:
michele.s.maietta g.
Reviewed On:
Softcover Photo Book
Content:
The program lacks features that some other book programs have but if you know how to make your own jpeg images you can import them into the book. I used a font color that looked great in my son's wedding book but when I received the printed book you could hardly see the color. I wrote the company and they would reprint the book if I paid for shipping, and sent me screen shots of what the print looked like in the program and it was not the same. I was disappointed that they could see the difference and not make the correction. Otherwise the book turned out nice.
Title:
Images not as clear as I hoped...
Score:
3
Name:
Alice D.
Content:
Quality of book was very nice, paper, cover ect. But I was disappointed that images printed were not more crisp and clear. For a higher end product and price I would have expected clearer images.
Title:
Images not as clear as I hoped...
Score:
3
Name:
Alice D.
Reviewed On:
Hardcover Photo Book
Content:
Quality of book was very nice, paper, cover ect. But I was disappointed that images printed were not more crisp and clear. For a higher end product and price I would have expected clearer images.
Title:
Some pictures too dark
Score:
3
Name:
Lisa C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The cover is beautiful! Quality of the paper is very nice. I was disappointed that some of the pictures came out very dark. It didn’t look this way on the proofs. The first picture in the book is full page and very dark. Artifact Uprising should have noticed and adjusted the light and color for the best possible print. Not as happy with our book as I had hoped.
Title:
Not as expected
Score:
1
Name:
Demi K.
Content:
The binding of the album was crinkly and not smooth. Didn’t look like a $600 album
Title:
French Polynesia South Pacific
Score:
2
Name:
Paula S.
Content:
Disappointed, resolution on two photos so poor unable to recognize the people. Unable to view exactly what the pages looked like before ordering.
Title:
French Polynesia South Pacific
Score:
2
Name:
Paula S.
Reviewed On:
Softcover Photo Book
Content:
Disappointed, resolution on two photos so poor unable to recognize the people. Unable to view exactly what the pages looked like before ordering.
Title:
Cute design, however, the template
Score:
3
Name:
Amy B.
Reviewed On:
Effortless Holiday Card
Content:
Cute design, however, the template used cut our names off when I edited it. I’d expect an error message or warning. Thankfully AU covered the reprint but I had to pay to ship a new order. Came to find out the envelopes didn’t stay shut. I purchased envelope seals at the store as a solution, however those didn’t stick either. Frustrating process & expected the quality to be much better. All in, spent way too much on these cards.
Title:
Save your money
Score:
2
Name:
fgreene648 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Software not friendly, pics turned out dark.
Title:
Not the quality I was hoping for
Score:
2
Name:
Allison F.
Content:
These prints were a bit off in color and not as crisp as I was hoping for. The paper felt wet it was maybe a bit too thin. I do wish I hadn't purchased them.
Title:
Not the quality I was hoping for
Score:
2
Name:
Allison F.
Reviewed On:
Large Format Prints
Content:
These prints were a bit off in color and not as crisp as I was hoping for. The paper felt wet it was maybe a bit too thin. I do wish I hadn't purchased them.
Title:
Terrible quality prints
Score:
1
Name:
lpdoolittle1211 g.
Reviewed On:
Square Photo Prints
Content:
They are so dark you can't see any detail in the photos
Title:
No customer service
Score:
1
Name:
Francoise
Reviewed On:
Large Format Prints
Content:
User After 3 attempts to contact customer service (all through their website) over the course of the last four months without any response here we are- the review. What a shame. I believe in dealing with a grievance one on one but it hasn’t been possible. I can say that we’ve ordered many, many times over from AU as I prefer their matte style but sadly this last order was very disappointing with a major error in the largest print we ordered. There’s no mistaking it- of the 8 people on this family photo, six and a half of us are cut out. You can go through all the avenues they request and document the ridiculous image that waaay sent but it ain’t going to get you anywhere:) Save your time and money and work with a company that cares more.
Title:
Disappointed
Score:
1
Name:
Abigail O.
Reviewed On:
Hardcover Photo Book
Content:
Ordered the photo book for my Mother’s birthday. Pictures were cutoff and there were scratches through multiple pictures in the book. Sent an email about issue and have not heard back.
Title:
Disappointing
Score:
2
Name:
Andrew C.
Reviewed On:
Hardcover Travel Photo Book
Content:
I have used AU before and believe them to be a company that makes quality prints and albums for all photography levels. I have used them because I think they print high res photos accurately. But I was rather disappointed with a recent project of mine. It’s a Valentines gift for my wife from our trip to Spain that was documented with a DSLR. All photos were at their highest quality but the prints on the pages are flat and grainy. There are also random dots in the photos that are not on the actual photographs. When it comes to the cost and expectations associated with Artifact Uprising, I was hoping for a better product and of better print quality. I’m not sure if this is the typical and intended look of this product or mishap, either way disappointing for the cost.
Title:
I was disappointed in my
Score:
2
Name:
The F.
Reviewed On:
Double the Merry Christmas Card
Content:
I was disappointed in my order this year. I have ordered from you many times before and was always happy with the final results. But not this time. The gold foil on the lettering was partially missing on approximately 15 cards. The words were supposed to be completely written in the foil. They weren’t and because of that I could not use them. I sent an email to you via the contact us page and never received a response. Very disappointing, especially considering the costs of your products. If you zoom in on the attached picture you will see where the gold foil lettering is missing. Thank you!!
Title:
Print darker than preview indicated
Score:
2
Name:
laceyfaris g.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
Really disappointed that the print quality was not that good and turned out much darker then the print preview showed. We don’t have a lot of money to throw around, and this was our first ever holiday card, so spending so much on cards that are almost too dark to see was a big sting.
Title:
Prints were nice but the wood block was poor quality
Score:
2
Name:
Theresa B.
Content:
The photo prints turned out nicely but the wood block was of cheap quality and even damaged. Ordered 2 sets but one came chipped. The replacement also came very dented. The color was not uniform like picture but had gray streaks in the wood. I wouldn't order again or recommend, but the customer service was excellent with helping to resolve the issues.
Title:
Not too happy
Score:
2
Name:
jenny s.
Reviewed On:
Photo Curation Services
Content:
I was really excited with the design process and changes made for my daughter's wedding album and even okay with purchase price. However, when I went to purchase a second one for myself the price doubled!!! Not happy with this at all.
Title:
Pages Too Thick, Not Worth the Cost IMO
Score:
2
Name:
Katie L.
Reviewed On:
Layflat Photo Album
Content:
The book itself is high quality, love the linen! Unfortunately though… The pages are waaayyyy too thick- I feel like I paid a ton of money just for super thick book pages that I don’t even prefer. It’s hard to turn the pages, doesn’t lay flat nicely, and I would have loved a thinner paper option. Also, not sure if it’s because I bought it with a discounted price (black Friday and such), but my options for shipping were pricey, if I wanted it before Christmas… I made the purchase on Dec 6, and the only other shipping option was to pay $10 for shipping to receive it in MID JAN. That’s the option I ended up selecting, but if you’re going to make someone wait a month and a half for the thing, the least they could do is offer free shipping. The title on the front is also not centered. Though I like the linen and the ability to choose the color of the book, that’s the only thing I like about it and for the cost, I wouldn’t say it’s worth it.
Title:
Crop off
Score:
3
Name:
Rebekah R.
Reviewed On:
Hand-Lettered Holiday Card
Content:
Crop was off and not aligned in some of the photos. I would have to recut them to make them straight.
Title:
Board Book
Score:
2
Name:
Danika B.
Reviewed On:
Baby Board Book
Content:
My purchase took almost a month to get to me. When I emailed them I was told they would replace my order and upgrade the shipping since my original order was lost. My original book finally came and when I asked if they were still sending the other book they said no. It just seems the communication is not very clear with this company and disappointing. I
Title:
Not the best quality like they advertise
Score:
2
Name:
jazdchav g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The print of the photos looks good but the assembly of the book was not done with quality in mind. When I received my hardcover photo wrapped book and starting looking through the pages, I immediately saw flaws in the inner binding of several pages. There were red dotted lines along the full length of the pages near where the pages are binded together - essentially a guide where the page is supposed to be cut perhaps, or where the page is supposed to be attached to the binding? Either way, it’s not something that should be visible, especially on several pages. Some even have a bright yellow block next to the red lines. So instead, I have pages with these red dotted lines where it’s supposed to have a nice white framing of the photo. In some, I can even see where another photo was printed on the other side of the red dotted line. This does not look like the work of a company that prides itself on quality and charges a lot for these books. It’s a bit disappointing, especially because I contacted customer service about this issue and sent photos. They had the book remade and resent to me, but the second version has even more of these red lines and yellow blocks. Does anyone do a quality check after these books are assembled?
Title:
super bummed
Score:
1
Name:
Brittany B.
Reviewed On:
Color Series Photo Book
Content:
I have ordered from here for the past couple years and loved my books but this year I ordered two with the circle cut out in the front and first set was not well cut so I was sent another set and it was still the same deal. Super bummed because I paid a lot and really like making it via the site.
Title:
Not a fan of
Score:
2
Name:
Dustin C.
Reviewed On:
Everyday Photo Prints
Content:
Not a fan of
Title:
Slightly Damaged
Score:
3
Name:
miller.m21john g.
Reviewed On:
Baby Board Book
Content:
The first order I made had a defect. They quickly replaced it, which I am very thankful for (as it was a Christmas gift). However, the second one that came had minor scuff and dents. While I decided it was not worth replacing again, I wish their products were a little more protected.
Title:
:(
Score:
1
Name:
The F.
Reviewed On:
Oh What Fun Circles Holiday Card
Content:
Photos and beige background came out super dull & not at all how it looked online. Super disappointing.
Title:
Wanted to love this book but…
Score:
3
Name:
Kelsi L.
Reviewed On:
Photo Scrapbook Album
Content:
The wedding guest scrapbook quality is great but the font size is SO small. It’s hard to read the text. In addition, the text on the cover is off-centered so it looks off to the human eye. We bought the Willow with gold text and I would not recommend as you can barely see the gold because the letters are tiny.
Title:
Board Book
Score:
2
Name:
natleenicole g.
Reviewed On:
Baby Board Book
Content:
Arrived late and pages are already loose
Title:
No help
Score:
1
Name:
Robin H.
Reviewed On:
Album Design Services
Content:
No help
Title:
Dark, dull and grainy
Score:
2
Name:
Alan D.
Reviewed On:
Softcover Photo Book
Content:
We had good soft cover book prints a number of years ago from AU but the most recent prints were awful. Pictures were dark, dull and graining. The colors were lacking. Paper was thinner than before. This will be my last purchase from this company.
Title:
Prints are ok at best and overpriced
Score:
3
Name:
Denise F.
Reviewed On:
Everyday Photo Prints
Content:
Prints were nice, but again as with other products I feel are way overpriced. The product is average at best, nothing special, yet the prices make you think you are getting something better quality?
Title:
Very small upload size limit
Score:
1
Name:
David G.
Content:
Very small upload size limit on pictures. Layout is not customizable.
Title:
Great book quality, poor picture quality
Score:
2
Name:
Sarah W.
Content:
For the amount of money these cost, I wouldn’t recommend. Picture quality was lackluster and quite dull.
Title:
Quality isn’t great
Score:
1
Name:
Doris Y.
Content:
Binding is not crisp and there are slight folds and bends on the top middle of the pages. For the price of these albums i was a bit disappointed. Also, the white “foil” stamping was not foil and was a matte white which was not expected.
Title:
Album 10/10. . . . . box 1/10
Score:
3
Name:
CK
Reviewed On:
Wedding Layflat Photo Album
Content:
I am writing this review to deter anyone from buying the box. DO NOT BUY THE BOX. It is extremely cheap. Both of my boxes fell apart right out of the package and I had to glue them together with wood glue. They are cheaply made and NOT worth $85. . . . . The photobook is 10/10 and worth every single dollar. The box shouldn't even be offered for how cheaply made it is compared to the elite quality of the photo album.
Title:
The photo on this the
Score:
3
Name:
gel z.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The photo on this the superfine paper is not very good quality. It stated that it is good for writing that’s why i chose it. Since i got it for our guest book. But the photos looked very cheap on this paper. I would have picked lustre otherwise.
Title:
Too Small
Score:
1
Name:
halliefallen g.
Reviewed On:
Everyday Photo Book
Content:
This item wasn’t what we were expecting - we thought it would be a little bigger
Title:
What you see is not what you get, Low Quality
Score:
2
Name:
Omar
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
If you like how your photos look already, this might not be for you. I received my copy today, around 40 pages of photos I’ve taken and edited meticulously. The photos came out with really crushed blacks / shadows, most of the details in darker areas were smothered into oblivion. Most gradients, like skies or soft light on walls, exhibit visible color banding that wasn’t there in the original file. If you add text boxes in the book, the letters appear soft as if they’re from a really low resolution camera (like you’re looking at a photo sent to you via SMS on a 2006 Nokia). Some of these limitations come from the paper and printing method, but I imagine some of this is also due to Artifact Uprising’s only accepted image format being JPEG with sRGB color. That means only 8bits, and a the smallest color gamut standard available that wasn’t really designed to make the most of what printer’s can do. Overall, as a serious photographer hoping for a nice coffee table piece, I think the result was low quality and below my expectations.
Title:
Missing page
Score:
1
Name:
xenia Y.
Reviewed On:
Legacy Baby Book
Content:
I received two “8 month” cover pages. I am missing the “4 month” cover page.
Title:
guest book
Score:
3
Name:
mandm e.
Reviewed On:
Wedding Guest Book
Content:
poor quality! pages are separated
Title:
Print quality
Score:
1
Name:
Kim D.
Reviewed On:
Brass & Wood Display Box
Content:
The photos printed were way too dark and as a result, many could not be displayed.
Title:
Mixed feelings.
Score:
2
Name:
isabellaapetti g.
Reviewed On:
Signature Layflat Photo Album
Content:
I have mixed feelings. We ordered three wedding albums. One for me and my husband, and one for each set of parents. The items took forever to arrive so I reached out to customer service and found out they had misprinted pages so they needed to reproduce. They barely arrived in time for Christmas, thanks only to the rush shipping customer service provided. The albums wouldn’t have arrived in time without my intervention- despite ordering 24 days before Christmas. Upon opening the albums, one of them was completely wrong- the incorrect contents of one album had been printed under the correct cover. All three albums in superfine paper had color photos that turned out BEAUTIFULLY. However, all the black and white photos were printed with a greenish tint that was so incorrect. After several exchanged emails, Customer service provided credit to reorder items, but were not convinced the B&w photos were due to an error. In addition, one of the inner white boxes the package arrived in was damaged, and another cover was covered in weird white dusty prints. Photo attached. In the end, the stuff AU got right was AMAZING. However, my experience was a complete comedy of errors. I will be so reticent to order from them again.
Title:
Just Ok
Score:
3
Name:
Jen W.
Reviewed On:
Modern Magazine Holiday Card
Content:
The card is nice. But the paper is grainy therefore your picture is grainy too. Not sure the online card depicts that. Was disappointed.
Title:
2023 Christmas Card Envelopes Were Faulty
Score:
2
Name:
The F.
Reviewed On:
Squiggle Portrait Holiday Card
Content:
A little disappointed this year—the third year of using Artifact Uprising for our Christmas cards, but many of the envelopes we ordered were ripped on the sides. Really disappointing given this was an expensive order and something we look forward to sending to our friends and families…had paid extra for the recipient and return addressed envelopes and were met with faulty envelopes for more than 50% of the order.
Title:
Error in printing
Score:
1
Name:
Jessica L.
Reviewed On:
Sweet Moments Birth Announcement
Content:
We’ve ordered from Artifact Upraising many times and love their products however this one came with two major printing errors. I reached out last week but still haven’t heard anything. Their automatic email doesn’t let you know how long it usually takes to get back to you so you’re left wondering.
Title:
Pretty Frames, Poor Printing Quality
Score:
3
Name:
Meg B.
Content:
The "brass" frames themselves are quite beautiful. Unfortunately, the photos appear to have been printed on regular paper and they are visibly buckling in the frame - they arrived this way. The frames come with a paper back, so I will have to cut it open to switch out the photo for the higher-quality prints we got from our photographer. I am pretty bummed about this since they were so expensive. I wish we had ordered prints from our photographer in the first place and then bought frames from elsewhere to put them in. The wedding album we ordered from Artifact Uprising is really nice, which is why we chose to order frames from them to. If you care about photo quality, I would recommend their photo books, but not their frames!
Title:
Pretty Frames, Poor Printing Quality
Score:
3
Name:
Meg B.
Reviewed On:
Modern Metal Frames
Content:
The "brass" frames themselves are quite beautiful. Unfortunately, the photos appear to have been printed on regular paper and they are visibly buckling in the frame - they arrived this way. The frames come with a paper back, so I will have to cut it open to switch out the photo for the higher-quality prints we got from our photographer. I am pretty bummed about this since they were so expensive. I wish we had ordered prints from our photographer in the first place and then bought frames from elsewhere to put them in. The wedding album we ordered from Artifact Uprising is really nice, which is why we chose to order frames from them to. If you care about photo quality, I would recommend their photo books, but not their frames!
Title:
Photo Book - hardback
Score:
3
Name:
geogal000 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Normally these books are great. First time I ordered a hardback cover and am disappointed in the photo quality. Dull, washed-out colors. Maybe it's the paper stock but not nearly as vibrant as past softcover books. Will not pay the $$ for hardcover.
Title:
Photo album
Score:
3
Name:
alyssagivo g.
Reviewed On:
Memorabilia Pocket
Content:
I ordered a photo album to document my honeymoon. Overall it looked pretty but the quality of the photos was not great. There are spots on a few photos & the photos printed really dark. Some photos you can’t see much.
Title:
Extremely disappointed in quality with high price
Score:
1
Name:
A
Reviewed On:
Tone-On-Tone Frame
Content:
Let me start off by saying the print is beautiful and great quality. My fault for not paying attention and not realizing the sizing I was picking was the frame size and not print. So I was a bit surprised when I got the 5x7 and the print size was a lot smaller than I wanted. That’s fine I can deal with that, but the frame seems so cheap that I’m embarrassed. I’m astounded by how expensive it is for Target quality kind of frame. Color is nice but it just looks and feels so cheap that I hate I spent almost $200 in this order when I could’ve gotten better quality frames at Michael’s for cheaper. I would not recommend this frame to anyone. My first time purchasing frames from here and now I know, buy your prints from AU but save your money on the frame.
Title:
okay
Score:
3
Name:
Danielle S.
Reviewed On:
Handwritten Trio Holiday Card
Content:
The top image was cropped funny and the images were pretty dark. Didn’t look like that on the computer.
Title:
Little Disappointed
Score:
3
Name:
katnoyce25 g.
Reviewed On:
Hardcover Photo Book
Content:
Nice layout but the colors were much more dull than my photos and the paper quality is cheap and feels rough and u comfortable to touch.
Title:
Lack of follow up response when requested
Score:
2
Name:
Janelle A.
Reviewed On:
Pressed Glass Frame
Content:
The frames themselves are quite nice. What I find very frustrating is that I wanted to return the frames (I ordered the wrong sizes) and I never received any responses despite having reached out numerous times.
Title:
Not a good value
Score:
1
Name:
Colleen K.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
One of the frames wouldn’t stand. The other one had poor quality prints. Very expensive - better quality at Walmart.
Title:
Not good
Score:
1
Name:
Betsy R.
Reviewed On:
E-Gift Card
Content:
He never received his gift card.
Title:
Too Expensive
Score:
2
Name:
Shannon H.
Content:
Too Expensive
Title:
Blurry - Better Quality from Shutterfly!
Score:
2
Name:
Helene A.
Reviewed On:
Wedding Layflat Photo Album
Content:
I am very disappointed in the final outcome. It cost close to $300 and several of the large double pages are blurry. My daughter and I do not understand considering they were pictures taken from the photographer, the originals are not blurry, and what we're re really confused about, is why didn't an ICON pop up when we were creating the book t say that the quality would be jeopardized by enlarging. I mean, my goodness, even Snapfish and Shutterfly do that.
Title:
Arrived 3 Weeks Late
Score:
1
Name:
Spencer K.
Reviewed On:
Baby Board Book
Content:
My item arrived three weeks late. Very difficult to get Artifact Uprising to take responsibility for this performance failure- though after 5 rounds of emails, they did. Would think twice about working with AU again,
Title:
Messed up album, zero customer service
Score:
1
Name:
hello a.
Content:
I typically love Artifact, I convinced my clients to invest in them because I do but this last album was inaccurate, missing the embroidered names. I reached out several times and it’s been over 2 weeks and I haven’t heard from anyone
Title:
It’s alright.
Score:
3
Name:
Tiffany T.
Reviewed On:
Baby Board Book
Content:
I’ve had the books for a few weeks now and the cover is definitely starting to fall apart. The corner has lifted and it can’t handle a chew from my 6 month old. I wouldn’t buy a board book from UA again and would try another vendor that uses different paper.
Title:
White lotus book
Score:
3
Name:
duncanmillership@gmail.com d.
Reviewed On:
Softcover Photo Book
Content:
Photos didn’t feel as clear or colorful as usually are
Title:
Photos printed too dark
Score:
3
Name:
Lani S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Some photos printed too dark and did not show up as being that dark on the draft. It’s a shame because it was a gift.
Title:
Wedding Album
Score:
3
Name:
Janice M.
Reviewed On:
Memorabilia Pocket
Content:
The color of the album online was not consistent with the actual product. The album we received was crimson red while the album online was a more maroon hue. I was also disappointed to see scuff marks on the cover of the album when it arrived. The box is nice but does not have a stain on it so it appears unfinished and cheap in comparison to the album inside of it.
Title:
Travel book review
Score:
3
Name:
Elizabeth S.
Reviewed On:
Hardcover Travel Photo Book
Content:
I loved the idea of Artifact Uprising product. However, if you do not edit photos prior to submitting the quality is horrible and not worth the price.
Title:
Im disappointed
Score:
3
Name:
Laurie S.
Content:
I m veer disappointed in some of the pictures. They look grainy and in a lot of them our heads are cut off. I was not given the option of cropping pictures when I ordered them.One picture came out very dark again I was not given the option to lighten it and in the actual picture on my phone it does not look dark.I have to say I am disappointed
Title:
Im disappointed
Score:
3
Name:
Laurie S.
Reviewed On:
Square Photo Prints
Content:
I m veer disappointed in some of the pictures. They look grainy and in a lot of them our heads are cut off. I was not given the option of cropping pictures when I ordered them.One picture came out very dark again I was not given the option to lighten it and in the actual picture on my phone it does not look dark.I have to say I am disappointed
Title:
Engagement photos
Score:
2
Name:
duharkic1993 g.
Reviewed On:
Signature Layflat Photo Album
Content:
I paid a little over $500 for the album, but it feels more like a $40 product. The material seems to be of poor quality. I was expecting some premium leather and paper. Also, the quality of the pictures was not the greatest, a bit blurry actually.
Title:
Not happy.
Score:
1
Name:
Jen P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Print uplift was bad. There were lines down many of the prints.
Title:
Quality was not as good as I had hoped
Score:
3
Name:
Katy F.
Reviewed On:
Color Series Photo Book
Content:
The print resolution quality and feel of the paper didn't feel as luxurious as I was exptecing. I chose Artifact Uprising for this because I saw one of their photo books at a friend's house. I guess this one is the budget option.
Title:
Photo book
Score:
2
Name:
sapna m.
Reviewed On:
Softcover Photo Book
Content:
Quality has really gone down. The book is not like what I have received in the last. Very disappointed.
Title:
Haven’t received my order
Score:
4
Name:
Michelle M.
Content:
Slow to process -paid extra for expedited shipping. It’s been 2 weeks and still hasn’t shipped - very disappointed
Title:
Haven’t received my order
Score:
4
Name:
Michelle M.
Reviewed On:
Everyday Photo Book
Content:
Slow to process -paid extra for expedited shipping. It’s been 2 weeks and still hasn’t shipped - very disappointed
Title:
The photo is very blurry.
Score:
1
Name:
mghowley78 g.
Reviewed On:
Large Format Prints
Content:
The photo is very blurry.
Title:
Printed darker than expected - disappointed
Score:
2
Name:
askoliveowls g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I really wanted to like this book. However, I was very disappointed by the print quality. My wedding photos could be described as "moody" but when I received my photo book, many of the images were so dark, they lost the details within the photos. When I reached out to customer service about this issue, I was told I could hand retouch each photo myself in the book building user interface. to try and make them light enough to print well. Essentially, I was told to guess how light I should make the photos to have them print correctly. This is not the kind of response I would expect from a professional printing service. The quality of the book and cover jacket itself was really nice which only added to my disappointment. I won't be reprinting the book and I wouldn't recommend Artifact Uprising for any dark or moody photo sets.
Title:
Really disappointed
Score:
2
Name:
Ashly J.
Content:
The soft cover color series came out as expected quality wise but I was deeply disappointed in the photo quality of the hardcover books which were significantly more expensive and seemingly lower quality prints. I spent a lot of time and money on these special gifts for Christmas and am pretty bummed about giving these to the recipients.
Title:
Really disappointed
Score:
2
Name:
Ashly J.
Reviewed On:
Hardcover Photo Book
Content:
The soft cover color series came out as expected quality wise but I was deeply disappointed in the photo quality of the hardcover books which were significantly more expensive and seemingly lower quality prints. I spent a lot of time and money on these special gifts for Christmas and am pretty bummed about giving these to the recipients.
Title:
incredibly late even though i paid for rushed shipping
Score:
1
Name:
indiahadleyjohnstone g.
Reviewed On:
Layflat Photo Album
Content:
album came a week late when i had paid for rushed shipping
Title:
Didn’t arrive for Christmas as promised
Score:
1
Name:
Hannah H.
Content:
Beautiful product but disappointing customer service, both before and after this did not arrive in time for Christmas as promised.
Title:
Average
Score:
3
Name:
Tiffany M.
Reviewed On:
Signature Layflat Photo Album
Content:
I was not happy with the photo quality at all unfortunately, because the book itself is beautiful.
Title:
Beautiful design, meh quality
Score:
3
Name:
bsweet88 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I love artifact uprising’s aesthetic and felt the book was easy to assemble, but I was less impressed with the quality of the book itself. Everything felt medium/low resolution unfortunately and slightly over saturated or something. Love having the book and want to make more that look like the quality shown on your website, but not sure I’d make them on here.
Title:
Honestly the quality of our
Score:
1
Name:
samfbianchini g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Honestly the quality of our wedding book for the price was not worth it.
Title:
Not happy with quality
Score:
1
Name:
Kayla B.
Reviewed On:
Baby Board Book
Content:
I thought for 60+ dollars this book would be better qualty. The spine of the book is just paper that is super flimsy. I hope it lasts since it is for my daughter to put faces to names of her family members, but i can see it easily being ripped. Please consider updating the design to be a little more sturdy,
Title:
Do not recommend spending your money here
Score:
2
Name:
livmpoulin g.
Reviewed On:
Layflat Photo Album
Content:
Exterior is very nice and individual pages are thick and not flimsy but image quality is not what I would want for spending over 600$. I use high res photos from our photographer and am so disappointed in the mentality, images appear almost hazy on the edges and details aren’t crisp in the book as they appear in the photos I received. I am so disappointed that this is the keepsake I’ll have of my wedding that I spent so much money on.
Title:
Album website needs some work
Score:
3
Name:
sarah s.
Reviewed On:
Hardcover Photo Book
Content:
I've been purchasing photo albums from them for years, but this year might be my last. The website for uploading and organizing photos isn't great. It seems old and kept locking up, deleting photos, etc so I'd have to log out and log back in to fix it. Unless they fix this issue, I dont know that I see the value as the albums are on the more expensive end.
Title:
Incorrect fonts and sizes
Score:
1
Name:
katie f.
Reviewed On:
Hardcover Photo Book
Content:
The photos are great and good quality, but the fonts where I had written notes or captions are various fonts and not sized appropriately which left some words cut off. In the preview, all is the same font and small enough for all to be visible, so I am very disappointed!
Title:
I was disappointed
Score:
2
Name:
Elizabeth C.
Reviewed On:
Hardcover Photo Book
Content:
The photos came out darker than expected. I may try with a different company and try editing some of the photos. I have ordered the Everyday Photo Books and have been pleased. This time I ordered 8. 25 x 11 and it didn’t come out as good as the others had and I had expected. This was a gift for my B-I-L to remember my sister who passed. Bummed.
Title:
Printed dark and muddy.
Score:
1
Name:
Ashley H.
Reviewed On:
Hardcover Travel Photo Book
Content:
I planned to give my book as a Christmas present. Everything looked great in the proof, but once it arrived the printing was so dark and dingy that it was hardly legible. All the bright landscapes and sunny photos were murky and dull. I was extremely disappointed and could not give the book. I ended up over-correcting and over-brightening the photos and reprinting. It looked horrible in the proofs, but printed alright. Not amazing, but passable at least. I had to spend twice the money and twice the shipping in order to have a gift to give. It ended up costing far more than I had anticipated. I was disappointed. Plus it took so much time to over correct a hundred photos. Another review referenced this problem, and I wish I had taken that review more seriously during my first printing.
Title:
Disappointed with development of photos
Score:
3
Name:
Jo-Anne S.
Reviewed On:
Everyday Photo Prints
Content:
Out of 10 prints, 3 of them had heads cut off.
Title:
Empty frames sent. Never resolved the issue
Score:
1
Name:
Erica M.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
Sent empty frames twice. Were supposed to be Christmas gifts but had to just get a refund. Really hard to get a hold of anyone. Never fixed the issue. So disappointing and will not be returning sadly (the products are beautiful).
Title:
Ripped page
Score:
1
Name:
maddy g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I was given a book that had ripped page and cover and never received a response to my complaint I sent in to get this replaced. Very disappointed in the customer service and my ordering experience.
Title:
Meh
Score:
3
Name:
Hannah F.
Reviewed On:
Large Format Prints
Content:
One of our prints looks fine and the other came out more pixelated than I would like but my husband isn’t bothered. I feel like there’s a lot of hype around this brand for not really any reason.
Title:
End product is wonderful....Design program for photobook is truly horrendous
Score:
2
Name:
Wincha G.
Content:
To be fair, the end product (flat-page photo book) is beautiful. But the Artifact Uprising website to design the album is truly archaic and atrocious to work with. I have purchased other photo products from this company and all items are truly lovely... but I would never purchase a photo album from this company again simply because of the headaches and frustration in designing a photobook. There is no "undo last move" button. There is no way to see more than a fraction of the photos at any one time in the gallery from which to choose your photos, and there is no way to change photobook products (i.e., choose a different photobook type) without having to start your design from scratch. Until their design program is easier to use, they have lost a photobook customer.
Title:
First purchase of layflat wedding album
Score:
1
Name:
sinath.grossman g.
Reviewed On:
Signature Layflat Photo Album
Content:
Reached out to support for the blurry photos but no reply, over a month now.
Title:
Great idea, but not built for toddlers
Score:
3
Name:
Erin F.
Reviewed On:
Baby Board Book
Content:
The book is adorable, easy to make, and my toddler son loved it. Unfortunately the spine of the book is unusually thin and it ripped apart within a couple of days in toddler hands.
Title:
It’s okay
Score:
3
Name:
Taylorann S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Album shipped very quickly. Not 100% in love with the quality. Maybe I should have gotten a different cover. The package also came damaged and my album was exposed. I’m sure it’s a shipping issue - maybe an added layer around the albums would be better? Not sure if I’ll order here again, if I’m being honest!
Title:
Not great for Dark and
Score:
3
Name:
Shannon D.
Content:
Not great for Dark and Moody
Title:
Not great for Dark and
Score:
3
Name:
Shannon D.
Reviewed On:
Everyday Photo Prints
Content:
Not great for Dark and Moody
Title:
It was alright
Score:
2
Name:
helloryanterry g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I ordered a memorial book for my dog and it’s alright. It will be nice on the shelf for us to look at and remember her. Some of the photos were screenshots from instagram, so the quality may not have been all there. That’s fine, I expected that with screenshots. The higher quality photos we used, however, aren’t the kind of quality I expected for a $80ish book. It’s not bad, it’s just… alright.
Title:
The photos were not as
Score:
3
Name:
Sadhvi M.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
The photos were not as clear as viewed on the card online. I understand they are matte but they were a little blurry
Title:
Wedding book disappointment
Score:
3
Name:
Gardley L.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The photo book was ok, the picture quality leaves a lot to be desired and the layout doesn’t look right.
Title:
embarrassing
Score:
1
Name:
Noemi H.
Reviewed On:
Abstract Hi Greeting Card
Content:
So grainy I couldn't send cards out. I take high quality photography-I'm a pro. The quality of these cards are worse than a Xerox home printer.
Title:
Not packaged well, arrived damaged
Score:
4
Name:
Caitlin J.
Reviewed On:
Modern Wall Calendar
Content:
Nice, clever calendar, but it wasn’t packaged well enough and arrived with a damaged corner, which was very disappointing. There wasn’t enough time to send it back for a replacement before Fathers Day so I gave it to my husband anyway.
Title:
Not my favorite design
Score:
3
Name:
Molly M.
Reviewed On:
Taped Collage Holiday Card
Content:
Service is great but the card design didn’t turn out as expected. Images are hard to see.
Title:
You obviously for me
Score:
5
Name:
Claudia K.
Reviewed On:
Large Format Prints
Content:
I wrote you and said prints were missing and one was bent … I received the Missing Print , but never got a replacement for the bent one … that was weeks ago , Claudia Rogosch … 757 320 8854 Rogo788@aol.com
Title:
Border defective
Score:
2
Name:
Paula M.
Reviewed On:
Everyday Photo Prints
Content:
The border on all the pictures were defective some wider than others. It doesn’t look good .
Title:
Disappointed
Score:
1
Name:
Jessie M.
Reviewed On:
Calendar Refill Pack
Content:
The stand arrived broken, the calendars were crammed into a bag that was obviously too small and was partially torn open upon delivery. Trying to get this fixed has not been easy either.
Title:
Font wayyyyyy too small
Score:
3
Name:
tiffchilds g.
Content:
The card itself is beautiful. Lovely quality. However, the font I chose and the proof were very different than what I received. Most folks receiving my card will need a decent magnifying glass to read any of it. That is not at all how it appeared online let me emphasize.
Title:
Ultra Thick, Ultra Confusing
Score:
2
Name:
MJ B.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I am a loyal AU fan, I still order my prints and a lot of gifts from AU but this product confuses me. It's thick but not thick enough that it doesn't warp with the slightest bit of temperature change in the air, I was displaying on the AU wooden ledge and within hours it was buckling and curling on the edges. Trying to figure something out but confused on how you're meant to display this if it's not going to stay flat? If I wanted it framed I'd have just ordered a regular print. I hate to leave a negative review but this was disappointing.
Title:
Photo quality poor
Score:
2
Name:
Tim N.
Reviewed On:
Gallery Frames
Content:
Photo quality was not as expected; colors were too dark, and print was not on photo paper.
Title:
Cute book but binding is weak...
Score:
4
Name:
Carol W.
Reviewed On:
Baby Board Book
Content:
The book has an appealing appearance, and baby and family love it. I am disappointed that the binding is already breaking down. The is the second time I have constructed a board book for a grandchild. The first book is still doing great. I am not sure why this one isn’t as sturdy.
Title:
Don’t like
Score:
5
Name:
Tabatha C.
Reviewed On:
Custom Photo Calendar
Content:
The pictures were not positioned correctly and the person I gifted it to didn’t even take it out
Title:
Cheap frame
Score:
2
Name:
Jana B.
Reviewed On:
Tone-On-Tone Frame
Content:
Wood was chipped and picture was slightly crooked
Title:
First and Last Time I Order
Score:
1
Name:
Kailyn
Reviewed On:
Brass Easel & Calendar
Content:
This was my first (and last) time ordering from artifact uprising. I am so disappointed in the quality. I used professionally taken photos for the calendar and they are all fuzzy. I’m embarrassed to give this as a Christmas gift.
Title:
Christmas Cards
Score:
2
Name:
Cappelletto F.
Content:
This is our second year using Artifact and sadly will be our last year ordering Christmas cards. The images are always too blurry (even though they are high res from a photographer) and the return address envelopes weren’t straight. Our address was printed crooked on most of the envelopes. There are so many other companies that print cards. The holidays seals were cute, but pricey and overall just underwhelmed with the quality of the total package (card + envelopes with return address + holiday stickers).
Title:
Uneven Borders
Score:
2
Name:
Hannah H.
Reviewed On:
4-Image Square Holiday Card
Content:
This is my second year ordering holiday cards, and after issues both years, it will be my last. Last year I ordered 20 cards and only received 19. This year the cards were trimmed unevenly, so the border around the photos is very uneven and off center. Disappointing quality.
Title:
Not worth the hefty price tag
Score:
1
Name:
Sarah
Reviewed On:
Wedding Guest Book
Content:
I was genuinely so excited to get my guestbook in the mail. I had spent hours pouring over and designing it to be perfect and had justified the very high price tag by saying this would be something I'd have for the rest of my life. I got the 10x10 in oatmeal. Well, I have received my book, and I'm very unhappy with the quality. First off, I got the color oatmeal, and you can hardly see the gold embossed writing on the cover. In addition, there is no flexibility with size or font for the writing. The writing on the spine is completely off centered, the edge of my book is crumpled in, and on top of all of that my pictures are blurry! I uploaded the pictures straight from my photographers high resolution gallery, so not sure why the quality would be compromised. If I could go back, I would skip this pricey option as I feel you could get the same quality from an mpicx or other option for a much more reasonable price tag,
Title:
Black and whites do not have good range from black to white
Score:
2
Name:
Ron V.
Reviewed On:
Folded Photo Cards – 5x7
Content:
I do black and white and use photoshop to make sure the range of shades are from black to white. I recently ordered 10 photo cards and all are basically gray with a very narrow range of shades. This was very disappointing. They do not represent my true images. What more can I say?
Title:
Do NOT purchase
Score:
1
Name:
McCluskey H.
Content:
I purchased this save the date card and it was delivered incorrectly (missing the foil portion that should say “save our date”) and so I immediately requested to be sent a new order. I received that one and it was again misprinted, missing the same exact lettering. Needless to say I requested a full refund and ordered our save the dates from a completely different website. It is mind boggling to me why this happened twice in a row.
Title:
Very disappointing
Score:
1
Name:
tania.gertsiger g.
Reviewed On:
Custom Photo Calendar
Content:
Received the order without the months / days printed, reached out to report and get a replacement and the received the exact same thing, with the same issue for the second time. Then was told they cannot fix it in time for Father’s Day, which is what I ordered this gift for.
Title:
Quality not great
Score:
2
Name:
Nicole N.
Reviewed On:
Wedding Guest Book
Content:
I don’t love these albums the photo quality when printed is not very clear. Also the covers look messy because the wording is bleeding. Very expensive for what you get, I will be trying another company next time.
Title:
Wrong picture got uploaded
Score:
1
Name:
Erica B.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
I couldn't zoom in on the picture, so the wrong one was submitted.
Title:
Very disappointed by AU's quality control on these holiday products
Score:
2
Name:
Christine M.
Reviewed On:
Minimal Hand-Lettered Holiday Card
Content:
Perhaps they are unable to handle the holiday volume, but I am very diasppointed by how AU handled my order. At first, the order was more delayed that expected and could not be tracked reliably. They tried to make it right by shipping a new order with expedited shipping. When the order eventually arrived, this time I realized the card was not printed properly. The photo was shifted and did not fit the card. This all happened near the holidays and I ended up just sending the card out, but I will NOT order again from AU again for holidays or for orders like this that need to be on time.
Title:
Some photos blurry
Score:
4
Name:
Megan S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Some photos turned out blurry and I am not sure the reason, but many of the photos look quite good. There are just some photos that looked clear and perfect in the preview pages I received via email, and then in the book I received, some of the photos are blurry and this was not caught in quality control when it was sent to me.
Title:
Quality wasn’t as good as we hoped for the price
Score:
3
Name:
Meghan G.
Reviewed On:
Wedding Layflat Photo Album
Content:
For the high price tag, we were honestly a little disappointed. Overall the cover and quality of the materials was very nice, but the gold text on the cover was smudged and a little sloppy, and the photos came out a bit blurry and grainy despite using the high resolution photo files directly from our photographer (which printed out perfectly clear as photos to frame so I’m not sure why). This was the second album we have purchased from Artifact Uprising and compared to the first one we bought, this one seemed a bit lower in quality overall. Overall it gets the job done but after spending over $400 on a wedding album, we would have expected clear photos.
Title:
Cards nice but addressing didn’t work
Score:
4
Name:
Laura C.
Content:
Cards were high quality with accurate photo. Unfortunately the addressing software didn’t work. Tried several times.
Title:
Cards nice but addressing didn’t work
Score:
4
Name:
Laura C.
Reviewed On:
Design Your Own Flat Cards
Content:
Cards were high quality with accurate photo. Unfortunately the addressing software didn’t work. Tried several times.
Title:
Not worth the price but it’s ok
Score:
2
Name:
aninharepilica g.
Reviewed On:
Custom Photo Calendar
Content:
To be honest, I thought it was "okay," I didn't think it was worth the price, and I also didn't pay attention to the size. For the price, I thought it would be bigger, but it ended up being smaller than an A4 sheet of paper.
Title:
Print was OK quality
Score:
3
Name:
Rebecca A.
Reviewed On:
Color Series Photo Book
Content:
The cover was beautiful, but the actual printing of the images was grainy overall and not well balanced on some photos.
Title:
It’s not a photo
Score:
1
Name:
Ingeborg S.
Reviewed On:
Large Format Prints
Content:
It’s not a photo, it’s a print and very dull
Title:
Sizing is incorrect
Score:
1
Name:
MAKENZIE W.
Reviewed On:
Everyday Photo Prints
Content:
All of the prints are too large for the frames by about 1/8" to as much as 1/4". This is regardless of the print size or size/type of the frame.
Title:
Quality print but frame is lacking
Score:
3
Name:
The C.
Content:
The print and mat look great! However, the frame itself (which is the most expensive part) is warped. It doesn’t lay evenly on the wall. This is the second framed print I’ve ordered and I haven’t been very impressed with the frames. I will most likely order prints only going forward and have them framed locally.
Title:
Quality print but frame is lacking
Score:
3
Name:
The C.
Reviewed On:
Gallery Frames
Content:
The print and mat look great! However, the frame itself (which is the most expensive part) is warped. It doesn’t lay evenly on the wall. This is the second framed print I’ve ordered and I haven’t been very impressed with the frames. I will most likely order prints only going forward and have them framed locally.
Title:
Disappointed
Score:
2
Name:
lb92118 g.
Reviewed On:
Hand-Drawn Stars Card
Content:
Our cards were fine but half of the envelopes had our return address printed upside down. I emailed the company and never received replacements. Disappointed in the customer service.
Title:
Beautiful photo book but the walnut box arrived damaged twice
Score:
4
Name:
Amy S.
Content:
The photo album was perfect but the walnut box came damaged twice. They did replace the box when it arrived damaged the first time, however when they recent out the box it came damaged again. Luckily they refunded me for the box but it is unfortunate I was not able to get the box with my order. They just need to improve how they ship it it comes with one, small, thin bubble wrap around it. I would not recommend buying the box unless they improve how they ship it.
Title:
Beautiful cover but the photos pixelated/look low quality ‘stretched’ in some pages sadly.
Score:
3
Name:
Amy T.
Reviewed On:
Wedding Layflat Photo Album
Content:
Clearly a lovely product when done right but the wedding album pages are really mixed quality print. The images uploaded were all high resolution, and we received no alert or warning when creating it that this wasn’t the case, yet on the pages where it’s a large print/spread over two pages, the faces are blurred and look poor. Such a shame. This didn’t happen on the smaller albums we bought at the same time.
Title:
It was okay!
Score:
3
Name:
angiechann y.
Reviewed On:
Hardcover Photo Book
Content:
The designing process was very fun and leaves you to lots of customization. There were some parts of the software that could be definitely improved such as being able to move pictures easily when you change your mind on placement. Overall, I was very pleased how it turned out. The biggest downside was not being able to understand how the quality of my images will look. Once printed, the pictures' tint and clarity were not great. I was pretty disappointed in seeing that.
Title:
Pages falling out
Score:
3
Name:
clancyveronicas g.
Content:
I am not very pleased with the quality of the items I received for the price that I paid. I had placed two separate orders. One order was the wedding lay flat album with the box as well as a standard layflat album. The second order was only the standard layflat album. In both orders they had pages falling out and not were not attached to the binding. In the first order the extra box that I paid for was not fully attached and was very cheaply made. Overall I am happy with the photo quality and the book itself but was sad to see the falling pages and storage box especially for the amount I had spent. I am happy to have my photos documented though and the process of putting the alumna together was very nice.
Title:
I was disappointed in the
Score:
3
Name:
Penelope H.
Content:
I was disappointed in the quality of the card stock paper. I have ordered this product in the past and the paper was thicker. Will probably not order again.
Title:
Too small
Score:
3
Name:
whitneywiz@gmail.com w.
Reviewed On:
Everyday Photo Prints
Content:
Too small
Title:
meh okay - the image
Score:
2
Name:
quinolko g.
Reviewed On:
Album Design Services
Content:
meh okay - the image size has a max and it hard to know what images are used/not used - not a great process
Title:
Quality Issues
Score:
3
Name:
Lindsey P.
Reviewed On:
Hardcover Travel Photo Book
Content:
As a real estate agent, making these books for my clients with their home photos has become one of my favorite gifts. They’re always gorgeous. For whatever reason, my latest one isn’t as high of quality. The gold text on the front isn’t super clear…and kind of muddled together. And the binding doesn’t feel very strong.
Title:
Dirty pages
Score:
4
Name:
kami j.
Reviewed On:
Layflat Photo Album
Content:
When looking at the pages while the book is closed, they are dirty and can’t be cleaned.
Title:
I still have not received it over a month later.
Score:
1
Name:
Amanda L.
Content:
I still have not received my desktop calendar that I made my for my father. I’ve had no updates on shipping in over a month. I missed my opportunity to give it to him over the holiday and it has still not arrived.
Title:
Honestly does not sit very
Score:
1
Name:
eliza b.
Reviewed On:
Wedding Layflat Photo Album
Content:
Honestly does not sit very nicely. The binding does not look smooth or well made. Would not recommend for a book this expensive.
Title:
I’m disappointed.
Score:
1
Name:
jadavogt g.
Reviewed On:
Tone-On-Tone Frame
Content:
The quality of the frame is not great—when I opened the package the frame has some of the paint is wore off and doesn’t look $65 worth. I would like to return it.
Title:
Printing cut words off
Score:
1
Name:
Courtney M.
Reviewed On:
Baby Board Book
Content:
Printing cut words off so looks unprofessional
Title:
So So
Score:
3
Name:
Marsha M.
Reviewed On:
Modern Metal Frames
Content:
ok. Dust particles in between glass and photo.
Title:
It was ok
Score:
3
Name:
Nathalie F.
Reviewed On:
Bold Merry Card
Content:
The red foil detail could’ve been more vibrant. It looked quite a bit faded to be honest. Alike it had rubbed off some.
Title:
Fell apart in 1 day
Score:
1
Name:
tolujay93 g.
Reviewed On:
Baby Board Book
Content:
Loved the book when it arrived, it was very cute. But I read it to my 12 month old and he drooled on it a little and I kid you not the next day the entire book had started peeling and falling apart. I was so excited for this book and paid for it instead of just getting my son a cheap photo album. It's a board book for babies and should be able to withstand more than 1 day of drool. None of his other board books have fallen apart like this. I'm actually very disappointed, I always get AU ads marketed to me and was thinking of getting a wedding album as well.
Title:
Beautiful Printing but Frame Came Broken
Score:
2
Name:
Hannah M.
Content:
The quality of the photos are great but the wooden stand came completely broken down the back as there was no padding or wrapping in the paper envelope it shipped in.
Title:
Incomplete
Score:
3
Name:
Cynthia G.
Reviewed On:
Modern Magazine Holiday Card
Content:
The cards turned out great. They skipped 5 of the pre addressed envelopes I had sent on the spreadsheet and no blank envelopes. I had to figure out who I would eliminate. When I reached out to customer service, they just said we are sorry.
Title:
Not best photo quality
Score:
2
Name:
hworland g.
Reviewed On:
Brass & Wood Display Box
Content:
Quality of the photos isn't great. I think because they’re printed on a cardboard type material and not photo paper. My CVS photos look better. Some of them look blurry and dark. Bright photos came out the best. Great customer service though. My original frame came stained and they replaced it with another set of picture without hesitation. The quality of the pictures came out the same but it’s such a nice gift that I kept it.
Title:
Photos printed very dark and orange/red
Score:
2
Name:
kevinandjennaowens g.
Reviewed On:
Hardcover Photo Book
Content:
After buying the flat lay book for myself to house my wedding photos, I figured I would get a photo book version for my daughter parents and in-laws. Unfortunately, even though I used the same photos, they turned out much darker and very saturated.
Title:
This is my fourth photo book from Artifact Uprising, but this time, I am disappointed.
Score:
2
Name:
Chae. C.
Reviewed On:
Color Series Photo Book
Content:
This is the fourth photo book I’ve ordered from Artifact Uprising. As part of reflecting on the past year, I created a 50-page photo book. However, I am very disappointed with the print quality. There are black and gray spots scattered throughout (my son and I suddenly have spots on our faces that don’t exist in real life). Additionally, it seems like the pages were stacked before the ink had fully dried, or perhaps the ink from the printer transferred between pages. As a result, ink from one page has been imprinted onto the next, leaving a blank white section on one side and the same pattern of smudges printed on the other. Also, some photos have unexplained white vertical lines printed on them. While I could have created a photo book at a lower cost elsewhere, I chose your service because I wanted a high-quality album to preserve my memories. Receiving a product like this has not been very pleasant. Since my wedding album, I’ve made it a tradition to create a photo book from Artifact Uprising every year. I put considerable time and effort into creating this photo book, and I hope you will pay closer attention to quality in future productions.
Title:
The pages are there thin
Score:
1
Name:
Colin W.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The pages are there thin and colors are off. Considering the price, do not feel it’s worth the $$$
Title:
The printed quality was pretty
Score:
2
Name:
Caitlin D.
Content:
The printed quality was pretty poor and the photo was grainy. Normally a site will alert me if there is an issue with the photo- this is what I am assuming was wring.
Title:
Beautiful prints, subpar cover wrap
Score:
3
Name:
gracer978 g.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the photographs was great, but I was unimpressed with the cover, it was not cut to the edge of the photo and there is a white line that runs along the top. It also does not appear to fit the book well.
Title:
Still have not received
Score:
1
Name:
kirwinreese g.
Reviewed On:
Baby Board Book
Content:
After reaching out repeatedly to customer service and being reassured that it complied with all the holiday deadlines, the Christmas gift for my book obsessed 1 year old has still not arrived. Customer service continued to guarantee again and again it would be here on or before Christmas and we are still waiting. The second I placed the order it went from expected delivery the 24th to January. The team CONTINUED to reassure me that’s incorrect and will be here on time. Was not. Been completely lied to this entire time and it was very clear the customer service team was not actually connected to anyone in production and continued to just email back that it complies with the guaranteed deadlines. No explanation, no nothing.
Title:
Terrible quality control; avoid
Score:
1
Name:
Sarah
Content:
I've now received two photo books with misaligned/crooked printing. They sent a replacement but it had exactly the same issues as the original. They are now asking that I send back both books (which cannot be resold and will be thrown out) before they will provide a refund. Incredible waste of energy and money.
Title:
Very disappointed
Score:
1
Name:
dianakarenfl g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Very disappointed, the photos very very dark . For sure not using your services again.
Title:
Hardcover Wedding Photo book
Score:
4
Name:
Abigail R.
Content:
Definitely a beautiful book, but not worth the price. The photos mostly printed darker than the originals and the book cover is flimsy and very easily falls off and gets bent.
Title:
Hardcover Wedding Photo book
Score:
4
Name:
Abigail R.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Definitely a beautiful book, but not worth the price. The photos mostly printed darker than the originals and the book cover is flimsy and very easily falls off and gets bent.
Title:
Damaged product
Score:
1
Name:
Martin G.
Reviewed On:
Layflat Photo Album
Content:
The product we received was bowed and does not lay flat when closed. We submitted an issue with order and have no heard back yet.
Title:
Warped Cover
Score:
1
Name:
Katie P.
Reviewed On:
Baby Board Book
Content:
I was so excited to receive this book for my son’s first birthday but when it arrived the cover was completely warped. I wrote to Artifact Uprising to ask that they send a reprinted version and have yet to hear back. I’m disappointed given that I spent $65 on this project.
Title:
Not the quality we've come to expect
Score:
3
Name:
Alycia O.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
I had my wedding books printed via Artifact Uprising, and overall, love the quality, style, and fair price point for their products. For that reason, I was even more disappointed at the how the quality of the images on our New Years card did not match up to what I saw on my computer screen draft (we used high res photos). In addition, several of our cards had in (or something else?) streaks that made the cards look messy. Will not use Artifact Uprising again for holiday cards.
Title:
Color medium format film print not great
Score:
1
Name:
ginatalley g.
Reviewed On:
Giclée Art Prints
Content:
Colors became pixelated in place not visible otherwise. Wouldn’t buy again
Title:
Just ok
Score:
3
Name:
Jen D.
Reviewed On:
Tone-On-Tone Frame
Content:
The frame felt a little cheap looking to me for the price.
Title:
The quality wasn’t what I
Score:
1
Name:
Annie L.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The quality wasn’t what I expected honestly.
Title:
Missing title. Not the best
Score:
2
Name:
Marina S.
Reviewed On:
Softcover Photo Book
Content:
Missing title. Not the best quality
Title:
Overpriced
Score:
1
Name:
Jessica
Reviewed On:
Modern Wall Calendar
Content:
I love, love the style on Artifact Uprising. But it's ridiculous in this day and age that they charge $16 to ship a calendar. Had I known that I wouldn't have even bothered creating one.
Title:
Picture quality was okay but
Score:
2
Name:
Elizabeth B.
Reviewed On:
Layflat Photo Album
Content:
Picture quality was okay but not great and one photo had a noticeable black mark.
Title:
PRINTS DARK
Score:
1
Name:
Bailey S.
Reviewed On:
Baby Board Book
Content:
This book printed horribly. The pictures are so dark. I filed a complaint with customer service and they said you have to “Adjust screen brightness: Lower your screen to about 50-75% and use our editing tool to brighten images as needed” This should be a disclaimer before you order not something customer service tells you after.
Title:
I responded to complaint
Score:
1
Name:
michael.insel g.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
I submitted a complaint about this order with an associated picture of the problem and have not received a response. The prints set the contrast so high that the images were nearly imperceptible and were at such a low pixelatation which made it worse. I am still waiting on a response. We were unable to use the delivered cards and do not intend to use your company again. Thank you
Title:
Broken Binding and Low Print Quality
Score:
2
Name:
Victoria K.
Reviewed On:
Hardcover Photo Book
Content:
I don't usually write reviews, but I was so disappointed by the product after the lovely website interface that I wanted to leave one here. My husband and I ordered a hardcover photo book of our wedding album as a Christmas gift for my family. Unfortunately, when it arrived, though the paper/cover quality was great, the binding was broken (cracked open with pages starting to come out) in two places. The first and last few pages were also stuck together, where there was too much glue, and couldn't open fully. There was also a big red smudge on the blank space under a black and white photo midway through. I emailed customer service right away and they kindly sent a replacement copy, as well as a $25 gift card towards a future order. I was really happy until I got the second book, which had the exact same binding issues, and was also printed about 25% lighter than the first version, which made the image quality look much lower! It's disappointing that at this price point, there is so little quality control. I emailed my concerns about the second book and was simply thanked for my feedback. It would have been nice to be offered some kind of refund or the money I spent credited to one of the higher-end photo books. If I were to do it again, I'd have included fewer photos and opted for one of the more expensive lay-flat albums, in the hopes that this would at least avoid the broken/stuck binding issues.
Title:
Nice but damaged on arrival
Score:
3
Name:
Maureen D.
Content:
Book doesn’t lay flat, was either damaged in shopping or defective. Not great considering the cost
Title:
Cheap looking
Score:
3
Name:
Morgan R.
Content:
For the cost I really thought this book would look nicer with glossy pages or something. Looks cheap and the colors don't show up a well.
Title:
Cheap looking
Score:
3
Name:
Morgan R.
Reviewed On:
Instagram Friendly Books
Content:
For the cost I really thought this book would look nicer with glossy pages or something. Looks cheap and the colors don't show up a well.
Title:
Disappointed with the quality of
Score:
2
Name:
Kylie J.
Reviewed On:
Hardcover Photo Book
Content:
Disappointed with the quality of the book and how it looked. Easy to use website and process.
Title:
Or package has been enroute for two weeks. It took one week to go from NE to MS and has been sitting in MS for a week. Still do not have book.
Score:
1
Name:
Cris P.
Reviewed On:
Baby Board Book
Content:
Have NOT seen it! No way to contact company to check on order.
Title:
Quality has dropped off
Score:
3
Name:
Liana B.
Reviewed On:
Hardcover Photo Book
Content:
Long time user, but the site has become so glitchy and the print paper quality has gone down.
Title:
The product cover fell apart
Score:
1
Name:
M C.
Reviewed On:
Baby Board Book
Content:
The product cover fell apart upon opening the item
Title:
Not as expected
Score:
1
Name:
Alexa P.
Reviewed On:
Large Format Prints
Content:
The white framing is included in the size so the photo does not fit the frame. It was difficult to know whether the white edge was included or not in the photo size. The photo type of the photo was also unclear. It was not photo paper but rather a thick paper print.
Title:
Very low quality
Score:
1
Name:
Nikki T.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I used the same photos and layout in a Shutterfly book and got 3x the quality for half the price. All of the photos look like they have been muted to green/gray ( bright orange and purple themed wedding photos) and the edges of the paper are rough/would give a paper cut.
Title:
Splinters
Score:
3
Name:
Jacqueline N.
Reviewed On:
Brass & Wood Display Box
Content:
Not as well made as I thought it would be . There were splinters and wood flakes in the section to store the extra prints/ photos in the back.
Title:
Not a quality product and not exactly customizable if you select a designer.
Score:
2
Name:
Ashley H.
Reviewed On:
Wedding Layflat Photo Album
Content:
The look of the album cover is 10/10 BUT the quality of the photos did not meet my expectations. For having high quality professional photos done, I wish I would have used another company that printed higher quality images. I never even write reviews but my experience with Artifact Uprising was very disappointing to say the least. I also had many issues with using the designer because it involved so much work. In draft #1 the photos were in such a random order that must have been autocomplete. I provided feedback on each page with each draft (3x)! By the end of going back and forth I was very happy with the placement of the photos but I was hoping to get to this final spot without my intervention because I really didn’t have the time to spend on designing the album. All in all- if you choose a smaller book and design your album yourself, I think AR would be great. But for the largest album, the photos are disappointing! Don’t waste your money here.
Title:
Frustrated !
Score:
1
Name:
Allyson H.
Reviewed On:
Baby Board Book
Content:
So I sent pictures of the first baby board book showing the alphabet in wrong order, words cut off on the bottom and pictures cut off as well. They reprinted and the wording is better but the alphabet is still incorrect and some pictures cut off. I have always been impressed with this company but disappointed this time X2!
Title:
Decent Book
Score:
3
Name:
libby m.
Reviewed On:
Everyday Photo Book
Content:
I purchase a lot of different types of albums from different places, but wanted something that felt nicer for my newborn photos. This came highly recommended, but for what I spent I’m not impressed. I do like the look and feel of the cover, but the pages feel like they could snap out of the book at any moment. Adding that although I read the guidelines and adjusted my pictures brightness, they still printed very dark. Some pictures can only be brightened a small amount before the image looks distorted. Overall, the book is still very nice, but it’s still just okay when I’ve gotten a $17 book from Walgreens with awesome picture clarity, but a less impressive cover.
Title:
Great concept. Quality lacking
Score:
3
Name:
caitlinlee11.11 g.
Reviewed On:
Baby Board Book
Content:
The book concept is adorable but the quality of printing wasn’t great. There were black/grey ink smudges on the photos/pages. For a $50 book, that’s poor quality.
Title:
Quality lower than I expected
Score:
2
Name:
kennethltepper g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The cover is thin and starting towarp after just 2 weeks. The pictures are a little grainy. For the price I expected better quality. However, my daughter put together a book which was better quality. Must of been the choice of book I selected with picture right on the front of book vs a book cover with picture, but not obvious on website.
Title:
Paper quality below what I expected
Score:
3
Name:
lilian.alvess g.
Reviewed On:
Hardcover Photo Book
Content:
The album came out nice, but the paper quality was not great. I expected more for the price.
Title:
Super cute but ripped immediately
Score:
1
Name:
ria.bean.hunt g.
Reviewed On:
Baby Board Book
Content:
I'm so disappointed. The quality of this is just not reasonable especially for the price.
Title:
Another defective album
Score:
1
Name:
The F.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
This is the second time I have a complaint from a client that received albums from the company. It is very upsetting as it is a direct reflection upon my business. The pages are falling out as if there is no glue! There are no issues with her cover, but every single page is loose and falling out. Once again.
Title:
Underwhelming
Score:
3
Name:
florencelaitinen g.
Reviewed On:
Color Series Photo Book
Content:
It’s fine. The design process was pretty easy which was nice. But apparently there’s a glitch because one of my pages printed a photo on top of another that wasn’t planned.
Title:
Poor color rendering
Score:
3
Name:
Pedro H.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Happy with the book for the most part, but many of the images were too dark or too orange.
Title:
mediocre
Score:
3
Name:
Remi M.
Reviewed On:
Brass & Wood Display Box
Content:
I'm frustrated with the quality. The concept is cool and I love that feature, but the brass is not square with the frame. I think my expectations for the brand were too high? The books and printed photos I've ordered in the past have been excellent; unfortunately, the photo box did not hit the mark. I ordered the 4x6 and the 5x5. The 5x5 was minor enough that I let it go, but the 4x6 was off significantly. When I emailed, they did send a new photo box out. However, the replacement also had issues. Maybe the problem is specific to the 4x6?
Title:
The images printed blury and
Score:
1
Name:
Rachel H.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
The images printed blury and the pages were very this and see-through . Not satisfied with this book
Title:
Technical Support Couldnt Resolve My Issue
Score:
3
Name:
karamokoandrews g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I had selected the 40 page book but only used 24 pages and couldnt eliminate the extra pages. Followed all the directions from tech support. Im really disappointed and doubt i will use or recommend this company. The overall quality of the book was satisfactory though.
Title:
Bad Imaging Software
Score:
3
Name:
Brandon J.
Reviewed On:
Hardcover Photo Book
Content:
The prints are the absolute best because of the quality of the paper and color rendering. However, the new imaging software for uploading is not functioning correctly and was a huge pain. I ended up going with Walgreen instead, which I hate because there quality of prints is horrible
Title:
Product Quality Awful, Customer Service Good
Score:
2
Name:
Bailey A.
Reviewed On:
Hardcover Photo Book
Content:
I spent hours curating hardcover wedding photo books. Upon receipt the photos were discolored and grainy. I know the photo quality was not the issue. These are high res images from a professional photographer that I have had no problems printing at CVS. I reached out to customer service, and they admitted their printing process causes these issues. After some back and forth, I finally received a full refund. I will never order from here again due to cost and quality.
Title:
Prints were too dark
Score:
1
Name:
Cassandra F.
Content:
I've loved Artifact Uprising products in the past and was excited to use these prints for a baby book. The actual paper and thickness of the pictures are great, but the pictures printed out a lot darker than how it appeared on the AU editor. Disappointed that I could have gotten clearer and crisper pictures for a lot cheaper elsewhere.
Title:
Pretty dissapointing
Score:
2
Name:
Isabella Z.
Reviewed On:
Hardcover Photo Book
Content:
The picture pages were super matte and grainy, even though most of the pictures were great quality. Even some being professional. The pages were consistently lackluster. I wouldn’t recommend this product or even company.
Title:
Disappointed
Score:
1
Name:
Nicole A.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I was disappointed in the quality of the photos for my parents considering the price. They looked dark and grainy even though I uploaded the highest quality photos. Will be ordering a photobook of my wedding elsewhere
Title:
Waste of time
Score:
2
Name:
Philip M.
Reviewed On:
Folded Photo Cards – 5x7
Content:
Good product, but very slow service. Slowest of any I deal with.
Title:
Nice book but completely warped when it arriced
Score:
1
Name:
Alice S.
Reviewed On:
Everyday Photo Book
Content:
The book completely warped when it arrived. We put heavy books on top of it to try to fix the shape but it still looks warped.
Title:
photo album
Score:
1
Name:
enbridgwood g.
Reviewed On:
Layflat Photo Album
Content:
the pictures themselves were good quality but the outer covering come bent, very disappointed :(
Title:
Horrible - I will never
Score:
1
Name:
Robert B.
Reviewed On:
Lustre Photo Prints
Content:
Horrible - I will never use this service again
Title:
A little disappointed
Score:
3
Name:
Lindsay F.
Content:
I love the pages they turned out great! High quality. I was extremely disappointed in the binding. It looked cheap and poorly glued on. Unfortunate giving hoe much I paid and joe much I love the pages
Title:
Nice Books, Beware of Interface Limitations
Score:
3
Name:
Britt B.
Reviewed On:
Instagram Friendly Books
Content:
The quality of the book is great, however the UI caused an issue that “hid” the title of my book when I changed fonts,, so the the title did not print, and the book had to be reprinted. With a gift deadline, the problem was exacerbated by poor timing of customer service.
Title:
Nice ornament but Disappointing photo print quality
Score:
4
Name:
namastef84 g.
Content:
The ornament itself was of a very nice quality. I was disappointed by the photo prints though. They were very dull and printed on matte cardstock which really surprised me. Glad I can easily sub some quality glossy photos instead.
Title:
Printing not great for Photos
Score:
2
Name:
Katie B.
Reviewed On:
Hardcover Photo Book
Content:
The book binding quality, fabric, dust jacket etc are really first class. The printing however, is not appropriate for photographs. The photos were dark and noticeably over-saturated in the red channel. When I inquired about this, customer service said that’s just a result of their printing process, and the best that could be achieved without modifying every digital picture to compensate for the issues. Very disappointing and surprising given that I have purchased several of the Lay Flat Albums, and the print quality was gorgeous. I’m sad that I now have to find a new company to print high quality photo books.
Title:
Hardcover Photo Book
Score:
3
Name:
Adrienne M.
Content:
I was a little disappointed. I wasn’t happy with the color of the pictures on the pages. This is not a reflection of Artifact Uprising, I just didn’t edit them well enough, I guess. I also chose poorly on my photo sizing, some were too small.
Title:
Hardcover Photo Book
Score:
3
Name:
Adrienne M.
Reviewed On:
Hardcover Photo Book
Content:
I was a little disappointed. I wasn’t happy with the color of the pictures on the pages. This is not a reflection of Artifact Uprising, I just didn’t edit them well enough, I guess. I also chose poorly on my photo sizing, some were too small.
Title:
Hanger on wrong side
Score:
3
Name:
Olivia F.
Reviewed On:
Gallery Frames
Content:
Our photo was vertical but there is only a hanger on the frame for a horizontal orientation. I have to lean on a shelf for now because I can’t hang on a wall. A bit disappointing for the price of a framed print.
Title:
Printing issues - 4-Image Square Holiday Card
Score:
1
Name:
Dani S.
Reviewed On:
4-Image Square Holiday Card
Content:
Do not order any product that requires printing to be centered perfectly - I ordered the 4 image square card the printing was not centered. I reordered and they still weren't able to center the photos. The borders were uneven, bigger on one side than another, and sometimes even crooked. I used to consider this a high quality brand given the pricing of their products, but they have really gone downhill in quality.
Title:
Disappointed
Score:
1
Name:
Catherine C.
Reviewed On:
Metal Tabletop Frames
Content:
Every other project I’ve created through Artifact (photo books) has been beautiful and wonderful quality. This recent framed photo I ordered was very poorly assembled and loose within the frame. Additionally, the photo was placed upside down within the frame that was built to hang directionally, clearly not helpful. I paid over $100 for this product which I could have done better myself in a dark room.
Title:
Incorrect Text
Score:
2
Name:
Kathy T.
Reviewed On:
Baby Board Book
Content:
The “subtitle text” was left on the cover. I remember deleting all the text but I guess I missed this one. It’d be great if the default printing was blank so this mistake isn’t made for others.
Title:
Coming apart already
Score:
3
Name:
Andrea A.
Reviewed On:
Baby Board Book
Content:
I appreciate the speed, however the board book is already coming apart. The glue is separating from the binding. What a bummer.
Title:
No customer service
Score:
1
Name:
Francoise
Content:
After 3 attempts to contact customer service (all through their website) over the course of the last four months without any response here we are- the review. What a shame. I believe in dealing with a grievance one on one but it hasn’t been possible. I can say that we’ve order many, many times over from AU as I prefer their matte style but sadly this last order was very disappointing with a major error in the largest print we ordered. There’s no mistaking it- of the 8 people on this family photo, six and a half of us are cut out. You can go through all the avenues they request and document the ridiculous image that waaay sent but it ain’t going to get you anywhere:) Save your time and money and work with a company that cares more.
Title:
No customer service
Score:
1
Name:
Francoise
Reviewed On:
Everyday Photo Prints
Content:
After 3 attempts to contact customer service (all through their website) over the course of the last four months without any response here we are- the review. What a shame. I believe in dealing with a grievance one on one but it hasn’t been possible. I can say that we’ve order many, many times over from AU as I prefer their matte style but sadly this last order was very disappointing with a major error in the largest print we ordered. There’s no mistaking it- of the 8 people on this family photo, six and a half of us are cut out. You can go through all the avenues they request and document the ridiculous image that waaay sent but it ain’t going to get you anywhere:) Save your time and money and work with a company that cares more.
Title:
Decent, Color is Misrepresented
Score:
3
Name:
Kate
Reviewed On:
Gallery Frames
Content:
The quality was okay, but the "white" frame isn't white. It's a off white with a slight warm hue, while the matte inside the frame is true white.
Title:
Colors are distorted when printed
Score:
2
Name:
soniakedz g.
Reviewed On:
Baby Board Book
Content:
Wanted to love this but at this price I expected higher quality printing - the colors in my photos were terribly distorted (some skin tones were blue). Total bust wish I could return.
Title:
Damaged in Shipping
Score:
3
Name:
James H.
Reviewed On:
Wedding Guest Book
Content:
Beautiful but damage in shipped, dropped on corner and all pages/corner dented
Title:
Photos are printed TOO dark
Score:
2
Name:
Lauren C.
Reviewed On:
Hardcover Photo Book
Content:
Unfortunately all the photos came out very dark, too dark. I know these images print well too because I have printed them elsewhere without issue. It would be great if they could do proofs ahead of paying a chunk of change for a book that I now can't gift to clients.
Title:
Carefully edited photos not printed the same way
Score:
2
Name:
Johnny P.
Reviewed On:
Hardcover Photo Book
Content:
I was very unhappy with my product. I am a photographer, and carefully edited the color temperature of all my photos. The printed book did not represent my photos how I wanted them to appear. The photos were all cooler in temperature and all had a bluish hue to them. Even though my parents were extremely happy with their present, I would reconsider if I was buying this for myself.
Title:
It’s a nice gift but not the best photo definition
Score:
3
Name:
Julieta C.
Reviewed On:
Hardcover Photo Book
Content:
I create almost the same project on Two different apps. I like the organization features of Artifact but quality photo definition was lower that the other one. I found this app very expensive for the quality and colors of the pictures rendered. Also, it’s one the slowest to produce the book. I’m gonna keep looking for different apps to find the easiest, fastest and more economic photo book printing company. This one did not meet my expectations. 6/10
Title:
Not very bright Christmas cards
Score:
1
Name:
anecehong g.
Reviewed On:
Shifted Shapes Holiday Card
Content:
We were disappointed as our Christmas card, they were dull overall, pictures were not very crisp and not bright. deck the hall portion was more like brown in person than maroon as I expected. Everything was toned down (?) or darker than what I was expected, which is not good for cheery merry Christmas cards. However production and shipping was incredibly fast, cards arrived so early!!!
Title:
Pages aren’t printed exactly center
Score:
3
Name:
T J.
Content:
For paying over $200 for 17 spreads, I expected the book and pages to be printed well. However I noticed every single spread, the photos weren’t printed in the center. You can clearly see that the border is different widths on top and bottom for each page. The material of the cover and the quality of the paper is nice, but I can’t help but notice every page the off-centered photos. It makes me question whether to purchase this again.
Title:
Error in Printing Process
Score:
2
Name:
Natalie K.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
I placed my original order on 11/20/21 to beat the rush. I received my shipment one week later! Unfortunately, half of the cards were not cut properly during the printing process. A white border was left on one side of the cards. Customer Service was attentive and responded to error quickly. I was told the new order would be expedited, but it has been 3 weeks and product will still not arrive until next week. I am incredibly frustrated, especially since I had intentions of mailing the cards out three weeks ago!
Title:
major quality control issues
Score:
1
Name:
remy.xue g.
Reviewed On:
Custom Photo Calendar
Content:
I ordered a desktop calendar as a father's day gift. The photo cards arrived without the actual calendar part (months/dates) printed on them, which made them useless as a calendar. I contacted customer service and they placed a new order for me. The new order had the same issue -- no months or dates printed on the photo cards. A third order also arrived without months or dates printed on the cards. The photos themselves came out decently, but at that point time had run out and I had no faith that a fourth printing would be correct.
Title:
Binding squished in shipping
Score:
2
Name:
The P.
Content:
The pages looks great, but it wasn’t packaged properly and was ruined in shipping. Very disappointed that for the price of the book they couldn’t package it better. Now it already looks al beat up
Title:
I was not super happy
Score:
3
Name:
lauryn.caldwell@gmail.com l.
Reviewed On:
Tone-On-Tone Frame
Content:
I was not super happy with the hardware on the back of this frame for hanging. I thought it would be a hanging wire like when you get anything framed at a framing store, but it's a very cheap piece of metal that you can almost see poking out from the top of the frame when it's hanging Overall quality is okay, not as luxe as I was hoping for.
Title:
Quality not as expected
Score:
3
Name:
geoff g.
Reviewed On:
Hardcover Photo Book
Content:
I initially had issues with Artifact's design tool as some of the features weren't working and it delayed the completion of my design by at least a day. To Artifact's credit, they got the problem solved within 48 hours and upgraded my shipping to ensure I received the book on time. However, I was a little disappointed by the final quality of the book. The front book cover is on a lower-quality paper, and actually had a small bend in it upon arrival. The image placing isn't crisp and almost a bit faded. The interior of the book was fine, but again, the pages did not feel up to the quality of what the book ultimately cost. I would probably use Artifact again, but probably not invest as much in the overall project given what I now know about the quality of the materials.
Title:
didn’t like the matte printing
Score:
2
Name:
Esra A.
Reviewed On:
Hardcover Travel Photo Book
Content:
This was my first time ordering from here, I chose matte for printing my album but I was pretty disappointed when I received it.. It looks like I printed them at home, the hardcover and the paper thickness is very nice but printing on matte paper was really bad..
Title:
Unfortunately I tried to order a few books via the phone app without success...
Score:
1
Name:
Ailyn H.
Content:
Very frustrating app...the orders would upload, I would design a complete book and after a few days, I would get a refund due to app malfunction. Very disappointed I was never able to order any of the books I designed in the app.
Title:
Unfortunately I tried to order a few books via the phone app without success...
Score:
1
Name:
Ailyn H.
Reviewed On:
Hardcover Photo Book
Content:
Very frustrating app...the orders would upload, I would design a complete book and after a few days, I would get a refund due to app malfunction. Very disappointed I was never able to order any of the books I designed in the app.
Title:
Used for our wedding album.
Score:
2
Name:
eli.gonzalez1124 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Used for our wedding album. The cover is beautiful however the matte pages were not what I was expecting - would not use again. Also large black and white photos look very poorly and look just dark and black with details unrecognizable. Caution against using large monochromatic photos. Not worth the cost at all.
Title:
I paid for design services
Score:
1
Name:
Linda A.
Reviewed On:
Album Design Services
Content:
I paid for design services and have not received an edit in over 15 days. Website keeps saying error has occurred and no one responds to emails.
Title:
Delayed shipping
Score:
3
Name:
Caitlin L.
Reviewed On:
Classic Corners Holiday Card
Content:
Beautiful result, however delayed shipping over a week without communication. After asking customer service 3x for updates (including being told that the product was still going to meet the delivery window AFTER the expected delivery date), I was told the original print did not meet quality measures. I would expect a business to notify the customer of this, which I was not.
Title:
It's quite expensive for what
Score:
3
Name:
tingwu0108 g.
Reviewed On:
Everyday Photo Book
Content:
It's quite expensive for what it is. I wouldn't buy it again.
Title:
Too dark
Score:
3
Name:
Zarina S.
Reviewed On:
Wedding Guest Book
Content:
Too dark, can hardly see the photos
Title:
Improvement
Score:
2
Name:
jessica v.
Reviewed On:
Softcover Photo Book
Content:
Unfortunately I found the quality was underwhelming. I’ve ordered from you in the past and I’ve loved my previous orders however the images on some of the pages of this recent order were very dark. When I was creating my order online the images looked fine however once I received it some of the images were too dark to see. I wish it would have warned me that some of the images would be altered but unfortunately it did not. It was meant to be a birthday gift but I ended up apologizing for the subpar quality.
Title:
Beautiful quality but blurred finish
Score:
2
Name:
Felicia D.
Reviewed On:
Everyday Photo Prints
Content:
Photos are exactly what was described and you can tell the materials are high quality, but the matte finish was blurred. We ordered multiple photos that were not flagged as being low quality, and every single one was almost blurred in its finish - not sure if this is user error or just how the matte finish prints, but it was disappointing to receive. We’ve used Artifact Uprising many many times (and will continue to do so) and this is the first time we’ve been disappointed in a product. I guess we’ll use the lustre finish going forward?
Title:
Not like they were a few years ago.
Score:
3
Name:
Ashley B.
Reviewed On:
Legacy Baby Book
Content:
I bought the green one for my now 5 year old in the past and the cover was nice deep letterpress with clear gold leaf. I finally splurged on the blue for my 8 month old and when it came i immediately noticed the quality was lacking. The cover was flaking copper leafing and the letter press was so shallow that most letters aren’t indented at all. I can only feel slight divets in like two letters. It’s such a shame because this is such a simple, nice design. I talked to customer service and they sent out a new one in case it was just a lemon but the second one is exactly the same as the first. I hope they get this remedied as i have raved about this to friends and recommended it to so many. I imagine it’s an easy fix. I also think they should add more photo space within the pages, but overall it’s a beautiful design. Just lacking cover quality recently.
Title:
Final Product
Score:
3
Name:
bettmferr g.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
While the quality of the print was good, the borders were uneven and two of the photos were cropped in the printing process. I don't find the site to be user friendly relative to what the final product will look like or alerts as to what the user might need to do relative to ensuring the end product. I probably won't use your services again. (I have met with one of your web page designers, Anna, but my second use of the site was no better. I did appreciate the $50 certificate which is why I used the site a second time.)
Title:
Great to deal with, poor product.
Score:
2
Name:
brettferster g.
Reviewed On:
Hardcover Photo Book
Content:
Sadly, I was quite disappointed with the actual quality of the book. The pages mounted in the binding were off, and the printed pages themselves have a muddy / low quality look to them. The customer service team was great in trying to help, but ultimately decided to go with a different vendor to reprint.
Title:
Not the best
Score:
3
Name:
Josh
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Honestly, just OK. I was looking to get a commemorative book for my girlfriend and debated between this and the ever day booklet. Wishing I had gone with that one. While I do think the cover in general feels nice, it just doesn't seem as high-quality as the fabric would have. I think the photo quality was fine, but nothing spectacular, and did not justify the price point for these keepsakes. The biggest issue I had was the printing of text within the books. The text did not print well at all and is difficult to read. Specifically, I had white text on a black & white photo, and that text simply can't be seen at all. Looks like the printer had trouble with the ink or something because you can only see a faint indication that text should even be there. That was a disappointment. If I were to need prints again, I would probably look elsewhere. The branding is well done, but I don't know if the final product really measures up.
Title:
Photo quality went down?
Score:
3
Name:
Kate W.
Reviewed On:
Everyday Photo Prints
Content:
We’ve ordered photo prints and cards from Artifact Uprising for years, but the last several orders seem to have really decreased in quality. Even high-res photos come back super pixilated, even with some files that were crisp when we had them printed there around 2019. Not sure what happened, but it’s pretty disappointing.
Title:
Rising I Sing
Score:
2
Name:
ADAM M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
It was not a great experience. It took three times to get it right, and even now the image wrap does not seem to be a good choice for a smaller book, The binding is a bit messy and the texture doesn’t do the images any favors. Also the sipping and packaging were a real let down compared to my first AU book. My first AU book was a revelation - this one pretty disappointing,
Title:
A bit let down
Score:
3
Name:
Suzanna R.
Reviewed On:
Chrome Frame Ornament
Content:
The actual frame was good, but the thin plastic film that covered the cardboard printed picture was not what I was expecting. I guess that plastic is lighter and makes for a better choice for an ornament. But the picture being printed on paper or something that wasn’t photo paper felt cheap. There was paper shreds between the picture and the film that I had to take apart and clean. The included ribbon options were also very stiff and I couldn’t get to look like the bow in the picture. This makes a great gift but I felt like I had to add my own ribbon bow before giving it
Title:
Wasn’t in love with it
Score:
3
Name:
Elizabeth R.
Content:
Nothing wrong with it per se, just wasn’t what I was expecting for the price.
Title:
Wasn’t in love with it
Score:
3
Name:
Elizabeth S.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Nothing wrong with it per se, just wasn’t what I was expecting for the price.
Title:
Disappointed
Score:
2
Name:
Ann B.
Reviewed On:
Everyday Photo Prints
Content:
The photos on the holiday card are very blurry …but the paper is nice. A heads up about the quality of the images would’ve been appreciated.
Title:
Photo quality great, framing not so much
Score:
2
Name:
Caitlin W.
Reviewed On:
Gallery Frames
Content:
The photo quality is great (I purchased 5 gallery framed photos) but the framing job seemed amateur. The paper edges on the backing are all gummed up with glue like they were carelessly or improperly put together; A frame front with scratches; another frame front where one of the small white circles that braces/adheres the glass to the frame is quite visible in the bottom corner; the wrong hardware sent (hardware for a wire hanging was sent, but the frames were not mounted that way). For the cost of framing, next time I will pay to have the photos printed and will order frames from Ikea. I was very disappointed.
Title:
Not the best quality- especially given the price
Score:
3
Name:
c r.
Reviewed On:
Everyday Photo Book
Content:
For the price that I was charged for my layflat book, I was quite displeased with the quality of my photos. They were clear and looked perfect on the website and I wasn't given any warnings that they would be blurred on my pages, but sadly they were. It was really close to my wedding too which added to my stress so I ended up buying another photo book elsewhere to use which was also a pain, but at least my photos weren't fuzzed in that book. Highly recommend looking elsewhere for a photo book. . .
Title:
Shipping has taken over a month - I don't even know the quality of the product yet!
Score:
2
Name:
Sara T.
Content:
I want to give this five stars, but unfortunately it has been a MONTH since my order shipped and it still hasn't arrived. I'm very disappointed that I would have to pay for shipping and for it to take this long. I'm sure the book will be great, but I have no idea since it still hasn't arrived.
Title:
Text Cut off and no response for issues
Score:
1
Name:
Amy S.
Content:
I ordered my wedding album on 12/10/23 and received it on 12/24/23. All of the pages that had text on them came out looking enlarged with over 50% of the text missing entirely and the last sentence cut off on each page. When I designed it using the editing program all of the text were within the page parameters. In addition to this, one of the pages has separated from its backing. I've reached out using the "contact us form" twice now and have still not heard a response. A $700.00 album and no response... I don't think anyone would or should take that gamble. Don't waste your money.
Title:
Layflat Photo Album
Score:
2
Name:
Caitlin S.
Reviewed On:
Layflat Photo Album
Content:
Unfortunately, the photo quality did not meet our expectations. We’ve used Artifact Uprising for other wedding prints, and those turned out well, but the layflat book had noticeably lower quality with an odd, overly bright color cast that was off-putting.
Title:
Beautiful book but dull colours
Score:
4
Name:
Stefanie K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
It was easy to make the book and the book itself is lovely but the pictures are dull in colour and that is quite disappointing.
Title:
Not the same as last year’s version
Score:
1
Name:
Natalie S.
Reviewed On:
Baby Board Book
Content:
Do NOT order this if you’re trying to have an annual book that matches last year’s version. I reordered the book from my previous order and it’s smaller!! The quality also declined.
Title:
My favorite People
Score:
1
Name:
Anna M.
Reviewed On:
Baby Board Book
Content:
Unhappy. Most of the pages came out with poor quality. Very frustrating for the price.
Title:
The worst quality
Score:
1
Name:
Leeanne F.
Reviewed On:
Baby Board Book
Content:
We ordered this book for our son almost 2 years ago and loved it. We now decided to make one for our daughter and just received it. The difference in quality is astonishing. I can’t believe how they have gone downhill. The pages are bubbling off the book (I would attach the photo if I could) and the material feels terrible. It feels like something I could have got off TEMU. 100% a waste of money.
Title:
Cannot navigate between sections, totally unusable!
Score:
1
Name:
JMFreilino
Reviewed On:
Legacy Baby Book
Content:
This is the opposite of how binders should work. There is no way to navigate between sections because the section title pages are smaller than the content pages. There are 3 sizes of pages in each Baby book. There are 4 section title pages (1: before you came along, 2: your big debut, 3: 1-6 months, 4: 7-12 months.) There are month title pages (sub-sections to main sections 3 and 4) and the other pages for content. Page measurement examples (WxH) Section title pages: 9.75" x 10" Section3-4 month title pages: 9.75" x 9.25" All content pages: 10.5" x 10" All pages line up at the bottom left in the binder, so all the content pages are both wider than title pages, and wider + taller than month title pages. I bought two books for my nieces and they're both like this- right out of the packaging. Since I spent a small fortune on these I am going to try to create my own title pages with a tab sticking out so I can at least just between the 4 main sections. Other than being unnavigable, I liked the prompts and that they're purposely vague. I bought a binder because I tried a regular baby book and there was just not enough space for photos and other items I wanted to add.
Title:
Beautiful Product, Glitchy Interface
Score:
3
Name:
allegra.larson g.
Reviewed On:
Hardcover Photo Book
Content:
My book turned out beautifully in terms of quality, but the design tools were very glitchy. There were certain layouts where the icon did not correspond to which layout actually appeared. I found myself taking notes about which icons actually corresponded to which layout. You'd select a triptych but a single pane would appear, that sort of thing. I was still able to design but it made it extremely difficult and I was very worried about whether the final product would be what I saw in the preview, or if it would be differently coded based on the incorrect icons. My dust jacket also looked nothing like I designed, I had to throw it away. Only some of the changes I made saved despite the preview being correct. For example the font color was correct but not the font size. Luckily the dust jacket was not the important part, but they really need to look at the backend and fix these issues. This is one of the more expensive photo book services, it should not have this many user problems.
Title:
Not as pictured
Score:
3
Name:
Caroline H.
Reviewed On:
Wedding Guest Book
Content:
Our guestbook is lovely, overall; however, I wish there had been more hands on proofing in the process. Some of the photos did not line up on the page as we had pictured, and the text on the front cover appears off-center. Disappointing that this isn't a more attentive purchasing experience given the price point.
Title:
Not what I expected
Score:
3
Name:
jessica c.
Content:
Not sure if I failed to read carefully or the information was simply not available, but the paper this calendar refill was printed on was not at all what I was expecting. For the last two years, I ordered the calendars with black text. This year I was excited to get silver foil lettering (note that the numbers are also foiled). The paper this printed on has that soft touch coating, and it seems to me that this made all of my images much darker, to my disappointment. I'm also not impressed with the foiling job. The lines don't look crisp. All considered, I'll probably stick to the black text next time.
Title:
Great idea, not great quality
Score:
3
Name:
jaece.durham g.
Reviewed On:
Baby Board Book
Content:
Unfortunately, for the price I paid, I was frustrated that after only a week of having it- the plastic has come off & several pages are deteriorating. The bottom cover is already warping too. Great idea in theory, but not great quality.
Title:
Great card, poor image printed on holiday card
Score:
3
Name:
anna d.
Reviewed On:
Minimal Greeting Holiday Card
Content:
The last two years I have ordered cards from artifact uprising. I love the designs and the price/process. However both years - the images printed on my card are very dark (darker than the digital example I make sure to check), and in being so dark they lose a lot of detail. You could barely see my family’s faces this year. It was very disappointing. I even tried editing the photos lighter than I thought I’d need to this year because of last year, and it didn’t work.
Title:
Be sure to read the description
Score:
3
Name:
Joni C.
Reviewed On:
Everyday Photo Prints
Content:
Maybe I just didn’t read the description properly, but the prints were not at all like I expected. They are sort of like postcards. Printed on paper - not really the kind of photo you’d frame. Personally not my favorite.
Title:
They’ve done better
Score:
2
Name:
KATRINA M.
Reviewed On:
Baby Board Book
Content:
My book came out a lot worse than what I had ordered. I spent hours adding and reviewing the text and images for a gift for my husband. I’m glad I looked at it before I gave it to him because text was cut off on the very first page, where on the preview it showed the whole text. The cut of text was on several pages and I am so annoyed and don’t want to give this book to my husband. Really disappointed, as I have ordered several times before and this was the most expensive product I bought from them and by far the worst.
Title:
Holiday Card
Score:
2
Name:
Rachel B.
Reviewed On:
Tied With a Bow Holiday Card
Content:
I usually use Minted or Shutterfly but wanted to try something different. The design is great but I’m disappointed with how the pictures printed. Not the quality I was expecting. Dark and sort of grainy. I didn’t get a warning that the pictures were low resolution so not sure what happened.
Title:
No proofs, no approval
Score:
1
Name:
Jamin A.
Reviewed On:
Everyday Photo Book
Content:
I have had two books made and both are very nice. For the first book I received a PDF proof to approve. This was standard practice. For the second book I never received a proof, they sent the completed books very quickly and ignored my complaints saying proofs were not part of their policy. Nice product, but the communication is uncoordinated and unhelpful.
Title:
Never Received my Order
Score:
1
Name:
Blair K.
Content:
I ordered a calendar refill pack on 11/29. It shipped on 12/3 and has been with FedEx ever since. I've called FedEx numerous times, but they said the shipper has to make a claim. I've tried to contact Artifact Uprising 3 times, and have had no response. They even sent a "give us a rating" email after I contacted the help section and they never responded. I've ordered these every year since 2018 for my Mom as a Christmas gift, and they always turn out great. Just leaving a bad review here in hopes someone will contact me and get this resolved. Please help.
Title:
Print Quality
Score:
3
Name:
Amanda E.
Reviewed On:
Everyday Photo Prints
Content:
Unlike my past orders from Artifact Uprising, I found the quality of the prints in my last order to be lacking. The details of the photos were quite muddy and hard to decipher (people's faces). So unfortunate.
Title:
The smallest frame of all time
Score:
1
Name:
Natalie
Reviewed On:
Wooden Tabletop Frames
Content:
Absolutely ridiculous. $64 (and that’s with a discount) for a smaller than 4x4 photo and tiny frame? Are you kidding me? This is barely a stocking stuffer. Was supposed to be a main gift. SO disappointed.
Title:
Poor quality
Score:
3
Name:
Melinda B.
Reviewed On:
Everyday Photo Prints
Content:
I ordered several prints that would be part of holiday gifts. Some of the prints were fine, but the bottom of the months was cut off on the calendar insert. I will be in touch with customer service to have that reprinted.
Title:
Not the high print quality expecting
Score:
3
Name:
Steve G.
Reviewed On:
Softcover Photo Book
Content:
Not the high quality printing I was expecting for my fine art photography book. Maybe they have a better option to consider for my print quality needs.
Title:
Poor Quality
Score:
1
Name:
s.brumley98 g.
Reviewed On:
Softcover Mini Photo Book
Content:
Incredibly disappointed in the quality of these books. I was so excited to give them to our families and though $200 for 10 books was a sure way to make sure they were high quality but they definitely missed the mark. They were professional photos and CVS booklets looked nicer and better quality.
Title:
Not 100% Happy
Score:
3
Name:
jberardi1121 g.
Reviewed On:
Everyday Photo Book
Content:
I ordered two almost-identical books and they came in with titles that were not aligned and also some pages cut off in the actual book (even though they were not cut off in the making of the book). I’m still going to give my gifts but I’m disappointed in the quality of the products and thought that I would receive a pristine product.
Title:
Eh
Score:
1
Name:
Laura T.
Reviewed On:
Softcover Mini Photo Book
Content:
The work that you show online is beautiful. The album that I got was not very impressive at all.
Title:
Not worth the price
Score:
2
Name:
abigailhayes368
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Quality was good, but too expensive
Title:
Wasn’t quite what I anticipated
Score:
1
Name:
fjkantner@gmail.com f.
Reviewed On:
Large Format Prints
Content:
The border cropped more of the photo than I had realized it would when ordering
Title:
Font size was so small.
Score:
1
Name:
Regina C.
Reviewed On:
Calendar Refill Pack
Content:
Font size was so small. Not ideal for grandparent gifts.
Title:
Expected Better
Score:
2
Name:
dowdboothbywedding g.
Reviewed On:
Hardcover Photo Book
Content:
Quality was not what I expected. Left a more formal review and feedback with their customer service team.
Title:
Delivery too slow
Score:
3
Name:
Teresa D.
Content:
I ordered a $150 gift card on Jan. 3 for my sister’s birthday on Jan. 22. She received it Jan. 27. I know there are USPS delays, but this was quite disappointing.
Title:
Pretty but off centered
Score:
3
Name:
Celena C.
Reviewed On:
Color Series Photo Book
Content:
We love our photos but the book itself is so-so. It’s thinner and flimsier than we expected and most importantly the cover photo is off centered from the circular opening. It was very crooked with the first print and they graciously reprinted and sent a replacement which is still off centered but not as noticeable and not enough to request a 3rd reprint. We still love the company as they did a beautiful job with our wedding album a couple years ago.
Title:
Never received book
Score:
1
Name:
whitschweizer g.
Content:
Never received book and haven’t been able to get in touch with customer service. Complete bummer as I had high hopes for this book that I spent many hours curating. Really can’t even rate the product because I never received the product.
Title:
Nice books- photo quality not great.
Score:
3
Name:
Christine B.
Reviewed On:
Layflat Photo Album
Content:
I ordered 4 albums. I was disappointed with how dark some of the pictures came out. The quality of the album materials was good- loved the linen covers. However, I didn’t feel that the photo quality matched what I paid compared to other companies. Given this point, I probably wouldn’t order again in all honesty.
Title:
Utah Hiking
Score:
3
Name:
Gary H.
Reviewed On:
Hardcover Travel Photo Book
Content:
Colors not true.
Title:
Calendar
Score:
3
Name:
Penelope H.
Content:
I was disappointed in the paper quality. I have ordered the calendar in the past and the card stock was thicker. It is not the same.
Title:
Colors too dark
Score:
3
Name:
Jeremiah H.
Reviewed On:
Everyday Photo Prints
Content:
We'd ordered prints several times before. This time, the colors were too dark
Title:
Not Pleased with Order Delivery Time & Communication
Score:
2
Name:
Sloane A.
Reviewed On:
Everyday Photo Book
Content:
I ordered a photo album as a holiday gift with enough time to arrive before Christmas based on the promotion on the website. I did not receive my album until a week after Christmas. I was extremely disappointed, but I understand that there can be delays during the holiday season. What truly surprised and upset me was that Artifact Uprising did not reach out to me to let me know my order would be late. After the expected delivery date, I still did not receive any communication acknowledging that my order was going to be late. I tried reaching out via email several times with no response, and finally a week after I was expecting my order someone finally replied. They credited me 20% off my order and overnighted my photo album once it was complete, but that absolutely did not make up for the disappointing customer service and communication. I like the photo album I received, but the quality is not good enough to justify the price, and the lack of communication was extremely disappointing. I am sure a lot of customers use this website to create meaningful, sentimental gifts, and it does not seem that the company has an appreciation for the emotional aspect of what they sell. Super, super disappointing.
Title:
Art Print
Score:
3
Name:
Justin N.
Reviewed On:
Giclée Art Prints
Content:
The print was off - I specifically uploaded an 8x10 image which should've printed without bleed onto 8x10 paper. Unfortunately, there is no note of bleed added to image when printed and the image turned out smaller with too much white space around. I also think this printing service is unable to print to edge of paper or even close to edge. In my case I'd rather just do this myself to get things right and make sure placement is perfect. There should be more options to place image within paper when uploading online, its pretty much locked in place.
Title:
Crooked borders
Score:
1
Name:
Lydia L.
Reviewed On:
Photo Block & Prints
Content:
I have ordered from you before and loved the results. Unfortunately, in this order, many of the borders on the photographs were completed not centered and ruining them
Title:
sad this wasn't as durable as I hoped.
Score:
2
Name:
michelleprano g.
Reviewed On:
Baby Board Book
Content:
I wasn't happy with this product overall. I made it because I thought it was good for a baby/toddler. The front cover had some imperfections along 2 sides but I was willing to live with that. When I gave it to mom a week after I received it we noticed that at least 1/2 of the pages were lifting. Like the photo was lifting away from the "board". She loved it but it will be ruined very fast with toddlers and I was hoping this would be a keepsake for them.
Title:
Print it yourself at home!
Score:
1
Name:
Rebecca M.
Reviewed On:
Large Format Prints
Content:
I've been a fan of Artifact Uprising for years and have used their products as delightful gifts but was extremely disappointed by the this. It's not a print, it's a piece of paper, with the quality comparing less favorably than my home office printer for 100X the cost. Avoid!
Title:
Are you kidding me?
Score:
5
Name:
Mallori H.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Messed up, disappointing and broken!
Title:
Title off centered
Score:
2
Name:
Casey B.
Content:
The printed title is off centered. Very noticeable and the first thing you see
Title:
Photos print darker than expected
Score:
3
Name:
nidhiparekh88 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I recently made a wedding album for my grandparents and I was disappointed to see that many of the pictures printed dull and darker than expected. These were photos that were naturally well-lighted and airy so I was surprised to see them look so muted on paper. I was also cognizant of keeping my screen brightness set lower to get a better idea of how it would look printed. Overall, definitely disappointed that the pictures aren't as captivating and bright as they were pictured when editing the book. I'm uncertain if I will order my own wedding album through Artifact Uprising.
Title:
Pages of my book were glued together!
Score:
2
Name:
Melanie
Reviewed On:
Hardcover Photo Book
Content:
I was so sad to get my photo book and find that some of the pages were glued together so I couldn't open them all the way! Many of the pictures in the book were dark and blurry...not matching the quality of the actual photos. I ordered a similar book with the same photos from Mpix and the quality was SO much better. Truly night and day. So disappointed with Artifact Uprising :(
Title:
Broken Promise :(
Score:
1
Name:
Kristen B.
Reviewed On:
Baby Board Book
Content:
Per the instructions on artifact uprising‘s website, in order to get my personalized book to arrive in time for Father’s Day I needed to choose expedited shipping. It was guaranteed that it would arrive by Father’s Day. So I paid the extra cost and worried all weekend because the status of the project still said “in production.” And sure enough the product did not arrive in time for Father’s Day. This was my husband’s very first Father’s Day and it was ruined because the main present I had for him did not arrive in time. I will never shop from this site ever again.
Title:
Expectations Not Met
Score:
2
Name:
Joan J.
Content:
Disappointed in the quality of the pages and photos. The colors are not vibrant, and the paper is similar to "computer-paper" quality. I previously bought the lay-flat photo album and was blown away with it's quality, so I expected better for the photo album as well.
Title:
Expectations Not Met
Score:
2
Name:
Joan J.
Reviewed On:
Hardcover Photo Book
Content:
Disappointed in the quality of the pages and photos. The colors are not vibrant, and the paper is similar to "computer-paper" quality. I previously bought the lay-flat photo album and was blown away with it's quality, so I expected better for the photo album as well.
Title:
Packaging was smashed
Score:
4
Name:
keani b.
Content:
The box was smashed when we received it. Okay I get it, artifact uprising can’t control how a box is handled once it is shipped. But, the packaging inside the box was not sufficient to give the box integrity to not be smashed. This resulted in the box holding the book being damaged and very nearly damaging the album I purchased. The album itself was great but the packaging should have been done better. The paper inside was flat rather than crunched up so it did not properly protect the item.
Title:
Packaging was smashed
Score:
4
Name:
Keani B.
Reviewed On:
Hardcover Photo Book
Content:
The box was smashed when we received it. Okay I get it, artifact uprising can’t control how a box is handled once it is shipped. But, the packaging inside the box was not sufficient to give the box integrity to not be smashed. This resulted in the box holding the book being damaged and very nearly damaging the album I purchased. The album itself was great but the packaging should have been done better. The paper inside was flat rather than crunched up so it did not properly protect the item.
Title:
Disappointed in format and delivery
Score:
2
Name:
Jane O.
Reviewed On:
E-Gift Card
Content:
I was disappointed that 1) I could not give a physical gift card to my son and daughter-in-law for Christmas and 2) that the e-gift card arrived in their email box a day before I specified. I wanted it to arrive the day we were together.
Title:
Disappointed
Score:
1
Name:
nikki m.
Reviewed On:
Hardcover Photo Book
Content:
I ordered this book as a ten year anniversary gift for my husband. When I received it, the title/front words was cut off. I’m addition two of the pages we’re off centered. I appreciate your willingness to send me a new one, fixing your errors…however, it took so long to arrive, I had to give my husband the botched up version as the gift and tell him a correct version would arrive later. It was bummer given the fact that this was a very special gift. The front page being the biggest disappointment… you guys need some sort of quality control.
Title:
Love your product but all 100 of my cards were not cut well. Looks cheap.
Score:
3
Name:
Kim J.
Content:
I loved my first batch of cards in my first order, but this last batch the cutting and folding was off. I have tried to fix it so I can use the cards but unfortunately the way you cut them I cannot fix them. Very disappointed. I spent a lot of money and now can’t use them.
Title:
Love your product but all 100 of my cards were not cut well. Looks cheap.
Score:
3
Name:
Kim J.
Reviewed On:
Design Your Own Folded Cards
Content:
I loved my first batch of cards in my first order, but this last batch the cutting and folding was off. I have tried to fix it so I can use the cards but unfortunately the way you cut them I cannot fix them. Very disappointed. I spent a lot of money and now can’t use them.
Title:
Packaged nicely but disappointed by
Score:
3
Name:
tina.hu87 g.
Reviewed On:
Signature Layflat Photo Album
Content:
Packaged nicely but disappointed by the overall print quality. The images has a blurry-ness to it, it is not sharp (the original images are) and the colour tone is warmer/more saturated than the original. I chose the front cover to have a single image. This image is not centered. These little details are what makes a product timeless. I expected more given the reputation and price of the product.
Title:
Too little, too late.
Score:
1
Name:
Sneha R.
Reviewed On:
Large Format Prints
Content:
The quality was ‘fine’ (smaller prints are better though pricey). I paid almost as much as the order for rush 2 day shipping to make a gift ‘deadline’ and the product arrived way too late. I’ve ordered with artifact before and reached out to request some credit be applied to my account and they took 2 more weeks to reply in a way I found rude and unhelpful.
Title:
Received full refund due to shoddy service
Score:
1
Name:
Shannon R.
Reviewed On:
Wedding Album Design Services
Content:
Your designers’ lack of attention to detail ruined my Christmas present for my husband. Won’t order again or recommend.
Title:
A bug was pressed into
Score:
1
Name:
Taylor L.
Reviewed On:
Classic Frame Christmas Card
Content:
A bug was pressed into one of my cards and I hard ordered an exact amount. Very disappointed in the quality and won’t be ordering again.
Title:
The photo quality was not
Score:
1
Name:
Tyler H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The photo quality was not great. Wish I could get a refund
Title:
Pictures fall right out
Score:
2
Name:
Nicole F.
Reviewed On:
Brass & Wood Display Box
Content:
Pretty design, but unless you have the picture holder packed full, the pictures fall right out anytime you place it upright. It needs something to keep the pictures in if you want to display it upright. Poor design.
Title:
Bummer
Score:
1
Name:
hunterewing3 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I was pretty excited about ordering from AU.... Our wedding photographer's albums were crazy expensive, and AU looked like a great choice to save. We designed our own, and while AU warned me that some of the pictures were lower quality than recommended, they all looked crystal clear on the designer. I recieved the wedding album and every single picture is so blurry you can barely recognize anything.... not the same as the designer. You could tell a picture was going to be blurry on the designer, so we would change them to make sure they were all clear. Money wasted.
Title:
Names are off center
Score:
3
Name:
cassidy.lawlor@gmail.com c.
Content:
The book is beautiful but the customized printing was way off center and looked very odd. Too late to exchange bc we needed it for our wedding.
Title:
Just okay
Score:
3
Name:
Melanie K.
Reviewed On:
Hardcover Photo Book
Content:
I have ordered from AU in the past and been extremely happy with the finished product. The print quality on this book is not the same even though the photos were taken with the same phone camera. Even the professional photos are not clear. Seems like they all have a slightly red tint. I will choose a different company next time.
Title:
Did not like the matte paper
Score:
1
Name:
Taylor
Reviewed On:
Softcover Photo Book
Content:
Have loved the quality of the lay flat albums for wedding and other milestone books so thought I’d try a more affordable option for a travel book. Was really disappointed with the quality - especially since ordering to Canada is pricy with shipping.
Title:
Meh- an uninspiring creation
Score:
2
Name:
Cheri P.
Content:
I mistakenly believed the cost of this book would equate to my feelings over the final project. Apple use to be my go-to. I appreciated Apple’s narrative option on the inside jacket cover and wide variety of photo layout options. AU is a step up from Shutterfly but barely. The buyer is limited in the number of photos to be displayed on each page and how the captions are displayed. The photo book is sent in a nice box, however, it seems like an unnecessary expense to the customer. I will continue on my quest for an Apple replacement.
Title:
Meh- an uninspiring creation
Score:
2
Name:
Cheri P.
Reviewed On:
Hardcover Travel Photo Book
Content:
I mistakenly believed the cost of this book would equate to my feelings over the final project. Apple use to be my go-to. I appreciated Apple’s narrative option on the inside jacket cover and wide variety of photo layout options. AU is a step up from Shutterfly but barely. The buyer is limited in the number of photos to be displayed on each page and how the captions are displayed. The photo book is sent in a nice box, however, it seems like an unnecessary expense to the customer. I will continue on my quest for an Apple replacement.
Title:
Not so convinced about the quality of the printing.
Score:
3
Name:
moheli.rinaldi g.
Reviewed On:
Softcover Photo Book
Content:
Not so convinced about the quality of the printing.
Title:
Pages warped one day after
Score:
1
Name:
Alex S.
Reviewed On:
Layflat Photo Album
Content:
Pages warped one day after getting the book. Highly disappointed in the quality for this price point.
Title:
Holiday card disappointment
Score:
2
Name:
Dory S.
Reviewed On:
Merry Christmas Bow Card
Content:
Disappointed in the envelope options. Other companies have more stylized/holiday design selections. Paper quality made images appear fuzzy. Processing was fast though. Will only purchase albums from Artifact moving forward.
Title:
The foil printing was sadly
Score:
2
Name:
Stannard F.
Reviewed On:
Retro Checkerboard Holiday Card
Content:
The foil printing was sadly very disappointing and didn’t look like foil at all an the picture print quality was not as good as other cards printed in past years
Title:
Made me miss a deadline
Score:
2
Name:
Mitch M.
Content:
In short I placed an order for two wedding albums in advance to make sure they arrived on time as a gift. Found out afterwards only one album was shipped. They just forgot to send one causing me to deal with a very unhappy client and probably caused me to lose them for future jobs. Satisfied with the quality but unsatisfied with this. They only offered to refund my shipping of $30. Disappointing.
Title:
Pretty Exterior, Grainy Interior
Score:
2
Name:
kbug84 g.
Reviewed On:
Everyday Photo Book
Content:
The outside of the photo book is beautiful, and the pages inside are nice and thick. However, I was really disappointed with how the printed photos turned out. The pictures look very grainy and unclear, which took away from the overall look of the scrapbook. I honestly felt deflated when I saw it — to the point where I didn’t even want to gift it to the people I made it for. I really wish the photo quality matched the quality of the book itself.
Title:
The order was lost and
Score:
1
Name:
Tasi B.
Reviewed On:
Everyday Photo Book
Content:
The order was lost and I had to reach out to CSR and then when it finally came it was printed off-center with barcodes on each page
Title:
The product was nice, but the service was disappointing
Score:
2
Name:
Beth C.
Content:
The product was nice, but it took too long to arrive. It was ordered on 11/15 and, due to processing delays it was sent today on 12/18, that a one month delay. I had never used the service before and I did not receive any email that it was sent, then I had to call and it was expedited, but still took another week.
Title:
Just a binder
Score:
2
Name:
Rashmi M.
Reviewed On:
Legacy Baby Book
Content:
Think I didn't read the description carefully enough. I was expecting something like a bound book, but it's just a fabric covered binder. Definitely doesn't have the luxe feel I thought it would.
Title:
My Wife was Disappointed (Broken Binding Day 1)
Score:
1
Name:
Nicholas F.
Reviewed On:
Baby Board Book
Content:
My Wife was Disappointed because after waiting for weeks, the Binding was broken when we opened the book. This was the fourth time we order from Artifact Uprising, and the first three books were ok, but the most recent was a failure. I hate to say it, but I'm going to give them another chance, but I do wish they would reprint the horrible copy sent last time. There is no way to get through to customer service...so here I am writing a very delayed review.
Title:
MEH
Score:
3
Name:
Andrea M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I thought this book was going to be so much more elegant than those I have ordered from other brands. It was just so so. I don't think I'll spend the money on another one. I wasn't impressed.
Title:
Large Print "Neutral White Finish"
Score:
2
Name:
Kylie
Reviewed On:
Large Format Prints
Content:
I didn't realize that my 8x10 order would make the "neutral white finish" the 8x10 size, making my picture a 6.5x8.5 size. Was kind of hoping my picture would be the 8x10 size and I'd be able to cut off the white finish. Now I can't find any frames to fit my picture so I feel like I wasted some money here. Picture is quality though! Just wish there was an option to not have that white border.
Title:
I think the idea is
Score:
3
Name:
Beth C.
Reviewed On:
Modern Wall Tile
Content:
I think the idea is great but the quality just isn’t there. It was meant to be able to swap out photos while still adhered to the wall. The opening is flawed. In order to extract a photo it needs to be off the wall, turned upside down and tilted forward. It will slide out under that scenario. I think the backing on the frame is slightly warped and the opening is not smooth. It’s not one frame as my frame was replaced and I had the same issue. So, while I live many of your products, this one does not live up to its description.
Title:
Disappointed. A fair amount of
Score:
2
Name:
drew k.
Reviewed On:
Hardcover Photo Book
Content:
Disappointed. A fair amount of the pictures we had in our book came out pixilated/blurry. The intention for the book was to use it as a “look book” for potential clients, and I don’t think the book will represent our work well because of this.
Title:
I'd happy with the order
Score:
1
Name:
Rhonda W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I've ordered before I never had this problem. The photo of the front of the book is not centered at all the photo on the back of the book cuts off the top of the babies head and throughout the book photos are off centered unfortunately, I'm not happy with this at all thank you.
Title:
Turned out bad, twice
Score:
2
Name:
Nicole Z.
Reviewed On:
Custom Photo Calendar
Content:
I ordered this product and it came printed with just the pictures, no calendar or text underneath. I contacted customer service and they helped me to replace it. It was very hard to use the chat function, as it kept closing. The service representatives were helpful though. When I received my replacement item, there was the same issue again. No calendar or text underneath the photos. I ended up having to refund the item completely. Makes me very wary of using this company again for any other services.
Title:
For how expensive they are,
Score:
1
Name:
brown.alexandra.k g.
Reviewed On:
Modern Wall Tile
Content:
For how expensive they are, they seem to be cheaply made. The picture slides around a lot, and it is like a command strip that holds it up. I was very shocked when it arrived considering how pricey it was.
Title:
Disappointed
Score:
3
Name:
Graham W.
Reviewed On:
Simple Photo Holiday Card
Content:
The product was good and of the same quality that I've come to expect from AU. However, the quality control left some disappointment this year. I ordered 30 cards, received 29. While that seems small, when ordering a small batch of cards like we do, one card missing means one less card we can send, having to remove someone from the list. We also ordered the craft brown envelops and received white. Again, small detail but one that I felt was overlooked on the part of the packaging/shipping team.
Title:
sadly, was quite disappointed by
Score:
1
Name:
Alexandra M.
Reviewed On:
Hardcover Photo Book
Content:
sadly, was quite disappointed by the quality of the paper. everything printed very dark and the sheen on the paper makes it impossible to see the photos. I also with that the name of the book had been printed on the book itself, not just the jacket. since the reason I am buying this book is for the classic linen cover (a picture book jacket can be purchased anywhere). Will not be buying this book again.
Title:
The numbers next to the font size are not points but pixels
Score:
1
Name:
Shantel B.
Reviewed On:
Design Your Own Flat Cards
Content:
Beware of the editing interface because you will not get a full refund if you are misled by the interface.
Title:
Ordered 30 received 23
Score:
4
Name:
yalerwolf g.
Reviewed On:
Minimal Greeting Holiday Card
Content:
We did not receive our full order we paid for 30 and received 23 cards and 25 envelopes. Shipping was quick but probably will not order again, price was too high to not receive the full amount of holiday cards.
Title:
Great product, but not the best experience
Score:
3
Name:
Kelsey E.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
The product itself is great, we love the calendar and this is our second year with one. This time, however, something went wrong in production and the expected ship date came and went without the product ever being shipped. I reached out to customer service when it was a week past the expected ship date. They were polite, but totally unhelpful. The product eventually arrived almost a month after ordering, so we didn’t get to use most of one of the months of calendar pages. Not a huge deal, just a frustrating experience.
Title:
the photos look too dark
Score:
3
Name:
cori h.
Reviewed On:
Hardcover Photo Book
Content:
the photos look too dark
Title:
Latest purchase
Score:
1
Name:
Julie U.
Reviewed On:
Lustre Photo Prints
Content:
The border is uneven for the second time. Pretty frustrating.
Title:
Okay quality
Score:
3
Name:
Erin O.
Content:
I’ve used Artifact uprising for years but my recent book disappointed me as a digital mark printed on first few pages
Title:
Okay quality
Score:
3
Name:
Erin O.
Reviewed On:
Hardcover Photo Book
Content:
I’ve used Artifact uprising for years but my recent book disappointed me as a digital mark printed on first few pages
Title:
Disappointing Christmas Card purchase
Score:
1
Name:
Susan H.
Reviewed On:
Snowfall Card
Content:
The 100 cards had perfect gold accents and printing, but all photos looked scratched or smeared. Very upsetting. I've had 4 purchases of baby board books and all have been perfect! Wish there was quality control that could have caught the issue before it shipped.
Title:
Words cut off
Score:
1
Name:
Lauren G.
Reviewed On:
Baby Board Book
Content:
It took longer than expected to receive these books, and then the words were cut off for every page of the ABC book. I’m super disappointed
Title:
Nice Cards But Don’t Chose Foil Option
Score:
4
Name:
The F.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Cards looked great but the foil pressing doesn’t work for small lettering! Definitely not worth the extra money.
Title:
Misprint
Score:
3
Name:
Lauren R.
Reviewed On:
Wedding Layflat Photo Album
Content:
I love my book but I am greatly disappointed in the. misprint. I have reached out to Artifact about this a while ago but have yet to hear back which is also disappointing.
Title:
its OK
Score:
3
Name:
Melissa Z.
Reviewed On:
Gallery Frames
Content:
First, I LOVE me some A/U books - some of the best on the marketplace, including professional options. But I was a bit underwhelmed by my first framed print order. While the team sent a new frame right away, the frame I initially received had a backboard that was cut a bit too big for the frame area and couldn't hold the matt and photo flush to the glass, they only half the framing points were used to secure it because it simply didn't fit. I tried readjusting it and, in the process, dissected the frame - the print was on thin paper, the whole thing felt very "meh" when what I wanted was "WOW". I'll always order books but I'm looking elsewhere for framed art for my clients.
Title:
Communion deco
Score:
3
Name:
Hilde E.
Content:
The prints were lovely but I was dissapointed in the wooden blocks. There were not in an even colour and all 3 very different while they should been matching.
Title:
Clunky web designer
Score:
3
Name:
sarah w.
Reviewed On:
Hardcover Photo Book
Content:
My wife and I have made these books for each other annually for the past six years and love the way they look. But the design layout on your website to make the books is so counterintuitive and frustrating and I feel it’s gotten worse over the years. I tried uploading one folder of photos and only about half uploaded out of order and randomly, and this kept happening so I had to spend hours sifting through which photos were in the online system and going back to my phone folder to find ones that weren’t there to try again. I also think the design portion takes a long time, it should just be drag and drop for photos into each page to design at your liking and add a text box when you want to so it’s more customizable and intuitive. Also, this year the book I ordered arrived with several pages missing the text! I spoke to your customer service who sent out a replacement book, but I didn’t end up getting it in time for my wife’s birthday which was a huge bummer (I also didnt get a refund which I felt would have been appropriate). We buy these every year, display them in our home but I really hope next year won’t take me hours and hours to design - and I hope the book will be accurate! And not a critique here but I would love it if there were even more front color options in the future!
Title:
good in theory
Score:
3
Name:
Christine H.
Reviewed On:
Brass & Wood Display Box
Content:
In theory, the display box is a good idea. I received two of these boxes because the first one arrived damaged (corner of the brass section looked like it had been dropped and was smashed). The second box, the brass plate on top of the box was misaligned and wasn't glued on centered. To be fair, artifact uprising customer service was great and offered to send me a third box, but I didn't want to receive a third defective product. They offered me a 20% refund, which I accepted, but it would have been better if they had offered me at least a 50% refund due to the fact that I didn't receive a non-defective product. Giving them 3 stars for the customer service.
Title:
Overpriced
Score:
1
Name:
Brittany V.
Reviewed On:
Signature Layflat Photo Album
Content:
The album is nice, and it's helpful to have the design services - but for the cost I don't think it's worth it and I wouldn't recommend. I feel I could have gotten a book that's just a nice for half the price at another vendor.
Title:
Dark and not very rich
Score:
3
Name:
Taylor V.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I originally ordered my prints from AU because I felt like the quality of the prints was superior to other vendors. But the past several times I have ordered the richness of the printing has been noticeably less. Similar to what I see from a color copier. Not what I want to see from a high dollar printer who appears to put a value on quality.
Title:
Don’t order unless you have weeks to spare before delivery
Score:
1
Name:
Jennifer U.
Reviewed On:
Everyday Photo Prints
Content:
Still have not received 5 small photos I ordered on 8/27! Told it would be delivered by 9/3. Delivery tracking now says by 9/18! How can it take over 3 weeks to send 5 photos in the mail! Not happy at all!
Title:
I had ordered my album
Score:
1
Name:
irina t.
Content:
I had ordered my album on July 18th. Today it is August 24 and I still have not received my album. I emailed customer service over a week ago and was assured that I would receive it soon. I am still empty handed.
Title:
A few mistakes
Score:
4
Name:
rgarcia8703 g.
Reviewed On:
Photo Block & Prints Refill
Content:
A couple of my prints came in centered badly cutting off the heads. Didn't see that on previews,
Title:
Will not hold up well
Score:
1
Name:
Jessica J.
Reviewed On:
Baby Board Book
Content:
I ordered a baby board book so my 2 yr old could enjoy it. 3 days in and only handled by adults and the binding is already ripping. Dont waste your money.
Title:
Wouldn't order again
Score:
2
Name:
shannonjmorris l.
Reviewed On:
Everyday Photo Prints
Content:
I was kinda bummed after seeing so many good reviews. It didn't feel like the quality was great and the photos seemed slightly grainy. Bummed after paying a little more than I would normally elsewhere.
Title:
Should Have Flagged my Photo
Score:
1
Name:
Bruce L.
Reviewed On:
Banister Wood Frame
Content:
My photo, in my opinion, should have been flagged that it did not have enough resolution for the enlargement I purchased. I was disappointed to see the blurry and out of focus result. Previous purchases have been flawless but I feel I was shortchanged on this one.
Title:
Overpriced for flimsy pages. Very nice cover.
Score:
3
Name:
Heather G.
Reviewed On:
Hardcover Photo Book
Content:
The books have a nice cover but the pages are flimsy. Feels like an overpriced Shutterfly book.
Title:
No room to change photos
Score:
2
Name:
Susan L.
Reviewed On:
Modern Wall Tile Refill
Content:
Beware: I got 9 of the 8 x 8” frames, and hung them in a 3 x 3 grid with about 1. 25” between frames. You can’t change the photos without taking the frame off the wall b/c of the placement of the slot and because of gravity. Artifact obviously has not tried changing photos with this grid size, as they can’t seem to grasp the issue, despite it being drawn to their attention. When you use your fingers to inch the photo up to the slot, it pushes the photo back out of range of the slot. The “tips and tricks” on the site do not mention any work arounds. Anyone?
Title:
Lia
Score:
4
Name:
Marcia M.
Reviewed On:
Baby Board Book
Content:
The material was quality. The product has a few small ink spots or smeared on different pages. But on one close up of the baby there was a black dot on her face. If I were promoting an expensive product like this I would not have let that go to the purchaser. For this reason I could not recommend this to friends, I would feel bad if this happened to them and I know they wouldn’t be happy and I would feel responsible for the recommendation. Too bad because it is a unique and quality book. Today’s world really accepts lower standards, but shouldn’t especially for something priced so expensively.
Title:
This is a first, but unimpressed with quality
Score:
1
Name:
Belinda G.
Reviewed On:
Design Your Own Flat Cards
Content:
Overall the quality wasn’t great on the cards, or what I am used to getting from AU, as I’ve been using you guys for years! Disappointing but too late to reorder.
Title:
Too Dark
Score:
2
Name:
John R.
Reviewed On:
Hardcover Photo Book
Content:
Half of my images printed way too dark which is a bummer because I think the quality of the paper and the cover are great. Also, I was hoping to print multiple copies and give them as gifts so I’m trying another phonebook printing service with the same photos before I try lightening them all and reprinting with Artifact Uprising.
Title:
4 thick prints
Score:
3
Name:
David A.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Prints poorly replicated the photos sent. Much darker
Title:
Took weeks to receive and defective
Score:
2
Name:
rachbehrens13 g.
Reviewed On:
Everyday Photo Prints
Content:
Mostly fine but an issue with one
Title:
Not glossy My fault? Just
Score:
2
Name:
Robert F.
Reviewed On:
Square Photo Prints
Content:
Not glossy My fault? Just meh
Title:
Disappointed in photo quality and wrinkle in sleeve
Score:
5
Name:
Chris J.
Content:
I was pretty disappointed in the print quality of the photo's which were taken with Sony A9 and reduced down to Artifact Uprisings size requirement. For the price of the hardcover book, I was expecting excellent quality and vibrant color in the pictures, however what arrived was a book full of pretty dull collection of photos. The sleeve was also slightly crinkled which may have been a shipping issue and not Artifact Uprisings fault, however it was still slightly annoying, again as the books are quite pricey when compared with the competition.
Title:
The photos were very dark and pixelated
Score:
1
Name:
Vania P.
Reviewed On:
Wedding Layflat Photo Album
Content:
I wish we would have gotten a heads up before they printed the book on the how bad the quality of photos looked. I wanted our guest to sign our book.
Title:
Its okay
Score:
3
Name:
Arantxa L.
Reviewed On:
Signature Layflat Photo Album
Content:
The photo album is quite expensive for what you are getting. The linen cover gets dirty easily and attracts dust so might be best to keep a protector cover on or in a box, not for coffee table use. The album doesn't lay flat unless you push and massage the album in that position. I tried adding weight to weigh down some of the pages to lay-flat. The pages do hold onto marks and scratches so just have to be delicate. I love our album to be passed around and viewed by many but this type of album is meant to be in a box and store as it is very delicate not durable.
Title:
Disappointing print quality
Score:
1
Name:
THE B.
Content:
I’ve been ordering black and white holidays cards and books from AU for years with great success. This year the quality simply fell short. The majority of my professionally shot black and white photos have a strong purple undertone and many of the cards have faint, diagonal printer lines across my daughter’s face. AU kindly offered to reorder for me when we ran into shipping issues earlier this month, but the new order is actually worse than the original, which finally did show up. It’s too late and unsustainable to preprint for a third time for this holiday season but, as a loyal customer, I sincerely hope you sort this out. As prices continue rise it’s a real shame to see such a slip in quality.
Title:
Good but not perfect for the price
Score:
3
Name:
barile.kristina g.
Reviewed On:
Calendar Refill Pack
Content:
This was my second year ordering from this brand. For the price of the refill plus the shipping (which was equal to the price of the pack) I was disappointed that the days in January were incorrect. They had January beginning on the wrong day of the month. This is a basic requirement for a calendar order. I ordered 3, and all 3 were incorrect. Also the pack included two Februarys and had January at the end of the pack. We thought January was missing until we found it at the end.
Title:
Disappointed in quality
Score:
2
Name:
Courtney W.
Reviewed On:
Everyday Photo Book
Content:
I've ordered from AU in the past and have been very happy with the products. I don't know what happened with these albums - the type on the front is uneven and poorly spaced. It looks completely amateur.
Title:
Aesthetically pleasing, lacking function
Score:
4
Name:
amandasmurillo g.
Reviewed On:
Modern Wall Calendar
Content:
I love the look of this calendar, but not being able to flip to subsequent months and easily write was unexpected. I was so caught up in how pretty it was that I didn’t think of what not having a spiral bound calendar would mean. We can lift up subsequent months to fill it out, it’s just not a smooth process so we end up taking off the pages instead.
Title:
Color issue
Score:
3
Name:
Yasuyo C.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Color is not great
Title:
The black and white printing
Score:
1
Name:
Monica B.
Reviewed On:
Minimal Greeting Holiday Card
Content:
The black and white printing for the front photo was very poor: purple and dark. I was very unhappy. I ordered another batch of Christmas cards from a different company.
Title:
quality doesn’t match price
Score:
3
Name:
kaitlyn a.
Reviewed On:
Wedding Layflat Photo Album
Content:
nice album, but honestly not worth the price. the actually quality of the prints did not look that great. the pages were extremely thick and the cover is nice though.
Title:
Quality issue
Score:
3
Name:
Ashley D.
Reviewed On:
Everyday Photo Book
Content:
Disappointed with quality of paper and grainy digital print of photo on the paper. Binding was beautiful, though.
Title:
Horrible
Score:
1
Name:
sgon82 g.
Reviewed On:
Hardcover Milestone Photo Book
Content:
I did not get what I ordered and it nearly ruined my first anniversary gift exchange.
Title:
Not centered
Score:
2
Name:
Dani B.
Reviewed On:
Everyday Photo Book
Content:
The text on the front and binder were not centered and the photos print a little dark
Title:
Just OK
Score:
3
Name:
Sue F.
Reviewed On:
Softcover Photo Book
Content:
Thought quality would be better
Title:
McCaskill card
Score:
3
Name:
THE M.
Reviewed On:
Duo-Image Love Card
Content:
Unfortunately the images printed were dark, I used the card but was disappointed.
Title:
Wrong mat - bad customer service
Score:
1
Name:
newville.korynn g.
Reviewed On:
Gallery Frames
Content:
I rush ordered 6 images for an art show, and instead of a black mat they came with white. I was told they they couldn’t be remade and shipped to me in time to hang in my art show. So I had to stick with the white. On top of that, they offered an in store credit instead of my money back for $900. I paid upwards of $1300 with rush ordering. After complaining I got $1200. I didn’t want an in store credit. You guys messed up, couldn’t fix it in time for my art show and then I couldn’t get my money back? If you can’t guarantee rush, then don’t offer it! And if you can fix your mistake in time for someone show, give them their money back!
Title:
My everyday photo books look
Score:
3
Name:
jessicaashleyclapp g.
Reviewed On:
Everyday Photo Book
Content:
My everyday photo books look fantastic on the outside; the pages are thick and lay flat as advertised, but the quality of the photos is not good. Like my softcover photo books they came out grainy and pixelated; which I found very disappointing. The prints are also not high quality ink either, I'm honestly worried they'll fade. I don't think the cost of these books compared to the quality you get from the photos is worth it. They were fairly expensive, so I thought the quality of the prints would reflect that. They did not.
Title:
Yikes!
Score:
1
Name:
Laura
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
I was so excited to receive my cards but SO disappointed to see when they arrived that the image came out significantly darker than the photo that I had submitted. I can’t send these.
Title:
Buyer beware
Score:
1
Name:
Olivia R.
Reviewed On:
Everyday Photo Prints
Content:
I was so excited to receive my photos for my daughter’s memory book. After reading so many positive reviews - I felt like it was a good investment. After waiting weeks, my order finally arrived. I’m so disappointed in the quality. My printer at home could’ve done a better job. Faces are blurry. Photos lack detail. Photos were DSLR quality, there is no excuse for the quality that I received. This was my first order from the company and it will be my last. I’m very grateful I didn’t order our $600 lay flat wedding album from them. Not worth the money. Questioning who wrote all of the 5 star reviews…….
Title:
Not really worth the money
Score:
2
Name:
Madelaine M.
Content:
I purchased this as a Mother’s Day gift and have loved my previous Artifact purchases. I guess I had hoped their was some sort of closure (maybe a slide) for where the photos stow. Whether you orient the frame landscape or portrait it just looks unpolished. Overall when you add in shipping, it’s $70 plus for an underwhelming frame.
Title:
Cute but arrived damaged and overpriced
Score:
3
Name:
Noelle G.
Reviewed On:
Baby Board Book
Content:
I got this as a gift to give my mom to read to my kids and the idea is adorable but for $60 I expected it look a little more expensive. There was damage when it arrived because there was nothing protecting the book so it got dinged on the bottom in transit. Would not purchase again.
Title:
Very disappointed. The photos appear
Score:
3
Name:
Linda J.
Reviewed On:
Hardcover Photo Book
Content:
Very disappointed. The photos appear dark and muddy. Even though I lightened them as directed on the website. I lightened almost every single photo. They did not print anything like I saw them on the screen. I realize that each screen is different, however I have printed many things with other printers and have not had this problem. Probably will not order again.
Title:
Terrible
Score:
1
Name:
Jonathan B.
Reviewed On:
Modern Wall Tile Refill
Content:
Messed up the order twice in a row, ordered 8" x 8" with no bleed. Received 7. 25" x 7. 25" with bleed. Contacted customer service, they redid the order and it came back the same. I'm done with artifact uprising.
Title:
Very dark photos printed. Not
Score:
1
Name:
Marli J.
Reviewed On:
Hardcover Annual Photo Book
Content:
Very dark photos printed. Not at all what the preview looked like and none were flagged as low quality. Image clarity seems fine—printing is super dark.
Title:
Beautiful printing, but poor match to the proofs and web appearance
Score:
3
Name:
Christopher B.
Reviewed On:
Baby Board Book
Content:
The book is striking: great color, nice finish (except for an extraneous bit of detritus under the back cover print), and rich detail. However, the printing bleed limits shown online, in the page proof, and on the PDF proof all did not match the actual printing. I had images clipped despite the proofs showing ample space between my desired image elements and the print edge. Very disappointing for such a premium product.
Title:
I’m disappointed with the quality.
Score:
1
Name:
cpr27 a.
Reviewed On:
Baby Board Book
Content:
I’m disappointed with the quality. A couple of pages are peeling. I was even sent a second book and it’s doing the same thing.
Title:
The placements of the foto
Score:
2
Name:
jana r.
Reviewed On:
In All Things Joy Card
Content:
The placements of the foto wasn’t correct.
Title:
Not clear
Score:
3
Name:
adele d.
Reviewed On:
Merry Christmas Card
Content:
Photo on the front of the card was not clear after foil imprint
Title:
Like, not love.
Score:
3
Name:
mariahrosewilliams g.
Reviewed On:
Baby Book | The Story of You
Content:
This is very high quality, but the book is oddly portioned for printed photographs. 4x6 photos don’t fit in the provided spaces, and the prompts a bit cliche. I think it will still be a fun keepsake, but not sure I’d buy again at this price point. Scrapbook or Shutterfly photo book might be a better fit for me.
Title:
Disappointing Quality
Score:
2
Name:
txsmith08@gmail.com t.
Reviewed On:
Everyday Photo Prints
Content:
I purchased these prints with the intention of framing them and giving them as gifts. When I received them each one had a smudge or ink smear. It was subtle, but noticeable enough that I wasn't able to gift them and I didn't have time to replace the order. It was pretty disappointing, I definitely wouldn't order them again.
Title:
Bad quality control, great quality when it’s finally right
Score:
2
Name:
Ian B.
Reviewed On:
Calendar Refill Pack
Content:
I haven’t received a perfect order from AU in 3+ years. There is always at least one thing in my order that is misprinted, and sometimes the replacement is even misprinted!! This time the calendars were cut off too much on the bottom so “FEB” read “FFB”, etc. The replacement was good though! Still trying with AU because the quality is great when they get it right, but nearing the end of my rope.
Title:
Never Arrived
Score:
1
Name:
devonfrances@gmail.com d.
Content:
NEVER ARRIVED
Title:
Too dark
Score:
2
Name:
Jerry H.
Reviewed On:
Square Photo Prints
Content:
Much darker than what I see on screen and expected
Title:
not impressed with the quality of the print
Score:
1
Name:
Nicole H.
Reviewed On:
Layflat Photo Album
Content:
I reached out to customer service about it and have still not heard back
Title:
Order never correctly fulfilled
Score:
1
Name:
Robyn G.
Content:
My calendar refill pack came with half of the year being pictures from someone else’s order. I contacted AU and they said they would get them reprinted and I have yet to receive the correct order.
Title:
Not as good of quality as previous orders
Score:
4
Name:
Lisa H.
Content:
fun, ritual, gift
Title:
Missing box with album is December
Score:
3
Name:
Karen B.
Content:
Although the box charge was refunded, I repurchased the box last month. I was disappointed as the writing was in small black font on the box. Since I had a box with my album purchase, I mailed my box to my son and his wife and kept this new box. I am not sure I will go through any more purchases again. Regards, Karen
Title:
Missing box with album is December
Score:
3
Name:
Karen B.
Content:
Although the box charge was refunded, I repurchased the box last month. I was disappointed as the writing was in small black font on the box. Since I had a box with my album purchase, I mailed my box to my son and his wife and kept this new box. I am not sure I will go through any more purchases again. Regards, Karen
Title:
Looked cheap
Score:
1
Name:
Ansley W.
Reviewed On:
Everyday Photo Prints
Content:
Looked like something that I printed at work on 130# paper and cut on the paper cutter. I will not be ordering that type of photo again.
Title:
Medium-Low quality craftsmanship for a very high price
Score:
2
Name:
pastoreskimo g.
Reviewed On:
Modern Metal Frames
Content:
The product is fine but there are jagged edges on the metal joinery and not a high quality product. For a $150 purchase, I would have expected a much better product.
Title:
I am pretty disappointed in
Score:
1
Name:
Jasmine B.
Reviewed On:
Large Format Prints
Content:
I am pretty disappointed in my purchase. I opened my three 8x10 prints and my first thought was, “I paid $60 for these. ” I’m usually happy with Artifact uprising but these prints did not turn out well.
Title:
Not high quality print
Score:
1
Name:
Parwana A.
Reviewed On:
Large Format Prints
Content:
I was very shocked at the poor quality of the paper used for my "fine art print". An art store has way better paper and printing qualify than this!
Title:
Love the design, quality not great.
Score:
3
Name:
Grace F.
Reviewed On:
Color Series Photo Book
Content:
I ordered a number of these for gifts, as I have for a few years now. The style is lovely & I enjoy building a collection of coordinating albums. I was very disappointed in the quality of the first batch - text was cut off on the cover, and the paper looked stained & splotchy. While customer service was quick to create a replacement order, the next batch wasn't great either. The covers were still a bit splotchy, and the edges were ragged instead of smooth. I'm not sure if the price tag is justified at this point.
Title:
Damaged Pages Upon Receipt
Score:
1
Name:
Alison P.
Reviewed On:
Everyday Photo Book
Content:
I sent an email and have not yet heard back. I would like a refund on our photo book purchase. A couple of the pages were damaged upon receipt. The photo book was to serve as our guestbook, in which guests would sign along the different pages. Unfortunately, we won’t be able to use this book with the damaged pages.
Title:
Wrinkled
Score:
2
Name:
jcopelin54 g.
Reviewed On:
Large Format Prints
Content:
Unfortunately the print was pretty wrinkled upon delivery.
Title:
The prints are always slightly disappointing.
Score:
3
Name:
Jeffrey B.
Reviewed On:
Hardcover Annual Photo Book
Content:
Always a mediocre experience with Artifact Uprising. Frustrating photo management interface, too few template options, and then the big bummer is that the prints are always a little lower quality than expect and hope for. Crunchy, inarticulate blacks and the images print darker than they appear on the interface.
Title:
Disappointing print quality
Score:
3
Name:
ckaye131 g.
Reviewed On:
Hardcover Photo Book
Content:
I like how easy it is to plan the layout of the photo books; however, the print quality was poor compared to ordering from Mpix in the past. This is my second year ordering my photo books from Artifact. Next year I will choose Mpix for a better print quality.
Title:
Disappointed
Score:
3
Name:
BARBARA W.
Content:
Thought that Inwoukd be able to get a photo on both covers did not realize that I would get a paper jacket. My fault for not looking carefully
Title:
Disappointed
Score:
3
Name:
Barbara W.
Reviewed On:
Hardcover Photo Book
Content:
Thought that Inwoukd be able to get a photo on both covers did not realize that I would get a paper jacket. My fault for not looking carefully
Title:
Photos great, wood block not so much.
Score:
2
Name:
Rebekah I.
Content:
The photos were high quality and looked great. However, the wood block was very low quality and was embarrassing to gift. The wood was discolored and gray and it looked extremely cheap. It looks like it was made out of a defective piece of wood.
Title:
Wanted to love it
Score:
3
Name:
stephaniemorenox3 g.
Reviewed On:
Baby Board Book
Content:
I ordered this book for my husbands first Father’s Day and paid for shipping according to the guidelines listed on the website specifically* for Father’s Day. However, after it appeared it wouldn’t be arriving in time, I reached out to customer service. They offered to refund me for the shipping which frankly is the bare minimum. I did afterall pay for a service I wasn’t receiving so I think it’s expected to refund me the shipping. As for the quality, it was decent aside from some bubbling in the pages and a few of the images were darker than expected. I didn’t bother reaching out to customer service again. I was really looking forward to ordering prints from them but this experience left me pretty disappointed so I’m unsure if I will give them another shot.
Title:
Photo book images were unfortunately quite dark
Score:
2
Name:
Emily B.
Content:
Beautiful overall but the images came out darker than they actually are. So the whole overall tone looks quite moody. Not really the look I was hoping for and invested quite a lot of money in it
Title:
Photo book images were unfortunately quite dark
Score:
2
Name:
Emily B.
Reviewed On:
Hardcover Photo Book
Content:
Beautiful overall but the images came out darker than they actually are. So the whole overall tone looks quite moody. Not really the look I was hoping for and invested quite a lot of money in it
Title:
Huge disappointment
Score:
1
Name:
Rachel B.
Content:
I tried to order a photo album for my mother’s 70th birthday. I tried 4(!) times to place the order, which is a time consuming process to coordinate the photos. Each time, Artifact Uprising accepted my order and notified me that the order was being processed. Each time, after some weeks of no development and me lodging a follow-up enquiry, I received a notice from the same customer service consultant Ajay saying that my order in fact had not been processed and had to be cancelled due to some ambiguous “technical glitch” that could not be explained, and I was directed to start again and “follow the instructions”. Thanks for the helpful advice Ajay! There was zero care or genuine effort to resolve my problem. Complete disaster and my mother’s birthday has well and truly passed with no gift from me. I highly recommend people consider using other providers and save months of your time by not ordering from Artifact Uprising.
Title:
Outstanding Refund
Score:
1
Name:
Deonn B.
Reviewed On:
Album Design Services
Content:
Misleading product description; estimate was multiplied by 3. 5x. Felt like bait and switch tactic.
Title:
Binding does not hold up
Score:
2
Name:
Alisha Y.
Reviewed On:
Baby Board Book
Content:
We made a book to read aloud to our one-year-old and he absolutely loved it. We probably read it three times a day. Within two weeks of that repeated use, the binding started to fall apart. This may be better as a display or special occasion item rather than a book to be frequently read.
Title:
Toddler photo book
Score:
1
Name:
Kayla A.
Reviewed On:
Softcover Photo Book
Content:
The photo book basically feels like pictures cheaply copied onto paper and bound together. I got this for my two year to have photos of herself and family/friends but she will easily rip the pages and destroy it. Should have gone elsewhere to get a more durable softcover book.
Title:
Won’t order again
Score:
1
Name:
AMANDA R.
Reviewed On:
Everyday Photo Book
Content:
The company mailed my photobook that had baby photos in it after they confirmed the order was cancelled and not charged. It went to the wrong address. Imagine the stress of having to track that order down and go intervene so a stranger doesn’t get a photo book of your baby.
Title:
Honestly didn't love the canvas
Score:
3
Name:
Jaime R.
Reviewed On:
Framed Canvas Print
Content:
I thought it would be amazing to have a canvas print of one of our favorite wedding photos, but it came out oversaturated and blurry even though we used a high-res photo from our photographer. I was disappointed given the amazing reviews I've heard from friends about Artifact Uprising. If I had it to do over again I probably wouldn't do the canvas print.
Title:
Premium Feel, Underwhelming Print Results
Score:
3
Name:
Ericka H.
Reviewed On:
Hardcover Photo Book
Content:
Overall, I had a decent experience. The design process was smooth, and the final book is well-constructed with a clean, minimal aesthetic. However, there are a couple of issues worth noting. First, many of my photos taken in daylight and high resolution, printed noticeably darker than expected. Shadow details are lost, and some images feel underexposed compared to how they look digitally. This seems to be a recurring issue and is disappointing given the premium price point. Second, I ran into a glitch while using the app. I contacted customer support and included a screenshot, but received a response asking for screenshots again, which suggested my initial message wasn’t fully reviewed. The issue resolved itself later, but it did add some friction to the process. Overall: strong concept and build quality, but the print output and parts of the support experience didn’t meet expectations.
Title:
Meh
Score:
1
Name:
sjwilson3821 g.
Reviewed On:
Giclée Art Prints
Content:
Not that great of a print. Had better luck at Sams Club with same file.
Title:
Disappointed. . .
Score:
2
Name:
Gyasi M.
Reviewed On:
Everyday Photo Book
Content:
I ordered a wedding album 10 years ago that I really loved so I was excited to order a new album as a gift for someone. When I received the new album, I was not as excited as I was 10 years ago because the quality of the album was not as good. The pictures seemed a little dark, the paper seemed a little dull, and the picture seemed a little small. I looked back at what I previously ordered and realized I must have purchased a higher quality photo book, which is understandable, but I was still expecting a more for a $70 book.
Title:
Delayed in shipping my order
Score:
3
Name:
Gabriela I.
Reviewed On:
Minimal Hand-Lettered Holiday Card
Content:
I placed the order for my Christmas cards well in advance and even paid the additional cost for expedite shipping which was supposed to take 3 days in production and 2 days to ship. My order took TWO weeks in production and shipping and additional days for it to be delivered. Nonetheless , the cards arrived after Christmas to destination . The upsetting fact is that these were our first baby announcement to family and friends, and we wanted to do it over Christmas with the cards. I wasn’t offered any discount or any reimbursement even though I paid for the expedite service that I did not get! They have no phone number to contact or anything to get your issues sorted, so you just get contacted over email by a person who replies once with somewhat of a standard email and then you don’t hear back from them again no matter how many times you email them… It was my first time using this company - probably last time too.
Title:
My cards were awful had
Score:
2
Name:
The D.
Reviewed On:
Modern Lines Holiday Card
Content:
My cards were awful had to reorder. Sent question to customer service and never got an answer.
Title:
Awesome book- but damaged
Score:
3
Name:
Shey
Reviewed On:
Hardcover Photo Book
Content:
I will start by saying I love the books, however, two of the five books I ordered arrived pretty damaged. While they offer books with up to 100 pages, I find that the books with the most pages had broken binding, which is unfortunate because it really cheapens the look of the books. While the customer service team was responsive, it has been a few weeks since I placed my initial order, one of the books was not sent out on time, and the two damaged books still have not been reshipped. I would say leave like a month of time to account for error because while the final product is awesome, I had many issues with the order, reorder, and shipping.
Title:
Brass frame not as depicted online
Score:
2
Name:
Courtney g.
Reviewed On:
Framed Canvas Print
Content:
I love Artifact Uprising and it’s been the only company I use for all my photo needs. Unfortunately, on this order of the brass frame in real life it’s a tacky orange colored brass and looks a lot different than the photos of it looking classy and cool toned online. Disappointed since I’m stuck with it since it’s the canvas attached to it.
Title:
Photos were darker than the files uploaded. 😞
Score:
2
Name:
badelvallee g.
Reviewed On:
Hardcover Photo Book
Content:
I’m so disappointed with how dark our alb turned out. My files were high res web files that show up so beautifully on all digital devices (Mac and android included), and I was so excited with the web preview. I was so sad to get our wedding album to only see everything so dark. I was hoping to send some albums to my parents and in-laws but they were also disappointed with the way that ours turned out, so we’ve decided it would be better to choose another service.
Title:
Not as good as in the past
Score:
3
Name:
Friends S.
Reviewed On:
Memorabilia Pocket
Content:
I’ve purchased this album in the past and had a great experience. This time, the photos printed remarkably low quality. It wasn’t a couple photos; it was 80%+ of the photos. I really love the company and the memorabilia pocket. However, I may not purchase again next time due to the decreased quality.
Title:
beautiful book but lacking on photo pages
Score:
2
Name:
lb
Reviewed On:
Legacy Baby Book
Content:
the book itself is beautiful. i love the typography, colors and paper quality however the design isn't very thoughtful. there are lots of photo pages and prompts in the beginning and month 1. but after that the majority of the months only have space for TWO photos. selecting two photos to represent a full month is not ideal. the add on pack has a mix of long form writing pages and some photo pages and its pretty expensive. if i had a chance to look at the book before purchasing, i wouldn't have bought this book.
Title:
Pretty good but not stellar
Score:
4
Name:
Sarah R.
Reviewed On:
Abstract Hi Greeting Card
Content:
The photo quality looked a little grainy, and on some of the cards, photos had a blurred yellow border on one side.
Title:
Nice, but not perfect for price.
Score:
3
Name:
Hannah P.
Reviewed On:
Wedding Layflat Photo Album
Content:
It's a lovely book and the color clarity is great, as is the layflat design! — but when paying a premium, I pay attention to the details (maybe a curse of a designer eye. ) Three things stood out to me that feel they'd elevate the book: 1. The foil on the front cover was noticeably off center—which was disappointing. 2. Some of the linen cover looked "dusty" perhaps glue coming through or a bad spot in the fabric. Also disappointing. I keep trying to "wipe" it off with no avail. 3. The Superfine paper I wouldn't call "matte" — it has more of a thick plastic-y look (just as an fyi).
Title:
Photo quality ok
Score:
3
Name:
matthew k.
Reviewed On:
Everyday Photo Book
Content:
For the price per book I was hoping for sharper photo quality. Many of the images came out darker than previewed and print quality wasn’t great. Nice binding and convenient builder though.
Title:
Missing items and no follow up.
Score:
2
Name:
May K.
Reviewed On:
Everyday Photo Book
Content:
The photo product itself was designed and produced quite nicely. We ordered three of the same product but only received one. I’ve submitted a complaint but no follow up has been provided.
Title:
Poor Print Quality
Score:
3
Name:
June M.
Content:
We’ve been ordering Calendars for the last 3 years to give as gifts for family and this last year the quality has changed. Our photos came out very orange/too enhanced (the original photo was NOT orange). We did complain and they gave us a credit but unfortunately we’ll be looking at very orange oompa loopma photos of our family for the rest of the year.
Title:
Disappointed
Score:
2
Name:
Mary A.
Reviewed On:
Gallery Wall Design Service
Content:
I don’t really understand what the design service is for. This was our first time doing a gallery wall and we expected more guidance like an hanging guide with measurements across the wall but what we got was a paper with basic measurements in between the photos rather than the whole wall and ended up having to do a ton of guesswork.
Title:
Image quality bad
Score:
1
Name:
Jenna P.
Content:
Image quality bad
Title:
unhappy
Score:
2
Name:
marianne d.
Reviewed On:
Baby Board Book
Content:
disappointing...after using the edit It appeared to center the front page perfectly and then the book came with half head chopped off....ughhhh \This web site has mproved somewhat but still very frustrating to navigate for the amount of $$ billed I am an UN happy customer
Title:
Quality was not what I
Score:
3
Name:
mastkate g.
Reviewed On:
Softcover Photo Book
Content:
Quality was not what I expected.
Title:
Decent with errors
Score:
3
Name:
Holden G.
Reviewed On:
Gallery Frames
Content:
A little overprice for the quality. Cutting errors with the matte and off center picture.
Title:
Cost is too expensive. There
Score:
1
Name:
Yasuyo C.
Content:
Cost is too expensive. There are no reason to buy this.
Title:
Envelope seals
Score:
1
Name:
ARYAN F.
Content:
Seals did not adhere well. Envelopes opened during mailing, so some cards fell out of the envelopes and people just received empty envelopes.
Title:
Cute! save time, not money. Sub-par quality for good brand
Score:
3
Name:
blake.eddington.be g.
Reviewed On:
Tone-On-Tone Frame
Content:
I originally saw a video online about these exact frames and was super excited to purchase them. I didn't really want to DIY something like this and I felt it was easier to just have the pros do it so i could save a little bit of my time and effort for the higher price. I was disappointed when it arrived. The frame felt cheaper than I expected given the high price and the frame wasn't even painted completely around the edges. Ill have to take some pics and update the review
Title:
Quality of paper was not
Score:
2
Name:
Fabiola R.
Reviewed On:
Square Photo Prints
Content:
Quality of paper was not good
Title:
It is well made but
Score:
3
Name:
Cheryl T.
Content:
It is well made but not what I expected. I don't really like the way photos are stored and the wood does not look natural
Title:
Beautiful frame but matting seemed rushed
Score:
3
Name:
Sarah B.
Reviewed On:
Wooden Tabletop Frames
Content:
The bronze desk frame was handsome, sturdy, and well made. The photo, however, came off kilter and the matting was crooked. There was no protection in the box other than some cardboard corner covers, which surprised me, so perhaps the photo got banged around during transport.
Title:
Like the design, not so much the print itself
Score:
2
Name:
Julia G.
Content:
Hi, I loved the design options you guys had and the ability to easily upload addresses (and get free address printing)! Shipping was speedy and everything arrived well packaged. However, I was disappointed in the print quality. The pictures looked pixelated despite being high quality prior to upload to the site. My friend who also used artifact uprising had postcards that printed poorly as well. I’m not sure if it’s the type of paper or what, but they’re not super clear. Due to this, I don’t think I’ll be using your company next year even though the designs are better than anyone’s. sorry :(
Title:
Pages were not glued down
Score:
1
Name:
Janiece P.
Reviewed On:
Baby Board Book
Content:
Pages were not glued down Chatted with Charles He is reordering it for me. Colors were darker than the proofs Brooke explained why. . the color was not what I expected
Title:
Not as expected
Score:
2
Name:
Caitlyn W.
Reviewed On:
Floating Frames
Content:
The picture I received was not great quality and after spending so much money, I wish there would have been an indicator on their end to flag that
Title:
Nice, but photo quality not great due to “environmentally conscious” photo processing
Score:
3
Name:
Tennessee c.
Reviewed On:
Hardcover Photo Book
Content:
I purchased the hardcover photo album with full book jacket, 8.25 x 11”, lustre paper, 70 pages. I used the quarter-section format, so there were 4 photos to a page. Some of the photos on the inside edge were cut off as a result because this is not a lay-flat album, but overall effect was okay. The photo jacket looked nice; I chose a panoramic vista of mountains in North Carolina. The book is pretty, but it’s not a showstopper. As others have noted, because Artifact Uprising has opted to use an environmentally friendly photo process, the photos are dark and not particularly crisp and clear. I had photos from Walgreens arrive on the same day as the photo book from Artifact Uprising was delivered, and the Walgreens quality is better. I question Artifact Uprising‘s decision to focus on environment before photo quality; ideally, they could find a way to protect the environment while also delivering a top-notch product. I do not plan to send the album back — as I said, it’s nice, just not awe-inspiring— but I had planned to purchase three of these albums and I don’t think I like it enough to do that, especially not at $116 a pop.
Title:
Colored book
Score:
3
Name:
Vladimir E.
Content:
The quality of the cover book was fantastic but the resolution of the images was disappointing. I have been a client for a bit already and this time I was unhappy
Title:
Colored book
Score:
3
Name:
Vladimir E.
Reviewed On:
Color Series Photo Book
Content:
The quality of the cover book was fantastic but the resolution of the images was disappointing. I have been a client for a bit already and this time I was unhappy
Title:
Printing problem
Score:
3
Name:
Marci M.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
Unfortunately we had a faded white line gong through our cards. I had to send them out so I just made do.
Title:
quality isnt great
Score:
3
Name:
Alexandra B.
Reviewed On:
Baby Board Book
Content:
I loved the book at first but the pages are starting to separate from each other and it has only been handled by adults. By the time my baby is old enough to handle the book it will be totally fallen apart. For $50 it should hold up better...
Title:
Not satisfied
Score:
2
Name:
Lisa H.
Reviewed On:
Design Your Own Flat Cards
Content:
I was hoping for the weight of the paper to be heavier and the printing was too dark. Should have more info on printing practices, very flat looking image per the ink you use. Very little definition.
Title:
The print quality is nice,
Score:
4
Name:
Ashleigh S.
Reviewed On:
Large Format Prints
Content:
The print quality is nice, but the ends of the prints were both damaged due to packing and shipping or poor handling care from whoever packaged it. If packing in a flat shipping bag is going to cause this damage, they should be shopped more like the albums. For the price paid, it shouldn't have damaged edges.
Title:
Really dark photos
Score:
2
Name:
Hawley B.
Reviewed On:
Memorabilia Pocket
Content:
I wasn’t prepared for how dark all of the photos would come out— had I known, i would have edited them all to be lighter. It’s hard to see many
Title:
Great product, Horrendous Customer Experience
Score:
2
Name:
Ryan C.
Reviewed On:
Wedding Layflat Photo Album
Content:
The quality of the product is great, if I was going on that alone I would give a 4 or even 5 star rating. However, the process of getting my order has seriously impacted any decision to use AU in the future. Although we did receive a full refund (which was much appreciated) for the mishandling of our order and inability to meet the holiday deadlines set by AU, I would have much rather simply paid for the product and have received it when you it was promised it. I would HIGHLY suggest to AU about rethinking their holiday promotions, as it seems they’re are unable to deliver on them. Additionally, some of the customer support staff should be trained to try to fix problems instead of stringing customers along without giving any answers. There were multiple opportunities for anyone to contact production and get a real time update for me instead of feeding me the line of "Oh no don't worry your order should be done by Christmas". If AU’s team is as small as the phone message portrays, then the production team should not be in some ivory tower where they cannot be reached. Thankfully Carson stepped up and took action to help rectify the issues we dealt with through this process. As I said, the product is great and ultimately AU stepped up and made it right. But this process will no doubt make me think twice about using them in the future.
Title:
Not happy All of my
Score:
1
Name:
becky10sne1 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Not happy All of my pictures were dark
Title:
Pretty pictures but cropped
Score:
3
Name:
maggie b.
Content:
I wonder about quality of the review process. I received a very cropped photo (my babies head was cut off).
Title:
Pretty pictures but cropped
Score:
3
Name:
Maggie B.
Reviewed On:
Everyday Photo Prints
Content:
I wonder about quality of the review process. I received a very cropped photo (my babies head was cut off).
Title:
Very Bad Color
Score:
1
Name:
Yasuyo C.
Content:
Look and design is Nice. But this company check color proof. Picture looks good but real calendar's color was too vivid and blue.
Title:
Slow production
Score:
2
Name:
Kirsten J.
Reviewed On:
Baby Board Book
Content:
Easy to make, but it’s been two weeks since I placed my order and it’s still “in production. ”
Title:
Walnut Album Box
Score:
1
Name:
TR Y.
Reviewed On:
Walnut Album Box
Content:
Photo album/books are beautifully made. The wooden boxes do not have the same level of quality that matches the photo books. The quality of the wood is not up to par with your other products. The quality of the wood finish is not professional and does not match the images on the website. The construction is too flimsy being held together by very thin nails. I ordered two and both arrived completely broken and cracked. Support team was super helpful and sent new ones that I am waiting for - however, to be honest, I would have been happy with a refund. I love the quality of the photo books. The accessory items do not match the quality of the brand.
Title:
Prioritizes logo on everything
Score:
1
Name:
Riane D.
Reviewed On:
Multi Merry Photo Card
Content:
The logo took up so much space that it made the font on our card unreadable. Quality was far more poor than minted. Will not buy again.
Title:
Too dark
Score:
1
Name:
artuohy g.
Reviewed On:
Giclée Art Prints
Content:
Paper quality was nice but the photo prints came out way too dark. Was able to reprint the photos a second time and had my best friend who is a professional photographer edit and format the photo as the company suggested so it didn’t come out as dark. I had to pay for shipping only for the photos to come out just as dark as the original prints. Went to fedex and got a great print for less money too. Disappointed.
Title:
pictures printed out darker than
Score:
3
Name:
Christy C.
Reviewed On:
Hardcover Photo Book
Content:
pictures printed out darker than I thought--different from the pix online & on the screen. There was also about 20 blank pages at the end of the book!? I got a message that no more pages were allowed & stopped adding & editing, and then printed. Not sure why there were so many blank pages. Frustrating.
Title:
Could be better
Score:
5
Name:
mariaskellyvk g.
Reviewed On:
Photo Block & Prints
Content:
This looks great. However, all of my photos did not upload and this ended up getting sent to me with only one photo. I would say not worth the price for only one photo to display.
Title:
Delaminated
Score:
3
Name:
d
Reviewed On:
Ultra-Thick Signature Prints
Content:
I've had a thick matte print from Artifact Uprising since 2020 or 2021 and have loved it this entire time. But recently I walked into the room and noticed that it had completely delaminated into a stack of individual sheets, which I was not expecting, especially since I live in a very dry climate. I love the idea and look of the thicker paper but the execution and quality seem to be lacking a bit, and it doesn't feel worth the extra money if I'm just going to end up with a thin paper print anyways. If I wanted thin paper, I would have just ordered from White House Custom Color for better quality and a sharper image.
Title:
framed print
Score:
2
Name:
Kayla R.
Reviewed On:
Gallery Frames
Content:
The print itself looked good but the frame looked hastily put together- gaps on some sides between the frame pieces and the back little pad was put half way sticking out of the frame so when print was mounted you could see it sticking out. For the price I paid I was disappointed.
Title:
Not same quality as in the past
Score:
3
Name:
HEATHER M.
Reviewed On:
Brass Easel & Calendar
Content:
The photos were shifted or cropped differently from what was in our project, so tops of heads were cut off, etc.
Title:
Nice but crooked
Score:
3
Name:
bethel t.
Reviewed On:
Baby Board Book
Content:
The board book came out nicely. But many of the words and pictures were crooked. That was disappointing. We hope the new one is better.
Title:
Over priced and mediocre
Score:
3
Name:
tpatt0517 g.
Reviewed On:
Wedding Guest Book
Content:
I can’t believe how much this book costs, when I received it was beautiful but definitely not worth over $200 dollars. Could have easily used other brands and gotten the same result.
Title:
Great quality prints, but binding is not sturdy and rips easily
Score:
4
Name:
Dow K.
Reviewed On:
Baby Board Book
Content:
I love the quality of the pages and the prints themselves. However, the book binding is very fragile and tore the second time I opened the book with my daughter. Do not buy this board book for a child - the binding is made from thin paper and will get torn up immediately.
Title:
Disappointed
Score:
3
Name:
jessica E.
Reviewed On:
Giclée Art Prints
Content:
One print was great, the other was unacceptable. Turnaround from USPS was more than one week. Usually love your work. Not so great for the price.
Title:
A gloomy gift
Score:
2
Name:
Becca
Reviewed On:
Baby Board Book
Content:
This is my second board book. The first one I made two years ago and did not use a prebuilt theme and the quality was outstanding. This time I used the "big" Father's Day theme. The print on the photos all seem so dark. There is one page that is not. The photos didn't look dark when I made the book, it didn't say "low quality. " All the photos were from my phone. I'm super disappointed because of the cost but more so I am embarrassed to give this as a gift. :(
Title:
Picture blurry
Score:
1
Name:
jillmuldoon766 g.
Reviewed On:
Large Format Prints
Content:
Picture blurry
Title:
A little disappointed with quality...
Score:
3
Name:
WHITNEY J.
Content:
I'm a frequent user of AU & have always been very impressed with the quality! This time unfortunately I was a little disappointed with the quality, especially with the inside cover, it was wrinkled & glued down haphazardly - not what I have come to expect from AU.
Title:
A little disappointed with quality...
Score:
3
Name:
Whitney J.
Reviewed On:
Hardcover Photo Book
Content:
I'm a frequent user of AU & have always been very impressed with the quality! This time unfortunately I was a little disappointed with the quality, especially with the inside cover, it was wrinkled & glued down haphazardly - not what I have come to expect from AU.
Title:
Great product, but picture quality not as expected
Score:
4
Name:
Dina H.
Content:
Beautiful quality easel and paper is sooo very soft and luxurious. A bit disappointed on the picture quality and coloration. It was not as bright and crisp as I had hoped it would be.
Title:
For some reason the interior
Score:
3
Name:
Darrell K.
Content:
For some reason the interior photo is off center, despite filling the entire photo frame-- I double checked after receiving them. Unfortunately since they took so long to produce and receive, there was not time to order replacements and they needed to be sent out as they were.
Title:
Missing Embossing
Score:
4
Name:
The F.
Reviewed On:
Walnut Album Box
Content:
It’s pretty but it did not come with the album embossing that the standard box did. Looks too plain without the personalized saying on the front.
Title:
Not what I was expecting
Score:
1
Name:
allykstevens g.
Reviewed On:
Hardcover Photo Book
Content:
First time ordering, and I definitely need to re order. The book did not come out as I expected.
Title:
I could have printed that.
Score:
2
Name:
emily f.
Reviewed On:
Large Format Prints
Content:
I've ordered a lot of photo-sized prints over the years and love the quality, but two large scale prints didn't live up to expectations. I think I could have printed them on home on printer paper and had the same resolution... kind of grainy. One of the prints I ordered was a nice senior picture from my daughter's professional photo session. I splured on "the nice one from Artifact" for our home, but also ordered a few copies of the same print through a cheap online photo site at 75-cents each to give to the grandparents. The cheap ones looked much crisper, so maybe it was the photo paper... I'll keep using AU for smaller prints on thicker cardstock, but I don't know if I'd ever spend $100 to get two so-so large format prints again.
Title:
It never arrived and I’m
Score:
1
Name:
maggie v.
Reviewed On:
Merry & Bright Collage Card
Content:
It never arrived and I’m having trouble contacting someone to help me. :( very disappointed they were supposed to arrive 10 days ago.
Title:
Pages ALL have Bent Edges
Score:
1
Name:
sophieandchristianspeer l.
Reviewed On:
Photo Guest Book
Content:
I submitted a form about my disappointment in my purchase. All of my pages for my guest book are bent in the corners and I want to be able to get a replacement.
Title:
Easy to design but quality lacking
Score:
2
Name:
Keith S.
Reviewed On:
Hardcover Travel Photo Book
Content:
The UI for designing the book was great but the final product had blurry pictures and was much lower quality than a snap fish option
Title:
Holiday cards a disappointment
Score:
5
Name:
Kelly M.
Content:
Cut off part of photo..
Title:
Oh no!
Score:
5
Name:
tonya w.
Reviewed On:
Be Light Holiday Card
Content:
Unfortunately, not what we expected. Our order had a flaw and our inquiry went unanswered. We are fans of Artifact Uprising but this order was a miss.
Title:
Late Arrival
Score:
2
Name:
Laurie S.
Reviewed On:
Minimal Greeting Holiday Card
Content:
When one places an order, the lead time should be very upfront. My order took approximately 2-3 weeks to deliver.
Title:
There was zero Foil Printing....
Score:
1
Name:
Tiffany1974
Content:
All I received in the mail were twelve printed out pictures.. I payed forty seven dollars for 4x6 printed pictures.. No calendar, No nothing!! I am so upset, this was supposed to be my Mom's Mother's day gift.
Title:
Disappointed
Score:
3
Name:
marissa o.
Reviewed On:
Minimalist Sketch Holiday Card
Content:
We received are cards and were disappointed with the quality in photos. They were super grainy especially compared to other cards we received from friends who printed with places like snapfish, minted, shutterfly, and paper culture. Sad since we love our wedding album.
Title:
Wrong items sent
Score:
1
Name:
Brooke M.
Content:
Got 25 of one photo instead of the 25 different photos I ordered...
Title:
Wrong items sent
Score:
1
Name:
Brooke M.
Reviewed On:
Everyday Photo Prints
Content:
Got 25 of one photo instead of the 25 different photos I ordered...
Title:
Some of the wood blocks
Score:
2
Name:
Emily C.
Content:
Some of the wood blocks were very dark in color
Title:
Could use a little tweaking + attention to detail!
Score:
2
Name:
Sydney L.
Reviewed On:
Big Announcement Save the Date
Content:
We were really excited to order these for our wedding, however what we received ended up resulting in a refund due to he quality. I am and will forever be an AU fan, but this was a bit sad to receive compared to previous purchases. The front was BEAUTIFUL, however the back of all 100 of our cards were not centered on the short side (noting that we were aware and loved the off-centered the long-side look). Some of the prints were also crooked. We didn't have time to reorder and had to go to a local shop. I'm not sure if the template itself wasn't centered? It appeared to be, but I could be wrong. One more time emphasis that it is SUPPOSED to not be centered on the long side, but ours were delivered un-centered the short side...Just to avoid unnecessary confusion. One note that I would mention for the cards themselves is the thickness of them. I would honestly pay for them to be a little thicker—similar to the "Everyday Prints". Just some feedback for them should you ever consider changing that detail! Still sending all my love to the team, though! I know you're all hard at work!
Title:
Mixed feelings
Score:
3
Name:
Leah S.
Reviewed On:
Everyday Photo Book
Content:
I was looking forward to receiving my product but was disappointed by some of the quality of the photos. Some came out very dark and I was planning on displaying this album at our upcoming wedding. Given the cost I was hoping for better photo quality.
Title:
Beautiful prints but…
Score:
4
Name:
Allison P.
Reviewed On:
Hardcover Travel Photo Book
Content:
Gorgeous prints but don’t even waste your time or money on adding the gold foiling. Ours came to use completely off center and it’s only on the dust jacket and not the book itself. Pretty disappointing since you’re paying a decent amount for these books.
Title:
Printed fine, but difficult to create
Score:
2
Name:
Maggie H.
Content:
The quality of the photos was fine, but some of the layouts were odd in print. My biggest complaint was how difficult it was to move photos around when building the book. The website was so slow. I would not use it again.
Title:
Printed fine, but difficult to create
Score:
2
Name:
Maggie H.
Reviewed On:
Hardcover Travel Photo Book
Content:
The quality of the photos was fine, but some of the layouts were odd in print. My biggest complaint was how difficult it was to move photos around when building the book. The website was so slow. I would not use it again.
Title:
Beautiful cover poor print quality
Score:
3
Name:
blang514 g.
Reviewed On:
Hardcover Photo Book
Content:
The covers are beautiful, but the print quality was lacking. I’ve printed superior products at Walgreens for a fraction of the price.
Title:
Underwhelming
Score:
2
Name:
Lindsey C.
Reviewed On:
Lustre Photo Prints
Content:
Same quality as Google Photos or any other print shop and 10 x the price.
Title:
Such bad quality
Score:
1
Name:
laurenmoghavem g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Such bad quality
Title:
Disappointing,
Score:
2
Name:
Nyree T.
Reviewed On:
Softcover Mini Photo Book
Content:
Disappointing,
Title:
The resolution of the pictures
Score:
5
Name:
macr2768 g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The resolution of the pictures was good but the material used for the cover seemed a little on the cheap side. It was bent and didn't lay flat.
Title:
Meh. I recommend Simply to Impress for your printing needs.
Score:
3
Name:
The S.
Reviewed On:
Hand-Lettered Joy Card
Content:
Had a whole thing about shipping with this company; I ordered my Christmas cards on 11/26/2022 and they were expected to be delivered 1/11/2023. Lol customer service is only done via email and they told me multiple times from 2 different representatives that this was my fault, and ultimately it was, I didn’t read the shipping fine print, we live in Hawaii I should know better. I’m not upset about being wrong and I don’t have a problem admitting that but customer service did not have any solutions, no helpful problem solving did not even offer 10% off a future order. Just kept screenshoting their policy and sharing how this was my mistake. Not solution based in the bit. I know it’s my fault but now my Christmas cards are coming next year! Can you help me? I eventually asked for a refund and they gave it to me (I was shocked). The cards came 12/29/2022 and frankly were pretty underwhelming compared to the product I purchased from Simply to Impress (10/10 btw). Do not only were my cards sent SmartPost (and okay option on the mainland) they were pretty mediocre when they finally arrived. Won’t be using, what I thought to be a trendy fun company, again.
Title:
Take your money else where
Score:
1
Name:
Breylan W.
Reviewed On:
Everyday Photo Book
Content:
This book is tiny and the print quality is terrible. We have ordered these books before from other sites and got a WAY better price for a way bigger and prettier book. Ontop of that we paid for express shipping that they said they couldn’t do but then when asking for a refund they said they would get it to us in the time frame but then we only got 1 out of the 2 books. Very disappointed I could Have made this at staples.
Title:
Hardware doesn’t work
Score:
1
Name:
Joy
Content:
The calendar looks great but installing it was a pain because the screws aren’t the correct size for the dry wall anchors. We are making it work but don’t think the calendar will hold.
Title:
The board book was beautiful
Score:
3
Name:
Brittany S.
Reviewed On:
Baby Board Book
Content:
The board book was beautiful until I realised the images were printed on thin sheets of paper and Pasted on as opposed to being printed on the board itself. Poor construction, definitely not for child use.
Title:
Beautiful overall, but lustre pages not as nice as expected
Score:
4
Name:
jenn.breast g.
Content:
I purchased 5 of these books for family members to have an album of my wedding as a Christmas present. They turned out beautiful, but honestly I was disappointed in the picture quality. I know that I have really sharp, high-quality photos from my photographer, but they look ever so slightly blurred on the pages. I guess if I'm paying upwards of $250-300 per book, I was expecting the photos to be crystal clear. But, the pages are nice and thick, and the cover is really pretty (I got the green with gold detailing). Overall, they were all really happy with the presents, and it's mostly me that notices the flaws. However, I was going to purchase a bigger album for myself, and the quality made me second-guess this choice. If I do purchase one from AU, I might get the matte instead.
Title:
Some frames not flat & unclear labeling about no glass.
Score:
3
Name:
Heather H.
Reviewed On:
Modern Wall Tile
Content:
3 out of the 12 frames were not flat, they bowed up at one corner and will not lay flat on the wall. I also think that the description of these frames should be clearer. It is very unusual not to have glass. I would not have paid $400 had the title description said these were glassless. I wish they were more clear.
Title:
Bit dissapointed
Score:
3
Name:
ilsegonzalezfg g.
Reviewed On:
Hardcover Photo Book
Content:
The photos don’t appear the same in the spaces because of the book’s stapled binding.
Title:
Well crafted but....
Score:
3
Name:
Heather R.
Reviewed On:
Elopement Layflat Photo Album
Content:
The picturea seem very dark - not like the originals. Also I didnt anticipate the pages being so extremely thick. Had i known I may have orders a different product. On a positive note, it is clearly well crafted.
Title:
Not as great as usual
Score:
3
Name:
Nili S.
Content:
Some of the color on the photos were off and I don’t love paying so much for shipping for 10 prints. Though I usually love ordering from you, I will rethink using your services unless I need something special.
Title:
Not as great as usual
Score:
3
Name:
Nili S.
Reviewed On:
Everyday Photo Prints
Content:
Some of the color on the photos were off and I don’t love paying so much for shipping for 10 prints. Though I usually love ordering from you, I will rethink using your services unless I need something special.
Title:
Overpriced for what it is
Score:
3
Name:
Deborah L.
Reviewed On:
Custom Photo Calendar
Content:
My other calendar from you folks was really nice, but I expected a more impressive backing for the calendar pages on this particular order.
Title:
Too Dark
Score:
2
Name:
jbri00seno g.
Reviewed On:
Hardcover Photo Book
Content:
The phonebook I ordered was of excellent quality, but my photos came out dark. On screen my photos looked great but when they made the transition into a physical medium they were really too dark to enjoy. In the web browser I thought everything looked good but the transition was hard to calibrate for. I’m a little let down that it was almost $100 and that about 1/2 my photos are too dark, it’s okay though. If I order another one I’ll be sure to over expose rather than use my phone screen to gauge how it will look when printed.
Title:
Image on cards printed incorrectly
Score:
1
Name:
joakes1208 g.
Reviewed On:
Merry Christmas Bow Card
Content:
The image on our Christmas cards was distorted and looked like the colors printed incorrectly. I tried contacting the company after receiving my cards, but have yet to hear back.
Title:
Cute book but page was ripped
Score:
3
Name:
salcito.nicole g.
Reviewed On:
Baby Board Book
Content:
Photo quality was great but the inside cover had a rip in it when it arrived and was too late to replace before Christmas (shipping took 3 weeks)
Title:
Would not purchase again
Score:
1
Name:
sanjanakurapati13 g.
Reviewed On:
Hardcover Photo Book
Content:
I was truly so disappointed in my book. Most of the photos were not clear even though they were all from the same album/source. Truly ruined the present and experience of documenting our engagement especially for the time and cost put into it.
Title:
three strikes
Score:
2
Name:
The C.
Reviewed On:
Metal Tabletop Frames
Content:
sadly, three of the last four orders from artifact uprising have not been up to the usual standard. to be fair, they reframed one of them and the reframe was perfect. but on this last frame order the mat was cut too wide for the print resulting in the white foam core exposed all around the printed photo; the card stock from another order was so thin that it bowed. i'm disappointed because the quality from a.u. in the past has been excellent.
Title:
Envelopes are weak
Score:
4
Name:
Luis H.
Reviewed On:
Merry Stitches Holiday Card
Content:
The cards are excellent, but the envelopes are weak. Some of them had very faint print (I had to use the extra envelopes to print the address myself) and some were open (I had to fix them with tape)
Title:
Not the greatest sadly
Score:
1
Name:
Liz R.
Reviewed On:
Tied With a Bow Holiday Card
Content:
I was really excited to try these cards for our holiday cards this year. We loved the card design. Sadly, the photo quality was quite blurry (not bad but just not as clear as it could have been resolution wise) even though we used a large professional scale photo. The envelopes were hard to seal and bubbled a bit on the backs, I also wouldn't have minded an extra envelope or 2 to correct for some typos :) Hopefully they will workout the kinks for next year but I really want to love this site!
Title:
Did not live up to expectations
Score:
1
Name:
Sandhya R.
Reviewed On:
Hardcover Photo Book
Content:
I was very excited for this album and spent a great deal of time on the layout. Many of the pictures inside look either faded or overexposed. Even though it looked great on my computer screen and there were no warnings about image quality, many images appear blurry. I also made a board book and feel like the quality of that (the album even shares some pictures) is much better.
Title:
Exterior binding nice, but print quality was not great.
Score:
3
Name:
Lindsay G.
Reviewed On:
Hardcover Photo Book
Content:
I worked for months to create a photo book of my dad for his 60th birthday. The finished product was beautiful overall but the quality of the printed photos left something to be desired. Everything looked great and high-res on my desktop when I designed it and I only got the “low resolution” warning for 2-3 photos out of the 160+ pages I made. When I received the book a lot of the photos on the paper looked lower quality. The ink on the paper didn’t look right. I like the ease of designing but I’m not sure I’d order from here again, or if I did I would have to research which paper to print better photos on.
Title:
Super responsive customer service. Quality of prints not so good.
Score:
2
Name:
leslie g.
Reviewed On:
Large Format Prints
Content:
I was really disappointed in the prints. They were uniformly too dark and much of the detail in the subjects was lost. The CSR was great. The prints were reprinted (at no cost to me) after discussion about the quality of the prints. The new prints arrived promptly. They were identical to the first set. Absolutely no difference. Same issues. I gave up.
Title:
If you want off centered title, this book is for u
Score:
1
Name:
Maddison S.
Reviewed On:
Layflat Photo Album
Content:
I ordered this book for my guestbook with my fiancés and I name in the front. I received the book with off centered names. The company was nice and attempted to fix this however names still off centered. Very disappointed. I’m not sure why this is acceptable
Title:
No Glass?
Score:
5
Name:
absbhbm416 g.
Reviewed On:
Modern Wall Tile
Content:
I was disappointed to see that the wall tile photo frame was not protected by glass.
Title:
Quality went downhill
Score:
3
Name:
Amelia K.
Reviewed On:
Hardcover Annual Photo Book
Content:
I’ve used AU for a few years now and this year I was so disappointed in the quality of my photo album. The proof did not reflect what I received. Will not purchase again.
Title:
Missing envelopes
Score:
3
Name:
Caitlin M.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
Our cards turned out beautiful but our package was shirt 10 envelopes. Not really enough time to wait for a replacement order.
Title:
print quality
Score:
3
Name:
Amanda E.
Reviewed On:
Softcover Mini Photo Book
Content:
Unlike my past orders from Artifact Uprising, I found the quality of the prints in my last order to be lacking. The details of the photos were quite muddy and hard to decipher (people's faces). So unfortunate.
Title:
Wood looked cheap & discolored
Score:
2
Name:
KateL
Content:
I love artifact uprising prints and have them all over our home. We wanted to send a set to a grandmother as a gift and thought this would be a great way to do it. For the price point I didn’t expect much from the wood block but it was still disappointing. I understand color variation in wood but the block was half blue and half pale white with a haphazard stamp crooked underneath. Definitely won’t be giving it as a gift as it looks more like a wood shop scrap.
Title:
Not bad - not impressive
Score:
3
Name:
Kim R.
Content:
Product 75% Process 50%
Title:
Not bad - not impressive
Score:
3
Name:
Kim R.
Reviewed On:
Hardcover Photo Book
Content:
Product 75% Process 50%
Title:
Needs improvement
Score:
2
Name:
Lauren W.
Reviewed On:
Baby Board Book
Content:
Not great quality. Only printed half of the title on the spine.
Title:
Book photos will differ from your screen or pdf preview.
Score:
4
Name:
Elizabeth W.
Reviewed On:
Baby Board Book
Content:
Photos print darker than expected. Less vibrant.
Title:
Fine quality but overpriced
Score:
3
Name:
Sam D.
Reviewed On:
'Tis The Season Holiday Card
Content:
Quality is about the same as shutterfly, maybe photo clarity is slightly better. Way more expensive. Not really worth it in my opinion
Title:
Quality is an issue for cost
Score:
3
Name:
Lindsay R.
Reviewed On:
Wedding Layflat Photo Album
Content:
I normally don't write reviews but I worry that the quality of Artifact Uprising products has gone downhill after having two issues with my order back-to-back. The first time, there was a printer error that resulted in visible stripes in two of the largest black-and-white photos in our book - reducing their impact and making it highly noticeable. I reached out to AU and got a reorder which I do appreciate. However, the reorder binding was messed up and the cover has visible adhesive errors and looks worse than the original. Now I have two expensive photo books that have issues. I will of course keep them and I do appreciate the quality of the pages, layflat design, and photos that weren't misprinted, but I feel as if the price does not justify the quality received of these items.
Title:
Sadly, no ornament.
Score:
5
Name:
The F.
Content:
This ornament is lost in transit, I believe. So not sure why I'm being prompted to review something I've yet to see and is lost. ¯\_(ツ)_/¯
Title:
overpriced
Score:
3
Name:
Brook N.
Content:
Beautiful book but way over priced compared to other sites
Title:
overpriced
Score:
3
Name:
Brook N.
Reviewed On:
Hardcover Photo Book
Content:
Beautiful book but way over priced compared to other sites
Title:
Okay
Score:
3
Name:
Richard M.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the book itself was good. However, the pictures were dark. If they were brighter, the book would have been much more pleasing.
Title:
Pretty
Score:
3
Name:
Natalie G.
Reviewed On:
Pressed Glass Photo Ornament
Content:
It’s pretty but the hinge comes undone very easily and the picture falls out. For the price I was hoping for something sturdy. I like that it came with two color options for the ribbon. It could also be reused in the future with self printed photos. But overall a bit overpriced for the product.
Title:
Great Frame, Poor Print Quality
Score:
1
Name:
Marc P.
Reviewed On:
Floating Frames
Content:
We purchased from Artifact Uprising because they advertise themselves as a high end product. We assumed purchasing from them would mean better quality prints than what we would get at a drugstore or Shutterfly equivalent. We were disappointed when our order arrived and it was over saturated and overall much more red than our professional photography and the proof that was given to us by Artifact Uprising. After we pointed this out, they promptly resent our order - frame and all. While they were quick to respond, they still did not resolve the issue with their printing. I work for a production company and our photos were done by a professional photographer so I understand color grading and post production more than most people. I had other samples printed after this printing issue to make sure it wasn’t an image issue, and every sample - ordered from other vendors and even printed from home - printed correctly without looking over saturated and red. After talking to their customer service team, it also sounds like the printing is done by a third party and then assembled in house. This is also concerning because it comes across like they handle all of the high quality printing on their website, when in fact they end up blaming the printer as having issues and ordering reprint instead of actually recalibrating anything in house. We will not order from this company again.
Title:
Great Frame, Poor Print Quality
Score:
1
Name:
Marc P.
Reviewed On:
Metal Tabletop Frames
Content:
We purchased from Artifact Uprising because they advertise themselves as a high end product. We assumed purchasing from them would mean better quality prints than what we would get at a drugstore or Shutterfly equivalent. We were disappointed when our order arrived and it was over saturated and overall much more red than our professional photography and the proof that was given to us by Artifact Uprising. After we pointed this out, they promptly resent our order - frame and all. While they were quick to respond, they still did not resolve the issue with their printing. I work for a production company and our photos were done by a professional photographer so I understand color grading and post production more than most people. I had other samples printed after this printing issue to make sure it wasn’t an image issue, and every sample - ordered from other vendors and even printed from home - printed correctly without looking over saturated and red. After talking to their customer service team, it also sounds like the printing is done by a third party and then assembled in house. This is also concerning because it comes across like they handle all of the high quality printing on their website, when in fact they end up blaming the printer as having issues and ordering reprint instead of actually recalibrating anything in house. We will not order from this company again.
Title:
Extremely disappointed
Score:
1
Name:
Steve D.
Reviewed On:
Hardcover Photo Book
Content:
I researched various photobook printing companies for my wife's birthday gift and Artifact Uprising was highly recommended so I went with it. The design was fairly easy, although the website is somewhat slow. Aside from selecting the book size and cover option, I left the default "Recycled Matte" paper option, assuming it's a tested option. There's no way/option to preview different paper types, nor is there any warning about the "Matter" paper option. The book I got was nicely packaged but the pictures inside look nothing like I previewed online. The pictures look grainy and faded in color, like in used magazines from the 50s. (I made sure there were no warnings about image resolution before ordering. ) I'm not new to photo books and have a number of them done through Costco and Shutterfly before, and the pictures in them look gorgeous compared to what I got from Artifact Uprising. I'm not saying all AU products are bad, but in my case, considering the quality of the product I got and the cost (~$80 with a 20% discount), I cannot recommend Artifact Uprising. Thanks. Steve
Title:
I wanted to love it but…
Score:
1
Name:
Nicholas F.
Reviewed On:
Color Series Photo Book
Content:
I really wanted to love the book but the print quality wasn’t the best. The images that I uploaded were 600dpi so I know resolution wasn’t an issue. I think the colors were not very crisp. The online editor however was easy to use.
Title:
Not the best delivery
Score:
3
Name:
Jacob Z.
Reviewed On:
Everyday Photo Prints
Content:
While I had ordered 4 large prints and a set of everyday prints. I somewhat expected them to arrive together. Large prints came in first, quicker than expected. The small everyday prints came in almost a month later. I don’t know what happened in the shipping part but that is just ridiculous. And on top of that I had not gotten any updates, until my mom sends a picture of a package, not knowing what it was because I hadn’t ordered anything and to me realization it was my prints. A month later.
Title:
Quality is not as good
Score:
3
Name:
Meagan P.
Reviewed On:
Baby Board Book
Content:
I have ordered 2 books before and I just ordered the exact same one but the old ones were thicker than the latest one I got. Plus the book was not very straight and is slightly bent in certain places. Also the fact that we are still charging extra for shipping!? That is crazy. I’d rather pay more for the book and get free shipping.
Title:
Zero Stars For Giving Up
Score:
1
Name:
Adam D.
Reviewed On:
Large Format Prints
Content:
I ordered a 30”x40” for an exhibition I had coming up. Because they roll the print and put it in a tube that was maybe 2 inches wide it had creases in it. Customer service had the print sent two more times and it had creases in it both times. By the third time they just GAVE UP and refunded my money. Why sell 30x40 prints if you can’t get them to the customer in good condition? I am a professional photographer and always had good luck with smaller prints so I always recommended Artifact Uprising to all my clients. I’m not sure I can do that anymore, at least not for large format prints.
Title:
Too difficult to make
Score:
2
Name:
Gretchen E.
Reviewed On:
Softcover Photo Book
Content:
Really nice product, but uploading photos from my phone took forever. Then there was also a glitch with my gallery that caused layout errors and I had to start over. Would love to use this more, but just took too much time. This is probably better for Weddings and other big life moments, but not a summer trip.
Title:
Love AU Products But Editing Platform Is Glitchy
Score:
4
Name:
The F.
Reviewed On:
9-Image Photo Strip Holiday Card
Content:
I love the overall product but had issues making the cards. Adjusting the placement of the images was frustrating as it kept defaulting to certain areas and the holiday greeting ended up printing in smaller black font after u increased the size and changed the color.
Title:
Order Quality Not Great, but have always loved these calendars
Score:
2
Name:
Lindsie V.
Reviewed On:
Brass Easel & Calendar
Content:
I have ordered a calendar from here for the past 3 years and I have always loved. However, the quality of this order was definitely not up to standards. I understand that non-professional pictures may not have the best quality, but I have always used a mix of both types of photos and they've always came out clear, sharp and full of color. This order seemed a bit dull, quality was not great for both professional & non-professional pictures. I selected expedited shipping, which should not of impacted the quality, but maybe it did. I am giving this specific order only 2 stars. Sorry :(
Title:
everyday photo
Score:
1
Name:
hannahxoashlee g.
Reviewed On:
Everyday Photo Book
Content:
I was not impressed by the quality based on the price. I would recommend looking elsewhere. Turn around was good
Title:
I was pretty disappointed that
Score:
3
Name:
Aline K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was pretty disappointed that the pictures are printed in normal paper and not photo paper. I was definitely not expecting that. It was my first time printing an album and I never thought it would not be printed in photo paper. It tales the magic away. And also the quality of print was not the best for some of the pictures. Putting the album together was easy and fun though.
Title:
Pictures were printed so dark you couldn't see anything.
Score:
2
Name:
Emily G.
Reviewed On:
Hardcover Photo Book
Content:
I got some professional photos taken and the digital files show perfect contrast even in the Moody lighting. However, when I got the printed book, those same images were so dark I could event see my face. So disappointed I paid for nothing.
Title:
Order canceled without any notice
Score:
1
Name:
Hilary L.
Content:
Never even got the product
Title:
App messed up, late order, no reply
Score:
1
Name:
Jessica U.
Reviewed On:
Photo Block & Prints
Content:
I’ve already sent emails about my last order and Have not received any response back. My email is JessicaUnderwood338@gmail.com If there’s anyway to reference those emails
Title:
Wrong item sent
Score:
1
Name:
Lauren C.
Content:
Received someone else’s wedding album instead of ours and imagine that they probably have ours. Still waiting for the correct album to come, hoping to receive it by Christmas but it still hasn’t shipped…
Title:
Frustraing Project Process
Score:
3
Name:
Jessica F.
Reviewed On:
Hardcover Wedding Photo Book
Content:
My husband and I built out entire book and foolishly realized we hadn't selected the flat lay we were hoping for. We did everythign we could think of to partner with the Artifact team to move our project to a flat lay version with zero luck. We were incredibly disappointed after all the time we put in. It seems crazy there's no back door way to shift a project into a different SKU. We realize we accept some of the blame here for not moving more carefully through the selection process but this just wasn't the experience we were hoping for. After investing so much time we felt conflicted about purchasing a book we didn't want. It doesn't feel like we got the value for our money or our time.
Title:
great book overall, but the dust Jacket is a bummer.
Score:
4
Name:
Britt R.
Reviewed On:
Memorabilia Pocket
Content:
the book was great and what I exspected. However the dust jacket is a waste, and unfortunately is the only thing that has the exterior text. The paper of the jacket was poor quality and wasn't ed folded well and it was not clear from the website what it would look like in print. I thought it was going to have the text in the cover of the book as well and i thought the Jacket would be green since i didn't add a photo.
Title:
do not waste time and money
Score:
1
Name:
alex s.
Reviewed On:
Hardcover Photo Book
Content:
first book was missing outside script and pages were messed up. they sent me a new one and it was still missing the “title” on the outside
Title:
A little wrinkled from the
Score:
3
Name:
Tania C.
Reviewed On:
Wedding Guest Book
Content:
A little wrinkled from the front where it folds and some pictures were printed in low quality. Unfortunately I don’t have time to order a new one and get it back on time before the wedding
Title:
Print quality was very poor.
Score:
1
Name:
Kim D.
Reviewed On:
Everyday Photo Prints
Content:
Print quality was very poor. They turned out way to dark and as a result, many could not be used.
Title:
Photos easily scratched
Score:
3
Name:
marianna g.
Content:
Unfortunately the images were great but the quality of the paper poor and easily scratched! Also the edges looks burnt and faded/yellow.
Title:
Bent again
Score:
3
Name:
Diane G.
Reviewed On:
Large Format Prints
Content:
I live the photos that I have gotten from artifacts, BUT!! Every time I order they do an awful job of packing. This print has a bent corner, other prints I previously order were tweaked in the middle of the print. They are always nice about it but I ended up just feeling bad about complaining. I did not even bother to let them know this photo was damaged. It’s all in the way they ship things.
Title:
Wedding guestbook
Score:
2
Name:
Leah H.
Content:
We were very excited to order our wedding guestbook - despite the high cost, we felt it was worth the splurge. However we were disappointed when it arrived. The photo quality was significantly lacking and somewhat grainy/dark. Also, the personalization options were very limited. We didn't have time to look elsewhere for another option so we were stuck. Unfortunately, we won't purchase from Artifact Uprising again.
Title:
Wedding guestbook
Score:
2
Name:
Leah H.
Reviewed On:
Large Format Prints
Content:
We were very excited to order our wedding guestbook - despite the high cost, we felt it was worth the splurge. However we were disappointed when it arrived. The photo quality was significantly lacking and somewhat grainy/dark. Also, the personalization options were very limited. We didn't have time to look elsewhere for another option so we were stuck. Unfortunately, we won't purchase from Artifact Uprising again.
Title:
Quality didn’t match the price
Score:
3
Name:
Jessica F.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Quality of the book binding was nice. The photos came out much darker and much more contrasted. The photo print quality was slightly disappointing.
Title:
For the price you’d think they’d center the title better..
Score:
3
Name:
Kelsey
Content:
Was a little bummed when I received this in the mail. The text on the front you can barely see, it’s so much smaller than what it looked like on the example. Unless I missed that somewhere but I couldn’t enlarge the text. Then to make it even worse, it’s clearly off centered…. I guess it won’t be left unopened much for a guest book at the wedding but for how expensive this was… you’d think they’d try a little harder to center the titles and make them slightly bigger. Also it was probably my bad to use the Oatmeal color with the cold, it’s even harder to read. Should’ve done white text. Otherwise the pictures turned out I great, and I liked the thick pages.
Title:
Quality gone down
Score:
1
Name:
Isabelle N.
Reviewed On:
Hardcover Photo Book
Content:
Quality has gone down quite significantly from the first order I made. Will not be purchasing again and will unfortunately have to stop recommending this product.
Title:
I gave a 3 star only because the wood was very cheap looking. And the clip was crooked. Picture quality is amazing!!!! Love the finish!
Score:
3
Name:
Wendy W.
Content:
Pictures quality is amazing!!
Title:
Missing two months
Score:
1
Name:
Grace F.
Reviewed On:
Calendar Refill Pack
Content:
We ordered our yearly calendar for our families. One of the refills was missing September and October. We have been using AU for 8 years now. This is the first error. Hopefully it doesn’t happen again.
Title:
Photo quality is not the
Score:
2
Name:
cruzalexandra114 g.
Reviewed On:
Everyday Photo Book
Content:
Photo quality is not the best.
Title:
So so. Very expensive for photo prints
Score:
2
Name:
brandi c.
Reviewed On:
Everyday Photo Prints
Content:
The prints turned out okay. Not sure they are worth the $$$ tbh. Buyer beware - the matte is VERY matte. In some cases, it seemed to lessen the overall quality of the photo. . I thought they would be still be saturated enough to get the color and vibrancy in the photos. Might reconsider next time spending 100+ dollars on prints when I can probably go to print them elsewhere for much cheaper.
Title:
Issue with Order
Score:
1
Name:
Anna C.
Reviewed On:
Signature Layflat Photo Album
Content:
Hello, I reached out to Tina with an issue with my order. One of my “Jnane Tamsna” books was printed with the photos from my other gallery/book “Villa D” I provided videos and photos but have not heard back. Can a corrected book please be sent?
Title:
Photo installed upside down
Score:
3
Name:
Allison L.
Reviewed On:
Metal Tabletop Frames
Content:
I love the quality of Artifact Uprising but the tabletop frame I recently ordered had the photo installed upside down. Super disappointing for such an expensive item. I thought there would be better quality control.
Title:
Just OK
Score:
3
Name:
katekmehring g.
Reviewed On:
Everyday Photo Book
Content:
A little disappointed with the quality. Maybe I should've read the description better but for the price I expected the finish to be glossy. The finish is all matte, which is fine but certainly does not feel as nice or look as nice as glossy finish pages.
Title:
Off centered
Score:
1
Name:
Cheryl C.
Content:
The title was printed off centered twice
Title:
The order didn't come in
Score:
1
Name:
Stephanie I.
Content:
The order didn't come in time, it was incomplete, and the calendar I ordered didn't have the hole drilled in the base...i had to do it myself. I can't tell you how disappointed i am for the quality and the HIGH price point. Walgreen's could have done a better job.
Title:
Photo prints and tabletop frames
Score:
3
Name:
Ana N.
Reviewed On:
Tabletop Frames without Prints
Content:
The photo quality was great as always, but I was disappoined in the quality of the frames ordered wihtin the past few months. The wood frame arrived cracked on one side and was not packed carefully.
Title:
The envelopes are way too
Score:
4
Name:
Susan C.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
The envelopes are way too small.
Title:
I think the product is
Score:
2
Name:
Meredith M.
Reviewed On:
Everyday Photo Book
Content:
I think the product is overpriced. While it was good quality, I will be trying out a different company- the book is small, you are very limited on what you can put on each page. . . . I expect a little more for >$70
Title:
Okay
Score:
3
Name:
hannaharquisch g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Quality is great but I didn’t realize the cover was a paper slip cover. Also one of my pages was misprinted.
Title:
Nice piece but broken and never replaced or refunded
Score:
2
Name:
Nicole R.
Reviewed On:
Photo Display Ornament
Content:
I love Artifact Uprising & purchase calendars every year as gifts to family. This year I decided to get my mother in law the square ornament too. It arrived broken (frame not adhered properly so the glass stayed in place & the photo was falling out). I contacted the company, explained the situation, they apologized & said they'd send a new one which they never did. So I gave a broken gift & paid quite a bit of money for the piece, too. Very disappointing.
Title:
Great user interface, disappointed by cover quality.
Score:
3
Name:
tsuds04 g.
Reviewed On:
Color Series Photo Book
Content:
I was disappointed by the quality of the cover. The material is not as high quality as I expected and is creased at the edge where you grip it to turn it after first use. Other than that I am pleased by the image quality and the ease of use of the website in designing the book.
Title:
Wedding book
Score:
3
Name:
michael.devine.c g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Our book was okay - but the big disappointment was that on 2 pages there were two streaks across two of the pages. One red streak and one green streak. Just disappointed that we paid so much money for it for it to come out like that. Hoping to get in touch with Someone to replace or refund the product
Title:
Color wasn't as bright as expected
Score:
3
Name:
Cheryl Y.
Reviewed On:
Baby Board Book
Content:
Color of the images tends to be darker and less clear than I expected for almost all the books I've made.
Title:
Colors Didn’t Match
Score:
3
Name:
lauren.gablick@gmail.com l.
Content:
The facial tones in the printed photo was much more red than the high resolution photo provided.
Title:
Colors Didn’t Match
Score:
3
Name:
Lauren.Gablick@Gmail.Com L.
Reviewed On:
Bold Thank You Card
Content:
The facial tones in the printed photo was much more red than the high resolution photo provided.
Title:
Not really happy with the
Score:
3
Name:
Carol S.
Reviewed On:
Modern Wall Tile
Content:
Not really happy with the quality of photos. May be that my photos weren’t good enough but you would think I would be told that.
Title:
Softcover Photo Book Order
Score:
2
Name:
Suzanne D.
Reviewed On:
Softcover Photo Book
Content:
My book I ordered had black lines on the top of a few of the pages like it wasn't cut properly, so overall the quality wasn't great. Not very happy with the order and the shipping is very expensive!
Title:
Album
Score:
2
Name:
Andrea C.
Reviewed On:
Hardcover Photo Book
Content:
Not that great.
Title:
very overpriced for the simple
Score:
5
Name:
Elizabeth P.
Content:
very overpriced for the simple piece of lumber
Title:
very overpriced for the simple
Score:
5
Name:
Elizabeth P.
Reviewed On:
Wooden Photo Ledge
Content:
very overpriced for the simple piece of lumber
Title:
Scratched / Scraped Product
Score:
1
Name:
Nicholas P.
Reviewed On:
Calendar Refill Pack
Content:
Some of the calendar pages were scratched like they got caught in the printer or sorter. I was pretty disappointed. I have bought a lot of items from Artifact Uprising before and had not had a problem like this.
Title:
The product was good but
Score:
1
Name:
Phoebe L.
Reviewed On:
Movie Poster Holiday Card
Content:
The product was good but they only sent me part of my order and sent the replacement cards 3000 miles away with no partial refund or anything. A lot of my Christmas cards sadly went out in January. Won’t order with them again.
Title:
Phot too dark
Score:
1
Name:
Martha L.
Reviewed On:
Thank You Card (Vertical)
Content:
The photo was printed so dark that I couldn’t send out the thank you cards. It was a disappointment. I assumed someone would preview it and let me know before they were sent to me.
Title:
Poor quality, frustrating customer service.
Score:
1
Name:
Kelly N.
Reviewed On:
Hardcover Travel Photo Book
Content:
I’ve ordered from AU before and been so pleased with the results this November I ordered three different photo books with confidence that they would be excellent Christmas gifts. Only one of them turned out correctly. One of the books had pictures that were so dark you could not make them out. When I asked for customer service to correct them they said that to them the photos looked correct with a long explanation about how I need to set my computer screen brightness to a lower level for me to accurately see how the pictures would print. What?? These were the exact same pictures that came out great on other books, and even if I’m wrong about that…where are the instructions to lower the screen brightness on my computer?? While they did offer to replace the photobook for free after I make the edits I need to, I now have hours more work ahead of me to make it look right. Absolutely not in time for Christmas. The second problem with this book was that the cover is all wrong. I have just sent my third email explaining I want the exact book cover I ordered, (a partial cover) not a cover that covers the whole book but with two white fields on the top and bottom, as I received. (I think someone just forgot to cut off the margins, but if I do it myself it will be awful) I don’t know why it’s so hard to make them understand the mistake. The second book I ordered turned out better, but again the book cover was all wrong. The picture was cut off at the top and the one word I wanted printed in there had only two of the three letters printed in it. They sent a replacement but it will also not in time for Christmas. What at an utter disappointment. I wish I could give them zero stars.
Title:
The photos don't stay in
Score:
2
Name:
b3rachael g.
Reviewed On:
Pressed Glass Frame
Content:
The photos don't stay in place, and the locking mechanism slides down.
Title:
unfortunately a handful of my
Score:
3
Name:
caitlin d.
Reviewed On:
Merry Christmas Bow Card
Content:
unfortunately a handful of my cards were misprinted… missing the “merry christmas” and “2025” type/coloring
Title:
My order has not arrived,
Score:
5
Name:
Joanne G.
Reviewed On:
Everyday Photo Prints
Content:
My order has not arrived, so this has been a disappointing experience
Title:
Paid $50 for father's day delivery
Score:
4
Name:
Charlotte M.
Reviewed On:
Brass & Wood Display Box
Content:
It didn't arrive until the Tuesday after father's day. The product was fine.
Title:
Paid for quick shipping and
Score:
2
Name:
Cristina H.
Reviewed On:
Everyday Photo Prints
Content:
Paid for quick shipping and didn’t get the pics for 6 days
Title:
Customer service great, product quality less so
Score:
5
Name:
Ashley S.
Reviewed On:
Wedding Layflat Photo Album
Content:
The layflat album arrived with bubbling and rippling along the outer edge/binding. Customer service was great and made us a new one. Unfortunately the new one is arguably worse quality with an askew front cover printing, and a more pronounced wrinkle on the binding. It seems the bubbling and rippling may be a quality of this type of binding, I wish the product photos showed this as I might have selected a different photo book type if I knew. For an heirloom item we want to have for many years I just hope for less of a messy look. But customer service has been prompt and helpful, and the photo quality inside the book was good.
Title:
Colors were too muted
Score:
2
Name:
davisyv@gmail.com d.
Reviewed On:
Everyday Photo Prints
Content:
Colors were too muted
Title:
Pictures printed crooked
Score:
2
Name:
Alexandra L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I love these books and so does my daughter but the most recent one was printed so crooked that the corner of each picture is cut off :(
Title:
It’s ok
Score:
3
Name:
Alisha P.
Content:
The book is beautiful, the larger photos look a bit fuzzy. I wish the website let you zoom in to see how the quality will look. The book is very expensive!
Title:
Large Format Print
Score:
2
Name:
Holly M.
Reviewed On:
Large Format Prints
Content:
The Image was very grainy.
Title:
Priced Too High
Score:
3
Name:
Robert L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality doesn't match the cost of your product. There are a few other companies which have superior products for much more reasonable prices. It's likely the last time I order from AU.
Title:
Quality was just okay.
Score:
3
Name:
Hayley C.
Content:
The website and process was great, and the actual book turned out beautifully except I thought the lettering looked a little cheap and wish there were more font options. The photos were not very clear either as I had hoped, slightly grainy. Overall, I'm okay with it but very expensive for a book with not clear photos and I'm going to probably just print out a photo album anyways.
Title:
Beautiful book - pages are not as high quality as I expected
Score:
3
Name:
Marissa G.
Content:
For some reason the pages used for the book do not feel high quality. The photos are not glossy. Paper is flat and color is too.
Title:
Beautiful book - pages are not as high quality as I expected
Score:
3
Name:
Marissa G.
Reviewed On:
Hardcover Photo Book
Content:
For some reason the pages used for the book do not feel high quality. The photos are not glossy. Paper is flat and color is too.
Title:
Printing Quality is Not Ideal
Score:
3
Name:
Bethany L.
Reviewed On:
Baby Board Book
Content:
This is the 2nd time I had to print this book! We made a custom ABC book for my sister’s baby shower - the email proofs and editor show everything within the margins and when received in the mail both times the images were cut off. I had to recheck the email proofs just to make sure because I couldn’t believe it happened a second time. Definitely disappointing!
Title:
Not what I thought I was orderinf
Score:
2
Name:
micheleinsf g.
Reviewed On:
Large Format Prints
Content:
Difficulty w the website causing confusion and ordering the wrong items
Title:
So excited to get and a wee bit disappointed
Score:
3
Name:
lauran a.
Reviewed On:
Photo Guest Book
Content:
Binding wrinkled, linen cover smudged
Title:
Very unique gift but disappointed results
Score:
2
Name:
Rickie H.
Reviewed On:
2023 Photo Display Ornament
Content:
I liked the material and the unique looks of the ornaments (square/circle). I like how you can switch the photos easily and hide 4 other photos inside the ornament. However I was disappointed at the results of the photos printed. They were printed on a hard cardboard. In the long run, it could damage the photos. I wish the photo quality prints were higher end since this set was quite costly.
Title:
Easy to create, but….
Score:
3
Name:
Tom R.
Reviewed On:
Hardcover Photo Book
Content:
The software to create my book was easy to use and intuitive. I’ve used several packages and this was on par, if not better than most. However, one template for an image centered and overlaying a second image didn’t print accurately. The software gave me two images with no border. The printed version printed a 1/4 inch white border through the top image (I had enlarged it. ). Disappointed since this was a gift for someone. Contacted customer service, but no response so far. Not all in the printed version is as it appears in the software, even in ‘preview’ mode.
Title:
website is too difficult
Score:
3
Name:
Jo B.
Content:
photos that bleed into the center spine are not attractive. I couldn't change the page layouts
Title:
website is too difficult
Score:
3
Name:
Carolyn B.
Reviewed On:
Hardcover Photo Book
Content:
photos that bleed into the center spine are not attractive. I couldn't change the page layouts
Title:
Could not read the print
Score:
1
Name:
Holly G.
Content:
The preview of everything looked beautiful. Unfortunately, my holiday cards arrived and the font was so small, I could not read the letter I included. The preview did not indicate this would be a problem, and this was extremely misleading. I thought by paying a bit more I could avoid mistakes like this. I ended up enclosing tiny magnifying glasses with my Christmas cards and making a joke out of it. I learned from other family and friends they had the same issue with Artifact Uprising in year’s past. I won’t be ordering again.
Title:
Received wrong
Score:
1
Name:
Frances R.
Reviewed On:
Large Format Prints
Content:
This was my second order of the same thing. This time my order said “Full Bleed” but I received a print smaller than 8x10 with a thick white border.
Title:
Late and wasted pages
Score:
4
Name:
Dona L.
Reviewed On:
Baby Board Book
Content:
Arrived late. 4 days after your promised Xmas date. Don't like 2 pages wasted with Book belongs to and your sentiments on family and friends. Late
Title:
Misaligned print & complicated returns
Score:
5
Name:
ruta.pugacevske g.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
The cards I ordered had misaligned print so I decided to return them. Unfortunately the return process is multi selection Q&A and requires you to chat with them. Primitive customer service. Now I am stuck with a bunch of cards that I will have to throw away. Thanks for nothing!
Title:
Pictures don’t get a tweak.
Score:
1
Name:
Steven P.
Reviewed On:
Softcover Photo Book
Content:
Pictures don’t get a tweak. Some are way too dark. You’d think if some is loading or processing the order you could do this. Self help does not tell you to put another title after the space where it says title. Oh you have to type it in again! Customer service no help.
Title:
Never got it
Score:
1
Name:
Katelynn D.
Reviewed On:
Baby Board Book
Content:
I’m very excited to see it but I still haven’t gotten it. It’s been 21 days
Title:
The box is much deeper
Score:
3
Name:
b3rachael g.
Reviewed On:
Walnut Album Box
Content:
The box is much deeper than I expected, much more than the thickness of the album. It's more of a keepsake box than album storage. The color of the wood is a bit dull, not as rich as I'd hoped.
Title:
Grainy Photos; Cute Design
Score:
3
Name:
chansnider g.
Reviewed On:
Merry Christmas Bow Card
Content:
Super cute design but the print quality was low. I used a high resolution digital file from a professional photographer, but the photos didn’t come out clear. It was also a slower delivery than expected.
Title:
Nice outside, bad inside
Score:
2
Name:
mkennedygoon g.
Reviewed On:
Hardcover Annual Photo Book
Content:
I loved the quality of the physical book itself. The cover was a lovely texture and was a high quality photo. The linen cover underneath felt luxurious. The photo pages though I found the image quality to be much lower than other players in the space. The pages weren't as thick, and the color was not bright. Additionally, on a page with a paragraph of text on it they randomly switched the font and size in the middle, which resulted in half the paragraph not printing on the page. I ended up remaking the same book from a competitor who I've used in the past when they had a big sale. You can see the difference between the colors and quality in the attached images. I think the paper and image quality would have felt right if I ordered a soft cover book, mimicking a paper magazine- but with the luxe hard cover the inside just felt disappointing.
Title:
Second damaged wedding album
Score:
1
Name:
Nancy A.
Reviewed On:
Signature Layflat Photo Album
Content:
Disappointed in quality of photos and album binding
Title:
Great calendar but cheap wooden board
Score:
3
Name:
Andrea W.
Reviewed On:
Custom Photo Calendar
Content:
The wooden board we got was discolored and bent. There were small pieces of wood sticking out and looks very cheap. I was sad to see this because I’ve purchased one before and it was beautiful. . seems the quality has gone down.
Title:
Poor quality control
Score:
1
Name:
Courtney
Reviewed On:
Design Your Own Flat Cards
Content:
I hesitate to leave a poor review, but I have been loyal to this brand for coming on 1 decade, so it’s high time to share my experience. AU quality has always been superior, that’s no question and should be a given considering their rates. My issue is with the quality control. I have 10 years of order that have arrived incorrectly or damaged, my wedding invites were sent wrong because I couldn’t wait any longer for them to fix the problem (they sent it wrong 3 times) my sister received another customer’s wedding album… talk about a privacy nightmare. Yet here I am, continuing to order because they always make it right and have excellent customer service. Yesterday I opened my flat cards that need to be mailed today and 1/2 of the envelopes arrived. This was the last straw for me. Minted offers competitive pricing and equal quality. I’m too busy to be emailing customer service just to get a simple order fulfilled. I hope AU considers that quality control is equally important as customer service. You’ve lost a loyal customer and I won’t be recommending your company anymore.
Title:
Needs better construction
Score:
3
Name:
Eleni C.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Beautiful looking except the actual frame needs a more secure side lock. Ours is not fit well causing the picture to slip through at the bottom. Worried this will be a constant issue where the picture may ultimately go missing.
Title:
Too expensive to arrive bruised. . .
Score:
5
Name:
Katie J.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The overall look of the book is very nice and the photo quality on the pages is great, but the book arrived with bruising on the binding. Even the corner of the inner box was torn, which wouldn't be a big deal if they didn't charge $30 for shipping. . . Several of the page folds land on someone's face, which was not noticeable in the previews during the editing phase. Despite looking nice, I wouldn't say this product is worth the whopping $400 that it will cost you.
Title:
Could have been a great holiday card
Score:
3
Name:
Francesca F.
Reviewed On:
Photo Capsule Holiday Card
Content:
Loved this design. It was exactly what I was looking for. Printing was good, colors vibrant. Printing/shipping were fast. Card could have been exactly what I wanted. BUT the font sizes and handful of font selections were really disappointing, and those limitations resulted in a card I wasn't happy with. The software didn't allow the fonts to be sized appropriately for the design so the end product had these TINY unreadable fonts surrounded by an unbalanced-looking amount of white space. The software would not let me size any larger without losing text, even on very short lines like "Love from the Xxxxxs." And, unlike at other companies, where, as part of the ordering process, you can request that a graphic designer tweak what can't be adjusted by the customer (like fonts and positioning), there doesn't seem to be a way for those edits and adjustments to be made manually before going to print. Also wish there had been a pre-printed return address option for the envelope.
Title:
Book quality good shipping process not good
Score:
1
Name:
ibrahimiaryana g.
Reviewed On:
Wedding Guest Book
Content:
Book quality was great but I ordered 4 days express shipping and it took 3 weeks to get and didn’t end up getting it for the event I needed
Title:
Grainy Prints
Score:
1
Name:
Jessica R.
Reviewed On:
Everyday Photo Prints
Content:
The prints looked like something I could print on my computer at home. Some of them were professional photos and just did not look great printed on the matte. I’ve ordered before and had a clearer, shinier print. Maybe I chose the wrong one…. avoid printing matte and select another option that gives it some sort of shine or they look terrible
Title:
Photo quality lower than expected
Score:
2
Name:
Nina Z.
Reviewed On:
Softcover Photo Book
Content:
the photo quality —definition, coloring, saturation—is not great. To the point where a receiver even commented on it. I have ordered board books in the past, and was surprised by how non-photo like the prints in the soft cover book are.
Title:
Wedding Photo Book
Score:
2
Name:
Katie G.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I was actually pretty disappointed in this purchase. I have spent thousands of dollars for my wedding photos to have the highest hopes in getting them in print at this supposedly high quality printer. Firstly the cover was nice, but after a few days is warped and now the cover is bent and doesn’t lie flat. The photos in the book are not sharp after uploading the high res from my photographers. Everything looked incredibly crisp online and should have been printed as such. The blacks were not black and the colours were off. Overall I’m pretty disappointed as I expected more from a $160 photo book with only 40 pages. I will probably be printing the following books for my family through another company.
Title:
The book came completely stained.
Score:
2
Name:
easingleton1 g.
Reviewed On:
The Junk Journal
Content:
The book came completely stained. This is right out of the packaging so it wasn’t stained on arrival. It was supposed to be a gift for a bride so I’m definitely disappointed. The pages themselves look really cute. See images below
Title:
Not what I order
Score:
1
Name:
isabel B.
Content:
The best photo was eliminated of the cover of the book! I choose the best for the front page, and you took it off. I received the book and have the surprise, if you were not able to do it at least tell it before in order to make changes.
Title:
Photos did not reproduce well.
Score:
4
Name:
Gillian G.
Reviewed On:
Trio Script Holiday Card
Content:
Photos did not reproduce well.
Title:
Box
Score:
1
Name:
Abigail D.
Content:
The box was misprinted and no one has been able to help me get a new one.
Title:
It was ok
Score:
4
Name:
Ratree J.
Reviewed On:
Everyday Photo Book
Content:
It took 15 days to finished and get it delivered, almost late for the BD present. And a couple pages they cropped the picture in a way I wasn’t happy and unexpected because I already measured the photos. Otherwise everything was good, the quality of pictures, the thickness of paper and the material for cover.
Title:
Needs lots of pages to look good
Score:
3
Name:
Haleyhudson21 y.
Content:
The cover of the book was beautiful and the pages do lay flat however for 14 spreads it was $243 and the book looks like it isn’t under filled based on the binding/spine. I would have added more spreads but due to the price of this project that wasn’t affordable. With more pages and a spine that looks full instead of caved in/soft it would make a wonderful gift for coffee table piece.
Title:
Good pictures but poor book construction
Score:
1
Name:
estherk62 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Everything looks the way it does online, however you can tell that the cover is cheaply made. The fabric of the front cover was never properly glued down (or possibly the fabric needed to be pulled more taught?). Our book came with the fabric of the cover already detached from the cardboard.
Title:
Arrived late and damaged
Score:
3
Name:
Scarlett A.
Reviewed On:
Baby Board Book
Content:
I paid extra for the book to arrive before Christmas, but not only did it arrive late, part of it is torn. Customer service has been less than helpful. Otherwise it’s very cute.
Title:
Can't handle vibrant images
Score:
2
Name:
maria.r.catenacci g.
Reviewed On:
Hardcover Photo Book
Content:
Images print extremely dark and not all pages lay flat. Customer service told me that if I wanted to see the images at the same values I see on my screen, I need to re-edit all the images at a screen brightness of 50-75% ? Never heard of that before. All images lost their spark and any black and white image lost detail.
Title:
Christmas cards
Score:
2
Name:
Galina S.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Quality of the picture is very poor.
Title:
It was late on a
Score:
1
Name:
Spencer W.
Reviewed On:
Everyday Photo Book
Content:
It was late on a christmas order and the front page’s glue was coming undone. Customer service did not reply to my concerns. I would suggest a different company,
Title:
A beautiful book, but lackluster colors
Score:
4
Name:
Hannah P.
Content:
I made a book for my grandmother of the National Parks I have visited, but when I opened it, I was immediately disappointed in the colors. I expected them to be a little more muted than on my computer, but the photos came out looking very flat. I believe Artifact Uprising put an additional filter on the photos, because the very same ones which I had printed via another service were not muted.
Title:
A beautiful book, but lackluster colors
Score:
4
Name:
Hannah P.
Reviewed On:
Hardcover Photo Book
Content:
I made a book for my grandmother of the National Parks I have visited, but when I opened it, I was immediately disappointed in the colors. I expected them to be a little more muted than on my computer, but the photos came out looking very flat. I believe Artifact Uprising put an additional filter on the photos, because the very same ones which I had printed via another service were not muted.
Title:
Artifact Uprising logo is too prominent
Score:
3
Name:
Vanessa D.
Reviewed On:
Bold Holiday Card
Content:
Although I really appreciate the quality of these cards, the prominence of the logo is too much. When paying a premium price for these cards it feels appropriate to either have no logo at all or something much smaller like a minimal version of the logo such as A/U of a QR code like Postable does on their cards.
Title:
Disappointing photo quality
Score:
2
Name:
Emma R.
Reviewed On:
Everyday Photo Book
Content:
I love the look of this album and the linen cover and page thickness is great; however, photo quality is really really pixelated compared to other photo books I have had made. I don’t know if it’s the ultra matte finish but it’s needs to be improved as it will stop me buying another one despite me loving the format. It looks like I’ve printed it on my own color printer. Would love to hear why you think this has happened and if it can be improved. I have had these same photos printed and the quality is not like this so I was surprised
Title:
Wedding Album
Score:
3
Name:
Jane L.
Content:
Wasn’t the quality I expected as my photos still came out rather pixelated ( which I understand is due to the material you use) and Colour didn’t seem true to original but good customer service overall and user friendly interface
Title:
The photo quality from editing
Score:
2
Name:
Genesi L.
Content:
The photo quality from editing was very poor. Disappointing because we normally love your products.
Title:
Picture Quality
Score:
3
Name:
Iris P.
Reviewed On:
Softcover Photo Book
Content:
A picture quality warning of some sort would have been helpful. Obviously, iPhone photos aren’t always the best quality but when it comes to print, it would have been nice to have a picture quality warning. I chose a photo I loved that did not look blurry on the screen but once printed, was very bad quality and unfortunately, that was the COVER photo that got printed to present my gifted picture book :( made for a sad experience when gifting but otherwise, product was solid :)
Title:
Pretty photos, but several issues with order, and quality not quite as expected.
Score:
2
Name:
Hannah H.
Content:
Paid $22 extra for shipping to have the items I ordered delivered before Christmas Day (they were Christmas gifts to both sets of parents), and even ordered by the date that was listed on the website as “guaranteed delivery before Christmas”, and did not receive the items I ordered until the 29th— after the family members we were planning on gifting them to left. I am still missing two 8x10 photos that I ordered, which was the main part of the gift. Was also a tad disappointed to find the “walnut” photo bars and blocks that I ordered weren’t really walnut-looking in person. It doesn’t look like the photos on the website. Having spent over $200 for these things, I’m sad that we had so many issues, including missing the opportunity to gift them, and that the items didn’t quite meet my expectations.
Title:
Beautiful, but water spots
Score:
2
Name:
Megan S.
Reviewed On:
Large Format Prints
Content:
We’ve ordered here a couple of times. The pictures were beautiful, but this last one I was really sad to see that there were a few photos with what looked like water marks on them. We were gifting photos for Christmas and luckily had ordered a couple extras for us, so we gave those away instead. Super disappointed. :(
Title:
Dust jacket
Score:
2
Name:
Katherine P.
Reviewed On:
Dust Jacket Refill
Content:
The dust jacket is okay. The material is a weird velvety/buttery paper texture. I’m not sure what it is but it gives me a weird sensation when I touch it. Almost like nails on a chalkboard (though the sound is nothing similar). It also shows finger prints and marks easily. It wasn’t big enough for the book, either. The white part of the inner flaps shows more than I would expect. Overall, it’s fine but not great.
Title:
Good but not great
Score:
3
Name:
Melina T.
Reviewed On:
Everyday Photo Book
Content:
I bought this book because I loved the canvas-like cover, however, I should’ve paid more attention to the size. It’s really quite small for how expensive it is. Picture quality is good, but for the price, I’d definitely look elsewhere.
Title:
Difficult to use
Score:
2
Name:
Myra G.
Content:
I had a very difficult time with this product. I found it to be inflexible, instructions were not always clear. It would be helpful to have suggested fixes when something was done incorrectly. It would also be very helpful to have live help.
Title:
Not great
Score:
1
Name:
ogsauvageot g.
Reviewed On:
Lustre Photo Prints
Content:
There was a faint white line on both my prints. So obviously an issue with the printer. Overpriced for the quality you get. Should've just used a Walgreens lol
Title:
Quality control needed
Score:
3
Name:
Leigh S.
Reviewed On:
Layflat Photo Album
Content:
I love artifact uprising which is why I choose to order from them. This time around it seemed that quality control is lacking. I had to message customer service multiple times because the quality of the images was pretty awful. Images were printed out with white lines over them and looked pixelated and dark. However after receiving the product a second time it arrived as expected in good quality and as expected. I would have expected it to arrive that way the first time around though.
Title:
I got this for my
Score:
5
Name:
Rachel H.
Reviewed On:
Legacy Baby Book
Content:
I got this for my older son when he was a few months old and then purchased another are my second child was born. I was disappointed to see an announcement just a few weeks later that they've released a new book, which probably improved upon some of the things I didn't like about the first one. Bummer. It wasn't on the site yet when I make my purchase and their was no indication then that a new version was coming. But I guess it's nice to have matching books for my kids. The quality is great and I like the minimal design that leaves it to me to dress up however I like without being a full-on scrapbook. Some of the prompts are off-base, so I'll just write over them.
Title:
Misspelling on Cover
Score:
1
Name:
lillyjalexander g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Great product, poor accountability for mistake.
Title:
Wedding album
Score:
3
Name:
Grace A.
Content:
The quality of the paper and finishes is beautiful but the quality of the pictures is not. It is unfortunate that the quality of the photos for such an expensive album is mediocre.
Title:
It got the job done
Score:
3
Name:
Christina B.
Reviewed On:
Hardcover Travel Photo Book
Content:
It got the job done but the quality of the photo prints was lacking. I would try another company before ordering from them again.
Title:
AU needs design adjustment
Score:
3
Name:
The T.
Reviewed On:
Hand-Lettered Holiday Card
Content:
The credit to designer of layout was HUGE and looked like my signature on holiday cards. Need to adjust it to be more in line with Minted’s sizing. AU print job is great but I won’t buy from them again because of this
Title:
Let Down
Score:
2
Name:
Mimoza M.
Content:
I spent over $200 dollars on this photo album and the quality of the pages was not as clear as I had hoped. For that price the quality should have been impeccable. Wouldn’t recommend.
Title:
The photos were a lot
Score:
1
Name:
tiffany.tan0725 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The photos were a lot darker than the original photo that I have shared. Lots of details from the digital copy disappeared. For the amount of money I paid, I was really disappointed.
Title:
Font issues
Score:
2
Name:
Colleen M.
Content:
I’ve always loved your products in the past but experienced some real font control issues this time. Resulting in itty bitty type as well as misalignments. I may need to reprint.
Title:
Font issues
Score:
2
Name:
Colleen G.
Reviewed On:
Softcover Photo Book
Content:
I’ve always loved your products in the past but experienced some real font control issues this time. Resulting in itty bitty type as well as misalignments. I may need to reprint.
Title:
Velvety but not Crisp
Score:
3
Name:
kassidy g.
Reviewed On:
Lustre Photo Prints
Content:
While the paper texture was nice and velvety, I didn’t love how the image printed. It seemed a bit grainy. I wondered if it was the photo resolution or the texture of the paper.
Title:
Incomplete order shipping
Score:
1
Name:
Judy K.
Reviewed On:
Brass & Wood Display Box
Content:
Didn’t receive my complete order for Mother’s Day. Still waiting on it
Title:
Shipping costs are outrageous
Score:
4
Name:
Sarah
Reviewed On:
Hardcover Photo Book
Content:
I've been using Artifact Uprising for the last six years. Their books are simple and clean. While I do think the quality has slightly waned over the years I have stuck with them. The shipping prices have became insane though. Charging $18 to ship a 100 page book feels like a scam. It makes me feel like they are simply making money on the shipping price. Also, I do not need all the packaging they send with the book. I think it would be nice if there was an option to save a tree and not have the white box / wrapping. Great company but bring down the shipping costs.
Title:
A little disappointed
Score:
2
Name:
Maroussia s.
Content:
The announcements had a bent corner.
Title:
A little disappointed
Score:
2
Name:
Maroussia S.
Content:
The announcements had a bent corner.
Title:
Nice, but Not as Expected
Score:
3
Name:
Lesley K.
Reviewed On:
2023 Photo Display Ornament
Content:
I expected an ornament with a back I could open and insert in a photo, with a protective glass or film in front. This is, in fact, just a metal plate attached to a wooden back, with a large open slot on top to drop in a photo. No protective front, and the way it’s constructed makes the ornament quite thick. I also wasn’t super impressed with the quality of the photo—it felt like basic cardstock to me. All in all, it’s fine, and made of quality materials, but not what I was expecting based on the photos and description. It would also be nice to be able to add engraving or a little trinket or something to note the year, since it’s meant to be a keepsake ornament.
Title:
The only reason I chose
Score:
1
Name:
rkbangian g.
Reviewed On:
Everyday Photo Book
Content:
The only reason I chose this company and paid a higher price (vs cheaper options) was for the gold embossing, but it was poor quality and a major disappointment.
Title:
EH
Score:
3
Name:
Bailey D.
Content:
I have heard such wonderful things about AU and finally gave it a shot with this year's holiday card / engagement announcement. While I can take responsibility for going over the character limit for text on the back of our photo card (unknowingly), I am disappointed that for the price, a courtesy proof was not sent out once the card was viewed by a designer before the card went into production like the rest of the high-end companies provide. Because of this, I figured it was good to go and was so upset when I received our first holiday cards to be missing several sentences on the back including our NAMES and "merry christmas"!! I had to spend several hours handwriting the rest of the card that was cut off, but of course, the Artifact Uprising logo was printed in place of the sentences with plenty of room to spare. I was also annoyed with the number of specks our paper had in it that looked like their recycled paper choice that I purposely did not choose. The package also showed up days late, not getting to most of the recipients until after Christmas. Disappointed to say the least and bummed we won't be able to trust products from here moving forward for our wedding.
Title:
I am very saddened that
Score:
1
Name:
Jimena f.
Reviewed On:
Layflat Photo Album
Content:
I am very saddened that for the price I paid no one informed me I had twice the same picture on my album and not only with one picture but 2 or 3 times
Title:
Mixed review
Score:
3
Name:
Jenna C.
Content:
The print I ordered of our wedding picture was gorgeous and great quality... but the white gallery frame arrived with dark marks in several spots that were very obvious. I reached out to customer support and they were excellent and quick with sending out a replacement. Unfortunately, the replacement had an issue too (two of the corners where the pieces should meet have gaps). Tried gently hammering it but it didn't help. Maybe white is not the way to go since it shows any flaws more than other colors.
Title:
Mixed review
Score:
3
Name:
Jenna C.
Reviewed On:
Gallery Frames
Content:
The print I ordered of our wedding picture was gorgeous and great quality... but the white gallery frame arrived with dark marks in several spots that were very obvious. I reached out to customer support and they were excellent and quick with sending out a replacement. Unfortunately, the replacement had an issue too (two of the corners where the pieces should meet have gaps). Tried gently hammering it but it didn't help. Maybe white is not the way to go since it shows any flaws more than other colors.
Title:
Not worth the money
Score:
1
Name:
Yui T.
Reviewed On:
Legacy Baby Book
Content:
Mine came with the corner of the album slightly bent. There aren’t a lot of spaces to put pictures bc it has too many wordings and some of them I wish it didn’t say. I wish that was customizable. It doesn’t have a lot of pages per month either so you can only chose like 2-4 pictures per month. It has a lot of extra pages for letters but once again, I only needed one of those... I obviously needed more pages so I purchased them and of course they come with the letter page AND they were bent too!!! which is a complete waste. Photo prints weren’t as good as I had expected for ppl raving so much about it. The pen is nothing special. It’s just shiny but it’s just an original cheap pen so I had to buy something else to write on my book. I know it comes with 10 complimentary photo print coupons but it’s like $9 shipping fee and so I ordered a lot of photos because I don’t wanna pay for shipping every time but it increased to $17.. sooooooo I think that’s ridiculous it costs that much for shipping just for photos. This was not very worth it for me.
Title:
Not the quality I expected
Score:
3
Name:
Alyssa H.
Reviewed On:
Modern Metal Frames
Content:
At first glance the pictures looked great but up close you can see that the images are slightly distorted and wavy. On of the pictures had a black mark across it. None of the imperfections are immediately noticeable, so I decided to keep them rather than return. But I would expect higher quality for this price point.
Title:
Fine quality, muted images, clumsy UI
Score:
2
Name:
Ken C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The photo wrap turned out fine, but the limited and clunky design interface and muted, darker matte images are not worth the v. high price paid
Title:
The process of uploading photos
Score:
2
Name:
Julie F.
Reviewed On:
Layflat Photo Album
Content:
The process of uploading photos was easy but when it came to formatting and making changes to layouts I was completely frustrated. I will be outsourcing a to a different company for future projects .
Title:
Smudges and Not photographic quality
Score:
2
Name:
V
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
My book arrived with a gross looking brown smudge on the bottom edge. The book feels like a cheap children’s book from the library. The pictures are also press printed, meaning the images are not the nice photographic type. Instead if you look close, you see a bunch of white spaces and squiggly lines to make up your image. Not sure if choosing the matte finish changes the paper but the paper itself has imperfections which have translated under the photos, so a close up on my wedding photo makes me look like I have a faint blue mole between my brows. I also ordered photo prints which looked fine expect one of the photos arrived with an embossed crimp from maybe getting stuck in the printer. Stay away and go with another company. I’m sad this is the gift my grandma will be receiving as I’m stuck with this one from her living overseas.
Title:
It came broken
Score:
1
Name:
Molly G.
Content:
Broken clipboard & too late to replace so I had to just glue it.
Title:
Disappointed
Score:
3
Name:
Martina R.
Content:
Love the quality of the book but some of the text was chopped off at the beginning and end of the page :(
Title:
I paid for them to
Score:
3
Name:
Chris R.
Reviewed On:
Broad-Brushed Holiday Card
Content:
I paid for them to come quickly, I received them two weeks late and I also received someone ELSES holiday cards with mine.
Title:
It was OK.
Score:
4
Name:
Wendy O.
Reviewed On:
Baby Board Book
Content:
Not the best color quality. I was disappointed but the gift was well received.
Title:
Good quality prints, frustrating process
Score:
3
Name:
mathew.sarahn g.
Reviewed On:
Hardcover Photo Book
Content:
The process to build the photo book was time Consuming and frustrating. The cropping and resizing tool took multiple trials and lots of patience. When I decor over my book, the cover sleeve was not folded evenly, but already had a crease when I tried to refold it. Overall, not satisfied for the price.
Title:
Cards are gorgeous, envelopes are not!
Score:
3
Name:
Megan M.
Reviewed On:
Simple Line Holiday Card
Content:
Our Simple Line Holiday cards came out gorgeous, we absolutely love the cards themselves! However, the envelopes are super flimsy, the printing of the addresses is not centered, the envelope is just a hair too small for the length of the card so you have to re-fold every flap and it causes them to slightly bend vs laying flat, and they do not seal! I even tried using a wet sponge to get the seal more damp to stick closed and left under a book and they're still not sticking. Had to buy envelope stickers on amazon to keep them all closed. Would buy the cards again in a standard size and then just order my own envelopes somewhere else!
Title:
Many hiccups
Score:
3
Name:
rejoyce1221 g.
Reviewed On:
E-Gift Card
Content:
While I love what you do, gifting a gift card to someone isn't my favorite. The initial email did not go through to the recipient, even though I received confirmation that it did. I had to call customer service once to get the gift card resent. After it was sent, the gift card did not contain a code, and I had to use the live chat to acquire that, and that took longer than I expected because the person helping me could not find my information.
Title:
Very ok
Score:
2
Name:
Dave C.
Reviewed On:
Hardcover Photo Book
Content:
The book was nice enough, but worth nowhere near $77. Maybe half that price
Title:
Borders cut off
Score:
1
Name:
Molly L.
Reviewed On:
Everyday Photo Prints
Content:
I received the prints and one print had the border printed wrong.. one side had a white border and the other did not. It was a gift for my grandparents. I will not be ordering off this site again as I can not trust the printing quality.
Title:
Pretty product BUT
Score:
3
Name:
Lauren L.
Content:
I was so excited to order these Christmas cards. I ordered them with plenty of time prior to the holiday. They arrived 3 weeks late. I kept checking the tracking information and nothing would update for days. It said "shipping label created" for over a week. Disappointed. Sent them out with "Happy New Year" written across the back since they arrived so late.
Title:
Very difficult to hang
Score:
1
Name:
conor.sanchez g.
Reviewed On:
Floating Frames
Content:
Beautiful but a disaster to hang
Title:
Significant decline in quality
Score:
2
Name:
Janice M.
Reviewed On:
Baby Board Book
Content:
I purchased custom baby board books in 2020 and recently purchased new custom baby board books for this coming 2025 father's day. I have noticed a SIGNIFICANT decline in color printing quality as well as the thickness of each board book when I compare the products from 2020 and from 2025. While I love that Artifact Uprising offers a number of custom gift options, I am extremely disappointed in the decline in quality of their products. This decline in quality has made me second guess using Artifact Uprising for future gift orders.
Title:
Didn't receive full order and was not refunded
Score:
1
Name:
cassie b.
Reviewed On:
Large Format Prints
Content:
I never received my full order, and when I requested a refund for the items I didn't receive, I was only given a 50% refund.
Title:
Didn't print to edge of page
Score:
2
Name:
sarah p.
Content:
I used the design services. I didn't realize they use the same templates that you can use if you make the book yourself. It turned out nice though except that on some pages, it didn't print to the edge of the page like it showed in my proof. Poor craftsmanship unfortunately.
Title:
Not impressed
Score:
1
Name:
Angela T.
Content:
I uploaded a picture from my professional photographer but the quality of the picture uploaded was poor, maybe something iPhone / Photos related to how pictures are stored on the cloud? My mistake. But I wish the website would have alerted me that the picture uploaded was too low of quality than recommended. I know other photo websites gives that notification.
Title:
One size fits all approach
Score:
3
Name:
Janet A.
Reviewed On:
Layflat Photo Album
Content:
Clunky software, difficult to adapt.
Title:
Purchase another book - Photos are so much smaller than you think
Score:
1
Name:
ELise M.
Reviewed On:
Softcover Mini Photo Book
Content:
I really regret purchasing. I’ve purchased many of their larger photo books but the photo payouts are so small and the orientation puts your photos with some faces in the crease. I gifted this and it was laughable. I’d recommend another book from Artifact.
Title:
Good, but cover stenciling could be better
Score:
4
Name:
cass95.ch g.
Reviewed On:
Layflat Photo Album
Content:
I enjoyed the process of making our album, but when we opened it I was disappointed by the stenciling on the cover. It felt sloppy and blurred. I was hoping for more precision considering Artifact Uprising’s reputation
Title:
Packaging could use an upgrade
Score:
3
Name:
Angela S.
Content:
The print itself was great, except for the fact that it arrived dented and creased because it was packaged rolled up with a flimsy brown sheet of paper covering it and in a regular long cardboard box (that had arrived crushed in the mail). I was expecting it to be packaged in one of those more sturdy cylinder poster containers.
Title:
Packaging could use an upgrade
Score:
3
Name:
Angela S.
Reviewed On:
Large Format Prints
Content:
The print itself was great, except for the fact that it arrived dented and creased because it was packaged rolled up with a flimsy brown sheet of paper covering it and in a regular long cardboard box (that had arrived crushed in the mail). I was expecting it to be packaged in one of those more sturdy cylinder poster containers.
Title:
quality control issue
Score:
3
Name:
Darlene L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I have had other books created by AU, and was very pleased. However, my last book had some issues with quality. The first two pages were glued together at the binding and when I attempted to gently separate them, it tore the paper. It was a gift for a friend of a vacation that we had recently been on, unfortunately, it was presented before I saw the flaw.
Title:
2 of 3 photos too dark
Score:
2
Name:
JASON B.
Reviewed On:
Hand-Lettered Multi-Image Joy Card
Content:
2 of 3 photos came out dark.
Title:
Great if you want your order later than you expect
Score:
3
Name:
Shelby K.
Reviewed On:
Everyday Photo Book
Content:
I ordered this book as a Christmas gift for my husband. The website said you had to order before December 16th to get it by Christmas. I ordered on December 9th, so more than enough time, right? Wrong. It came on December 26th and ruined Christmas because it was supposed to be my husband’s big gift. I reached out because the website said I should get it by December 18-19th and I still did not have it. I was told there was a quality issue and it had to be remade but was assured I would get it in time for Christmas because they upgraded it to priority shipping. Obviously that did not happen. I was only told this because I was the one who reached out. They never reached out to me to let me know there was an issue or that it was shipping later. I was not communicated with whatsoever. The book itself is wonderful, however I won’t be ordering from this company again due to the issues at hand.
Title:
I did not prefer the
Score:
2
Name:
Anna C.
Reviewed On:
Everyday Photo Prints
Content:
I did not prefer the matte photos. They appeared grainy and reminded me of something I would print off of my home computer. For the price, I would not recommend the matte prints!
Title:
Not as Thrilled
Score:
4
Name:
Dana
Content:
I have been an AU customer a very long time and this book is a little less than the usual quality. There were dirty smudges on the covers and the color quality is somewhat erratic. I also continue to dislike the large amounts of white space available and not being able to adjust print sizes to better fill the pages. While I love the paper and the fundamental concepts of the company, I am moving my business elsewhere this year.
Title:
Not as Thrilled
Score:
4
Name:
Dana P.
Reviewed On:
Softcover Photo Book
Content:
I have been an AU customer a very long time and this book is a little less than the usual quality. There were dirty smudges on the covers and the color quality is somewhat erratic. I also continue to dislike the large amounts of white space available and not being able to adjust print sizes to better fill the pages. While I love the paper and the fundamental concepts of the company, I am moving my business elsewhere this year.
Title:
Order #5001678125
Score:
5
Name:
Linda T.
Content:
Usually very good. Photo quality not good this time. Messed up one month with the gold printing.
Title:
Photos were very dark
Score:
2
Name:
Lacey C.
Reviewed On:
Baby Board Book
Content:
Photos were very dark
Title:
Cute but eh
Score:
2
Name:
j.jorgy2010 g.
Reviewed On:
Tone-On-Tone Frame
Content:
Weight of frame feels cheap, maybe akin to something you could find at a Joann's or Michael's? I originally liked the color on color, but I wish I had just flexed my creative muscles and made it myself. I don't think this product is worth the price I paid for it.
Title:
Need to adjust my expectation level
Score:
2
Name:
Shirley M.
Reviewed On:
Hand-Lettered Holiday Card
Content:
I was happy with their transparency and took action to get my cards without too much delay. However when I open the box I was very surprised to see cards with uncentered borders - we ordered borderless cards. That was very disappointing.
Title:
Get what you pay for
Score:
1
Name:
nmpalombi g.
Reviewed On:
Softcover Photo Book
Content:
I'm not sure what I was expecting but this was not it. The book, cover and pages are basically unfinished paper. One drop of water, tiny bit of pressure, a dirty hand, and the pages would be completely ruined. Mine came bent and wrinkled. I guess if you never want to enjoy the actual photo album but instead want to lock it away in order for it to not get ruined then this is the book for you. The quality equates to story books I handmade and colored in first grade. I am a wedding photographer and buy the luxury flatlay albums from AA all the time. Always thrilled with my purchases. Decided to grab some of these during their sale for my personal photos and it was absolutely not worth it. I kept them in the plastic and put them in my children's keep safe boxes to maybe enjoy one singular time when they are older. Do not recommend. I'm not even sure why they sell this product.
Title:
Great frame / Bad print
Score:
2
Name:
Annie N.
Content:
The print quality was lackluster. I unfortunately did not have time to request a reprint. The frame itself was beautiful.
Title:
Great frame / Bad print
Score:
2
Name:
Annie N.
Reviewed On:
Modern Metal Frames
Content:
The print quality was lackluster. I unfortunately did not have time to request a reprint. The frame itself was beautiful.
Title:
Won’t order again
Score:
2
Name:
Jessica D.
Content:
The photo was printed too dark, the frame had uneven bevels, but worst of all it arrived a week late so I couldn’t give it as a gift.
Title:
Do not recommend
Score:
1
Name:
chelseaLbingham g.
Reviewed On:
Everyday Photo Book
Content:
As someone who works in publishing, this was disappointing. Low quality paper, ink, and binding. Recommend researching other vendors or printing your own photos.
Title:
The cut on the cards totally uneven
Score:
2
Name:
Lea M.
Reviewed On:
Design Your Own Flat Cards
Content:
We had a border on our cards as well as a line around the text on the back and both elements were all different widths from each other. The border in the front was a different thickness on all four sides. I’m struggling with deciding to send them out because it looks so bad. It’d be one thing if the border was thinner than planned, that’s to be expected with how you cut cards but the fact that it’s so egregiously uneven is super disappointing.
Title:
Good service, poor color
Score:
3
Name:
The D.
Reviewed On:
Thank You Card (Vertical)
Content:
I made a photo book for my granddaughter. Website is ever improving, production time was excellent, but the reproduction of colors is unsatisfactory. I hope that too can be improved as I like AU.
Title:
Quality has gone way way way way down
Score:
2
Name:
CS
Content:
I used to order these calendars all the time for my clients, but have not ordered one since 2019. I ordered on just last week and the quality has gone down. I ordered the gold foil so it comes with the matte paper, which is better than the other paper. But, there was still discrepancies with the colors and contrast being way off. I am likely going to look into another calendar option because these are way too expensive to be looking the way they do printed. Yikes.
Title:
Pretty Card, Lacking in Printing Quality
Score:
2
Name:
Julie H.
Reviewed On:
Tied With a Bow Holiday Card
Content:
The physical card itself was beautiful, but the printer quality of our photo on the card was less than impressive. Would probably not order again.
Title:
Arrived with defect
Score:
2
Name:
ryandruiz i.
Reviewed On:
Everyday Photo Book
Content:
I was really excited to give this book to my wife. She opened it and the front cover of it looks like it had been folded near the top brim of the book.
Title:
Wedding Photos
Score:
2
Name:
Jaimie W.
Reviewed On:
Large Format Prints
Content:
This company was recommended to me by a photographer friend. I saw mixed reviews but decided to trust the judgement of a photographer and unfortunately I did not like how these photos looked. I would not recommend these especially for wedding photos. That was a waste of $150 and unhappy i need to find another place to print these that won’t come out grainy and dull.
Title:
The color is good but
Score:
3
Name:
The F.
Reviewed On:
Lustre Photo Prints
Content:
The color is good but the paper is too thin (cheap looking :( )
Title:
Cut lines
Score:
3
Name:
lil.a.germs g.
Reviewed On:
Baby Board Book
Content:
Cut lines were okay. There was a large white gap at the top where the item was cut sort of choppy.
Title:
Good not great quality
Score:
4
Name:
Caitlin C.
Reviewed On:
Color Series Photo Book
Content:
The book was a very meaningful gift and the layout templates made it easy to create, however, somewhat disappointed with the photo print quality. Looks grainy and could be much higher res based on the quality of the photos uploaded.
Title:
Brass Easel Calendar Refills
Score:
2
Name:
Sally R.
Reviewed On:
Brass Easel & Calendar
Content:
The paper quality is AWFUL. It used to be so high quality and beautiful, and now all pictures, whether professionally taken or taken with a phone turn out grainy. So disappointing as it’s a favorite gift of grandparents. Looking for another company now who makes something similar. I have orders this for years and the last several years with new waxy paper have been awful. Last time I order.
Title:
Hasn’t delivered
Score:
1
Name:
ahdavis85@gmail.com a.
Reviewed On:
Square Photo Prints
Content:
I have yet to receive my product and when I inquired about it being potentially lost, the customer service person said “it’ll be there in 48 hrs.” It’s been longer and I still don’t have my package and I’m already being asked to review it.
Title:
Kind of just okay
Score:
3
Name:
Beth M.
Reviewed On:
Everyday Photo Book
Content:
I think for the price, I was expecting more but it’s pretty much just a basic photobook. Nothing different than any other website you can order the same type of products from.
Title:
Just ok
Score:
3
Name:
Michelle R.
Reviewed On:
Color Series Photo Book
Content:
I just received my photo book today and I'm disappointed with the quality. The larger photos look good, but the smaller 2x2 grid (4 square photos) are less than impressive. This is a 2021 photo book — so naturally I have a lot of photos for the year, and I can't just put one or two pictures per page, otherwise I'd end up with 50 pages and that would be costly! So I thought I'd utilize the 2x2 square grid format several times. Pretty much every photo I put into that format that was taken in a lower lit setting (restaurants with friends, outdoor events in the evening/night) came out terrible. I can hardly see some of the faces of my friends, and my dog Pippa (she's black) is difficult to see in several pictures, even ones that were taken in better lighting. I wasn't looking for the best quality ever (most of these photos are iPhone pics after all) but the whole point is to commemorate the best memories of the year and what's the point when I can't even make out the faces of friends, family, and pets? I was really hoping to make one of these photo books for every year; I love all of the color options.. but I want to see what my other options are. If you do decide to move forward with this book format, I do not recommend using the 2x2 grid to get 4 photos on a page. And don't bother including any images that weren't taken in an extremely well-lit setting.
Title:
Quality not what I would
Score:
1
Name:
Anne B.
Reviewed On:
Hardcover Photo Book
Content:
Quality not what I would have expected.
Title:
Pretty materials but low quality printing and tech
Score:
2
Name:
Julie A.
Reviewed On:
Everyday Photo Book
Content:
The book was beautifully bound and had nice thick paper. But the tech side was not intuitive and was frustrating to put the pictures together. And the printing was darker than I expected.
Title:
Quality of images not great
Score:
2
Name:
mar s.
Reviewed On:
Color Series Photo Book
Content:
I wish the photos didn't come out so dark, and then pages had a bit more sheen
Title:
Color Series Book
Score:
2
Name:
Anna B.
Reviewed On:
Color Series Photo Book
Content:
I was disappointed in the quality of the color series book as compared to the travel book. The picture quality is not great, I would not order another from this series. All other items I have purchased from artifact uprising I’ve been happy with
Title:
Shipping WAY too expensive, good calendar
Score:
3
Name:
travish4103 g.
Reviewed On:
Modern Wall Calendar
Content:
Quality of the calendar was really good, shipping is WAY too expensive. Photo quality is good, it was printed and shipped quickly, but they don’t tell you the shipping in advance. In the end, shipping was a MASSIVE cost to buy this calendar, which they told me up front.
Title:
Overpriced
Score:
1
Name:
Allison R.
Content:
Materials are great but print quality is low
Title:
Don't order the lustre paper
Score:
2
Name:
Sara
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I've made 4 books and a handful of print sets on this site, and although they all have some imperfections, I'm overall happy with them. However, my Summer 2020 book I ordered with the lustre paper just to try it, and it was a big mistake. The pictures are so dark and I'm mad that I spent so much money on something that looks so bad. When I first got it I thought, "It's not that bad!" but it really is. I know the photos need to be edited a bit to look their best, but I didn't do any less editing than I normally do and it's by far my worst-looking project to date. If you want glossy pages, use Mixbook instead. I received this book awhile ago, but I just looked at it for the first time in awhile, and I hate it so much I just wanted to warn people.
Title:
Pictures came out a bit dark
Score:
3
Name:
Aeriel S.
Reviewed On:
Hardcover Travel Photo Book
Content:
The book is nice but I’m a bit disappointed as many of the pictures printed way darker than they appeared when I was making the book. It would be nice if there was a warning before printing certain pictures like there is a resolution warning.
Title:
It just simply didn’t work!
Score:
1
Name:
Hannah Y.
Reviewed On:
E-Gift Card
Content:
It just simply didn’t work!
Title:
print quality was way cheaper
Score:
1
Name:
Rey B.
Reviewed On:
Softcover Photo Book
Content:
print quality was way cheaper than I expected. felt like it was printed on a normal home printer and did not match the printing standards I had and had seen from other books via artifact uprising. so disappointed and will never be ordering through artifact uprising again.
Title:
Honestly, let down.
Score:
3
Name:
Hannah M.
Reviewed On:
Hardcover Photo Book
Content:
I should have searched the website more for what I was looking for and done some comparisons. I thought the fabric book I got would have the imprint of the book title on it so I could leave it more like a coffee table book. Instead if I take off the jacket, it’s just a random fabric book with no markings. The pages are dull (got flat so I guess that’s my fault) and I put my father’s speech on the last page… and it was cut off. On the preview, I had it all in the frame. I think what I was looking for was a lay flat book. Overall the product is fine, besides the end of my dad’s toast. But mine is dull and not the way I wanted to memorialize our wedding. Won’t purchase again.
Title:
OK
Score:
4
Name:
JC B.
Reviewed On:
Merry Script Holiday Card
Content:
Colors did not pring even on all postcards, did not have the option to ship directly and had to assemble and ship myself
Title:
Delayed with Order
Score:
2
Name:
Andrea B.
Content:
Xmas Cars quality was not great. This is the second year the order and production is delayed for xmas.
Title:
Good intentions, not the highest quality.
Score:
3
Name:
laurax.young g.
Reviewed On:
Gallery Frames
Content:
I was a little surprised by the printing quality, as well as the frame. This was meant to be a special gift for my husband, who just lost his father, and I wanted something to honor his late father this past Father’s Day. I have had wonderful printing experiences with Artifact Uprising, but found this product to be a bit lacking for the price point. The frame seemed a bit cheap, and the photo is off-center in the mat. However, I am always drawn to the simplicity in design and the variety of options that this company has.
Title:
Mid level quality
Score:
3
Name:
Sarah C.
Reviewed On:
Everyday Photo Prints
Content:
Pros: a lot of different sizes for prints, especially smaller (printed 3. 25x3. 25) Cons: the matte is printed on hard card stock, not photo paper. The colors are dark and the print looks like a vintage 90s photo from a point and shoot with bad lighting. If you’re looking for that, great but it is not an actually ‘photo’ like you used to get printed in the 90s.
Title:
Pretty bummed
Score:
2
Name:
Lindsay K.
Reviewed On:
Large Format Prints
Content:
There was a problem with my original order that Artifact Uprising helped me out with (for which I was grateful), but my new photo came in and it came both water damaged and dented because it was not in any sort of photo packaging at all. Honestly surprised it wasn’t more damaged by the way it was packaged.
Title:
Aesthetically pleasing but impractical
Score:
3
Name:
Kathy
Reviewed On:
Legacy Baby Book
Content:
A++ on design. Lovely font, color, paper quality, and presentation. C- on content. Too much to write. I will turn some of the notes for baby pages to photo extension pages. Lastly, the statements are a bit presumption and fill-in areas feel contrived. Our son turned one a week ago and I dusted off this gift only to laugh and realize it was impractical to complete our first year. In hindsight, I might have registered for a more traditional photo forward, albeit, well designed photo book.
Title:
Great idea, would be nicer with a lid over the opening
Score:
3
Name:
Cleo P.
Reviewed On:
Brass & Wood Display Box
Content:
I love the concept, but it looks unfinished or like it's missing a piece. It should have a lid that slides on over the opening. It would also be nicer if there were a piece of glass affixed to the front.
Title:
Photos came out dark
Score:
2
Name:
brittanyandrejcin g.
Reviewed On:
Hardcover Photo Book
Content:
Despite the photos being clear and well lit on my phone, the photos printed far darker. Details are lost and it just doesn’t present well, especially for the high price tag
Title:
Print quality wasn't ideal and
Score:
3
Name:
jordanalyssehull3 g.
Reviewed On:
Wedding Guest Book
Content:
Print quality wasn't ideal and there were some ripping in between pages.
Title:
Good but small
Score:
3
Name:
Luke S.
Reviewed On:
Metal Tabletop Frames
Content:
The frames arrived nicely packaged but I have to say the photos were cropped smaller and differently than they had been in the preview online. I was a bit underwhelmed for the price, and the stand backing piece isn't permanently affixed to it falls out easily when you move it. Not the best product I've received from AU to be honest.
Title:
A few issues
Score:
3
Name:
Aleksandra D.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Good the album - size, photo prints and prise! But I always receive it damaged. Company should package it better to prevent damages of albums. Another issue that I noticed, Its cover faded very fast, I got white spots on my albums.
Title:
Products only OK; delivery a nightmare
Score:
2
Name:
Carolyn V.
Content:
I ordered photo books and holiday cards in November. First, my order was cancelled because of a glitch in the app. (Do not use the app! Apparently this is not uncommon.) There was no notice of the cancellation so I didn’t realize until after they were supposed to arrive. The projects were totally lost and had to be recreated from scratch. Once finished, customer service was supposed to expedite shipping. Unfortunately, they didn’t do this in time and the project went out with standard shipping. And then, days after it was supposed to arrive, was marked as lost. And had to be produced *again*. Cards and photo books arrived way too late to send in time for the holidays. I understand Covid disrupted shipping, but there were too many delays and errors on top of this. Quality of the product is OK, but I probably won’t be ordering from AU again.
Title:
Beautiful Frame, terrible image prints!
Score:
1
Name:
Matthias H.
Reviewed On:
Deep-Set Frames
Content:
Although the frames are beautiful, the prints were terrible. The images were dull and without color. I went to CVS Pharmacy, had the images reprinted, and switched replaced them in the frames.
Title:
Very bad quality, cover send
Score:
1
Name:
Rasa R.
Reviewed On:
Hardcover Photo Book
Content:
Very bad quality, cover send with out had
Title:
Print quality not as good as competition.
Score:
1
Name:
Richard D.
Reviewed On:
Color Series Photo Book
Content:
The quality of the paper is very good. The color reproduction is not what I expected. I get better results from Blurb. Many of the images printed out dark whereas on my monitor and in Lightroom they are well exposed. Several of the Page texts were clipped at the bottom. I attach images to illustrate. A subtitle on the jacket cover was completely removed but there are tiny white dot residuals of my text on the lower third of the cover.
Title:
Never Received
Score:
1
Name:
Katherine H.
Reviewed On:
Gallery Frames
Content:
Ordered one month ago and haven't received it. I asked for an estimate and was told that I couldn't be given one.
Title:
Unacceptable
Score:
1
Name:
Lauren B.
Reviewed On:
Large Format Prints
Content:
I’ve been waiting for a refund for my purchase. I purchased many large prints of professional photos taken of my family. They came as if I printed them at fedex on cardstock. Would love to hear back from someone
Title:
I never received it
Score:
1
Name:
hsholzer1 g.
Reviewed On:
Everyday Photo Book
Content:
After talking to UPS three times, setting it for pick up and that failing than redoing the address and saying that they have the correct one and it’s out for delivery, it still never came. It ended up being sent back and I haven’t heard anything. It was a Christmas present too.
Title:
The picture quality is not
Score:
2
Name:
avawhittemore g.
Reviewed On:
Hardcover Photo Book
Content:
The picture quality is not great. I also purchased from Mpix and Once Upon and they were either equal in price of less expensive and the quality of pictures and album are much better.
Title:
Multi-photo holiday card
Score:
3
Name:
Lindsey M.
Reviewed On:
Multi-Image 2025 Holiday Card
Content:
The design is lovely - modern and clean. But the image quality isn't good (not crisp) and they printed much darker than expected which worsened the poor image quality.
Title:
One month of calendar card is creased
Score:
1
Name:
Makayla
Content:
I was so excited to open the package, only to find that one calendar card has a crease in the middle. It's only four days before Christmas Eve and this is supposed to be a Christmas gift!
Title:
Beam
Score:
2
Name:
Terri B.
Reviewed On:
Large Format Prints
Content:
The photos were way too dark
Title:
Slightly disappointed in the dust
Score:
3
Name:
quinntice g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Slightly disappointed in the dust jacket and the way it fits. It is so loose and doesn’t sit flat when the book is laying flat. I have to take the jacket off and then there is no label on the book to know what it is.
Title:
Disappointing
Score:
2
Name:
courtneycurtis75 g.
Reviewed On:
Baby Board Book
Content:
Order came with strangers in it, duplicate pages and missing pages. Ordered with plenty of time for Christmas. Customer service said they sent a new one rush order while the website said that rush would make it in time for Christmas. 2 days after Christmas and it’s still not here. The book is nice, but there’s 0 quality control
Title:
Softcover photo book
Score:
3
Name:
Katherine K.
Reviewed On:
Softcover Photo Book
Content:
I edited my photos on the artifact site to improve clarity brightness of photos but the photos were not as improved as I would like in the final product. The editing tools are not as effective as they could /should be
Title:
Crooked pages
Score:
3
Name:
Amelia H.
Reviewed On:
Album Design Services
Content:
The quality of construction is really beautiful and the design is great, but some of the pages are printed crooked, which really makes it feel less luxurious.
Title:
Our year in photos 2024
Score:
3
Name:
Suzanne H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Disappointed in the quality
Title:
Ok
Score:
3
Name:
fox k.
Reviewed On:
Hardcover Photo Book
Content:
The cover came out way too dark. I’m a designer so I made my own full bleed page layouts but they didn’t crop properly so I have weird white edges. Otherwise the quality was good and I like that they don’t put their branding anywhere on the book.
Title:
Nice for home but not for gifting
Score:
2
Name:
flo.kelemen@gmail.com f.
Reviewed On:
Brass Easel & Prints
Content:
Purchased this as a Christmas gift for my in-laws. Was disappointed that it arrived in packaging that can't be used as a gift box (it's just two flat pieces of metal. ) For what I was hoping would look like a higher-end gift, this didn't deliver. I'm putting it assembled in a gift bag, but I wouldn't buy this for someone else again.
Title:
The product is cute, shipping is incredibly slow
Score:
3
Name:
Liz G.
Reviewed On:
Baby Board Book
Content:
The book is really cute! My daughter loves looking at the photos of all of her family and friends in a board book. The cover page has started to wear away so I may have to try glueing it soon. I am rating this lower because the shipping was so incredibly slow, once shipped it took over 3 weeks to arrive to me. Seems crazy because I paid for shipping when so many companies these days use free shipping and faster methods
Title:
Received a Blurry/Distorted Image
Score:
2
Name:
Brittany S.
Reviewed On:
Gallery Frames
Content:
I had an image blown up and assembled in a custom frame, and unfortunately upon receiving the frame my husband and I noticed how poor the image was. I wish AU would have contacted me while they were assembling the photo and frame before sending it to me. They were nice enough to issue a credit for a new print of the image and re assemble the frame but we have to pay for shipping. Pretty disappointed :(.
Title:
Binding quality is good; photo quality is mediocre.
Score:
3
Name:
Ruud V.
Content:
Although the book feels nice and of a good quality, the photos are a bit blurry. Especially for this price I would expect a better quality.
Title:
Binding quality is good; photo quality is mediocre.
Score:
3
Name:
Ruud V.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Although the book feels nice and of a good quality, the photos are a bit blurry. Especially for this price I would expect a better quality.
Title:
Cropped Lettering
Score:
1
Name:
Natalie S.
Content:
My book has lettering that is halved on over half of the sections of the book. You can only read top half of letters
Title:
Beautiful Book but Warped
Score:
3
Name:
Ari G.
Reviewed On:
Wedding Layflat Photo Album
Content:
The pictures and quality look great but the book itself is warped. Way too expensive of a product to not look great day one.
Title:
Beautiful but not sturdy
Score:
2
Name:
Gina
Reviewed On:
Baby Board Book
Content:
The book is beautiful and easy to make, but we have had it less than 3 months and my 16 month old has ripped almost every page. The pages aren’t very thick and they’re all peeling apart. I’m sad because I love the book and allowing him to see long distance family, but it’s just not great quality.
Title:
Misprinted Invitations
Score:
1
Name:
l.hershey11@gmail.com l.
Reviewed On:
Design Your Own Flat Cards
Content:
I’m so sad to give a low rating, but this is specific to printing invitations. I have printed photos with no problems from Artifact, and the quality is great. But my honest feedback here is that there’s no way to see a trim area/ safe zone/bleed area in the uploading process, so when I went to use Artifact to try and print beautiful quality wedding invitations, it was a total fail. The borders were completely cropped out. I designed the file to the 7x5” size and reviewed the proof before printing, but the proof was inaccurate. The customer service team did not help fix it before reprinting, they just sent it for print again and I received a second round with the exact same errors. Overall, I’d save these type of prints for photos, but still know you’re going to lose some of your image around the edges. The quality is great in my past experience. I was refunded for my issues.
Title:
Needs some work
Score:
3
Name:
Andi
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Pros: - I really like the full photo cover wrap option along with text customization on spine. - The picture quality inside is good, although I agree they print a little on the dark side. Assume this is because of the matte paper. - Customer service was helpful when I realized my book was lost in the abyss. They offered to comp me another one, but luckily the book arrive at my door that next day. Cons: -The software is super frustrating. Ran into multiple tech glitches (on their end) and almost gave up. - Very limited layout options. I get the whole "simplified" look, but there are some options where the pics could have been much larger but I was only given two layout options. - I never received the pdf proof option (and yes, I checked junk folder). - I tried to apply the 15% off code and it didn't apply at checkout. Didn't even notice until I'd already placed order. - I've looked through my book about four times now and already the edges are starting to white out and look dingy. I'd expect better durability for this price.
Title:
Hit-and-Mis?
Score:
3
Name:
Darren D.
Reviewed On:
Softcover Photo Book
Content:
I've had soft cover photo books printed with AU in the past and was very impressed with the quality. This time however there were some quality control issues with our order. All three books had a thin white line through the cover photo! It was a bit disappointing as the printing through out the rest of the book was very good.
Title:
Printing Error
Score:
1
Name:
Emily L.
Reviewed On:
Calendar Refill Pack
Content:
There must’ve been a glitches uploading because two months of my calendar printed duplicate photos.
Title:
Pretty low quality, a photo
Score:
2
Name:
carla i.
Reviewed On:
Softcover Photo Book
Content:
Pretty low quality, a photo album should be on photo paper not cardboard. Pretty bad design with lots of empty white space instead of being able to cover it with a picture
Title:
Printing quality issues
Score:
2
Name:
Molly
Reviewed On:
Hardcover Photo Book
Content:
If you have any darker images in your book, apparently you need to go in and manually edit each one to make sure they print well. I uploaded our professional wedding photos and can barely make out any details in the b&w images or color photos of people in black/dark blue suits. I had no issues using the same photos for a book order from a different company. Customer service has been quick to respond, but I don't really want to spend more time working on this to reorder when I know I can get a higher quality print from somewhere else. The book itself is lovely though - I wish the inside matched the outside!
Title:
Missing cards
Score:
2
Name:
The W.
Reviewed On:
Bold Holiday Card
Content:
The design and quality of our Christmas card was great, but they shorted us on our order! We got the right number of envelopes but too few cards-very annoying.
Title:
Nice but grainy
Score:
3
Name:
Lauren S.
Reviewed On:
Everyday Photo Prints
Content:
Like the matte, white border, but not the print quality. I’ll try a different print option next time. Also you have to double check every image to make sure it’s centered correctly (not easy to see on mobile device).
Title:
First Time Customer - Sharp Edge Frames
Score:
3
Name:
Vanessa
Reviewed On:
Modern Metal Frames
Content:
First time ordering, the customization tool never asked if I wanted vertical or horizontal so it came vertical to hang when I needed it horizontally hung. I chose the modern metal frames and majority of the edges aren’t secured together and are very sharp. Hoping to get them resolved but I was very disappointed with this being my first time ordering. I was recommended by an artist and am confused she recommended these since I didn’t have the same quality experience she got.
Title:
Beautiful idea. Printed too dark.
Score:
3
Name:
Justine R.
Reviewed On:
Baby Board Book
Content:
The idea was beautiful. But it printed much darker than how it looked as I was putting it together. Some of the pages are extremely dark and nearly unrecognizable. It was a gift for my husband so I gave it to him anyway and it’s still sentimental. But I wouldn’t order it again. I did not request that it was edited due to the timeframe. I also didn’t foresee any real need for editing. But perhaps if there was more time for the turnaround, you may have better luck with your albums by getting them edited.
Title:
Just OK
Score:
3
Name:
taylormjolley g.
Content:
The stickers did their job, but they were by no means high-quality. The most bothersome thing was that the circular text was aligned off-center, making then look a little sloppy.
Title:
Frame is nice but I got the wrong color
Score:
2
Name:
BethE
Reviewed On:
Pressed Glass Frame
Content:
I ordered the brass frame. I got the graphite color. Customer service offered to ship a new one for free but I got another graphite frame. The frame itself is nice but these shipping errors make me concerned about making any future purchases from this company.
Title:
Photos came out dark
Score:
2
Name:
Jill B.
Reviewed On:
Hardcover Photo Book
Content:
I purchased four books for my mom and my sisters and me with photos that I took with a good camera from our trip to Africa and all of the photos came out so much darker than they originally were. I’m pretty disappointed.
Title:
Does not look professional picture. It is the same as a Christmas card on cardboard like paper.
Score:
1
Name:
heathern224 g.
Reviewed On:
Everyday Photo Prints
Content:
The quality looked the same as a Christmas card. The description i do not agree describe what the photo looks like.
Title:
Beautiful book, but print errors not addressed
Score:
3
Name:
leigha.hanby g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I love AU products, but this one came with four defective pages with ink blobs. I submitted a help ticket and never received a response.
Title:
The outside of the book
Score:
3
Name:
Reagan B.
Reviewed On:
Everyday Photo Book
Content:
The outside of the book is very pretty. The inside of the book, although the photos were clear, was a little disappointing. The images are very flat, not a lot of color and on very matte finished pages. I think this is a great photo book but maybe a little overpriced. I do think the book is nice for black and white images.
Title:
Board Book for Father’s Day
Score:
3
Name:
Christina H.
Reviewed On:
Baby Board Book
Content:
We loved the idea of creating a board book for our kid’s grandfather and Artifact made it easy to make. Unfortunately, we were disappointed in the quality. We have purchased beautiful, high-quality photo books from Artifact before but when we received the board book the bottom of the spine was already in bad condition with some fraying.
Title:
Album
Score:
3
Name:
Lorena R.
Reviewed On:
Hardcover Photo Book
Content:
Didn’t like the quality, tried another company with the same photos and their quality was excellent
Title:
Upset with the Print quality.
Score:
1
Name:
Ryan L.
Reviewed On:
Large Format Prints
Content:
Wish there was a caveat saying you guys don't use the highest detail printers...
Title:
The magnetic calendar
Score:
4
Name:
Anne F.
Content:
The magnetic calendar worked great for my mom but the wooden desktop calendar w easel would not work. The screw does not seem long enough.
Title:
The magnetic calendar
Score:
4
Name:
Anne F.
Content:
The magnetic calendar worked great for my mom but the wooden desktop calendar w easel would not work. The screw does not seem long enough.
Title:
album came with errors
Score:
2
Name:
Alejandra R.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
album came back with lots of errors and duplicates.
Title:
Good product, very bad delivery.
Score:
3
Name:
Leah H.
Reviewed On:
Design Your Own Flat Cards
Content:
The final product looked good. But we have ordered with this company many times and they are consistently late on delivering. The “promise” on the website to have items shipped before Christmas does not hold true. None of our products have come yet, and we ordered them by the date we were told to, in order to arrive. Very disappointed this holiday season!
Title:
Not what I expected
Score:
3
Name:
Eliza M.
Reviewed On:
Softcover Mini Photo Book
Content:
This book is cute but not as nice as I expected it to me. I should have read the fine print. If you want a little paper book this is great! I was expecting a small hardcover book that’s as nice as the big ones. I will order a different one because I like the other ones you all have
Title:
Slightly Disappointed
Score:
3
Name:
Alexis A.
Content:
I have ordered 3 photo books from this company now. The first 2 were great with excellent photo clarity and intensity. I was slightly disappointed to flip through my newest photo book to find my photos were not of the same quality as before. This time they were more pixelated and not nearly as vibrant as before.
Title:
Slightly Disappointed
Score:
3
Name:
Alexis A.
Reviewed On:
Everyday Photo Book
Content:
I have ordered 3 photo books from this company now. The first 2 were great with excellent photo clarity and intensity. I was slightly disappointed to flip through my newest photo book to find my photos were not of the same quality as before. This time they were more pixelated and not nearly as vibrant as before.
Title:
Great gift, but quality of printing could be better
Score:
3
Name:
whancyu g.
Reviewed On:
Baby Board Book
Content:
Purchased for my husband's first father's day. The idea was really cute and I was excited to give it to him. The quality of the print could be better. The color looked a little muted and half of the pictures cut off the top of my husband's head. I wish there were tips on how to avoid this from happening.
Title:
DEVASTATING
Score:
2
Name:
Megan G.
Content:
This is my second album purchase for my wedding. The first one was amazing, but I didn't like the color I chose for the cover and the matte finish created a sort of blur on the photos. I went to reorder the same album with a different cover and gloss finish, but the photos aren't centered and it never had me review the pages... I thought I was ordering the same book. It's so expensive to waste that kind of money.
Title:
Missing the gold foil
Score:
2
Name:
Nicole K.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
The cards were printed on nice, thick paper however the gold foil was missing on half of my order.
Title:
Nice, but not great experience.
Score:
3
Name:
JIll C.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Ordered an ornament as a gift with plenty of time to get it before Christmas. Saw a refund come through and then an email indicating the ornament I chose was no longer in stock. I was provided with a promo code and selected this with guaranteed delivery by Christmas Eve. Well it arrived on the 30th. I come to AU for the quality, which has always been higher than other online print vendors. I bought another the very next day and still have not recieved it (1/2/25).
Title:
This order was corrected with
Score:
2
Name:
ELIZABETH L.
Reviewed On:
Wide Wood Frame
Content:
This order was corrected with a standing brass frame. The construction of the frame is terrible. It falls over and scratches my beautiful tables.
Title:
I wanted to love artifact rising but
Score:
2
Name:
Jeremiah M.
Reviewed On:
Hardcover Photo Book
Content:
ill give it to the marketing team for artifact rising for helping elevate them into a premium class how my experience was less that ideal. Don’t use the mobile app for anything related to a book project. It simply doesn’t work and will time out. The desktop app is better but be ready to convert all you iPhone files to jpg if they are heic. I crrated a book for my wife’s 40th collecting photos and text from all her friends and family. I timed the delivery around the production and shipping timelines provided. On a Friday afternoon I was asked about a small font change - literally the font was too small so they wanted permission to increase it by 2 points. I said yes and that is when the production issues began for me. That time communication exchange pushed my project back to the start of the production queue delaying delivery of the books by nearly a week. We missed her party and the gift was appreciated but underwhelming because of the timing it was gifted to her. Additionally the print was all so very dark - lots of black ink so check your contrast and bump up the brightness or you’ll have a dark band moody look like I got. I wanted to love AU but this was a one and done for me.
Title:
Marketing Better Than Product
Score:
2
Name:
Ally
Reviewed On:
Hardcover Travel Photo Book
Content:
I regret not digging deeper into the reviews before creating this photo book. While the exterior of the book feels high-quality and well-made, the interior pages were a huge disappointment. The matte finish I chose made my photos look like they were printed on basic printer paper, with very low image quality. Every photo—whether taken on my iPhone or DSLR—turned out dark and grainy, which is incredibly frustrating given the effort I put into curating the images. For comparison, I looked at our wedding album created with mPix, and the difference in quality is staggering—it’s truly night and day. I wanted to try a new company, but unfortunately, this experience makes me wish I’d just stuck with mPix. If you’re considering this service, I’d recommend proceeding with caution, especially if photo quality is important to you.
Title:
Eh
Score:
4
Name:
Matthew C.
Content:
We ordered three wedding albums. One for us and a couple for our parents. Two of them were shipped damaged. Ours had a big dusty/chalky hand print on the cover. The album for my wife's family the cover dust jacket was wrinkled. They made it right and sent us new ones, but they should really take a look at things before shipping it out.
Title:
Eh
Score:
4
Name:
Matthew C.
Reviewed On:
Hardcover Photo Book
Content:
We ordered three wedding albums. One for us and a couple for our parents. Two of them were shipped damaged. Ours had a big dusty/chalky hand print on the cover. The album for my wife's family the cover dust jacket was wrinkled. They made it right and sent us new ones, but they should really take a look at things before shipping it out.
Title:
Gift arrived very late, slightly damaged
Score:
2
Name:
EDEN G.
Reviewed On:
Baby Board Book
Content:
I ordered for a Father’s Day gift before the shipping deadline and it arrived a full week too late. The spine was crushed, also. I’m very disappointed to have spent the time and money ordering to not have it on time and in less than perfect condition. Not worth the cost or trouble.
Title:
Looks cheap
Score:
2
Name:
leah l.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
I feel like both the frame and photo quality seem really cheap! I used to order prints from here because I thought they were nicer than the drug store, but these are super disappointing.
Title:
Quality album but expected more
Score:
3
Name:
Kendra P.
Content:
The outside of the album is beautiful. The fabric and letterpress are high quality. Inside the album, however, I was a little disappointed. I thought the photos would have a better quality when printed but they are muted and slightly grainy. The product we created on another photo album site turned out nicer for less of an expense.
Title:
Terrible!!!
Score:
1
Name:
Jennifer K.
Content:
They printed an $750 book wrong for my Mom’s 80th. I sent all the images and order number of the pages they messed up two weeks ago and have not heard back to get it corrected.
Title:
Love & Hate It
Score:
3
Name:
lisa p.
Content:
The example online was so beautiful, it convinced me to order a book for our wedding photos. However, the quality of my photos after receiving the book was disappointing. There was a lot of blurry pictures and they are the ones that would file up half or the whole page. It shouldn't be blurry because these are professional pictures with high resolution.. so ultimately I love the book, but some part of it is disappointing.
Title:
Took over 12 days to be delivered!
Score:
3
Name:
Elise E.
Reviewed On:
Everyday Photo Prints
Content:
I ordered these for a presentation. Unfortunately they arrived way too late. I use other printing companies that have a much MUCH quicker turn around time, and in the future I will chose them.
Title:
Holiday Cards - Envelope Printing is disappointing
Score:
3
Name:
Pressick S.
Content:
Artifact Uprising prints beautiful photographs and my cards were lovely. The envelope printing however was disappointing to say the least. The addresses were crooked, printed off the edge and some had extra commas between city and state (they show up in the proof but customer service guaranteed that was just the software). Please upgrade your envelopes AU!!!
Title:
Images were cut off
Score:
2
Name:
Laura Y.
Reviewed On:
Baby Board Book
Content:
I made sure all my images were within the frame but it was still cut off after printing. Quality went down compared to last year
Title:
A tad frustrating...
Score:
5
Name:
Carrie B.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
To start, I couldn't get the setup I wanted. I don't know why the website would NOT let me order a January 2022-December 2022. It kept pushing January 2022 to January 2023. I thought I had it right, and when it arrived, nope. Second, it was not a REFILL but showed up with another metal hanger, which I did not need. And unfortunately, the hanger dug into the calendar and marred the first month (February). Finally, I didn't receive any notifications that it was on its way, so thought I had NOT ordered it after all due to the month snafu, but it showed up a few weeks later. This was not in keeping with my usual experience with Artifact Uprising, but was disappointing considering the cost.
Title:
My sister order a book
Score:
3
Name:
Kelli C.
Reviewed On:
Baby Board Book
Content:
My sister order a book a few years ago for her son. It was great quality. We ordered for my son this year and the binding is not great and already the front corners are wearing. We have only had this book a few days. Not happy with the quality for the money spent.
Title:
Nice but expensive
Score:
3
Name:
Kevin O.
Reviewed On:
Signature Layflat Photo Album
Content:
The album cover and overall look is high quality - looks professional. However, the photos I selected to be inside the album didn't come across as nice as I had hoped (especially for the price I paid). Before I purchased I reviewed my online proof and the photos looked better online than when printed. I would probably rate this review higher if it wasn't for the very high price.
Title:
Nice prints but didn't expect cardstock
Score:
4
Name:
Nancy D.
Content:
The prints are nice but I was not expecting printing on card stock when I selected matte as my preference for printing. As these are just for my home, it's fine but would have been very peeved if this was for another purpose. I don't think the quality is as nice on card stock when compared to photo paper.
Title:
Nice prints but didn't expect cardstock
Score:
4
Name:
Nancy D.
Reviewed On:
Everyday Photo Prints
Content:
The prints are nice but I was not expecting printing on card stock when I selected matte as my preference for printing. As these are just for my home, it's fine but would have been very peeved if this was for another purpose. I don't think the quality is as nice on card stock when compared to photo paper.
Title:
Colors aren’t quite right.
Score:
3
Name:
Sarah N.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I love the thickness of the prints and the paper quality, however the ink and colors are just not quite correct.
Title:
This will be my last order with Artfact
Score:
1
Name:
Sneha R.
Reviewed On:
Everyday Photo Prints
Content:
Prints were fine and as expected since I have ordered several times before, but I ordered them with a larger print as a gift and paid for the rush 2 day shipping, which took almost 8 days to arrive (missing the gift window completely) and were weirdly delivered to a pick up spot 30 minutes from my home even though the large print part of the order that _wouldn’t_ fit in my mailbox was left outside my door. Reached out to customer service, and didn’t hear back from them (with a very unhelpful and unconcerned response) for almost 2 weeks…. Quality is fine, price is high, customer relations were trash 🤷🏽♀️
Title:
No text on spine?
Score:
3
Name:
samantha.amy5 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The quality of the book is great, just seems odd that there is no printing on the spine. Seems out of place with our other books since there is not type along the spine.
Title:
I was disappointed that the
Score:
3
Name:
Isabelle H.
Reviewed On:
Color Series Photo Book
Content:
I was disappointed that the cover was paper, not a hard cover. This was a special gift for my husband and I literally cried when I saw it. The photos were also darker than the originals. I won’t be using you again for my gift needs as I wouldn’t have confidence it would turn out nicely. Disappointing.
Title:
So so printing
Score:
3
Name:
Richard D.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I got two lay flat books. The cover and binding are nice. The printing quality wasn’t as high as I would have expected based on the very high cost. Overall disappointed with the purchase and will not recommend.
Title:
pricey wall calendar
Score:
3
Name:
Anne B.
Reviewed On:
Modern Wall Calendar
Content:
The layout is great and I love the paper, but I assumed that the print quality would be on par with the cards I've ordered in the past and it's nowhere close - the colors are washed out and muddy. Disappointed.
Title:
Quality not great. Thin paper.
Score:
1
Name:
brentandjena@hotmail.com b.
Reviewed On:
Large Format Prints
Content:
Quality not great. Thin paper. I ordered from you a few years ago and the paper was beautiful and great printing quality. way too expensive for what I got.
Title:
So-so wouldn’t order here again
Score:
2
Name:
Shasta C.
Reviewed On:
Everyday Photo Book
Content:
AU used to be great but lately I’m just not sure… the paper is great but the prints I ordered were grainy even though the photo files were high resolution. I can see lines on 1/2 the prints I reprinted somewhere else and the quality was better for cheaper…
Title:
Challenging Site
Score:
4
Name:
Lynne M.
Reviewed On:
Hardcover Photo Book
Content:
I have ordered 5 photo books as of this writing and still find the site complicated to use. As an average customer, I do not find the site instinctively intuitive.
Title:
Honestly, it was pretty low
Score:
2
Name:
Elles M.
Reviewed On:
Brass & Wood Display Box
Content:
Honestly, it was pretty low quality, both the frame and the prints. I've ordered from Artifact Uprising so many times and was surprised that the quality had slipped so badly, especially considering the price
Title:
Gift card issues
Score:
2
Name:
Margaret S.
Content:
There are no denominations listed on the gift cards, so recipients will have no idea of their value. I received conflicting information about this issue, which was not useful. I would not shop here again.
Title:
Hanging Calendar
Score:
3
Name:
Shelby S.
Reviewed On:
Modern Wall Calendar
Content:
Calendar is as pictured on the website. I thought the quality of the photos would be better. It’s a fine calendar but not worth the price.
Title:
Wedding photo book
Score:
2
Name:
Maggie
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I ordered three different books, one for each parent after our wedding. I am disappointed in the photo quality for being a premium photo site. Additionally, the inability to center the wording on the cover without eyeballing it is is unfortunate. Will try a different site next time.
Title:
No communication
Score:
1
Name:
Jamie P.
Content:
I have sent several follow-up emails regarding the condition of my album and have yet to hear back.
Title:
Holiday Cards and Stickers
Score:
2
Name:
Aimee M.
Reviewed On:
Year in Review Holiday Card
Content:
I ordered holiday cards in early December. They didn’t arrive until 10:30pm on Christmas Eve. I also order round envelope stickers for $50. Those never arrived. I sent my cards without them. The cards were fine, but the experience was not as good as past years. I was underwhelmed.
Title:
Love the look but the photo came out dark
Score:
3
Name:
lauren.boucher1@gmail.com l.
Reviewed On:
Folded Photo Cards – 5x5
Content:
I love Artifact Uprising's simple and sleek design offerings. The card was printed on a nice paper and I loved the unique size of the 5x5 in card. Unfortunately, the printed photo came out way too dark and I was unhappy with the look of the card overall. For the price point, I would have expected a higher quality print job.
Title:
First time disappointed
Score:
2
Name:
The F.
Reviewed On:
Bold Holiday Card
Content:
This was my fourth year in a row using Artifact Uprising for holiday cards and the first year I've been disappointed. Main photo printed so dark, despite using a properly exposed photo and then further brightening it on the edit tool provided on their site. Past years photos have printed consistent to how they looked before submitting order, this year's were way off.
Title:
Very very small
Score:
3
Name:
Katherine F.
Reviewed On:
Softcover Mini Photo Book
Content:
Very small, the fold hides the pictures. I wish I had gone with a more affordable company because I’m disappointed in the outcome.
Title:
Too much writing, too little photos
Score:
2
Name:
Kristin H.
Reviewed On:
Legacy Baby Book
Content:
Agree with the other reviews that there is too much room for writing and not enough for photos. Also second other comments that it would be nice to have spots for momentos and even a protective plastic sheet for the pages because I don't trust the photo squares to hold up over time. Also, for a new mom trying to do this in between taking care of a baby during naps or other times, the time it takes to deal with a single photo square is a pain. Also wish the extra pages you can order allowed for you to make your own templates (the squares and writing blocks mean you're either doing two photos and writing, or doing four photos and covering everything else up). Overall, disappointed but will make it work for the memories
Title:
Not worth it!
Score:
1
Name:
kate.a.rodriguez g.
Reviewed On:
Photo Curation Services
Content:
I’m honestly a little disappointed with my experience using Artifact Uprising and wouldn’t recommend them, especially considering the cost. I decided to add their design service because I wanted help selecting the best photos and putting the album together. Unfortunately, it felt like the designer simply chose every third photo from the gallery rather than thoughtfully selecting the best images. The whole reason I paid for the design service was to avoid spending the time building the album myself, but after reviewing the first draft I ended up having to redo quite a bit—switching layouts, replacing photos, and removing duplicates. It kind of defeated the purpose of paying for the service in the first place. Shipping was fast, which I appreciated, but the print quality was also a bit disappointing. The black and white photos have a noticeable blue tint rather than being true black and white. Overall, the product just didn’t feel worth the price. Between the expensive design service that didn’t add much value and the printing quality issues, I wouldn’t choose this company again.
Title:
I need a refund
Score:
1
Name:
TIFFANY C.
Reviewed On:
Modern Metal Frames
Content:
The frame came to us damaged and misaligned
Title:
Need better photo quality
Score:
3
Name:
Tina K.
Reviewed On:
Brass Easel & Calendar
Content:
I make a photo calendar every year for my husband as a Christmas gift. This year I decided to try something other than a wall calendar so I opted for the easel calendar from Artifact Uprising. I had high expectations. The easel is high quality and beautiful, the photos not so much. The photos are dark and the colors ridiculously muted. I had the same photos printed from our local drug store and the photos were bright and the colors vivid. It was pretty disappointing. I am going back to the wall calendar because, sadly, the photos for the easel calendar are not worth gifting. I expected better quality coming from Artifact Uprising.
Title:
Photos were of poorer quality
Score:
3
Name:
Ali B.
Reviewed On:
Everyday Photo Book
Content:
Photos were of poorer quality and significantly darker than showed online.
Title:
Printed Very Dark
Score:
2
Name:
Abby E.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Quality was great, but I was extremely disappointed in the picture coloring. Every colored picture was very dark, it almost looked like it had a filter on it. And the black and white came out yellow. These pictures were taken by a professional photographer for our wedding and I'm very unhappy with my books.
Title:
Nice but wondering if it’s worth the cost
Score:
3
Name:
Megan L.
Content:
The photo product was great. The process of using the hired design services was not smooth; there were significant issues regarding misspellings in text I asked them to include, that were not misspelled when I submitted the text. The amount of revisions required were much more than I expected given I was paying for soemone to do the book.
Title:
No linen. Huge bummer.
Score:
3
Name:
WHITNEY S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I assumed the binding area would be linen covered. Was super disappointed to see it wasn’t. Similar photo wrapped covers from books I’ve ordered from pinhole press had linen binding with the photo wrap. Otherwise, print quality and book quality were great as usual.
Title:
I was surprised the ribbon
Score:
1
Name:
christina.clemente91 g.
Reviewed On:
Pressed Glass Photo Ornament
Content:
I was surprised the ribbon wasn’t already assembled
Title:
Nice, but a bit too "organic"
Score:
3
Name:
Kim C.
Content:
It's a nice book - but the linen collects dirt/dust easily and the foil stamping is visibly off-centered. The printing is nice and bright, but the quality is a bit lacking compared to what I have found with other manufacturers.
Title:
Too dark
Score:
3
Name:
Merin C.
Content:
Prints appeared much darker than they do in high-res files.
Title:
Too dark
Score:
3
Name:
Merin
Reviewed On:
Ultra-Thick Signature Prints
Content:
Prints appeared much darker than they do in high-res files.
Title:
New Years card
Score:
5
Name:
Susan O.
Reviewed On:
Modern Lines Holiday Card
Content:
Photo and card were great. Envelopes did not seal! Very aggravating.
Title:
The layouts are not customizable
Score:
3
Name:
Stephanie F.
Content:
The layouts are not customizable at all and having no customer or design support makes the do it yourself layout tough to get perfect. I would havedone my project very differently after seeing the final result.
Title:
The layouts are not customizable
Score:
3
Name:
Stephanie F.
Reviewed On:
Best Day Ever Thank You Card
Content:
The layouts are not customizable at all and having no customer or design support makes the do it yourself layout tough to get perfect. I would havedone my project very differently after seeing the final result.
Title:
Disappointed with the cropping
Score:
3
Name:
Patricia C.
Reviewed On:
Everyday Photo Book
Content:
I was so excited to make this little book of some snapshots of my grandson’s first year. My plan, if I liked it, was to do one for every year of his first 5 years. It arrived yesterday, and although the quality of the cover is nice, I didn’t like the way the pictures were cropped. I’m used to being able to choose how I want each photo cropped as I’m putting together an album. This format doesn’t have that feature. The photos appear to be auto cropped, because in many of them, my grandson’s head is unnecessary cut off at the top. I don’t think there is a real person that looks at each photo to assess the best place to crop and making sure the subject is framed. I wish I had paid more attention to the square format and how much cropping would be required. It’s partly on me, for choosing the square formatted book, but these photos could have been cropped much better. If you decide to make one of these books, choose pictures that have lots of extra space around the subject to allow for the super-cropping.
Title:
Cheap product. /materials for the cost
Score:
1
Name:
bbart1801 g.
Reviewed On:
Modern Wall Tile
Content:
Cheap product. /materials for the cost
Title:
The hey were ok
Score:
3
Name:
Savannah L.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
What I wanted not great printed quality
Title:
Nice but overpriced
Score:
3
Name:
Kate S.
Reviewed On:
Legacy Baby Book
Content:
It’s a nice baby book, and the pages are pretty, but way too expensive for what you get in my opinion. Also a little worried how the binder will hold up over time. The lavender color is different in person, which was really disappointing; online it appears more of a mauve color but in person it’s a bright cool true lavender purple—so careful with that. It’s clashes horribly with my baby room decor :(. Another thing is I wish they had more pocket type inserts for storing momentos. One pro is that because it’s a binder, you can continue to add pages to it. Another plus is that it comes with a nice pen, so all the writing inside will be consistent. Overall I’m fine with it, I just wish it had been closer to the $50 mark; it’s overpriced. I think I got caught up in their excellent marketing.
Title:
Multiple Reprints Due to Printing Error
Score:
1
Name:
Rebecca K.
Content:
I ordered a 10x10 album for a client with 25 spreads. It arrived quickly but multiple spreads were cut crooked. I provided photos showing the problem to customer service and they quickly responded and ordered a reprinted album. It arrived to my house with the same problem. 4 of 25 spreads were still cut crooked. Customer service was very prompt in responding and ordering a 3rd album. But this is the 3rd order that I've had to have reprinted. Once, the images were blue. Another time, they were too dark. I no longer trust Artifact's QA process and team and will find another printer for all client albums. The corrected albums have been beautiful and customer service has always been helpful. But I do not have time to reorder albums so often due to AU error and, in this case, it makes me look bad to clients who have paid a lot of money when I have had to reorder their album multiple times. Now I have multiple unusable albums at my home and my clients are still waiting for the one they paid for.
Title:
Competent, not fabulous
Score:
3
Name:
leslie.bottorff3 g.
Reviewed On:
Gallery Frames
Content:
I ordered a print, framed. The print came out great; the mat is really small width per size of photo, and selection of mat colors and frames was very limited and only “modern” style frame material. Paper was across the back, but was not filled in behind it, so I am sure the paper across back of frame will be easily poked through. Frame itself and final product does look great though.
Title:
My name was misspelled on my order — and on the replacement order
Score:
1
Name:
Esme R.
Content:
I’m not sure why this keeps happening, but I had my name misspelled on my album cover (it’s correct on the proof). I contacted Artifact for a replacement and it took so long to get the replacement that it didn’t arrive by Christmas. A replacement order had to be sent to my grandmother (for whom the album was a gift). When she received it this week, she told me the name was misspelled….again.
Title:
Print quality poorer than expected
Score:
2
Name:
dkkaragounis g.
Content:
Book is well made and layouts matched proof. I was surprised by the lack of print quality - the colors are muted and you can see pixelation from printing. For the cost, I thought it would be more impressive. I’m ordering another book from another company as I am not satisfied with my current purchase.
Title:
I am not happy with
Score:
1
Name:
Bethany S.
Reviewed On:
Everyday Photo Prints
Content:
I am not happy with the way the photos look. They are pretty expensive and look like something I could have printed at home. I wouldn't order the Everyday Photo Prints again.
Title:
Why?
Score:
1
Name:
Yasuyo C.
Reviewed On:
Handwritten Thanks Card
Content:
I changed the words from your basic design. But it wasn’t saved it. I requested to reprint but the operator didn’t do it. I sent my request two times but 2 different operators sent me same sentence. They didn’t read my email and just copy and past.
Title:
i was warned about the
Score:
3
Name:
jamie s.
Reviewed On:
Everyday Photo Book
Content:
i was warned about the pixilated images so i know im responsible for the issue but a few images were absolutely horrible. i’ve ordered before and had images flagged but they turned out fine. clearly not always the case
Title:
Baby Ripped on First Use
Score:
3
Name:
alanna k.
Reviewed On:
Baby Board Book
Content:
I ordered one in 2020 and it was great. This new version has more angular corners so my 11 months old was able to rip the corner where the photo is glued to the cardstock. Unfortunately this defeats the purpose of ordering an expensive photo book for my baby to play with.
Title:
Prints came out darker than expected
Score:
3
Name:
Jenni G.
Reviewed On:
Everyday Photo Prints
Content:
My prints came out darker than expected. I love the quality of the paper, but overall I feel like I wasted money and time.
Title:
Image quality was very poor
Score:
1
Name:
Rhiannon H.
Reviewed On:
Everyday Photo Book
Content:
Image quality was very poor
Title:
ORDER PRINT
Score:
5
Name:
Katy C.
Content:
I sent you my order with a request to print photos and I received the base but the photos were not printed. I also made a complaint but nobody answered me.
Title:
Just Ok
Score:
2
Name:
grant r.
Reviewed On:
Color Series Photo Book
Content:
I was a little surprised when my photo book came as a soft cover (that permanently attracts finger prints like nothing I've ever seen). I expected something that was more like a hardcover with a library style cloth cover for the price. At about $80 with discounts, I just don't think the value is there.
Title:
It depends on what they are looking to make
Score:
3
Name:
Nicole W.
Content:
It depends on what they are looking to make. I like the paper but it seems fragile and more likely to get ruined. I was upset that mine came without a boarder (the photos). Not sure how it got ordered that way. The app was kicking me out at the end and had trouble ordering, but it changes the photos to where the framing of the photo looks off and is lost in the crease. I might try you again for a nicer book but for our small ones I do not think I would spend the extra money again.
Title:
It depends on what they are looking to make
Score:
3
Name:
Nicole W.
Reviewed On:
Softcover Photo Book
Content:
It depends on what they are looking to make. I like the paper but it seems fragile and more likely to get ruined. I was upset that mine came without a boarder (the photos). Not sure how it got ordered that way. The app was kicking me out at the end and had trouble ordering, but it changes the photos to where the framing of the photo looks off and is lost in the crease. I might try you again for a nicer book but for our small ones I do not think I would spend the extra money again.
Title:
A little disappointed
Score:
3
Name:
eebustos g.
Reviewed On:
Holiday Envelope Seals (Set of 24)
Content:
The photo on the cards came out a lot darker than it looked when I was creating it on the website. The experience was easy enough, but I probably wouldn’t order again.
Title:
Very unhappy with my purchase
Score:
1
Name:
Chelsea F.
Reviewed On:
Wedding Layflat Photo Album
Content:
Album came missing 16 pages
Title:
Loved at first, not holding up
Score:
2
Name:
Jessie
Reviewed On:
Modern Metal Frames
Content:
We ordered a framed picture for our bedroom. At first, we loved it and it appeared to be good quality. After just a few months, it seems to be wrinkling/unpeeling under the frame. Disappointed in the longevity of the product!
Title:
Nice looking with a few quirks...
Score:
4
Name:
The F.
Reviewed On:
Border Grid Holiday Card
Content:
The paper quality and printing are both very good. But the design editing process could use some improvement (i.e. font changes don't always stay changed). Also, the kraft envelopes didn't seal very well. Still some of the best looking "minimalistic" photo cards out there though!
Title:
The print quality and cover of this photo book were beautiful
Score:
3
Name:
Mary
Content:
The print quality and cover of this photo book were beautiful. However, the paper has speckles in it and is not ideal for photos. The speckles appear on faces and mar the portraits. When printing photos, you would expect them to be pure, and look just the wayyou took them.
Title:
The print quality and cover of this photo book were beautiful
Score:
3
Name:
Mary H.
Reviewed On:
Color Series Photo Book
Content:
The print quality and cover of this photo book were beautiful. However, the paper has speckles in it and is not ideal for photos. The speckles appear on faces and mar the portraits. When printing photos, you would expect them to be pure, and look just the wayyou took them.
Title:
Print Quality
Score:
2
Name:
Patrick W.
Content:
The paper/print quality for photographs is way too muddy and dark. None of the images I’ve had printed highlight the photograph. I generally love the watercolor paper look for photos, but the printer isn’t doing my photos any justice.
Title:
Print Quality
Score:
2
Name:
Beth W.
Reviewed On:
Folded Photo Cards – 5x7
Content:
The paper/print quality for photographs is way too muddy and dark. None of the images I’ve had printed highlight the photograph. I generally love the watercolor paper look for photos, but the printer isn’t doing my photos any justice.
Title:
Quality not quite there
Score:
3
Name:
Margaret W.
Content:
The book itself is very sturdy and the cover is beautiful, however I was a bit disappointed with the quality of the pages for the price. They look like pieces of cardboard (especially from the side) instead of high quality paper.
Title:
Issue with printing
Score:
1
Name:
Erick S.
Reviewed On:
Bold Graduation Announcement
Content:
There was a huge variation in the color of my photos, not just from the original photo which I understand may look different due to the matte paper, but some of my cards had a dark overlay, grayish/blueish tone to them even after they were reprinted to supposedly fix this issue.
Title:
Damaged Corners
Score:
3
Name:
kathleen.husslein g.
Reviewed On:
Baby Board Book
Content:
The book itself is beautifully made, with high-quality printing and design. However, I was disappointed to find that the corners on the right side arrived bent and slightly peeling, which was unexpected given the price point. As this is intended as a gift for my nephew’s baptism, I’m considering ordering a replacement in hopes of receiving a copy in perfect condition.
Title:
Matte paper not as expected
Score:
3
Name:
Sarah M.
Reviewed On:
Everyday Photo Prints
Content:
The print quality was good but the matte paper is not photo paper so my prints look look I printed them on cardstock on my home printer. I wouldn't call these photographic prints.
Title:
A little dark
Score:
3
Name:
Mindy P.
Reviewed On:
Joy Multi-Image Holiday Card
Content:
I usually love every project printed with AU but this one left me a little disappointed. The photos turned out very dark and dense when I don’t think the photos were themselves very dark. Regardless, family and friends loved the card but was a bit disappointed fwiw if you’re asking me.
Title:
Quality not the same
Score:
2
Name:
Michelle R.
Content:
This is my 10th purchase from AU and the past two albums there is a noticeable difference in quality over the years. I’ve been so loyal to this company and love making yearly albums but I might look elsewhere.
Title:
I thought my photo was
Score:
2
Name:
laura m.
Reviewed On:
Large Format Prints
Content:
I thought my photo was going to come glossy and instead it was matte. Disappointed.
Title:
You should have informed me
Score:
2
Name:
Jill Z.
Reviewed On:
Giclée Art Prints
Content:
You should have informed me that the photo blown up was of poor quality to print before you printed it. I would have chosen another picture to print. Other companies have informed me so I wouldn’t waste my money.
Title:
Different than expected
Score:
4
Name:
Whitney S.
Reviewed On:
Color Series Photo Book
Content:
The quality of the pictures are nice as always, but I don’t think I realized how flimsy the product would be. Don’t think it has potential to last a long time. My error, and I wish I would’ve done a hard cover.
Title:
Missing frames
Score:
2
Name:
Mari
Reviewed On:
Modern Wall Tile
Content:
I received all of my prints but two frames were missing.
Title:
Overall OK But Quality Could Be Better
Score:
3
Name:
bgsnydermd g.
Reviewed On:
Color Series Photo Book
Content:
I am generally happy with the photo book as it was a gift for family members but the image quality is not the best. The cover looks GREAT especially with the foil stamp text. However, the interior spread image quality is below average. I expected deeper colors and better resolution but everything is a little flat and noisy. I think it’s a combination of the stock it was printed on and the machine used to print it. For example, if you are a professional photographer selling photo books, this would not meet your standards. But, if you are just making gift for family members who won’t be looking closely at image quality, you would probably be happy with this.
Title:
Great photos but incomplete order
Score:
3
Name:
Kristin B.
Reviewed On:
Everyday Photo Book
Content:
The photos look gorgeous in the book. I had selected a metallic finish for a title on the cover of the book but the cover was left plain with no title which is disappointing.
Title:
Disappointing for the price
Score:
1
Name:
Paige W.
Reviewed On:
Large Format Prints
Content:
Disappointing for the price
Title:
I wasn’t impressed. I feel
Score:
1
Name:
nsenfbuo g.
Reviewed On:
Tone-On-Tone Frame
Content:
I wasn’t impressed. I feel like I could have gotten this cheaper and better quality at hobby lobby or Michael’s
Title:
Disappointed
Score:
3
Name:
The S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I’ve loved Artifact Uprising and have been a repeat customer for a few years. This was the first time I noticed a distinct dip in quality. We ordered a photo book for my mother this Christmas and the binding was damaged, the image quality was low contrast, and there was no branding anywhere on the book. (Usually there’s an Artifact Uprising logo on the back). Hopefully they’ll correct these issues for next time.
Title:
Wedding Album
Score:
3
Name:
carley.j.robinson g.
Reviewed On:
Everyday Photo Prints
Content:
I have purchased the guest book from artifact uprising previously and loved the quality and clarity of the photos in it. This time, I ordered a wedding album and disappointed in the photo quality. The book and paper quality were beautiful but I found the photos to be slightly foggy or grainy. They were definitely not as clear and crisp as the last album I ordered and I was very disappointed by this.
Title:
Beware the Cover!
Score:
2
Name:
annehilt1 g.
Reviewed On:
Signature Layflat Photo Album
Content:
I’ll start by saying the quality of the prints in the book is fantastic, they are crisp and the colors are accurate to our digital copies. However, for $500 the quality of the cover and our pages should have been significantly higher. Our cover photo (which is small and from the same group of prints shot professionally by our photographer that we used for the rest of the book) is very grainy. My heart sank when I opened the package and saw it, thankfully the inside doesn’t look like Shutterfly quality. We also paid the additional cost for the gold end pages, and we believed these would come with the gold tipped edges that we saw when looking at the upgrade. In reality it was $30 for some gold foil and ink, not even gold foil on the edges let alone a metal tip. Worst of all, our book doesn’t lay completely flat! The back page of prints (not the end page with foil) doesn’t still flush with the other pages and there is a gap! No, the bookmark ribbon isn’t in that page, nor was it shipped marking that page. It is just off. I know it might seem knit picky but for something as meaningful as our wedding album I was willing to spend money on the upgrades to leather, gold end pages etc. and I’m left wishing I paid a little more and ordered from Milk. I will say I made a comment about wishing they would expand their font options and they reached out to me quickly which was very nice customer service! Maybe we just had a poorly printed book, but wanted to leave an honest review as I don’t think we can stomach the price for the quality in the future :(
Title:
Frame scratches easily.
Score:
4
Name:
Haley T.
Reviewed On:
Brass Easel & Calendar
Content:
I love how heavy the stand is, but it’s hard to put together resulting in the 2 pieces scratching each and leaving marks during assembly. I wish I realized the photos are matte. I was hoping for more lustre so the blacks are more true black. I bought this as a photographer hoping to offer it to clients, but I don’t think I’ll be doing that. Great for personal use though.
Title:
Something changed
Score:
1
Name:
Chelsea Y.
Reviewed On:
Hardcover Photo Book
Content:
I’ve ordered multiple hard cover photo books from artifact uprising including my wedding book and all have been beautiful. Unfortunately something changed with my most recent order. Many photos were so dark you couldn’t see the subjects faces and other photos gave everyone an orange skin tone. I sent a picture to customer support and they said it looked how they expected? I asked for a refund and made my photo book elsewhere.
Title:
Nice but way overpriced for size
Score:
2
Name:
afmausner g.
Reviewed On:
Tone-On-Tone Frame
Content:
Nice but totally overpriced for what you get.
Title:
:(
Score:
1
Name:
First N.
Content:
Bought a refill pack and the size was different than the original block prints I had so the look odd together. 🤷🏼♀️
Title:
Holiday Cards
Score:
2
Name:
lisshai
Reviewed On:
Four-Photo Holiday Card
Content:
This was my second order of the year because the first cards turned out bad. The quality of the cards made the pictures turn out bad (I wasn't aware of that prior to ordering). I was able to order another set thinking it would be better but the quality of the pictures were still bad. A little better but not great. I appreciate what they stand for (recycled paper) but unfortunately, I will not be ordering from here again.
Title:
messy inserts
Score:
1
Name:
panchovilaseca g.
Reviewed On:
Legacy Baby Book
Content:
all the holes in the insert sheets are missed aligned. very disapointed.
Title:
matte paper looks awful
Score:
1
Name:
jen
Content:
i wish i read the description a little closer. It was what they said it was, i cant fault that. The matte paper associated with this product looks awful though. The printed image came out really well, but the matte paper makes the print look cheap and unprofessional. I wish there were different paper options.
Title:
The linen along the hinge
Score:
2
Name:
Madi D.
Reviewed On:
Everyday Photo Book
Content:
The linen along the hinge of the front cover arrived with wear and visible tears. Multiple of the full page lay flat photos have same white tears along the seams/binding. Disappointing for how much we paid
Title:
Prints are just ok.
Score:
3
Name:
KATHY F.
Reviewed On:
Design Your Own Folded Thank You Card
Content:
Cards are ok, but your print reproduction doesn't do the original justice. Always a bit too over saturated & darker than original, and I purposely lighten images up, as I know the paper will absorb ink more.
Title:
Paper quality was disappointing. Not
Score:
3
Name:
Ginnie J.
Content:
Paper quality was disappointing. Not a thick, gloss photo paper, but an informal more standard paper.
Title:
Paper quality was disappointing. Not
Score:
3
Name:
Ginnie J.
Reviewed On:
Hardcover Annual Photo Book
Content:
Paper quality was disappointing. Not a thick, gloss photo paper, but an informal more standard paper.
Title:
Disappointed
Score:
3
Name:
Sherri S.
Reviewed On:
Metal Tabletop Frames
Content:
Love the frame but customer service is lacking. My display clip is insufficient for displaying my landscape oriented frame. I contacted the company with images and they said they would get back with me. Haven't heard from anyone a week later.
Title:
Black and White :(
Score:
2
Name:
sara_adler h.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
I order a quality holiday card each year. I have used Minted, Tiny Prints, etc. A photographer recommended Artifact Uprising. I selected the black and white option for the photos in my card. The card that arrived did not look black and white - more of a purple cast. I was very disappointed and will not order again. It’s also worth it to have a graphic designer from a card company review before printing. I did not see this as an option with Artifact Uprising or I would have opted to do it. Maybe it could have been corrected, or it was a printing issue. Shipping and packaging were fine.
Title:
For the amount we paid…
Score:
3
Name:
kimiakiapr g.
Reviewed On:
Wedding Layflat Photo Album
Content:
We ordered 3 albums and one of them has a huge streak in the middle of a full-page photo. Was hoping the QA would be a bit stronger. Otherwise, the albums are beautiful.
Title:
Just ok
Score:
2
Name:
Katelyn B.
Content:
Tons of empty space on pages
Title:
Precious book
Score:
3
Name:
Anna C.
Reviewed On:
Baby Board Book
Content:
This is a precious book. The quality of the image each page is outstanding and the pages are sturdy/thick. Unfortunately, the book is already falling apart after less than a month of having it. Within a week of use, the seams started to pull apart and I fear that the entire book will rip. There’s lots to love about this book, but I will say it doesn’t appear to be made to last.
Title:
Book review
Score:
5
Name:
Bruce C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Color vibrancy was disappointing. Would a different file help?
Title:
Board book
Score:
2
Name:
Janelle F.
Reviewed On:
Baby Board Book
Content:
The first couple pages were fine but each page gets more off center and the last couples show white adhesive. Not the best quality.
Title:
Insanely slow shipping
Score:
2
Name:
kelli f.
Content:
Shipped too slowly
Title:
Dark
Score:
4
Name:
Lana
Reviewed On:
Softcover Photo Book
Content:
I find the photo books are very dark. What you look at on the screen is not what comes in the mail, so adjust your brightness 2-3 levels for each photo before you order!
Title:
Can’t see a large number of photos
Score:
2
Name:
Brittany K.
Reviewed On:
Color Series Photo Book
Content:
Used the page templates provided and half of the photos in the book aren’t visible due to binding. I love the quality otherwise but a bummer to invest in this product and have to bend the binding with all my might to see images
Title:
Scrolled Prints
Score:
1
Name:
Valerie V.
Reviewed On:
Large Format Prints
Content:
I ordered a few prints, I was expecting a better paper and ink quality, the images arrived wrapped around a cardboard roll and instantly rolled up upon removal. The larger print could not stay flat which caused the paper to kink while trying to gently unroll and press flat. My smaller print also remained bent, and even in a matted frame had to be adhered to a backing board to keep the image from puckering in the center and touching the glass. Perhaps an alternative shipping method or heavier stock paper would be better. I’ve never received rolled up/scrolled prints this way - Staples could print a poster in the same quality.
Title:
Thought the hardcover meant that
Score:
3
Name:
Yanarro P.
Content:
Thought the hardcover meant that photo would be on the actual hardcover printed, not a piece of paper that wraps around the hardcover.
Title:
Thought the hardcover meant that
Score:
3
Name:
Yanarro P.
Reviewed On:
Hardcover Travel Photo Book
Content:
Thought the hardcover meant that photo would be on the actual hardcover printed, not a piece of paper that wraps around the hardcover.
Title:
Getting answers a challenge
Score:
3
Name:
Ellen B.
Reviewed On:
Hand-Lettered Holiday Card
Content:
Great product, poor service
Title:
8x10 B&W doesn’t match 4x6 or 5x7
Score:
2
Name:
grodzman@gmail.com g.
Content:
While the support team at the company is incredible and immediately tried to help and eventually provided a refund, I ordered a handful of black and white prints in different sizes for a collage on my wall. The large format prints end up having a slight blue tinge compared to small format prints and we could never get them to match.
Title:
8x10 B&W doesn’t match 4x6 or 5x7
Score:
2
Name:
Grodzman@Gmail.Com G.
Reviewed On:
Large Format Prints
Content:
While the support team at the company is incredible and immediately tried to help and eventually provided a refund, I ordered a handful of black and white prints in different sizes for a collage on my wall. The large format prints end up having a slight blue tinge compared to small format prints and we could never get them to match.
Title:
Save your money
Score:
1
Name:
Ariana A.
Reviewed On:
Pressed Glass Frame
Content:
Frame was tarnished upon arrival. You would think for 50$, one would receive a nice frame. Buy a frame at Hobby Lobby and save the money
Title:
Not as nice as books
Score:
4
Name:
The S.
Reviewed On:
Hardcover Photo Book
Content:
Not as nice as books I’ve ordered in the past.
Title:
The book was itself good
Score:
2
Name:
Wsaborio@gmail.com W.
Reviewed On:
Layflat Photo Album
Content:
The book was itself good but the title on the binding did not match the title on front of the book, the binding is missing the last letter. For what I paid I expected more.
Title:
I was a little disappointed
Score:
1
Name:
Win J.
Reviewed On:
Photo Display Ornament
Content:
I was a little disappointed because I bought this thinking it would be the same quality as the board books I've purchased before. Instead, I got a beautiful frame but a picture that looked like it was printed out, cut into a circle, and then shoved into the ornament. It doesn't look like it belongs and it looks like it needs some sort of backing to it so it sits flush in the ornament. I bought two thinking that it would be a great tradition go forward but I likely will not buy again.
Title:
Way Over Priced
Score:
2
Name:
Rich R.
Reviewed On:
2023 Photo Display Ornament
Content:
I cannot believe I received 1 ornament and 5 prints for the lone ornament. It's nice but incredibly overpriced. I will not be purchasing more (for the other 4 prints). This is crazy.
Title:
Photos book jacket title not visible
Score:
2
Name:
rachelroxie g.
Reviewed On:
Hardcover Photo Book
Content:
Photo book jacket, not legible. Unable to make out what it says.
Title:
The print itself was perfect
Score:
4
Name:
Denise S.
Reviewed On:
Giclée Art Prints
Content:
The print itself was perfect but I called to make sure the size I needed was ordered correctly. I gave the customer service person my size and unfortunately it didn’t fit. The only thing I can do is get a mat to fit the print. So disappointed!
Title:
Printing problem
Score:
1
Name:
Sarah S.
Reviewed On:
Softcover Photo Book
Content:
Hello - it seems there was a mistake in the printing of my wedding album. I ordered a soft cover copy for my mom, but she sent me an image of the book she received and the cover is incorrect. I just sent a message about this through the website, but also wanted to mention here. Also, in general the printing is very dull for both the soft cover (order #5001395933) and hard cover (order #5001390755) books I ordered. I didn't have this issue with a photo book I ordered in 2020. The images this time look very dull, dark, and flat.
Title:
Warped Leather
Score:
1
Name:
rianedyer g.
Content:
The leather cover is warped.
Title:
Horrific smudging if you plan to use for guest book
Score:
3
Name:
morganturturici
Reviewed On:
Layflat Photo Album
Content:
My biggest regret from my wedding was not knowing what pen to provide guests to sign my guest book. I provided Sharpie Pens for guests to sign and it smudged HORRIFICALLY. I wish Artifact had provided a suggestion for pens because I truly cannot even look at my guest book it just breaks my heart.
Title:
Cards were great, envelopes were wrinkled
Score:
3
Name:
The T.
Reviewed On:
Shifted Shapes Holiday Card
Content:
The cards looked great. Unfortnately because the box was left on the curb rather than delivered to our house, it was raining and while the cards are packaged in plastic, the envelopes are not so the rain softened the box to become soft and the envelopes got wet. We had wrinkled envelopes. Customer service was helpful in getting a refund.
Title:
Careful, the text probably won't be centered on the cover
Score:
4
Name:
Eric
Content:
Ordered this book and unfortunately the text was not centered on the cover like it's pictured/supposed to be. Otherwise the book quality seems ok.
Title:
Do not purchase
Score:
1
Name:
Ellie T.
Reviewed On:
Modern Metal Frames
Content:
Purchased with the intent to put an art print inside. Frame is legitimately impossible to open
Title:
Needs improvement
Score:
3
Name:
Helen
Reviewed On:
Color Series Photo Book
Content:
The book designer itself is buggy (I will make changes only to realize that they have been reverted, especially when editing text). The design of the book also seems halfhearted; for instance the font size by default is 13pt which looks huge when printed. I wish I would have realized that before I ordered these and sized all the text down. Quality of materials is fine, but not the stellar quality that I've come to expect from AU. Overall would order again but there are definitely areas of improvement.
Title:
Fine overall, poorly folded jacket
Score:
3
Name:
Anne C.
Reviewed On:
Hardcover Photo Book
Content:
The book as a whole was good. It was frustrating that the cover jacket was so hastily folded on, as we had to redo it and now it has an extra crease
Title:
Off-Centered Title
Score:
3
Name:
sidonie.erlanger g.
Reviewed On:
Wedding Guest Book
Content:
I purchased the book and the title was completely off centered. I reached out to customer service and after weeks of back and forth conversation, they helped me order a new book. Yet again this books cover is off centered. I don't want to bother with customer service again as I don't need several guest books lying around.
Title:
The frames look very cheap
Score:
3
Name:
Angela P.
Reviewed On:
Modern Wall Tile
Content:
The frames look very cheap in person.
Title:
Good quality products and customer
Score:
2
Name:
Shannon H.
Reviewed On:
Metal Tabletop Frames
Content:
Good quality products and customer service but the finished product is problematic, The first set arrived with an issue with the crop (Head and feet cropped off even though not depicted in the proof on the website) and the second set has an issue with the alignment.(For the canvas print it is not square to the frame so looks crooked).
Title:
The book was miss handeled
Score:
1
Name:
Nuela S.
Content:
I spend so much time and money to build this book and when I received it it had ink marks on it and the cover of the page was scratched. I am very disappointed as this was my wedding album.
Title:
No different from shutterfly
Score:
3
Name:
Marycassidy
Reviewed On:
Everyday Photo Book
Content:
Disappointed with this product. I have ordered from AU for years and this is the first time I have been let down. Book is very basic. Quality of paper and of prints is very low. Looks exactly the same as books I’ve made from low cost providers…. For a fraction of the price. Let down.
Title:
A Bit Expensive for What it is
Score:
3
Name:
Wendy G.
Reviewed On:
Color Series Photo Book
Content:
Maybe if this album was $10 that would be better. I really wasn't paying attention (my fault) to how tiny this album would be, but for the quality and what it is, I wouldn't pay it again.
Title:
Christmas Cards
Score:
2
Name:
Nathan G.
Reviewed On:
Hand-Lettered Holiday Card
Content:
Normally love the quality of artifact uprising but my husband’s white shirt looked really sheer with the way they printed it. The photo I uploaded did not look like that. I sent the cards anyway because of my timeline, but wasn’t super impressed.
Title:
Never received my order
Score:
1
Name:
Audrey D.
Reviewed On:
Baby Board Book
Content:
I never actually got my order or any response on my report of the missing book
Title:
Expensive
Score:
1
Name:
Jen M.
Reviewed On:
Wedding Layflat Photo Album
Content:
One of the pages in the book the pictures are blurry like very granary It looks like the print was messed up but I ordered 3 books so it is fine
Title:
November
Score:
3
Name:
Fionnuala H.
Content:
It’s really hard to get the colors right and it turns into a really expensive undertaking.
Title:
November
Score:
3
Name:
Fionnuala H.
Reviewed On:
Everyday Photo Prints
Content:
It’s really hard to get the colors right and it turns into a really expensive undertaking.
Title:
Never received package
Score:
2
Name:
Carrie G.
Reviewed On:
Everyday Photo Prints
Content:
Hi, I never received the package.
Title:
Sent photos of strangers & didn’t expedite a resolution in time for my wedding
Score:
1
Name:
Alexandra P.
Content:
I purchased a lay flat photo book to serve as the guest book for our wedding about 6 weeks ahead of our wedding date. The ordering process was smooth and we waited patiently for our book to arrive. When it arrived the first 8 pages were photos of my fiancé and the last 12 were photos of a completely different couple - total strangers. I reached out immediately to rectify and none of my questions were answered. Eventually they agreed to send a replacement but would not expedite production so if all goes well we will receive our guest book the day before our wedding but if there is a single shipping delay it will miss our wedding entirely because of an issue that was never caused by us. We also still have no answers on how many strangers received our personal photos so I’d recommend staying far away from this product unless you’re ok with that.
Title:
Lower quality than a children’s book
Score:
1
Name:
Alyssa R.
Reviewed On:
The Premium Collection
Content:
This is advertised as a heritage quality product, but it is less sturdy than a childrens book and could fall apart tomorrow. The cover is basically just paper and the printing inside looks bad. It is criminal that they charge as much as they do for this. I’m sad I wasted so much
Title:
Second book I have printed
Score:
3
Name:
Renee D.
Content:
This is the second book I have printed with the same photos and still did not get the light correct. The photo's just look dull on the paper and the colors washed out despite them printing vibrantly on several of our printers.
Title:
Second book I have printed
Score:
3
Name:
Renee D.
Reviewed On:
Hardcover Photo Book
Content:
This is the second book I have printed with the same photos and still did not get the light correct. The photo's just look dull on the paper and the colors washed out despite them printing vibrantly on several of our printers.
Title:
I wrote and illustrated a
Score:
2
Name:
Paige C.
Reviewed On:
Baby Board Book
Content:
I wrote and illustrated a book for my daughter and was having trouble finding a place that made custom board books. I was excited to find this website. Unfortunately, I didn’t have a great experience. The first book I ordered had about 1/4 of an inch cut off around the entire page. When I spoke with customer service, they ultimately did give me a coupon code for a free book, which was nice. However my experience talking with them was frustrating. It felt like I was speaking with AI and it took a long time. I kept having to repeat the issue before I finally got a resolution. The second time I ordered the book, I was SO careful to get the photos exactly right. I even edited every single photo to fit the “bleed” lines in the editor. It still came messed up. They are all cut off at the top and there is blank space at the bottom because the photos werent aligned how they were in the preview. I don’t think it’s worth it to talk to customer service again and get it reprinted because I have no faith that it will get printed to match the mockup. It’s good quality material which is why I gave two stars but I wouldn’t order again.
Title:
3rd printing still has print
Score:
1
Name:
Deana S.
Reviewed On:
Hardcover Photo Book
Content:
3rd printing still has print errors.
Title:
Frame is thick, customer service was good
Score:
3
Name:
Daniel S.
Reviewed On:
Gallery Frames
Content:
I got the largest frame 40 x 30. Print quality was great. The frame width was not accurate on the website — it was thicker than listed. So it was disappointing and not what I expected. Customer service was good and refunded me and updated their specs on the product page. But I had to find a different place to get the slimmer frame I wanted. This frame would look much nicer if it were slimmer, like half an inch thick or less.
Title:
Cute but not worth the $$$
Score:
3
Name:
Jenna S.
Reviewed On:
Everyday Photo Book
Content:
Cheaper alternatives
Title:
It's good but the photos are quite dark
Score:
3
Name:
Kimmy P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality of the hardcover and paper are good. Not too happy about the print of the photos because they're quite dark for my liking. Wish I could have reprinted. Bit on the expensive end for the quality really.
Title:
Disappointing quality decrease from last year
Score:
1
Name:
Sarah W.
Reviewed On:
Photo Scrapbook Album
Content:
We were excited to get our son the same board book each year (and they aren’t cheap). This year’s came smaller with cheaper paper and doesn’t match his first year’s. This was a precious way to keep memories and disappointed they cut corners
Title:
Refills looked good; packaging did not
Score:
4
Name:
KATHY F.
Reviewed On:
Calendar Refill Pack
Content:
My calendar refills printed well, however, I was not happy with the way you packaged and shipped them. In past years you sent each refill calendar in its own box; this year you ganged several together making it difficult for me to reship as gifts.
Title:
Decent product, terrible service
Score:
2
Name:
Steve S.
Reviewed On:
Everyday Photo Book
Content:
The product itself is nice, the binding is good and printing is good. Although wish the paper would be gloss instead of matte, but overall decent product. My problem came from the service, I ordered on early December and hoping to be delivered before 12/16 when I was supposed to travel back home with these as gifts. I looked at the production time (5 days) + shipping time (5-7 days) and it was supposed to arrive right on time. But because of the holiday rush there were delays and I was understanding about this, as long as it was delivered before Christmas, I could FedEx to my family. Unfortunately, my package was lost and it took you guys about 7 days to figure it out and arrange my order to be remade and shipped. What really annoys me is that because it was lost at your facility, you didn't even offer to ship priority or anything at your cost. I just received the book this week which is over a week after Christmas. Terrible service - would not recommend.
Title:
Disappointed in Christmas gift books
Score:
3
Name:
The E.
Reviewed On:
Color Series Photo Book
Content:
I usually recommend Artifact Uprising to my clients as I feel it is a cut above the competition. But this Christmas I made three 5x5 books and within 5 minutes of being unwrapped the first gift had half of the pages come unglued from the spine.
Title:
8x10 Art Print
Score:
3
Name:
Jacelyn H.
Reviewed On:
Large Format Prints
Content:
This is sadly the first time I've been disappointed with an AU order. I purchased an 8x10 large format art print with the white border. What I received ended up being 7.5x9.5. Not only was the sizing smaller than expected, but it was trimmed or printed unevenly, leaving an angled and not uniform border. The print quality was beautiful as usual, but the size required a different frame and custom mat to be purchased.
Title:
Very cute, image quality could be better for printing
Score:
4
Name:
Kristine M.
Reviewed On:
Baby Board Book
Content:
The book is pretty adorable that we made but despite uploading highest quality images the printing color is off and grainy.
Title:
Disappointing Quality
Score:
1
Name:
Chelsea K.
Reviewed On:
Wavy Line Holiday Card
Content:
I have used Artifact Uprising for a few things in the past without any issues. The photo I used was from a family photography session so don’t believe quality with the photo should have been an issue.
Title:
Quality decreased
Score:
2
Name:
sneha s.
Reviewed On:
Everyday Photo Prints
Content:
The photo print quality is worse than last year
Title:
Disappointed but will make it work!
Score:
3
Name:
tayaschultz i.
Reviewed On:
Wedding Guest Book
Content:
The quality was decent, although the pages of the book feels like it wants to fall out of the structure at times. The photo quality is fine, which I attribute more to the photos than anything else. All in all I believe there HAS to be better options out there for what you pay. I was hoping to be blown away and feel I could have printed our photos ourselves.
Title:
Beautiful but...
Score:
2
Name:
Gabriel L.
Reviewed On:
Baby Board Book
Content:
Beautiful product, but… The seconde time I get a printed book from AU. The images are off to the left by almost a 1/4 » from the center. Was the quality verified before it got shipped? Also, the shipping cost is huge, almost doubling the price of the product (shipped to Canada for 36$ extra). As soon as I find another website doing the same product (baby carton book), I will switch to it, sadly.
Title:
Photos were cut off and
Score:
3
Name:
stevenroo c.
Content:
Photos were cut off and trying to make contact with you to get them repaired but no such luck
Title:
Art print
Score:
5
Name:
Karen S.
Content:
Ordered the piece twice because it was difficult to get the color correct. I took your advice and each time reduced my computer screen light to half and a bit more to make sure but both prints still did not match the brightness I was hoping for in the color I added to the background not the black and white photo image just to be clear.
Title:
Art print
Score:
5
Name:
Karen S.
Reviewed On:
Ultra-Thick Signature Prints
Content:
Ordered the piece twice because it was difficult to get the color correct. I took your advice and each time reduced my computer screen light to half and a bit more to make sure but both prints still did not match the brightness I was hoping for in the color I added to the background not the black and white photo image just to be clear.
Title:
Wrong product received and new
Score:
1
Name:
Erin A.
Content:
Wrong product received and new product not received in time for event
Title:
The font was small on
Score:
2
Name:
emily c.
Reviewed On:
Everyday Photo Book
Content:
The font was small on the cover and not centered. It was also hard to edit on the computer before purchasing.
Title:
never received gift card :(
Score:
1
Name:
leah m.
Content:
I still haven't received the gift card I ordered!!
Title:
Wanted to love
Score:
5
Name:
jackiemichelle09 g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
Wanted to love but many photos were printed blurry. I spent HOURS making sure they looked good when editing the book. . . . just for many beautiful professional wedding photos to look awful.
Title:
some of the pictures were
Score:
3
Name:
PHILIPSONLIAT G.
Reviewed On:
Baby Board Book
Content:
some of the pictures were cut not like i cut it and it wasnt sharp in terms of the pixles.
Title:
2 photos and 40 blank cards
Score:
1
Name:
Stephanie
Reviewed On:
Folded Photo Cards – 5x7
Content:
I wanted to order one design for these photo cards so I only designed print 1 and thought I was ordering 30 prints of print 1. Instead I received 2 prints of my design and 40+ blank cards…for $66. I’m waiting to hear from customer service
Title:
Love the idea but poor quality
Score:
2
Name:
Monica C.
Reviewed On:
Baby Board Book
Content:
We loved it when it first arrived! It was so special to see our personal pictures in board book form, and my baby was a big fan! But just a few weeks later, I noticed that several of the pages were peeling and required glue to stay together. We only look at the book with our kids, they don't page through it alone and we have been very careful with it each time. For how much this board book cost, I expected the quality to be much much better.
Title:
Quality of images felt lower
Score:
3
Name:
Alyssa K.
Reviewed On:
Everyday Photo Book
Content:
Quality of images felt lower than usual (darker and grainier in person than they were in the upload process).
Title:
I knew there were issues
Score:
3
Name:
caroleannvaughan g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I knew there were issues with the quality of the photo because I was warned. I was disappointed with the font on the binding. Last book I ordered it was so small. I chose a larger size and figured it would be printed to fit. It doesn't include 99% of the letters so it looks like they peeled off or it was a mistake.
Title:
Photo Book.
Score:
3
Name:
Wendy T.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Quality is okay. Binding is loose. Same as before
Title:
Photos printed quite dark
Score:
3
Name:
dupont.todd g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The book is beautiful, but the printed photos are much darker than the images that were uploaded.
Title:
We ordered our holiday cards
Score:
3
Name:
elaine g.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
We ordered our holiday cards from AR last year and were pretty happy with the cards despite the images being a bit blown out. We weren’t as happy this year. The minimal border with “2023” was hardly legible against our front photo and the photos overall were not great quality.
Title:
High Quality Card
Score:
4
Name:
Ashley K.
Content:
The card stock is great and so is the foil printing, however our photos printed dark. I asked Customer Service about it and they said that's normal because of the print process used, which is OK, but I was disappointed since these are expensive cards. Also - the envelope glue was not great, take a lot of moisture to stick (on the natural/brown envelopes at least). While these are nice, I'll likely not order from here again.
Title:
Color was different irl
Score:
3
Name:
Scott H.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
The color of our photo turned out bluer and a bit darker than we expected. Also be aware that the photo was also cropped out a bit more than intended, and seemed different from the online proof.
Title:
Border but no heads up
Score:
1
Name:
brian g.
Reviewed On:
Large Format Prints
Content:
we ordered pics but it didnt mention borders and so we couldnt use the photos. very disappointed.
Title:
The prints are beautiful, however,
Score:
3
Name:
Hilda T.
Reviewed On:
Everyday Photo Prints
Content:
The prints are beautiful, however, the site is very difficult to use. Frustrating actually. It took me at least 7 tries before I was able to add pictures, then edit and add to cart. The site isn’t user friendly at all.
Title:
Attention to detail
Score:
1
Name:
Chantyl G.
Content:
Our entire experience was great, up until we received the final product. We had wanted to include our speeches in our album so I sent a detailed word document with the speeches and photos of who gave the speech so they could be aligned. After the first review one of the speeches was missing. Then when we received the final product the speeches weren’t aligned with the correct photos. We spent a lot of money to have someone design this who ultimately didn’t pay attention to the details. Very let down as the rest of the book is amazing. But with each speech being paired with one picture to take up a whole page, it’s embarrassing to share with our friends and family.
Title:
Framed Canvas
Score:
3
Name:
Sarah T.
Reviewed On:
Framed Canvas Print
Content:
Carefully framed and well packaged canvas print, however canvas canvas arrived damaged. A sharp object such as a nail head or staple pokes through the canvas damaging the print. Will not purchase again.
Title:
Off Center Book
Score:
3
Name:
alex.h.huffaker g.
Reviewed On:
Baby Board Book
Content:
The board book I ordered printed off center. The midline of the pictures does not line up with the center of the book.
Title:
Beautiful but B&W contrast is off
Score:
4
Name:
kayla.mcmenamin g.
Reviewed On:
Simple Trio Holiday Card
Content:
I really love the look at feel of Artifacts cards but this year I did black and white photos in our Christmas cards and there wasn’t enough contrast so the dark parts of the photo blend together. It didn’t look like this in the preview, so I’m a little disappointed.
Title:
Prints
Score:
2
Name:
Ashley W.
Reviewed On:
Square Photo Prints
Content:
They were too dark / saturated.
Title:
Second Time I Used AU
Score:
2
Name:
KATHLEEN L.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
This is the second time that I used AU. The first was for a book that I created and the second was for holiday cards. I wasn't impressed with either. Both were okay but for the price point, I didn't feel like I was getting anything better. I would stick with Shutterfly or SimplyToImpress if it's less expensive.
Title:
Not the product I thought
Score:
3
Name:
Davis F.
Content:
Not the product I thought I was ordering. looked very different from online and what I have ordered in the past.
Title:
Not the product I thought
Score:
3
Name:
Alise
Content:
Not the product I thought I was ordering. looked very different from online and what I have ordered in the past.
Title:
Pretty good prints, weak pages
Score:
2
Name:
epall6419 g.
Reviewed On:
Hardcover Photo Book
Content:
I’ve opened my album twice since I got it two pages are already ripped near the binding, they are so loosely attached if this is something that’s supposed to be a keepsake for the next 50 years unfortunately I know it’s just not gonna hold up. My only complaint about the prints as I have one relatively dark blue photo at the end and you can’t see a single detail of that photo.
Title:
Two of four books damaged, reprints didn’t arrive until after Christmas
Score:
3
Name:
Ashley M.
Content:
The quality of these books is superior. It’s unfortunate that even though the cost is high, printing errors are very common. Disappointing especially when giving as a gift and the reprints do not arrive in a timely manner.
Title:
No pen, higher price
Score:
1
Name:
Yasmeen S.
Reviewed On:
Legacy Baby Book
Content:
The past two times I’ve ordered this book for my children. They’ve always come with a nice pen this time. There was very little that came with the book and there was no pen but the cost was even higher.
Title:
There were two months that
Score:
2
Name:
Maureen P.
Reviewed On:
Brass Easel & Calendar
Content:
There were two months that completely cut off a persons head - and the calendar went out anyway - thought there would be some checking prior to shipping it out
Title:
Some of the colors looked off
Score:
4
Name:
Sol G.
Content:
I ordered "everyday prints" and some of the color versions looked really pink. I'm not sure why since the images don't look that way on any of the 3 devices I have (iMac, MacbookPro, & iphone 11). Also, some of the black and white images where I failed to actually go in and select the "black and white" treatment option came back with a slight tint of color. I wish i had known that in advance - I guess I just assumed that since the image file was black and white, the image would not be printed with color inks... again, lesson learned.
Title:
Europe 2024 trip
Score:
2
Name:
Erin A.
Reviewed On:
Hardcover Travel Photo Book
Content:
Honestly I’m a little bummed. The quality is just okay for the price but the cover shown looks sooooo cool, and I couldn’t find any way to customize like the example books. I felt like it was a little misleading
Title:
Could be better
Score:
4
Name:
brittany l.
Reviewed On:
Memorabilia Pocket
Content:
For the price, I think the quality could be better. These are great for regular photo albums but do not meet expectations for a wedding album that is meant to last a lifetime.
Title:
Great quality but there should be a review process prior to printing
Score:
2
Name:
atubito.tubito g.
Content:
I was so excited to receive my wedding album but to my disappointment, my vows were cut off on the page which has ruined the whole book for me. I spent so much money on this and can’t believe there is no proofing process prior to printing…
Title:
Our last name was left
Score:
1
Name:
Rebecca M.
Reviewed On:
Handwritten Wishes Holiday Card
Content:
Our last name was left off entirely. I had to order elsewhere at the last minute.
Title:
Lovely gift, but not very sturdy
Score:
4
Name:
Stephanie S.
Content:
I originally purchased the desktop calendar with wood easel, but when it arrived, it didn't feel as sturdy as expected, so I placed a new order for this calendar, the brass easel. The brass was also a lot thinner than expected and not as shiny, as pictured. It does look nice on display, but I wouldn't order it again.
Title:
Frame does not stand
Score:
2
Name:
The O.
Reviewed On:
Metal Tabletop Frames
Content:
This frame does not stand up well if you are looking for a horizontal layout.
Title:
Christmas Cards
Score:
1
Name:
Mr. P.
Content:
First time buyer and probably the last. Ordered on 11/13. Upon tracking discovered package was obviously lost after 13 days. Spoke with representative and was asked to wait a couple more days. Called representative 3 days later, again. Was told they would remake cards and resend. Still waiting. Called again and was told a very busy season. My order should have been a priority over other orders recently placed and should have been expedited. It is now 12/5 and still waiting.
Title:
Great printing quality, but several pages came wrinkled/ crumpled
Score:
2
Name:
Leilah P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I ordered a album as my rehearsal dinner photos and I was treating it as a test to see if I wanted to use artifact uprising for a wedding album. Unfortunately all the printing was great pages throughout the book came wrinkled crumpled in a way that just won’t cut it for something as important as I have them. Thankfully this book was just for myself but if I printed it as a gift I don’t think it’s something I’d be able to share with someone because of the state was in. There needs to be some sort of quality control in Post printing check to make sure album is have smooth pages.
Title:
Postcards
Score:
1
Name:
Aixa M.
Reviewed On:
Everyday Photo Prints
Content:
Disappointing; didn’t think I’d be getting postcards; por quality too
Title:
Pages are very thing and
Score:
1
Name:
teresamdepasquale g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Pages are very thing and rip away as you flip through the photo book
Title:
print quality was okay
Score:
3
Name:
Soulei G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
i normally love the printed photo books but this time the print quality didn't look as good as normal. i think the luster paper option made my photos look darker and poorer print than when i've ordered the matte paper. it's a Beautiful book but i wish i ordered matte to get a more elevated quality and feel.
Title:
just ok
Score:
2
Name:
Paige C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
nothing was phenomenal, especially considering the price. one album was incorrectly printed and the other two (using layouts recommended by artifact) had photos printed in a way that was hard to see
Title:
A little bummed
Score:
3
Name:
Jessica G.
Reviewed On:
Tell On Multi-Photo Holiday Card
Content:
The card itself is so nice but the photos on the card were a little blurry. I checked the proof and that looked great so I was a little disappointed.
Title:
Colors were printed darker
Score:
3
Name:
Esther H.
Reviewed On:
Color Series Photo Book
Content:
The images of most of the pages turned out way darker than what was previewed when I edited the pages. It was deeply contrasted and lost fine detail. I was disappointed by the result but there was no time to redo because it was a Christmas gift.
Title:
quality of photos not representative
Score:
1
Name:
Jelena L.
Reviewed On:
Hardcover Photo Book
Content:
quality of photos not representative of original
Title:
Beautiful cover, but don’t love the quality of the inside pages.
Score:
3
Name:
Danny B.
Reviewed On:
Hardcover Photo Book
Content:
Beautiful cover, but don’t love the quality of the inside pages. As the pages are not glossy and on heavier paper the photos almost look pixilated and not the quality I was hoping for. I am not sure if I would purchase this book again especially for the cost of the book.
Title:
The pages don’t look great without being glossy
Score:
2
Name:
diana.p.angelini g.
Reviewed On:
Everyday Photo Book
Content:
It was ok! It wasn’t as nice as I thought it was going to be. I wish the pages were glossy.
Title:
I have ordered prints from
Score:
1
Name:
Jessica L.
Reviewed On:
Everyday Photo Prints
Content:
I have ordered prints from several websites and the ones from artifact uprising were surprisingly disappointing. The size was smaller than expected, it seems like a filter that darkened and blurred every image was added to every image, and the delivery was delayed despite having to pay for shipping. Every photo looks like a muddy watercolor painting and not in a good, aesthetic way. I can't do anything with these prints, chalking it up as a loss.
Title:
Disappointing
Score:
2
Name:
lauren.smith c.
Reviewed On:
Large Format Prints
Content:
Our family photographer highly recommended this site for prints so I ordered two large prints. One arrived with a smudge or ink mark in the white border. I requested a replacement which was sent/approved quickly. However, the replacement photo arrived with a crease in it which must have happened during shipping. I requested a refund after that. Overall, very disappointing considering the price and all.
Title:
Looks nice online, but super cheap in person
Score:
1
Name:
A
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Just received this book today and wow - what a disappointment! The cover looks and feels incredibly cheap, and the pages are no better. I flipped through it only twice - once to show my daughter and once to show my husband - and already noticed it’s ripping in the back! Seriously?! This was supposed to be a birthday gift, which makes it even more upsetting. I paid $78, but the quality feels like a $30 product at best. Such a shame.
Title:
Great product, poor covers
Score:
3
Name:
Sonali K.
Reviewed On:
Wedding Layflat Photo Album
Content:
We had our entire wedding albums printed out on the wedding album books! The layouts, colour quality, print quality and paper type are AMAZING. Unfortunately, the covers on each of our albums was deformed. They do not stay straight. Customer service was so amazing and reordered us albums, but those had the same problem. It is really unfortunate given how excited we were about the product and given everything else was amazing. Also unfortunate given the price that even the reorder had the same issue.
Title:
Lost package
Score:
1
Name:
Karen M.
Content:
Wish o could let you k pw what I thought about this gift item, but I never received it in the mail
Title:
Prints didn’t come out as
Score:
2
Name:
acfossa g.
Reviewed On:
Tone-On-Tone Frame
Content:
Prints didn’t come out as clear as I hoped and the frames kind of felt cheap
Title:
Just ok
Score:
3
Name:
tiffanylpaolini g.
Reviewed On:
Large Format Prints
Content:
Just ok
Title:
The frame was cheap and
Score:
2
Name:
Howard H.
Reviewed On:
Metal Tabletop Frames
Content:
The frame was cheap and the back actually broke
Title:
Disappointing change in quality
Score:
2
Name:
Sarah W.
Reviewed On:
Baby Board Book
Content:
We were excited to get our son the same board book each year (and they aren’t cheap). This year’s came smaller with cheaper paper and doesn’t match his first year’s. This was a precious way to keep memories and disappointed they cut corners
Title:
It was a test book
Score:
3
Name:
Valerie S.
Reviewed On:
Softcover Photo Book
Content:
It was a test book to see how the colors of the printing would turn out. The colors were great but the Matt paper render the images very flat. So I was disappointed and would never use that paper type.
Title:
Cut Off Grainy Photos
Score:
3
Name:
Sarah M.
Reviewed On:
Square Photo Prints
Content:
It was very hard to edit my photos to make sure they were cropped in the right way on the website. I thought that I managed to get everything centered and double checked them before purchasing. They arrived with my baby's head cut off at the top and in general the quality is darker and grainier than expected even though it is on matte. For the cost these should be perfect..
Title:
quality not as expected
Score:
3
Name:
Madeline C.
Reviewed On:
Baby Board Book
Content:
So cute! But there was a big scratch on the spine when it arrived. Considering how much it cost I was expecting better quality.
Title:
This product is definitely not worth $100.
Score:
2
Name:
Chrissy
Reviewed On:
Legacy Baby Book
Content:
I'll be honest, this photo book is a glorified 4- ring binder. It's filled with pages that you can attach photos to. The paper quality is nice, but I will be honest, I do not think the prompts are very good/ helpful. I've had it for 10 months now and every month, I struggle with the answers to "You spent most of this month," "The best surprise of this month," and "Your biggest lesson this month was..." I've been using the "Promptly" journal from Amazon as well, and found that the prompts on that one are much more helpful and easier to answer. I will also add that the wording in this whole journal was a bit too cheesy/ dramatic for me. For instance, it includes quotes like "Here's to paths that will find you. And the opportunities that will meet you. All of the wonder you will find. And all of the triumphs you will keep." I love the actual photo books from AU, but this binder just didn't do it for me- at least not for a whopping $100 plus S+H.
Title:
Envelopes didn't fit the cards!
Score:
3
Name:
Micah C.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
Got these small cards to use as thank you's for our wedding. The photo cards themselves were cute and good quality as I have come to expect from AU. However the envelopes they arrived with didn't fit the cards!?? The cards and the envelopes were both exactly 3.5" x 5" and trying to cram the cards in the envelopes would often rip the edge of the envelopes. To get the card out of the envelope, you had to tear the envelope off. I'm not sure how this mistake happened or why it wouldn't have been addressed before -- envelopes are always supposed to be 1/8-1/4" larger than the card itself, leaving plenty of room to fit the cards inside. I don't know what went wrong but this delayed our thank you's and made what was supposed to be a simple process a hassle, since we had to buy envelopes from a different source that didn't perfectly match our cards. Disappointing.
Title:
Picture was a bit small
Score:
2
Name:
Karim R.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Picture was a bit small on the card design. I'm not use to the environmental quality photo and what we thought was a great photo did not print well. AR customer service was helpful. Materials were good. Turnaround time was good.
Title:
Photos not centered, now project is gone
Score:
1
Name:
Catherine S.
Reviewed On:
Everyday Photo Book
Content:
Photos are not centered in the book as I centered them online. I returned to the site to adjust the photos and reorder and the project has empty pages. I don't know where my project went.
Title:
Product itself was an expensive disappointment, but great customer service
Score:
3
Name:
Stephanie G.
Reviewed On:
Hardcover Photo Book
Content:
Was disappointed that the lustre paper looks more like printer paper from my house (there is NO sheen - it's completely flat). Their printing process dulls the colors and you lose contrast in dark shades - unfortunately this completely washed out my dogs - I can't see their faces. I changed my photos to the specialized profile they require AND reviewed the proofs. I was told backlighting from a computer is different from the print, so there's no way to ensure this doesn't happen. I ordered 15 books for my daughter's first two years of life, for almost $2k. I should have tried one first. I would have seen this wasn't as vibrant or clear as I wanted for archival quality. That was my mistake. To their credit, customer service was awesome. They validated my concerns, but they did confirm that the books printed "as they expected". I was told they use a different printing process that is meant to be more environmentally friendly, which is why these pics turned out fine with my local shop and Minted holiday cards, but became very dark/less detailed with Artifact Uprising.
Title:
Good price, picture quality was not the best
Score:
4
Name:
megan.m.hansen20 g.
Reviewed On:
Color Series Photo Book
Content:
I really liked the style and it was very easy to make. The pictures weren’t as crisp as I would’ve hoped.
Title:
The inside is great, but the outside looked like it was rushed
Score:
3
Name:
hallieandtony g.
Reviewed On:
Wedding Guest Book
Content:
Everything printed well, although a lot of the photos seemed like they came out pretty dark. It would’ve been fine, but the outside cover seemed rushed. The font is not centered and there was some paint bleed on one of the letters so the O doesn’t look very circular.
Title:
Cute but looked a little cheap
Score:
4
Name:
Molly E.
Content:
The color series photo book is cute, but definitely ends up looking a little cheap, since it’s quite small and paperback. The site had a good amount of options for layout, but it wasn’t super intuitive or user-friendly, some more intuitive instructions/labels would help to navigate the layout pages. But the photos turned out well, and the book itself is cute.
Title:
Cute but looked a little cheap
Score:
4
Name:
Molly C.
Reviewed On:
Color Series Photo Book
Content:
The color series photo book is cute, but definitely ends up looking a little cheap, since it’s quite small and paperback. The site had a good amount of options for layout, but it wasn’t super intuitive or user-friendly, some more intuitive instructions/labels would help to navigate the layout pages. But the photos turned out well, and the book itself is cute.
Title:
Twinge of buyers remorse
Score:
2
Name:
trishahimmler g.
Reviewed On:
Hardcover Photo Book
Content:
I picked Artifact because of the album curation but for the hours I spent on the layout, the in-hand quality didn’t match the time and money spent. The box it came in was nice and felt ready for gifting but the quality of the binding and paper/print felt superficial and muted. Overall, the memories the album represents are beautiful but the album itself doesn’t do them justice.
Title:
Don't use Oatmeal Color with Gold Foil Lettering
Score:
3
Name:
reilly.blackwelder g.
Reviewed On:
Layflat Photo Album
Content:
The inside of the book was gorgeous, but I'm surprised that they let you order the oatmeal linen color with gold foil text because you can't read it. I wish I had chosen a different color for the book because the text is illegible with how textured the oatmeal color is.
Title:
Love it, with some downsides.
Score:
3
Name:
Aly E.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The photo book is beautiful, but darker pictures with the matte paper aren’t very defined. You loose a lot of detail. We have also only opened the book 3 times and where the book opens the black coloring is wearing off. It’s a beautiful book but pretty expensive to have these flaws.
Title:
Light haze over photos - didn’t meet expectations
Score:
2
Name:
futurecarvers g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I love the quality of the cover and the thickness of the flat lay pages; however, some of the photos look a little washed out. Given all of the glowing reviews I read, I was expecting the print quality to be much better. It’s hard to tell in the photo I uploaded because even my phone camera adds more contrast than how the prints appear in person, but they look like they have a light haze over them. The images also have noticeably less contrast than the original files and are slightly blurry, which was disappointing considering the price. The photos I uploaded were taken with a professional camera. Idk just my experience 🤷♀️
Title:
Good but not great
Score:
3
Name:
anng102106
Reviewed On:
Everyday Photo Prints
Content:
I placed an order for 25 everyday prints and they're good, but not great. The paper quality is top notch and I'm really happy with the matte stock. The prints, however, came out much darker than I expected. These were darker than other prints I've received from AU so I was a bit disappointed in the image quality.
Title:
Package delayed
Score:
2
Name:
Mai V.
Reviewed On:
Large Format Prints
Content:
Package delayed and no help from customer service
Title:
Pretty good
Score:
3
Name:
Moriates F.
Reviewed On:
Symmetry Multi-Image Card
Content:
The design is great but the print quality wasn’t as good as I was expecting. The colors were not as vibrant as I anticipated and a touch grainy, despite using high res photos. The customer service of AU is always amazing and their photo books are wonderful, but this is my second holiday card purchase now and I haven’t found them to be remarkable.
Title:
It's ok.
Score:
3
Name:
KATHY F.
Reviewed On:
Pressed Glass Frame
Content:
I thought the frame held more than 2 photos. So all 4 sides could be utilized. It is a pricy item.
Title:
Only one card printed with photo
Score:
1
Name:
Alyson H.
Reviewed On:
Design Your Own Folded Cards
Content:
I was so disappointed in this purchase. I just opened the pack of cards and only the one showing had a photo on it the rest were all just blank cards. I wish i had opened all of packages when they arrived. I had been really happy with the quality of the other packages of cards. But this was an expensive set of unprinted white cards.
Title:
Product Great, but expensive (and SHIPPING!)
Score:
3
Name:
Kieran D.
Reviewed On:
Hardcover Photo Book
Content:
I really LOVE artifact uprising, I've been using your product for years and the quality of the product is really amazing. Lately however, the shipping is so outrageous ($12.99) and I it took 2 full weeks to arrive. I also think a little more flexibility in the editing function will go a long way. I think the AU product is so high quality, but I'm not sure it's worth DOUBLE the price (plus shipping of competitors). Hopefully you can work out some kind of corporate shipping agreement!
Title:
Sort of disappointing
Score:
2
Name:
Kyle P.
Reviewed On:
Baby Board Book
Content:
I was disappointed by the price and then the binding separated funny shortly after receiving it. To add to it, I accidentally misspelled a word. Granted, this last one was my fault but it added to the disappointment.
Title:
Quality lacking
Score:
2
Name:
The F.
Content:
I’ve ordered these refill packs for years and have never had an issue. But this year the photos turned out streaky. You could see printer lines running through the images. I did get a full refund which I appreciate I just wish the quality had been better.
Title:
Gorgeous album but blurry
Score:
3
Name:
christen a.
Content:
The actual album is gorgeous- very happy with the cover and lay-flat pages. The majority of the pictures are blurry, which is a bummer considering the high price. It should also be noted the pictures are professional and high-quality, so it is not due to that.
Title:
Beautiful but peeling corners
Score:
3
Name:
Catherine B.
Reviewed On:
Baby Board Book
Content:
The book is beautiful, but we have only had it for two weeks and the corners are peeling off. It's very disappointing because otherwise we like it a lot.
Title:
Picture were great, but stand was subpar
Score:
2
Name:
Christine S.
Content:
My stand had chipped wood.
Title:
no captions
Score:
3
Name:
Ashley H.
Reviewed On:
Everyday Photo Book
Content:
I loved the color options and the aesthetics but it didn't allow captions.
Title:
Decent print quality, but came with scratches
Score:
5
Name:
Alexis C.
Reviewed On:
Large Format Prints
Content:
The quality of the print itself was good. The color was pretty accurate. But it did arrive with a spot in one of the shadows and some slight scratches, as if someone dragged a pencil across it. The scratches are only visible at certain angles but still, prints should arrive pristine.
Title:
Very expensive, some photos were
Score:
3
Name:
Lindsay A.
Reviewed On:
Everyday Photo Book
Content:
Very expensive, some photos were too dark, cover text was too small
Title:
Cute book, though not worth $100 to me.
Score:
2
Name:
allison.berz g.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
The look and feel is nice, but at least 1/3 of the pages were dented at the top. I didn’t have time to order another book before her baby shower, where I wanted guests to sign, so I kept it. I like the colors, but don’t see the value for the cost.
Title:
Like not love
Score:
4
Name:
abigail p.
Reviewed On:
Color Series Photo Book
Content:
The photos are printed on what I would describe as a thick cardstock, so some of them are darker and not the quality that I had hoped for. But, I guess that’s why it’s not a premium book.
Title:
It was presented that the
Score:
3
Name:
shliverseed g.
Reviewed On:
Hardcover Photo Book
Content:
It was presented that the picture on the cover was part of the cover but it is actually a picture on paper that fits over part of the cover. I had to tape it on the book - not the best look.
Title:
Christmas Gift never arrived Very
Score:
1
Name:
Janet B.
Content:
Christmas Gift never arrived Very disappointed !
Title:
They are good products
Score:
4
Name:
Becca M.
Content:
They are good products but they are too expensive and the shipping cost for just ordering photos is really annoying.
Title:
They are good products
Score:
4
Name:
Becca K.
Reviewed On:
Everyday Photo Prints
Content:
They are good products but they are too expensive and the shipping cost for just ordering photos is really annoying.
Title:
have not received product
Score:
1
Name:
Marilyn E.
Content:
Unable to review the calendar refill pack since it has not been received. Ordered on 11/22, (it is now 12/17), it was well within the production and shipping time frame in order to obtain by Christmas. On the order history, it has said "complete" for over 1 week. Why it has not been shipped, I don't know. I have emailed without response from Artifact Uprising. It is a simple thing, but now I am frustrated. I'm also aggravated that the online site does not provide a telephone number to customer service.
Title:
Prints weren’t as clear as
Score:
4
Name:
Holly P.
Content:
Prints weren’t as clear as I’d expected.
Title:
Prints weren’t as clear as
Score:
4
Name:
Holly P.
Reviewed On:
Everyday Photo Book
Content:
Prints weren’t as clear as I’d expected.
Title:
Square print set
Score:
2
Name:
Emily S.
Reviewed On:
Square Photo Prints
Content:
To be honest I was disappointed. In hindsight I wish I had ordered a smaller quantity at first to see what they looked like in person. The size with the boarder around the edge is just so tiny that the images are hard to see. If I did it again I would definitely order the 4 inch instead of the 3.25. The material that they are printed on & quality is great as always with artifact though.
Title:
I like the book. However,
Score:
3
Name:
Veronica B.
Reviewed On:
Wedding Guest Book
Content:
I like the book. However, the pictures are a bit blurry even though they are taken by a professional camera. And the material of the outside cover of the book is not as good as I thought it would be. It looks a little cheap up close. For $245, I just feel that it could have come out a bit better.
Title:
This item never arrived.
Score:
1
Name:
Laura H.
Content:
This item never arrived.
Title:
Turned out OK
Score:
3
Name:
n h.
Reviewed On:
Baby Board Book
Content:
Turned out OK but a few photos were pretty dark and the book cover scratches/dents pretty easily. Even on sale I feel like it was too expensive to let my toddler just have it and watch it get destroyed. Also the text background colors looked way different between the editing page, pdf proofs, and actual book. Providing a description of the colors would be more helpful than just a code with random letters and numbers. Even the text colors you have to pick between ffffff and 000000 when it could just as easily say black and white.
Title:
This order was a replacement
Score:
1
Name:
The P.
Reviewed On:
Baby Board Book
Content:
This order was a replacement order after the first one was printed incorrectly. The tops of my photos were cut off and the replacement order had the same issue.
Title:
Highly unsatisfied
Score:
1
Name:
Nicola G.
Content:
I wish I could tell you what I think of my Layflat album, however I am still waiting for it. The product is in production since a month, though it was supposed to arrive 2 weeks ago. I sent two complaints and instead of getting a reply to my complaints I get the feedback form to evaluate my satisfaction… I believe you can guess how satisfied I am l, given that with that with this situation I will not be able to get my album for another few months. It was ordered with a puffer to arrive so that my friend can bring it from the US to Brazil. I am sad as I was really looking forward to receiving a high end product with a good support system. Instead I have no album so far, no reply and in the album creation process I lacked transparency for the pricing of extras.
Title:
Super disappointed in the print
Score:
3
Name:
jakeandcatecooper g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Super disappointed in the print quality. For $500+ I expected much better. Colors are superrrr muted and not super clear:(
Title:
Beautiful but overpriced
Score:
3
Name:
danakliu g.
Reviewed On:
Hardcover Photo Book
Content:
Beautiful but was underwhelmed by the finished product for the price I paid.
Title:
The story of you
Score:
5
Name:
Kathryn C.
Reviewed On:
Legacy Baby Book
Content:
Not advertised for only the first year! Was hoping to have memories of the first few years not just every month of first year
Title:
Beautiful framing - very small photo
Score:
3
Name:
Blair M.
Reviewed On:
Deep-Set Frames
Content:
I was under the impression that the photo would be much larger than a 5x7 due to the frame size being 8x10. I was very disappointed. The frame quality is beautiful.
Title:
Baby Board Book
Score:
2
Name:
Lynn J.
Reviewed On:
Baby Board Book
Content:
I must say that the book is beautiful. I am disappointed and frustrated that it took three tries to get it almost right. The first two books I received had separating of the top coating from the board material. They were not gift worthy. The third book is “ok” but you can see areas where once my grandson looks at it….the cover will separate again. This book was quite expensive and now I feel not worth it…except for the initial joy it will bring until it starts deteriorating. I have used you several times before with good results but this time you didn’t make the mark. Maybe you should rethink how the board books are made. Sorry for the downer review but I remain disappointed.
Title:
Just OK
Score:
3
Name:
The F.
Reviewed On:
Layflat Photo Album
Content:
The embossing on the front cover was uneven and not centered. We gave this item as a gift, so did not have time to contact customer service to replace. For the price, I had assumed the cover quality would have been better. The photos themselves were gorgeous and the layouts were easy to work with.
Title:
Yellow not white
Score:
1
Name:
Shelley W.
Reviewed On:
Everyday Photo Prints
Content:
I ordered the Everyday Prints for the baby photo book (the slots for the baby book are designed to only hold the photos you order from Artifact Uprising). The photos that came were printed on yellow paper (not the white paper they send out showing an example of their product). I contacted the customer support and they reordered the photos. The photos were also printed on yellow paper. I wrote them back and their response stated they haven’t come across this issue and it could be due to light, heat, or moisture (keep in mind these photos are coming directly out of their packaging as yellow and not white). A solution was not offered in the second email. It’s just been an exhausting experience (without a solution to fix the problem), instead of a beautiful experience to enjoy.
Title:
Wedding book
Score:
2
Name:
michael.devine.c g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Little disappointed in the product to be honest. I have attached the photos here two streaks across the photos. Just a little bit blurry on the photos as well. We paid a lot of money for it and for us to have it come out like that.
Title:
Photos turned out hazy
Score:
3
Name:
ryandcarol619 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The photobook we purchased was for our guestbook, and I love the outer cover. The pages of the book are thick/decent quality, but the professional photos we used in the book look hazy. Pretty disappointing seeing that we paid so much for it, and especially since its too expensive to buy a new one.
Title:
Did not love the quality
Score:
1
Name:
chris c.
Reviewed On:
Color Series Photo Book
Content:
Did not love the quality for the price
Title:
Don't recommend purchasing
Score:
2
Name:
Mary
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
I purchased these when they were only $15 and thought they were overpriced. Now they've increased to $19! My package (perhaps this is now outdated) included 50% additional papers for letter writing and 50% additional papers for photos. The photo book has very little space for photos as it currently stands and a HUGE amount of space for writing. If you're anything like the parents I know, you'd like to have more than 4 photos per month of your child. This entire packet should be papers for photos and should cost $6 max... its just a few sheets of paper...
Title:
I have been ordering these
Score:
3
Name:
Alison B.
Content:
I have been ordering these since 2013 and unfortunately the paper quality has gone down, much thinner feeling now. Also frustrated that the website now only shows your last 30 Instagram posts - just made the process more frustrating and time consuming
Title:
I have been ordering these
Score:
3
Name:
Alison B.
Reviewed On:
Instagram Friendly Books
Content:
I have been ordering these since 2013 and unfortunately the paper quality has gone down, much thinner feeling now. Also frustrated that the website now only shows your last 30 Instagram posts - just made the process more frustrating and time consuming
Title:
Photos too small
Score:
3
Name:
Susan S.
Reviewed On:
Softcover Photo Book
Content:
I chose a small photo book, but then the photos on the composite pages turned out to be too small. Would have preferred a format with only the larger size photos for a book this small.
Title:
Low Quality for Price
Score:
2
Name:
polly.sullivan.todd g.
Reviewed On:
Gallery Frames
Content:
We recently ordered a number of gallery frames and many of them had glue seeping from the seams or gaps in the seams which needed to be filled in. I doctored them a bit and got them to look acceptable but for the price we paid they should have been much better crafted pieces.
Title:
Quality
Score:
1
Name:
Zoe
Reviewed On:
Scripted Greeting Thank You Card
Content:
Really bad quality for how expensive it is you can see how dark the photo is on the left and spots on every print
Title:
Missing from order
Score:
1
Name:
Ashley H.
Reviewed On:
Large Format Prints
Content:
My original order was on the 28. And product was missing. It was reordered on the 8 and I am still waiting for it 2 weeks after the second order. It was a gift meant to be sent overseas with a friend. I love this Company but wish I could have cancelled this because it is now almost 23 days past the original order.
Title:
Outside 2/10, inside 8/10
Score:
3
Name:
m.r.crayton13 g.
Reviewed On:
Signature Layflat Photo Album
Content:
Unfortunately, when we received the book the front cover was off center. For how expensive this book was, I wish I’d known that beforehand so I could have chosen a different design. Heads were cut off in some photos as well, even though when editing the photos and checking the preview they did not show any heads cutting cut off.
Title:
People
Score:
1
Name:
Susan C.
Reviewed On:
Baby Board Book
Content:
Again the pictures on 2 pages were off the page not at all like the preview
Title:
Has not arrived . It
Score:
1
Name:
kathlene f.
Reviewed On:
Baby Board Book
Content:
Has not arrived . It was ordered May 26 for a birthday on June 11 . Still has not arrived
Title:
Mediocre
Score:
3
Name:
Rachel N.
Content:
I thought that the printing quality was mediocre. Even though the paper was high quality, the printing looked only a little better than a nice printer you might have at home. Not sure if this was because we selected a matte paper finish. There were also pretty limited options for layouts. Otherwise, great customer experience, affordable and easy to compile.
Title:
Mediocre
Score:
3
Name:
Rachel N.
Reviewed On:
Softcover Photo Book
Content:
I thought that the printing quality was mediocre. Even though the paper was high quality, the printing looked only a little better than a nice printer you might have at home. Not sure if this was because we selected a matte paper finish. There were also pretty limited options for layouts. Otherwise, great customer experience, affordable and easy to compile.
Title:
Not thrilled
Score:
2
Name:
Margaret B.
Content:
I did not find the website to be user friendly at all!! The entire process was far more difficult than it needed to be. Adding photos and placing them should be pretty simple but I found that there were too many steps involved. I know that a lot of the print quality depends on the quantity and resolution of photos that you choose. However I felt that many photos came out much darker than the original photo. I thought I was paying more for better quality but for the price I will probably use another site to create a book.
Title:
Not thrilled
Score:
2
Name:
Margaret B.
Reviewed On:
Hardcover Photo Book
Content:
I did not find the website to be user friendly at all!! The entire process was far more difficult than it needed to be. Adding photos and placing them should be pretty simple but I found that there were too many steps involved. I know that a lot of the print quality depends on the quantity and resolution of photos that you choose. However I felt that many photos came out much darker than the original photo. I thought I was paying more for better quality but for the price I will probably use another site to create a book.
Title:
A few more Layouts
Score:
4
Name:
carolcswed g.
Reviewed On:
Hardcover Photo Book
Content:
I would have liked a few more layout options: 4 larger squares, 3 vertical rectangles. Captions were impossible to edit on my Mac! Way too small, unless I missed something. A couple of crops weren’t perfect. All in all, the book looks great, especially for someone who isn’t a perfectionist like me. I would prefer a glossier paper to highlight photo details. Also, an option (which I may have missed) to edit each page full size.
Title:
Just okay...annoying quotes and writing prompts
Score:
3
Name:
Leah
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
The book is beautiful, the paper is wonderful, but who wrote the annoying writing prompts? These prompts could have been printed on separate pages to be included as desired. More room for photos is definitely in order. Also, why didn't you hole punch the pages using the standard three hole format? Since you don't offer clear page protectors and I will be looking at this book over and over (with my two year old granddaughter with sticky hands) I have to buy 10" page protectors and hand punch each protector to fit this photo book! You need a focus group to refine the details of this beautiful album...
Title:
Still haven't received it and it's been 2 weeks
Score:
1
Name:
Ali M.
Reviewed On:
Baby Board Book
Content:
Delivery is slow and have no updates.
Title:
Arrived with the cover bowed
Score:
4
Name:
b3rachael g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Arrived with the cover bowed in so the cover doesn't lie flat. A little cheap looking.
Title:
Quality not there
Score:
1
Name:
Susan L.
Reviewed On:
Softcover Photo Book
Content:
I was happy to receive the paperback album relatively quickly, considering that I ordered it in December, but the print quality was dramatically lower than prints or other albums I’ve had done. I didn’t ask for a rushed product, but that’s what I got.
Title:
Hit or miss
Score:
3
Name:
gargsk5 g.
Reviewed On:
Modern Metal Frames
Content:
Half the framed pieces had decent quality photos. The other half were very dark. Like printed at a home computer. They gave me 50% of my money back. Each piece over $100. Framing is expensive in general but This felt like a bit of a waste.
Title:
Unable to Review
Score:
1
Name:
lishakimura@gmail.com l.
Reviewed On:
Legacy Baby Book
Content:
I'm unable to provide a product review as I'm still awaiting it's arrival. It's been nearly a month since I placed my order. Per the tracking history, it continues to travel farther and farther away, and am curious as to the condition it will arrive in, if/when I receive it.
Title:
The photos were not in
Score:
3
Name:
Mary P.
Reviewed On:
Everyday Photo Book
Content:
The photos were not in order. I don't understand how the selection of photos was made for each page.
Title:
Great quality, but you'll struggle to see your pictures
Score:
2
Name:
Grant M.
Reviewed On:
Hardcover Photo Book
Content:
The quality was great, but so many of the pages printed so dark, some photos are barely recognizable. I had heard that it would print dark ahead of time, but even with my lightening adjustments, it still was nothing like my computer screen. How am I supposed to know how much to increase the brightness at this point? For the cost and effort to guess how to make my pictures actually look correct, I would probably not order another one.
Title:
The full page photos were
Score:
1
Name:
Terry B.
Reviewed On:
Softcover Photo Book
Content:
The full page photos were very grainy and should not have been allowed to be so large
Title:
Beautiful book, but page fell out of binding
Score:
3
Name:
Julia D.
Reviewed On:
Hardcover Photo Book
Content:
The photo book is beautiful but there was a page that already fell out of the binding during the first time I flipped through the book. Also, some pages had printing errors with little black marks on the photos. I wish I had another print/binding to see if it’s common or a fluke!
Title:
Good quality, but orientation was all off
Score:
1
Name:
Lynette Z.
Reviewed On:
Everyday Photo Prints
Content:
I submitted several photos to send to my daughter in college, but the orientation was off. I wish there was a warning or something more obvious to remind me that orientation would automatically set to portrait when most of the photos submitted were landscape.
Title:
Photo dimensions off
Score:
3
Name:
The H.
Content:
For both our Christmas cards and calendars the top of the heads were cut off.
Title:
Nice but Peeling
Score:
3
Name:
Juliet F.
Reviewed On:
Baby Board Book
Content:
Really beautiful. However, the pages are already peeling.
Title:
nice albums, but too bad box branding
Score:
4
Name:
Christina S.
Reviewed On:
Everyday Photo Book
Content:
The albums were nicely printed and the linen covers. I would have liked to include the packaging but for the branding. Bummer to have to throw it out and repackage.
Title:
This was not as easy
Score:
1
Name:
Loryn H.
Reviewed On:
Pressed Glass Frame
Content:
This was not as easy to set up as I would have liked (especially as a gift for an older relative). I do not recommend.
Title:
Never received set of 10 photos. Other items arrived
Score:
3
Name:
Jennifer D.
Reviewed On:
Everyday Photo Prints (Set of 10)
Content:
Never received the photos.
Title:
wrong size
Score:
1
Name:
chris k.
Content:
we ordered a refill of photos but the size that was sent to us is about 1/2 inch larger than the original size so they dont fit in the holder :(
Title:
I would think again about NOT ordering from Artifacts
Score:
1
Name:
Gilbert P.
Reviewed On:
Album Design Services
Content:
The instructions were unclear, communication was vague. The ordering process was cumbersome, very expensive. It took much longer than expected.
Title:
The cut out circle had
Score:
3
Name:
Morgan C.
Reviewed On:
Color Series Photo Book
Content:
The cut out circle had frayed edges.
Title:
Not for us, but it might be for you!
Score:
2
Name:
Catherine F.
Content:
Let me start this review with a brief disclaimer that I work in design and branding so my eye for error/imperfection is higher than normal! That being said, we were shocked at the print quality of our wedding photos. Each image had a slightly blue-ish tinge that were not present in the original (because all blues and teals were desaturated in Lightroom). The paper quality was lovely, but the price to create a full album was astronomical despite that. When closed, the text and image on the front of the album are off center to accomodate for the spine (I think) but as a decor item, just feels cheap and the print/deboss area should have been adjusted accordingly. Overall, it was the most anticlimactic experience flipping through the pages. It's fine as an heirloom but not as a treasured piece in your home.
Title:
The design pages make no sense
Score:
2
Name:
Kate E.
Reviewed On:
Legacy Baby Book
Content:
I wanted to love this book, so much so that I bought it again when my second child came along. The quality is fantastic but here's why I hate it: The pages make no sense. Honestly, I can't figure out if "one month" is for writing about 0-1 month or 1-2 months, which was apparent to me when I got to 11 months in the book... I can't even explain what I don't understand and why. Also, 6 months has no page to write in, just a singular picture page. The sections you speak to are silly and design-forward, not practical. I'm left wondering what to even write in them. I wish I'd bought a more straight forward book. I really hope they redesign the pages.
Title:
Pictures looked great but the months were cut off
Score:
2
Name:
Ryan C.
Reviewed On:
Calendar Refill Pack
Content:
The photographs looked great but the months were cut off at the bottom. It was okay for some letter but confusing for others. With it being a template, I don’t feel like that should be happening.
Title:
Learning curve
Score:
3
Name:
Eileen C.
Reviewed On:
Design Your Own Flat Cards
Content:
I had some formatting errors as I prepped my card and then couldn’t find my project in the preview. It wasn’t quite centered in the frame, and I couldn’t find a picture of what to expect once I’d placed the order. I’d do it on a desktop next time. There was a weird coloring also on the edges of the photo that didn’t appear in the original, this picture had a white border but the border was yellow/tan.
Title:
Expensive and not exactly what you need from a REFILL PACKAGE
Score:
2
Name:
Ingeborg S.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
It’s a refill package, so I don’t understand why some standard forms are added? You don’t need double ones. Just need extra pages for 1 letter and extra photo’s. Also colour of the paper is a very different shade.
Title:
PICTURES COMPLETELY DISTORTED
Score:
1
Name:
lahunt410 g.
Reviewed On:
Hardcover Photo Book
Content:
Most photos were completely distorted/stretched. Would not recommend.
Title:
Just ok
Score:
3
Name:
ANGELA H.
Reviewed On:
Everyday Photo Book
Content:
My book came in with a huge dent in it, but other than that, the book was fine.
Title:
Frames
Score:
5
Name:
chrisandannel g.
Reviewed On:
Modern Metal Frames
Content:
The prints were beautiful. I was not impressed with the frames from a high end company like this. The 30x40 metal frames I purchased seemed cheap not sturdy, and the clips around the back of the frame had mostly fallen out in shipping and constantly fell out when handling the frame.
Title:
Decent book, photo print quality is lacking
Score:
3
Name:
Alyssa
Reviewed On:
Legacy Baby Book
Content:
I’m pleased with the book itself. Prompts are simple, vague enough, and fun. I just wish there had been clarity on what size photos to print for which page type. I printed 3. 25x3. 25 for the pages with two photos on them and could’ve easily done 4x4s. The matte photos are trendy I guess but I wish I would’ve printed them on a different website and gone with satin.
Title:
Beautiful but not a true board book!
Score:
3
Name:
Andrea
Reviewed On:
Baby Board Book
Content:
I made one of these for our 3yo and 1yo as a Christmas gift and we were all thrilled when it arrived! The kids love looking at hard copy photos (as opposed to scrolling through our phones’ camera rolls) of family members, and they kept wrinkling the ones in our photo albums. I thought this would be the perfect alternative but was disappointed to find that we hadn’t even had our book 2 days and the pictures began peeling off the pages. This is after normal use, no spills or other damage. I love all of our other AU products and have had no problem with them, but would not buy this one again as it’s not a true “baby board book” and doesn’t hold up with kids.
Title:
Nice quality but printed images look much darker than digital images
Score:
3
Name:
Adaira S.
Reviewed On:
Elopement Layflat Photo Album
Content:
I was so excited to design and receive our wedding album. When it arrived in the mail, I noticed that all of the photos are darker than the photos I uploaded and darker than the photos looked in the “preview” album. The matte paper is also quite textured, which takes away from (obscures) the detail of the photos a bit. The quality of the book itself is great, but I’m bummed to say I’m a little disappointed in the image quality. Our photos are high-resolution professional images that were edited by our photographer, so I’m not sure why they would appear darker when printed. Ultimately, we are keeping the album, but I don’t think I’d reorder again in the future.
Title:
Lack of attention to detail - envelopes were supposed to be blank
Score:
2
Name:
Jackie G.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
Additional order had wrong envelopes. Now need to go buy more envelopes and throw the redundant ones away.
Title:
Frame is great, print quality not so much
Score:
3
Name:
Isaac C.
Content:
Print quality was rather low and disappointing
Title:
Frame is great, print quality not so much
Score:
3
Name:
Isaac C.
Reviewed On:
Gallery Frames
Content:
Print quality was rather low and disappointing
Title:
Print quality leaves a bit to be desired
Score:
2
Name:
Paul M.
Content:
I realize dark photos present a challenge to print, but I’m a bit disappointed with how this print turned out. Will be using another printer service for any dark prints moving forward. I’m working off of a calibrated monitor, and have the photo adjusted to bring up the blacks to compensate for print. Would be nice to have other paper options that would work better with darker densities.
Title:
Beautiful quality but with flaws
Score:
4
Name:
David L.
Reviewed On:
Color Series Photo Book
Content:
I enjoyed the simplicity of making my own album for our wedding day, I wish there was some 3 layout options that were not tiny squares... But the quality of the cover and the circle was very beautiful and the binding and the paper was beautiful. My only mistake was ordering this book because it uses terrible paper for photos. The photos are very dark and hard to see without bright lights. It losses detail because it's just regular paper it's not photo paper I wish this was more clearly communicated as I would have chosen a different product. I ordered 4 books but got 5. The first book I open was my project but with pictures of someone's else's children in it. I was very disappointed at first.. But luckily the other books were okay. I cut out the kids but it felt weird that I had someone's children with my book. Overall 7-10 wouldn't buy this product again go with real photo paper you'll enjoy it better.
Title:
Product good customer help bad
Score:
3
Name:
Pamela W.
Content:
I received a very nice product. The help I received putting it together was nonexistent. The fact that you cannot call anyone for help makes it very very difficult. And if you have to email somebody you have to wait days for an
Title:
Good product, terrible experience
Score:
3
Name:
Becca K.
Reviewed On:
Minimal Hand-Lettered Holiday Card
Content:
The user interface of the website really needs an update. I’ve been using you guys for years but I’ve finally decided this project was the last straw. I can no longer justify the end product by putting myself through an awful creaction experience. Please hire some great product managers and SWEs and go go go. Rooting for you…
Title:
Nice Cards, Slow Shipping
Score:
3
Name:
Laurian M.
Reviewed On:
Hand-Lettered Holiday Card
Content:
The cards were lovely, but I didn’t find out until the end of the ordering process that the estimated date of delivery was less than a week before Christmas. Expedited shipping charge was ridiculously expensive and negated the “discount” I received for placing an order.
Title:
Film peeling off the cover after two weeks!
Score:
3
Name:
Polina H.
Reviewed On:
Baby Board Book
Content:
The book looked beautiful, however, quality leaves lots to desire. After just two weeks of play, the cover page started to peel! I have $5 board books that have withstood way more love than this one and look in better shape. Very disappointed.
Title:
Ok, but not what I expected for $400
Score:
2
Name:
Mike L.
Reviewed On:
Layflat Photo Album
Content:
Quality was good. But def not what you would expect after paying $400 dollars! The book was a little bent, and had a few spots on the cover that won’t seem to come out. The inside pages are great and the book does lay flat which is really cool.
Title:
Not exactly the quality we
Score:
2
Name:
joeynitz g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Not exactly the quality we were expecting given the “top shelf” price point. Had other photo books made at half the price from competitor companies and my wife and I can’t tell the difference. Shop around.
Title:
Book Printing
Score:
3
Name:
Scott F.
Content:
Normally I love this product however I could see banding from the printer in the images.
Title:
I used Artifact previously and
Score:
5
Name:
emilyhludwig1 g.
Reviewed On:
Everyday Photo Book
Content:
I used Artifact previously and loved their quality from cover to cover. On a whim I used a different very popular company because I liked the printed cover of a photo book that they offered. It came dented, had terrible photo quality, and was not a book that will last very long! For the same price Artifact provides much higher quality materials and better photo quality. This year I came back to artifact and won’t be switching ever again!
Title:
Mothers day album
Score:
3
Name:
Evan S.
Reviewed On:
Signature Layflat Photo Album
Content:
Quality is excellent but on the card there was double wording and in the album there were some pictures that were poorly formatted and were not completely on the page
Title:
Photo book
Score:
2
Name:
Mark F.
Reviewed On:
Hardcover Photo Book
Content:
The product itself is of excellent quality and the first 3/4 of the book were excellent, however the last 1/4 of the book the prints were terrible, each print has very visible horizontal lines throughout, as if the printer was running low on ink. If this were not the case this would be a 5 star review.
Title:
A Bit Disappointed
Score:
2
Name:
maddisonpoling g.
Reviewed On:
Everyday Photo Book
Content:
I bought this for my husband and our one year anniversary. We've yet to get any wedding photos printed, so I thought designing the book for him would be perfect! Unfortunately, the photos are very dark and the qualities that I love about our photos & our photographer's work did not transfer in the printing of the book.
Title:
Printed the wrong size. Again.
Score:
1
Name:
Daniel R.
Reviewed On:
Giclée Art Prints
Content:
I’m not sure what the problem is but my prints have been printed too small both times I have used Artifact Uprising.
Title:
Quality photos and paper - wooden box is disappointing.
Score:
4
Name:
Susan M.
Reviewed On:
Wedding Layflat Photo Album
Content:
The 12x12 book is lovely! The quality of the paper and cover material is beautiful. The lay flat design captures large photos very well. However, the wooden box is made of garbage wood scraps and it’s challenging to get the album out. A piece of fabric wrapped around the album would be great - not a thin piece of vellum for an heirloom expensive album. I will keep the album in the cardboard box it came in instead.
Title:
Quality was ok. I thought
Score:
4
Name:
joanroj g.
Reviewed On:
Brass & Wood Display Box
Content:
Quality was ok. I thought it would be a bit more elegant looking. It’s actually More rustic looking.
Title:
Good looking, from afar
Score:
3
Name:
The S.
Content:
While the modern frame looks good on our shelf, up close it is wanting in quality. For the money, I expected the photo and matte to fit more snug when all assembled in the frame. There is a little wiggle room which results in the finished product not feeling “tight.” I tried resetting it, but the clasps on the back of the frame just aren’t as quality as they could be.
Title:
I ordered 30 cards and
Score:
1
Name:
coniramauna g.
Reviewed On:
Traditional Script Christmas Card
Content:
I ordered 30 cards and only got 27. I’m disappointed.
Title:
i didn't like the texture,
Score:
2
Name:
shandra.sellam g.
Reviewed On:
Softcover Photo Book
Content:
i didn't like the texture, i thought the pictures would be glossy - seemed a little expensive for the end results
Title:
Lovely frame but not what I thought
Score:
3
Name:
B. H.
Reviewed On:
Pressed Glass Frame
Content:
I got a coupon for this as a gift for my wedding and I was excited to receive it but I thought they would assemble it for you. Not sure why when you order it makes you put the photos in the order you want them to be on the frames. Really disappointed it didn’t come already pressed. I know it says it in the product details but that’s not the page I saw when I ordered it. The frame is very high quality and it was shipped nicely. It is pretty but if it wasn’t for the coupon, I wouldn’t have gotten this.
Title:
Photos print dark
Score:
3
Name:
seese.25 g.
Reviewed On:
Wedding Guest Book
Content:
It is a nice book but the photo are dark. Which is unfortunate. And i know the photos are not dark as I had them printed for other things. Still plan to use at the wedding as it was expensive
Title:
Photo book
Score:
1
Name:
Martha M.
Reviewed On:
Hardcover Photo Book
Content:
Unfinished no text on spine or front
Title:
Beautiful calendars but quality changed this year
Score:
3
Name:
Justine
Reviewed On:
Calendar Refill Pack
Content:
I've been getting refills of these calendars for my husband for 3 years now and have LOVED them. This year I'm disappointed. The photos don't seem to be as vibrant and the month isn't embossed. I got the same black block font last year and it was shiny and embossed, but this year it's just printed on the paper. Sad.
Title:
Box Depth misleading
Score:
3
Name:
Rob F.
Content:
The album was beautiful and had a high build quality but the Box is misleading in it’s thickness. I added a lot more pages than the standard template but even with those extra pages the box was a lot taller than the book itself. I don’t think I would pay extra for the box in the future.
Title:
Softcover book via AU app
Score:
4
Name:
Laura L.
Content:
Love these photo books (have 7 or so) but noticed the quality isn’t as great as with the app. Typically, I upload my mobile pictures through Safari on my phone and use the website to design the book - this time around used the app and while I’m overall happy with it, noticed there’s some pictures that are a bit fuzzy. Another downside, you can’t start a project in the app then edit in the browser, they’re completely separate. One feature I do prefer - with the app, you can easily upload vertical pictures as a stand-alone on a page but for some reason can’t through the website (without having 2 pictures on one page or it gets cut to fit a square, etc).
Title:
Softcover book via AU app
Score:
4
Name:
Laura L.
Reviewed On:
Softcover Photo Book
Content:
Love these photo books (have 7 or so) but noticed the quality isn’t as great as with the app. Typically, I upload my mobile pictures through Safari on my phone and use the website to design the book - this time around used the app and while I’m overall happy with it, noticed there’s some pictures that are a bit fuzzy. Another downside, you can’t start a project in the app then edit in the browser, they’re completely separate. One feature I do prefer - with the app, you can easily upload vertical pictures as a stand-alone on a page but for some reason can’t through the website (without having 2 pictures on one page or it gets cut to fit a square, etc).
Title:
This product was good but
Score:
3
Name:
Alexandra S.
Reviewed On:
Softcover Photo Book
Content:
This product was good but expensive for the price. For really nice photographs with intercate detail, the printing quality is not as crisp. The photographs were from my phone and not professional pictures, but nonetheless I thought the resolution was lacking. I would have been better off purchasing a hard album. I ordered a wedding album with photographs from my photograph and that turned out flawlessly. That was completed with professional
Title:
accidentally selected white text :-(
Score:
3
Name:
Kevin L.
Content:
I accidentally selected white text which doesn't work well considering all my walls are white, I wish there was a warning :-(
Title:
Expensive frame that was chipped.
Score:
2
Name:
Miles W.
Content:
Expensive frame that was chipped. Photo quality is generally decent though (some had resolution issues).
Title:
Good quality, but misprinted
Score:
3
Name:
baileyrasmussen2 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality is great, but there is a misprint on a page that isn’t present in any previews. Would be very satisfied if not for that.
Title:
Delivery time, wrong shipment and double vat cost to europe
Score:
2
Name:
FAMILY B.
Content:
Love still the quality, except not happy with the delivery
Title:
Delivery time, wrong shipment and double vat cost to europe
Score:
2
Name:
Family B.
Content:
Love still the quality, except not happy with the delivery
Title:
Never received order
Score:
1
Name:
Erica N.
Reviewed On:
Legacy Baby Book
Content:
I wanted these for my sons, but I never received them.
Title:
Don’t make the same mistake as me
Score:
3
Name:
Maria
Reviewed On:
Photo Guest Book
Content:
Writing this review as a bride who learned her lesson… don’t make the same mistake as me and accidentally order the Lustre finish if you want guests to be able to write on the pages. The product description did not make it seem that the Lustre paper is unable to be written on, rather that the Superfine paper *was just easier to write on*… I ordered Lustre only to find out that the pen ink smudges everywhere and is unusable :(. Customer service is always really helpful at AU and I appreciate that, but I wish that the product description was written more clearly to help prevent people from making this mistake in the first place.
Title:
Very disappointing experience
Score:
1
Name:
famillesheridan g.
Reviewed On:
Hardcover Photo Book
Content:
I spent countless hours making this book for my son’s 18th birthday. The interface was clunky but I made it eventually. Despite a conservative schedule and their estimated shipping being much ahead of my deadline, the book arrived a week after the celebration AND the silver foil title was NOT printed on the front even though it showed on the preview! At $100 a book, I expect professionalism, quality and excellence. Real bummer. The packaging was pretty and the book good quality and printing for sure but def way too many issues to be considered reliable.
Title:
Edit carefully
Score:
3
Name:
gosslingisland g.
Reviewed On:
Movie Poster Holiday Card
Content:
the cards are fine, but I did not notice the auto fake name in the front of the card "the Bowers" - so that went un-edited. My cards looked so silly this year. It would be VERY helpful if this company caught this type of omission. My last name is Johnson, not Bower.
Title:
Not Great
Score:
2
Name:
lizzi4190 g.
Reviewed On:
Multi Merry Photo Card
Content:
The quality was fine however I cropped some of the pictures when designing the card and they were printed in the original size.
Title:
Brass Photo Box in Walnut
Score:
3
Name:
Greta M.
Content:
Love the idea and style, but the walnut was so much lighter than in picture. Disappointed in that color.
Title:
Overpriced
Score:
1
Name:
law8223 g.
Reviewed On:
Legacy Baby Book
Content:
Could buy an equivalent baby book on Amazon for a fraction of the price.
Title:
Needs more pictures, fewer prompts
Score:
3
Name:
Juliette
Reviewed On:
Legacy Baby Book
Content:
There are too many writing prompts and they are too specific. They even specifically give you too-specific photo descriptions. What if you don't have a bathtub pic from month two? I don't know what to put there. The book itself is great quality. But it would be better if it were just many, many spots for pictures, with a line or two under it, and maybe some space to write milestones, growth, etc.
Title:
The book is lovely but
Score:
1
Name:
anna a.
Content:
The book is lovely but I think you should really have a. Running $ count. We spent all day on it so didn’t have the time to scrap it and go with a cheaper service so felt sort of tricked into paying a huge amount of money. Was super disappointed.
Title:
To small
Score:
5
Name:
blkbarbie35 g.
Reviewed On:
Custom Photo Calendar
Content:
The photos were fine. It’s just that the calendar is too small. I don’t like the stand that it came with. I would have preferred a normal size wall calendar.
Title:
The top of my pages
Score:
2
Name:
MJ V.
Reviewed On:
Baby Board Book
Content:
The top of my pages were cut off. I worked with their help line and thought the problem was solved. I have done many board books with shutterfly but this template was not at all intuitive and help line not so great.
Title:
Nice book but wasn’t blown away
Score:
4
Name:
Meghan M.
Reviewed On:
Wedding Layflat Photo Album
Content:
It’s a very nice album but for the price I was expecting to be blown away but was instead a little disappointed when I opened it. The luster finish made the photos look a bit out of focus, I was expecting them to be sharper. Additionally, this was my fault, but I order way too big of a book..I could have saved money going with the 10x10 instead. I also wish there were more options for the front of the album. I wanted to put my our names and date on the front in a simple format but it wasn’t possible to customize two lines. For half the price I would have been happy but instead find myself a bit disappointed. Rating 4 starts because it seems quality and shipping was on time.
Title:
Decent experience and good result
Score:
3
Name:
heathermsmyth g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The design process was mostly easy, but I ran into an issue when trying to upload additional photos or source them from Google Photos. I'm not sure if I hit a limit or if there was an issue on the import process as no error message appeared. Additionally, the book is good, but not amazing. The photos are a little light, maybe because I chose matte instead of gloss finish.
Title:
Beautiful Book but not very sturdy
Score:
3
Name:
katherineclatham g.
Reviewed On:
Baby Board Book
Content:
We love the look of the book, but the feel of it does not match the price tag, unfortunately. It's a special book we hope will last our baby through his childhood so we're being very careful with it-- but careful is not the ideal setting for toddlers, iykyk. I do feel the production quality should have been higher/more durable for the price we paid. Would not repurchase.
Title:
Unfortunately not impressed
Score:
2
Name:
Melissa D.
Content:
Debossing wasn't clean Binding is not as good as other companies I was testing with another company and the turn around was as good however your album was more expensoce for a quality that was noticeably not as good as the other company I was testing. It didn't feel high end
Title:
Never received
Score:
1
Name:
bennynstubby@gmail.com b.
Reviewed On:
E-Gift Card
Content:
The recipient never received the email
Title:
Love the print but don’t like how they put their branding even on the envelopes
Score:
3
Name:
Adriana R.
Content:
I love the design and quality of the prints. This said, I already paid for the product for it to be advertising itself in my thank you cards. I’d prefer them to either not put their branding to forward, or be way more subtle but then don’t have me pay as much if you’re gonna watermark it.
Title:
Love the print but don’t like how they put their branding even on the envelopes
Score:
3
Name:
Adriana R.
Reviewed On:
Thank You Card (Vertical)
Content:
I love the design and quality of the prints. This said, I already paid for the product for it to be advertising itself in my thank you cards. I’d prefer them to either not put their branding to forward, or be way more subtle but then don’t have me pay as much if you’re gonna watermark it.
Title:
Book quality is only okay
Score:
3
Name:
Rachael C.
Reviewed On:
Hardcover Milestone Photo Book
Content:
Book quality is only okay and doesn't match the price
Title:
Buy 1 get 1 not received
Score:
1
Name:
Donna F.
Reviewed On:
Lustre Photo Prints
Content:
The computer system is antequated. I entered a coupon code for buy 1 get 1 free and received 1 copy. Sigh.
Title:
Print quality is down
Score:
3
Name:
devonfrances@gmail.com d.
Reviewed On:
Wooden Photo Ledge
Content:
I’ve been buying from Artifact for years and print quality is down. Wish it weren’t so.
Title:
print quality
Score:
1
Name:
rezhinia g.
Reviewed On:
Baby Board Book
Content:
I'm disappointed with the print quality. I had to reorder new album from another site because I couldn't give my child a book with such dark photos.
Title:
Cover text was cut off
Score:
2
Name:
Casey F.
Reviewed On:
Softcover Photo Book
Content:
The photos inside were great but the cover title was cut in half only being able to see part of it
Title:
Unique gift idea
Score:
3
Name:
Cassie V.
Reviewed On:
Color Series Photo Book
Content:
Such a great gift idea for capturing photo memories, but I was a bit disappointed in the quality of the book upon arrival. One of the pages wasn't cut properly and shows a bit of random text along the edge, and two pages appear to have gotten stuck together during the printing process but were able to be separated leaving a small mark on one of the two pages. Minor things overall, but for the price my expectations were a bit higher. I personally would have chosen a glossy finish over the matte after seeing the finished product, so if you want more of a clean photo book feel go for the gloss!
Title:
10X10 wedding flat lay album
Score:
5
Name:
schopfwedding g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I really do love the book. Although, the cover came stained, a page has a random black dot on it and the back page is torn on both sides. I reached out to customer service and have not gotten a response yet.
Title:
Good fundraiser…..
Score:
3
Name:
Kathy S.
Content:
The photos were underwhelming, looked better online
Title:
Photo tiles
Score:
3
Name:
hdeutscher3 g.
Reviewed On:
Modern Wall Tile
Content:
They look beautiful hanging up, but I didn’t realize when I bought them that they were just paper with no glass or protective covering—which was totally fine at first. A couple of days later, I decided to move them to a different spot, and unfortunately, when I removed the tiles, they took the paint completely off the wall in all three places.
Title:
Turned out great but was very difficult to order
Score:
4
Name:
Nic S.
Reviewed On:
Modern Metal Frames
Content:
These items took me months to order. This was due to the program not accepting my photo type, telling me my photo was too small, and three customer care interactions. None of which helped me or made me feel like my issue was resolved. If artifact uprising wasn’t the only seller, selling exactly what I wanted, I would have gone elsewhere. I tried to go elsewhere…
Title:
Small imperfections on cover
Score:
4
Name:
Cat
Reviewed On:
Color Series Photo Book
Content:
The cover is silky smooth and the photo quality came out great, but I ordered two books with a circle cutout cover and both covers came with the same nick in the paper where the cut is around 8pm (if the circle was a clock). Since the imperfection is identical on both, it seems like a manufacturing error, not something that happened in shipping.
Title:
Never came for Christmas.
Score:
1
Name:
The F.
Content:
After many days of putting together the perfect gift and submitted by Dec 8th, I never received it for Christmas. Artifact happily told me that they would send one "on them". I was a little taken aback. That would be expected no? On top of that, I think they owe some kind of reimbursement or discount code.
Title:
Pages bent in transit
Score:
3
Name:
jbarker0814 g.
Reviewed On:
Wedding Guest Book
Content:
Pages bent in transit
Title:
Nice printing but warped cover
Score:
3
Name:
Allison K.
Reviewed On:
Wedding Layflat Photo Album
Content:
The book printed really well but the cover was so warped. Not sure I would order from them again - I was expecting better given the cost.
Title:
Gift Book
Score:
3
Name:
Maggie S.
Reviewed On:
Hardcover Annual Photo Book
Content:
The book was good but the photos all unfortunately came out with a reddish hue to them. It wasn’t super great quality
Title:
Haven’t received it
Score:
1
Name:
Jenna V.
Content:
I still haven’t received this and it’s 3 days to Christmas. It’s a gift. There is no phone number to get in touch with this company so you are stuck wilting for someone to respond to an email. First order and likely last.
Title:
delivery time terrible
Score:
1
Name:
Bric B.
Reviewed On:
Everyday Photo Book
Content:
delivery time terrible
Title:
printed incorrectly twice
Score:
1
Name:
michellecuix@gmail.com m.
Reviewed On:
Hardcover Photo Book
Content:
I printed a travel book, the first album arrived with titles and captions cut out, I reached out to customer service and they were nice to order another copy for me, this time some pages are cut out of frame, some pictures and captions are printed incompletely. I am too tired to ask another reprint only to find more mistakes to the next order. I will look elsewhere for my travel book in the future.
Title:
99% blank- pictures not received
Score:
2
Name:
joyspatz q.
Content:
Of the many prints ordered, only one in each print set printed- all others were blank. I sent this feedback right away but haven’t heard from anyone yet.
Title:
E-giftcard missing
Score:
1
Name:
Danielle B.
Reviewed On:
E-Gift Card
Content:
Recipient never received the e-giftcard
Title:
Looks Cheap for how expensive
Score:
2
Name:
alenawheeler g.
Reviewed On:
Brass & Wood Display Box
Content:
Looks Cheap for how expensive this is
Title:
A little on the dull side
Score:
4
Name:
Mallory V.
Content:
A little disappointed as my photos seemed dull and I think next time I will order the everyday print set in satin.
Title:
A little on the dull side
Score:
4
Name:
Mallory
Reviewed On:
Everyday Photo Prints
Content:
A little disappointed as my photos seemed dull and I think next time I will order the everyday print set in satin.
Title:
Didn’t love the print quality
Score:
3
Name:
Erin G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Great idea didn’t realize how skinny the book would look.
Title:
Nice but slightly damaged
Score:
4
Name:
Sara
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The printed cover looks amazing and despite the fact that the photos in these books typically come out a bit dark, I spent a lot of time doing what I could to boost the shadowy photos and it ended up looking pretty good. However, I'll probably be writing in to request a reprint due to about half of the pages having this weird stray mark on them (they look like alignment dots or something) and it has a few dings and a number of dog-eared pages. Mixbook (my usual photobook company) struggles VERY hard with delivering damage-free products, so I was hoping for once in my life I could order a project that would look good the first time, but alas I am thwarted again. I will likely make another of these in the future despite the issues since the cover is amazing and no one else offers this style.
Title:
Far higher quality than Shutterfly.
Score:
5
Name:
Raechel L.
Reviewed On:
Pressed Glass Photo Ornament
Content:
Far higher quality than Shutterfly. I ordered one ornament from each this year. It wasn’t even close. Bigger in size and a quality frame. Crystal clear picture.
Title:
Still hasn’t arrived
Score:
3
Name:
Christina A.
Reviewed On:
Baby Board Book
Content:
I worked hard on arranging photos to have this ordered by the holiday deadline (which I did) only to receive a message that it won’t come until the second week of January. I ordered this for our baby because we have one for our older son we made three years ago and still like. That one has held up well but I haven’t received this one to evaluate.
Title:
Small imperfections
Score:
3
Name:
srhubard g.
Reviewed On:
Layflat Photo Album
Content:
The labeling on the cover was a bit splotchy and imperfect in terms of spacing between the letters. The pages with one large photo on them all seemed to not have the photo center aligned but instead were a bit closer to one edge than the other. For spending as much money as we did - I expected better
Title:
Beautiful book with low resolution photos
Score:
3
Name:
Matt F.
Reviewed On:
Layflat Photo Album
Content:
Overall, I am fairly disappointed in the quality of the prints. The colors are nice and accurate, I find that they’re quite grainy - especially the small images. The photos I uploaded were absolutely massive, but the resolution of the book itself seems low and you can see each dot when you look closely. Prints from the all greens on proper photo paper look higher res to me.
Title:
Upside and downside
Score:
4
Name:
Gabrielle G.
Reviewed On:
Modern Magazine Holiday Card
Content:
Card looked beautiful but I thought I attached my addresses but somehow they didnt come printed. I would make it more obvious “yes we have your addresses” or “no we dont have your addresses here is how to properly add them”
Title:
Gritty photo
Score:
3
Name:
Lily M.
Content:
The photo was gritty and before purchased a frame pic from you all it was perfect. The photo I picked seemed compatible to your quality expectations to print. I sent an email but haven’t received a call back.
Title:
Gritty photo
Score:
3
Name:
Lily M.
Reviewed On:
Modern Metal Frames
Content:
The photo was gritty and before purchased a frame pic from you all it was perfect. The photo I picked seemed compatible to your quality expectations to print. I sent an email but haven’t received a call back.
Title:
The book is beautiful and
Score:
4
Name:
Kelsey K.
Reviewed On:
Instagram Friendly Books
Content:
The book is beautiful and I’m happy with my purchase however I will not be ordering from this site again. It took 3 tries for the book to be right (the first had a smudge on the opening page and the second had two of my photos sideways). I was really excited about this website and was hopeful to order more but the quality control wasn’t there for me unfortunately.
Title:
The quality of printing
Score:
3
Name:
Tatiana K.
Content:
I am happy with cover of the book and quality of paper. I am not happy with the quality of printing. The pictures appeared to be dark and granular in spite of the high quality of original files.
Title:
Just Okay
Score:
3
Name:
Alexandra S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The book turned out fine. I was expecting the pages to be a little more glossy than they were, and the black and white pictures came out darker than they should have been, but overall it was fine. Those are details only I would probably notice. I went with this book because it was less expensive, so I guess you get what you pay for?
Title:
Good quality but slow processing time
Score:
4
Name:
Emily S.
Reviewed On:
Wedding Layflat Photo Album
Content:
Our wedding photo book came out really nice but it took almost 4 weeks to receive. We placed two orders of the same book - one shipped to my in-laws arrived in 2 weeks, the other arrived 4 weeks later, well after Christmas. We were a bit disappointed in the variability of processing/ship times.
Title:
Slightly disappointed
Score:
3
Name:
Amaliya R.
Reviewed On:
Everyday Photo Book
Content:
Quality of product was great, books arrived untitled even though I paid for and specified foil color and names for books.
Title:
odd picture size
Score:
4
Name:
Carol H.
Content:
Years ago I was able to use an odd picture size on a blank page as an option. This time I had to use a third design software to make it fit and then enter onto the page.
Title:
Matte paper sucked a lot
Score:
3
Name:
evan.j.triplett g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Matte paper sucked a lot of the saturation out which was disappointing. Bleeds seems a bit tighter than shown during preview. Overall though it's a good bargain and I'll likely get another book but never use the matte paper again.
Title:
All photos crookedly cut
Score:
1
Name:
gabrielle.littlefield g.
Reviewed On:
Lustre Photo Prints
Content:
Almost all of my photos were cut crookedly. I would buy a size up if you are needing the specific size. I had them cut to a specific size to fit a collage frame, and I had to mask the errors. So disappointed.
Title:
Unfortunately cropped poorly
Score:
1
Name:
stefaniesanza g.
Reviewed On:
Large Format Prints
Content:
This was a gift for my husband on our anniversary. Unfortunately, they cut his face off the photo wondering how this was missed in the editing process. I would prefer it if somebody would email me back to to make this right.
Title:
Baby board book
Score:
1
Name:
Jenna D.
Reviewed On:
Baby Board Book
Content:
1 year old LOVES book!! But the front cover photo is pealing. This flaw is so disappointing especially for the premium price point.
Title:
Just okay
Score:
3
Name:
Cassandra B.
Reviewed On:
Everyday Photo Book
Content:
The images printed much darker than expected, but other wise really nice quality
Title:
Beautiful book, picture print too dark
Score:
4
Name:
atorres a.
Reviewed On:
Layflat Photo Album
Content:
Presentation of the book is great however, I was disappointed about the quality of the photo printing. The photos in the book are much darker than the images I submitted and for a photographer this is a big issue.
Title:
Quality
Score:
1
Name:
Tzlil W.
Content:
The quality was very different from what I’ve previously experienced. The paper, the finesse of print, print quality all looked very cheap.
Title:
The final product looks great.
Score:
4
Name:
Kevin G.
Reviewed On:
Hardcover Photo Book
Content:
The final product looks great. The process has its limitations. Online instructions feel incomplete and need email clarifications. The dustcover is an odd shape- covering a segment of the hardcover below it. The page layout options are frustrating and the ability to add text- somewhat clumsy. Nevertheless, I'll be attempting to revise this book and order more copies of that revision.
Title:
I love your brand, but
Score:
3
Name:
Marine F.
Reviewed On:
Simple Photo Holiday Card
Content:
I love your brand, but this time I was disappointed with the print quality.
Title:
Pali tires were dark, cover was uneven.
Score:
3
Name:
troy.fetherling g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Most of the pictures are very dark. I have planned to make a set of five matching books, but for the price and the darkness of the pictures, I have to rethink that.
Title:
Disappointed
Score:
1
Name:
Rebecca
Content:
I was planning to order a brass desk calendar as a Christmas gift. I was waiting for family members to send me a few more photos and thought I would purchase during the black Friday/cyber Monday sale. Imagine my disappointment when the calendar increased from $49 dollars (no sale) to $65. Even though it's currently 10% off, with the discount it's still now $10 more than it was in early November. I understand that prices go up, but increasing an item $15 dollars and then advertising it with 10% off for the holidays is lousy business practice and disrespectful to your customers. I won't be ordering this or anything else from Artifact Uprising in the future.
Title:
Great Product, Poor Experience
Score:
3
Name:
Sarah D.
Reviewed On:
Season Ahead Holiday Card
Content:
We've used AU for our Christmas cards for four years. We like the design and sustainable practices and quality products. This year our order was delayed due to unforeseen issues with one of their contractors. They sent an email to let us know and told us they would send it as soon as possible and by the fastest means possible. They ended up using FedEx's slowest method. There ended up not being enough time for us to send the cards to our out-of-state family by Christmas. I ended up using USPS to rush delivery for some family since we send the cards with gift cards as presents. I emailed AU to let them know I was disappointed and how the issue affected us. I received a generic email asking for my patience. So, great product. But poor experience. I understand weather and covid and other issues were out of their control. I'm generally easy going and quick to overlook things. But there was opportunity for AU to make good on our loss, and they didn't. Waiting for more than two weeks for Christmas cards is just not something I ever want to do again. Next time, I'll order earlier and with another vendor.
Title:
The outside was the only
Score:
1
Name:
jennprigge g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The outside was the only clear print! Everything in the book was blurry. I would not recommend.
Title:
The design services were good,
Score:
3
Name:
Marla A.
Reviewed On:
Album Design Services
Content:
The design services were good, but the cost to order multiple copies is exorbitant. I would have thought that there would be lower prices to order multiple copies. As it stands, I’m being asked to pay more for an additional copy than what I paid for the first one, including the designer fee.
Title:
Nice but not as nice as past books.
Score:
3
Name:
Jim L.
Reviewed On:
Hardcover Photo Book
Content:
In the past I've ordered books from AU and been blown away by the quality. This time it was just okay. Not sure if that is a reflection of diminishing product quality or a one off.
Title:
I compared the images to
Score:
1
Name:
Gina S.
Reviewed On:
Folded Photo Cards – 5x7
Content:
I compared the images to the cards I had printed two years ago from you guys. And they look different. Not that sharp not that good of quality printing!
Title:
Not their fault
Score:
1
Name:
Mindy C.
Reviewed On:
Large Format Prints
Content:
I was warned the print would be out of focus. I’ve had that warning before and the print turned out fine but not this one! Also I was expecting photo paper not poster paper but no harm done. Just didn’t work out for me.
Title:
Nice aesthetic, not the best quality
Score:
3
Name:
Emilie
Reviewed On:
Softcover Photo Book
Content:
This was my second order from AU, and I was less impressed by this product. It arrived in an envelope mailer and slightly crushed/dented on the binding. It is also way lighter than I expected, I thought it would be heavier more like a softcover children's book but feels closer to a booklet. I was impressed with the printing quality though, the photos looks quite nice.
Title:
Happy, but expected better quality
Score:
3
Name:
Anna T.
Reviewed On:
Everyday Photo Book
Content:
I am happy with the book overall, but I did expect better quality for the price of $70 for one book (+shipping). There is excess glue on the interior binding and you can see that it is uneven. Additionally, it does seem like the binding is unstable and won't last for the long-run.
Title:
Reprinted for the second time
Score:
1
Name:
Missy K.
Reviewed On:
Color Series Photo Book
Content:
Disappointed. Book was made with professional pictures that were vibrant, crisp and clear. They did not print that way.
Title:
The linen book is beautiful
Score:
3
Name:
Sandy R.
Content:
The linen book is beautiful, the layouts are clean and modern, and the process was easy, but the quality of the printing needs much improvement.It seems to be a combination of the calibration and the paper that makes the images feel like they lack detail. AU was very responsive and generousand allowed us another try to printthe same book at no charge,but we saw no difference. Also, while the half cover wrap shows the nice linen, it moves around, falls off and I suspect will look worn quickly.I would recommend trying the full cover instead. We thentried a small book of the same images with BLURB and the printing quality looks a lot crisper. We still like the size and layouts of AU better.
Title:
The linen book is beautiful
Score:
3
Name:
Sandy
Reviewed On:
Hardcover Photo Book
Content:
The linen book is beautiful, the layouts are clean and modern, and the process was easy, but the quality of the printing needs much improvement.It seems to be a combination of the calibration and the paper that makes the images feel like they lack detail. AU was very responsive and generousand allowed us another try to printthe same book at no charge,but we saw no difference. Also, while the half cover wrap shows the nice linen, it moves around, falls off and I suspect will look worn quickly.I would recommend trying the full cover instead. We thentried a small book of the same images with BLURB and the printing quality looks a lot crisper. We still like the size and layouts of AU better.
Title:
Beautiful Book but horrible user experience
Score:
3
Name:
Abigail M.
Reviewed On:
Hardcover Travel Photo Book
Content:
The book I finally received is gorgeous. I love Artifact’s print job. There are a few pages that have some sort of divet/small rips in them, I’m guessing because of the way they were put on or taken off the printer, but it’s not a big deal. I love looking at the book to remind me of my honeymoon with my husband. I have to say though, the setup experience of creating these books is not great. Why why whyyyy in the world does changing your cover type mess up ALL the pages inside the book? And why does the cover type change the layout options you get inside the book??? That makes absolutely 0 sense. I can understand why choosing a different sized book would cause these issues, but choosing a full cover jacket over a half cover jacket on a square book should not mess up the layout on 100 pages you’ve just spent MONTHS designing. At the VERY least, AU should automatically create an untouched duplicate of the book so the user has the option of going back to their original design. In addition, it’s simply a tough experience having to choose page types and photos from different tabs. I think Artifact uprising needs to do some product inspiration hunting with tools like Figma. I have noticed that almost nothing has changed for the user in over 4 years, and believe time spent updating the UX would do wonders for the company. Just know: choose your jacket cover wisely at the BEGINNING of your project. And test out what the different jackets allow layout-wise through the entire book. Makes no sense.
Title:
Not Exactly Brilliant but Okay
Score:
3
Name:
Wayne S.
Reviewed On:
Color Series Photo Book
Content:
The software was not intuitive to me. I spent time learning how to create a book. I later wanted to port the book to another format (from hard cover book to paper back book). The software did not have this capacity. I also thought I changed the size of the book before I signed off on it. Anyway I went through every page (30 pages) and adjusted all the pictures to the larger size. The books that arrived were the smaller size. I did not like the Text controls. I will probably order from you again because now I know how your program works.
Title:
Brass and wood box
Score:
3
Name:
Shawn R.
Content:
I would be loving and enjoying this but the website can’t process my order for everyday print set and it’s been extremely frustrating.
Title:
Book’s cute, shipping was a nightmare
Score:
3
Name:
lacey.e.ellis g.
Reviewed On:
Baby Board Book
Content:
I ordered two books for different people for Christmas. It was the biggest run around with their customer service team to try get clarity on shipping estimates because there is a lot of fine print! They were really unclear and made promises they didn’t keep. I looked at all the charts to see delivery cutoffs, but apparently free standard shipping has different rules than standard shipping! One book ended up arriving on time after placing a whole new order with rush shipping. Still waiting on the next one to arrive. It gave a delivery estimate of 1/7, but it says it’s still in production and it’s 1/8. So much for Christmas presents. Won’t be using the company again. The book is just okay! I’ve been much more pleased with my books from Google Photos, especially with such high prices.
Title:
So pretty but the pages are coming apart
Score:
3
Name:
neleighweers02 g.
Reviewed On:
Wedding Guest Book
Content:
The pages are so beautiful and thick. My second time opening the book the pages were seperating from their thick backing. So sad considering how pricy this guest book was.
Title:
Cards were beautiful but delivered over 2 weeks late
Score:
3
Name:
Crystal M.
Reviewed On:
Minimal Greeting Holiday Card
Content:
The cards were great, unfortunately they were not delivered until 2 weeks after the advertised delivery date so we never got to send them out. Artifact Uprising did issue us a credit for future orders but beware of their shipping timelines — other orders we placed around the same time from other shops did arrive in time for the holidays.
Title:
Where’s my package?
Score:
1
Name:
Martha K.
Reviewed On:
Everyday Photo Prints
Content:
I still haven’t received my prints, yet, Fed Ex is holding them hostage. All joking aside, I haven’t received my parcel that was shipped May 4, I believe. Tracking it puts it in Saline, MI. Close but not yet in my hands.
Title:
Cropped title page
Score:
2
Name:
wumeifung g.
Reviewed On:
Softcover Photo Book
Content:
The title page was cut off.
Title:
love how this turned out
Score:
3
Name:
Williams F.
Reviewed On:
Baby Board Book
Content:
love how this turned out but the spine of the book is a bit flimsy
Title:
The book was amazing but incredibly late
Score:
3
Name:
Sabrina P.
Reviewed On:
Elopement Layflat Photo Album
Content:
The product itself was beautiful, I am very happy with the book. But I sent the book to print like 14 days before Christmas, as it said on the website that books ordered around those days would arrive before the 24th. Since my book had not even finished printing I had to switch the address to an international address on the 23rd of December since I was spending Christmas outside of the US. Long story short, it arrived after New Years. I was supposed to give this present to a family member and it was just too late.
Title:
Printed dark.
Score:
3
Name:
becky b.
Reviewed On:
Hardcover Photo Book
Content:
I did download a preview of the photos and they looked good. When the book came, however, many of them looked a little dark and too red. Disappointing.
Title:
Wedding gift
Score:
1
Name:
Rachel C.
Reviewed On:
Everyday Photo Book
Content:
I bought this book as a gift for my soon-to-be husband. The cover is beautiful but the photos themselves look faded and tinted blue. I would not recommend if you want high quality photos and want them to be vibrant.
Title:
Review of photo book purchase
Score:
3
Name:
Anna B.
Content:
Would you mind resending your previous email related to my order? You asked for a photo of the cover for my book because I shared that it was off center. The book is a nice keepsake, but there is nothing about it that makes it worth the $400 I paid for it. It was for a 25th anniversary.
Title:
Good design, delayed printing.
Score:
3
Name:
THE F.
Reviewed On:
Simplest Things Card
Content:
I really appreciate the design aesthetic of Artifact Uprising products, especially the holiday cards. I ordered cards this year on December 2. Unfortunately, the cards did not arrive until December 16 - resulting in many being delivered after the holidays. The delay was caused by AU missing the printing timeframe as posted on their website and included in the confirmation email (not due to shipping partners). After following up with AU during the delay, my order was upgraded to “the fastest shipping method.” Unfortunately, this was not true, as the package arrived via FedEx Home shipping service. The most frustrating issue was the lack of transparency and information about printing timelines. After I followed up with AU, they did send a mass email to customers referencing a supply chain delay. The card printing quality was satisfactory. The envelop address printing option is quite basic compared to competitors (no design element), but it gets the job done. I recommend using AU for non-time sensitive projects, as I still appreciate the design aesthetic the company offers.
Title:
Quality could have been better given the price.
Score:
2
Name:
Evelyn M.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I have spent over a year trying to perfect our wedding photo album. With the amount of pages I wanted for our album, this was the only book AU offered. I did like being able to customize the front. When receiving it in the mail, the binding was already bent and made the book already a little crooked. It has been a little embarrassing for my family members to point out how cheap the book looks based off of the binding when I have spent over a year trying to create this book. For something I was so excited to show my friends and family members has now been a sour experience.
Title:
Beautiful but not sturdy
Score:
2
Name:
photographybybrittnimarie g.
Reviewed On:
Baby Board Book
Content:
As much as I love the look of this book and the design is gorgeous as well, it’s not as sturdy as I hoped it would be. The pages are starting to separate from each other. It’s definitely not sturdy enough to hand to my 1 year old which is who I bought the book for.
Title:
A day to remember
Score:
5
Name:
Sel L.
Content:
I haven’t received it yet. Shipping stated 9-13 days and we’re nearing a month now. Projected delivery date is March 18th, order was put in February 9th
Title:
A day to remember
Score:
5
Name:
Sel L.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I haven’t received it yet. Shipping stated 9-13 days and we’re nearing a month now. Projected delivery date is March 18th, order was put in February 9th
Title:
first time ordering
Score:
3
Name:
jennykimrhee g.
Reviewed On:
Hand-Lettered Holiday Card
Content:
postcards turned out fine but it came with not enough envelopes
Title:
There’s a missing piece to
Score:
1
Name:
Crystal G.
Reviewed On:
Custom Photo Calendar
Content:
There’s a missing piece to the bottom of clipboard. Still waiting for a response to get the piece
Title:
Fast delivery and good price but watch out for pixelated wrap cover photo
Score:
4
Name:
Lauren P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The book turned out nice but watch out for the quality of the cover if you’d exude to go with a wrap photo - it turned out pixelated so looks low quality on shelf - this won’t work for a coffee table book but the inside looks great. Fast delivery and good price.
Title:
Great product, poor production experience
Score:
2
Name:
TW
Content:
I had really high hopes for a book I created for my sister's wedding, but it was a bit of a nightmare getting it to actually be produced and shipped as it was supposed to be in time for her bridal shower. It all started with me needing to add a page to my order– Artifact Uprising was very accommodating, and let me update my book with enough time to still pay for rush shipping and have it delivered in time for our event. Days went by, however, and I reached back out after seeing no progress on my order, only to be told that "there was a glitch in the system, and my order had been dropped." It took three days of back-and-forth emails with customer service recreating my order only to realize that no one could give me a clear answer as to whether it would get to me in time (even though I'd paid the $50 rush shipping fee). It was extremely disappointing when it arrived after the main event where the book was to be gifted– and none of the family or guests included in the book ever got to see it. Though Artifact finally gave me a refund (after three emails of me repeatedly asking someone to issue me one), I can't suggest depending on them for any time-sensitive orders. Their products are certainly beautiful, but it's frustrating when they don't show up, even when you pay the price and do all the contacting possible for them to do so.
Title:
Great product, poor production experience
Score:
2
Name:
Taylor W.
Reviewed On:
Hardcover Photo Book
Content:
I had really high hopes for a book I created for my sister's wedding, but it was a bit of a nightmare getting it to actually be produced and shipped as it was supposed to be in time for her bridal shower. It all started with me needing to add a page to my order– Artifact Uprising was very accommodating, and let me update my book with enough time to still pay for rush shipping and have it delivered in time for our event. Days went by, however, and I reached back out after seeing no progress on my order, only to be told that "there was a glitch in the system, and my order had been dropped." It took three days of back-and-forth emails with customer service recreating my order only to realize that no one could give me a clear answer as to whether it would get to me in time (even though I'd paid the $50 rush shipping fee). It was extremely disappointing when it arrived after the main event where the book was to be gifted– and none of the family or guests included in the book ever got to see it. Though Artifact finally gave me a refund (after three emails of me repeatedly asking someone to issue me one), I can't suggest depending on them for any time-sensitive orders. Their products are certainly beautiful, but it's frustrating when they don't show up, even when you pay the price and do all the contacting possible for them to do so.
Title:
Quality of the images could be improved
Score:
4
Name:
Elaine Y.
Content:
I ordered two Wedding Layflat Photo Albums recently and I used the high quality images that my photographer gave to me. I found that the images came out a bit grainy. I am not sure whether it could be because of the texture of the paper but I expected it to be better because of the price I am paying. I know that my images were not low-resolution as there was no warning from your website aside from one picture which actually turned out great and not grainy.
Title:
logo
Score:
1
Name:
Brenda P.
Content:
I didn't appreciate the logo being on the bottom of the box I paid for. I can't sell it to my couples.
Title:
logo
Score:
1
Name:
Brenda P.
Content:
I didn't appreciate the logo being on the bottom of the box I paid for. I can't sell it to my couples.
Title:
Great photo printing but sloppy
Score:
3
Name:
Sarah M.
Reviewed On:
Calendar Refill Pack
Content:
I have been getting these calendars for years and I love them, but this time the printing was a bit sloppy and the month names were chopped off at the bottom.
Title:
Too expensive for the level of quality.
Score:
3
Name:
Philippe P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
We ordered three of the hard-cover books. It has about 100 pages. It cost us about 800$ CAD. Nice book. Especially the cover. Seems durable enough. Very deep vibrant colours. However we did have some artifact issues with the printing process in a small section of the book. Customer service offered to reprint the books for free (which they did), but they failed to investigate and rectify the printing issue and now we have six slightly imperfect books. I got 2 for 1, but at that price you think they would have printed one or two pages to make sure the issue got fixed before completing a whole other print run.
Title:
Glitter Smudges
Score:
3
Name:
The G.
Reviewed On:
Ornamental Foil Holiday Card
Content:
There were about 9 cards out of 50 that had glitter smudges on them. I needed to send my cards out asap so I just mailed a few with smudges, but it was disappointing.
Title:
Misaligned foil edge
Score:
3
Name:
nyulong g.
Reviewed On:
Squiggle Portrait Holiday Card
Content:
While the design is nice, the foil edge was misaligned for a third of the cards. Also, a bit delayed from the original timeline.
Title:
Mixed feelings
Score:
3
Name:
Sarah
Reviewed On:
Wedding Guest Book
Content:
We ordered this book to document our engagement shoot and to serve as a guestbook for our wedding day. When the book arrived, it felt like great quality: Our photos were displayed accurately, the pages felt crisp and solid, and the linen was bound well. Where I found disappointment was in the visibility of the embossment: I could barely make out our names on the book! When I look at other reviews here for the same product, the font size of our embossed words is much too tiny in comparison—I’m not sure how it was even an option to place such small letters on such a large book. Pretty bummed there. A couple years later, I treasure this book for the photos and sweet notes contained within its pages. However, unfortunately the linen binding as well as the pages have sort of warped as time has passed. Additionally, the linen cover has developed several splotchy areas of discoloration. We have taken meticulous care of this book, never bending it or placing it in direct sunlight or under potential irritants. I also have attempted to clean the linen cover on several occasions, but there is no “care” guidance on AU’s website so I was sort of left to my own devices when it came to this. For the price (over $300), I had hoped that the book would stand the test of time (or at least a couple years after our wedding) and that details such as font size would not be overlooked during the design phase. Wishing I could do it again.
Title:
Products are great ... shipping is problematic.
Score:
3
Name:
melanie h.
Content:
I have not yet received my order, despite choosing an expedited (economy) shipping. This is the second time this has happened when ordering from AU. The first time the product got lost in transit with no communication other than the delivery was delayed with no known updated date of arrival. This current shipment was delivered during the day, but not left at my home. Instead I received a notice that I needed to be present to receive the package and it would be delivered again the next available business day which was noted at being in 3 days time, presumably due to the weekend and the holiday on Monday. I understand that these are issues with FedEx more than with AU, but as AU is only offering FedEx as the shipping options, it becomes a negative reflection on your company. There should be a better way to guarantee deliveries at a specific time, especially if a customer pays additional fees for expedited shipping. If that guarantee is not met, the additional shipping fees should be reimbursed. If a customer needs to be present at the time of delivery, they should be informed of that before delivery, and likewise should be informed of when delivery is expected in order to accommodate being present to receive the package. This is very frustrating, especially when the actual product is such a pleasure.
Title:
Been using artifact uprising for
Score:
3
Name:
The F.
Reviewed On:
Hardcover Photo Book
Content:
Been using artifact uprising for years. But this time looks like the quality went down significantly. The outer cover was not aligned or folded properly and the printed pictures on the inside were not as good quality as previous albums. Hoping this is a one off!
Title:
the picture looked blurred.
Score:
3
Name:
Judy M.
Content:
the picture looked blurred.
Title:
the picture looked blurred.
Score:
3
Name:
Judy D.
Reviewed On:
Ultra-Thick Signature Prints
Content:
the picture looked blurred.
Title:
Quality just wasn’t there
Score:
1
Name:
Amanda C.
Reviewed On:
Everyday Photo Prints
Content:
Honestly, I didn’t love how the prints or my album turned out. I can’t tell if it’s the paper it printed on or if it needed to be more glossy, but I’m glad we used this as a test run before getting a wedding album printed.
Title:
Ok for the price
Score:
3
Name:
Kaycee
Reviewed On:
Baby Board Book
Content:
For the price (nearly $70 after shipping?!) I really expected something outstanding. The binding on this book will disintegrate if a baby puts the book in her mouth or even in wet, sticky hands. Same goes for the edges of the pages, they are not coated in anything to make them the least bit moisture resistant. The pages themselves have a matte finish, which is pretty, but again I’ll be surprised if they don’t get marked up by baby hands. I will have to treat this more like a family heirloom than a book baby can enjoy at her leisure. I thought the price was egregious, but took a gamble and hoped for the best. I’ve purchased another item from AU and was equally underwhelmed. I appreciate the modern design esthetic, but not sure if I’ll come back again. We’ll see how long this book makes it.
Title:
This is crazy. I first
Score:
1
Name:
BARRY-NANCY S.
Reviewed On:
Inner Circle Holiday Card
Content:
This is crazy. I first ordered a NY card. Twice it arrived incorrect and had to recycle. Then I ordered 50 prints. I got just 1 and 49 blank sheets. I would like all my money refunded for orders that I can’t use. Please.
Title:
Binding is Paper Thin
Score:
1
Name:
jocilyn
Reviewed On:
Baby Board Book
Content:
This book fell apart immediately, with gentle use. We got a 20 page book, and the binding is card stock. How is paper as thin as an index card supposed to hold together 20 pages of board? Customer service is shipping us a new book, but unless they change the binding, it's going to fall apart just as fast. Absolutely wish I'd made my son's photo book elsewhere. Several friends had been considering this same book and decided against ordering after seeing ours.
Title:
Imagine quality was great and
Score:
3
Name:
bridgetbrown1994 g.
Reviewed On:
Baby Board Book
Content:
Imagine quality was great and it’s such a fun idea but mg daughter hasn’t even used it an it feels like the spin is breaking.
Title:
never got package
Score:
1
Name:
karlaholmesweis@gmail.com k.
Reviewed On:
Everyday Photo Prints
Content:
never got it
Title:
Order never was right
Score:
2
Name:
Ross F.
Reviewed On:
Handwritten Wishes Holiday Card
Content:
Loved the card but the order was never right after two attempts of trying to get the envelopes with the order
Title:
I used to pay way
Score:
2
Name:
Deneeb R.
Reviewed On:
Hardcover Photo Book
Content:
I used to pay way less with another brand but decided to try the “high end” Quality is by far less good. Going back to my previous brand
Title:
never arrived
Score:
1
Name:
amelia p.
Content:
ordered a gift for a family member two weeks before christmas and am still waiting for it to arrive on Jan. 7
Title:
Quality Control Issue
Score:
3
Name:
annekmjohnson g.
Reviewed On:
Baby Board Book
Content:
I bought this book for my daughter, to help her learn her family. It ended up at around 70 dollars when all was said and done. You can imagine how disappointed I was to find that the last pages of the book were misaligned. Thankfully, I was quickly sent a replacement copy… which had the same problem on a different page, but more noticeable. While I appreciate the partial refund that I was offered, AU clearly has some quality control issues to work out, at least in the board book department.
Title:
Great product poor shipping
Score:
3
Name:
Sean B.
Reviewed On:
Baby Board Book
Content:
Ordered a baby board book for my daughter for Christmas. Unfortunately, it arrived late. I was very disappointed.
Title:
I’ve had better.
Score:
3
Name:
Mandy A.
Reviewed On:
Lustre Photo Prints
Content:
Meh. I order from artifact uprising often and haven’t had issues before but this I received a photo in the wrong orientation as well as photos that just appeared very dull taking away from their wow factor. I ended up having to reorder them photos from Shutterfly.
Title:
Good
Score:
4
Name:
Mikaela H.
Content:
Pretty but not worth the money
Title:
Do not use Artifact Uprising
Score:
1
Name:
Connor Z.
Reviewed On:
Walnut Album Box
Content:
I ordered with rush shipping with a guaranteed date and it ended up taking several weeks after that guaranteed date to ship. And they shipped to the wrong address which means I never was able to actually receive the gift. I haven't used any of the competitors, but I hope they are more reliable!
Title:
Do not use Artifact Uprising
Score:
1
Name:
Connor Z.
Content:
I ordered with rush shipping with a guaranteed date and it ended up taking several weeks after that guaranteed date to ship. And they shipped to the wrong address which means I never was able to actually receive the gift. I haven't used any of the competitors, but I hope they are more reliable!
Title:
I have not received the
Score:
5
Name:
Roger E.
Reviewed On:
Design Your Own Folded Cards
Content:
I have not received the cards. Furthermore, I am unable to track the shipment to get clues on where they may have been lost.
Title:
Book for Mother’s Day
Score:
1
Name:
Christine A.
Reviewed On:
Color Series Photo Book
Content:
I ordered this book on April 11th, received an email that it was ready to ship, tapped on tracking, and it shows a label was prepared on the 14th. I have still yet to receive my book.
Title:
Photos came out dark
Score:
3
Name:
linda h.
Content:
Photos came out dark
Title:
Photos came out dark
Score:
3
Name:
Linda H.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Photos came out dark
Title:
Ok
Score:
3
Name:
lbrandon1090 g.
Reviewed On:
Hardcover Photo Book
Content:
The paper and image quality wasn't as high as I was expecting, but still looks nice
Title:
24x36 Came damaged, twice
Score:
1
Name:
Becky
Reviewed On:
Large Format Prints
Content:
The process is easy & fast, paper quality is nice, and the print looked crisp. However, my original order & their replacement order both came damaged due to the lack of shipping protection (no shipping tube). Both times the shipping box, and the protective brown paper wrap was bent in, causing permanent indents in the paper every 2 inches down the entire print.
Title:
Beautiful, but not what I imagined.
Score:
2
Name:
Roisin M.
Reviewed On:
Photo Scrapbook Album
Content:
The book itself is beautiful. I thought I would print the everyday prints from here and place that in the album to create a nice walk down memory lane. The only issue is, the photos are so thick that even just a few on multiple pages caused it to no longer close flat. I abandoned that idea and I’m not sure what I’m gonna do with the book now. I still want a walk through memory lane with books, and am now going to create books with prints on the actual pages instead.
Title:
The colors were very muted
Score:
2
Name:
Christina T.
Reviewed On:
With Love Grid Card
Content:
The colors were very muted
Title:
One of my photos in
Score:
2
Name:
Stephanie S.
Reviewed On:
Everyday Photo Book
Content:
One of my photos in my book came with a smudge / dot on it. Bummed because it was on one of my favorite pictures. Otherwise, the book is nice.
Title:
Very expensive
Score:
3
Name:
Marie-Hélène L.
Reviewed On:
Softcover Photo Book
Content:
I'm satisfied about the photos' quality. Nevertheless, I had to choose de cheepest book and paper because the total price was too much expensive (shipping in canada is almost de same price as the book itself).
Title:
Decent, but cover warps.
Score:
3
Name:
pclemens2020 g.
Reviewed On:
Everyday Photo Book
Content:
Book quality & photos turned out beautifully. The cover does warp overtime, which is disappointing because everything else is well done. If that doesn’t bother you, go for it!
Title:
Love my book…with a few exceptions
Score:
4
Name:
millercandice21 g.
Content:
The pages are lovely, with thick paper and great photo rendering. But the text I added was cut off, and the binding was unaligned, which just looks really bad. I think could improve their proofing process, as well as their quality control.
Title:
Nice product. Terrible service.
Score:
3
Name:
Joseph G.
Reviewed On:
Album Design Services
Content:
The product itself is gorgeous. I was promised repeatedly it would arrive before Christmas and it did not. And the drafts were filled with so many typos and errors I could not catch them all.
Title:
everyday photo book
Score:
3
Name:
adrienneslane g.
Reviewed On:
Everyday Photo Book
Content:
The photo quality was excellent but the fabric at the album corners was poorly done (either gapped or overlapping too much) and there were black smudges on each page. Fortunately I was able to remove these marks with an eraser.
Title:
Customer Experience and Service Needs Improvement
Score:
3
Name:
Amy E.
Reviewed On:
Wedding Layflat Photo Album
Content:
DO BETTER ON YOUR CUSTOMER SERVICE. This is my second order from the company and the book is beautiful in terms of quality, but my it came with misprints with wording on a few different pages that need to be corrected. I reached out to the help email regarding the issue - they initially sent me back a PDF they asked me to approve to reprint the book, but it unfortunately it still had issues. I reply to that email, noting to the person that reached out about the issues with the proof they sent, I then sent a second email after a couple of days went by with no reply, and then I get another email telling me they never heard back from me on the original thread and I need me to respond. This has been a very cumbersome process and you need to improve the customer experience. Get a phone number that we can engage with a real person on.
Title:
Production error- TWICE
Score:
1
Name:
Stephanie C.
Reviewed On:
Calendar Refill Pack
Content:
I’ve never had this in my experience with AU, but when placing an order for a calendar refill, not once but twice the order was printed and shipped with blank pages underneath the pictures of each page. Customer service has been good to deal with but this inconvenience, especially at Christmas time, has been a real pain!
Title:
printing issue
Score:
1
Name:
Michaela A.
Reviewed On:
Tone-On-Tone Holiday Card
Content:
I wanted to love these but there was a printing issue that made a weird line down the portion of the card.
Title:
holiday card
Score:
4
Name:
Jay E.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Quality was great but I was disappointed with the trim. It did not match the proof- and even elements that I did not place (Hello, 2021!) were off center.
Title:
Envelopes printed upside down, waiting on solution
Score:
2
Name:
emcwoodruff g.
Reviewed On:
Traditional Script Christmas Card
Content:
The actual cards are beautiful. I love ordering from here for the quality of the product, but a large percentage of the envelopes were printed upside down. It still hasn't been resolved. I was sent a $10 credit to order just the envelopes that had been misprinted. When I asked how to do that, I was told you can't order envelopes on their own. . . So I asked what I should do. They said to either send them the CSV file or order just the envelopes on their own. . . . . So I'm still waiting for this issue to be rectified. The customer service has been a joke.
Title:
Lovely printing but too small type
Score:
4
Name:
Iris S.
Reviewed On:
Trio Script Holiday Card
Content:
The quality of of the cards was great, but I was surprised and disappointed to see that the text on my holiday card was so tiny. I selected 16pt but the result was waaaay smaller than 16pt produced by any standard program (Word, Adobe). I should have gone with the default in the app, but 20+ sounded too big to me. If using a standard size unit, AU should make sure the result matches expectations. Otherwise, the card turned out great.
Title:
Bent in shipping
Score:
1
Name:
carmanmbrown g.
Reviewed On:
Softcover Photo Book
Content:
Shipped in a pouch that was stuffed into mailbox, bending book. I think they should ship photo books in boxes.
Title:
photo finish
Score:
4
Name:
Liz W.
Reviewed On:
Large Format Prints
Content:
when ordering online it is always so hard to decide the right finish for the photo. The photo received is fine, but I keep wondering if it would be more vibrant in the other finish. I find it hard to decide and going through email only for customer service is inefficient to get questions answered.
Title:
Beautiful Book, poor image quality
Score:
3
Name:
Louis L.
Reviewed On:
Everyday Photo Book
Content:
The book design, feel, and quality are top-notch. The paper has a great feel, but the pages are matte which does not always accept ink well, which results in images that are not as bright. I think if they change the paper used in these books the images would look both brighter and sharper. Would order again with glossy paper.
Title:
For Awareness on the 20x20
Score:
3
Name:
Beth
Reviewed On:
Gallery Frames
Content:
Watch out for the 20x20 frames. Due to the matting, photos will not be centered for the 7x7 or 12x8 sizes, and it’s not clear why the design is set up this way. If you size up to the 24x24, everything appears to be centered as expected. Beautiful frames otherwise.
Title:
White Borders Uneven
Score:
3
Name:
Lynette N.
Reviewed On:
Everyday Photo Prints
Content:
I love the paper quality. I was disappointed because I chose the white frame, and the photos were not cut evenly. It makes it hard to frame them.
Title:
Many of the pictures were
Score:
4
Name:
Sarah R.
Reviewed On:
Baby Board Book
Content:
Many of the pictures were printed darker than they looked on my computer screen. A few of the prints cut off parts that were not cut off in the screen version.
Title:
Easy to use, not the clearest quality
Score:
3
Name:
America M.
Reviewed On:
Softcover Mini Photo Book
Content:
Very easy to add photos and create the book. Not happy with how unclear the photos turned out.
Title:
Quality book, damaged by packaging
Score:
3
Name:
saravpitt g.
Reviewed On:
Baby Board Book
Content:
The book was easy to create, but UA put a sticker on the back before they shipped it that pulled off the ink in that spot which was frustrating.
Title:
Although the product was pretty
Score:
3
Name:
Nicole Y.
Content:
Although the product was pretty, I wish the colours were more vibrant (eg blacks more black) and the glue job of the book was cleaner (parts of the book were not evenly glued).
Title:
Although the product was pretty
Score:
3
Name:
Nicole Y.
Reviewed On:
Hardcover Photo Book
Content:
Although the product was pretty, I wish the colours were more vibrant (eg blacks more black) and the glue job of the book was cleaner (parts of the book were not evenly glued).
Title:
Cards and ENVELOPES 😟
Score:
3
Name:
Karen B.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
I love the cards. The envelopes were too small for the size of the cards. This is the second time the envelopes were not right. My first order of cards included envelopes that were way too large. Please try to fix this issue.
Title:
Book was great. Customer service
Score:
1
Name:
Carolina M.
Reviewed On:
Hardcover Photo Book
Content:
Book was great. Customer service was horrible.
Title:
Still haven’t gotten the package
Score:
1
Name:
Tana G.
Reviewed On:
Baby Board Book
Content:
Still haven’t gotten the package
Title:
Custom book
Score:
3
Name:
Brit H.
Reviewed On:
Baby Board Book
Content:
This was marketed towards kids, but the spine of the board book when opened is very thin, already half ripped when I took it out of the package. I fully expect it to be ruined quickly as it's going to be 'read' by my child. The photos printed beautifully and I like the first page setup.
Title:
Everyday Photo Book
Score:
3
Name:
Rebecca R.
Reviewed On:
Everyday Photo Book
Content:
I ordered three Everyday Photo Books. One had issues with the cover foil. Customer Service offered to replace the book, but I still had to cover the shipping. I was disappointed that the cost to replace a product with a print defect was not fully covered. Other than that issue, the books turned out beautifully.
Title:
I’ve ordered prints several times,
Score:
1
Name:
Stephanie B.
Reviewed On:
Large Format Prints
Content:
I’ve ordered prints several times, and they arrived on beautiful heavy paper with a nice texture. This item arrived on thin paper, and the print quality/ color was not what I’ve come to expect from AI.
Title:
Walgreens does better! This company/website
Score:
1
Name:
jennprigge g.
Reviewed On:
Everyday Photo Prints
Content:
Walgreens does better! This company/website came recommended by a friend. She was equally disappointed when she saw the prints. Cheap paper and blurry prints. Unbelievable.
Title:
It was way too pricy
Score:
1
Name:
Janet K.
Reviewed On:
Large Format Prints
Content:
It was way too pricy for paper prints. Also, I didn’t get 1 of the prints I ordered and it’s hard to tell which because the order form doesn’t show the picture you selected. I will never order from you again.
Title:
Quality
Score:
3
Name:
Julia R.
Content:
I felt like the quality of the photos I purchased was not necessarily what I was hoping for. I would have liked to order the everyday prints with a glossy finish, but it was not an option. In the end they looked similar to ones I jave printed at home on my computer. Maybe other products on the site are better or more worth the $$$
Title:
Quality
Score:
3
Name:
Julia R.
Reviewed On:
Everyday Photo Prints
Content:
I felt like the quality of the photos I purchased was not necessarily what I was hoping for. I would have liked to order the everyday prints with a glossy finish, but it was not an option. In the end they looked similar to ones I jave printed at home on my computer. Maybe other products on the site are better or more worth the $$$
Title:
Daughters wedding album
Score:
3
Name:
Paula G.
Reviewed On:
Hardcover Wedding Photo Book
Content:
We were disappointed in the quality of the book over the books we’ve made through apple or Shutterfly.
Title:
So cute, but smaller than I anticipated
Score:
4
Name:
tyrabrunt1 g.
Reviewed On:
Everyday Photo Book
Content:
Love how the book turned out! The quality of the outside hard cover fabric and the customized words on the front look good. The picture quality was also very good. I was a little disappointed with the actual dimensions of the book (I guess I didn’t check the size when I ordered it) it came in and was roughly 8inx8in which i joked was like a kids book. But luckily i bought on Black Friday so it was on sale but if i would have bought it at full price I would have expected it to be bigger
Title:
Less envelopes than cards
Score:
1
Name:
meghanod30 g.
Reviewed On:
Modern Magazine Holiday Card
Content:
My order was short 3 envelopes. ✉️
Title:
Amazing concept but doesn’t hold up
Score:
2
Name:
Ashley S.
Reviewed On:
Baby Board Book
Content:
Such beautiful and simple designs but after minimal use the front cover was destroyed and pages curling up.
Title:
Photos
Score:
4
Name:
First N.
Reviewed On:
Lustre Photo Prints
Content:
Bent corner
Title:
I love love love your products
Score:
4
Name:
Elsa J.
Content:
I love love love your products, but two things are frustrating in use.ONE - my account seems to always have a problem somehow with login.I write down my password and login, but somehow every time its time to login, I have to reset my password and thats very frustrating. It might just be my account, but its a pain.Second, things are just super overpriced.I understand quality and appreciate it.I would buy more often and recommend more often if things were even just a tiny bit cheaper.
Title:
I love love love your products
Score:
4
Name:
Elsa J.
Reviewed On:
Square Photo Prints
Content:
I love love love your products, but two things are frustrating in use.ONE - my account seems to always have a problem somehow with login.I write down my password and login, but somehow every time its time to login, I have to reset my password and thats very frustrating. It might just be my account, but its a pain.Second, things are just super overpriced.I understand quality and appreciate it.I would buy more often and recommend more often if things were even just a tiny bit cheaper.
Title:
Cardstock (or should I say
Score:
1
Name:
Rudy D.
Reviewed On:
Everyday Photo Prints
Content:
Cardstock (or should I say "paper") is so thin for the price.
Title:
I loved the product however
Score:
4
Name:
Kristen S.
Reviewed On:
Floating Frames
Content:
I loved the product however I was very disappointed on the quality of the acrylic. It is a lot more flimsy then I had expected given how expensive the frame was. We were also given a bad anchor which made hanging a bigger project then expected.
Title:
Missing order
Score:
1
Name:
Evangeline H.
Reviewed On:
Modern Wall Tile Refill
Content:
I cannot leave a review since I’ve never received my order!
Title:
$$$
Score:
4
Name:
Jennifer S.
Reviewed On:
Color Series Photo Book
Content:
I must've been in a hurry and failed to read the item's description. My own fault. Although for the price, I was expecting a hard cover and/or something larger. Seems good quality for what it is but seems slightly over priced. I am willing to attribute overpriced items to inflation these days also. Next time I'll read the description in detail instead of making assumptions.
Title:
Images all printed too dark
Score:
2
Name:
Matthew R.
Reviewed On:
Hardcover Photo Book
Content:
Images all printed too dark
Title:
The cover was good but
Score:
3
Name:
Linda S.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The cover was good but I didn't care for the paper as it seemed to make the photos appear soft focus when they were in full focus.
Title:
Like the look but
Score:
5
Name:
Mary C.
Content:
Not sure how we’re supposed to hang it...the anchors and screws don’t fit into the little holes that are part of the floating frames.
Title:
Like the look but
Score:
5
Name:
Mary C.
Reviewed On:
Floating Frames
Content:
Not sure how we’re supposed to hang it...the anchors and screws don’t fit into the little holes that are part of the floating frames.
Title:
Delayed delivery
Score:
2
Name:
presslyann g.
Reviewed On:
E-Gift Card
Content:
I should not have had to repeatedly email the bride to make sure she had received our gift. After several weeks, I finally reached out to AU to ask them to determine the problem. At that time, the gift card was finally emailed to the recipient.
Title:
Great product but poor shipping options
Score:
3
Name:
Jocelyn P.
Reviewed On:
Hand-Lettered Holiday Card
Content:
The photo cards are beautiful and good customer service. But very expensive shipping to Canada and then got hit with an extra $20 duty tax so that I could pick them up. You need more international shipping options as I didn’t need to receive my product within 7 days, would have been happy to wait longer and pay less. I don’t think I’d order again for this reason.
Title:
Production Error
Score:
1
Name:
Brandon B.
Content:
Received with error on cover
Title:
Not what I expected
Score:
3
Name:
Mo Y.
Reviewed On:
Softcover Photo Book
Content:
The website was clunky. I usually use Snapfish for photo books and their website is much better. Layout templates can be modified easily and their editing and review buttons are easy to navigate. I was surprised at the difference in texture of the cover vs the book pages. The photo quality on the printed page was great.
Title:
Album was average
Score:
3
Name:
Hannah K.
Content:
Our wedding album came out fine, but I definitely thing Artifact Uprising is over priced for the quality I got. I used our professional wedding photos but the quality came out very saturated. The pages were also thinner than expected. And there were not a lot of layout formats to choose from. I made an album for my mother and mother in law at Shutterfly for a quarter of the cost and the quality was much better. I would not recommend this for a wedding album.
Title:
Album was average
Score:
3
Name:
Hannah K.
Reviewed On:
Hardcover Photo Book
Content:
Our wedding album came out fine, but I definitely thing Artifact Uprising is over priced for the quality I got. I used our professional wedding photos but the quality came out very saturated. The pages were also thinner than expected. And there were not a lot of layout formats to choose from. I made an album for my mother and mother in law at Shutterfly for a quarter of the cost and the quality was much better. I would not recommend this for a wedding album.
Title:
Didn’t receive prints
Score:
5
Name:
Gary R.
Reviewed On:
Large Format Prints
Content:
Hi, I never received my last order. It was a set of smaller prints
Title:
Book
Score:
3
Name:
Kateryna K.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality was ok but I was expecting a nicer book for the money.
Title:
Cover/physical book are good quality but image quality is lacking
Score:
3
Name:
anna.r.pond g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I got a photo book for my dad as a gift since we went on a trip to Italy together. I spent a lot of time arranging the photos and using the editing tools to make them look bright and beautiful. When the book arrived I found that the pictures printed way darker than they had looked online/in the preview/on my phone as the originals. Also in some pictures you could even see the lines where the printer had printed the photo. The book itself and the paper and the cover were high quality, but the print quality was definitely lacking. I messaged with support and they sent me another copy of the book for free, which was a little better but not the quality that I’d expect from a company that specializes in prints. Also, I found the editing software very cumbersome and clunky. I’ve used Shutterfly for many other photo books, and while AU books look a bit classier, the Shutterfly UI is way more dialed in and adaptive and easy to use. I honestly switched to start making a Shutterfly book halfway through this project, since I was so frustrated with the UI, but ultimately stuck with AU because the product looked classier. If I were to get another photo book I probably would go with a different company.
Title:
Pages kinda warped
Score:
3
Name:
lauracbarrero g.
Reviewed On:
Everyday Photo Book
Content:
Overall quality is great but the pages came kinda warped and don’t sit flat on the coffee table or shelf, you can see a bit of a gap….just expected more for the price
Title:
Smaller than expected for the
Score:
4
Name:
Layla F.
Reviewed On:
Gallery Frames
Content:
Smaller than expected for the price.
Title:
Not received
Score:
2
Name:
Freddie N.
Content:
I don’t see any shipping updates since 2/22/22.
Title:
Wedding Picture album
Score:
3
Name:
Olivia F.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Overall, the album was okay. Some of the pictures came out pretty fuzzy but others didn’t.
Title:
Nice for the price
Score:
3
Name:
Aubrey L.
Content:
I like the book a lot! I have it 3 stars because some of the pictures look like I printed them on my printer at home and some of them have random little black dots. For instance, there’s a photo of me and my bridesmaids and I have a huge black dot on my nose that just takes away from the photo unfortunately. Other than that, the process was fun and the book is very pretty!
Title:
Nice for the price
Score:
3
Name:
Aubrey L.
Reviewed On:
Hardcover Photo Book
Content:
I like the book a lot! I have it 3 stars because some of the pictures look like I printed them on my printer at home and some of them have random little black dots. For instance, there’s a photo of me and my bridesmaids and I have a huge black dot on my nose that just takes away from the photo unfortunately. Other than that, the process was fun and the book is very pretty!
Title:
I thought it would be better quality
Score:
3
Name:
rsalgado88@gmail.com r.
Reviewed On:
Gallery Frames
Content:
I thought it would be better quality for what I paid.
Title:
Underwelming qualify
Score:
2
Name:
Becky
Reviewed On:
Giclée Art Prints
Content:
For the price and description I expected this paper to be higher quality. My parents’ original wedding photo had been printed by a poor quality printer and framed. It had horrible discolorations these 40 years later. So I restored the photo digitally and was so excited to print it with Artifact uprising as an anniversary gift. The texture and finish of the paper looks like I printed it at a craft store instead of the $36 print I’d purchased here. I’m concerned that despite my best efforts this wedding photo restoration will have the same fate as the original one.
Title:
Made a mistake
Score:
1
Name:
Stacie F.
Content:
The text I put in got cutoff :(
Title:
beautiful book, poor software
Score:
3
Name:
cblacknyc@mac.com c.
Reviewed On:
Softcover Photo Book
Content:
I’m quite happy with the book, but making it was very frustrating. The software needs updating, particularly how photos are uploaded; and APP needs to be compatible with website!
Title:
very nice albums - but the branding :-(
Score:
4
Name:
Christina S.
Reviewed On:
Layflat Photo Album
Content:
The albums were nicely printed and the linen covers. I would have liked to include the packaging but for the branding. Bummer to have to throw it out and repackage.
Title:
Danny and Chelsey
Score:
3
Name:
Laura F.
Content:
Disappointed, I had proofs and approved them and the the front cover of the book is missing a picture.
Title:
It was good. But I
Score:
4
Name:
anna r.
Reviewed On:
Everyday Photo Book
Content:
It was good. But I didn't see where to add the writing on the front and side of the book, so it looked a bit lack-luster arriving blank.
Title:
Good quality, but different than what I expected
Score:
3
Name:
Heather F.
Reviewed On:
Metal Tabletop Frames
Content:
They were nice when received, but they were a different sizing than I expected. I thought I was ordering a 5X7 picture, but what I received was a 5X7 frame with a very small picture in it. So I like it, good quality, but not what expected.
Title:
Text was missing
Score:
2
Name:
Becki R.
Reviewed On:
Color Series Photo Book
Content:
The Happy First Father’s Day text on the front printed as Happy Fa. And 20 for the bottom text. I was so disappointed. This should be screened in some way, this obvious didn’t make sense. Apparently the font choice was to large? Anyway, this shouldn’t be an option then. I got it the day before Father’s Day and that was that.
Title:
Arrived Rolled Up
Score:
2
Name:
rachel
Reviewed On:
Large Format Prints
Content:
The print and paper quality were excellent. However, I was shocked to see it was rolled when it arrived, and did not uncurl hardly at all without force. I have ordered this size print from AU before and it was always delivered flat with protection around it. For the picture frame I wanted, it turned out okay, but I had to tape the edges down, otherwise you could still see the curling even in the frame. I was honestly a little appalled that I paid so much for a print to be delivered like that..
Title:
The faces in the photo
Score:
1
Name:
emily.c.mooney18 g.
Content:
The faces in the photo were not visible in the ornament I ordered due to the frame and I had to order another ornament with additional photos with the border.
Title:
Beautiful...but...
Score:
2
Name:
Abby S.
Reviewed On:
Everyday Photo Book
Content:
The photos on the inside were awesome. However, the writing on the outside came out "blurry". It just wasn't as clean as I would have liked. Pretty spendy for imperfections to be present.
Title:
Christmas Card
Score:
1
Name:
natalie.lackmann.usa g.
Reviewed On:
Tied With a Bow Holiday Card
Content:
Photo low resolution, envelope glue not fully attached, fast delivery, wish I had digital copy of card, no preview of card at checkout,
Title:
Printed darker than expected.
Score:
3
Name:
Alexis C.
Reviewed On:
Gallery Frames
Content:
The frame is nice, but the print is too dark.
Title:
Cute book but....
Score:
3
Name:
Kate L.
Reviewed On:
Baby Board Book
Content:
The book itself was lovely as a final product but it wasny nearly as customisable as i would have liked. I did not like that you had to include a "this book belongs to......" and title page. In a babys book it is just not necessary, especially when you pay more money for more pages and then you dont actually get 2 of them. The spine seems a little flimsy too and im a little worried to give it to my baby incase he tears it. But in saying all of that, i really love the book i recieved. High quality printing and will be used again and again by my little one!
Title:
The book was good quality,
Score:
2
Name:
Sean C.
Reviewed On:
Baby Board Book
Content:
The book was good quality, but I paid a lot extra for expedited shipping and the item came late.
Title:
Cute gift
Score:
3
Name:
Stephanie S.
Content:
I love the design of this calendar and the photos look great. The easel wasn't as sturdy or elegant as I'd hoped, especially for the price. The thickness of the wood was much thinner than I was expecting and the finish of the wood was lighter than expected.
Title:
Couch
Score:
3
Name:
kate j.
Reviewed On:
Hardcover Photo Book
Content:
package nice but photos printed dark and blurry — I chose lustre paper hoping for better images
Title:
?
Score:
5
Name:
Kimberley B.
Reviewed On:
Lustre Photo Prints
Content:
I just received three blank pieces of paper . . is that what I was supposed to get?
Title:
Beautiful and easy to design, but less durable than expected.
Score:
4
Name:
Alysha D.
Reviewed On:
Baby Board Book
Content:
This is my first purchase from Artifact Uprising after years of admiration. I chose to make my board book through this company because of how easy the design process is. I loved that their template is free of clutter and that I was able to use exact HEX codes for my colors. That said, in terms of the product design my expectations weren’t met. I expected the board book pages to be thicker and more durable. My goal was to be able to leave it for baby to enjoy, but instead it needs to live on a higher shelf and only be brought out when I can prevent it from getting destroyed. It’s thinner than most traditional board books and the way the binding is done leaves it vulnerable to dismemberment. I’d probably still order the product again because it makes a great gift, but I do wish it were more durable.
Title:
Cover Title Off-Center
Score:
2
Name:
aahuryn25 g.
Reviewed On:
Layflat Photo Album
Content:
While the photos came out beautifully and the page quality was amazing, I have now ordered two photo books and their titles were SEVERLY off-center both times, which is so frustrating for such an expensive product.
Title:
Still haven't received it.
Score:
5
Name:
audychang g.
Reviewed On:
Baby Board Book
Content:
Hi, I am still waiting for it to be delivered. I ordered two other sets a couple of days later, and they have arrived (damaged) and your company was kind enough to sent new sets! Even the new sets have been received, but this photo book hasn't been delivered.
Title:
Christmas csrd
Score:
3
Name:
Sheridan J.
Content:
Photo was great but wording was too small at the maximum size and the ink wasn’t dark enough in black color
Title:
Christmas csrd
Score:
3
Name:
Sheridan J.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Photo was great but wording was too small at the maximum size and the ink wasn’t dark enough in black color
Title:
I am not sure if
Score:
3
Name:
Michelle N.
Reviewed On:
Wedding Guest Book
Content:
I am not sure if the blank pages should be glued together or not. they are stuck together with one glue dot. Do I pull them apart and rip the paper or do I purchase some more glue dots and glue them together myself?
Title:
The book was warped
Score:
2
Name:
jacob.p.portes g.
Reviewed On:
Everyday Photo Book
Content:
The book was warped
Title:
It’s OK…
Score:
3
Name:
The B.
Content:
I’ve been ordering card prints for five years for the holiday greetings. I love the Artifact because it’s simply stylish, many options to choose, print quality was high yet inexpensive overall. But I was a bit shocked by the recent order. The print quality was lower than before, color envelopes are no longer free. AND you used to have an early bird holidays 20% off deal in November. But I guess it was moved to December which does not work for people who need to mail to international like my self. To the card out by the middle of Dec is a MUST I do not understand why they did not consider from the different aspect. I still like it but not sure if I want to use for the next year without discounts. I feel it’s not worth it.
Title:
Nice quality of paper but my photos were very dark
Score:
3
Name:
Seth B.
Reviewed On:
Everyday Photo Prints
Content:
Nice paper quality but my photos were printed much darker than the originals. Hard to even make out the photo in some.
Title:
Beautiful but select photos carefully
Score:
4
Name:
emilytreadwell1 g.
Reviewed On:
Everyday Photo Book
Content:
The book and construction was very well made, however, the pixilation and photo printing quality is disappointing on about half of the photos in the book. If I knew that there was going to be an issue was the quality of the photo, I would have edited or selected a different picture to be printed. The book itself is lovely and will be a timeless keepsake for the recipient, but I do want to heed warning to those creating a photo book. PS - shipping and handling was great as well! Very timely.
Title:
Nice quality book, photo printing quality just okay
Score:
3
Name:
emilie.fosnocht g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Layflat pages are thick and nice quality, the cover is also beautiful. I found the printing quality not up to the quality expected. For instance many photos seemed to print significantly darker than they appear on screen and also just not a crisp as I would have liked.
Title:
It was great but lacked enough envelopes
Score:
5
Name:
Sacha A.
Reviewed On:
In All Things Joy Card
Content:
Holiday card came out beautifully but were shorted 5 envelopes to be able to mail all the cards out in.
Title:
I ordered three gift cards
Score:
1
Name:
donnamiddleton c.
Reviewed On:
E-Gift Card
Content:
I ordered three gift cards separately, but only one was sent. Getting this corrected was difficult. Finally I was just sent a gift code and had to send it myself along with a link to the website. Doing so did not provide the special experience or quality I had hoped to give in a gift.
Title:
Quality has gone down, pictures not centered
Score:
1
Name:
Ranjana A.
Reviewed On:
Square Photo Prints
Content:
This used to be my favorite AU product. I have now had the same project printed three times because each time the picture is not centered on the paper. I just received the new prints and they are miss aligned again! AU used to have amazing quality but no longer. I appreciate that they have been trying to fix this and cover the cost of the reprints but it's been now two months 300 prints wasted and I still have nothing I can hang. Please fix your pritner and quality control!
Title:
Never Quite Right
Score:
3
Name:
E K.
Reviewed On:
Hardcover Photo Book
Content:
I’ve ordered two photo albums from Artifact Uprising. The first was my wedding album prior to Christmas last year. I paid for rush shipping with a guarantee that it would arrive before Christmas. It was in production until after Christmas and arrived weeks later. To its credit, AU refunded the shipping charge, but I intended to give it as a gift to my husband and that wasn’t possible. I was looking forward going through the album together on Christmas morning. I recently ordered a hardcover photo album. I got a shipping notification that it had shipped, but after several days the tracking information still said the carrier was waiting for the package to be provided by AU to it. I reached out to customer service and was told it was lost on their dock and couldn’t be sent out. They offered to reprint the album and send it to me. It now has to go back to production, be reprinted, and then shipped out to me. Maybe I just have bad luck, but I am 0-2 in AU fulfilling an order without some error. Nice product, but the buying experience is frustrating.
Title:
Dark quality
Score:
4
Name:
Lyndi G.
Reviewed On:
Overlay Holiday Card
Content:
Materials are nice quality, shipping was fairly quick. Unfortunately, our photos printed very dark and I wish someone would have reached out to notify us and offer some sort of solution or ask if we wanted to use different photos. They just weren’t what I was hoping for.
Title:
Dark photos and printing error white lines
Score:
3
Name:
Jackie
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I was really looking forward to this book, and ultimately for what I paid ($150 total due to additional pages), I was disappointed. Most pages on the left side ended up with a thin white line through a photo, and the photos all turned out appearing much darker than how they looked when I built the book, it looks like a dark filter placed over all the photos to mute everything, especially since my book was meant to be a memorial for a beloved cat and her colours were so vibrant. Ultimately, I’m disappointed, especially for how expensive this was. Would recommend brightening up photos more in the editor, even if you think you don’t need it, just to make details appear.
Title:
Heads cut off
Score:
1
Name:
Lynne R.
Content:
Couldn't use the final product
Title:
Felt like a children's book
Score:
2
Name:
coachpjvb g.
Reviewed On:
Wedding Layflat Photo Album
Content:
AU could not facilitate my request unfortunately to get the project done in time for my anniversary. When we got it, we were surprised how much the layflat album felt like a cardboard children's book. We were hoping for something classier.
Title:
Father day album
Score:
2
Name:
Sydney G.
Reviewed On:
Hardcover Photo Book
Content:
I expected more for the money it was a cheaper print product that was grainy.
Title:
I liked the ordering process
Score:
3
Name:
Shanna J.
Reviewed On:
'Tis the Season 4-Image Card
Content:
I liked the ordering process but my prints came with flaws on the photos/paper.
Title:
This frame does not have
Score:
1
Name:
Simone P.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
This frame does not have any glass so the photograph is not protected.
Title:
Slanted Text
Score:
3
Name:
LR
Reviewed On:
Color Series Photo Book
Content:
Love the idea and design but the book came later than promised with rush shipping (this was in the spring). Also, the text on the cover is slightly askew. Expected better from a high-end company.
Title:
Pictures were cut off
Score:
3
Name:
rubin.sarah.e@gmail.com r.
Reviewed On:
Softcover Photo Book
Content:
Pictures were cut off
Title:
Quality has gotten worse
Score:
2
Name:
Dan
Reviewed On:
Hardcover Photo Book
Content:
I have been a pretty consistent customer of these photo books for the past 6 or 7 years. I hadn’t had issues with any of them and loved them but my last order this month was pretty bad. The binding was so weak that it cracked when opened, so the pages were kinda ripping off the binding if you know what I mean. I checked my previous books which had much thicker glue in the binding to prevent this. Customer service was great about getting me a replacement which I appreciated. But the replacement had the same problem and so did the second replacement after that. The first replacement also had someone else’s jacket on it which made me worry, what if my jacket was sent somewhere else, giving me privacy concerns. Honestly, I will probably give them another chance for my next photo book project but if that one is also the same poor quality, I will be looking for another company unfortunately.
Title:
Did a Home Printer Print These?
Score:
1
Name:
Erica M.
Reviewed On:
Square Photo Prints
Content:
What happened to your print work Artifact Uprising? Have you run out of ink, have you changed to a home printer? The quality is so poor, I actually think a home printer might do a better job.
Title:
Printed wrong
Score:
1
Name:
Kendra N.
Reviewed On:
Layflat Photo Album
Content:
Design services helped me create a beautiful wedding album. Unfortunately when I received the album just in time for Christmas the cover said “COMMUNITY COOKBOOK”.
Title:
Wedding album
Score:
4
Name:
e.mandzen c.
Reviewed On:
Wedding Layflat Photo Album
Content:
Some pictures were blurry which was a bummer for how expensive it was.
Title:
I love the idea of this box
Score:
3
Name:
Juliet L.
Content:
I was so excited to get this product into my studio. It looks good, but the open end leaves the photos sort of exposed to dust and gives it an unfinished feel. I might give the ones I have purchased to friends and family, but I don't think it's up to standards to sell to a client.
Title:
Brothers birthday gift
Score:
1
Name:
jeremiah d.
Reviewed On:
Large Format Prints
Content:
I have yet to receive the print that was ordered on April 12th. The mail cannot find it and the tracking number has been stalled since April 19th.
Title:
Beautiful but little attention to detail
Score:
2
Name:
Lyla I.
Reviewed On:
Baby Board Book
Content:
The quality was beautiful but the photos were placed very badly - heads cut off etc And spelling mistakes not changed Very expensive to not have a perfect result
Title:
Did you switch printing technology?
Score:
3
Name:
John M.
Reviewed On:
Everyday Photo Prints
Content:
Not as good as before. Quality used to be very good.
Title:
Beautiful but didn't hold what I thought!
Score:
3
Name:
Rachel
Reviewed On:
Pressed Glass Frame
Content:
These are gorgeous frames, and I'm so excited to give them as family gifts to celebrate our wedding. However, I feel a bit misled by this product - the description mentions each frame holding 2 photos, but since you order prints starting at 10, I figured that meant that each LEAF of the print held 2 photos so you would be utilizing all 10 prints you buy. I read the reviews after this arrived (feeling quite perplexed, after opening it, on how all 10 of my prints were going to go inside) to see how others built theirs, and someone else had mentioned not realizing the entire thing literally did just hold 2 prints. An employee replied with "Hi Kathy - if you use photos of the same size, you should be able to put the backs together and have the fronts facing out for all 4 sides." - but I don't understand how this would actually be possible due to the way the glue dots adhere the photos to the glass. There is no achievable way to do this without a glue dot SHOWING in the middle of the face side of a print, so I think this reply is inaccurate. Regardless, it's still a beautiful piece, and I know my family will love it - but I didn't choose prints based on only displaying 2 at a time, and in the end, felt a little sad as I assembled this when I realized I had to pivot a bit. For this price, I really thought it would be a bit more of a display.
Title:
Wrong Colors/No words on dust cover
Score:
5
Name:
arielpim24 g.
Reviewed On:
Hardcover Photo Book
Content:
We ordered 2 books which we were excited to give to our families for the holidays. After being lost in USPS, they finally arrived but the colors of the books were incorrect and the words on the front of the dust cover and spine were incorrect.
Title:
Some Photos Turned out great and some not so much
Score:
2
Name:
Shelby W.
Content:
Let me preface by saying all the photos for our wedding guest book were taken by a professional photographer but they look super grainy in the book. I purchased larger prints from another print retailer and the quality is not grainy like the pictures in the artificact uprising book, so I’m not sure why they came out like that in the book
Title:
Beautiful card, too dark
Score:
3
Name:
Holly B.
Reviewed On:
Simple Photo Holiday Card
Content:
Have loved all the photos I’ve had printed from Artifact Uprising, and the process for my first holiday card from them this year was easy. And they shipped so fast! My main disappointment was how very dark the photos printed — I had made sure my proof showed bright, light photos but the cards themselves were so dark. It was too late in the season to try again — ah well!
Title:
Great Product, Poor Execution
Score:
3
Name:
Gold R.
Reviewed On:
Duo-Image Love Card
Content:
Loved the cards once the right ones were sent. The cards we originally received had the wrong color foil and the envelopes had horrible formatting. Once corrected, right before the holidays, the cards were beautiful.
Title:
Product Received Missing Pages
Score:
1
Name:
liusally93 g.
Reviewed On:
Baby Board Book
Content:
Great quality board book, but product arrived with missing pages
Title:
Cover not as sturdy/thick as
Score:
3
Name:
gretchen b.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Cover not as sturdy/thick as I was expecting. More expensive than other brands for less pages
Title:
Not well-designed
Score:
2
Name:
Georgia
Reviewed On:
Modern Wall Calendar
Content:
Thought this would be a great gift for family members - turns out they really just loved the pictures and that they get a nice quality print with every new month. Biggest qualm is that the tear-away print is super odd dimensions. It would have been great if the calendar was designed to utilize a standard 5x7 or 8x10 tear-away print, that could then be easily slipped into a standard frame or photobook. Instead we are left with a bunch of stand alone prints that require custom frames or some other custom solution to display/keep. Super annoying that this very design-heavy company didn't execute this product in a way that gives this product true longevity.
Title:
Baby Board Book
Score:
2
Name:
Emily Z.
Reviewed On:
Baby Board Book
Content:
The book was beautiful but unfortunately one of the images has already started peaking off.
Title:
Honestly a bit underwhelmed
Score:
2
Name:
Shannon3
Reviewed On:
Everyday Photo Prints
Content:
I was hoping for this price I might get a higher quality product. The clarity and resolution of the prints was no better than my home printer (a run of the mill epson). The paper was like a nice cardstock. I would have taken better images over better paper though.
Title:
Late arrival
Score:
4
Name:
Ashley W.
Reviewed On:
Baby Board Book
Content:
I order a board photo book for Father’s Day every year. Quality is good. This year was frustrating when the book showed up a week late. I ordered by the cutoff to receive by Father’s Day but didn’t get it in time. That said, customer service was responsive and refunded shipping costs.
Title:
Beautiful Front - Unhappy with Back
Score:
3
Name:
Jessica I.
Reviewed On:
Symmetry Multi-Image Card
Content:
Our names were cut off on the back of our holiday/thank you card due to the Artifact Uprising logo placement. :( Otherwise, it was a good product.
Title:
Typical Photo Prints.
Score:
3
Name:
Brooke P.
Reviewed On:
Lustre Photo Prints
Content:
I thought the product would be slightly thicker than a normal print. It was not. The color was also average, maybe leaned more towards the darker side vs light and vibrant.
Title:
As expected
Score:
4
Name:
Robin P.
Content:
The process was easy and the photo was great. The only thing is that the envelopes do not seal well so I had to tape them down. This is the reason for the 1 star reduction.
Title:
As expected
Score:
4
Name:
Robin P.
Reviewed On:
Thank You Card
Content:
The process was easy and the photo was great. The only thing is that the envelopes do not seal well so I had to tape them down. This is the reason for the 1 star reduction.
Title:
Beautiful book but chipped
Score:
2
Name:
Michelle H.
Reviewed On:
Baby Board Book
Content:
The colors were beautiful, however, one of the pages were chipped in the middle.
Title:
Review of recent purchase which
Score:
1
Name:
The F.
Content:
Review of recent purchase which was delayed, received by a stranger, and arrived in an open package
Title:
guest book Layflat
Score:
3
Name:
Kealey
Content:
The book was nice, the outside was pretty and well made. However it was not truly Layflat, and the pages smudged with ever pen we tried. So now my guest book from my wedding has tons of smudge and it is still smudging in some areas, a week later. I ordered the matte paper so this wouldn’t happen. It’s pretty from the outside tho.
Title:
Thought it would be better
Score:
3
Name:
caeschick g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Thought it would be better quality
Title:
It’s a nice photo book.
Score:
4
Name:
BJ A.
Reviewed On:
Hardcover Photo Book
Content:
It’s a nice photo book. Yes it’s better than Shutterfly, but it’s not OMG amazing. Some photos were still fuzzy and crisp despite their software giving no errors as to the file size. If the price is right get it, but don’t expect professional photographer quality.
Title:
I chose the matte photo
Score:
3
Name:
Makaylee G.
Reviewed On:
Signature Layflat Photo Album
Content:
I chose the matte photo page option. For how expensive the book was to order and the time it took to design it, I was expecting the photos to be more clear and not blurry. I used high resolution photos and they don’t look like it at all. Kinda disappointing. The overall process of designing was easy and fun and the cover was beautifully done. I wish I would have known about the poor quality of the pages when choosing the matte option or I wouldn’t have chosen that.
Title:
Mediocre paper quality
Score:
4
Name:
Emma M.
Content:
Great print quality, but the paper of the pages and especially of the cover is thin and bends/mars easily. But It was very easy to order, shipped quickly, and the photos look gorgeous.
Title:
Mediocre paper quality
Score:
4
Name:
Emma M.
Reviewed On:
Color Series Photo Book
Content:
Great print quality, but the paper of the pages and especially of the cover is thin and bends/mars easily. But It was very easy to order, shipped quickly, and the photos look gorgeous.
Title:
Photo book
Score:
3
Name:
cin.zheng12 g.
Reviewed On:
Hardcover Photo Book
Content:
Uneven binding glue and printing error on one page
Title:
I just don’t think the
Score:
1
Name:
wang2001211 g.
Reviewed On:
Hardcover Photo Book
Content:
I just don’t think the quality is worth the price
Title:
Good
Score:
4
Name:
ilsegonzalezfg g.
Reviewed On:
Baby Board Book
Content:
The overall quality isn’t the best, and the book’s trimming shows some imperfections on the corners.
Title:
Odd photo size makes it a challenge
Score:
3
Name:
Kelly L.
Reviewed On:
Baby Book | The Story of You
Content:
The book overall is cute and has a lot of great prompts. However, the photo sizes are so small. You have to print a 4 x 4 square that is hard to crap move. Normal pictures that you take. It would be helpful if they made the photo size 4 x 6 that could be used throughout.
Title:
Photos Came Out Darker Than Expected
Score:
3
Name:
Tiffany W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I purchased this book to remember my travels and a year in review! The pages were thick and high quality, though the photos came out darker than I expected, which was a bummer because a lot of my travel photos were taken with lighting in mind. (I got the Lustre paper, if that helps anyone). I'm not sure if I would order this particular hardcover book again.
Title:
Beautiful but registration marks on product
Score:
2
Name:
Jacquelin W.
Reviewed On:
Color Series Photo Book
Content:
The overall fee and look was great. But, there were registration marks on the final product and various other marks. For the cost I’d expect better quality.
Title:
Cute but overpriced
Score:
3
Name:
Erika T.
Reviewed On:
Photo Block & Prints
Content:
I think the pictures and small frame are cute, but def very small and lower quality than I’d have guessed.
Title:
Beautiful but. . .
Score:
4
Name:
Brenna G.
Reviewed On:
Hardcover Photo Book
Content:
The book is beautiful. A few of the photos that were in low light printed so darkly that they are nearly illegible. I wish there had been -- like with photo size/pixel count -- any indication that low light photos would not print well and I would not have included them. I bought this book as a memory book for a pet that had passed away.
Title:
Book was great! Shipping was not.
Score:
3
Name:
rfirlik g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
While the book was beautiful, the delivery experience was not. I ordered a book for my twin brother for our 50th birthday that was delivered 6 days late, although I paid an extra cost for rush shipping. The whole experience left me disappointed as I wanted this to arrive on time for our 50th birthday. I know things happen, so I would add a word of caution to order well in advance of your desired delivery date!
Title:
Embossing Issue
Score:
2
Name:
Kristin
Content:
The paper is creamy and a nice weight. AU are paper people after all! But the embossing is a mistake. The green-on-green looks more like a transparent film stamped on. It is clumsy and subtractive. Hopefully they can improve the design or just drop the embossing altogether.
Title:
I was hoping it was
Score:
4
Name:
Dana D.
Reviewed On:
Memorabilia Pocket
Content:
I was hoping it was already attached to the book.
Title:
Good and bad
Score:
2
Name:
gw
Reviewed On:
Hardcover Photo Book
Content:
I made an anniversary photobook and spent several hours editing. The interface and templates are very user friendly and one of the best out there. Turnaround time was less than a week. The photo album cover is high quality. Sadly, when I touch the first page of the book, I can immediately feel the low quality paper. It doesn't feel thick enough, I can easily rip or wrinkle the paper. And water stain will definitely show. The quality of the print itself feels subpar, almost similar to what I can print at home. Slightly dark and lower resolution. I expected way higher quality for over $100 price and all the great reviews. Overall, love the website, packaging, and album cover. However, the paper and print quality could use a lot of improvements. I wish all the pages use the same high quality material as the cover.
Title:
Good quality but it was damaged
Score:
4
Name:
Jenny h.
Reviewed On:
Layflat Photo Album
Content:
Love the quality, but is the second time is damaged. It was a father day gift so I couldn’t returned.
Title:
The final product is wonderful,
Score:
4
Name:
jim m.
Content:
The final product is wonderful, but I was disatisfied. with layout options and the inability to transfer content to other style books. I had wanted to print multiples of a less expensive hardcover. Shipping costs aslso high. Quality great.
Title:
Close to being great
Score:
3
Name:
tatianainc@gmail.com t.
Reviewed On:
Hardcover Photo Book
Content:
The uploading process took HOURS due to glitchy software. Also hard to organise photos if you upload a lot, would be great to manually be able to hide photos you dont want to use, or to even drag to reorder them before putting them into layout. If you use the app, you are very limited with design. The printed product was pretty good, a bit grainy. Also, I didn’t realise that some of the layouts offered would hide large parts of my photos in the centre crease of the book! I would love to be able to adjust the very limiting layout boxes myself to suit each photo. If you could drag and place photos and then drag the corner to resize to fit the space.
Title:
Sticker shock
Score:
2
Name:
David Y.
Content:
Maybe this is partly my fault but I had no idea the prices were in USD. Plus all the extra packaging seems kind of extraneous. Book quality is probably on par with the other photobook companies I've used so I'm not sure where the money is going. The web app to create the books lack flexibility for adding text.
Title:
Christmas cards
Score:
2
Name:
Nicole F.
Reviewed On:
Minimal Greeting Holiday Card
Content:
I love the simple, modern designs of your cards. But my photos printed blurry and our faces look somewhat distorted due to the print style you use. You should explain the dot printing and how it actually prints so people are prepared— I would have chosen a different photo had I known, and I could have possibly been happier with my cards. Instead, I got 50% of my money back and only have cards I’m unhappy with…
Title:
Paper quality - excellent. Color toning? Not so much.
Score:
2
Name:
Samantha C.
Reviewed On:
Softcover Photo Book
Content:
I love Artifact Uprising products, and have always appreciated the quality and beautiful, true to edit colors I receive. Sadly, the magazine product I received did not hold up to the usual standards. Though the layout options and overall magazine itself was beautiful, the color printing was terrible. Photos with warmer tones had an aggressive green cast, and black and white were overly blue. I had ordered this product as part of a package for a client, and it was unusable. I ended up having to go with another company, and received a similar product without any print color issues (I mention, since at first I thought there was a problem with the image edits, since I usually receive prints that edit/ color match perfectly). It’s a bummer, since I do prefer the layout options AU offers for books/magazines, but I’m hesitant to order a more expensive product for clients now after such a result. I give two stars due to paper quality and design experience.
Title:
Quality photos
Score:
4
Name:
Savannah S.
Reviewed On:
Color Series Photo Book
Content:
I made a yearly photo book for my grandmother. The photo quality was great, however I was expecting the cover of the book to be hardcover and not softcover.
Title:
Mat fuzz...
Score:
3
Name:
Molly H.
Content:
Photo is beautiful. Frame is beautiful. However, there are small pieces of what I would call mat fuzz (small white pieces of fuzz from the mat) that are visible and interfere with the photograph. At the price point I expected more. I can open the frame to clean it out...but if I wanted to do that I would have framed it myself.
Title:
Mat fuzz...
Score:
3
Name:
Molly H.
Reviewed On:
Modern Metal Frames
Content:
Photo is beautiful. Frame is beautiful. However, there are small pieces of what I would call mat fuzz (small white pieces of fuzz from the mat) that are visible and interfere with the photograph. At the price point I expected more. I can open the frame to clean it out...but if I wanted to do that I would have framed it myself.
Title:
I’m very disappointed as I
Score:
3
Name:
Danai S.
Reviewed On:
Legacy Baby Book
Content:
I’m very disappointed as I ordered as a gift sent to a friend with gift wrapping and a note and it arrived without....
Title:
Sketchy Shipping Times
Score:
3
Name:
photog.pearson g.
Reviewed On:
Ultra-Thick Signature Prints
Content:
I love Artifact Uprising. I really do! I’ve used AU notecards for Christmas gifts and ultra-thick signature prints for clients. Recently, I made a custom postcard and it is beautiful. But, the FedEx shipping is abysmal. My first shipment of postcards was delayed by FedEx and arrived 8 days after it was supposed to. In the meantime, AU issued a replacement order, and FedEx delayed that shipment as well. Please, AU, consider another carrier!
Title:
Half the item shipped
Score:
1
Name:
Katie R.
Reviewed On:
Modern Wall Calendar
Content:
So they shipped the printed calendar without the hardware. The print quality was good. But with such a minimal design, it’s pretty impossible to give them as gifts as I intended without the hardware. So began my three week sojourn in customer service back and forth only to learn that of course the global supply chain was to blame. Wish I had known that before I purchased $350 worth of calendars. Or I wish artifact’s customer service had known that so I could have been promptly responded to. No one will be getting their Christmas presents on time.
Title:
I have used artifact uprising
Score:
5
Name:
shane f.
Reviewed On:
Hardcover Photo Book
Content:
I have used artifact uprising twice and unfortunately I've been disappointed with the quality on both occasions. I created a hardcover photo book with over 100 pages and the quality of the images and text was subpar. Artifact uprising does have great customer service and are very friendly to deal with. After the first book I created had problems I was offered to re-produce it at no cost. However the second version despite being majorly edited had just as bad if not worse quality images and text. The dust jacket was printed on what seems to be scrap/leftover paper as there is writing inside(an issue I had on the first book and was assured it was an error). The cover art was skewed and distorted. The color of images and even quality is very off. The text is almost unreadable. An easy way to avoid these problems would be to allow files to be uploaded without putting them into the online tool. It would avoid the extra compression and loss of quality. I was assured that it was a one time problem and the online tool was not supposed to cause these issues. However after creating two books with them it seems like this is normal.
Title:
I have not received my
Score:
5
Name:
Jody G.
Reviewed On:
Everyday Photo Book
Content:
I have not received my order, it had been over a month ..
Title:
Has taken 2 times to (hopefully) get the book right
Score:
2
Name:
dghurtadois g.
Content:
I have orederd these books 3 times now with the first 2 time shaving incorrect images and/or covers. I orederd well ahead of Christmas to ensure these books would arrive in time so my wife and I could gift these to our parents but I now fear my efforts to be early are wasted due to the constant back and forht and continued errors in the books. The quality of the books are great, but the reliability to get it done right is well below what I expected.
Title:
Website UI is not great
Score:
4
Name:
Abby C.
Content:
It’s hard to manage “projects” - the albums are not intuitive and it’s hard to see your album and your current project. It’s also strange that you can’t go back and look at completed/purchased projects (the only things in that folder are abandoned projects. Probably abandoned because it’s so frustrating to try to edit them it’s easier to start a new one). Please make this website easier to use and possible to use from your phone: that is where people keep photos
Title:
Travel Books
Score:
4
Name:
mochizukikayla g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The books themselves were high quality material, but I found that my text for the spines were not centered at all even though they appeared centered on the preview.
Title:
The “coffee table book” was
Score:
3
Name:
Theresa S.
Content:
The “coffee table book” was significantly smaller than I expected
Title:
Great concept, Quality ok
Score:
3
Name:
Ann O.
Reviewed On:
Baby Board Book
Content:
A layer of protective film started to peel from the cover soon after we received the book. Text formatting was limited and a bit awkward, but overall the print was good, just wish it was b tter quality for the price. Also the delivery by date wasn't reliable and we received it over a week after it.
Title:
Beautiful product, terrible process
Score:
3
Name:
Alan B.
Content:
The end result is very nice but getting there was confusing and frustrating. The software has a learning curve (the smart layout function doesn’t detect whether pictures are square, horizontal, or vertical) and the production was extremely delayed and displayed dates were wrong.
Title:
Loved everything but the cover
Score:
3
Name:
Geiman F.
Content:
When I received my book, the photos I had chosen for the cover (front and back), were on random paper not attached to the actual book. Which is a bummer to have a photo book that's not titled, much less with no photos securely on.
Title:
Loved everything but the cover
Score:
3
Name:
Geiman F.
Reviewed On:
Hardcover Photo Book
Content:
When I received my book, the photos I had chosen for the cover (front and back), were on random paper not attached to the actual book. Which is a bummer to have a photo book that's not titled, much less with no photos securely on.
Title:
Still waiting on my item
Score:
2
Name:
Fatima F.
Reviewed On:
Baby Board Book
Content:
Expensive shipping. Snail mail.
Title:
Unattractive/poor quality
Score:
1
Name:
Corina T.
Reviewed On:
Brass & Wood Display Box
Content:
The wood is just laminated and I could see the edge peeling off when it was received. I wish the opening had a cap because it just looks unfinished with the side open.
Title:
I find the website does
Score:
2
Name:
dion o.
Reviewed On:
Design Your Own Holiday Card
Content:
I find the website does not flow well and I ended up with a flat card when I was trying to get a folded card. I am a photographer and I work with computers for years. I like your products but the website is a drag.
Title:
Photos are dark, Arrived with a scratch across the front
Score:
3
Name:
B.W
Reviewed On:
Color Series Photo Book
Content:
We ordered this book as a gift for family of our wedding, As other mentioned the photos print darker than they appear on the editing software. The other larger problem is the scratch across the front photo, and gold embossed stain on the front cover. I'm surprised it was sent to us and someone didn't catch it before leaving the facility.
Title:
Paper Stock
Score:
4
Name:
Lucy T.
Reviewed On:
Tied With a Bow Holiday Card
Content:
I understand the intention of Artifact Uprising to support recycled paper, etc. but our main photo on our Christmas Card was not as clear as if it was printed on a more finished paper stock. Loved the design, tho. Also wish we could have put return address on the back of the envelope with only the last name and address. Will look into other products as well!
Title:
Great but arrived late
Score:
4
Name:
Alyse S.
Reviewed On:
Baby Board Book
Content:
I purchased this for Father’s Day and it was the cutest gift. The quality is great and if was fun to make. Unfortunately it did not arrive in time for Father’s Day despite following the site’s shipping instructions and paying for faster shipping—shipping used FedEx which I have found to be very unreliable. I would keep this in mind if you have a specific date you need this by.
Title:
Fine but expensive
Score:
3
Name:
Laura C.
Content:
Yes it's nicer quality than other photo sites. Is it worth it? I think I've determined for me, no it's not. I wish there were more layout options, the photos are sometimes so tiny you can barely see what's in them. The metallic on the cover is very low contrast with the color of the cover. I've made about 5 of these over the years to keep them as a kind of set, but will try another company next time.
Title:
Fine but expensive
Score:
3
Name:
Laura C.
Reviewed On:
Color Series Photo Book
Content:
Yes it's nicer quality than other photo sites. Is it worth it? I think I've determined for me, no it's not. I wish there were more layout options, the photos are sometimes so tiny you can barely see what's in them. The metallic on the cover is very low contrast with the color of the cover. I've made about 5 of these over the years to keep them as a kind of set, but will try another company next time.
Title:
Our lady or the Island Catholic Church
Score:
1
Name:
Reed B.
Reviewed On:
Softcover Photo Book
Content:
The 3 books did not come out like the proofs
Title:
Beautiful car - annoying editing software
Score:
3
Name:
The F.
Content:
There was an issue with my order due to a glitch with the online editor. The error was rectified but it was extremely frustrating to have to deal with customer service strictly over email. All in all, it's a beautiful, simplistic card and I love how it turned out—but Artifact Uprising needs a customer service phone number!
Title:
Beautiful car - annoying editing software
Score:
3
Name:
The F.
Content:
There was an issue with my order due to a glitch with the online editor. The error was rectified but it was extremely frustrating to have to deal with customer service strictly over email. All in all, it's a beautiful, simplistic card and I love how it turned out—but Artifact Uprising needs a customer service phone number!
Title:
Slightly damaged
Score:
4
Name:
Carly B.
Content:
Was beautiful, but had some severe scratching on the front wood.
Title:
Great for building, printing a could be better
Score:
2
Name:
Kris S.
Reviewed On:
Hardcover Photo Book
Content:
The system was great for building the book! Wish you could’ve moved photos around/between pages a little easier once they were on a page, but overall great layout options and worked pretty well. Great concept. However, once printed, the quality of some of the darker images wasn’t great. The color looked a little off or the image itself was hard to make out, which was kind of disappointing after spending so much time on it and paying so much. It may have just been that it was printed in matte, but there were not warnings or suggestions for photo types per print. Maybe gloss would’ve kept the integrity of the picture, but too expensive to order again.
Title:
Photo book
Score:
1
Name:
sinn.chea g.
Reviewed On:
Softcover Photo Book
Content:
No photos; it was a blank book that sent to me. Please refund.
Title:
Cards printed upside down
Score:
1
Name:
Rosie B.
Reviewed On:
Merry Christmas Bow Card
Content:
Proof approved and received cards with the foil printed upside down on all cards except for one (the first card in the pack) Waste of time and money
Title:
Wasn’t able to make additional purchase
Score:
2
Name:
carrie s.
Reviewed On:
Giclée Art Prints
Content:
I accidentally purchased calendar replacements without the stand, when I contacted service to purchase just the stand they said it could be done. Really? You really don’t have a plain empty holder to sell?
Title:
I never received this product
Score:
1
Name:
Rosalind N.
Content:
The seals did not arrive, and I would like a refund
Title:
Ornament foil cards
Score:
3
Name:
Bull P.
Reviewed On:
Ornamental Foil Holiday Card
Content:
The card stock quality is nice. The photo coloring is great. However, print was not flawless. Some red foil circles had scratches or discoloration and some images printed with black specks on subjects face. I had extra cards so it worked out and I kept the few with what I felt had “printing errors” for myself. I prefer AU’s layouts to other companies that is main reason why I chose this company.
Title:
Average. - the program is
Score:
3
Name:
Rick S.
Reviewed On:
Everyday Photo Book
Content:
Average. - the program is OK - like the editing options But it all could be better - I've used Artifacts before on one book - Now trying another type of book for my professional use - If they do the job to a B - B+ - I might get more books - There are things about the book making program I would slightly tweak, Improve and or modify to make it easier for my Apple / Mac to work better - and making the book making page layout faster and easier - Over all - a passing grade - Love the editing ability of each page to be done - They need the following: An Option at the end of the book being created to print in a book format that they offer like a hard copy OR a soft cover. copy - You dont have that option at the end of creating the book --- ONLY AT THE BEGINNING - (according to the online Chat I had with a rep from the company =-) I'm not sure but there is no where they tell you the actual dots per inch dpi required for each photo so that - the editing program will not indicate the resolution is not sufficient to print a reasonable photo - The book I had done first - a 7x7 came out great - perfect for what is was - and most of the photos were indicated by the editing program to be not sufficient - There should also be at least 1-3 lines of basic titles to be printed on the basic 7x7 photo book - very disappointed as no words aloud on 7x7 - now I jumped to 8. 5 x 8. 5 book = paperbacks - there should be a way to get as discount - like even Free Shipping if you by 5 copies or More. =- Also Again - there should be an option to buy a the soft cover copies and the Hardbound copies after making the book. = many of us want one or two hard copies and maybe 5-10 soft copies -
Title:
Lovely print, poor framing
Score:
2
Name:
Lizabeth J.
Reviewed On:
Metal Tabletop Frames
Content:
Print was nice but mat was unevenly cut
Title:
The book is nice, but there were issues with fulfillment
Score:
2
Name:
Elaina
Reviewed On:
Legacy Baby Book
Content:
We wanted a good quality baby book that would last. We figured with the $100 price tag, we would not only receive a beautiful book, but also excellent service. The book arrived, and it was beautiful. Upon opening it up, we realized an entire section of pages were missing (it began at Year One), which based on the sample shown online, was not what we thought we were ordering. Then, the pen was dried out completely and wouldn't write. We emailed the customer service and they were courteous but asked us to purchase the pen ourselves on Amazon which they would reimburse. The 3 pack of pens they linked was unavailable on Amazon - something you would think they would verify before sending to a customer. This was becoming a hassle now. Nonetheless, we purchased a similar package and are hopeful to be reimbursed (we just placed the order). They still have not responded regarding the missing pages... We are hopeful that they'll make it right but we are frustrated by the lack of excellence and how drawn how this process is becoming. So far, we are NOT IMPRESSED. This book was $100 mind you....
Title:
Ridiculously expensive shipping to Canada
Score:
3
Name:
Lauren V.
Reviewed On:
Legacy Baby Book
Content:
Good product. Bought one for my first son and was able to send to a depot for pickup in the US. But shipping to Canada was $30+ and then duty charges of $17 on top of that for a $100 book.
Title:
It was okay.
Score:
2
Name:
jenncoppola999 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I like how the photo wraps around the cover. However, I found the photos to be dark. I found the book to feel overall cheap. I am weary to order a more expensive book.
Title:
Expensive for Non-Customizable Templates
Score:
3
Name:
Kimberly M.
Content:
For the expensive price point, I wish the templates were resizable and customizable so we could enlarge some images and get our money's worth. There were some templates that were just too small which pushes you to buy more pages which drives the cost up. Not sure if I'll get this style again because of the price but nevertheless, the printing quality and the book is top-notch.
Title:
Beautiful final product. Terrible preparation interface.
Score:
3
Name:
Ned S.
Reviewed On:
Hardcover Photo Book
Content:
the final product is very nice, but the preparation and setup to build the photo book was truly awful. Uploading photos took an unbelievable amount of time. We live in a time where I can order pizza and a book about making pizza to my house at the same over the phone but I have to manually upload photos one by one or move them all into a 3rd party app that takes even longer. While I appreciate the option to ensure I don’t duplicate photos, Inputting photos takes ages, is not intuitive, and the standard frames/templates for pages are limited and modulate resolution too much. Spine/book building was 3/5, but the prints themselves were 5/5, but for anyone needing to put together a book that is longer than 25 pages I would recommend ripping a few shots and putting on Yanni to survive the hell that is the photo input interface process.
Title:
Good quality, but overpriced and slow shipping
Score:
4
Name:
hmahaff g.
Reviewed On:
Everyday Photo Book
Content:
These books are beautiful and mine turned out as expected; however, they’re overpriced for the size, the shipping is extremely slow, and linen colors are very limited compared to other AU products. Would begrudgingly buy again to keep the same size/style for my photo books (but would welcome additional linen color options).
Title:
Beautiful but expensive!
Score:
4
Name:
Alex T.
Reviewed On:
Layflat Photo Album
Content:
Very pricy but in general a beautiful photo album! I went with the superfine paper. I saw a review that said it had a pebble look to and thought it couldn’t be that bad, but I now wish I had gone with the luster. My pictures are definitely textured looking which makes them appear a bit blurry. Only took a star off due to price. When you’re paying a premium if anything is off it just feels like a bit of a letdown. production and shipping was very fast!
Title:
I have not received this item
Score:
5
Name:
Lauren H.
Content:
Hi I never received my books. It’s been a few weeks since my order and I received my prints but not the book. What is the hold up on this order? I will need them before the holiday season.
Title:
I have not received this item
Score:
5
Name:
Lauren H.
Reviewed On:
Everyday Photo Book
Content:
Hi I never received my books. It’s been a few weeks since my order and I received my prints but not the book. What is the hold up on this order? I will need them before the holiday season.
Title:
Off center title.
Score:
5
Name:
Michael P.
Reviewed On:
Everyday Photo Book
Content:
Book title was off center on the cover… so, that was less than ideal.
Title:
Wish I could do-over
Score:
3
Name:
Kirsten B.
Reviewed On:
Hardcover Photo Book
Content:
I’m a bit bummed about the photo quality— it seems like the images are less crisp than other places I’ve gotten some of the same photos printed at. I maxed out the pages so, the interior margins are tighter than expected (I wish there were “safety” lines for interior margins based on page count) making edges of the photos get cut off into the binding unless you’re really opening up the book the whole way— and when I do, I can see the threads of the binding. I spent $350 on what I thought would be perfect (and planned on continuing printing more volumes, like in a series) but now I’m not sure I’ll buy again. I wish I had a do-over and I would make some changes.
Title:
Wish there had been more detail
Score:
2
Name:
Sara M.
Reviewed On:
Softcover Photo Book
Content:
Not what I was expecting. Didn’t realize there’d be zero gloss to these pages. The website photos for this type of book made it seem bright. I knew I was ordering soft cover but didn’t know it would be so dull. Wish there had been more detail in the description stating this. The pages and cover photos all lack vibrancy because the paper just soaks up the color up. My sister-in-law recommended the company and Id seen her soft cover books — they were glossy! Wish I hadnt ordered 4 books for my first order. Completely my bad for not testing it out with one first. My complaint is feeling like there should be more detail in description. Even a flag of sorts saying this book isn’t like normal books.
Title:
Shiny Plastic Glass
Score:
2
Name:
bayleywiltshire g.
Reviewed On:
Modern Metal Frames
Content:
Unfortunately not in love with this product. I love their mission of using thoughtful and quality materials but this was my first purchase from AU and I’m thinking I’ll have to take it somewhere to have the shiny plastic glass replaced. The first frame I received had to be replaced bc the photo was distorted bc it wasn’t fastened properly within the frame. They replaced it kindly, but I wish I had saved my money.
Title:
Cut the wrong size
Score:
1
Name:
Erin A.
Reviewed On:
Modern Wall Tile Refill
Content:
All the pictures were cut the wrong size for the frame! I had to trim them all
Title:
Fine enough.
Score:
2
Name:
Britta A.
Content:
Disappointed in the print quality.
Title:
Fine enough.
Score:
2
Name:
Britta
Reviewed On:
Duo-Image Baby Announcement
Content:
Disappointed in the print quality.
Title:
Beautiful l, but for the price?
Score:
4
Name:
Madeline H.
Content:
Okay, I love the book, I DO! We bought it to be our guest book for the wedding. The photo quality is beautiful and the pages are thick and strong. The only thing is, during the wedding there was a drink spilt on the cover and the gold foiled letter on the cover literally just wiped off. For the price I paid for this book, I thought I was getting the Ferrari of photo albums? To not even make it home with out the lettering coming off is kind of sad, yes? The pages are beautiful and they weren’t ruined, which does say something. I am just sick that I paid for this, and it can’t withstand some wear and tear? But I should also have known, at a wedding there are bound to be spills.
Title:
Beautiful l, but for the price?
Score:
4
Name:
Madeline H.
Content:
Okay, I love the book, I DO! We bought it to be our guest book for the wedding. The photo quality is beautiful and the pages are thick and strong. The only thing is, during the wedding there was a drink spilt on the cover and the gold foiled letter on the cover literally just wiped off. For the price I paid for this book, I thought I was getting the Ferrari of photo albums? To not even make it home with out the lettering coming off is kind of sad, yes? The pages are beautiful and they weren’t ruined, which does say something. I am just sick that I paid for this, and it can’t withstand some wear and tear? But I should also have known, at a wedding there are bound to be spills.
Title:
Much darker than my photo
Score:
3
Name:
Jesika
Reviewed On:
Large Format Prints
Content:
I've run into this problem a little in the past with both large and small prints, but this time it bothers me most. Be wary of how dark the matte prints will come out. The first large print didn't bother me over time, but this last one I've sat with it now two months and I'm just disappointed every time I see it. These bright green highlights that pop in my photo are non existent in the print, and the more shadowed portions all blend together. For the every day print set, it's not as much money, so one or two photos out of 25 printing badly didn't feel wasteful, but this larger one does. Giving it three stars because I'm happy with two of my three large prints I've gotten.
Title:
It's nice, but the price
Score:
2
Name:
Megan G.
Reviewed On:
Everyday Photo Book
Content:
It's nice, but the price is a bit ridiculous.
Title:
Arrived with a scratch on
Score:
1
Name:
michael.brooks g.
Reviewed On:
Gallery Frames
Content:
Arrived with a scratch on the glass.
Title:
Easy process, print quality only ok!
Score:
3
Name:
Catherine W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Quality of prints is only so-so but the process to make was very intuitive and easy to customize. I liked the provided layouts and the price point but when it arrived, I noticed the printing quality and paper quality is mediocre. If you want to use this for a wedding or serious keepsake, would avoid and go for a more luxe option!
Title:
Spend more time to focus photos
Score:
3
Name:
Natalie C.
Reviewed On:
Layered Multi-Image Holiday Card
Content:
Great quality card-stock and envelops. I was also surprised and excited my cards arrived just three or four days after ordering. Unfortunately, two of the three photos were blurred.
Title:
Still havent received photo album.
Score:
5
Name:
jesseestyles g.
Reviewed On:
Wedding Layflat Photo Album
Content:
I haven’t received.
Title:
Fast and easy but not the best quality
Score:
3
Name:
njpkellogg g.
Reviewed On:
Color Series Photo Book
Content:
The process was fast and easy and a good way to have memories printed. Unfortunately the quality of the photo prints in the colors series is not great. The foil words on the front cover also are a little messy.
Title:
Great Product, Bad Shipping
Score:
3
Name:
Charles G.
Content:
I really love my prints, but AU needs to either change their packaging methods or dump USPS. Packages arrived with bent up corners. Luckily, that can be hid under the frame but is not reflective of the quality of work AU does. Previously, USPS has left packages in the rain to get damaged and handled packages in a way that created bends and wrinkles in the photo.
Title:
Great Product, Bad Shipping
Score:
3
Name:
Charles G.
Reviewed On:
Large Format Prints
Content:
I really love my prints, but AU needs to either change their packaging methods or dump USPS. Packages arrived with bent up corners. Luckily, that can be hid under the frame but is not reflective of the quality of work AU does. Previously, USPS has left packages in the rain to get damaged and handled packages in a way that created bends and wrinkles in the photo.
Title:
Overpriced-nothing special
Score:
3
Name:
Libby F.
Reviewed On:
Legacy Baby Book
Content:
This album is nice and quality is good, but it is ridiculously overpriced compared to other albums made by companies that have more unique design and album features. I would never have bought it except that it was on a registry.
Title:
Photo-Wrapped Hardcover Book review
Score:
3
Name:
Kim B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I really loved the wrap-around hardcover. The cover was gorgeous. However, the paper used for the pages inside wasn't very good quality It looked cheesy. Maybe it's because I got the matte finish, who knows. Maybe I should have gotten the glossy finish. Also, there was a huge learning curve when creating the content. The interface is difficult to navigate but after reading the Tips' sections over and over and over again I finally figured out how to create content. Another problem was in the photos, the faces were not sharply defined. The clarity edit tool doesn't really give sharp, defined pictures, and as a result, the finished pages had very blurry, unfocused faces. But again, I just loved the cover and the whole idea of a travel book. They just need to work on making the instructions more intuitive and easier to understand and also work on the clarity of pictures.
Title:
Still have not received order - no response from company
Score:
1
Name:
Clarke L.
Content:
I ordered 2 calendars as a sweet Christmas present for grandparents. One arrived in fine condition. The other has never arrived. My attempts to log in and get an update from the company have failed. I would really appreciate a refund or actually receiving the calendar, or both.
Title:
Printing errors
Score:
3
Name:
Michael D.
Reviewed On:
Everyday Photo Book
Content:
Love the album, but wish there was quality check before the album gets shipped to catch printing errors. First and second reprint order had the same errors, sadly. Also, wish the images were sharper. I want to love this product but I’m just not seeing it. I will say, customer service is 10/10 for handling and resolving my issue. They are quick, friendly, and really take the time to make things right.
Title:
Large Print Family Picture
Score:
2
Name:
Jen H.
Reviewed On:
Large Format Prints
Content:
Our picture ended up being cut at an angle. So the white border is uneven across the entire top of the print. The resolution is also blurry. Even though the image is not.
Title:
Still waiting
Score:
5
Name:
Andrea K.
Reviewed On:
Baby Board Book
Content:
Didn’t realize how long I’d have to wait for the picture book. Still waiting.
Title:
Wood stand was split
Score:
3
Name:
Colleen H.
Content:
The photo quality was great but there was a big split through the wood stand that I’m worried will lead to it breaking over time.
Title:
All the frames were different, making hanging difficult
Score:
3
Name:
Ashley G.
Content:
The hanging hardware on the back of the frames were all at a different level, making it close to impossible to hang the frames at the same height. Truly frustrating.
Title:
All the frames were different, making hanging difficult
Score:
3
Name:
Ashley G.
Reviewed On:
Gallery Frames
Content:
The hanging hardware on the back of the frames were all at a different level, making it close to impossible to hang the frames at the same height. Truly frustrating.
Title:
Beautiful and expensive but the front is a sticker
Score:
2
Name:
Elizabeth V.
Content:
I ordered a lay flat album with a picture on the front and for over $1,000 I didn't expect that picture to be a STICKER! Everything about the album is beautiful expect that totally cheapens it. I wish I had just gotten the album with no picture on the front.
Title:
The prints of all the
Score:
3
Name:
joelleho15 g.
Reviewed On:
Hardcover Photo Book
Content:
The prints of all the photos in the book came out very nice. However was a little disappointed to see that many of the pictures are crooked due to the pages not being bound straight. Also the cover sleeve was printed very nicely and looks beautiful, however does not fit the actual book very well. It slides off very easily which is annoying when flipping through the book & it looks a bit sloppy.
Title:
Great photos, disappointing communication
Score:
2
Name:
EMILY J.
Reviewed On:
Large Format Prints
Content:
Great prints, arrived very late
Title:
Decent product
Score:
3
Name:
Isabel C.
Reviewed On:
Tone-On-Tone Frame
Content:
The red of the actual product is slightly more orange than is shown on the website. It's difficult to determine the correct matte size you're looking for on the site.
Title:
Product excellent; service less so
Score:
3
Name:
Leslie B.
Reviewed On:
Baby Board Book
Content:
My board book for my granddaughter was great, but it took almost 3 weeks and multiple nudging by me to get this done and in my hands. Ordered in early December, finally received the day before I left. Customer service gave me the wrong info regarding delivery and the link to give a status update repeatedly said ‘processing over the course of 10+ days. My advice, order early and if you do not get timely updates, aggressively pursue it!
Title:
Wedding album…this is the second attempt to correct areas.
Score:
1
Name:
Kathryn P.
Reviewed On:
Hardcover Photo Book
Content:
Disappointed.
Title:
Albums wedding photos
Score:
5
Name:
dioyosuino g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Sorry, I don’t know what I did wrong but the coloring of the photos looked green/blue. I wish I could return it :(
Title:
Need physical proofs!
Score:
3
Name:
Christine P.
Reviewed On:
Baby Board Book
Content:
Darker than the digital proofs I saw. Wish I could’ve had a better idea of what it would look like
Title:
The pictures came out really
Score:
2
Name:
Amanda W.
Reviewed On:
Wedding Guest Book
Content:
The pictures came out really great in the album, however the spine of the album feels very flimsy. If I knew it was going to be more flimsy I probably would have ordered additional blank pages just to keep it more sturdy.
Title:
6 weeks to deliver
Score:
1
Name:
alexawright757 g.
Reviewed On:
Everyday Photo Book
Content:
Haven’t received
Title:
Missing frame
Score:
5
Name:
Gina G.
Reviewed On:
Modern Wall Calendar
Content:
I didn’t receive the frame to hang it on the wall in my package. Please send it now
Title:
I love the quality from
Score:
2
Name:
Mike F.
Content:
I love the quality from Artifact Uprising and their customer service is usually really great, but this time I had an unfortunate experience. My frames were sent over a week and a half past the time they said I would receive them. I can understand the issues with slow production, but I was super bummed that I didn’t have a gift to give to two family members who were the recipients of these frames. AU's communicated lead times for Christmas delivery were not honored even though I submitted my art before their deadline. If there’s a next time, I’ll probably order what I need over a month before I need it.
Title:
It was okay
Score:
4
Name:
Staci S.
Content:
Well I have a wedding album now. It was really just fine. Nothing spectacular. I do get joy looking at it because it’s our photos. I honestly thought the print quality was lacking which I wasn’t expecting. For over $500 I would expect more. It was also very chonky which I wasn’t expecting. Lay flat doesn’t lay flat exactly if you turn the page it will half float in the air. Don’t expect to turn the page and have it lay flat on its one, if you hold the page down it lays flat. Do not pay the $120 for the designer. It’s a huge waste of money. It takes weeks. They make it, you exit it, and then they do the edits, and you have one more time to edit it. This made the experience really stressful and if you want to see what a photo would look like you can’t experiment. I thought it would take a load off my shoulders, but instead I spent over 12 hours editing the pages. I should have just put it together how I wanted it so I wouldn’t have to wait a week between the edits. It was more cumbersome, because the editing tools weren’t easy to use and was unsure if the editor was understanding what I was asking. Do not recommend. They also don’t know the significance of people and moments at the wedding so it made more work to edit it. Do not recommend unless you really don’t care about the order and the photos they select.
Title:
Quality is so bad now
Score:
1
Name:
helenw
Content:
AU was my go-to place for calendars for friends and family. No longer. The quality has slipped so far.. Everything looks so cheap and tacky. The shipping is sneaky - do your whole project and get charged SO MUCH for shipping a tiny media mail package. Everything about Artifact Uprising is just rubbish now.
Title:
Fairly good product
Score:
3
Name:
veryrealandrew g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Print quality was very high. I am unimpressed by several glaring issues of cropped text, blue tint on black & white images, general darkness of color photos, and the uncentered text on the book's spine. There is a lot to love about this product and I'm pleased to have it, but there were a lot of issued that happened out of my control and I'm in general upset about these errors. Given the price, I would have hoped for more.
Title:
My Favorite People Board Book
Score:
3
Name:
Christen H.
Reviewed On:
Baby Board Book
Content:
After a first print with a crooked layout and a second print with rippled pages, I am disappointed. The back cover also has excess paper along the top edge. I realize the book will be in little hands and dropped, but given the time put into it and the cost, I had hoped it would start out without manufacturing dings or quirks. The staff by email tried to be most helpful and I am genuinely appreciative. I suspect the reprint fell behind other orders and it didn’t arrive in time to be gifted. In general, I think a quality check after the book is printed and before it is mailed could be helpful for customers.
Title:
Fabulous concept, lacking quality
Score:
3
Name:
Avery D.
Reviewed On:
Baby Board Book
Content:
I love the concept of this baby board book. Our son received one as a gift from his aunt and he loves looking at photos of his family, so I decided to make one for our newest family member. I just received the book and it's quality is decidely lacking, both compared to the baby board book we received last year, but especially compared to other Artifact Uprising books we've had made in the past.
Title:
The paper quality & color
Score:
4
Name:
ROBIN H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The paper quality & color reproduction of photos were very good, the texture of the cover felt luxurious, BUT I ordered these photo-wrapped books to gift to a client and several pages fell off the binding after 3 viewings. The staff was very responsive, expedited shipping reprints with a thicker application of glue at no charge. I was able to gift the new copy to the client a several days later, but I wish they got it right the first time.
Title:
Never again
Score:
1
Name:
Andrew M.
Reviewed On:
Modern Wall Calendar
Content:
"Do a happy dance!" reads the obnoxious email order confirmation. Rather than tell me what to do, how about you "do your job right. " I paid in the neighborhood of $50 per custom photo collage calendar. Artifact Uprising, a printing company, managed to ship all five calendars with big streaky lines through the photos. Rest assured our family was not, after opening their Christmas gifts, doing any happy dance. What a joke
Title:
Photo Book
Score:
5
Name:
Tim D.
Reviewed On:
Everyday Photo Book
Content:
Great quality but the pages started to bend or take on a wave (not flat) which is a real shame. This started after a week and book had just been lying flat un touched with no heat/cold nearby or anything. I suspect ink/drying or paper stock might be the issue.
Title:
Beautiful but photo front is a cover
Score:
3
Name:
LC
Reviewed On:
Hardcover Photo Book
Content:
The books turned out beautifully print wise but I am disappointed that the covers are wrapped versus printed on the cover. I have a feeling those will tear over the years.
Title:
Pricey for the value received
Score:
3
Name:
Emily W.
Content:
I liked my photo album and had no real complaints other than the price point for the lack of options when designing
Title:
Paper and print quality
Score:
2
Name:
Joel R.
Content:
I’ve ordered several small square prints from you and this is my first time ordering larger. I have to say the paper quality on the larger prints is not nearly as nice and heavy as the square prints. The shadows came out all blocked and dense. I wish i would have ask for a paper profile before printing.
Title:
Paper and print quality
Score:
2
Name:
Joel R.
Reviewed On:
Large Format Prints
Content:
I’ve ordered several small square prints from you and this is my first time ordering larger. I have to say the paper quality on the larger prints is not nearly as nice and heavy as the square prints. The shadows came out all blocked and dense. I wish i would have ask for a paper profile before printing.
Title:
calendar refills
Score:
3
Name:
Anastacia K.
Content:
i get these every year and am always blown away in the best way by the quality. this year was very different. some of the photos were a fuzzy and they printed sooo dark! i was disappointed with this round, i'm not sure what happened. i tried contacting to see what could be done and i didn't get a response.
Title:
Christmas cards
Score:
2
Name:
megan r.
Reviewed On:
Merry Script Holiday Card
Content:
The product was great, although it was misprinted and the system wasn’t user friendly as I double checked my cards three times before placing order and also had my husband look at them and they looked great when we sent the order. They fixed it but then they came late again and we didn’t get them out until after New Years. I would really like my money back since we had so many issues and they didn’t even make it before Christmas.
Title:
These seals were cute but
Score:
4
Name:
Heidi B.
Reviewed On:
Holiday Envelope Seals (Set of 24)
Content:
These seals were cute but they weren't able to be ordered 1:1 with our order. The seal itself was a tad small and with the envelopes not being self sealing, the seal didn't make me confident the envelope wouldn't open in transit.
Title:
Beautiful material
Score:
3
Name:
Ingeborg S.
Content:
Beautiful material and the whole idea of a frame like this is great! However, I bought 3 for Christmas and noticed that 2 ouf 3 the brass was glued uneven to the wood. In this price level I think something that should not be the case.
Title:
Cute but quality could've been higher
Score:
3
Name:
Zara J.
Reviewed On:
Everyday Photo Prints
Content:
Really cute print set, the borders look really sharp. My only complaint was that a few of the photos were of low print quality. I'd received the low res warning on a couple of them and took my chances, but two of the photos didn't give me a warning and still looked sort of fuzzy when they arrived. For the price I'd hoped they'd be crisper, but overall it's a cute set.
Title:
a lot thinner and not
Score:
2
Name:
divyasriharan g.
Reviewed On:
Color Series Photo Book
Content:
a lot thinner and not as good quality as I expected
Title:
Quality was good, but some
Score:
4
Name:
manelhall g.
Reviewed On:
Hardcover Photo Book
Content:
Quality was good, but some of the photos were a bit dark, even though they have been edited in Lightroom. The colors look a bit different when looking at the computer screen vs. print.
Title:
Didn't arrive in time for our Christmas trip.
Score:
4
Name:
Kari G.
Reviewed On:
Calendar Refill Pack
Content:
Seemed to sit in Utah for a bit and didn't arrive in time to give to the people who we were visiting.
Title:
Wedding album
Score:
4
Name:
mrandmrsjimenez11224 g.
Reviewed On:
Signature Layflat Photo Album
Content:
The book’s quality and craftsmanship are excellent! However, the front cover is a major disappointment. It’s essentially a glued-on picture, which is quite disappointing for a project of this caliber. Would have given it 5 stars ⭐️ if not for that.
Title:
Drawings printed with too much
Score:
3
Name:
Marta J.
Content:
Drawings printed with too much contrast (too dark), construction and lead time was beautiful
Title:
Hardcover photo book
Score:
4
Name:
Kai P.
Reviewed On:
Hardcover Photo Book
Content:
I’m overall pleased with the quality of the photos in the book, however, I thought the title of our book had an option to print onto the fabric but instead came with a jacket. For the price of the book, that part looked pretty cheap and does not stay in place. Wish that would have been more clear in the description. But overall, very pretty product.
Title:
Wedding lay flat album
Score:
3
Name:
Randal B.
Content:
disappointed with the depth of color of my photos. I chose the matte versus glossy to avoid glare, but my personal prints are so much more vibrant than what is in my album. We wore Royal Blue and orange are they just do not stand out in the album.
Title:
Please work on your UX
Score:
2
Name:
Erin
Content:
The editor UI is extremely clunky, slow and page layouts are very limited. It takes forever to even add the photos I want to an album (sometimes taking several attempts), and simple tasks like adding a page in the middle of a project instead of at the end then moving it up are painful. I wanted a high quality album but I could do this ten times faster and with more creative flexibility on Shutterfly. It almost feels like Artifact is making the user experience so brutal that customers will pay for design services just to save themselves the headache.
Title:
Mid
Score:
4
Name:
Ellie
Reviewed On:
Wedding Layflat Photo Album
Content:
I was really excited to recieve our album in the mail. I was surprised at how dark some of the lighter photos printed and how light some of the lighter photos printed. There seemed to be a lot of inconsistency. It's a lovely book just not sure the price was worth the print quality.
Title:
My book still has not
Score:
5
Name:
cmstepo g.
Reviewed On:
Hardcover Photo Book
Content:
My book still has not arrived. Oct 3rd was the proposed delivery date. It is now October 8 waiting patiently.
Title:
5 star book, 3 star experience
Score:
3
Name:
Laura P.
Content:
We used for our wedding, and the pens dried up before the guests could finish signing. The book is beautiful though! We bought the kit to not have to worry about anything, and instead didn’t even get people to sign.
Title:
Alignment issues, high shipping cost
Score:
3
Name:
hklein92 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
We really love Artifact Uprising, and the ease of producing a photo book is phenomenal. We were disappointed that our 30-page 11"x8. 5" book cost $15 for shipping, and that the title printed on the binding was not centered.
Title:
Wish it was Lustre!
Score:
4
Name:
jdl
Content:
The Wedding Layflat Photo Album includes design text for the cover which can be used as guest book as well. So I ordered it in superfine as it is good for writing (website say) and it really looks beautiful. However, looking at the picture it was so dull because it has a matte finish. Although it's beautiful I did not enjoy the print. My heart tells me to order the lustre and wish I followed my heart instead of the website. If there will be another opportunity in future, will definitely choose 'Lustre'.
Title:
Have not received
Score:
1
Name:
gsteven.chandler g.
Reviewed On:
Baby Board Book
Content:
Book did not arrive in time for Christmas as was claimed by AU when purchased.
Title:
Nice enough but not for price
Score:
3
Name:
Christina U.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
It’s a nice book, but I don’t know if it’s worth the full price. I was expecting it to look a little different.
Title:
was printed incorrectly.
Score:
2
Name:
Paige C.
Content:
was printed incorrectly.
Title:
E-gift card is too plain looking
Score:
3
Name:
Barbara J.
Reviewed On:
E-Gift Card
Content:
Because your product is about being artistic and lovely, I think you should have an e-gift card that can be printed in a very attractive way if the giver chooses to print it and wrap it for fun.
Title:
Nice gift
Score:
3
Name:
sandy.bilandzic g.
Reviewed On:
Baby Board Book
Content:
It was overall well done, but the quality is not quite there. Page corners are peeling up already and we have to glue them down
Title:
Wedding album
Score:
3
Name:
Mara D.
Reviewed On:
Wedding Layflat Photo Album
Content:
The full page photos were blurry, they were great quality photos and no reason to be blurry. I wish there was a notification to review orientation of photos due to quality before purchase
Title:
Photo book
Score:
3
Name:
Nouf D.
Content:
I love it but sadly first inside pages came dented and it was not good for my client.. other than that it’s beautiful
Title:
Photo book
Score:
3
Name:
Nouf D.
Reviewed On:
Hardcover Photo Book
Content:
I love it but sadly first inside pages came dented and it was not good for my client.. other than that it’s beautiful
Title:
Beautiful book but names not centered
Score:
3
Name:
oliviatlapointe g.
Reviewed On:
Photo Scrapbook Album
Content:
We purchased this as a guest book for our wedding. The linen cover is beautiful, and the pages are high quality—exactly what we were hoping for. However, we were quite disappointed to see that the title with our names is noticeably off-center. It gives the impression that the book was prepared in a hurry, which takes away from an otherwise lovely keepsake.
Title:
Quality control issue
Score:
3
Name:
Claire N.
Reviewed On:
Color Series Photo Book
Content:
While the book is beautiful mine showed up with some adhesive on the front cover. For the price point I would expect much better quality control. Still awaiting confirmation from company that they will send me a replacement.
Title:
the pictures in the book
Score:
3
Name:
Selena M.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
the pictures in the book were perfect, but the outside printed cover had the letters cut off. was expecting more attention to detail considering it was $200
Title:
Good but could be better
Score:
4
Name:
Ryan B.
Content:
I didn’t like the cover/jacket. It was to big and didn’t really fit the book size. Seemed a little sloppy, could have been better. Some of the prints were just ok for color.
Title:
Good but could be better
Score:
4
Name:
Ryan B.
Reviewed On:
Hardcover Photo Book
Content:
I didn’t like the cover/jacket. It was to big and didn’t really fit the book size. Seemed a little sloppy, could have been better. Some of the prints were just ok for color.
Title:
Album looks really nice inside
Score:
3
Name:
smblahood g.
Reviewed On:
Signature Layflat Photo Album
Content:
Album looks really nice inside but outside came with a bunch of scratches on both of the albums I purchased which was disappointing given the price
Title:
Engagement album
Score:
2
Name:
Elizabeth G.
Reviewed On:
Signature Layflat Photo Album
Content:
Printing quality was average and one of the pages were not adhered together.
Title:
Good books, issues with ordering process.
Score:
4
Name:
lfishie4 g.
Reviewed On:
Softcover Photo Book
Content:
Overall the final books turned out great. The ordering process is what we had issues with. I was ordering a larger quantity of books for our swim business. I created the books using their book creator online. This was pretty user friendly, except the text options and placements were limited when using alongside the images. After ordering, we received tracking. After checking, it said our package was cancelled. I called Fedex and they said they never even received the order. I contacted AU and spoke with Geraldine. She did not know what happened with the books or my previous order. Geraldine said the only way to move forward was to make a new order (free of cost to us though). I didn't really understand this, because the books were never given to Fedex (I called to see what happened) in the first place so it never left AU's production site. Before responding, I received an email saying I had a new tracking number for my books (for the original order - I had not made a new order yet). I relayed this information to Geraldine, whom restated that I have a new tracking number back to me. After this we received the books and everything looked good upon arrival. We enjoyed the physical books, but the whole process of ordering was a hassle. Geraldine continuously kept "checking in" via email about things I had already communicated with her, there is no phone number to speak with someone in person, and I feel like I wasn't given the answers I had questions to. In the future, I might look to a bigger company to make my books.
Title:
Quality is much worse than in previous years. Photos are super dark and over saturated.
Score:
2
Name:
Elena B.
Reviewed On:
Hardcover Photo Book
Content:
This is the 5th year we order our annual family hardcover photo book. Loved all previous four books. The most recent one came with quite obvious difference in quality. We are wondering if Artifact Uprising switched their printing lab. This book printed with photos so much darker and so much more saturated - like a cheap print job. I am a professional photographer and am very sad the quality is not the same. Time to look somewhere else.
Title:
Cute but hard to put together
Score:
2
Name:
Erin S.
Reviewed On:
Pressed Glass Frame
Content:
It’s a nice, heavy duty frame, but hard to get the pictures in right and I don’t think the directions were very clear. After struggling with it for some time I still don’t think it’s correct
Title:
Colors not matching the original photos
Score:
3
Name:
Irene M.
Reviewed On:
Baby Board Book
Content:
The album is overall really nice, but the colors of the photos are really on the red/yellow side, changing faces and shades.
Title:
Missing Cards and Wrong Photo Cards
Score:
4
Name:
Chris S.
Content:
When I got my package of photo cards from Artifact uprising I was very impressed with the high quality of printing but was disappointed to find that I had 10 photo cards that were not even mine. I was also missing 2 copies of 5 photo cards in which I was supposed to have 5 cards of each ( only had 3). Despite this I am very happy with the product you produce. Who can I contact so I can get the two other copies of those 5 photo cards. My clients are very happy with the cards overall.
Title:
Missing Cards and Wrong Photo Cards
Score:
4
Name:
Chris S.
Reviewed On:
Folded Photo Cards – 5x5
Content:
When I got my package of photo cards from Artifact uprising I was very impressed with the high quality of printing but was disappointed to find that I had 10 photo cards that were not even mine. I was also missing 2 copies of 5 photo cards in which I was supposed to have 5 cards of each ( only had 3). Despite this I am very happy with the product you produce. Who can I contact so I can get the two other copies of those 5 photo cards. My clients are very happy with the cards overall.
Title:
Wonky Stands
Score:
3
Name:
Alice S.
Reviewed On:
Wooden Tabletop Frames
Content:
The frames are great quality but some of the stands are a little wonky and don’t hold the frame up well.
Title:
Holiday cards
Score:
4
Name:
Kerry V.
Reviewed On:
Simple Photo Holiday Card
Content:
All of the addresses were messed up and I had to hand address 150 cards. It was a nightmare
Title:
Good process, quality doesn't hold ip
Score:
3
Name:
Jule M.
Reviewed On:
Wedding Layflat Photo Album
Content:
I loved the process of creating my wedding album and ended up ordering 2 more for family gifts. I was pleasantly surprised at the quality that arrived, thick pages, solid binding. But I'm a bit let down after a month as the album cover has warped, a disappointment at this price point. It's just been lying flat on our coffee table and there's clear separation.
Title:
Beautiful Book, Room for Improvement on Print Quality and Design Software
Score:
4
Name:
nikkijoleary g.
Reviewed On:
Hardcover Photo Book
Content:
The book cloth bound book is beautiful! But, I was disappointed in the quality of images in the shadows. There are several images that are so dark, the subject is barely visible, and I made sure to optimize each image for printing. For the cost, I would hope there is improvement on that. Also, there is room to improve on the designing software. I wish there were more layouts for 4 to 6 images. I custom made a lot of them. Perhaps there could be a way to save custom made designs, or to allow more customization, building a page from scratch. It’s difficult to line up the image boxes, and takes a lot of time to do. Lots of potential if those details are tweaked!
Title:
I appreciate the quality of
Score:
2
Name:
Dana N.
Reviewed On:
Hardcover Travel Photo Book
Content:
I appreciate the quality of the book and binding, however I was very disappointed to see several photos printed significantly darker than they appeared in the editor and previews. It would’ve been worth the money if the printing quality matched the renderings.
Title:
Font does not show
Score:
3
Name:
olholmes93 g.
Reviewed On:
Photo Scrapbook Album
Content:
Lovely scrapbook. However, I ordered the oatmeal color with gold writing and you cannot read the words. I assumed the company would not sell something you cannot read. I ordered two this way for my children’s childhood scrapbooks. It costs too much to order a replacement. Beautiful books, just wish black font was the only option to choose from with the oat coloring
Title:
Wedding album
Score:
1
Name:
Lisa P.
Reviewed On:
Wedding Album Design Services
Content:
I haven’t even received it yet. I was having tech problems when viewing the 1st draft and trying to communicate has been awful!
Title:
Photos Were Great, formatting of words…. Not so much.
Score:
3
Name:
b.jerger93 g.
Reviewed On:
Hardcover Photo Book
Content:
In the previews of the book, the page titles were large and spaced evenly and in specific colors; but when we received the actual book the words were all small, black, and on the left hand side of the page instead of the middle. And there was no title on the front of the book at all. The recipient still loved it, but it was a bummer as the “creator” that my work putting it together didn’t fully reflect.
Title:
Looked better online
Score:
3
Name:
bethel t.
Reviewed On:
Everyday Photo Book
Content:
The pink background and the gold lettering for the cover looks different than real life. Some of the photos came out bit fuzzy. Overall, ok.
Title:
Everything was great but..
Score:
3
Name:
Jessica C.
Content:
The calendars I ordered were beautiful. However, on each first page of each calendar (I made 3g there was printed words from who packaged it and different numbers, as well as a color scale on the left side of each page. Not sure why that info would be on my photos, but it was very annoying for how much I paid.
Title:
Late
Score:
1
Name:
Leah W.
Reviewed On:
Square Photo Prints
Content:
The pictures are fine but they arrived after the party for which I intended to use them.
Title:
I love the options that you provide
Score:
3
Name:
Madison H.
Content:
I love the options that you provide and I would have loved what I purchased but there were imperfections on some of the pages from printing as they were not in my photos submitted. Ie:black dots/ splotches. This would not be as big a deal to me but they were in noticeable spots, like right on the face. The sleeve for the book is also nice but seems awkward and too large and slides off completly if you are not holding it secured . This is a gift for my fiance for our wedding and there is not enough time to re-order/correct so I have to keep it. I like the product but was disappointed in these imperfections for the amount of money I paid.
Title:
I love the options that you provide
Score:
3
Name:
Madison H.
Reviewed On:
Hardcover Photo Book
Content:
I love the options that you provide and I would have loved what I purchased but there were imperfections on some of the pages from printing as they were not in my photos submitted. Ie:black dots/ splotches. This would not be as big a deal to me but they were in noticeable spots, like right on the face. The sleeve for the book is also nice but seems awkward and too large and slides off completly if you are not holding it secured . This is a gift for my fiance for our wedding and there is not enough time to re-order/correct so I have to keep it. I like the product but was disappointed in these imperfections for the amount of money I paid.
Title:
Almost as nice as I thought it would be
Score:
4
Name:
Julia A.
Reviewed On:
Softcover Mini Photo Book
Content:
This turned out to be a cute little gift for my mom, but the smaller photographs in it really weren’t very clear. The photos that took up the entire page looked good, but I wouldn’t bother with trying to put two or more photos on a page. Also I wasn’t totally sure how to color correct my iPhone photos to look their best on matte paper, so there was some in consistency there too. I’ve gotten better books as gifts from other companies, I’d say. Didn’t really turn out to look as “designy” as the aesthetic of the company would suggest it might.
Title:
I never received the stickers!
Score:
1
Name:
Clark F.
Reviewed On:
Holiday Envelope Seals (Set of 24)
Content:
I never received the stickers! I LOVE my cards and envelopes-- but never received the stickers!
Title:
The product is great. The
Score:
3
Name:
Katie L.
Reviewed On:
The Premium Collection
Content:
The product is great. The platform on which to build it is awful to use and navigate and ultimately we didn’t get to include everything we wanted because of a bug on the platform that didn’t have a timeline to be fixed.
Title:
Photocopy quality photos at a higher price
Score:
2
Name:
Maya
Reviewed On:
Color Series Photo Book
Content:
I was swayed to try artifact for my photo books because on an Instagram influencer. I have done Shutterfly several times in the past and found their app and website easy to use. Prices were reasonable especially with their free shipping and discounts; quality was good. From the beginning I should have realized Artifact Uprising was subpar and going to be a pain. The AU mobile app is awful - not intuitive nor easy to use. So I switched to the computer. Also a pain. There is minimal customization besides picking a premade layout. Shutterfly let’s you adjust photos to any size and use as many or little as you want. Then the quality- that is AU’s but selling point. I did two of these color series books and another hard cover photo album. All the photos reminded me of using a color copy machine. And I checked proofs on every book for every single page and they looked great on the computer. Will never purchase anything from AU again.
Title:
I bought the walnut version
Score:
3
Name:
jenn.wong80@gmail.com j.
Content:
I bought the walnut version of this a few years ago for my husband and it was great. This pine version was more raw and unfinished. And mine came with a large blue stain that is apparently part of the type of wood they source. I would not buy this version again.
Title:
Never received the gift cards I ordered as Christmas gifts!
Score:
1
Name:
Paola N.
Content:
It’s been over 30 days now and no word from my order!
Title:
Too small
Score:
3
Name:
amanda k.
Reviewed On:
Color Series Photo Book
Content:
I was planning on ordering these small books for all of our vacation pictures going forward, but the book is so small it almost feels like your holding a pamphlet! I would rather just page through a stack of printed photos instead. I would recommend going with a large hard cover photo book if you’re going to spend the time and money making one.
Title:
Book looks good but multiple
Score:
3
Name:
Jon H.
Reviewed On:
Hardcover Photo Book
Content:
Book looks good but multiple pages glued together at corner and edges causing permanent damage
Title:
Nice quality, too expensive
Score:
3
Name:
Joe B.
Reviewed On:
Instagram Friendly Books
Content:
Nice quality, but price is way too high. These small books should be like $7 at the most.
Title:
Board book
Score:
4
Name:
stephanie.glenn511 g.
Reviewed On:
Baby Board Book
Content:
Loved how personalized I could make this book but unfortunately after completing it, I didn’t realize for one area, the font was too big and it got cut off. I wish I had known when creating it, or else I would have decreased the size!
Title:
pictures printed flat and with
Score:
1
Name:
stella.n.polycarpou g.
Reviewed On:
Hardcover Annual Photo Book
Content:
pictures printed flat and with minimal color. partial refund received.
Title:
I’m sorry to only put
Score:
1
Name:
The F.
Content:
I’m sorry to only put 1 star but the refill packs were delayed by 10 days despite me ordering early and paying extra to upgrade to faster shipping. Once they arrived, only 2 out of 3 were in the package.
Title:
Looks nice and feel sturdy, but not perfect.
Score:
3
Name:
bdavis4200 g.
Reviewed On:
Framed Canvas Print
Content:
I ordered two pieces, both in Oak, and the wood is a different color on each so they don’t match as well as I would have hoped. Additionally, one of the photos are just slightly crooked on the canvas. They do look and feel like high quality otherwise. In the future, I’d consider other styles and pass on this one.
Title:
Beautiful product, bad customer service.
Score:
3
Name:
The F.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
Gorgeous cards! I used this layout for my family’s holiday card. I am so happy with how they turned out and have received so many compliments. Customer service was awful — cards were two weeks late and I didn’t feel like a priority. I looked at their instagram and saw I was one of many customers who were frustrated and were not being communicated with. I think the company doesn’t have the capacity during the holiday season. So lesson learned by me! Sadly I will most likely not use them again next year for my holiday cards.
Title:
I have ordered prints in
Score:
2
Name:
sueann242@yahoo.com s.
Reviewed On:
Large Format Prints
Content:
I have ordered prints in the past and they were better. I’m thinking “people” prints are not meant for a matte finish.
Title:
Font Cutoff Calendar Bottom
Score:
4
Name:
Olivia F.
Reviewed On:
Calendar Refill Pack
Content:
We have purchased these calendar refills for many years for a relative and this is the first time the font of the month text was partially cutoff at the bottom.
Title:
Beautiful print, cover had flaws
Score:
3
Name:
Kaya W.
Reviewed On:
Wedding Guest Book
Content:
The prints of our photos inside the Photo Guestbook are beautiful and just what we were looking for. The type font on the front is not well-aligned and the wrapping of the outside of the book was not even. Disappointed with the outside of the book given the cost.
Title:
anti - climatic.
Score:
3
Name:
Bea R.
Content:
although I love AU. I feel that for the price, these suites are way over priced.
Title:
anti - climatic.
Score:
3
Name:
Bandrea
Content:
although I love AU. I feel that for the price, these suites are way over priced.
Title:
I received my order of
Score:
5
Name:
gbrsurvey1335 g.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
I received my order of cards and envelopes; only one card, however contained the image that I requested. I am not satisfied with the product that I received. I would consider ordering again if this issue was made right. I am expecting that you have the digital file used for my order; it seems that you could make this right.
Title:
Beautiful album, a lot of work
Score:
3
Name:
Anne M.
Content:
The quality of the finished product is beautiful. I was disappointed that the cover with the photo was paper and not attached to the soft cover. That was not explained well in the product description. I would also say while the quality is super high, it is a lot of work to put it together. The user interface isn't great (I.e. you can't move an entire layout from one page to another) so it's slow and tedious to put it together.
Title:
Beautiful album, a lot of work
Score:
3
Name:
Anne M.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The quality of the finished product is beautiful. I was disappointed that the cover with the photo was paper and not attached to the soft cover. That was not explained well in the product description. I would also say while the quality is super high, it is a lot of work to put it together. The user interface isn't great (I.e. you can't move an entire layout from one page to another) so it's slow and tedious to put it together.
Title:
Reasonable website software. Would like
Score:
4
Name:
Phillip S.
Reviewed On:
Hardcover Photo Book
Content:
Reasonable website software. Would like more ability for advanced editing of image size and position on page. Production and shipping timeline was fine. Final product is nice. Initially had problems with discount code sent to me. Delayed final purchase. Eventually worked out.
Title:
Matte finish only
Score:
1
Name:
rsrebibo@gmail.com r.
Content:
Be warned, these cards come in a matte finish only. I ordered them as a gift and they looked terrible.
Title:
Matte finish only
Score:
1
Name:
Rsrebibo@Gmail.Com R.
Reviewed On:
Design Your Own Folded Cards
Content:
Be warned, these cards come in a matte finish only. I ordered them as a gift and they looked terrible.
Title:
printed off center
Score:
2
Name:
maymkim@gmail.com m.
Reviewed On:
Design Your Own Flat Cards
Content:
printed off center
Title:
I ordered samples from multiple
Score:
3
Name:
Jamie S.
Reviewed On:
Giclée Art Prints
Content:
I ordered samples from multiple companies and found others to have nicer paper quality for a third of the cost. However the printing was decent.
Title:
Slight misprint and changed delivery dates
Score:
3
Name:
grace.dayton14 g.
Reviewed On:
Square Photo Prints
Content:
I love this company! This isn't my first time ordering, so you're not losing a customer, but I was disappointed in one of the 5 prints I ordered. It was a photo of my and friend, and in between our faces was a line of something. I noticed immediately and thought it was a hair, but it was in the print, so that was disappointing, Also, I know it was during the holidays, so I expected shipping delay, but the 3 times I checked my tracking all had different delivery dates. I missed giving my friend who lives across the country her gift in time before she left, which was sad. I was hoping I wouldn't have to pay to ship her gift.
Title:
Missing pen
Score:
4
Name:
MaryKate D.
Reviewed On:
Legacy Baby Book
Content:
I love the book. It’s cute! The packaging did say that there was supposed to be a pen in the package, but there wasn’t a pen. There was only the stickies other than that it’s the perfect baby book! I I just don’t know what pen I can use!
Title:
Marred cardstock
Score:
1
Name:
Susan V.
Reviewed On:
Snapshot Holiday Card
Content:
I was so sad to discover that every single card was marred with a pressure mark across it. I opted for pearlescent cardstock, so the bent surfaces are especially apparent because they reflect light differently from the rest of the card. I expected much better production and quality control.
Title:
Nice gift however some issues with the scrapbook kit process
Score:
3
Name:
Anna M.
Content:
This is a great book and gift idea and it looks good however there were some issues. I found that the process of scrapbooking was not fully thought out. There needed to be way more of the photo corners included. There were only enough for 4 pictures and the description in the book says that the scrapbook holds way more photos so I ordered about 25 and could only use the corners for 4. Also, the adhesive stickers are insanely difficult to use. I had to use a glue stick for some of them. The gift still turned out great however I think the expectation that was set was that I was buying a scrapbooking kit and in reality the kit was not fully thought out. Either that or no one ever tested actually trying to put one of these together. I think if someone had actually tried to make a scrapbook they would have noticed the issues before selling the kit like this.
Title:
The album is great, however
Score:
5
Name:
Dennis M.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The album is great, however I would have preferred more support in the selection of the photos I submitted because some of the pics I took were pretty bad. Since I paid for design consulting and curating I would have expected someone to tell me my pictures were blurry or just not very good. That would have helped condense the total and improved the overall look of the album.
Title:
Great customer service, poor photo quality
Score:
3
Name:
Kristine B.
Content:
The book itself is amazing quality. However all my photos have this strange printing pattern. I let customer service know and they were great and replaced my first one quickly. But then the second book had the same weird printing issue so I assume that’s just what the photo quality is like? Happy with the customer service and book quality, just wish my photos looked better.
Title:
A bit disapointed
Score:
2
Name:
Benjamin P.
Content:
We are not happy about out product because few photos are cut. Could you please issue a credit note ? Thank you in advance, Benjamin.
Title:
Quality Should Be Better For Price
Score:
3
Name:
Rachel W.
Reviewed On:
Gallery Frames
Content:
I just received my gallery frame in the mail today (12/28/22). As advertised on the website, it should have been delivered before Christmas. I paid $17.99 shipping so I was expecting this to be true and was disappointed my gift recipient couldn't open on the day. I understand that this year was riddled with shipping delays though, which was out of AU's hands. My bigger issue it that, for the price point of the item, I was expecting nicer quality. There is debris under the glass and a mark on the mat. I think there is something caught in the backing too because the frame makes a sound when it moves. Luckily, I got the flexipoint backing so I can investigate and clean the interior glass myself. That being said, I paid more to get my picture professionally framed so I wouldn't have to do this. Next time, I'll buy a nice frame and insert the print myself. It will be cheaper, faster and I'll have more control over the quality.
Title:
Not Worth the Money
Score:
3
Name:
Tatum M.
Content:
My book came and it was great except the binding was bubbling so I sent in a picture and they sent me another one, this one was better but it still was bubbling on the binding. I was a little disappointed. Everything else looked great.
Title:
Quality Great, Platform is Wonky
Score:
4
Name:
Blanche F.
Content:
The quality of the overall lay flat photo album is great. Your album building platform is wonky, however. Photos do not stay in position after being saved which resulted in several out of center photos in my album. You did honor your “satisfaction guaranteed” pledge with a 50% discount due to my expressed and verified dissatisfaction. For that I am grateful, but would have rather had a “picture perfect” album
Title:
Pretty album, print quality on photos could be better
Score:
4
Name:
McKayla N.
Reviewed On:
Wedding Layflat Photo Album
Content:
I have wanted to do an artifact uprising album for almost 2 years since I got married. I finally got the motivation to do it! The lay flat is great and I like the cover. My overall complaint is that to be honest the print quality of the photos doesn’t seem that great. I used the ultra high res images straight from our photographer and I just feel like they lost alot of their quality during printing, so kindof bummed about that. Overall still pleased just hard to pay so much money for a product and not have it be top notch.
Title:
good but not what i
Score:
3
Name:
angelo m.
Reviewed On:
Hardcover Photo Book
Content:
good but not what i was expecting quality wise
Title:
Love the prints- but shipping is exhorbitant
Score:
3
Name:
Anna H.
Content:
I love the quality of these prints, they are vintage-y and the cardstock is great. However, $8 to ship is excessive and prohibits me from wanting to buy more. As an online seller myself, I know shipping costs and $8 for a flat, small envelope is inflated.
Title:
Love the prints- but shipping is exhorbitant
Score:
3
Name:
Anna H.
Reviewed On:
Everyday Photo Prints
Content:
I love the quality of these prints, they are vintage-y and the cardstock is great. However, $8 to ship is excessive and prohibits me from wanting to buy more. As an online seller myself, I know shipping costs and $8 for a flat, small envelope is inflated.
Title:
Early Harvest
Score:
3
Name:
kate j.
Reviewed On:
Hardcover Photo Book
Content:
The photos printed very dark. I’d like to reorder the book for a friend but only if photo quality is improved.
Title:
Production time
Score:
3
Name:
Katelyn S.
Content:
I love your hardcover books… I used your guidelines on shipping and production time for Christmas and my order still hasn’t shipped. I would have paid for the rush shipping if I needed to. How much longer until it’s been shipped?
Title:
Production time
Score:
3
Name:
Katelyn S.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I love your hardcover books… I used your guidelines on shipping and production time for Christmas and my order still hasn’t shipped. I would have paid for the rush shipping if I needed to. How much longer until it’s been shipped?
Title:
Need a magnifying glass
Score:
2
Name:
Abby M.
Content:
I’m a graphic designer and know Font sizes like the back of my hand. So choosing a 12 pt font should be safe and very legible. Unfortunately, the actual print is so small it’s not legible. It’s a Father’s Day gift and I doubt me dad will ever be able to read it haha. On the bright side, the book itself is pretty.
Title:
Need a magnifying glass
Score:
2
Name:
Abby M.
Reviewed On:
Hardcover Photo Book
Content:
I’m a graphic designer and know Font sizes like the back of my hand. So choosing a 12 pt font should be safe and very legible. Unfortunately, the actual print is so small it’s not legible. It’s a Father’s Day gift and I doubt me dad will ever be able to read it haha. On the bright side, the book itself is pretty.
Title:
Photo quality
Score:
3
Name:
Erica L.
Reviewed On:
Everyday Photo Book
Content:
Binding is great and the pages are nice but I was disappointed in the printing quality. There were subtle lines through all of the pictures.
Title:
Wrong Size book delivered.
Score:
1
Name:
Marsha M.
Reviewed On:
Layflat Photo Album
Content:
Wrong size book. Ordered 8. 5 x 11. Got 8 x 8
Title:
Obviously I didn't know what I was doing!
Score:
1
Name:
Gaye E.
Content:
I received one print and several blank cards. I didn't want duplicates I was trying to order singles. I can't believe I paid for blanks. It seems when whoever was putting the order together they would have noticed the cards were blank and reached out to me!
Title:
Obviously I didn't know what I was doing!
Score:
1
Name:
Gaye E.
Reviewed On:
Everyday Photo Prints
Content:
I received one print and several blank cards. I didn't want duplicates I was trying to order singles. I can't believe I paid for blanks. It seems when whoever was putting the order together they would have noticed the cards were blank and reached out to me!
Title:
Not yet delivered very very
Score:
1
Name:
Tona T.
Reviewed On:
Everyday Photo Book
Content:
Not yet delivered very very sad
Title:
The Early Years Book
Score:
4
Name:
Khrissa W.
Reviewed On:
Everyday Photo Prints
Content:
Markers provided with both books are dried up. Taking away 1 star bc of this. Beautiful book though!
Title:
Beware matte printing
Score:
2
Name:
brian r.
Reviewed On:
Hardcover Photo Book
Content:
This was a very high quality book but I would warn future purchasers that the matte printing comes out a bit light and you much of the sharpness of your pictures is lost. I wish we had chosen the glossy option and would hope that would be a better outcome.
Title:
I was disappointed that there
Score:
5
Name:
Mr. A.
Content:
I was disappointed that there was no storage box included ...
Title:
I was disappointed that there
Score:
5
Name:
Gayle A.
Reviewed On:
Everyday Photo Prints
Content:
I was disappointed that there was no storage box included ...
Title:
Lovely large image quality/ poor small
Score:
2
Name:
Molly A.
Content:
Images 4x6 or larger have printed well for our cards in the past. We tried adding small images this year and were disappointed. As a professional photographer, I am comfortable with the quality of the digital file, but was a bit bummed at the print quality. In the future, we will stick to one image per year.
Title:
I bought three hardcover books
Score:
2
Name:
Betsy T.
Reviewed On:
Softcover Photo Book
Content:
I bought three hardcover books earlier in November and really liked them but they weren’t not as crisp or bright as I thought they would be but I liked them and are happy to give them as gifts. I decided to do 3 more different ones for friends and only do the small soft cover. I went through and double checked every picture but when I received the books all three pictures on last page had the heads cut off all three pictures. Because of this I probably won’t order from your company again. I am assuming someone looks at the pictures before actually printing the books and I feel for the money spent I could have received a text or email stating the pictures were either to large or needed to be changed.
Title:
Quality gone down
Score:
3
Name:
Jessica
Reviewed On:
Hardcover Photo Book
Content:
I've ordered from AU since 2020, made four annual photo books and the most recent one I've received has gone down in quality. The first three I was amazed at the quality of the photos with just iPhone cameras, and the last one I ordered the photos came blurry, not pixelated but maybe from the printing or paper. I kept all the options the same as my previous photo books though. The gold/silver foil on the cover of the most recent photo book also came fuzzy. The previous ones were perfect, just exactly how the texts show on the website when designing the book cover. They've also changed something with the font styles on the design, I kept them similar in styles as previous books if not, the same font style but came out connected and thicker than they used to be. A little sad to see quality has gone down especially at the price point :(
Title:
Arrived a bit bent
Score:
3
Name:
joyselenefrye g.
Reviewed On:
Large Format Prints
Content:
The print is decent. Printing matte on card stock brings out the texture of the paper/card and can also make the print a bit darker. Overall, it was a beautiful print. However, they need to do a better job of protecting single prints for shipping. The envelope ended up getting bent, which made a slight crease in the print. It wasn’t worth it to try to return it, but was slightly annoying since printing larger format isn’t cheap and this was a gift for a family member.
Title:
Beautiful book- formatting issues
Score:
2
Name:
Krista F.
Reviewed On:
Baby Board Book
Content:
The title of the book was printed over someone’s face. Also when you don’t put any words in the text box (thinking I was leaving it blank) the text box prompt still appears. Page one was something like “write poem here” laughably impersonal for something that was otherwise beautiful and personalized. Perhaps this is all user error but either way, it arrived late and appeared sloppy and unedited.
Title:
Minor damage to the cover
Score:
4
Name:
tim.johnston055 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Quality of the materials is fantastic, the printing was okay but was on the warmer side. Not egregious but it was noticable - skin tones shifted orange. These were professional photos and proofed on a calibrated display. That said, am still overall pleased. Book came well packaged - but the back cover was bent in the bottom corner. Disappointing to see for such a premium product.
Title:
Muted Colors
Score:
3
Name:
Samuel Q.
Reviewed On:
Large Format Prints
Content:
The colors of the print were muted compared to the original piece.
Title:
Aesthetically pleasing
Score:
3
Name:
Amie
Reviewed On:
Legacy Baby Book
Content:
Appreciate the design of the book. Does seem overpriced, and the pen that's included looks/feels nice, but ran out of ink before completing the baby book (we're on month nine of 12).
Title:
I expected the front to
Score:
3
Name:
Jean P.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I expected the front to have the picture on the actual hook - not a book cover
Title:
Crease on the cover
Score:
1
Name:
Donald T.
Reviewed On:
Softcover Photo Book
Content:
Just received the book but there's a crease on the cover. It is unacceptable. Please let me know where to email you a picture of the crease.
Title:
Resolution low / my fault but would have been good to know
Score:
1
Name:
bents.cog-3g i.
Reviewed On:
Large Format Prints
Content:
Resolution was low and I couldn’t tell online. Wish there was a way to know how bad the resolution will be in the print ahead of time
Title:
Everyday prints
Score:
4
Name:
Sonja B.
Content:
Beautiful quality photos as usual for my daughter’s baby album- however there were 2 photos with scratches.
Title:
Everyday prints
Score:
4
Name:
Sonja B.
Reviewed On:
Everyday Photo Prints
Content:
Beautiful quality photos as usual for my daughter’s baby album- however there were 2 photos with scratches.
Title:
Not enough envelopes- whoops!
Score:
3
Name:
Emilt R.
Reviewed On:
Simply Handwritten Holiday Card
Content:
We love purchasing our Christmas cards from artifact uprising every year! The cards this year looked slightly different than the online proof, mainly muted font color. There were also mismatched envelops to card ratio, thus leaving us short several envelops.
Title:
Beautiful but the tool to design this was a nightmsre
Score:
4
Name:
Erin M.
Content:
We love how our album turned out but it could have been a little better. The pages feel sturdy and the colors/personalization on the cover is gorgeous, but the quality isn’t quite what we expected for the photos (they are little blurry). That may just be due to the size but I felt with the high quality photos from our photographer they would have looked a little sharper on paper. The designer tool itself was the worst thing I have ever used to put something together and I almost completely gave up making this album because of it. Importing photos and moving them around was awful - I wish I could drag and drop between layouts instead of just from the album portal to the layout - it would have saved so much time! In addition to just making the designer tool more user friendly, I wish it would show where the page crease falls once you put s picture in a layout - I could have avoided a seam going through my head for one of the pictures if I had just known to move it a smidge left or right! Overall, gorgeous product with some flaws (especially for the price) but the designer tool is a no from me.
Title:
High quality but not exactly what I expected
Score:
3
Name:
erkammerer g.
Content:
The vow books turned out beautifully and were high quality but the silver lettering was much shinier than I thought it would be.
Title:
Good quality but…
Score:
3
Name:
metzkerbrooke g.
Reviewed On:
Hardcover Photo Book
Content:
The album itself is good quality and the pages turned out nicely however all my photos are much darker and the black and white photos have a blue hue to them. That is disappointing but other than that I liked the product.
Title:
picture quality
Score:
3
Name:
Rong Z.
Reviewed On:
Everyday Photo Book
Content:
I think the picture colors were too dark. The paper quality is good.
Title:
Really good quality, but didn't tell me pictures were blurry
Score:
3
Name:
chelsea.f.chong g.
Content:
The actual material of the book and pages were great. Packaging was very nice too and all of it was high quality. However, the interface for designing the book would error out a lot and had no clear indication of when a picture was too zoomed in and might have become too blurry. Some of my big spread pages came out in low quality.
Title:
Logo could be smaller
Score:
3
Name:
Sally L.
Content:
Logo was too big
Title:
Good quality; not the best UI
Score:
4
Name:
Megan R.
Content:
The book is amazingly well made. We did a signing photo book for the wedding and I love the way the spreads / layouts came out. The actual signing paper prints a bit grainier than actual photo paper. The annoying part was the UI to actually build the book. It never lets you see your photos blown up to the actual size / res that they will be printed at. I used really high-res photos but didn't bother to edit or smooth beyond basic lighting edits because even in my photo editor they looked nice. I could see that you could make out the hairs on my face etc. (blonde female) when I opened the raw photo file on my computer, but then in the UI they don't show up so I expected them not to shop up in print ... but they show up in print ... AND way worse than even in my own photo display on my computer; something about printing on flat paper shows all the bumps under my make-up or makes the eye creases when you smile look way more pronounced or even the little wispy hairs along my jaw line look super pronounced in print. Wish the UI let you click into each photo to understand what it looked like in print or had the option to airbrush photos beyond just basic lighting edits. No one wants a wedding album where all your close ups show how stressed your skin was. Don't think I'll order from AU again will probably use someone with a full editing service for my actual wedding album.
Title:
Limited design capabilities.
Score:
4
Name:
Kim R.
Reviewed On:
Baby Board Book
Content:
I found that the program wasn’t flexible enough to let me design pages - layout, number of pictures on page, words, font, in a way that I would have liked to. I also would have like to add more pages which was not an option.
Title:
It’s nice
Score:
3
Name:
lovekenziie g.
Reviewed On:
Everyday Photo Book
Content:
I feel the photo print quality wasn’t the best even though i uploaded super high res photos. A little pricy for the size and quality
Title:
Where is it?
Score:
1
Name:
Kaye C.
Reviewed On:
Baby Board Book
Content:
I placed the order for my baby board book on June 28. It was shipped on July 7. I was just notified that it would be delivered on August 10. Really? It is going to Hawaii but really?
Title:
Absolutely love the style of
Score:
3
Name:
mackenziepierce213 g.
Reviewed On:
Merry Christmas Bow Card
Content:
Absolutely love the style of this Christmas card, yet the photo look blurry, even though the picture was taken on a professional camera. We also added a note on the back that was cut off at the bottom.
Title:
Good enough
Score:
3
Name:
vkiarsis426 g.
Reviewed On:
Signature Layflat Photo Album
Content:
The book is fine! The letters on the front aren’t super sharp, kinda splotchy and the picture kinda seems like it was stuck on and I could peel it off if I tried. The book itself is also decently sturdy material, only the spine seems a little bit flimsy. The photo pages themselves came out fine! I did not do any research on websites so all I have to compare it to is friends books and this doesn’t seem like the most high quality book that can be purchased but I suppose a super super high quality book would probably be just much more expensive than I thought. So it’s definitely good enough for the purpose of having a wedding book for memories.
Title:
Wish I loved it
Score:
3
Name:
sophiabolakas g.
Reviewed On:
Hardcover Travel Photo Book
Content:
I really wish I could say I loved this product, but unfortunately, the quality of the photos on the paper is just lacking. I actually returned to my first one because the photo quality was so poor and when I received my replacement, it was only mildly better. Their Help team was very responsive and I appreciated that
Title:
Haven’t received photo book yet
Score:
2
Name:
Tayler J.
Reviewed On:
Hardcover Photo Book
Content:
I haven’t received my photo book. It’s been almost a month.
Title:
Bent Corner
Score:
3
Name:
Heather T.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Love the book, but the corner came bent!
Title:
The quality is good but
Score:
4
Name:
Milagros T.
Content:
The quality is good but some photos were cropped. You should have contacted me about it before peinting and sending, as it affected the final design.
Title:
Quality was good though I
Score:
4
Name:
Leigh Y.
Content:
Quality was good though I didn’t notice from description that there is no protective glass or plastic for the display photo.
Title:
The picture qualities were great
Score:
4
Name:
Stephanie K.
Content:
The picture qualities were great but I guess I miss read the size of the books and they were much smaller than I expected. Some pictures are a bit hard to see cause they are small on the page.
Title:
The picture qualities were great
Score:
4
Name:
Stephanie K.
Reviewed On:
Softcover Photo Book
Content:
The picture qualities were great but I guess I miss read the size of the books and they were much smaller than I expected. Some pictures are a bit hard to see cause they are small on the page.
Title:
Baby Board Book
Score:
5
Name:
Rhonda H.
Reviewed On:
Baby Board Book
Content:
Still has not arrived and ordered before Christmas last date arrival. Have still not received.
Title:
Book quality good, but the
Score:
3
Name:
Sarah G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Book quality good, but the photos all printed very dark.
Title:
Good, but not great.
Score:
3
Name:
Amanda M.
Content:
I expected more. For the price I paid, I thought I would get a thoughtful design and back and forth with my designer. It was more of a plug and play of the content I provided. I understand that might just be the process I just wish that was more clear. If I knew that I would have done it myself. I thought I was paying for DESIGN work.
Title:
Mostly great with a few disappointments
Score:
3
Name:
Amy S.
Reviewed On:
Hardcover Photo Book
Content:
I bought two books of the same format. I thought the dust cover sleeves should be a bit longer, as they’re a bit short and fall off easily when the book is open. Some of the photos showed up very dark. And in some there was a phantom line underneath the photos where it looks like it bled over the crop line.
Title:
Wedding album
Score:
4
Name:
ahall1222 g.
Content:
Beautiful, but 1 blurry photo :(
Title:
I expected the quality of
Score:
3
Name:
Fathima J.
Reviewed On:
Softcover Photo Book
Content:
I expected the quality of the. paper to be higher, and expected the image printing to look crisper
Title:
Did not send what I ordered
Score:
1
Name:
brigriffen g.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
I ordered prints in different sizes and they sent them all in the same size. still need to see book did not arrive
Title:
Beautiful cards, Envelope adhesive defective
Score:
3
Name:
pete g.
Reviewed On:
Merry Script Holiday Card
Content:
Beautifully designed, high quality cards that arrived quickly! The adhesive on the envelopes did not stick, and we had to tape each envelope shut.
Title:
Disappointed
Score:
2
Name:
Caroline
Reviewed On:
Hardcover Photo Book
Content:
I created three baby board books as thank you gifts for our midwife team, and selected rush shipping that noted they would arrive on time for our dinner party. They did not arrive on time, but thankfully AU did agree to pay back for shipping. However, when the products did arrive, the text on each page cut off (there must have been invisible borders somewhere in the design process). I also ordered two custom photo books, one for each of my children's births, and while the books themselves are beautiful, the text on both the spine and front cover were botched. I think the user design interface on the custom design tool need some serious overhauling, and/or there needs to be staff who do quality control and realize someone's design is not going to work on a physical product well, and intercept before printing. It's a shame, because the books themselves are beautiful and high-quality.
Title:
Pretty, but control freaks beware
Score:
4
Name:
Taylor O.
Content:
I’d give my albums and the experience a 3.5 star rating. I ordered two albums—twice—for my wedding. The first round were affected by a technical error that cut the descenders from the type on the bottom of the text box, which bothered me as someone who has worked in graphic design and has an eye for detail. AU was very responsive and sympathetic and gave me credit to reorder the albums, though I had to redesign them in a new project due to the technical issue. On the second round, the type looks good, but I was surprised by how different the sage botanical color of the cover looked in person (i opted for a new cover color on the second round). To my picky eyes (got that 100/100 on the Munsell color test, ya know) it came out much closer to the smoke gray than the sage green example as seen on the website. I had looked at the pictures on multiple screens before ordering, and was expecting a dusty green, not a cool silver. I don’t hate the result and didn’t ask for reprints, but I did reach out to customer service about it and they didn’t see the color issue. So don’t order the sage if you are expecting it to be green, i guess? I’d also echo what other reviewers have said about the photo crispness—it’s adequate for me, but it’s not amazing. I do have some enthusiasms to share too: the feel of the albums is excellent—i love the weight of the paper, and the texture of the linen cover. The metallic embossing of the titles is such a classic touch. I also appreciate the relative simplicity of the design options available, though the limited choice does make it more frustrating when those few design choices don’t turn out the way I was expecting. Ultimately, while I will cherish my silver and gold wedding album, i feel like the final product result at AU is too variable for someone like me, who really gets granular about design projects and expects a pretty much perfect outcome at this price point. I’ll probably shop elsewhere for those three baby albums i have waiting in the wings!
Title:
Do not stand the test of time
Score:
3
Name:
Ltcostum
Reviewed On:
Baby Board Book
Content:
If you expect to keep this book in your family library, this is not the book for you. If you only want your child to enjoy it for a year, it will do the trick. The materials used on the cover peel over time so this ends up looking very bad eventually. It didn’t start until about 2 years after we purchased it. Its been 3 years now and we will need to throw it away now as it is falling apart.
Title:
Beautiful photos and gift. But missing item
Score:
3
Name:
Lisa T.
Reviewed On:
Brass Easel & Calendar
Content:
Loved the brass calendar stand and photos. I actually can’t believe how good my iPhone photos came out. But, I ordered 4 brass photo calendars and somehow 4 packs of photos came but only 3 brass stands came. Therefore, I did not have a Christmas gift for my mom. I still have not heard back from the company.
Title:
Photo book
Score:
3
Name:
Ashley M.
Content:
My previous experience was great but this book did not turn out as expected I am disappointed
Title:
Photo book
Score:
3
Name:
Ashley M.
Reviewed On:
Hardcover Photo Book
Content:
My previous experience was great but this book did not turn out as expected I am disappointed
Title:
Duplicated picture for calendar for
Score:
3
Name:
Natalia M.
Reviewed On:
Custom Photo Calendar
Content:
Duplicated picture for calendar for two of the months
Title:
Memories from Europe
Score:
4
Name:
donljones77 g.
Reviewed On:
Memorabilia Pocket
Content:
As advertised, but very expensive for a simple paper product in my opinion.
Title:
Blank sheets
Score:
1
Name:
Elizabeth A.
Reviewed On:
Everyday Photo Prints
Content:
I think if I made a mistake and somehow the photos I chose didn’t show up in the order, I could have been told that and been able to redo it. It was my first attempt. Instead I received one photo and 9 blank sheets.
Title:
My wife and I were
Score:
3
Name:
Adam S.
Reviewed On:
Wedding Photo-Wrapped Hardcover Book
Content:
My wife and I were excited to receive our new wedding book after ordering from Artifact and the product itself looks good overall with the print quality. Only negative is the moodier-style images appear a little dark on the page with less definition and makes them harder to see. My biggest issue is how the books are currently being shipped - within thin cardboard and plastic wrap, but no foam or bubblewrap to cushion the book in transit. The first one we received was slightly damaged and creased and we were grateful the company sent out a reprinted book at no cost to us since this would sit on our coffee table. When the re-print arrived, it appeared even more damaged than the first with a deep dent and tear on the spine (see image). Thankfully they made it right, but just a shame in how these are being packed and arriving damaged considering the cost.
Title:
White spots throughout album
Score:
3
Name:
courtney w.
Content:
I just received my wedding album. A lot of it looks like expected, but there are white spots throughout the album from a printing error. I’ve reached out to customer service, so hopefully they can help me. I also read in the FAQ that brightness should be turned up on photos, as they print darker. Why not put this somewhere when people are actually BUILDING the albums? There is one photo I would have brightened up if i had known before ordering.
Title:
The quality was a bit
Score:
3
Name:
Ell Z.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality was a bit lower than expected (as others have mentioned), but still sufficiently passable.
Title:
Never received it
Score:
5
Name:
Hinarautea T.
Reviewed On:
Legacy Baby Book
Content:
Never received it.. can’t say if I like it or not
Title:
Cute frame but low quality
Score:
2
Name:
Alyssa C.
Reviewed On:
Metal Tabletop Frames
Content:
Cute frame but low quality print
Title:
Not the best baby book
Score:
1
Name:
Deanna E.
Reviewed On:
Legacy Baby Book
Content:
Looks beautiful on the outside but the content is 1/10! I wish the content is fully shown prior to buying it and fully opening it. I
Title:
REVIEW
Score:
4
Name:
Hazel A.
Reviewed On:
Softcover Mini Photo Book
Content:
I didn't love that you trimmed all the photos so that they were cut in places
Title:
Decent for the price
Score:
2
Name:
a.cameron3447 g.
Reviewed On:
Custom Photo Calendar
Content:
I purchased the modern style font and the letters were cut off at the bottom. Significantly more so than what the photos online show. Other than that, it was decent for the price.
Title:
Good quality, but not worth the price
Score:
4
Name:
Maria B.
Reviewed On:
Wedding Layflat Photo Album
Content:
Quality, wildly expensive, small, good color choices.
Title:
Great product but not a value purchase
Score:
4
Name:
Heather K.
Reviewed On:
Baby Board Book
Content:
The quality is wonderful but there are two thing that keep me from a full 5 stars. First, the printed photos are darker than I expected (even on the photos I lightened). It seems like the printing processed used is better for bright or higher contrast images. Second, I love the book but it’s not a value buy. It’s nice, but pricy. A great gift and serves the need. I’d see myself ordering this particular product more frequently if it were more affordable but I’m also happy to save it for special occasions.
Title:
The product itself is nice.
Score:
3
Name:
Emily T.
Content:
The product itself is nice. Unfortunately, the majority of the prints came out too dark, even a bit muddy looking. If your images have a lot of dark colors, you will want to brighten them quite a bit with their editing tool. But my images looked great on screen, so I don't really know how you are supposed to calibrate them. Anyway, the brighter images look nice.
Title:
Christmas cards
Score:
3
Name:
kristi.randel g.
Reviewed On:
Multi-Image Vertical Holiday Card
Content:
Our Christmas cards turned out cute and were good quality. It was relatively easy to design the card and they shipped in a reasonable amount of time. I waited until the last minute, so I paid additional for expedited shipping. I did find these to be more expensive than the average Christmas card, and after receiving tons of cards from other websites, I’m not sure the additional charges were worth it honestly. Also, i wasn’t sent enough envelopes- i was 3 short, which was pretty frustrating.
Title:
Giclee was terribly warm toned. Customer service tried hard but missed
Score:
2
Name:
Ryan W.
Reviewed On:
Giclée Art Prints
Content:
Ordered 3 photos. All were so warm toned they were almost orange. I asked for reprints and they came exactly the same. I kept asking for help and they kept offering to fix it but the customer service people must not understand photography because they couldn’t recommend any other papers or ways to test that the third reprint would be any better so I finally was too fatigued asking the same question and received a refund. The customer service tried I suppose but I don’t think they understand their product. They refused a call so I suspect it’s outsourced to some call center overseas.
Title:
Dark - shadows are intense
Score:
2
Name:
Katie
Reviewed On:
Lustre Photo Prints
Content:
These are very dark, colors are muted, shadows are intense. Overall not a great quality print. Made the mistake of buying the baby book, now I’m stuck getting Everyday Prints because they’re the only thing that fits. Wish they would bring back the satin finish. They were perfect and so much better quality.
Title:
Color Series book
Score:
3
Name:
Nate L.
Content:
I had higher hopes for our color series book. I knew it was small but didn't realize how flimsy the cover and pages would be.
Title:
Color Series book
Score:
3
Name:
Nate L.
Reviewed On:
Color Series Photo Book
Content:
I had higher hopes for our color series book. I knew it was small but didn't realize how flimsy the cover and pages would be.
Title:
Wensite
Score:
3
Name:
Terri
Reviewed On:
Everyday Photo Prints
Content:
Your website was so difficult that I’m abouttto give up on this product that I love
Title:
The pictures look good and
Score:
2
Name:
leadzerolynda g.
Reviewed On:
Baby Board Book
Content:
The pictures look good and we love the book but unfortunately, the pages are beginning to separate after only a few weeks.
Title:
Quality declining
Score:
2
Name:
Brian C.
Reviewed On:
Softcover Photo Book
Content:
I just recently purchase a set of “everyday” prints. I have for many years now. The quality is not as high as it used to be. Not sure what’s happened.
Title:
Katherine Greer
Score:
4
Name:
Katherine M.
Reviewed On:
Hardcover Photo Book
Content:
Overall great book but the writing got cut off on some of the pages and there was no indication that would happen- the preview of the pages seemed fine, so that was disappointing to receive
Title:
Beautiful books, printing was off
Score:
3
Name:
Amie H.
Reviewed On:
Everyday Photo Book
Content:
I ordered 5 books. The cloth covers and matte cardstock pages are absolutely lovely. The colors were rich and beautiful as well. Unfortunately, the printing of the full-size pages was slightly off — cropped the outer edges of each page. I created layouts for my pages, each designed in a square that I then uploaded as png files. Each page printed slightly off-center, which mean the pages I designed with multiple photos flush to the edges had awkward crops for the photos on the outside edge. Didn’t spoil the books by any means, but it was rather disappointing given how beautiful the rest of the details were.
Title:
A bit below my expectations
Score:
3
Name:
Javid B.
Reviewed On:
Hardcover Photo Book
Content:
Overall, my first experience was better than second. In second one, the quality of print was a bit worse compare to what i was expecting, and what i have seen with first album. Also, i have added gift messsage option, but it was not present in the box, so a bit of disappointment on that side as well. The good thing, receiving part, still was positively surprised with present.
Title:
Beautiful after reprint
Score:
5
Name:
Sarah A.
Content:
Just a quick warning to anyone designing a photobook: AU uses pixels to determine font size, *not* points, which most people are accustom to. Our first order of a photobook had illegibly small font. They give warnings for low res photos, why not give a warning for a low res font and call out they use a different system for measurement? We used size 38 font - in most documents, that would be laughably large, but it equated to about 5 point font. Itty bitty. We were able to reorder and the new book looks fantastic, but it was an emotional journey after spending hundreds.
Title:
Beautiful after reprint
Score:
5
Name:
Sarah A.
Content:
Just a quick warning to anyone designing a photobook: AU uses pixels to determine font size, *not* points, which most people are accustom to. Our first order of a photobook had illegibly small font. They give warnings for low res photos, why not give a warning for a low res font and call out they use a different system for measurement? We used size 38 font - in most documents, that would be laughably large, but it equated to about 5 point font. Itty bitty. We were able to reorder and the new book looks fantastic, but it was an emotional journey after spending hundreds.
Title:
Good wedding album, not great
Score:
3
Name:
Nicole M.
Content:
The pre-made layouts are great and the editor software was easy to use, however I wish AU would caption the layouts so you'd know just how large each photo would appear. I choose the largest book size because the editor made every photo look tiny (even on a large monitor), but in reality the smallest photo is 5x6. The end result is a very heavy book that must be laid on a table for viewing. Additionally, the photos print slightly grainy due to the type of paper and isn't the 'fine art' look I had been anticipating. Overall, I love seeing my photos in print but I would have changed my order or gone with a different company had I seen one in-person first.
Title:
Good wedding album, not great
Score:
3
Name:
Nicole
Content:
The pre-made layouts are great and the editor software was easy to use, however I wish AU would caption the layouts so you'd know just how large each photo would appear. I choose the largest book size because the editor made every photo look tiny (even on a large monitor), but in reality the smallest photo is 5x6. The end result is a very heavy book that must be laid on a table for viewing. Additionally, the photos print slightly grainy due to the type of paper and isn't the 'fine art' look I had been anticipating. Overall, I love seeing my photos in print but I would have changed my order or gone with a different company had I seen one in-person first.
Title:
Pretty, but…
Score:
4
Name:
Laura F.
Reviewed On:
Framed Canvas Print
Content:
The product was received as expected. I do feel there is too much white/shadow, making the picture seem insignificant for an 8x10 frame. I would have preferred no white canvas.
Title:
Need assistance
Score:
1
Name:
sarah l.
Reviewed On:
Everyday Photo Prints
Content:
I haven’t received my order yet—-the turnaround time has been really slow!! Help!?
Title:
Book was cute but tiny
Score:
4
Name:
Brenna H.
Reviewed On:
Color Series Photo Book
Content:
It's my fault for not reading the specs, but I was surprised by the size of the completed book, especially for the price I paid. It's hard to tell scale in photos online (and the photos show various size products), so be sure you confirm measurements and adjust your expectations!
Title:
More like lays at 160 degrees
Score:
5
Name:
Alida S.
Reviewed On:
Layflat Photo Album
Content:
The book is beautiful. the cover is spotless. The printing quality is really great, too. However, the pages are not thread bound but instead adhered to each other as if you only wanted one side of an accordion book accessible so you glue the backs together. Which i guess is fine, but they don’t actually lay completely flat- and this seriously bothers me. Also, keep in mind that the foil printing on the cover is spaced according to the front book board without accounting for the spine, so it looks off-center when you first get it. i’m assuming the crease created by heavy use will convince the eye that it is centered later. Whelp, I hope my parents like this photo book of our recently deceased 17 year old family dog :’)
Title:
Needs improvements
Score:
3
Name:
Becky D.
Content:
I am disappointed in the quality of the photo book. The book arrived in the mail with a visibly bent corner. The cover material readily shows finger marks and quickly looked smudged within minutes of sharing with family members. I liked the slim width and light weight of the book. The portability and simplicity is nice since I'm planning on building a yearly photo book series to give to my son. I hope changes are made to make the book better next year.
Title:
Needs improvements
Score:
3
Name:
Becky
Reviewed On:
Color Series Photo Book
Content:
I am disappointed in the quality of the photo book. The book arrived in the mail with a visibly bent corner. The cover material readily shows finger marks and quickly looked smudged within minutes of sharing with family members. I liked the slim width and light weight of the book. The portability and simplicity is nice since I'm planning on building a yearly photo book series to give to my son. I hope changes are made to make the book better next year.
Title:
Haven't received
Score:
2
Name:
Renee C.
Reviewed On:
Wedding Album Design Services
Content:
You shouldn't send a product review when it hasn't been received.
Title:
Good product but be aware..
Score:
3
Name:
ymel85 g.
Reviewed On:
Everyday Photo Book
Content:
The book is of great quality however, the text on the outside cover was never included so I currently have a blank cover with photos on the inside.
Title:
Smaller then I imagine and
Score:
2
Name:
montoya.thomas1011 g.
Reviewed On:
Memorabilia Pocket
Content:
Smaller then I imagine and when placed where instructed it bends the book and kinks pages and the spine of the book. All I put in the pouch was our vows.
Title:
Good for the price, but not great
Score:
3
Name:
Julia P.
Reviewed On:
Color Series Photo Book
Content:
I love this as a low cost option, but I was a little disappointed in a couple of things: mainly, the pictures are printed on a matte paper, but the pictures don't look as crisp (almost faded looking) and there still seems to get a glare on the way the pictures are printed. Also I wish I had been warned not to format pictures too close to the center fold because some get partially lost in the tight binding (as compared to other books that have a layflat binding).
Title:
Trip Board Book
Score:
3
Name:
gabbydiogo g.
Reviewed On:
Baby Board Book
Content:
We did a trip with my friends and their little ones this summer so for Christmas I did a board book for all of the kids with pictures from the trip. The layout and editor on the site are pretty limited but I made it work with creating some collages elsewhere and using those images. I opted for Artifact Uprising due to their premium quality, the book was great quality but unfortunately the way the photos were printed did not mirror what was in the approved preview and some images had parts cut off. If you're ordering this item, be sure to add additional buffer with what you want shown in the image.
Title:
Some picky thoughts on a
Score:
3
Name:
Emily M.
Reviewed On:
Wedding Layflat Photo Album
Content:
Some picky thoughts on a book that cost nearly the price of a honeymoon flight. I'm not sure why I expected the added memorabilia pocket to be already attached to the inside of the book. I have a small issue with the spine of book, the linen cover material seems thicker than expected and left the text on the spine of a little sloppy to imprint or press or read neatly.
Title:
Wedding Guest Book
Score:
3
Name:
chadnjess25 g.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
Very lovely book but edges were bent upon delivery. For how expensive it was I would have expected better quality material and delivery.
Title:
Great product but
Score:
4
Name:
Elizabeth N.
Reviewed On:
Baby Board Book
Content:
I mostly love the book but some pictures came out dark. Wish there was a way to fix that. They did not look dark in t He sample.
Title:
These books turned out well
Score:
4
Name:
jenhumphrey7001 g.
Content:
These books turned out well and the quality is excellent but again, the customer service is just not available. When designing and using uploaded photos, there is a need for feedback with a live person. An email several hours or a day later it’s just not sufficient. And not being able to tweak small details is frustrating also. But if you can manage all of these, this product is for you!
Title:
Not as good quality as before.
Score:
3
Name:
and.extra21 g.
Reviewed On:
Baby Board Book
Content:
I bought a board book in 2021. It was great. 5 stars for the 2021 book in terms of print color. It started to peel a little after many reads. However, I just purchased a board book for Father’s Day 2026 and the quality was not as nice as the 2021 printing. The new book is smaller, slightly less glossy and the photo quality is sort of dull or washed out compared to the 2021 book. I guess they changed printers?
Title:
I ’d love to review it if it would show up!
Score:
1
Name:
Rachel T.
Reviewed On:
Wedding Album Design Services
Content:
We ordered a photo album to use as an guestbook and our wedding is in five days and it still has not arrived! Placed order a month ago.
Title:
Everyday photo book
Score:
2
Name:
chum2 s.
Reviewed On:
Everyday Photo Book
Content:
The photos were a little bit more grainy than I anticipated. .
Title:
Allow time for replacement items, and don't send directly to recipient
Score:
3
Name:
Katelyn P.
Reviewed On:
Brass Easel & Calendar
Content:
The brass easel is a lovely product. Unfortunately the item arrived so bent that it couldn't be assembled. My other item in the same order was also damaged. When I contacted the company they very quickly sent replacements; thankfully those arrived in gift-able condition. Luckily I'd allowed enough time between ordering and gifting date to allow for this—and highly recommend others do the same. In my opinion the print quality for the calendar pages is kind of blah, but the recipients don't seem to mind.
Title:
Great photos, but the binding didn't last a week
Score:
2
Name:
Sol V.
Reviewed On:
Baby Board Book
Content:
We got the 40-page board book for our 18-month-old daughter. She absolutely loves it, but the binding was completely destroyed in less than a week from her playing with it constantly. We've been very happy with other purchases from Artifact Uprising, but I'd skip this one.
Title:
Dark images - not typical
Score:
3
Name:
Carrie M.
Reviewed On:
Everyday Photo Prints
Content:
Been ordering from AU for years but this time all images (everyday and lustre ) came out dark. I have developed a good eye for adjusting so the print well on the papers but bummed this time all prints (including gifts) came back dark and a bit muddy.
Title:
Beautiful but some printing issues
Score:
2
Name:
Stephanie P.
Reviewed On:
Hardcover Photo Book
Content:
A few photos had spots from poor printing, which is a shame because you are paying a premium for quality. Bit otherwise it is a beautiful book.
Title:
Beautiful cards but crooked
Score:
2
Name:
loop.melissa@gmail.com l.
Reviewed On:
Effortless Holiday Card
Content:
About 30% of the cards were at least a little off center. About 10 were super off. Of course it was too late to do anything about it because they were holiday cards. I expected better quality control from artifact. They are usually great. The photos looked beautiful though
Title:
Photos are not sharp
Score:
2
Name:
Natalia A.
Reviewed On:
Everyday Photo Prints
Content:
I was not satisfy with my purchase. I printed some of my wedding photos in the matte paper but they lack the sharpness and contrast of the original image.
Title:
Nice photo album, but photos print a bit dark
Score:
4
Name:
Kayla F.
Content:
I love our wedding album, but wish I had known that the photos would print so dark. A few low light ones are almost illegible because they are so dark. I would recommend lightening pictures up if you're printing any that are dark in an album. Perhaps it will lighten up over time, but I'm not so sure about that.
Title:
Nice photo album, but photos print a bit dark
Score:
4
Name:
Kayla F.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I love our wedding album, but wish I had known that the photos would print so dark. A few low light ones are almost illegible because they are so dark. I would recommend lightening pictures up if you're printing any that are dark in an album. Perhaps it will lighten up over time, but I'm not so sure about that.
Title:
Good, but not great, as other work you’ve done for me
Score:
4
Name:
Kim D.
Reviewed On:
Square Photo Prints
Content:
The photos were much darker and not as crisp as they always were before.
Title:
Beautiful album
Score:
1
Name:
betheggs81 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
It’s absolutely beautiful, but my album was not cut properly and the layout on each page is affected by this. I’ve reached out over 2 weeks ago and have heard nothing back on how to make this right.
Title:
Beautiful Book, Difficult to Design
Score:
4
Name:
Michelle Y.
Reviewed On:
Softcover Photo Book
Content:
Great printing as always but the design process was difficult. If you want to include text and specific formatting in your book, be prepared for an arduous and grating experience.
Title:
So adorable BUT smooshed corners
Score:
4
Name:
Kay C.
Reviewed On:
Baby Board Book
Content:
This is such a cute book, and I love how I was able to personalize it. But a little crushed that the corners were crushed when I received the book.
Title:
The cover is a little
Score:
4
Name:
shannonleblen g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The cover is a little off-center and the photos printed slightly dark, something to be aware of for the future. Quality is good overall, though, and it shipped quickly.
Title:
Photo did not arrive
Score:
1
Name:
nadia h.
Reviewed On:
Large Format Prints
Content:
Photo did not arrive
Title:
Always love the quality - not so much the cost
Score:
2
Name:
Lindsey B.
Reviewed On:
Legacy Baby Book
Content:
Have ordered many products from you all over the course of several years. Our family loves the quality and aesthetic that artifact uprising offers. Unfortunately, being in Canada it’s even more costly to splurge on albums or prints though I tell myself it’s worth it and wait for promotions to place purchases. Shipping already costs 36$ USD and this time around I was hit with an additional 14$ charge from FedEx weeks after I had already received my album. This is incredibly disappointing and makes me question another purchase in the future - can’t you all offer anything better for shipping internationally?
Title:
Color Series Photo Book
Score:
3
Name:
Daniela M.
Reviewed On:
Color Series Photo Book
Content:
The print quality and the pages were beautiful, however, the book had a visible dent at the spine on the front cover and the circular cutout was a bit jagged. This is the second color series book that I've ordered. The first one was a gift and it was perfect! I would like to order a third for myself, but I'm having second thoughts based on the last order.
Title:
Wish I Got Lustre
Score:
3
Name:
Stephanie C.
Reviewed On:
Wedding Layflat Photo Album
Content:
Overall album quality is great (textured cover, thick pages, beautiful layouts) and was pleased with the process creating the album but wish I got lustre instead. The examples listed are a bit misleading and made my photos darker. Our photographer took beautiful, high resolution photos but this paper texture took away from the quality of images taken, almost to the point where some looked blurry. Please provide better examples of the paper types.
Title:
Cute, but expensive
Score:
3
Name:
Natasha N.
Content:
This photo book is lovely, but quite expensive for what it is. I will probably try a few other photo book services before deciding whether or not to circle back to these books.
Title:
Cute, but expensive
Score:
3
Name:
Natasha N.
Reviewed On:
Color Series Photo Book
Content:
This photo book is lovely, but quite expensive for what it is. I will probably try a few other photo book services before deciding whether or not to circle back to these books.
Title:
Large print
Score:
2
Name:
Afiya B.
Content:
Photo was printed not on real photo paper but poster. Colors were nice but darker than the actual photo.
Title:
Large print
Score:
2
Name:
Afiya B.
Reviewed On:
Large Format Prints
Content:
Photo was printed not on real photo paper but poster. Colors were nice but darker than the actual photo.
Title:
Very Expensive
Score:
3
Name:
Debby A.
Content:
Nice card stock buy very costly, doubt we will use this company again.
Title:
layflat photo album
Score:
4
Name:
David B.
Reviewed On:
Layflat Photo Album
Content:
Love the look with the gold foil stamping and pink linen. Unfortunately the book does not close all the way as it is warped and leaves a 1/2 gap. Everything else i've ordered has been great.
Title:
Beautiful album, inaccurate color for photos
Score:
4
Name:
Gretchen H.
Content:
I ordered an album for our wedding photos and the final product is high quality and well made. However, some of the photos were printed with dull and muted colors far from the originals uploaded. I am not sure if that was an intentional filter with the product or just a mistake, but it was disappointing
Title:
Room to improve
Score:
3
Name:
Kui K.
Reviewed On:
Multi-Image 2025 Holiday Card
Content:
First of all, I think the shipping charge is way too expensive. It basically negated saving fromhe discount. I love the product and I care to support American produced products. It’s part of the reason why i don’t use a competing product what I know would print and ship from abroad. But, I really do feel that you are stretching hat tolorant limit I have where values almost not worth the cost.
Title:
Love book, but printed wrong!
Score:
3
Name:
katharinestevenwedding2022 g.
Content:
We love the book, but it did not print the exact PDF of our photos and has to be reprinted. We’re still waiting for this to be resolved with AU!
Title:
Wedding Photo Book
Score:
3
Name:
jacquelinebeth2012 g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
I really like the book overall and the layout options. The reason I rated it a 3 is because there is bleeding throughout book on multiple pages. Like a large smudge on one page that bled through to the next 5-10 pages. This occurred in multiple places. Additionally, the cover was folded onto the book incorrectly, so the words on the binding aren’t lined up correctly. Lastly, they aren’t kidding when they say to lighten your photos. I did lighten mine and used the websites tips and tricks for this, but I still didn’t lighten them enough.
Title:
good but not great for
Score:
3
Name:
Sara M.
Content:
good but not great for the price.
Title:
Very thick card stock, better for post cards
Score:
2
Name:
Liza S.
Reviewed On:
Everyday Photo Prints
Content:
They are more post cards than everyday photo prints. Too thick for some frames and the border makes the photo itself a non-standard size.
Title:
Wedding Album
Score:
2
Name:
Mari K.
Content:
I have not received my photo book yet because you cancelled my first order. The reason you cancelled was because the font on the cover and spine was not the default font. Why would you not just send an email asking for me to correct it? Instead, my credit card was charged then refunded. This just does not make sense. Artifact Uprising is lucky I reordered today. Please do not cancel this order.
Title:
Great but wish the binding was better
Score:
4
Name:
Marissa F.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Love the finished product! It’s beautiful and easy to create. However the glued binding is not good quality and already doesn’t look straight. For the price these books should be sewn binding.
Title:
Beautiful Book, but a bit pricey
Score:
5
Name:
Haley B.
Reviewed On:
Hardcover Photo Book
Content:
The book turned out great, however, as more providers are offering similar items, I found this one to be overpriced. Great product, but would probably try another retailer next time.
Title:
Nice keepsake, just wish the photos were printed brighter
Score:
3
Name:
Jeffrey M.
Reviewed On:
Signature Layflat Photo Album
Content:
Honestly, for the price paid, the pictures came out dull looking. I understand that paper is always less bright than a computer screen, but I feel like they could have compensated for it, or at least warned me that the pictures would be a lot less vibrant/bright than they were on the computer. The book itself is high quality, and the custom box is well made, I just wish the pictures were brighter!
Title:
Pictures
Score:
1
Name:
logann.merriman g.
Reviewed On:
Hardcover Photo Book
Content:
I think that the book looks wonderful and well put together. Some of the photos qualities were a little underwhelming. It wasn’t even the ones that warned me that they might print in low resolution.
Title:
Photos Print so Dark
Score:
2
Name:
Sarah G.
Reviewed On:
Hardcover Photo Book
Content:
Everytime I use Artifact Uprising I love the book quality, but the printing quality is not great. All my photos print far darker than they should, so I'm not sure I will be using it again
Title:
Beautiful but could be better
Score:
4
Name:
Antonio A.
Reviewed On:
'Tis The Season Holiday Card
Content:
This came out really nice, but the photos were a little grainy. The paper is great quality - really thick and beautiful, but I don't think it was the best for photos.
Title:
Photo book
Score:
3
Name:
Marilyn E.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I don’t usually write negative reviews, but in this case Im very unhappy with the printing if the book I received. All of the photos were much darker than they should have been. I realize there could be some difference between what is viewed on my computer monitor and print, and some variation because of the paper used. But it should not have been that much. In fact, I had it reprinted using another company and the coloration and brightness was just as I expected it to be. So unfortunately, I won’t waste my time and money on another book from Artifact Uprising. I did email with my concerns and was given opportunity to send in copies of the printing I was unhappy with. I just dont have the time for all of that. Because customer service, did quickly answer my email, I gave 3 stars instead of 1.
Title:
Wedding album
Score:
4
Name:
amber u.
Reviewed On:
Wedding Layflat Photo Album
Content:
Nice lay flat photos. Crease doesn’t disrupt photo. Nice, but not super clear. Maybe like a filter to hide flaws was applied by my photographer or the album, not sure.
Title:
It was a nice book.
Score:
2
Name:
Morgan P.
Reviewed On:
Wedding Guest Book
Content:
It was a nice book. The pictures were professionally taken so they were high quality when I uploaded them so I am not sure why they printed in the book with a blue hue. I am assuming the companies printer was off on the coloring. I paid a couple hundred dollars so I was hoping for a bit higher quality. Hoping people don't notice too bad at the wedding.
Title:
hardcover photo book
Score:
5
Name:
Buff S.
Content:
I loved how the book turned out. The one complaint I have about the printing is the images are always much darker than on my computer. All the darker tones go completely black. I’ve printed with Artifact before and knew this and lightened all the dark tones and it still wasn’t enough.
Title:
hardcover photo book
Score:
5
Name:
Buff S.
Reviewed On:
Hardcover Photo Book
Content:
I loved how the book turned out. The one complaint I have about the printing is the images are always much darker than on my computer. All the darker tones go completely black. I’ve printed with Artifact before and knew this and lightened all the dark tones and it still wasn’t enough.
Title:
The frame quality was great
Score:
4
Name:
Jenna A.
Reviewed On:
Modern Metal Frames
Content:
The frame quality was great but the picture quality was much lower than what appeared in the preview on my computer when I ordered the print. It looks great from far away but there is distortion when viewed close up. This was unexpected
Title:
Not enough prompts or colors
Score:
3
Name:
alexesposto9 g.
Reviewed On:
Legacy Baby Book
Content:
If they let us preview the book first I would have no complains bc I know what I got.
Title:
Great Product but still awaiting partial order
Score:
4
Name:
Amy T.
Reviewed On:
Brass & Wood Display Box
Content:
I love this storage frame. Have bought 2 years ago as wedding shower gifts. I finally decided to order three for myself and they have been shipped one at a time months apart. I still am awaiting my third frame. I wish the website had just shown they weren’t in stock. Such a lovely product, but the delay has been inconvenient so that explains my lower rating.
Title:
A little bit disappointed
Score:
3
Name:
Lisa L.
Reviewed On:
Hardcover Photo Book
Content:
It was incredibly late even though I paid for faster shipping and followed their directions for on time delivery. Their customer service was good. It was double the time estimated. They did return my shipping fee at least when I asked for it. The product itself was fine.
Title:
The photo quality was fantastic, but the wood was very messily drilled and lacked good craftsmanship.
Score:
4
Name:
tolya s.
Content:
Beautiful.
Title:
Excellent card but doesn't make best use of space for pics.
Score:
4
Name:
The F.
Reviewed On:
Ornamental Foil Holiday Card
Content:
The quality of the card was great with the foil, but the card didn't make the best use of space with the pictures, which was the only downside. It was very easy to upload pictures and center them.
Title:
Way too deep for album
Score:
5
Name:
Steve H.
Reviewed On:
Walnut Album Box
Content:
Way too deep for album
Title:
Hardcover book 7x7
Score:
3
Name:
DANIELA M.
Reviewed On:
Everyday Photo Book
Content:
I ordered 7 books, The products are good, but for the second time the covers were crumpled. Maybe you’ve got pay more attention to the delivery package.
Title:
East to use, but photos really dark
Score:
3
Name:
Leilani B.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
This process was easy to make, but the photos in the book ended up printing extremely dark and low in brightness/color in comparison to what I had put in originally. First time using this and am nervous to spend this much for my wedding album.
Title:
Loved my precious purchase but…
Score:
3
Name:
Stacey W.
Reviewed On:
Hardcover Photo Book
Content:
I really liked the last photo book I purchased from Artifact Uprising so I decided to make a wedding album. I did a foil print on the cover sleeve, and the ink bled and did not look good. A lot of my photos looked a lot darker compared to the prints that were in the last photo book I made. Most of the photos I had in the wedding album were taken in perfect natural lighting and the edits/filters used on them made them look bright and airy. However, after they were printed they looked dark and moody. They look nothing like the large photo prints I’ve made to hang in my house. I’m surprised there was that much of a difference between the two photo books I’ve ordered. Even though I’ve had issues with this last book, I do have to say that the book and paper are high quality and I like the size offerings.
Title:
Wedding Album Turned out Beautiful
Score:
5
Name:
Brenna B.
Content:
The quality is amazing. However, the cover choices and software making the album are not. It kept freezing, losing my work, if I tried a different page format - my work was gone. I noticed in the final product, there were some cropping issues that were not there in my previews. The album did turn out beautifully, I just feel like it took me way longer than it should have to obtain the finished product. There also were not enough cover options. And adding a box - that’s pretty expensive on top of the already expensive album cost. There should be more box options. It does come with a nice white cardboard box… but one expensive choice for wood could be better.
Title:
Guest Book
Score:
5
Name:
Lori S.
Reviewed On:
Wedding Guest Book
Content:
Very satisfied-photos a bit grainy on superfine paper.
Title:
Check the proof!
Score:
2
Name:
genevra.stone g.
Reviewed On:
Tartan Trim Holiday Card
Content:
The autosave feature didn't save--be sure to check your proofs. And the print was dark. Had to print a second batch (hence the above warning), and the color was much better.
Title:
They did not put the
Score:
1
Name:
Diane W.
Content:
They did not put the title on the front of the book- I had picked silver lettering.
Title:
They did not put the
Score:
1
Name:
Dw
Reviewed On:
Everyday Photo Book
Content:
They did not put the title on the front of the book- I had picked silver lettering.
Title:
Nice book. Expensive shipping
Score:
4
Name:
David L.
Content:
The layout options for the book were a bit limited (I specifically would like to see larger images on the 4 landscape layout with less white space on the page), but overall the book looked great. It is a lovely family archive of photos from the past calendar year. I was disappointed with the surprisingly expensive shipping $35USD cost to Canada which I was unaware of until after I had spent hours uploading images and putting the book together. At that point I was already time-investment committed to the project and felt forced to pay the expensive shipping.
Title:
Nice book. Expensive shipping
Score:
4
Name:
David L.
Reviewed On:
Hardcover Photo Book
Content:
The layout options for the book were a bit limited (I specifically would like to see larger images on the 4 landscape layout with less white space on the page), but overall the book looked great. It is a lovely family archive of photos from the past calendar year. I was disappointed with the surprisingly expensive shipping $35USD cost to Canada which I was unaware of until after I had spent hours uploading images and putting the book together. At that point I was already time-investment committed to the project and felt forced to pay the expensive shipping.
Title:
Loved how easy the made
Score:
3
Name:
Serena M.
Reviewed On:
Everyday Photo Book
Content:
Loved how easy the made it to create the book and the beautiful color options. Hate how expensive it was for shipping and upon arrival, really wasn't impressed with the quality of the spine
Title:
Printing error
Score:
3
Name:
Alex N.
Content:
I love the way the product looks but half of the pictures are someone else’s.
Title:
Beautiful, but photos are so dark!
Score:
2
Name:
Mary
Content:
Great, easy to use interface. Looks very classy. However the photos are printed so dark, and I printed only professionally photos. I read a few reviews that the photos were printed dark in the books but wanted to give it a go. I love the look of the book but probably would not order again as I feel like I can’t see details in a lot of the pictures.
Title:
Cover error
Score:
2
Name:
Rachel S.
Reviewed On:
Hardcover Photo Book
Content:
It was beautiful on the inside but the words on the cover got cut off!! We were sad that we didn’t realize until our recipient opened it on Christmas.
Title:
Beautiful book but not great for babies who like to chew on edges
Score:
3
Name:
Stephanie H.
Reviewed On:
Baby Board Book
Content:
Beautifully printed and love the book. Would be 5 stars except when I first received it I wiped it down, knowing my 5 mo old would put it in her mouth. I only used a damp (not that wet) paper towel and all of the edges delaminated slightly (there’s a thin plastic-like Laminate layer of each page but not on the edges, so the water was wicked up between the laminate layer and the cardboard on each page. Perhaps if the price point was much lower I wouldn’t mind, but given the price point I would have hoped it to have a longer life span. Babies love to put the edges of the book in their mouth, including mine. I can only imagine how bad it will get if I let her play with it. For now we have to keep it at arms length from her when we read it so it doesn’t get ruined. Hope they can figure out a way to fix this. If so, I would order more!
Title:
Beautiful
Score:
4
Name:
bauerwedding26 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
The binding on the side came a bit wrinkled. . . not sure if it was the binding settling but it was a disappointment at first. The inside was beautiful. We will need to reconsider using the company in the future.
Title:
Cute! But prints dark and blurry
Score:
3
Name:
Carolyn D.
Reviewed On:
Baby Board Book
Content:
This is a really cute product, and I'm definitely glad we have it. However, expect that the photos will print darker than what you see online, and the words are blurry.
Title:
I’ve ordered several books from
Score:
2
Name:
Taylor C.
Reviewed On:
Hardcover Photo Book
Content:
I’ve ordered several books from you guys and this is the first one where the quality of the pictures was not the best
Title:
Still haven’t received any of
Score:
1
Name:
Steven N.
Reviewed On:
Color Series Photo Book
Content:
Still haven’t received any of my 3 orders…
Title:
So-So
Score:
3
Name:
Cynthia G.
Reviewed On:
Calendar Refill Pack
Content:
Now this one, which I purchased 4 of, was not so good as the wall calendar. It obviously is printed in a different place. All the photos were much darker than the originals on my computer, and yes MUCH darker than the ones printed on my wall calendar, as I have a known comparison. Also these were mailed to recipient gifts and there was NO way to let them know who sent this. I had to tell them ahead of time to expect this. Everything arrived sooner than expected during the holiday season. Again, a positive experience with one item and not so good with another, similar to what I had back in May 2024. Next year I am going to try another source for my calendar needs.
Title:
Be mindful of the linen
Score:
4
Name:
Cassie
Reviewed On:
Layflat Photo Album
Content:
The photo and page quality is excellent! The first photo page has some kind of crinkled line on it. The book arrived with the linen cover all scuffed with markings on it. For the price we paid, I would have expected the book to be pristine once we opened the box.
Title:
Colors Not Vibrant
Score:
4
Name:
Julie E.
Reviewed On:
Hardcover Photo Book
Content:
I think the design tool and structure of the book was great. The deepness and vibrancy of colors were lacking. I am worried our wedding book will fad even further over time since the photos don't show up well now.
Title:
Colors Not Vibrant
Score:
4
Name:
Julie E.
Content:
I think the design tool and structure of the book was great. The deepness and vibrancy of colors were lacking. I am worried our wedding book will fad even further over time since the photos don't show up well now.
Title:
Beautiful design, lack of quality-assurance
Score:
3
Name:
Brook T.
Reviewed On:
Legacy Baby Book
Content:
This is a beautifully designed album, but mine came with two chapters for seven months and none for eight. If you are gifting this item, I recommend checking to be sure all the contents are there before you give or wrap the album. Such an upscale product should have better quality assurance.
Title:
Cover not so great
Score:
2
Name:
kathleencgaffney g.
Reviewed On:
Signature Layflat Photo Album
Content:
I would hope that after spending $500 on an album the photo sticker in the front would be applied a little nicer so the edges aren't immediately peeling. The inner pages *are* nice and thick
Title:
Cute but starting to fall apart already...
Score:
3
Name:
sashakarang g.
Reviewed On:
Baby Board Book
Content:
We made a book with our family's pictures for baby to learn to recognize the most important and closest people in our family, even though they live far from us. The quality appeared excellent when we first received it - bright, beautiful, good quality pictures after being sure to only use photos that were of high enough resolution. It looked exactly like the proofs we received. However after only a few gentle uses of our rather calm 4 month old baby, we noticed that the clear covering is already starting to peel back. I think this is because of how the cardboard book is cut after laminating, but still it isn't promising longevity for a book that is intended to be used by babies who aren't able to always be gentle with items!
Title:
Photo framed upside down
Score:
3
Name:
Meghan J.
Reviewed On:
Modern Metal Frames
Content:
The photo itself and frame are nice but the photo was framed upside down. It looks like it’s a couple screws to undo the frame to flip it so should hopefully be an easy fix but just the same a little disappointing given the cost of the product.
Title:
Purchase Has Not Arrived
Score:
1
Name:
The F.
Content:
I cannot review my satisfaction with my order because I have yet to receive it. However, I am grateful to have received a refund with no trouble due to its late arrival.
Title:
Little guy
Score:
4
Name:
Ashley Q.
Reviewed On:
Color Series Photo Book
Content:
It’s cute! The size is a lot smaller than I realized (didn’t read the description well enough haha). It does mean that even large type is not super easy to read, and that the gold text on the front bleeds out a bit and looks blurry. It makes a good little gift for my friends birthday!
Title:
Stunning Design But Muddy Printing
Score:
3
Name:
macyalbaitis g.
Reviewed On:
Hardcover Photo Book
Content:
The presentation is really impressive but the photos are really muddy/blurry and much darker than those that I uploaded. The source photos were high quality, bright, and incredibly clear, so I think it might be a printing issue. I just feel like with how expensive this product was that the printing would be top notch. . . a little disappointed :(
Title:
?
Score:
4
Name:
Gretchen L.
Reviewed On:
Multi-Image 2025 Holiday Card
Content:
my first try at doing a card from any company, fitting photos into boxes, putting in text as I generally do a holiday letter and put photos in as I go along (usually on Word)--comments: paper was a bit earthy "rough" for my own taste and had to tape the envelopes shut as they didn't adhere properly. I liked that you had a card with lots of photo boxes as I am a grandmother and had a lot of good grandkid photos, etc. I may revert back to my own home-made style next year, but in every other respect you did a nice job -- thank you! I do not wish my name to be used. Anonymous!
Title:
Rylan’s Picture Book
Score:
5
Name:
Michelle M.
Content:
I don’t know! It hasn’t been delivered!!
Title:
Rylan’s Picture Book
Score:
5
Name:
Michelle M.
Reviewed On:
Gallery Frames
Content:
I don’t know! It hasn’t been delivered!!
Title:
Nice end product.
Score:
3
Name:
Carol O.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Created a hardbound ~8. 25" x 11" book of photos from a trip. End result was nice but some text ended up almost in the binding though the design software did not warn me of this. Also, the design software was limited in capability. For instance, a handful of fonts vs. accessing the computer's system fonts; it was not easy to manipulate pages once they were created; I like to know the size of the photo/text boxes I make to ensure continuity across pages but that wasn't an option, etc. I've done a great deal of design work over the years and this tool just wasn't great.
Title:
Print quality just ok
Score:
3
Name:
beklarson g.
Reviewed On:
Hardcover Annual Photo Book
Content:
Paper quality is really nice and the book itself looks really classy. However, the prints turned out quite a bit darker than in my proof, some so much that the picture was difficult to see, which didn’t exactly bring our memories to life.
Title:
The quality was incredible but
Score:
3
Name:
Jenna N.
Reviewed On:
Baby Board Book
Content:
The quality was incredible but the images came out significantly darker than the sample I made online.
Title:
I was disappointed in the
Score:
3
Name:
Emily G.
Reviewed On:
Hardcover Photo Book
Content:
I was disappointed in the paper quality/look, perhaps I selected incorrectly but I didn't realize it would appear so informal.
Title:
Heads up they arrive rolled
Score:
1
Name:
MHeffler
Reviewed On:
Large Format Prints
Content:
I was shocked to see that my large format prints all arrived rolled up. Not a huge deal because the frames and glass will obviously keep them flat, but just an FYI especially if you want something thicker.
Title:
Great quality but shipping to Canada is exorbitant
Score:
4
Name:
Emaleah S.
Reviewed On:
Baby Board Book
Content:
The quality of the book is perfect. The interface is a bit glitchy but manageable. Unfortunately as I live in Canada the shipping and duty ended up being exorbitant— nearly $80. Had that been clear earlier in the process I wouldn’t have bought it, but having sunk hours into the project I went through with the purchase. I justify this by telling myself will be a keepsake for life, but I wouldn’t be able to make another book unless more affordable shipping options become available.
Title:
Very pretty
Score:
4
Name:
julie d.
Content:
Too expensive
Title:
Slightly blurry but okay
Score:
3
Name:
Kara D.
Reviewed On:
Square Photo Prints
Content:
I love the size snd weight of the paper. The photos didn’t print as crisply as they usually do this time.
Title:
It was late. I like
Score:
3
Name:
Lisa M.
Reviewed On:
Baby Board Book
Content:
It was late. I like the product.
Title:
Wedding Album
Score:
4
Name:
vanessa P.
Content:
Overall good quality, but the wrap cover, while beautifully printed, looks like a bit of an after thought. Good quality pictures, though I despise the limited formatting available for photo lay-out. It's difficult to arrange pages without a lot of wasted white space.
Title:
Wedding Album
Score:
4
Name:
Vanessa F.
Reviewed On:
Hardcover Photo Book
Content:
Overall good quality, but the wrap cover, while beautifully printed, looks like a bit of an after thought. Good quality pictures, though I despise the limited formatting available for photo lay-out. It's difficult to arrange pages without a lot of wasted white space.
Title:
good product, poor shipping accuracy
Score:
3
Name:
claudiadoyle.263 g.
Reviewed On:
Baby Board Book
Content:
Product was great, shipping took over a week (we paid for expedited shipping, too)
Title:
Ok print quality but super fun gift idea
Score:
3
Name:
Miriam S.
Reviewed On:
Calendar Refill Pack
Content:
Turnaround time was longer than previous holiday orders but arrived in plenty of time for Christmas. I’m a little disappointed with the print quality. The images are not as crisp as they used to be. Paper quality and the actual calendar numbers are lovely. Overall would still very much recommend this and will continue to get a refill every year. It’s one of my favorite gifts.
Title:
Card
Score:
1
Name:
Nora A.
Reviewed On:
'Tis the Season 4-Image Card
Content:
A lot darker than expected
Title:
Counting mistake?
Score:
3
Name:
Julia K.
Reviewed On:
Spotted Christmas Card
Content:
Really liked the design/quality of the cards but we received 35 instead of 40. And even less of the 40 addressed envelopes we ordered. Have never had this issue with past card orders and have always been happy with AU products overall.
Title:
Great album but limited design features if you DIY
Score:
4
Name:
Meagan
Reviewed On:
Layflat Photo Album
Content:
I had an album made of my daughter's first year professional photos. I used design services and it was a pretty easy and seamless process. I was happy with the final result and would consider using again. On the other hand, I started designing my own album for my daughter's first birthday. This is were AU is lacking. The DIY side of it is very limited. You can only use their preset layouts and you cannot tweak them at all. You can't create your own layouts either unless you created them in photoshop and then load them as full spread jpg images which isn't quick/easy. I also designed my entire album and then decided I wanted a different cover type and there is no way to copy your page designs to another album (even if its the same size). Overall, the book quality is nice. I would like to see more customization options for the cover text and adding more lines of text and larger fonts. I also think the book design software could use a lot more functionality. If you use design services they can do this for you on their end but you end up paying more if you already have a design in mind. I would use them again but please AU add some more features to your design software to keep up with the other album design companies out there!
Title:
Customer service with issues and quality of products
Score:
5
Name:
Chelsea S.
Content:
Customer service with issues and quality of products.
Title:
Customer service with issues and quality of products
Score:
5
Name:
Chelsea S.
Reviewed On:
Everyday Photo Prints
Content:
Customer service with issues and quality of products.
Title:
Cute design, resolution inconsistent
Score:
4
Name:
Ross W.
Reviewed On:
Modern Wall Calendar
Content:
Cute design, resolution turned out well on most photos but not all.
Title:
Beautiful but cover text was not centered
Score:
4
Name:
msmyth0227 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Everything was perfect except that the text on both books I ordered were completely off center on the cover. The quality of everything else was great! Just wish the covers would have been centered as this is the part that is displayed.
Title:
I requested both addresses to be printed
Score:
1
Name:
The B.
Reviewed On:
Handwritten Thanks Card
Content:
I only received envelopes with return address printed when I paid for both.
Title:
Alright
Score:
5
Name:
diction.davies g.
Reviewed On:
Baby Board Book
Content:
The book is really pretty. Crazy expensive and slightly limiting as inyou can't pick fonts or scale various images
Title:
Nothing I would change
Score:
5
Name:
Sandra B.
Content:
Nothing I would change about AU!
Title:
Nothing I would change
Score:
5
Name:
Sandra B.
Reviewed On:
Everyday Photo Prints
Content:
Nothing I would change about AU!
Title:
Mother’s Day review
Score:
4
Name:
Jacob E.
Reviewed On:
Baby Board Book
Content:
The book itself was great and my wife loved it. However it was delayed in shipping because after it began its eastward journey to Brooklyn it was inexplicably sent back to the point of origin. If this was due to any mislabeling or other packaging defects caused by Artifact, that is disappointing as it barely arrived in time for me to give it to her later in the day on Mother’s Day and I could not wrap it in advance to give it to her that morning with her other gifts.
Title:
These ornaments are darling, however,
Score:
2
Name:
Yasmin C.
Reviewed On:
Pressed Glass Photo Ornament
Content:
These ornaments are darling, however, they don’t stay shut and the pictures fall out constantly. I would love for it to be an heirloom, but I am doubtful that it will hold up more than a few Christmases
Title:
12 Hour Delivery
Score:
2
Name:
Laura
Reviewed On:
E-Gift Card
Content:
Ordering the gift card was simple enough, but I read through all of the FAQs and additional information and all it said it could take up to an hour to receive the card but it took almost 12 hours. The eGiftcard was delivered the next morning at 8:01a. m. PT which makes me believe that delivery is within one hour if it's regular, west coast business hours, maybe? If that's the case, it should be communicated. I was doing late night shopping and wanted that gift card immediately to place another order. Additionally, it was hard for me to review my order details and double check that all of the details were correct. It would be great if that information was included in the invoice instead of just the names. Potential solutions to remedy these issues: 1. Include in the details and/or FAQs that the eGiftcard delivery is based off business hours 2. Add all of the fields a customer inputs in the confirmation email and/or invoice so it's easy to review for errors
Title:
The binding was nice but
Score:
3
Name:
Dory E.
Reviewed On:
Hardcover Travel Photo Book
Content:
The binding was nice but some of our pages were out of order and the pictures lost a good bit of resolution during printing
Title:
I thought the website was difficult to use
Score:
3
Name:
Paul C.
Content:
I thought the website was difficult to use.I had to have someone else do my ordering.I didn't find it logical at all.
Title:
I thought the website was difficult to use
Score:
3
Name:
Paul C.
Reviewed On:
Everyday Photo Prints
Content:
I thought the website was difficult to use.I had to have someone else do my ordering.I didn't find it logical at all.
Title:
Baby board book
Score:
3
Name:
Shiva S.
Reviewed On:
Baby Board Book
Content:
Great quality board book, but the images printed a bit dark and grainy. For the price thought there would be higher quality images.
Title:
Nice but expensive
Score:
3
Name:
Katy A.
Reviewed On:
Layflat Photo Album
Content:
It turned out well but it was incredibly expensive - I originally was going to buy three for different family members but could only afford the one.
Title:
Great image quality, book binding coming apart
Score:
3
Name:
Laura H.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The glue is not holding well to the cardboard and back cover is pulling away on the inside
Title:
Deeply saturated photos
Score:
3
Name:
kjcreates9 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality of the book is beautiful! Page texture is great. However, I'm disappointed with ink coloring. As my partner is fairly dark complected and all of the photos of him, he looks so dark that it's hard to even see his facial features in the prints. I know the photos that I submitted in the book do not look as deeply saturated compared to how they appear printed in the book.
Title:
Wedding album
Score:
3
Name:
Kayla D.
Content:
Wedding pictures were great but only opened book maybe 6 times and the binding is coming apart. Not sure if it was glued enough.
Title:
Wedding album
Score:
3
Name:
Kayla D.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Wedding pictures were great but only opened book maybe 6 times and the binding is coming apart. Not sure if it was glued enough.
Title:
great, but competitors compare
Score:
4
Name:
lauren.ayers33 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Turnaround time is great. The album is beautiful, but the design options could use much more customization (particularly on the cover design). Would recommend, but I think there are other competitors worth exploring.
Title:
Good quality but some issues
Score:
4
Name:
GLCJ
Reviewed On:
Modern Wall Calendar
Content:
We ordered five of these and gave them to in-laws with pics of the kids. Overall I wish I’d known: - very poorly packed - arrived in the rain in cardboard with no plastic around leading to warping for at least one calendar - very hard to wrap as a gift due to delicate nature of the edges and them not being packaged well - when hung they bend forward a little. - love the font, unique size, paper and photo quality
Title:
Great but with minor defect
Score:
4
Name:
skgraysonvolz g.
Content:
Bought for our wedding guest book and could not be more excited! It's beautiful except for where there were some indented scratches on the first page in our book. Not the end of the world but for the price I would expect better quality checking.
Title:
Photobook
Score:
3
Name:
Nancy P.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Need a better way to see proof. I was not please at all with the final product!
Title:
faulty lettering
Score:
1
Name:
Francisca C.
Content:
faulty lettering
Title:
Dark photos.
Score:
2
Name:
dafraq@gmail.com d.
Reviewed On:
Everyday Photo Book
Content:
Photos were printed much darker than they looked on screen. I’d try and have them reprint it but I’m sure that’s a struggle and who has the time. Perhaps one day.
Title:
Unfortunately the mailing cost is
Score:
4
Name:
Karin V.
Content:
Unfortunately the mailing cost is too high.
Title:
Unfortunately the mailing cost is
Score:
4
Name:
Karin V.
Reviewed On:
Folded Photo Cards – 5x7
Content:
Unfortunately the mailing cost is too high.
Title:
I really like your company
Score:
5
Name:
Ulyana S.
Reviewed On:
Everyday Photo Prints
Content:
I really like your company ! Appreciate your creativity , uniq style and environmental mindfulness . I did my last order from the App on my phone and received half of the pictures, maybe more chopped ( like half of a person chopped ). So, I could only use half a dozen pictures from the entire order. I am not sure what did I do wrong with the order. I know there is a option so your staff can edit . I did not have this issue with ordering from the computer . I will figure it out and planning to order again .
Title:
Corners Arrived Crunched
Score:
4
Name:
Alison T.
Content:
I've normally had AMAZING results with Artifact Uprising, but I ordered larger prints for the first time and the corners came a bit crunched. Luckily, I needed to trim a tiny bit off anyway to fit in the frames I purchased, but it was a bummer in an otherwise perfect AU experience.
Title:
Corners Arrived Crunched
Score:
4
Name:
Alison T.
Reviewed On:
Large Format Prints
Content:
I've normally had AMAZING results with Artifact Uprising, but I ordered larger prints for the first time and the corners came a bit crunched. Luckily, I needed to trim a tiny bit off anyway to fit in the frames I purchased, but it was a bummer in an otherwise perfect AU experience.
Title:
Beautiful book, sadly with very little shadow detail
Score:
3
Name:
sarahwarda@gmail.com s.
Reviewed On:
Hardcover Photo Book
Content:
The book is beautiful but sadly the photos printed very dark and heavy looking. The blacks are super saturated and there isn’t a lot of shadow detail.
Title:
Lovely Quality....but
Score:
4
Name:
Kelly
Reviewed On:
Everyday Photo Prints
Content:
I love the quality of the prints, the website however is constantly glitchy. This has happened more than once and it can be a little frustrating as I use this website for clients. But other than that the product is very nice.
Title:
I loved making the book
Score:
4
Name:
Nicola C.
Content:
I loved making the book and found it very versatile in terms of design.I was a little disappointed with the quality of the printed photos - they were dark.They were taken by a professional photographer and the prints I had made were not at all dark so I was a little disappointed in the book I am sorry to say.
Title:
I loved making the book
Score:
4
Name:
Nicola C.
Reviewed On:
Hardcover Photo Book
Content:
I loved making the book and found it very versatile in terms of design.I was a little disappointed with the quality of the printed photos - they were dark.They were taken by a professional photographer and the prints I had made were not at all dark so I was a little disappointed in the book I am sorry to say.
Title:
Wedding album
Score:
5
Name:
Victoria C.
Content:
Beware, book is very heavy.
Title:
Card stock is thicker than
Score:
3
Name:
Jenny J.
Reviewed On:
Everyday Photo Prints
Content:
Card stock is thicker than expected, and the prints are also a bit muted in color.
Title:
Not bad, except one (kinda) big issue
Score:
3
Name:
Edwin M.
Reviewed On:
Hardcover Photo Book
Content:
I created a photo book using some photos I took on a trip to Oaxaca. Using their design program was pretty easy and fun to use. I was excited to see my photo book in person, but when I received it, I was a little disappointed. To be honest, everything about the book lived up to my expectations, the photos looked good, the photo jacket was really nice, but there was an issue with the binding, causing the last 2 pages of my book to have dents in the pages. Unfortunately, the last photo in the book was one of my favorites. Those final pages won't lay flat without creasing the photos and ruining them. I paid about $100 dollars which is a great deal for a custom book, but the issue will probably keep me from ordering again. Maybe customer service could fix the issue.
Title:
Pages started to warp after a week!
Score:
2
Name:
Tim D.
Reviewed On:
Everyday Photo Book
Content:
I love the quality of this book, but after a week the pages started to warp (maybe due to paper stock or ink used) and so now i'm left with a book that has slightly warped pages. Annoying as bought as a keepsake and wanted pages to be flat.
Title:
Beautiful but not quite what I was looking for.
Score:
5
Name:
Natalie L.
Content:
This is a beautiful scrapbook but it wasn't quite what I was looking for. I thought this would be more of a photo album with a little extra but it was more of a journal for documenting memories by writing and saving keepsakes with a few photo pages in between. It's beautiful if that's what you're looking for and I may purchase again in the future for another project.
Title:
Christmas cards
Score:
1
Name:
Marcie K.
Content:
While we ordered several items. And two were very good. We ordered our Christmas cards with express delivery and we still dint have them. We have reached out with little response. Not sure we will order Christmas cards again from you as we aren’t going to get them in time to mail. And we ordered 300.
Title:
it has never arrived at
Score:
1
Name:
Viktoria F.
Reviewed On:
Hardcover Photo Book
Content:
it has never arrived at my place
Title:
Original and reordered albums both have mistakes
Score:
4
Name:
Courtney W.
Content:
The first album I received had blank spots throughout the album. I promptly reached out to customer service and they got back to me within a week and offered to send me a new album, free of charge. I do commend them for that. However, I’ve just received the new one and it is *almost* perfect, except for a black ink smudge on one photo. Honestly, for the price point, this is ridiculous. Have an actual person review these albums BEFORE you send them out. At this point, i don’t even know what to do. The album materials are great quality (paper is thick, it lays flat, and the cover is beautiful), but the printing has issues. And that’s the most important part.
Title:
Quality has gone down
Score:
3
Name:
Klara C.
Content:
I’ve ordered this product five times now and this year the paper quality has gone down significantly.
Title:
Great Layout But . . .
Score:
4
Name:
Carla D.
Reviewed On:
Border Grid Holiday Card
Content:
Love the layout and text capabilities, however my were not centered on the cards symmetrically. ☹️
Title:
Beautiful book, picture quality just okay
Score:
3
Name:
Dianne D.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I’ve been making photo books with AU for probably over a decade now! Love the simple and modern look of them. I usually get the soft cover photo books but this time I decided to splurge a little with a BOGO deal on the photo wrapped books. The covers are beautiful but the image quality on the inside is not the greatest - they're not very sharp and the colors are a bit dull. I chose glossy instead of matte hoping that the brightness wouldn’t be an issue. While the pictures came from my iPhone, my phone pictures turn out crisp and bright if I print photobooks from a much cheaper place like Walgreens, etc! Not sure why that is. I would only recommend this style book if the photos are professionally edited. Relieved that I at least had a BOGO deal for this.
Title:
softcover
Score:
5
Name:
Carol S.
Content:
The page quality on the inside seems thiner similar to an apple made photo book ~ i have others where the pages were denser
Title:
softcover
Score:
5
Name:
Carol S.
Reviewed On:
Softcover Photo Book
Content:
The page quality on the inside seems thiner similar to an apple made photo book ~ i have others where the pages were denser
Title:
The quality of the calendar
Score:
3
Name:
Amy K.
Reviewed On:
Modern Wall Calendar
Content:
The quality of the calendar was great. However the font was super small. We gave those calendars to our grandparents as our new year gifts. However, they struggled to see the calendar because of the small font. Maybe consider to enlarge the font for your next year’s product?
Title:
Never got it
Score:
1
Name:
Luke W.
Content:
Never got it
Title:
Wedding Book
Score:
4
Name:
Kim M.
Content:
I am pleased with the layouts and quality of the materials used. I am displeased with the clarity of a lot of the pictures. The pictures were taken by a photographer with a good camera and my digital copies are much clearer with sharper detail. I wanted to see the detail of my wedding cake and the colors; I was disappointed in how they turned out.
Title:
Wedding Book
Score:
4
Name:
Kim M.
Reviewed On:
Hardcover Photo Book
Content:
I am pleased with the layouts and quality of the materials used. I am displeased with the clarity of a lot of the pictures. The pictures were taken by a photographer with a good camera and my digital copies are much clearer with sharper detail. I wanted to see the detail of my wedding cake and the colors; I was disappointed in how they turned out.
Title:
I dont normally leave reviews
Score:
1
Name:
Kerkorian F.
Reviewed On:
Hardcover Photo Book
Content:
I dont normally leave reviews but had a few problems with Artifact. First, there aren't many different layout options for photo book pages, none actually for five photos on one page. I learned more thanmidway through however you can drag and drop photo holders to make picture size larger. Secondly, I went with Artifcat Rising because of a special discount if you spend a certain amount of money. After spending many hours completing a photo book, I went to order three of them to send to different addresses, I learned they had to be seperate orders and you couldnt place one order sending to multiple addresses, so the dicount couldn't apply. I sought help, and three differetn individuals couldn't find a way to give me a new discount code. Lastly - of the three books, one is taking more than 3 weeks to arrive via Fed Ex.
Title:
Brightness
Score:
3
Name:
Melanie M.
Reviewed On:
Large Format Prints
Content:
I liked the soft look of the photo but it faded the full moon to the background more than I would have liked..
Title:
Cute book
Score:
3
Name:
Fran H.
Content:
I only regret not ordering a larger size the quality is OK .... also wish it was hard backed
Title:
Cute book
Score:
3
Name:
Francis H.
Reviewed On:
Color Series Photo Book
Content:
I only regret not ordering a larger size the quality is OK .... also wish it was hard backed
Title:
Can't Recommend for Reliable Shipping
Score:
1
Name:
Rebecca
Content:
Ordered an album as a Christmas gift on the day they heavily advertised as the last day to place orders with expedited shipping for delivery by Christmas. I rushed to finish formatting the album and paid $70 in expedited shipping to have the gift arrive guaranteed by Christmas eve. To my dismay, the order was unexplainably delayed and I was left empty handed on Christmas morning. The book was not delivered for another week! Don't guarantee shipping by Christmas if you cannot deliver. Wish I would have placed the order elsewhere.
Title:
Order not received
Score:
1
Name:
megan h.
Content:
I have not received my order. It was supposed to arrive before Christmas.
Title:
Tour Photo Album
Score:
5
Name:
Natalie G.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Beautiful finished product but very limited on editing options.
Title:
Very expensive....
Score:
4
Name:
Elizabegh H.
Reviewed On:
Baby Board Book
Content:
Good quality but very expensive board baby book. Try a soft children's photo sleeve format available elsewhere first before committing to this one.
Title:
I like my prints but
Score:
4
Name:
Kimberly D.
Content:
I like my prints but ithought I had selected prints with a border for all of my photos, but I guess I didn't for several of them. I should of caught it but I wish there had been a prompt question to double check before I checked out
Title:
I like my prints but
Score:
4
Name:
Kimberly D.
Reviewed On:
Everyday Photo Prints
Content:
I like my prints but ithought I had selected prints with a border for all of my photos, but I guess I didn't for several of them. I should of caught it but I wish there had been a prompt question to double check before I checked out
Title:
Gorgeous Book, love the linen, and the wrap.
Score:
3
Name:
Brooke A.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the book is great. The linen, the wrap, the paper stock. But where I was left feeling disappointed is in the book editor. This book was our wedding book, something to remember the day by, but also a substantial expense. When I received the box I was ecstatic, but when I opened it up, my heart dropped a bit. 1. The black and white photos printed SO MUCH DARKER than what appeared on the computer monitor, as well as compared to other prints I ordered from other places. Some of the important details of faces were almost entirely lost. 2. The font editor in the software falls flat. I wish like most design software it had a "view at actual size." While I will certainly be able to still read it into my late 80s, I was just hoping for a more elegant look, clean, small font. I should've requested a proof but didnt see it as an option until today, when I duplicated the file to see how I could do it. I almost wish that was an automation when you add it to the cart, it asks if you want a proof prior to completing the order. Either way, I am still happy with the book as it compiles so many great memories. Learning lessons I suppose.
Title:
Ella Marian Jeffries Graduation 2022
Score:
4
Name:
Jennifer J.
Reviewed On:
Hardcover Milestone Photo Book
Content:
I love the quality of the product but all of my pictures were too dark. I actually lightened many before submitting. Some I knew would be dark and or not high enough quality but needed them in the book. But most of the pictures were good quality high resolution pictures and they were much darker than I expected. I am a returning customer and don’t recall having this issue in the past.
Title:
Overall pleased
Score:
4
Name:
Megan H.
Reviewed On:
Hardcover Photo Book
Content:
The framing was nice but the hardware on the back is chunky and the wire (to hang it) is too loose/long.
Title:
The black and white option
Score:
3
Name:
Leighton W.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The black and white option for photos doesn't make it completely black and white- there's a blue-ish tint to it.
Title:
Used a professional photo and
Score:
3
Name:
Alaina P.
Reviewed On:
Elegant Wishes Holiday Card
Content:
Used a professional photo and it wasn’t clear
Title:
For some reason one of
Score:
3
Name:
Jon P.
Reviewed On:
Merry & Bright Collage Card
Content:
For some reason one of my edits did t save and caused the one of the photos to not be framed correctly. Other than that, the printing and shipping were quick and well done.
Title:
Wedding album
Score:
1
Name:
krysta n.
Reviewed On:
Signature Layflat Photo Album
Content:
Missing a page in the book.
Title:
Beautiful Book, but the photos printed too dark.
Score:
3
Name:
dupont.todd g.
Reviewed On:
Hardcover Photo Book
Content:
I though the book was beautiful, but the photos printed much much darker than the photos that I submitted.
Title:
The book is nice but
Score:
3
Name:
Ilana W.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The book is nice but I’m disappointed in the matte paper. The photos come across dull even though they are professional, high quality photos
Title:
only recieved one of two
Score:
1
Name:
Harlan S.
Reviewed On:
Lustre Photo Prints
Content:
only recieved one of two prints ordered.
Title:
Great quality but overpriced
Score:
4
Name:
Chelsea K.
Reviewed On:
Everyday Photo Prints
Content:
Definitely overpriced for prints but are great quality. No free shipping is kind of a bummer too when it’s already so much.
Title:
The book is great, as
Score:
4
Name:
ilir b.
Content:
The book is great, as usual, and as I expected. However, the walnut box came in oversized, made by inferior boards and also fell apart once I put the book in. The corners are held by brad nails! AU refunded me for that portion but I fear that whoever is making these boxes is really downgrading their level of professionalism.
Title:
Photo Book
Score:
4
Name:
Katie J.
Content:
Everything about the book was beautiful, except for the fact that the title on the cover is significantly off centered. It is unfortunate that this is the first thing people see about the photo book.
Title:
A decrease in quality
Score:
3
Name:
Marc A.
Reviewed On:
Baby Board Book
Content:
We ordered a new one since we had a new baby and the first one was so good but the quality of the baby board book seems to have decreased since the end of 2020 - it’s already a bit broken and the pages are thinner… a bit disappointed as the idea is really amazing
Title:
Great product but issues with order
Score:
3
Name:
THE F.
Reviewed On:
Design Your Own Flat Cards
Content:
Beautiful, but printing issues.
Title:
Slightly lessens than my expectations
Score:
3
Name:
catherineannbrown357 g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Slightly lower than my expectations as far as quality for the price. It’s nice to have an option for a lot of pages if you need it, but quality feels more like a Walgreens same day print? Maybe my expectations were too high, but $140 after shipping is steep.
Title:
Hugo Emmanuel Jones Service of Baptism
Score:
3
Name:
Gerard M.
Reviewed On:
Color Series Photo Book
Content:
The photo product was just acceptable, overall. The color was incorrect, and the digital images, shot with a very sharp lens, were not sharp. The cover and binding were quite nice.
Title:
Packaging
Score:
3
Name:
Maja S.
Content:
I was a little disappointed about the packaging. Usually you send us photos in cardboard box, now it was only in plastic and could be easily damaged.
Title:
Packaging
Score:
3
Name:
Maja S.
Reviewed On:
Everyday Photo Prints
Content:
I was a little disappointed about the packaging. Usually you send us photos in cardboard box, now it was only in plastic and could be easily damaged.
Title:
Great Print, but not like before
Score:
3
Name:
William G.
Reviewed On:
Duo-Image Baby Announcement
Content:
Clean and nice print, but it’s not the same quality as few years ago. Used the card template 3 years ago which is nice to return to, but this card stock is thinner and feels lesser quality. Also wish the character limit was a little bit more flexible, as there’s a lot of white space.
Title:
Iceland book
Score:
4
Name:
Annie R.
Reviewed On:
Hardcover Travel Photo Book
Content:
I love it, but some of the pages printed dark and one of the pages was cut at an angle so the words and pictures are off center and the page serial numbers are visible at the bottom.
Title:
Purchase did not come
Score:
1
Name:
olherbert g.
Content:
Purchase did not come
Title:
The book cover under the
Score:
4
Name:
greta g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The book cover under the jacket is just blank. I know I saw in one of the reference photos an image of a printed cover so that was confusing. Not sure if you can opt for that somehow.
Title:
Great design and layout, but ring could be more sturdy
Score:
4
Name:
Kayla F.
Reviewed On:
Legacy Baby Book
Content:
I absolutely loved this book compared to others I saw while shopping. The design is simple, modern and stylish. I am not a huge journaler so wanted to write down some memories with prompts but not have to write an entire book worth like some baby books. The three ring snaps open to take pages in and out and unfortunately the top one doesn't close the whole way so every time I turn the pages I have to be careful the page doesn't snag and tear in the gap. I wish the closure system was a little higher quality and more sturdy, but other than that I wouldn't change a thing.
Title:
It was beautiful, but a
Score:
4
Name:
Alyssa S.
Reviewed On:
Everyday Photo Book
Content:
It was beautiful, but a few of the photos looked darker printed than they seemed on screen, and didn't look great in the book. It was really high quality though, and I still gifted it to my client!
Title:
Softcover book
Score:
2
Name:
Rachel C.
Reviewed On:
Softcover Photo Book
Content:
Loved how the photos turned out but some of ink on the text was cut out.
Title:
Nice looking album
Score:
4
Name:
Carolina S.
Content:
But expecting better paper
Title:
Nice looking album
Score:
4
Name:
Carolina S.
Reviewed On:
Color Series Photo Book
Content:
But expecting better paper
Title:
I absolutely love and adore
Score:
3
Name:
Danielle S.
Reviewed On:
Calendar Refill Pack
Content:
I absolutely love and adore Artifact and always use them for my calendar refills each year, however this was the first time that I ordered the gold font for my calendar and I have to say - it's quite disappointing. I was assuming that it would be the same as the black print but just in gold color because that is how it looks. online. But the gold is a shiny 3D print, which is not pretty and the numbers for each month are so small that they are basically unreadable in the 3D print. It doesn't work well at all and I would not recommend gold or silver if you want to be able to read your calendar. Honestly if I knew that this is what it would look like, I would have just ordered the black print. It's disappointing and I really hope that Artifact reconsiders offering the 3D gold and silver as options. It doesn't look good at all and takes away from the beauty of the calendar.
Title:
Okay, pictures too dark
Score:
3
Name:
Trisha S.
Reviewed On:
Baby Board Book
Content:
Overall, we are pleased with the book. It is sturdy, but the pictures are a bit too dark for some reason. They are also very matte which makes them seem even darker. My daughter will hopefully recognize her extended family when she sees them!
Title:
Beautiful products but extremely expensive
Score:
4
Name:
ryan
Content:
Beautiful products but extremely expensive. I doubt highly anyone I know would pay the premium charged.
Title:
Beautiful products but extremely expensive
Score:
4
Name:
Ryan
Content:
Beautiful products but extremely expensive. I doubt highly anyone I know would pay the premium charged.
Title:
Iceland 2016
Score:
2
Name:
Richard E.
Content:
Photos were washed out.
Title:
Process Easy, Final Product - Not Great
Score:
1
Name:
Emily L.
Reviewed On:
Album Design Services
Content:
I used their services to print our wedding album. Everything was great and easy until I got the final book. The printed pictures are full and smudgy/blurry. Not nearly the high quality that they should be for the price paid.
Title:
Personal Communication
Score:
5
Name:
David B.
Content:
The 3.5 X 5 cards are a good idea, much more personal than buying a note card at a store. The size is good when you don't have much to say, but want to keep in touch. I am sending them to an old friend who is in a memory care facility with Alzheimer's, on lockdown to protect residents against Covid-19. The photos were either taken when she and I were visiting various places together in past years, or they are current photos of places familiar to her..
Title:
Personal Communication
Score:
5
Name:
David B.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
The 3.5 X 5 cards are a good idea, much more personal than buying a note card at a store. The size is good when you don't have much to say, but want to keep in touch. I am sending them to an old friend who is in a memory care facility with Alzheimer's, on lockdown to protect residents against Covid-19. The photos were either taken when she and I were visiting various places together in past years, or they are current photos of places familiar to her..
Title:
Great product but with one issue
Score:
5
Name:
Kyle L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The quality of the book is great however I’m disappointed to not have caught the fact that the default color for text on the cover is white, making the title nearly illegible. This is surprising as I would never have selected white for the text on a light colored book cover.
Title:
Beautiful but expected slightly better quality
Score:
4
Name:
Kathryn S.
Content:
Bought these for my husband as a gift for our ten year anniversary. The quality was great and they were not too complicated to put together. He loved them. Overall the price was quite high. I chose a darker fabric cover and it attracts dust really badly and quickly looked like it was pilling.
Title:
Ink Spots on B&W Photos
Score:
3
Name:
lr.jrwedding g.
Reviewed On:
Everyday Photo Prints
Content:
This was my second purchase from Artifact Uprising, and I'm have yet to be satisfied with my order. I received my 5x5 prints and while the paper quality and cute is great, the print quality leaves something to be desired. I wasn't expecting my images to be crystal clear because I have learned about the printing process, and these prints are small, so. . . But, while flipping through them I noticed 2 of my black and white prints had colored ink spots on them; one red and one blue. I'm pretty disappointed as these were my two favorite pictures of the group and now they won't make it onto our gallery wall.
Title:
I WAS SENT THE WRONG COLOR
Score:
5
Name:
melielenarg g.
Reviewed On:
Hardcover Annual Photo Book
Content:
This is the second time this happens. . get it together!! These are NOT cheap
Title:
Nice cards but arrived quite
Score:
3
Name:
Samantha M.
Content:
Nice cards but arrived quite late.
Title:
Nice cards but arrived quite
Score:
3
Name:
Samantha F.
Reviewed On:
Design Your Own Flat Cards
Content:
Nice cards but arrived quite late.
Title:
A Few Drawbacks
Score:
3
Name:
Timothy S.
Reviewed On:
Layflat Photo Album
Content:
Book was well made — only drawback was there was small stain on the front cover, the paper was slightly peeled on the inside cover and one of the photos was not visible due to low light (however this wasn’t apparent as I was making the book)
Title:
Gift card was great, took forever to arrive
Score:
3
Name:
Emma L.
Content:
The gift card was just fine when it arrived, but we sent it to a couple as a wedding gift and it took over three weeks to arrive and we never received a tracking number.
Title:
Dillon&Kaitlin 9-16-2022Wedding
Score:
5
Name:
Marlene C.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Crisp and professional, color I chose for the cover was not what I thought I would see. Cranberry was a bit darker almost on the brown side.
Title:
Love the look. I misread
Score:
5
Name:
Amy P.
Reviewed On:
Tone-On-Tone Frame
Content:
Love the look. I misread the dimension so overall final product was 5x7. I thought the print was 5x7 then the frame surrounding that. So to me 70 for a tiny framed photo seemed crazy. Also the corners on frame don’t quite meet.
Title:
Frames felt a bit cheap but look nice from far away
Score:
3
Name:
Zoe P.
Reviewed On:
Modern Wall Tile
Content:
Got frames for our wedding pictures and the photos slosh around in the frame a bit and the frame itself feels too light. However, cute from a distance and does the job.
Title:
pressed glass frame
Score:
4
Name:
Lisa
Reviewed On:
Pressed Glass Frame
Content:
the idea is great, frame is beautiful but wish the pictures were already on the glass and done in a way that looks more professional. Felt like a pricey DIY.
Title:
Book already started to break
Score:
2
Name:
Marina S.
Reviewed On:
Baby Board Book
Content:
Book already started to break
Title:
Beautiful Book -Title Hard To Read
Score:
4
Name:
Lauren W.
Content:
The book was easy to put together online, was shipped really quickly and the quality is amazing. The only thing I don’t like about the book is that I chose the oatmeal cover color and gold writing and online it made it seem like it would show up but it’s barely readable. It doesn’t look like there’s a title at all so that bummed me out.
Title:
Watch out for trim issues and photo brightness
Score:
3
Name:
Kevin T.
Reviewed On:
Framed in Color Holiday Card
Content:
Love the paper weight (matte/superfine), as usual. . . The photo and burgundy edge both printed especially dark, so brighten your photo slightly (although that won't help the border color, which is part of the template); I have printed many photos on this paper before and this was the first time the image vibrancy disappointed me. . . Most importantly, this nice design has inherited issues given the trimming margin of error -- so if you have a sharp eye, the (highly-likely) uneven edges will probably not be a selling point. . . AU offered reprint for free; given time factor and waste, I elected not to do so, but appreciated the offer. . . Customer service was very responsive and friendly.
Title:
Gallery frame
Score:
2
Name:
Megan G.
Reviewed On:
Gallery Frames
Content:
The frame itself is beautiful. However, for how expensive it was I expected that when hung you wouldn't be able to see the hook. I'm going to have to add a picture hanging wire to the back.
Title:
Good- but some quality issues for outside of wrapped book.
Score:
3
Name:
carlyshabo g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The pictures printed well- there were some black ink-looking smudges on the outside of 2/3 books I ordered that I could not remove. They were gifts so I did not have time to reorder before the holidays so I had to give them as is.
Title:
All Good Except for Bad Hanging Hardware.
Score:
4
Name:
Wendy N.
Reviewed On:
Wide Wood Frame
Content:
Frame is very nice, as is the mat. However the sawtooth hanger at the very top edge and included picture hanger bring the whole package down. That cheap method of hanging means the top of the picture hanger will show, the picture will be prone to tipping off level. The whole method is less stable than with a wire installed across the upper back of the frame. I had to buy small eye screws and picture wire to do it properly.
Title:
Quality of the ink on
Score:
3
Name:
George F.
Reviewed On:
Hand-Lettered Holiday Card
Content:
Quality of the ink on the card is just okay. Considering they mess up about 50% of the orders I make with them (which happened to this Christmas card as well) I don't think I will be ordering from here anymore. That said, I love their designs and the foil looked really nice.
Title:
Mail issue
Score:
5
Name:
Scobel W.
Reviewed On:
Softcover Mini Photo Book
Content:
it was late, even though I paid extra for speedy delivery I missed my deadline. It was a lovely little photo book, but having to mail it later took some of the fun out of it.
Title:
Gorgeous quality but calendar dates are too small to read easily
Score:
4
Name:
Beth H.
Content:
I love everything about this except that the size of the dates on the calendar is too small for these over 50 eyes to read easily without having to move closer to the calendar which defeats the purpose. Please offer an option with larger print!
Title:
Great book but misprinted with bar code
Score:
3
Name:
Amy H.
Reviewed On:
Softcover Photo Book
Content:
Hi there! We received our books and we love them, but they each were printed with a bar code visible on the last page. I have photos which I will send in, but we're hoping we can get them all reprinted.
Title:
I like the album but
Score:
5
Name:
Peyton W.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I like the album but I have to admit, I have some complaints. However, its the options I chose: matte paper + a textured printed cover. Both, on my end, were not the best of moves. It's texture takes away from the photo on the cover and the matte really holds deep dark tones. . . A little too dark for my liking (and possibly my client's).
Title:
Great option for artists
Score:
5
Name:
anatronen1971 g.
Reviewed On:
Softcover Photo Book
Content:
For years, I was thinking of printing a book of my work. I am a mural artist and many have asked me to print a "coffee table book". The traditional way is way too expensive and that wasn't going to happen. The pay per book was enticing but I never had the time to get into it and it seemed a little labor intensive. Then a client asked if she can make a book out of my photos, and I said it would probably be better if I do it myself. And so I found you, and it was the simplest thing, to put together a book for her, and then another, and another. And now I offer these books for people who want to have a book of some of my work.
Title:
Nice frame
Score:
5
Name:
Maya F.
Reviewed On:
Photo Display Ornament
Content:
Ok, photo quality could be better
Title:
Good Depending on Type of Photo
Score:
3
Name:
Wendy H.
Content:
Excellent service and paper quality. However, color accuracy is off and very negatively impacted how my vibrant wedding photos turned out. I think AU is better suited for light and airy photos like the ones on Style Me Pretty.
Title:
Good Depending on Type of Photo
Score:
3
Name:
Wendy H.
Reviewed On:
Everyday Photo Prints
Content:
Excellent service and paper quality. However, color accuracy is off and very negatively impacted how my vibrant wedding photos turned out. I think AU is better suited for light and airy photos like the ones on Style Me Pretty.
Title:
Stylish but poor print quality
Score:
2
Name:
danielle.c.young g.
Reviewed On:
Everyday Photo Prints
Content:
Stylish but poor print quality. Ordering reprints from another website.
Title:
Artifact uprising was one of
Score:
4
Name:
pamela h.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
Artifact uprising was one of the few companies could find to do non-holiday photo cards. These were nice but small. Would liked a 4x6 better. One of the cards cut off the head of an animal but all others were nice.
Title:
Lovely prints but a bit too green
Score:
3
Name:
Anastasia G.
Content:
The prints were lovely as always. The paper quality is superb, the heavier weight makes it a bit more special. However, I found this time around that the photos were much more green than they appeared on my computer. I will have to keep this in mind next time and adjust to account for the tint.
Title:
Lovely prints but a bit too green
Score:
3
Name:
Anastasia G.
Reviewed On:
Everyday Photo Prints
Content:
The prints were lovely as always. The paper quality is superb, the heavier weight makes it a bit more special. However, I found this time around that the photos were much more green than they appeared on my computer. I will have to keep this in mind next time and adjust to account for the tint.
Title:
All artifact books are beautiful
Score:
5
Name:
deborah v.
Reviewed On:
Everyday Photo Book
Content:
The last book I ordered did not arrive. I understood it would be delivered yesterday. The delivery I received yesterday was a set of square prints? I’m still waiting for the book to arrive. It was blush Nikki’s surprise Shower 7x7
Title:
Fast shipping
Score:
3
Name:
Jennifer L.
Reviewed On:
Everyday Photo Book
Content:
Blurry photos
Title:
Beautiful book but too expensive.
Score:
4
Name:
Moscandrew F.
Content:
Beautiful book but too expensive. I would make more albums but the cost is prohibitive and not commensurate to the quality.
Title:
Prints
Score:
3
Name:
Jennifer R.
Reviewed On:
Large Format Prints
Content:
I honestly was a little disappointed this time around. I usually love your prints/albums and this time for some reason I lost a lot of detail, not sure if it was the file itself or the printing.
Title:
Quality is ok, but might not be worth the price if you're based in Australia
Score:
3
Name:
carla c.
Reviewed On:
Softcover Photo Book
Content:
Most of the images appear soft, definitely not sharp like the original digital images, but that might be because of my paper choice (Travel book/magazine). The postage is nearly the same price as the book (to go to Australia), and after spending 5 hours making the book, I wasn't going to not spend the extra money. The best part of the experience was making the book online, it's an easy and effective program.
Title:
Nice book, but falls short
Score:
3
Name:
Rachel
Reviewed On:
Legacy Baby Book
Content:
I got this book for myself after my son was born. I liked that it was streamlined and simple and not so focused on milestones and measurements. I've enjoyed customizing it with some scrapbooking stuff to add a bit of color and personality. It has a nice amount of space for text, but the prompts were sometimes off-base. For example, in the 9 month section one page invited you to fill in what your baby's favorite book is. I don't know about other infants, but my baby won't sit through reading a book and just wants to chew it and throw it on the floor, and any book is fine for that, there is no favorite! I was also disappointed to find that the amount of space and pages provided diminishes in the later months. I guess is still recommend this for someone who wants something with a little structure for reflections but more of a blank slate to customize and personalize with their own creative flair (whether a lot or a little). If I could redesign it myself, I'd make some significant changes.
Title:
1005 Photography Peresents: Luca Miles
Score:
5
Name:
paulo s.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
I was speechless when I saw the cover. this book took me a few years to complete. the only drawback was the photos that spanned 2 pages, if the face is in the middle it does not look "good" since the crease goes through the middle, but I kind of knew this completing the book. when I opened the box and saw the book, I did notice it was bent a bit on the top left hand corner, i'm guessing during shipping.
Title:
Everyday Photo Book
Score:
4
Name:
Pich P.
Reviewed On:
Everyday Photo Book
Content:
It was beautiful but the print cut off parts of the page that I did not expect.
Title:
Nice, but dark
Score:
3
Name:
elizabethsharp275 g.
Reviewed On:
Hardcover Photo Book
Content:
Everything was very nice and tasteful, but all the photos were too dark, so I think there something wrong with the printing process, or how the photos were processed.
Title:
Finger prints
Score:
1
Name:
Christie N.
Content:
There were permanent finger prints on the gold, had to return, was sent a new one with the same issue.
Title:
The cover page had rough cuts
Score:
4
Name:
Yeena Y.
Reviewed On:
Color Series Photo Book
Content:
Worth the money! The photos were so nicely printed. I was just disappointed at the rough cuts of the cover page.
Title:
Most recent album
Score:
5
Name:
Christine P.
Reviewed On:
Layflat Photo Album
Content:
Some of the photos were too dark, I did not see that on my screen, a corner got hit in transit but otherwise fine
Title:
Light Assembly Required
Score:
3
Name:
Jillian B.
Reviewed On:
Pressed Glass Photo Ornament
Content:
The frame is pretty and unlike anything I had seen. Love the double-sided aspect. However, I assumed the bow would come professionally done with a small string to hang the ornament. I or my gift recipient have to tie my/their own (which won’t look nice) + have to add my own additional string or hook to hang it. Not a huge hassle, but I am surprised and disappointed given the price and “heirloom” advertisement.
Title:
Beautiful Card/Photo Edits Did Not Stick
Score:
4
Name:
emily.v.butts g.
Reviewed On:
Name in Lights Holiday Card
Content:
The card is absolutely beautiful so I have to give it a 4 stars. I was however very disappointed that the system gave me the option to realign my photo to better fit the box, but upon delivery the photos readjusted the the original alignment. This caused one of my sons to be partially cut out.
Title:
Dark images
Score:
3
Name:
Sean Q.
Reviewed On:
Wedding Guest Book
Content:
The black & white images were darker than expected on the matte paper.
Title:
Wedding guest book
Score:
2
Name:
shelb.fitch7 g.
Reviewed On:
Wedding Guest Book
Content:
Loved the cover of the book, but was not too impressed with the way the pictures turned out. Most were very grainy/blurry
Title:
Nice designs, only OK printing
Score:
3
Name:
Lacey K.
Reviewed On:
Photo Capsule Holiday Card
Content:
I was really excited to try a new company for holiday cards. It was nice working with a company with more modern designs and I hoped the more simple customization options would result in a higher quality product. The printing and cutting of the cards was well done but the printing was pretty dark compared to other companies. The photos I used were pretty bright or high contrast outdoor photos, but the darker printing made them somewhat hard to see and muddy. I also got the craft paper envelopes and they did not seal. I put nothing in the envelopes except for the cards they came with and the adhesive was not sticky enough to stay closed. The paper was a great quality for writing on and stamping without smearing so it was a shame they would not stay closed. I ended up having to seal all the cards with a glue stick. We probably won’t order cards from this company again which is disappointing because I liked many aspects of what they offered.
Title:
I didn’t realize some of
Score:
2
Name:
Audrey T.
Reviewed On:
Everyday Photo Book
Content:
I didn’t realize some of the heads would be cut off
Title:
covers printed incorrectly
Score:
1
Name:
Daryn H.
Reviewed On:
Softcover Photo Book
Content:
however your customer service to dat has been excellent at attempting to fix the issue
Title:
Bring back the physical gift card option
Score:
3
Name:
Meghan
Reviewed On:
E-Gift Card
Content:
You used to be able to purchase a physical gift card to give as a gift. It was my go-to because the photo books were beautiful. After running into issues and having to coordinate a with customer service and the recipient after the fact I won’t give an e-gift card as a present again. It is not classy and seems less thoughtful.
Title:
I am currently away from
Score:
5
Name:
Robin L.
Reviewed On:
Large Format Prints
Content:
I am currently away from my home address. As of 12/17 Inhad not received this order.
Title:
A Good Book with Some Letdowns.
Score:
4
Name:
Leonard F.
Reviewed On:
Hardcover Photo Book
Content:
I recently created a 100-page custom book with Artifact Uprising, and while the final product is overall good, there are a few aspects that left me wanting more, especially considering the steep price. The unboxing experience was enjoyable, with the book arriving in a well-crafted, premium box. However, the coverslip was made of a rubbery texture, which I personally didn’t care for. It felt a bit odd in hand, and didn’t give the luxurious feel I was hoping for. Once I removed the slip, I was a little disappointed to find that the book itself was blank underneath—no embossing or additional details, just a clean, simple design. While minimalism can be nice, it didn’t feel like enough for the price. The printing quality was generally good, with colors coming through clearly and vibrant. The only downside was that the blacks in some of the images were a little too dark, making some details hard to distinguish. It's a minor issue, but still worth noting. On a positive note, the spine and pages felt sturdy and well-made, and the overall construction of the book was solid. It has a durable, high-quality feel, so I have no concerns about its longevity. However, given the high cost of making each book, I was hoping for a bit more in terms of unique touches or custom features, which is why I wouldn’t call this "excellent. " In conclusion, the book turned out to be good, but not great. The printing quality was mostly solid, but the rubbery texture of the coverslip was a letdown, and the overall lack of customization for the price left me a bit underwhelmed. If you’re looking for a sleek, premium option and are okay with the cost, this could still be a good choice, but it didn’t quite meet my expectations.
Title:
Image Quality Was Lower Than Expected
Score:
3
Name:
M+E L.
Reviewed On:
Hardcover Photo Book
Content:
The book cover and binding is great however the image quality of the images are lower than expected.
Title:
Love product but was very difficult to create
Score:
1
Name:
Kelly A.
Reviewed On:
Everyday Photo Book
Content:
Tried to create album on app for weeks but then it froze when payment was requested. I had to start over on my desktop which cost me a couple hours
Title:
Beautiful book but already warped
Score:
3
Name:
Christina M.
Content:
I love the soft linen cover but it’s warped. Paper quality is thick.
Title:
Waiting on mock up
Score:
3
Name:
Dixie W.
Reviewed On:
Gallery Wall Design Service
Content:
Waiting on the gallery mock up. Was advised you use a utilize a third-party proofing system and I would receive an email from team@pageproof.com, but so far nothing. Overall I didn’t expect the process to take so long as I was hoping to have the final product received by 9. 18 to have hung for our company to see on Saturday.
Title:
Good gifts, but some issues
Score:
4
Name:
Kim N.
Content:
Overall I'm happy with my books. I was there was an option to change the default font so that I don't have to change it everytime. I forgot to do so at sometimes and I missed them when reviewing my book (because the fonts are similar) so some text in my book are in a different font. Also, I added several additional pages so my book was thicker and the binding is not holding up well at all. The pages at the bottom are already coming apart. I wish there were some additional layouts that allow for larger images. In the 6x8 format some of these layouts are just really subpar because the pictures are so small (especially for the two horizontal photos/page layouts).
Title:
Good gifts, but some issues
Score:
4
Name:
Kim N.
Reviewed On:
Softcover Photo Book
Content:
Overall I'm happy with my books. I was there was an option to change the default font so that I don't have to change it everytime. I forgot to do so at sometimes and I missed them when reviewing my book (because the fonts are similar) so some text in my book are in a different font. Also, I added several additional pages so my book was thicker and the binding is not holding up well at all. The pages at the bottom are already coming apart. I wish there were some additional layouts that allow for larger images. In the 6x8 format some of these layouts are just really subpar because the pictures are so small (especially for the two horizontal photos/page layouts).
Title:
Beautiful card, but black residue on some
Score:
4
Name:
Jennifer S.
Content:
I love this design and the finished product was beautiful, but probably 20 of them in my order had black residue or ink left on them in random spots, both on the photo and unprinted portion of the card. It couldn’t be wiped off either which was disappointing. Otherwise, I really loved these!
Title:
The quality of the material used
Score:
4
Name:
Sara V.
Content:
The quality of the material used and the options for design are undeniably beautiful, though for a soft cover photo book it is a bit pricey. I would say if you tend to print photo books often and are on a budget...this is probably only to use on special occasions. If you are trying to keep all your print books to a certain aesthetic regardless of cost, this is for you.Also, the customer service is unparalleled.
Title:
The quality of the material used
Score:
4
Name:
Sara V.
Reviewed On:
Color Series Photo Book
Content:
The quality of the material used and the options for design are undeniably beautiful, though for a soft cover photo book it is a bit pricey. I would say if you tend to print photo books often and are on a budget...this is probably only to use on special occasions. If you are trying to keep all your print books to a certain aesthetic regardless of cost, this is for you.Also, the customer service is unparalleled.
Title:
Great quality and customer service, frustrating delivery
Score:
4
Name:
mayrbee g.
Reviewed On:
Wedding Layflat Photo Album
Content:
We ordered a book for our son and daughter-in-law's wedding day, which was delivered on time before the big day, but unfortunately was stolen from their apt building mailroom before they ever saw it. Artifact Uprising was wonderful in refunding the lost order. Great customer service. I rush-ordered a second copy of the book, and was assured by customer service it would be delivered 2 days before the wedding. It didn't show as shipping in time for that date, so I spoke to customer service again and they said they were taking extra measures to make sure orders arrive on time. I kept waiting for a shipping notification to happen in time, down to the wire, but it didn't happen in time, and it was very stressful to keep looking for it. FedEx delivered the book 2 days late, and we were not able to use it as the guest book at the wedding, which was absolutely heartbreaking. So I'm taking off one star for having to deal with the terrible FedEx frustration. The book itself was easy to make, turned out stunning, and we're all very happy with it!
Title:
Wish we didn’t have to
Score:
4
Name:
jfk0104@hotmail.com j.
Reviewed On:
Everyday Photo Book
Content:
Wish we didn’t have to have blank pages, pages we didn’t need because we didn’t have enough pictures. You had to get 30 pages which we didn’t need and have blank pages in our book, an option to not have that would be ideal.
Title:
Beautiful as usual, just some
Score:
4
Name:
Mar M.
Content:
Beautiful as usual, just some pages/pictures were scratched this time.
Title:
Baby book material
Score:
3
Name:
victoria.to93 g.
Reviewed On:
Baby Board Book
Content:
Baby book was beautifully printed but pages are already peeling after a few drops on the floor. Wish it wasn’t so fragile since its loved by my toddler.
Title:
Beautiful card, not perfect though
Score:
4
Name:
Bethany A.
Reviewed On:
Hand-Lettered Merriest Christmas Card
Content:
This card is made of high quality paper, seems very durable, however this is pricey. You cannot put any pictures or words on the back. For this price you should be able to add things to the back
Title:
Beautiful but. . .
Score:
4
Name:
Colleen S.
Reviewed On:
Wedding Layflat Photo Album
Content:
In general the album was beautiful and high quality, but sadly a few of the photos had a printing error white streak on the left side pages.
Title:
Beautiful but…
Score:
4
Name:
Ame M.
Reviewed On:
Wooden Photo Ledge
Content:
I sealed with tung oil. The raw walnut (how it comes) just doesn’t bring out the beauty of walnut wood.
Title:
For the most part it's fine
Score:
3
Name:
shelbyfleming1015 g.
Reviewed On:
Wedding Guest Book
Content:
The binding was a little loose and the first big picture came out a little blurry (I would have expected to get a warning about the quality of the picture for the size that was being printed but i didn't see anything). The binding was also a little loose. Otherwise we like it and we will still use it as our guestbook at our wedding.
Title:
Order
Score:
5
Name:
Doreen M.
Content:
Still waiting for one item🤦🏻♀️
Title:
Dark marks on bottom of cards
Score:
3
Name:
The F.
Content:
Some of the cards in my order had dark smudges on the bottom inch of the card
Title:
Didn’t love how the front
Score:
3
Name:
Melissa K.
Reviewed On:
Signature Layflat Photo Album
Content:
Didn’t love how the front image stuck on but overall nice sheen on images
Title:
Great little photo book, a few drawbacks though
Score:
3
Name:
Amanda B.
Content:
Overall, I love AU's products/quality. The only reason this item doesn't get 5-stars are for two reasons: the cover doesn't have any special coating or protection, I could easily see it getting scuffed and marked up as it seems like it's just raw cardstock; second reason is after ordering this and looking at the layouts of the images, any pages that had images aligned to the center (spine) of the book are hard to see, you have to really press the book open to view them. This was a good "test print", because there are some changes I'll make on my next one.
Title:
Great little photo book, a few drawbacks though
Score:
3
Name:
Amanda B.
Reviewed On:
Softcover Photo Book
Content:
Overall, I love AU's products/quality. The only reason this item doesn't get 5-stars are for two reasons: the cover doesn't have any special coating or protection, I could easily see it getting scuffed and marked up as it seems like it's just raw cardstock; second reason is after ordering this and looking at the layouts of the images, any pages that had images aligned to the center (spine) of the book are hard to see, you have to really press the book open to view them. This was a good "test print", because there are some changes I'll make on my next one.
Title:
Beautiful style, less than expected print quality
Score:
3
Name:
Laura S.
Content:
The book and styling are beautiful! I was expecting the quality of the pro t to be better, however. The pictures look like I could have printed them at home
Title:
Beautiful style, less than expected print quality
Score:
3
Name:
Laura S.
Reviewed On:
Everyday Photo Book
Content:
The book and styling are beautiful! I was expecting the quality of the pro t to be better, however. The pictures look like I could have printed them at home
Title:
I have not received my order
Score:
5
Name:
Seema P.
Content:
I have not received my order!!!
Title:
I have not received my order
Score:
5
Name:
Seema P.
Content:
I have not received my order!!!
Title:
Needs more photo pages
Score:
4
Name:
Julie T.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
Helpful but should have more photo pages instead of the extra title and letters pages
Title:
Great quality just not what we thought
Score:
3
Name:
sebastianandkyla g.
Reviewed On:
Wedding Guest Book Frame
Content:
The matte around the photo was much smaller than expected. We were hoping to use it as our guestbook, but we will have to rethink and come up with a different plan.
Title:
Almost Great
Score:
4
Name:
Denise G.
Reviewed On:
Wedding Guest Book
Content:
The quality of the book itself was stunning! The pages were thick and I love the lay flat style. We used the design services and it was incredibly easy. I’m a little disappointed in the image quality. Many photos were blurry and the album certainly isn’t cheap. I wished this was something we were notified during the design process. Overall, I love AU’s quality, so I was a little surprised by this.
Title:
Return address
Score:
2
Name:
Kathryn L.
Reviewed On:
With Love Grid Card
Content:
The return address for the envelops was unfortunately the wrong one.
Title:
Only get glossy pages for travel
Score:
2
Name:
jadat7533
Reviewed On:
Hardcover Travel Photo Book
Content:
Ordered a book some of the images are low quality I know in the future to get glossy pages
Title:
Vitale Re-Union Cinci 2024
Score:
5
Name:
doug m.
Reviewed On:
Everyday Photo Book
Content:
Book will be nice. I was disappointed that I could not sign in for the website discounts
Title:
Almost great
Score:
4
Name:
Penny H.
Reviewed On:
Hardcover Photo Book
Content:
When the first set of books arrived we were terribly disappointed in the quality of the reproduction. Hundreds of the images were muddy and dark and not at all what we had submitted. After a difficult few days where communication was poor they responded and to our surprise offered to reprint the order. With their help my daughter, who is a photographer, was able to boost the hues and brightness on all those shots. The result was pretty good. It’s important to know that they use earth friendly inks and papers. So you won’t get the super sharp imagery you’re used to. And in fact this is richer and softer. Artifact Uprising should have made this clear in their ordering process. The other issue was the inability to talk to anyone. They work only through email. Make sure you ask for a proof before printing an entire order like I did. We are pretty happy for the overall result and highly appreciative of their effort to help and make good.
Title:
Reluctantly Disappointed…
Score:
3
Name:
Lyndi G.
Reviewed On:
Hardcover Photo Book
Content:
I want to start by stating this is a wonderful company with excellent customer service, I had been excited to order these books as keepsake gifts for my husband and mother in law. When I received the package in the mail, I immediately ripped open the box and couldn’t wait to see how they turned out. We took a vacation to Iceland back in May of this year. I have a very nice Fujifilm camera that takes professional quality photos. I’ve had them printed before at a Fed ex and they turned out stunningly! Unfortunately, I am disappointed in how these photos look in the books. Similarly to my Christmas cards I ordered, the photos are darker than I would have expected and the quality of the images is far worse than the actual photos themselves. The binding of the book also seems to cut off some of the images or make the layout look awkward. The color of the images themselves is much less vibrant than the actual photos. I’m not sure if it’s the printer or ink or if I should have chosen not to get matte photos? They just don’t look right. I hate to write a poor review because I really love your company and your customer service but I've been disappointed in the 2 purchases I’ve made now. I also wish I were home, I would add a photo for verification but the books are at home and I’m writing this at work.
Title:
Hardcover Photo Book Purchase
Score:
3
Name:
Richard V.
Reviewed On:
Hardcover Photo Book
Content:
Thanks for the opportunity to review my hardcover photo book purchase. Overall, I would rate the quality of the book good. I had little problem putting it together using your software. I picked good pictures with proper resolution. My darker pictures are extremely dark on your matte paper. Therein lies the problem. We tried changing the order to satin from the advice of our daughter before ordering it but it just wouldn’t allow us to make the change. Out of frustration, we ordered the book. After thinking about making the change to satin, I tried calling your company within the appropriate time period to make the change but you don’t take phone calls. After four emails and two attempted calls we heard back from Hannah your customer service person. There is quite an extensive email trail if you care to look. In her email reply, Hannah explained the procedure for changes after the order was placed. Canceling the order and starting over would only add greater frustration to a 75 year old so we dropped the idea. The book is okay but not what we expected. You advertise you are a small company but your customer service is no different than larger impersonal companies. Hannah did her best I’m sure according to company guidelines. Not sure I’ll ever order again from you.
Title:
Big fan, but takes some practice especially in large format sizes
Score:
5
Name:
Carrie M.
Reviewed On:
Large Format Prints
Content:
Stock is lovely and site is easy to use. I find it challenging though, to adjust colors for stock from image to image. Colors are vibrant sometimes and seem to "soak in" more and be flat in others. Some of my prints were not as bright as I hoped.
Title:
Christmas cards!
Score:
3
Name:
Kaley F.
Reviewed On:
With Love Grid Card
Content:
The design of the holiday card was very clean and classic which is exactly what I was looking for. However, I thought the actual printing of the card was a bit low quality and the images did not come out as crisp as I would have hoped. Overall, I was happy with the end result, but was hoping for a bit higher quality when it came to printing
Title:
I loved how our thank
Score:
4
Name:
victoria p.
Content:
I loved how our thank you cards came out, the images were gorgeous! The only issue was the envelopes, the sticky part was not sticky at all on any of them and about half of the envelopes fell apart and were unusable.
Title:
I loved how our thank
Score:
4
Name:
Victoria P.
Content:
I loved how our thank you cards came out, the images were gorgeous! The only issue was the envelopes, the sticky part was not sticky at all on any of them and about half of the envelopes fell apart and were unusable.
Title:
Memory book
Score:
4
Name:
Sheleen V.
Reviewed On:
Early Years Book | Years 1-5
Content:
So beautiful! It has been fun filling in the pages with memories - great topics included in each year! My only complaint was that I purchased 3 books (3 kids) - and they included a 10 free prints code with each book - but the company will only honour 1 code. What a bummer - I feel like I spent quite a bit for 3 books and this was pretty lame not to honour each coupon code with each book.
Title:
Photos were beautiful but it
Score:
4
Name:
Karen C.
Reviewed On:
Everyday Photo Prints
Content:
Photos were beautiful but it took forever to get the
Title:
Beautiful Printing and Paper, but lack of attention to details
Score:
3
Name:
The F.
Content:
My cards are beautiful, exactly as shown in the preview. The cutting of the cards is off by 1/8" on some cards, so there is a white edge next to the photos. The envelopes are great, most of the addresses printed on the cards were perfect, a few had some printing issues with some letters not showing up or hard to read, but a pen fixed those. The extra stickers I ordered to seal the envelopes were not as nice as everything else, a bit of a bummer, but a very small expense. I'd probably just buy stickers from another store next year.
Title:
Pictures darker than expected
Score:
4
Name:
Elizabeth W.
Reviewed On:
Baby Board Book
Content:
Even with a printed pdf proof, it’s hard to predict exactly how the book photos will look. Book photos were darker than expected.
Title:
Good except. .
Score:
3
Name:
Paul T.
Reviewed On:
Hardcover Photo Book
Content:
The front cover page is blank (we call it The White Album). I had concerns based on the way it came across in the pending orders webpage, called and talked to someone who said it would be ok (that pending orders always look blank on that webpage. ) Also, it has about 2o blank extra pages (I’ll take that on me, couldn’t figure out how to lessen the number of pages when i was done Otherwise good.
Title:
Beautiful, but hardware doesn’t work with the frame
Score:
4
Name:
Leah P.
Reviewed On:
Gallery Frames
Content:
Pictures and frames turned out beautiful. But when we went to hang the pictures we realized the hardware provided will either be exposed when hung, we’ll need hang the it precariously on the frame, or go buy a hanging cord.
Title:
Help
Score:
5
Name:
madeline p.
Reviewed On:
Baby Board Book
Content:
It still hasn’t come!
Title:
Missing Pen
Score:
4
Name:
Nuala D.
Reviewed On:
Legacy Baby Book
Content:
The book is great quality. Unfortunately it didn’t come with a pen as stated on the papers included in the box
Title:
Print Review-Check size!
Score:
4
Name:
Eteannette S.
Reviewed On:
Large Format Prints
Content:
Love the printing quality but was a little bummed in the size. I totally misunderstood that the white boarder made it smaller than the size I wanted, so my very expensive prints don’t work in the frames.
Title:
Love the heavy card stock
Score:
4
Name:
Debbie B.
Reviewed On:
Handwritten Trio Holiday Card
Content:
Love the heavy card stock and card turned out great. Envelopes did not adhere well. Had to tape them closed which was unfortunate.
Title:
Beautiful calendar, but dark and blurry
Score:
4
Name:
Mary S.
Reviewed On:
Brass Easel & Calendar
Content:
This uses high quality paper and a great stand, and we love that you can get the inserts for subsequent years. However, the photos print dark and a bit blurry.
Title:
I haven’t gotten it
Score:
5
Name:
Andrew J.
Content:
I haven’t gotten it
Title:
I haven’t gotten it
Score:
5
Name:
Andrew J.
Content:
I haven’t gotten it
Title:
Great book and quality - walnut box was not up to the standards I expect from AU
Score:
4
Name:
ilir b.
Reviewed On:
Walnut Album Box
Content:
The book is great, as usual, and as I expected. However, the walnut box came in oversized, made by inferior boards and also fell apart once I put the book in. The corners are held by brad nails! AU refunded me for that portion but I fear that whoever is making these boxes is really downgrading their level of professionalism.
Title:
Spine of the album has
Score:
1
Name:
Spoorthy G.
Content:
Spine of the album has someone else’s name and dates.
Title:
IN MEMORIUM PHOTO BOOK
Score:
4
Name:
Kevin B.
Reviewed On:
Hardcover Photo Book
Content:
The product is excellent. There were many hard bumps along the road, but Clayton in Customer Service saw it through to completion. If it wasn’t for Clayton, I would have taken my business elsewhere.
Title:
I thought it was a
Score:
2
Name:
mybeachmoments g.
Reviewed On:
Framed Canvas Print
Content:
I thought it was a little over saturated and I was not expecting an 11x 14 to be actually and 8x11 with white canvas framing in addition to a wood frame. It is too much framing!
Title:
Nice, but super pricey
Score:
5
Name:
Devki R.
Content:
Gorgeous paper and quality printing, but the price is excessive
Title:
Holiday photobooks
Score:
2
Name:
Nancy C.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I haven’t ordered from AU in several years but was excited to this holiday season. Made several photobooks. The quality has gone down. I was sad to experience when I took a look at the gifts. Paper quality, image > print transfer, binding.
Title:
Next time---an Amazon gift card.
Score:
3
Name:
jswisher1956 g.
Reviewed On:
E-Gift Card
Content:
E gift card went into promotions. I had to search for it. Also, I never received any comments from the persons to whom I gifted the card. Typically, I receive some sort of acknowledgement.
Title:
Book was great. I was
Score:
5
Name:
Susan F.
Content:
Book was great. I was disappointed. That I was so limited on the front cover. I only had enough fonts for bride and grooms name. Would have loved to put the date too.
Title:
?
Score:
5
Name:
randy h.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Haven't received them.
Title:
Overall strong product, resolution not perfect
Score:
4
Name:
Natalie K.
Content:
Overall, the quality of the book (binding, thick pages, cover, etc.) is very high. However, as someone who's been involved in photography for years, I have definitely seen higher fidelity prints. It's not bad by any means - and to untrained eyes maybe not even noticeable - but somewhere in the process my huge photo files lost a little resolution.
Title:
These wall Tiles were adorable.
Score:
3
Name:
The C.
Reviewed On:
Modern Wall Tile
Content:
These wall Tiles were adorable. They do not have glass which I was unaware of when ordering. I may have missed it in the description if it's even there. I have had them up now for about a month and had to replace the stickers for hanging several times now. I am a bit disappointed, given the quality of most artifact uprising products.
Title:
Gallery Frames
Score:
4
Name:
Michele F.
Content:
Good quality of print and frames. However, on close inspection the inside Plexiglass has a scratch.
Title:
The Delivery was late
Score:
1
Name:
sEBASTIAN m.
Reviewed On:
Softcover Mini Photo Book
Content:
The Delivery was late
Title:
Beautiful books but the template is awkward
Score:
3
Name:
lauri t.
Reviewed On:
Hardcover Photo Book
Content:
The quality of this product is fabulous but the template offered makes you choose strange layouts and if you choose a specific layout that you like for one page, it shuffles the following pages. If they can sort this out, it will be an exceptional product. It is also very expensive relative to other products out there, but again, the quality is beautiful.
Title:
Lovely but maybe not up to normal scratch
Score:
4
Name:
Rebecca M.
Content:
the print quality wasn't quite what it has been in the past
Title:
Lovely but maybe not up to normal scratch
Score:
4
Name:
Rebecca M.
Reviewed On:
Hardcover Photo Book
Content:
the print quality wasn't quite what it has been in the past
Title:
Photo block
Score:
4
Name:
Cathy B.
Reviewed On:
Photo Block
Content:
The photo block is nice quality a little pricey for what it is.
Title:
Postcard quality
Score:
3
Name:
Gabrielle D.
Reviewed On:
Everyday Photo Prints
Content:
I figured they would be more like photo prints and less like post cards. They were matte and duller than the photos I submitted. The quality of that kind of product was great. I just wasn’t expecting them to be like that and not like a glossy bright photo
Title:
Everything good, but quality of print was lacking
Score:
3
Name:
Darryl M.
Reviewed On:
Gallery Frames
Content:
The frame looks great, was packaging very well and came quickly. However the resolution of the print seemed a little low-res even though I provided a high-res file. Wish this was flagged ahead of recieving the print.
Title:
Scalloped Frame
Score:
4
Name:
cctrabold123 g.
Reviewed On:
Custom Scallop Tabletop Frame
Content:
I love the product but it came with some scratching on the frame.
Title:
There was no card given. I requested for that card with message.
Score:
3
Name:
franceslovelyabayari g.
Reviewed On:
Brass Easel & Calendar
Content:
Photos were nice!
Title:
Wedding guest book
Score:
3
Name:
kstunkel g.
Reviewed On:
Wedding Guest Book
Content:
I wish you guys looked over the pictures as some of mine were not cropped good.
Title:
creditmidland@gmail.com
Score:
5
Name:
midland
Content:
Attn: We are direct lenders and into 100% International Project Financing and we are currently looking for Loan seekers, Loan Brokers and international projects to finance. FOR MORE INQUIRY CONTACT US VIA THE FOLLOWING E-MAIL: customercare2@marsoncompanyltd.com WhatsApp: +48732104284
Title:
Use a different service
Score:
2
Name:
tiernan.damas g.
Reviewed On:
Wedding Layflat Photo Album
Content:
2/5 stars I used Artifact Uprising to create a wedding album, and the process ended up being far more frustrating than expected. After spending a significant amount of time designing the book, I was told that all black-and-white photos needed to be uploaded in grayscale format, something that was never clearly communicated during the ordering process. Because of this, I had to completely remake the album. I also had to download and teach myself how to use Adobe Photoshop just to convert every photo from black-and-white to grayscale before re-uploading everything. To make matters worse, I was charged shipping for the replacement book, even though the issue stemmed from unclear requirements on their end. After all that extra work, I was still disappointed with the final product. The image definition and print quality were not what I expected for a premium wedding album service. Unfortunately, I would not use this service again.
Title:
Lustre Photos
Score:
4
Name:
Emma R.
Reviewed On:
Lustre Photo Prints
Content:
My photos turned out great overall. I did the lustre photos. I was a bit disappointed in the color of how some turned out, specifically my engagement photos. They definitely turned out much darker than my originals. Overall, I like the quality but the color felt too dark. I am open to ordering again in the future!
Title:
Lovely card, would advise upgrading the envelopes
Score:
4
Name:
Leah
Reviewed On:
Minimal Greeting Holiday Card
Content:
This is my third year ordering from Artifact Uprising. I generally really love the cards, but the envelope adhesive didn't really stick this year. I'd advise the team to look into that issue.
Title:
Quality prints, without quality care
Score:
1
Name:
Lindsey B.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
Been a loyal client for years, shared your services with family and friends. Even though prices are high and shipping extreme, we loved the quality. Ordered our second batch of calendars as a tradition, received them quickly though corners were bent 4x. Reached out to customer service who offered to resend for free and cover 1x the customs (which was 26$ CAD on top of 39$ USD for shipping). Received the second batch which also had bent corners....I cannot comprehend how with such high costs and shipping fees you choose not to reinforce the corners to ship the paper and print products you sell, when you claim that "materials matter". Needless to say, we'll be making memories elsewhere.
Title:
Quality has gone way down
Score:
2
Name:
Victoria W.
Reviewed On:
Lustre Photo Prints
Content:
The quality of Artifact Uprising prints has gone down since the company was sold. We get professional family photos every year and I print them with AU. They used to come on really high quality thick paper with multiple different choices of sheen. Now the prints are all extremely thon and the paper quality is not what it used to be. I noticed a difference last year but this year there’s been another drop. Will be looking for somewhere to print my professional photos.
Title:
Great book, fast turnaround
Score:
4
Name:
Jeffrey K.
Content:
The book itself came out fairly well, though designing it was a bit more tedious than it needed to be. I wish there was a way to download templates to subsequently upload when ordering (Photoshop or otherwise). - The text box options were extremely limited - The photo templates felt a bit constrained and by the 200th page, I felt I was using the same ones over and over again. Esp. when I wanted them just a *tad* bit larger. - Not being able to do full spread templates in the non-layflat books meant I had to manually split images and then try to align them. - Being able to rearrange on a per-page basis would be nice (instead of per-spread, which we can do) Lots of little nits here and there, but overall I'm glad I was able to order this album for my wife to share our honeymoon photos. I've always wanted to try ordering an album from you guys, esp. considering I have access to professional album companies via my wedding photography business. The prices are fair and the quality is fairly good, though I wish we had some paper options depending on the type of photos we're showcasing (more pop vs. more coffee table art book).
Title:
Great book, fast turnaround
Score:
4
Name:
Jeffrey K.
Reviewed On:
Hardcover Photo Book
Content:
The book itself came out fairly well, though designing it was a bit more tedious than it needed to be. I wish there was a way to download templates to subsequently upload when ordering (Photoshop or otherwise). - The text box options were extremely limited - The photo templates felt a bit constrained and by the 200th page, I felt I was using the same ones over and over again. Esp. when I wanted them just a *tad* bit larger. - Not being able to do full spread templates in the non-layflat books meant I had to manually split images and then try to align them. - Being able to rearrange on a per-page basis would be nice (instead of per-spread, which we can do) Lots of little nits here and there, but overall I'm glad I was able to order this album for my wife to share our honeymoon photos. I've always wanted to try ordering an album from you guys, esp. considering I have access to professional album companies via my wedding photography business. The prices are fair and the quality is fairly good, though I wish we had some paper options depending on the type of photos we're showcasing (more pop vs. more coffee table art book).
Title:
Hi resolution photos from our
Score:
1
Name:
Tava B.
Reviewed On:
Large Format Prints
Content:
Hi resolution photos from our photographer that somehow turned out grainy when printed.
Title:
Good quality except for binding/spine
Score:
3
Name:
Grace B.
Reviewed On:
Baby Board Book
Content:
I like the idea of the book and the quality is pretty good except for the outer piece of paper that forms the spine/binding is very thin paper (not cardboard like the rest of the pages are) and it seems like it’s susceptible to damage over time, especially this being a book for a child. Given the price I was hoping this would be higher quality and have a thicker spine. There are competing brands of make your own board books that cost less that use a spiral spine instead and perhaps I’d go for these in the future.
Title:
Dark images
Score:
3
Name:
Antoinette C.
Reviewed On:
Hardcover Travel Photo Book
Content:
The book quality is great. I would recommend when they send proofs- the proofs should reflect how they’ll end up looking on the type of paper that’s used. Proofs looked great when looked on a screen but many images turned out a lot darker than I expected once printed.
Title:
Mats, miters, and hangers
Score:
4
Name:
The C.
Reviewed On:
Modern Metal Frames
Content:
For the first time in many years a frame arrived that wasn't perfect:. the mat was cut unevenly resulting in gaps in two corner miters, and (oddly) the hanger was installed on the bottom of the frame. Customer service promptly handled the situation and the replacement piece is the quality I have come to expect from A. U. But it's better for everyone if the job gets done right the first time...the added costs in material and fuel really is unnecessary.
Title:
Pretty, but check word sizing
Score:
5
Name:
Jessica A.
Content:
I loved my cards, however the small gold foil letters were so light and hard to read.
Title:
Pretty, but check word sizing
Score:
5
Name:
Jessica
Reviewed On:
Simple Border Holiday Card
Content:
I loved my cards, however the small gold foil letters were so light and hard to read.
Title:
ease of use
Score:
4
Name:
Sandy P.
Reviewed On:
Calendar Refill Pack
Content:
Overall I like AU products. The tool for the calendar refills is limiting as it doesn’t allow re-sizing only cropping. Also, this time the pictures were not quite as crisp as I’ve had in the past.
Title:
Too little space for photos, too much space for writing
Score:
3
Name:
Mary
Reviewed On:
Legacy Baby Book
Content:
The photo book is beautifully made and very thoughtful. That said, it has very little space for photos. If you're anything like the parents I know, you'd like to have more than 4 photos per month of your child. And, you have some content to write for your child, but don't want to have to fill huge quantities given you have limited time as a new parent. There are many, many sheets for people to write letters, but I don't know that many people who are interested in writing long letters (me, my partner, 1-2 grandparents), so I only used 1-2 of those pages. But, then, for month 4... there was 1 measly page to share 4 photos. The additional pages are very pricey and you only get a few extra photo pages. Anyway, if you're looking for a photo album, this isn't it. If you're looking for a photo journal, this is a good purchase.
Title:
High contrast and flat
Score:
4
Name:
Jackie C.
Reviewed On:
Hardcover Photo Book
Content:
Overall this was a good experience making the photo book and the gift was well received but the print quality was not as good as I hoped - too contrasted and flat but it also could have been the paper choice (I picked matte over gloss).
Title:
It turned out great, very
Score:
3
Name:
Michael M.
Reviewed On:
Layflat Photo Album
Content:
It turned out great, very pretty, sharp pictures. However it arrived with a thumb print smudge on the linen cover. It’s noticeable and I can’t seem to get it off. Maybe others won’t notice it, but I do. For the price I paid, I expected excellence and this small defect hurt it
Title:
Great Quality, but Missing December
Score:
4
Name:
Kristen Y.
Content:
I always love this calendar and the quality. However, I noticed that December for the current year is no longer there. I understand the reason why, to keep customers coming back to snag that last month in a whole new year set, not so sneaky haha! But I give this as a Christmas gift each year so it's sad that one of the months (Dec. 2019) only lasted 6 days and a huge chunk of the Dec. 2020 will be missing until the final week of the year.
Title:
Great Quality, but Missing December
Score:
4
Name:
Kristen Y.
Content:
I always love this calendar and the quality. However, I noticed that December for the current year is no longer there. I understand the reason why, to keep customers coming back to snag that last month in a whole new year set, not so sneaky haha! But I give this as a Christmas gift each year so it's sad that one of the months (Dec. 2019) only lasted 6 days and a huge chunk of the Dec. 2020 will be missing until the final week of the year.
Title:
Beautiful but warped
Score:
4
Name:
Gina C.
Reviewed On:
Everyday Photo Book
Content:
The book’s quality is high and the photo book’s pages were beautifully printed. My only complaint is that the pages were slightly warped so the pages aren’t fully flat when it’s closed.
Title:
Issues with print size
Score:
3
Name:
Ashley L.
Reviewed On:
Baby Board Book
Content:
My book looked perfect in the print preview. The writing came cut off. They offered to send me a credit to get a replacement which was great. I worked with a designer and my book came again with font cut off on the pages. Again it looked perfect in the preview.
Title:
Recent purchase
Score:
4
Name:
Katie M.
Reviewed On:
Everyday Photo Book
Content:
The final result is beautiful. Just a few details I wish would have been included. The packaging was dirty and damaged. . . and the book did not have much protection. And no thank you. Which those little things mean a lot.
Title:
Some printed dark but maybe it was my image
Score:
4
Name:
Lei R.
Content:
Some printed dark but maybe it was my image.
Title:
Some printed dark but maybe it was my image
Score:
4
Name:
Lei R.
Reviewed On:
Everyday Photo Prints
Content:
Some printed dark but maybe it was my image.
Title:
Quality has gone down substantially
Score:
2
Name:
Victoria W.
Reviewed On:
Large Format Prints
Content:
The quality of Artifact Uprising prints has gone down since the company was sold. We get professional family photos every year and I print them with AU. They used to come on really high quality thick paper with multiple different choices of sheen. Now the prints are all extremely thon and the paper quality is not what it used to be. I noticed a difference last year but this year there’s been another drop. Will be looking for somewhere to print my professional photos.
Title:
Photo Quality
Score:
1
Name:
allieglohmann g.
Reviewed On:
Hardcover Photo Book
Content:
The book and layouts were great, but I was a little sad to see the photos came out darker than they looked in the proofs on my computer screen. Still a beautiful book though!
Title:
cover font too small
Score:
4
Name:
Kathleen V.
Reviewed On:
Wedding Guest Book
Content:
Photo guest book great, font cover too small. Want pleased on how small and skinny the font was and there was a bigger font option but wouldn’t allow the amount of letters we needed. Only disappointing part about it. Wish that could be fixed knowing how much we spent on the book for our wedding.
Title:
Fast delivery but dark printing
Score:
1
Name:
Haley L.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I ordered from artifact uprising 5 years ago and was so happy with the quality. When I went to order again this year I expected the same great product but my photos all printed extremely dark. So much so you can’t see some of the pictures. This order had 3 copies of the same book and they are all dark. We checked the proof on mobile and on desktop and both were the correct color.
Title:
Love your product
Score:
5
Name:
Andrea B.
Reviewed On:
Calendar Refill Pack
Content:
I love the photo calendar. I don’t like the massive amount of email solicitation you send, even after unsubscribing
Title:
Beautiful and lovely
Score:
4
Name:
Kelsey B.
Reviewed On:
Hardcover Photo Book
Content:
It’s a beautiful book however, I ended up using the “finish for me” with the photos and a lot of heads are chopped off. I would have preferred to do less photos and have full pictures. Kinda a bummer but I’m trying to deal with it.
Title:
Beautiful product. Came a week
Score:
1
Name:
Allie M.
Content:
Beautiful product. Came a week late when I paid expedited shipping and checked on production twice before when I needed it by. Lizzy from CS was helpful and gave a refund. It doesn’t change the fact I couldn’t get a product in time for a special event.
Title:
Beautiful product. Came a week
Score:
1
Name:
Allie M.
Content:
Beautiful product. Came a week late when I paid expedited shipping and checked on production twice before when I needed it by. Lizzy from CS was helpful and gave a refund. It doesn’t change the fact I couldn’t get a product in time for a special event.
Title:
Miss the old version
Score:
3
Name:
Breanne H.
Reviewed On:
Baby Book | The Story of You
Content:
This is the second baby book I’ve purchased from Artifact Uprising. While I like some of the updates like a checklist of the photos you will need at the beginning, I feel like the new version became over simplified. I miss the pages of prompts that ask what baby is like each month and what they are working on, etc. It feels like a glorified photo album instead of a baby book now. My first book came damaged and customer service was really great about replacing it without any fuss. But I wish I had looked at the inner content before requesting a replacement because I probably would have asked to return it for the original version instead. I did compare the product descriptions of both versions before purchasing and didn’t see that much of a difference in the way they were described so I was truly surprised to discover how much had been changed. I don’t know if I would recommend the new one to anyone.
Title:
Hard to hang
Score:
4
Name:
Alinna G.
Reviewed On:
Floating Frames
Content:
Hard to hang
Title:
Ease of use
Score:
3
Name:
asvertes63 g.
Reviewed On:
Layflat Photo Album
Content:
It was not easy to figure out the layout. I would’ve liked to have done it differently, but I couldn’t figure it out. I just took a gamble and hoped it would look OK. You need to make it much more user-friendly.
Title:
Honestly
Score:
3
Name:
Jason M.
Reviewed On:
Large Format Prints
Content:
The paper quality is beautiful. The quality of the photos not as much. Some of my pictures were taken with professional cameras, others with my phone, but none seem truly crisp. I realize this may have to do with factors outside of Artifact Uprising’s control, but what I want to point out is that AU is an expensive print option. These pictures were important to me and I took care to give them every possible chance of being beautiful in printed form. They look good on my phone and computer, but something is missing in the print version. Again, a lot of contributing factors, but were I to do it again, I would have opted for a more affordable service.
Title:
Very nice but expensive
Score:
4
Name:
wyaa_suhardi@yahoo.com w.
Reviewed On:
Color Series Photo Book
Content:
The quality of the paper is excellent and the color is gorgeous! But for $30 with the size it’s too expensive for me
Title:
Some printing imperfections
Score:
2
Name:
browynsherman g.
Reviewed On:
Baby Board Book
Content:
Some printing imperfections
Title:
I typically love my prints. . .
Score:
3
Name:
Sianna R.
Reviewed On:
Giclée Art Prints
Content:
I typically love my prints. . . unfortunately this time around, the prints were printed extremely dark. You can't always hit a home run and I will use there services again, however I would be careful ordering black and white, especially if you use the adjusting on the site. The quality of paper is great and worth the price. These prints were for a client, and they are now hesitant if they'd like me to replace. I'll end up putting these on clearance.
Title:
Photo book/ guest book
Score:
5
Name:
dunbarmolly6 g.
Content:
I haven’t receive it yet. Ordered 8/21 - today is 9/20.
Title:
Customer service excellent
Score:
3
Name:
The F.
Content:
AU is fantastic on customer service and refunded our order when we had printing errors on two separate attempts. When it’s correct, the products are great. Unfortunately we’ve run into several quality control issues, and these cards came to us printed with an uneven margin. Customer service sent us another batch, and the second time, there was a white gap between the photo and margin. Something’s up with the the quality control. But, they refunded the whole purchase. A for customer service, A for beautiful designs, but unfortunately quality control is a fail. Worth a try if you don’t mind going through several shipments before you get a correct one. In the case of holiday cards, we didn’t have time for that process.
Title:
Wedding Layflat Photo Album
Score:
3
Name:
Erika S.
Reviewed On:
Wedding Layflat Photo Album
Content:
The inside of the album looks good. . print quality, seams etc. However, especially for the amount it costs and the amount of time making it, the exterior has a flaw that is hard to overlook. There is a heavy wrinkle on the front cover near the spine.
Title:
Everything was nice, but there
Score:
4
Name:
Summer T.
Reviewed On:
Signature Layflat Photo Album
Content:
Everything was nice, but there was one photo with our heads cut off! The doing it yourself is difficult. I wish someone that printed could notice something like that. Oh well.
Title:
Wonderful gift
Score:
4
Name:
emkistner g.
Reviewed On:
Hardcover Photo Book
Content:
The matte print leaves something to be desired. Photos appeared a bit washed out. I would not print matte pages again.
Title:
Wet envelopes
Score:
4
Name:
Courtney H.
Reviewed On:
Symmetry Multi-Image Card
Content:
Photo product was top notch. 1/2 of the envelopes got damp and were unusable but honestly I appreciate the fact that you don’t ship with plastic and realize it’s just a risk of shipping. Doesn’t help that I live in an VERY rainy place.
Title:
The product is great, customer support was a little challenging
Score:
3
Name:
Kendra M.
Reviewed On:
Hardcover Photo Book
Content:
I created a book for my client's client so never saw it in person. There was an issue with the legibility and I wasn't able to get in touch with anyone at Artifact Uprising, though a new book was sent out which I guess resolved the issue.
Title:
Pocket Sized Memories
Score:
5
Name:
Miranda R.
Content:
I have ordered for AU a few times and I’ve never been disappointed. This purchase was no different and I loved the small size more than I imagined. I overheard friends telling friends about them too.
Title:
Pocket Sized Memories
Score:
5
Name:
M R.
Reviewed On:
Square Photo Prints
Content:
I have ordered for AU a few times and I’ve never been disappointed. This purchase was no different and I loved the small size more than I imagined. I overheard friends telling friends about them too.
Title:
Pictures printed a bit dark
Score:
4
Name:
Emily S.
Content:
Pictures printed a bit dark
Title:
Did not receive.
Score:
5
Name:
Bonnie B.
Content:
I look forward to receiving them.
Title:
Beautiful Book but needed better service
Score:
3
Name:
emilyrmccormack g.
Content:
I know I didn't pay more for an official personalized review, but it would have been nice if the team could have picked up on a simple and obvious typo and reached out to me before printing "Wedding Da".
Title:
Good but not great
Score:
5
Name:
Jane W.
Content:
The pictures are a little fuzzy, if higher gloss they would have been clearer. But the book itself is gorgeous and high quality
Title:
Good but not great
Score:
5
Name:
Jane W.
Reviewed On:
Hardcover Photo Book
Content:
The pictures are a little fuzzy, if higher gloss they would have been clearer. But the book itself is gorgeous and high quality
Title:
I still do not know how I feel
Score:
5
Name:
Victoria P.
Content:
I still do not know how I feel about the cardstock prints I ordered! I do, love them. But, they are different. And because they are different they are unique. And for that... your business will succeed! Shipping was fast and overall the service was great! Thanks Artifact!
Title:
I still do not know how I feel
Score:
5
Name:
Victoria P.
Reviewed On:
Everyday Photo Prints
Content:
I still do not know how I feel about the cardstock prints I ordered! I do, love them. But, they are different. And because they are different they are unique. And for that... your business will succeed! Shipping was fast and overall the service was great! Thanks Artifact!
Title:
Nice holiday cards
Score:
3
Name:
Charlotte M.
Reviewed On:
Joy Multi-Image Holiday Card
Content:
Our holiday cards for the most part turned out beautifully but we were disappointed when half of them had a little defect on the foil letters.
Title:
Gift Card: Convenient but long waiting
Score:
5
Name:
christie s.
Content:
Gift Card: My daughter was very happy to finally receive special gift but it took 2 weeks to get.
Title:
The quality
Score:
4
Name:
Cara W.
Content:
The quality appeared to be supported to otheronline companies that do the same thing
Title:
The quality
Score:
4
Name:
Cara W.
Content:
The quality appeared to be supported to otheronline companies that do the same thing
Title:
Missing envelopes but cards are great!
Score:
3
Name:
ashleybkrause g.
Reviewed On:
Backdrop Feature Holiday Card
Content:
The cards are great, except the font came out tiny, but most importantly I only received approximately half the amount of envelopes!! I’ve reached out to customer service but now can’t send them until I get the rest of my envelopes. Again, cards turned out great, but tiny hiccup.
Title:
Love Everything but the Seal
Score:
4
Name:
Anita B.
Reviewed On:
Simple Multi-Image Grid Card
Content:
I've ordered holiday cards from AU multiple times and I love the quality of the paper and photography. The only comment I would make is that the adhesive of the seal is poor and it does not adhere properly. I need to use glue to seal the envelopes properly. Otherwise, I would have easily given them five stars.
Title:
Overall good, but the foil
Score:
3
Name:
katie p.
Reviewed On:
Classic Corners Holiday Card
Content:
Overall good, but the foil was missing or partially missing from several cards.
Title:
Price to quality was a
Score:
4
Name:
T. E.
Content:
Price to quality was a bit high.
Title:
Price to quality was a
Score:
4
Name:
T. E.
Reviewed On:
Softcover Photo Book
Content:
Price to quality was a bit high.
Title:
Beautiful designs, lovely printing, envelope seal not great
Score:
4
Name:
leslieryanne g.
Reviewed On:
Minimal Greeting Holiday Card
Content:
I'd give 5+ stars for the card + printing. Only downside is the glue on the recycled paper envelope doesn't work well.
Title:
Nice! But very difficult to
Score:
4
Name:
Holly F.
Reviewed On:
Folded Photo Cards – 3.5x5
Content:
Nice! But very difficult to get the cards into the envelopes
Title:
Good experience making the book...
Score:
4
Name:
D R.
Content:
Pretty good and use friendly experience creating the book! However, this is not the version where they print on the actual book cover as well. This is the version where there’s just a book covering and the book itself (raw cover) has no print on it. Was disappointed in that.
Title:
Good experience making the book...
Score:
4
Name:
D R.
Reviewed On:
Hardcover Photo Book
Content:
Pretty good and use friendly experience creating the book! However, this is not the version where they print on the actual book cover as well. This is the version where there’s just a book covering and the book itself (raw cover) has no print on it. Was disappointed in that.
Title:
I purchased an art print
Score:
5
Name:
Richard R.
Reviewed On:
Giclée Art Prints
Content:
I purchased an art print to test the quality of the printing done by Artifact Uprising. I also wasn't sure what the paper they used for the art prints was like. I was pleasantly surprised and will consider using Artifact Uprising in the future. I'm not a fan of the term giclée. It's too pretentious and no one with any sense uses the term in the art market. Just call these prints "art prints" and do away with the awful giclée terminology.
Title:
A big error!
Score:
1
Name:
Linda A.
Content:
I ordered 10 personalized photo cards yet only ONE of the cards has an image printed on it! Need to speak with their customer service!
Title:
A big error!
Score:
1
Name:
Linda A.
Reviewed On:
Folded Photo Cards – 5x5
Content:
I ordered 10 personalized photo cards yet only ONE of the cards has an image printed on it! Need to speak with their customer service!
Title:
Simple and Puposful
Score:
5
Name:
Melissa N.
Reviewed On:
Legacy Baby Book
Content:
Love the book, it’s my third baby book purchase. However, the pen is awful. It didn’t even make it to the first debut page. I miss the beautiful pens they sent in the past. If you’re going to cut costs just eliminate the pen.
Title:
Great quality but with some ink artifacts
Score:
3
Name:
mavades85 g.
Reviewed On:
Softcover Photo Book
Content:
The book has a great quality but unfortunately some pages have some ink artifacts :(
Title:
Sharp edges
Score:
4
Name:
Corina T.
Reviewed On:
Brass Easel & Prints
Content:
It looks great, but the edges are sharp. This will scratch the majority of surfaces.
Title:
Almost perfect
Score:
4
Name:
Jess L.
Reviewed On:
Large Format Prints
Content:
The wedding albums I ordered are almost perfect, but if I could do I all over again I would get a different cover. It’s so hard to tell online what it will actually look like, and things aren’t centered correctly. The quality of the pages is excellent though and I love the lay flat pages
Title:
They were great!
Score:
4
Name:
Dan G.
Reviewed On:
Gallery Frames
Content:
They turned out stunning -- though one of the photos is cropped a little too low. nothing crazy. Are you guys able to fix it?
Title:
Good not Great
Score:
3
Name:
Juliette S.
Reviewed On:
Wedding Layflat Photo Album
Content:
For the price I expected this book to be absolutely perfect. A few of my photos were printed oddly with stripes of color faintly across them that shouldn’t be there. Slightly disappointing but otherwise the book is lovely.
Title:
Be sure to order lustre
Score:
3
Name:
Casey T.
Reviewed On:
Hardcover Photo Book
Content:
Be sure to order lustre and not matte!
Title:
Epic
Score:
5
Name:
Ando M.
Content:
Instead of doing a vision board with magazines and glue sticks ... I made a vision book and just keep updating. There is nothing like it. I’ve bought over 30 copies for my mastermind group, so more to come.
Title:
Epic
Score:
5
Name:
Andrew C.
Reviewed On:
Softcover Photo Book
Content:
Instead of doing a vision board with magazines and glue sticks ... I made a vision book and just keep updating. There is nothing like it. I’ve bought over 30 copies for my mastermind group, so more to come.
Title:
Packaging
Score:
5
Name:
Paul D.
Reviewed On:
Folded Photo Cards – 5x7
Content:
I ordered 6 sets of 10 cards as Xmas gifts - I got 10 packs of 6 cards plus a batch of envelopes - not exactly gift 🎁 friendly - I can sort them out and pack them up but it would have been nicer to allow the website to make gift packs (also I email cust service just to be sure they came with envelopes- you should mention that envelopes are included!)
Title:
Please work more on the binding
Score:
3
Name:
Sarah G.
Reviewed On:
Everyday Photo Book
Content:
The picture print quality is great. The cover and binding have plenty of room for improvement. The spine is loose and it looks like a piece of thread got caught between the grey cover and the cardboard behind.
Title:
I have not received my
Score:
5
Name:
Annie A.
Content:
I have not received my purchase yet unfortunately.
Title:
I have not received my
Score:
5
Name:
Annie A.
Content:
I have not received my purchase yet unfortunately.
Title:
I've never received my album.
Score:
5
Name:
Karen R.
Reviewed On:
Wedding Layflat Photo Album
Content:
I've never received my album. Do you know where it is?
Title:
Pleased with my prints but could improve more. . . .
Score:
5
Name:
Andrew C.
Reviewed On:
Square Photo Prints
Content:
I have just received my prints. I love the quality. It's my first time printing. If I need to nitpick, it's that some of the edges of the photo prints were not cut cleanly. I could see minor fraying at the edges. The printing also does not seem to do so well with warmer tones and contrasty scenes. The colors and shadows appear more "muddy" than I would like. Not a deal breaker though. Lastly, I hope you would consider giving a simple box for the prints. I ordered 50 square photo prints and they arrived in only a small transparent plastic bag. I would not mind to pay for a specially designed box just so that I could properly store my prints. They would look more professional as well. Great to give as gifts or for paid photographers to present their works to their clients. Overall, I'd still give 5 stars to Artifact Uprising! :)
Title:
Love these books but colors a bit dull
Score:
4
Name:
vitalina p.
Reviewed On:
Softcover Photo Book
Content:
I love the soft cover books but it’s always hit or miss for me with the colors they just seem a little more dull/grey than on the computer and phone, not a deal breaker but I’m a photographer so it bothers me sometimes 😅
Title:
Good Customer Service
Score:
4
Name:
Dana T.
Content:
We had to ask for a replacement as the fabric was loose around the spine on our first book and the text on the spine wasn't justified as shown on the layout. Customer service was quick to replace the book. The fabric is still a little loose on the replacement, especially on the back, so the quality is not what I would consider worth the price, unfortunately. Everything else looks fine.
Title:
We have loved our experience with AU so far
Score:
3
Name:
Lianne L.
Content:
We have loved our experience with AU so far, except for the fact that when we ordered our wedding album, the paper cover looked like it had been stretched out at the corner...not sure if it's worth trying to get another one to replace it but the cover is black and white, so it's pretty noticeable ....
Title:
We have loved our experience with AU so far
Score:
3
Name:
Lianne L.
Reviewed On:
Hardcover Photo Book
Content:
We have loved our experience with AU so far, except for the fact that when we ordered our wedding album, the paper cover looked like it had been stretched out at the corner...not sure if it's worth trying to get another one to replace it but the cover is black and white, so it's pretty noticeable ....
Title:
Wedding Album
Score:
4
Name:
Cate K.
Content:
I ordered our wedding album after two years of waiting. Artifact honored a gift card we had received at our wedding two years prior. The quality of the pages is exquisite, and the site is very easy to use for layout. I have only two critiques: we did the half jacket cover; while I love the photo front, the jacket itself really isn't great quality. The paper is too thin so it curls at the edges and I'm worried it will get torn or crinkly very soon. Additionally, I loved the online layout process for this book, but I couldn't help thinking there were at least a few additional layout combinations possible. Especially when you're doing a wedding album and you mostly want to maximize the number of larger size photos you can get in a book to see faces and details up close.
Title:
Wedding Album
Score:
4
Name:
Kitcat518
Reviewed On:
Hardcover Photo Book
Content:
I ordered our wedding album after two years of waiting. Artifact honored a gift card we had received at our wedding two years prior. The quality of the pages is exquisite, and the site is very easy to use for layout. I have only two critiques: we did the half jacket cover; while I love the photo front, the jacket itself really isn't great quality. The paper is too thin so it curls at the edges and I'm worried it will get torn or crinkly very soon. Additionally, I loved the online layout process for this book, but I couldn't help thinking there were at least a few additional layout combinations possible. Especially when you're doing a wedding album and you mostly want to maximize the number of larger size photos you can get in a book to see faces and details up close.
Title:
Add on pages
Score:
3
Name:
Alexandra Y.
Reviewed On:
Legacy Baby Book Add-On Page Packs
Content:
Wish it had come with more photo stickers.
Title:
Holiday Card Envelopes - please improve!
Score:
3
Name:
Pressick S.
Reviewed On:
Minimal Bordered 2026 New Year Card
Content:
Artifact Uprising prints beautiful photographs and my cards were lovely. The envelope printing however was disappointing to say the least. The addresses were crooked, printed off the edge and some had extra commas between city and state (they show up in the proof but customer service guaranteed that was just the software). Please upgrade your envelopes AU!!!
Title:
Pretty, but hoped for more
Score:
3
Name:
Jennifer H.
Reviewed On:
Floating Frames
Content:
From a distance, the pieces look great, but up close, you can tell how thin the acrylic is, you can see the mounting tape through the image in the right light. For the price (especially times four), hoped for a more upscale look.
Title:
A little fuzzy
Score:
3
Name:
Jake S.
Reviewed On:
Instagram Friendly Books
Content:
The size and layout match exactly. The printing is a little fuzzy, not from low resolution photos, just the process it seems. I imagine these are gang printed?
Title:
Great end product
Score:
4
Name:
Marko I.
Content:
Love the quality and the book in the end. But there are lot of places for improvement. Uploading and adding images to the book was a pain, improvements are needed in user interface. Also default font was way to small in finished book, almost non readable which shouldn't happen with something thatbis default. Some templates have way too much blank space on the page, I guess it doesn't automatically scale up/down for different size of the book. There is no possibility to upload directly from Google drive or Microsoft Onedrive.
Title:
Great end product
Score:
4
Name:
Marko I.
Reviewed On:
Hardcover Photo Book
Content:
Love the quality and the book in the end. But there are lot of places for improvement. Uploading and adding images to the book was a pain, improvements are needed in user interface. Also default font was way to small in finished book, almost non readable which shouldn't happen with something thatbis default. Some templates have way too much blank space on the page, I guess it doesn't automatically scale up/down for different size of the book. There is no possibility to upload directly from Google drive or Microsoft Onedrive.
Title:
Have not received my product
Score:
1
Name:
Melissa T.
Reviewed On:
Baby Board Book
Content:
Have not received my product yet.
Title:
The quality of the book
Score:
5
Name:
Tina F.
Content:
The quality of the book is great. However, I don’t think the front cover is of the same high level as the book. Could this be done differently?
Title:
The quality of the book
Score:
5
Name:
Tina F.
Reviewed On:
Hardcover Photo Book
Content:
The quality of the book is great. However, I don’t think the front cover is of the same high level as the book. Could this be done differently?
Title:
Rating
Score:
3
Name:
The S.
Content:
Cards were great! - Envelope addressing a mess :(
Title:
The quality of the book
Score:
3
Name:
annika.emma.lawrence g.
Reviewed On:
E-Gift Card
Content:
The quality of the book was incredible. However the font seemed to become bold and not bold at random times throughout my photo book. If you spend $400 on a photo album there should not be inconsistent font issues from page to page. Aside from that, it looks lovely.
Title:
Packaging
Score:
5
Name:
Paul D.
Content:
I ordered 6 sets of 10 cards as Xmas gifts - I got 10 packs of 6 cards plus a batch of envelopes - not exactly gift 🎁 friendly - I can sort them out and pack them up but it would have been nicer to allow the website to make gift packs (also I email cust service just to be sure they came with envelopes- you should mention that envelopes are included!)
Title:
Flawless except for the black and white photos
Score:
4
Name:
jesslynmccartneyphoto g.
Reviewed On:
Layflat Photo Album
Content:
This album is absolutely perfect except for one thing. . . the black and white photos print a bit blue/tealish. It's not bad enough to completely ruin the album but it's highly disappointing considering how expensive the album is.
Title:
Great printing, framing quality
Score:
4
Name:
Jennifer C.
Content:
I am really happy with the quality of the print and frame - but disappointed in the mat size. The mats on your framed prints are undersized. Would like to see something at least twice as large at the width of the frame.
Title:
Great printing, framing quality
Score:
4
Name:
Jennifer C.
Reviewed On:
Gallery Frames
Content:
I am really happy with the quality of the print and frame - but disappointed in the mat size. The mats on your framed prints are undersized. Would like to see something at least twice as large at the width of the frame.
Title:
Act III
Score:
2
Name:
roger.fuhrman g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Book and photos are excellent, but pages are coming loose. I will get in touch.
Title:
Still waiting
Score:
5
Name:
Margaret M.
Reviewed On:
Large Format Prints
Content:
Still waiting
Title:
The book was great &
Score:
4
Name:
yasminnagi1993 g.
Reviewed On:
Baby Board Book
Content:
The book was great & the printing was good. However the pages weren't glued very well to the back of the book
Title:
I ordered 2 things, a
Score:
3
Name:
Austen B.
Content:
I ordered 2 things, a photo book & photo prints, the prints were great! I like them so much, the photo book was cut poorly, even though I had framed my shots in the editor some of the pictures were cut so that faces & words were missing. Not sure if I’d order another photo book again but will definitely come back for the photo prints!
Title:
I ordered 2 things, a
Score:
3
Name:
Austen B.
Reviewed On:
Softcover Photo Book
Content:
I ordered 2 things, a photo book & photo prints, the prints were great! I like them so much, the photo book was cut poorly, even though I had framed my shots in the editor some of the pictures were cut so that faces & words were missing. Not sure if I’d order another photo book again but will definitely come back for the photo prints!
Title:
Great product but customer support and delivery promise / times can improve
Score:
3
Name:
Vivek R.
Reviewed On:
Baby Board Book
Content:
Pros: Love the products and prints Cons: Needs better delivery estimates Better customer support In the future I plan to order only if I’m a month or more in advance of the event.
Title:
Wrap around photo books
Score:
5
Name:
hally.clark g.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
3 of the 4 books were excellent. 1 was disappointing.
Title:
Birthday gift for amy
Score:
5
Name:
Betty P.
Reviewed On:
E-Gift Card
Content:
Birthday gift for amy
Title:
Good Product; lower quality print than expected
Score:
4
Name:
Jody C.
Content:
The overall photo book it nice, but I expected better print quality of some of my very high res photos.
Title:
Good Product; lower quality print than expected
Score:
4
Name:
Jody C.
Reviewed On:
Color Series Photo Book
Content:
The overall photo book it nice, but I expected better print quality of some of my very high res photos.
Title:
This picture was the best
Score:
3
Name:
Kathy L.
Content:
This picture was the best part of my order- I also got a album(lay flat). That was disappointing- I ordered the thicker linen pages- but the look like cardboard- also a spacing error on the cover- very sad -
Title:
This picture was the best
Score:
3
Name:
Kathy V.
Reviewed On:
Framed Canvas Print
Content:
This picture was the best part of my order- I also got a album(lay flat). That was disappointing- I ordered the thicker linen pages- but the look like cardboard- also a spacing error on the cover- very sad -
Title:
Wedding Album
Score:
3
Name:
Kinzie B.
Reviewed On:
Hardcover Photo Book
Content:
So the book is really neat, but for the price I was expecting a lot more out of it
Title:
Great quality but paper pages make it a bit dark
Score:
5
Name:
emmahill2019 g.
Reviewed On:
Hardcover Travel Photo Book
Content:
great quality but pictures are much darker than expected. tough to see
Title:
Over all good but already a bit of damage.
Score:
3
Name:
Katelyn S.
Reviewed On:
Hardcover Photo Book
Content:
It was all really nice except the inside lining is already unsticking and we have only looked though it one time.
Title:
No Gold Foil Title on book
Score:
1
Name:
Daniel M.
Reviewed On:
Everyday Photo Book
Content:
Where's the title?
Title:
A bit overpriced but good.
Score:
3
Name:
Alexandra S.
Reviewed On:
Baby Board Book
Content:
The design and UI was much better than a competing service I was looking at for a board book. I was surprised to find they shipped this in a bubble envelope, so the book was a little bit bent. The pages are not glossy, they feel papery and I’m curious to see how they’ll hold up to baby wear and tear. I’m also a bit frustrated that I wasn’t able to remove the inside cover design or replace it with an image or other text template. Still, as I said, this was the best design I found and the UI to design the book was pretty simple. It looks nice and my baby loves looking at our family members in the book.
Title:
Travel Book
Score:
2
Name:
Gregory M.
Reviewed On:
Hardcover Photo Book
Content:
Many of the pictures were much darker than the proofs.
Title:
Packaging and presentation
Score:
3
Name:
Kristina K.
Reviewed On:
Custom Photo Calendar
Content:
I bought several of these as gifts for my family. It's a very nice calendar, but I do wish the printing colors were a little more crisp. My big complaint is that there is no option for a nice gift presentation. If I'm buying 6 of the same calendar, obviously those aren't all for me and I intend to give them as gifts. But they aren't packaged in a presentable way. If they could be packaged in a small little bock and includes a place for the hardware that would go a long way to making it look more polished.
Title:
Photo book
Score:
3
Name:
Erica S.
Content:
The product is great but a pen should have been included considering cost is so high as it is.
Title:
For $300 I thought it
Score:
2
Name:
bellamicone g.
Reviewed On:
Wedding Layflat Photo Album
Content:
For $300 I thought it would be bigger and glossy. Came with a box too? Didn’t need that.
Title:
beautiful book , gift note did not print
Score:
4
Name:
Kirstie L.
Reviewed On:
Legacy Baby Book
Content:
It's great quality but my recipient didn't know it was from me because the gift note did not print.
Title:
Good quality but didn't get shipping speed I paid for
Score:
4
Name:
Leah L.
Reviewed On:
Baby Board Book
Content:
Book is great but I paid for faster shipping so it would be here for a gift and it did not arrive within shipping window and missed giving it to the recipients during their visit
Title:
It was a gift and
Score:
1
Name:
Rebecca B.
Reviewed On:
Gallery Frames
Content:
It was a gift and it never reached the recipient
Title:
Pixilated
Score:
1
Name:
ajnapack g.
Reviewed On:
Large Format Prints
Content:
The photo was Pixilated
Title:
High quality but there was blue ink mishap
Score:
3
Name:
Yez M.
Reviewed On:
Hardcover Photo Book
Content:
Always love using Artifact Uprising but this time one of my pages had some blue ink on the white part of the page. Everything else was good though, hopefully this was just a one-time mistake.
Title:
Holiday Cards
Score:
4
Name:
deborah.ross e.
Reviewed On:
Handwritten Wishes Holiday Card
Content:
Not quite sure they were what I expected…
Title:
Great prints, but very slow shipping service
Score:
3
Name:
Cheryl C.
Content:
nice and bright
Title:
Love It but One Issue
Score:
4
Name:
Brigh
Reviewed On:
Legacy Baby Book
Content:
I have loved filling out this book for my daughter. The pages are beautiful, and I love the prompts. My only issue with it is that the month milestones are a bit unclear. When I see "Place a photo from month 01" here, I read that as a photo from her first month of life. However, with the structure of the rest of the book, that seems to mean a photo from after she has turned a month old. I didn't realize this until I noticed there is no section for month 12, which would be the month leading up to her birthday. This is admittedly nitpicky, but I wish I had realized it before there was no section for month 12!
Title:
The photo books are lovely
Score:
3
Name:
Melina D.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
The photo books are lovely and great quality, but the photos came out a little dark and the pictures weren’t as crisp as I would have liked them.
Title:
Engagement Album
Score:
3
Name:
Jessica M.
Reviewed On:
Everyday Photo Book
Content:
Love the quality, but I received mine damaged from the corners.
Title:
Out Of Stock
Score:
4
Name:
Kelli M.
Reviewed On:
Legacy Baby Book
Content:
Wanted a different color and still need another baby book since I'm pregnant with twins but your out of stock. Hopefully I can buy another before the twins arrive. Other than that the book is beautiful and we can't wait to fill it.
Title:
Process was very easy, final product not 100%
Score:
3
Name:
Rachel G.
Content:
When we received the final product, the photos were beautiful. I was not thrilled with the book cover. We had chosen the most premium of all options, and the linen exterior was separating from the cover and the quality was sub par. Other than the cover, it was all amazing.
Title:
Pricey but cute, especially when you have multiple displayed together
Score:
4
Name:
Cassey R.
Reviewed On:
Everyday Photo Book
Content:
I love the general look and feel of the Everyday Photo Book. I ordered two recently and the binding felt looser than the book I ordered in the past. Not a deal breaker, but a little disappointing if you're expecting a crisp new photo book. I like that it comes in different colors, but formatting certain pics is little hard/not possible on the site.
Title:
Anniversary gift
Score:
3
Name:
Sarah C.
Reviewed On:
Hardcover Photo Book
Content:
I took the time to make a one year book of everything we did in one year. I proof read everything and made sure it was all good to go but it seems the last edit I made before having them make it didn’t save and there are horrible grammar errors that I remember correcting now permanent in the book. Other than that the material and quality is good.
Title:
Second Yearbook
Score:
3
Name:
Katrina W.
Content:
Great quality but the website is not the easiest to use. Sometimes it will just stop working or won’t allow a photo to be placed in an empty slot and will auto fill into the next page. I had to go back and forth between a laptop and an iPad to complete my project as easily as possible. In addition, it gave an error for a photo that the pixelation may be blurred but stuck with it anyway because I loved the picture and it ended up printing beautifully. Others that did not come up with an error were blurry.
Title:
Second Yearbook
Score:
3
Name:
Katrina W.
Reviewed On:
Hardcover Photo Book
Content:
Great quality but the website is not the easiest to use. Sometimes it will just stop working or won’t allow a photo to be placed in an empty slot and will auto fill into the next page. I had to go back and forth between a laptop and an iPad to complete my project as easily as possible. In addition, it gave an error for a photo that the pixelation may be blurred but stuck with it anyway because I loved the picture and it ended up printing beautifully. Others that did not come up with an error were blurry.
Title:
Beautiful but. . .
Score:
4
Name:
Ong F.
Reviewed On:
Modern Wall Calendar
Content:
This wall calendar needs darker date numbers. The ink is pretty but very light and difficult to see. Quality is beautiful. Looks great on the wall. Some small adjustments could make this product as functional as it is beautiful.
Title:
Great product, but one request
Score:
5
Name:
Susan M.
Reviewed On:
Photo Block
Content:
I’ve bought this item numerous times for myself and others, and everyone loves it, but I’m very disappointed that the block is no longer available in maple.
Title:
great but i only received half of my order
Score:
3
Name:
mackenzie s.
Content:
i love this ornament, its such high quality and a simple, beautiful design. It would make a great gift. but unfortunately only one of the two i ordered arrived. i realized it and contacted customer service and first they said the would ship it out to me but then they must have realized they would have to ship express to arrive on time and just refunded the money, never letting me know that this was the new plan. i reached out to follow up and they said they had refunded me...now all the shipping deadlines have passed and I am down a gift...
Title:
Nice product, needs some refinement
Score:
4
Name:
greshjp g.
Reviewed On:
Hardcover Travel Photo Book
Content:
Nice product, but some of my pictures are not as clear or sharp as they could be. I think it could be helpful if AU prompted one during the creation process if picture quality is an issue with any of the selected photos.
Title:
Quality of paper makes all the difference
Score:
4
Name:
Amy M.
Reviewed On:
Folded Photo Cards – 5x5
Content:
The cards are printed on high quality Mohawk paper - extremely pleasing - but the quality of the envelopes (although recycled paper) does not match the cards. AU provides excellent customer service to make sure printing of photos is satisfactory.
Title:
Don't expect perfection
Score:
2
Name:
Chris Y.
Reviewed On:
Gallery Frames
Content:
For the price, I did expect an evenly cut matte; the left side and the right side are not equal. I didn't notice this until after it was hung at eye level on the wall.
Title:
Photo reproduction quality is not as aspected
Score:
3
Name:
Cynthia G.
Reviewed On:
Custom Photo Calendar
Content:
I purchased serval of this type of calendar and 1 wall photo calendar. There definitely a difference in the quality of printing between. The colors were dark and muted in these. The colors in the wall calendar were more true to original. They both used the same photos! Just different labs printed. I really like the concept of this little desk calendar. Next year I will choose a different service to make my calendars. I noticed and suspected this last year but I used different photos in the wall calendar than the desk one last year so hard to make a true comparison.
Title:
Good stock quality but color could have been more vibrant and crisp
Score:
4
Name:
Radhika S.
Reviewed On:
Minimal Greeting Holiday Card
Content:
Loved the design overall but wanted the image to be a bit more crisp and vibrant.
Title:
The quality of the product
Score:
5
Name:
Branda C.
Content:
The quality of the product is far beyond any other photo company I've used in the past
Title:
The quality of the product
Score:
5
Name:
Branda C.
Reviewed On:
Large Format Prints
Content:
The quality of the product is far beyond any other photo company I've used in the past
Title:
Box display
Score:
3
Name:
Susan T.
Reviewed On:
Brass & Wood Display Box
Content:
The edge where the photos are placed is not finished off and it is exposed
Title:
Quin Goes To Disneyland
Score:
3
Name:
Nancy S.
Reviewed On:
Baby Board Book
Content:
One book was damaged (I ordered 2). It is a fairly minor defect which I will keep and gift the one on perfect condition.
Title:
There is a reason we
Score:
5
Name:
Kevin F.
Reviewed On:
Everyday Photo Prints
Content:
There is a reason we purchase our prints from Artifact Uprising. Sorry. . . reasons. . . not just one. The quality of paper, color accuracy, print options, email notifications, and ease of ordering. So yeah. . . I think you should use them otherwise I would not be spending time writing what can only be described as a partially grammatically correct review :)
Title:
Amending my earlier review
Score:
1
Name:
Sara S.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
I initially gave this product 4 stars because it came with a small amount of damage but otherwise looked really good. However, I requested a reprint due to the damage and the reprint looked absolutely awful. The photos were too dark, had a red cast to them, and looked a bit hazy. I requested another reprint, and it came with all the same issues just to a slightly lesser degree. It's obvious that there is no quality control or consistency with these products. Yes, their printing process is by nature a bit dark, so you have to edit your photos a little extra to compensate, but the fact that I got one book with perfect colors and two that were completely wrong shows that there is something wrong with their machines and their ability to calibrate them. I do not recommend this company. I have given them multiple chances and all I have received from them is frustration and disappointment.
Title:
Late but great
Score:
3
Name:
Jackie B.
Reviewed On:
Hardcover Photo Book
Content:
While these books arrived much later because of the lost order, and after much back and forth with customer service, in the end the company came through with delivery, courtesy, and product. It was a tough first experience, but I am willing to try the service again to improve upon the experience.
Title:
Love the product / disappointed in delivery
Score:
3
Name:
The K.
Reviewed On:
Hardcover Photo Book
Content:
Product is great. Ordered in time for Xmas delivery, but didn’t arrive until 27th. Mixed feeling about spending as much money as I did this year.
Title:
My Favorite Calendar
Score:
5
Name:
kayleigh.dickson96 g.
Reviewed On:
Custom Photo Calendar
Content:
I could not love this calendar more than I do. The wooden stand is sturdy, the photos are sharp despite being on matte paper. I would order this over and over again.
Title:
Very nice, but too expensive to have flaws.
Score:
3
Name:
sheltzel22 g.
Reviewed On:
Wedding Layflat Photo Album
Content:
Nice materials, well printed, but pages are coming apart straight away.
Title:
An exersize in futility.
Score:
1
Name:
batman614u g.
Reviewed On:
Dust Jacket Refill
Content:
I have a rare and valuable book in excellent condition except for the dust jacket, which is taped together and has many tears. I scanned the jacket and sent it to Artifact Uprising with excitement and high hopes! They sent an exact duplicate of my existing jacket with all tears and tape marks. NO! They did not clean up the image using AI and make it look new. 100% waste of time and money. The "new" dust jacket is going into the garbage can, as the old beat up one still looks better than the new one. i can't believe that any company could be this stupid.
Title:
Quality of the product and design service
Score:
4
Name:
Martha T.
Content:
Quality of the product and design service, though the pages were slightly bent
Title:
Wedding Album
Score:
4
Name:
Allison M.
Reviewed On:
Photo-Wrapped Layflat Album
Content:
The cover and photos turned out amazing. However, my book came damaged. I reported the issue but have not heard back yet.
Title:
Fantastic product, just overpriced
Score:
4
Name:
Myra P.
Reviewed On:
Wooden Photo Ledge
Content:
Beautiful wood on the photo ledge, great quality, just overpriced.
Title:
Easel Replacement
Score:
1
Name:
Barbara A.
Content:
I originally received the clipboard in error and this was a replacement easel being sent. It was packaged in a padded mailer envelope and arrived bent. Fortunately, I was able to repair it enough for it to work, but it's still a bit wonky. After all the trouble I went to receive the replacement easel, I have given up!
Title:
Good Baby Book
Score:
3
Name:
Kristyn
Reviewed On:
Legacy Baby Book
Content:
I love everything about this book but I wish AU sold replacement pages! It is so easy to make a mistake/misspell and it's a bummer to have something scratched out in black ink, feels like it ruins the book :(
Title:
Good product but lame website
Score:
3
Name:
Arthur G.
Content:
Nice album, hard to order
Title:
Wedding photo book
Score:
3
Name:
katiebg7 g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
The overall design process was easy and enjoyable. I really liked the layouts they provided and even customized my own. Uploading the photos was very easy as well. I was disappointed when I received the book and saw the quality of the prints. They weren’t completely clear and almost had a faded look to it. Like the ink was running low. This was for my wedding photos which I uploaded the png’s directly from the photographer so the issue wouldn’t have been with the photo.
Title:
product is great, however shipping
Score:
4
Name:
Laura B.
Content:
product is great, however shipping to Canada is so expensive, I may not purchase again
Title:
product is great, however shipping
Score:
4
Name:
Laura B.
Reviewed On:
Merry Script Holiday Card
Content:
product is great, however shipping to Canada is so expensive, I may not purchase again
Title:
Good Quality but a Little Pricey
Score:
4
Name:
Cheryl G.
Content:
Lots of designs to choose from!
Title:
I love the baby book. But I order photos for the baby book and I never received one of my orders.
Score:
2
Name:
Carl D.
Reviewed On:
Legacy Baby Book
Content:
I never got one of my orders.
Title:
ok quality
Score:
3
Name:
The G.
Reviewed On:
Script Film Strip Holiday Card
Content:
ok quality
Title:
Wish it could have a
Score:
5
Name:
Beth G.
Content:
Wish it could have a photo on it like before. But I love the wood
Title:
Good product but...
Score:
3
Name:
rebamammen g.
Reviewed On:
Baby Board Book
Content:
We had just found out a couple days before that friends were expecting their first baby. I scrambled to create a photo book for our Christmas celebrations with them. The book itself was beautiful & great quality. The editing process was also really simple. I would have given 5 stars, however, I knocked my rating down because I paid $15 extra for expedited shipping to ENSURE it would arrive by Christmas Eve. I did not receive it until almost a week and a half later - well after our celebrations. Although I was really impressed by the product itself, I was really disappointed in the shipping.
Title:
Recipient never received the e gift card
Score:
1
Name:
Sarah S.
Reviewed On:
E-Gift Card
Content:
Please contact me.
Title:
Great, but pricey shipping
Score:
5
Name:
Michael A.
Content:
Look, the cards were fantastic. But, the shipping (which was merely all 10 cards and envelopes in a bigger envelope; nothing fancy, nothing protecting them really) was way too expensive and cost prohibitive for me to sustain using you. Sorry.
Title:
Great, but pricey shipping
Score:
5
Name:
Michael A.
Reviewed On:
Folded Photo Cards – 5x5
Content:
Look, the cards were fantastic. But, the shipping (which was merely all 10 cards and envelopes in a bigger envelope; nothing fancy, nothing protecting them really) was way too expensive and cost prohibitive for me to sustain using you. Sorry.
Title:
The quality of the pictures and the timeliness
Score:
5
Name:
Lisa H.
Content:
The quality of the pictures and the timeliness in which they were delivered to me.
Title:
The quality of the pictures and the timeliness
Score:
5
Name:
Lisa H.
Reviewed On:
Everyday Photo Prints
Content:
The quality of the pictures and the timeliness in which they were delivered to me.
Title:
The quality was fabulous
Score:
4
Name:
Savannah
Content:
The quality was fabulous but the price is a bit high- it would have been nice to be given a discount code around the holiday season as I am a recurring customer.
Title:
The quality was fabulous
Score:
4
Name:
Savannah
Content:
The quality was fabulous but the price is a bit high- it would have been nice to be given a discount code around the holiday season as I am a recurring customer.
Title:
overall a very good site
Score:
4
Name:
Vanessa
Content:
overall a very good site - not always as user friendly as it could be (for example would like to more easily switch between different frame styles when working with a particular print. right now if i know the frame style i want, it's easy to substitute other photos in but if my project is starting with a particular photo and i want to figure out the right frame/size/etc. it isn't as easy. i need to start a separate project for each potential frame)
Title:
overall a very good site
Score:
4
Name:
Vanessa
Reviewed On:
Metal Tabletop Frames
Content:
overall a very good site - not always as user friendly as it could be (for example would like to more easily switch between different frame styles when working with a particular print. right now if i know the frame style i want, it's easy to substitute other photos in but if my project is starting with a particular photo and i want to figure out the right frame/size/etc. it isn't as easy. i need to start a separate project for each potential frame)
Title:
Second time i ordered from
Score:
4
Name:
edacetiner g.
Reviewed On:
Signature Layflat Photo Album
Content:
Second time i ordered from Artifact Uprising. The album is great. The cost is too high. Although I paid for delivery cost, the local delivery partner asked for extra money. I might try a cheaper option next and compare if the high cost of artifact uprising is worth it🙏
Title:
Awesome memory book but binding slightly damaged
Score:
4
Name:
emiliowl011 g.
Reviewed On:
Signature Layflat Photo Album
Content:
Overall we love our album - unfortunately upon arrival the binding was slightly damaged so removing one star. The book is still functional and beautifully crafted and we would recommend this product
Title:
It’s nice but for the
Score:
4
Name:
Kathy Z.
Content:
It’s nice but for the refill I think it’s a little too expensive so not sure if I will be reordering next year yet.
Title:
M
Score:
5
Name:
Lee L.
Reviewed On:
Hardcover Photo Book
Content:
M
Title:
Cute Christmas cards
Score:
4
Name:
Marci B.
Reviewed On:
Merry Christmas Bow Card
Content:
We loved the cards, but they didn’t come with enough envelopes to send them all unfortunately
Title:
I love your products
Score:
4
Name:
Sophie V.
Content:
I love your products but I can't easily recommend them because of their high prices
Title:
Gorgeous album - printing is off!
Score:
4
Name:
Jamie R.
Content:
beautiful but disappointed
Title:
Gorgeous album - printing is off!
Score:
4
Name:
Jamie R.
Content:
beautiful but disappointed
Title:
Good Book, some images just printed okay
Score:
2
Name:
Lindsay E.
Reviewed On:
Photo-Wrapped Hardcover Book
Content:
Some of the prints didn’t show up well, and I wish I would’ve known that before it was sent. Otherwise, the actual quality of the book was good.
Title:
Mistaken Purchase
Score:
5
Name:
MJ B.
Reviewed On:
Large Format Prints
Content:
I thought I was purchasing the extra thick print but this was a regular, matte print. It still turned out lovely but just a warning for others to double check what you're purchasing :)
Title:
The pages are curling
Score:
3
Name:
Ann B.
Content:
The pages are curling and the book has not been exposed to humidity or warm temperatures. Otherwise I am fairly satisfied.
Title:
The pages are curling
Score:
3
Name:
Ann B.
Content:
The pages are curling and the book has not been exposed to humidity or warm temperatures. Otherwise I am fairly satisfied.
Title:
Quality is great, design needs tweaking
Score:
3
Name:
Jade H.
Reviewed On:
Modern Wall Calendar Refill Pack
Content:
The edges curl in. It doesn’t lay flat. Either the holes need to be further out or printed on a stiffer card. The quality of the photos are great.
Title:
Good quality but the cover
Score:
3
Name:
Elizabeth K.
Reviewed On:
Wedding Layflat Photo Album
Content:
Good quality but the cover is starting bend upwards/warping.
Title:
Love the book but the
Score:
3
Name:
Jenn P.
Reviewed On:
Baby Board Book
Content:
Love the book but the templates for the photos were a little misleading. I was picking templates based on the background color but didn’t realize it was impacting the image size. I wanted all the images to take up the full page and some of them are framed. I wish they were all consistent
Title:
Misprinted
Score:
2
Name:
petelaurenferrante g.
Reviewed On:
Hardcover Wedding Photo Book
Content:
While unpacking my photobook and looking through the pages I noticed that all left side pages of my book had two misprinted lines across every page about 2 inches down from the top of the page. This was consistent throughout the entire book. It looks like the printer ran out of ink for the entire duration of the book.
Title:
Really cute but printed very dark compared to the photo books
Score:
4
Name:
xsherrylin g.
Reviewed On:
Baby Board Book
Content:
We ordered 2 board books and 2 printed album books and the printing on the board books was much darker and duller compared to the albums. We used the same photos in both so it was a direct comparison.
Title:
Pretty good quality
Score:
3
Name:
Grace B.
Reviewed On:
Baby Board Book
Content:
This book is pretty good quality overall. I like that the pages are thick and have rounded corners. But I was disappointed in the thickness of the spine. It is just a thin piece of cardstock paper covering the binding and I fear that with repeated use it will be damaged, especially as this is meant for kids. We will see! Just something to be aware of when choosing this product versus others.
Title:
Nice, but not perfect
Score:
4
Name:
Micaela M.
Reviewed On:
Everyday Photo Book
Content:
The book came out very nice. Especially the cover and title. A couple of the photos were a little dark and the printing is a bit more delicate than I would have liked. It seems likely to get damaged just from people flipping through it. Overall though, it's a lovely book.
Title:
Well-made, attractive matte book but Blurb as good for less.
Score:
4
Name:
John D.
Reviewed On:
Softcover Photo Book
Content:
Nice matte paper but doesn’t stay clean for long without a coating. Tight binding is well made so full bleed images don’t show 100%. Overall, happy with first purchase, though Blurb makes as good of a product for less money.
Title:
Only one problem
Score:
4
Name:
Claire G.
Content:
Loved album but title page not centered
Title:
Overall, I was pleased with
Score:
4
Name:
Joan T.
Reviewed On:
Hardcover Photo Book
Content:
Overall, I was pleased with my book. The only thing I am disappointed with is the color of the lettering on the dust cover. I didn’t realize the title of my book was going to be on the dust cover rather than stamped on the front of the book. The silver color lettering I chose doesn’t show up on the white dust cover. 🙁 Are there any options to redo the dust cover 1) a darker color dust cover with the silver lettering or 2) a darker color lettering on the white dust cover?
Title:
Highlights areas were blown out
Score:
1
Name:
Marlon B.
Reviewed On:
Framed Canvas Print
Content:
The highlights were blown out for this print. I know the issue could not be from the image file. The same file was also used in book print order which came out fine.
Title:
The quality and products are great
Score:
5
Name:
Carrie B.
Content:
The quality and products are great regardless, however, when I was missing part of my print order, support immediately pushed a reprint through and got me the remaining photos I needed. The customer service puts this company very highly on my list.
Title:
The quality and products are great
Score:
5
Name:
Carrie B.
Reviewed On:
Everyday Photo Prints
Content:
The quality and products are great regardless, however, when I was missing part of my print order, support immediately pushed a reprint through and got me the remaining photos I needed. The customer service puts this company very highly on my list.
Title:
Grainy Photos
Score:
3
Name:
Lily Z.
Reviewed On:
Hardcover Photo Book
Content:
The book was well-made, and I really enjoyed the tools for putting the book together. I also received excellent help from their customer service while purchasing the book. However, when the book arrived, several of the pictures appeared noticeably grainy in a way that was not true of the preview. Maybe it's because I picked the matte finish? The photos were taken by a professional wedding photographer, so I'm sure the resolution of the photos was not the issue. The book was a gift and to have to hear about the low quality of the printing from the recipient was a disappointment.
Title:
Great product, bumpy service
Score:
3
Name:
don h.
Content:
Original order arrive very delayed, customer service online and via email was lame at best, re-print due to a couple of defective cards was handled perfectly though. so my rating is 3 — partly 1 star and partly 5 star.
Title:
Great product, bumpy service
Score:
3
Name:
Don H.
Reviewed On:
Design Your Own Flat Cards
Content:
Original order arrive very delayed, customer service online and via email was lame at best, re-print due to a couple of defective cards was handled perfectly though. so my rating is 3 — partly 1 star and partly 5 star.
Title:
A bit diasspointing..
Score:
3
Name:
Bailey
Content:
I am a longtime fan of Artifact Uprising! We purchased our guest book from here and have raved to any newly engaged couple about their services/products, so we were so excited to utilize this company for two wedding albums as Christmas gifts for our mothers! We spent hours creating them and even after a huge black Friday the books costs well over $200 each. Unfortunately, after the books were purchased, it was a slight nightmare. We had several issues during the production period, and it resulted in me having to reach out multiple times. Some of my customer service experiences were fantastic and made me love the company more, and others were less than ideal. Due to two production errors on AU's side, we waited just shy of a month for our books. The books (thankfully) arrived one day before our Christmas departure, which truly felt like the best gift! We were so excited but sadly the quality was not what we experienced with our guest book. It truly felt like our order had constant issues and they were doing anything and everything to just get it done and out in time for the holidays. We had a few cropping issues (the crops did not match the proof), one of the books had a damaged front, and several photos had a few strange printing errors (small but noticeable dots of ink in the middle of pages). Thankfully, overall, it was still nice, and my parents wouldn't know the difference, but it really bothered me and for being a $500 plus order, it was saddening. Due to the several production errors, AU did give us a small refund on our order while it was in production, and that did make me feel a little better after receiving our books and seeing the final product, however that discount was for the issues we had during production and should not make up for the poor book quality overall. I do believe this could have been an isolation issue, but the jury is still out if we will purchase our own wedding album through AU after this experience.
Title:
Great product, but not elevated
Score:
4
Name:
Ange B.
Reviewed On:
Everyday Photo Book
Content:
I had pretty high quality expectations for the price and reputation of the brand. But I noticed that some of the photos were offset from the binding and bleeding out of their own pages. Otherwise it was a decent looking album. The cloth cover was stunning.
Title:
Wedding Album
Score:
4
Name:
Alex R.
Content:
The album came out nice but I expected better craftsmanship based on the price. The lettering on the front cover was a little rough and the pictures printed a little darker than I imagined. Besides that, the rest of the album matches the design well.
Title:
Lovely keepsake but manufacturing issues
Score:
4
Name:
Michelle T.
Reviewed On:
Hardcover Wedding Photo Book
Content:
Our wedding photo book is so beautiful and will be a lovely keepsake for many years! The photos printed well and are sharp. I removed one star because I had to re-order the book 3 times since it kept arriving with the binding split and a few pages pulling out. Surprising for the cost of the book but the customer support was great.
Title:
Will have lasting memories
Score:
4
Name:
Aimee H.
Reviewed On:
Baby Board Book
Content:
Made this book for my 1 year old son. Memory book of him and our dog that passed away. I love the hard pages (to withstand his rough hands) but I was disappointed that the binding was paper. I feel like I can’t leave it out for him to go through because I’m worried he will rip that and ruin the book. It’s too bad because that is why I decided to purchase this high quality book, but I guess I’ll leave it out for him when he’s older.
Title:
Hera
Score:
3
Name:
Hera L.
Reviewed On:
Color Series Photo Book
Content:
The quality of printing could be better!
Title:
Bent pages
Score:
1
Name:
Dana A.
Content:
The photo quality is great and the craftsmanship of the album is also great which is why I choose to get my albums done here. But there are little folds on the top of the paper, like little dents which is unfortunate.
Title:
Photos Were Dark
Score:
3
Name:
Barbara H.
Content:
I found the photos printed don my calendar, much darker then expected based on how they look on my computer.
Title:
Wedding Layflat Photo Album.
Score:
2
Name:
David B.
Reviewed On:
Wedding Layflat Photo Album
Content:
several of the boxes were damaged, several books had the spine text out of place.
Title:
Pretty layout
Score:
4
Name:
ann l.
Reviewed On:
Minimal Greeting Holiday Card
Content:
I love the card, The printing came out a little more blurry than expected
Title:
I love the card, loved
Score:
4
Name:
Heidi B.
Reviewed On:
Contemporary Holiday Card
Content:
I love the card, loved the color of the envelope but they need to offer self sealing envelopes. I don't have time to seal envelopes.
Title:
Nice product for the price point
Score:
3
Name:
rikki.k.rivera g.
Reviewed On:
Calendar Refill Pack
Content:
I love the paper and print quality of the calendar refills. That said, the blue color printed unnaturally vibrant and I would love an option to customize to add a small personalization.
Title:
Overall, the quality is really
Score:
3
Name:
Joy C.
Reviewed On:
Hardcover Photo Book
Content:
Overall, the quality is really nice. I'm disappointed with the way the default font and some of the images printed. Many of my images are quite a bit darker than I would have anticipated, even with my understanding that photos typically need to be on the brighter side to print well. Based on what I could see on my computer screen, the finished product was a bit of a surprise. I also probably wouldn't use the default font or font size again. A couple images in my photo book were cropped improperly. Perhaps it was an oversight on my end, though I reviewed my book many times before printing. I would consider using Artifact Uprising again, if discounted, adjusting certain things based on what I know now. But I wasn't as satisfied as I would have liked to be for the cost!
Title:
Just shy of excellent
Score:
4
Name:
anne g.
Reviewed On: