Careers

Community Team Member (Seasonal)

You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission.

As a Seasonal Community Team Member reporting to our Director of Operations, you will work alongside the Community Team to act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues throughout the busy holiday season. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long lasting relationships, and many of those relationships begin during the Holidays. We work hard to accomplish this, and we have fun doing it.

Note: Candidates should keep in mind that the hours and schedule for this role are variable. Also, while we are truly honored by any and all interest in working with us, we will not be able to provide relocation assistance for this position due to its temporary nature.

The Day to Day

  • Manage email, phone, and customer service portal correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, shipping and tracking inquiries, order status, and more
  • Attract and retain customers through timely, accurate, and kind responses
  • Review incoming orders to move into production
  • Assist the AU team in various tasks to help ensure a flawless customer experience
  • Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
  • Be available to work some weekend, night and holiday hours as needed

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 1-3 years experience in a customer support position, or other relevant customer facing roles
  • Comfortable across multiple technologies
  • Ability to resolve issues quickly and prioritize tasks in an extremely fast paced/high volume environment
  • Desire to put customers first and be an advocate in helping them solve problems
  • Great interpersonal skills and ability to communicate with others directly, efficiently, and empathetically
  • Excellent attention to detail and proven ability to do so in past work
  • Ability to maintain a positive attitude
  • An understanding that the day is not done until the job is completed
  • Team oriented, with a desire to see everyone succeed together
  • Value patience and kindness and consider yourself to be a good teacher

Nice to have

  • An existing love for our product and brand
  • An interest in the world of art and photography
  • Experience in the e-commerce industry
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