What is the best browser to use for your editor?
How do I use the online project designer?
How do I make a book product/project?
Once you are happy with the design click on order and your product is added to a shopping cart. Once payment is made - your product will be produced in approximately 8 business days. It will then ship to you - so allow an additional 4-5 days for shipping on the generous side. For our wooden boxes, please allow 10 production days and 4-5 days for shipping.
All items in the shopping cart may be saved and edited later, so no need to worry about losing your design if you run out of time in one sitting. As long as you log in and access your shopping cart (simply click My Account on the upper menu on any page once logged in) you can always modify a design before placing your order.
Can I use my Ipad to create my product?
What are your customer service hours?
Where can I see examples of how others have designed their projects?
What is the recycled paper in your book pages like?
How do I add text to my project?
How do I edit text within the designer?
What is the “BACKGROUNDS” tab for?
How do I rearrange or change the order of my pages?
How do I add or remove a page?
Can I create a spread with a single image across both pages?
How do I move my image within the page layout boxes?
How do I change a page layout?
How does the autofill function work?
Can I change the size of my book after I've created it?
Can I change the dust jacket style after I've started my design?
Can I change the fabric / cover material of my book after I've started my design?
How do I upload my photos to the site?
What format should my files be in?
What is the best way to prepare my images to build a photo book or other project?
Image Uploading Tips
Why is it taking time to upload my images?
Where can I upload photos from?
How many images can I upload?
How long are my images available in “MY GALLERY”?
How do I know if my photos will print clearly?
Will photos I take on my phone print ok?
Do I have to register?
Can I save a project design and come back later?
Can I share my book design with others?
Can I make changes to a book or product after I've place my order?
Can I upload my own PDF to print?
What is your return policy?
Should your order be damaged in shipping, please keep the original packaging as it will need ed to issue a full refund.
Artifact Uprising creates custom one-of-a-kind products that are custom designed by you. Due to the custom nature of these products, we are unable to refund your order for customer created errors, including but not limited to:
- - Typos and misspellings, poor image quality or low resolution, layout errors and missing images, blank pages or mistakes in product design, content quality, product selection mistakes ( ie. product size, style or cover choices) or color differences between your home computer and our professionally calibrated printing systems
If you should need to cancel your order for any reason, please contact us within one (1) hour of receiving your order confirmation email. Past this time – we cannot refund or cancel orders. Please note, we cannot make changes to your design once it has been ordered . You will need to cancel your order if you need to make additional changes and place a new order.
Artifact Uprising cannot provide refunds or exchanges due to damaged caused by customer handling, storage or treatment.
To ensure an easy return process, please send us an email at firstname.lastname@example.org including your order number and photo of defect or shipping damage. Please allow 1-2 business days for our team to be in touch with you.
How do I redeem a coupon / promotional code?
What forms of payment do you accept?
I Haven't received an order confirmation - what should I do?
Can I cancel my order?
I have already ordered my book and would like to order an additional copy of my book - is this possible?
Can I place a bulk or high volume order at a discount?
What is your gift certificate policy?